Daily cleaning, installation of cabin HEPA filters on flights from Hannover to Ontario
|February||Best time to beat the crowds (10% less expensive on average)|
|December||Most popular time to fly (33% more expensive on average)|
Average price round-trip
|C$ 1,104||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 695||or less|
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Scores according to KAYAK customer reviews
Pros: "new plane good flight"
Cons: "seat space"
Pros: "Exit row."
Pros: "All of it"
Cons: "Nothing Best flight"
Pros: "Leg room in comfort +"
Cons: "Removal of food trays could be done sooner"
Pros: "Crew was excellent, seats are never excellent"
Pros: "Nothing remarkable"
Cons: "Delta was ordinary"
Pros: "All was great"
Pros: "The flight landed early. Check-in staff were great."
Cons: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Pros: "There was an available seat next to me"
Cons: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Cons: "Never made it on the flight"
Pros: "The crew was amazing. Kat and the other stewards were very friendly."
Cons: "Maybe the option for free upgrade to first class if flight is not full??"
Cons: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Pros: "Crew was amazing."
Pros: "Good snacks"
Cons: "Going to Delta today to see if they can help me...we'll see!"
Pros: "Extra leg room was great"
Cons: "Entertainment system was flickering"
Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Pros: "On time, great service, a lot of legroom."
Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Cons: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Pros: "Delta and Westjet staff are of great help to me."
Cons: "Not applicable"
Pros: "The staff is very friendly. Most pleasant airline I've flown with."
Pros: "On time as scheduled."
Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Pros: "Good movies and some snacks."
Cons: "They told me last minute I needed to go to another gate for a passport check and a new ticket. They shouldn't have waited until the very last minute."
Pros: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Pros: "Refurbished plane. Lighting was good"
Cons: "No TV screen"
Pros: "Boarding went well, departed on time and arrived pretty much on time."
Cons: "My entertainment system didn't work. I brought it to the attention of a flight attendant since all the attendant lights weren't". So they were having a glitch I the system. He said he had them reset mine. Hee must have furthermore until they did the beverages. They tried twice, nothing worked. No movies, no audio, no light. Nothing done, no compensation. NYC to Seattle, a long flight tho not even read my magazines."
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Cons: "No space in the seats"
Pros: "They ran out of food on the plane"
Pros: "They arrived on schedule."
Cons: "Seated in the rear middle seat. I had no options to select a seat when I checked in or made my reservation that wasn't an extra charge. I'mover 6' tall and middle seats are painful, especially cross country. Airlines need to be a little more attentive to their customers' needs. If a passenger is taller than average, and the flight is more than 60 minutes, provide comfortable seating at no extra charge. If a customer has a short layover, which their system knows about since it is the sourve of the flight plans, put the customer toward the front of the aircraft since these flights are habitually late and customers end up having to sprint through airports to try to make connections."
Cons: "3 hours there before the departure."
Pros: "There was a blanket and pillow available on the seat and the arm rests (all of them) went up... I appreciated that when I had to move mid flight. The attendants were nice as always... they weren't stingy with the small free snack that is included with the flight. (Small bag of peanuts or pretzels) that I liked. Usually feel like it is an inconvenience to ask for more than one.... but they offered 2! I was very happy to hear that!!"
Cons: "The entertainment was a bonus! Made the flight go by faster."
Pros: "Attentive crew, good atmosphere, comfortable seating.(no free food so 3* but short flight so OK) Pre flight...Soo helpful, wonderful assistant. Delta vs KLM...Not so...See below:"
Cons: "Little time for plane change at Atlanta. Atlanta rail excellent but plane arrival was late and time to cross airport limited. This was especially galling as I was at MCO early enough to catch the 1hr prior flight and requested a transfer to travel with a friend. There were seats available and Delta tried to move me but KLM would not allow it????"
Cons: "Delta should change their name to always delayed"
Cons: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"
Pros: "Great short trip with an attentive crew."
Cons: "Seats were a bit uncofortable and small compared to previous flights."
Pros: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Cons: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"
Pros: "When you are delayed, there is not much to commend."
Cons: "Delayed. That pretty well says it all."
Pros: "The crew was good and the flight was smooth."
Cons: "Somehow we were double booked and double billed. We got to the airport 3 hours early and checked our bags. All 3 were lost and searched. Everything was put back precariously and there was shampoo and lotion everywhere."
Pros: "i love the view from the window seats and that I was able to relax and the snacks."
Pros: "Plane was comfortable"
Cons: "In order to leave airport on time (plane came in late) they claimed overhead space was full and that remainder boarding passengers had to check their bags. (Bags to be picked up in baggage claim) When walked into plane saw plenty of overhead space for carryons!"
Pros: "Flight crew were excellent and very helpful with my kids."
Cons: "When I arrived at my destination, my bags did not make it with me. When I called in the morning, they said they would not be out for delivery until 11:30 am and had a 6 hour delivery window. I told them to hold the bags and I would pick them up myself."
Pros: "I liked how generous they were with food and drinks"
Cons: "Free WiFi could have made the flight a lot better"
Pros: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Cons: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Pros: "Very nice airplane and pleasant crew"
Cons: "All of the less than good, obvious!"
Pros: "The socks offered in business were comfortable and nice looking. The red wine was good."
Cons: "The food was just average and the seat not too comfortable"
Pros: "The crews were pretty great!"
Cons: "The regulating of the temperature."
Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Cons: "Information on arrival time was not correct"
Pros: "Flight arrived on time"
Cons: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Cons: "Don’t be late"
Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."
Cons: "Delays, took my hand luggage into the hold,"
Cons: "We had 4 hour delay causing a stop over at 3am. So yeah"
Cons: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Cons: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Pros: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"
Pros: "Overall booking and airport was ok. Food was also actually quite good."
Cons: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Cons: "Still waiting to board after missing this connection had to be booked on another airline"
Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Cons: "Didn’t happen."
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pros: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Cons: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Pros: "On time"
Pros: "The flight crew was nice. Plane departed/arrived on time."
Cons: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Cons: "Bag was lost"
Pros: "Just great crew."
Cons: "Not comfortable at all and will not book KLM again."
Pros: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Cons: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Cons: "magazines very dog eared and some badly torn"
Pros: "The staff was fast and curteous."
Cons: "There is not anything to complain about besides the usual discomfort of travel."
Pros: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Cons: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."
Pros: "Same as above"
Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pros: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Pros: "Very good flight, excellent service and good food."
Pros: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Cons: "No complaints."
Cons: "I missed my flight because of MU"
Pros: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"
Pros: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Cons: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Pros: "Delays and no proper customer service."
Pros: "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Cons: "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."
Pros: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Cons: "Would be nice if there was wifi on board"
Pros: "On-time Quick boarding Friendly staff"
Cons: "Only pre-security lounge (Air France) that is open till 19:00."
Cons: "Me quede un dia completo en Panama en el aeropuerto."
Pros: "On time, good service and economy food was better than any other airline I have ever flown."
Pros: "Everything was meh"
Cons: "There are other airlines"
Pros: "Finally good seats"
Pros: "Crew was fine."
Cons: "Paid for business class on LOT. Somehow this was delivered on a low cost carrier. Not the same business class product at all, ancient plane, worn seats though they claim to be "new" on this 767. Multiple hours delayed departing, no reason given, and no updates, we just sat there for hours. I assume mechanical. Caused me to miss my connection and here I am having to pay huge for a last minute hotel. Not what was advertised to me which was a LOT flight not a codeshare on an old plane. Booked it through Kayak, will not be doing THAT again."
Pros: "Seats were comfortable"
Cons: "Rude crew,delays all the time"
Pros: "Friendly crew, food was actually better on this flight than the flight from Toronto to Warsaw"
Cons: "On the flight I had from Toronto to warsaw the entertainment did not work. Honestly it should he inspected before take off and if nothing could be done then something to compensate"
Pros: "First flight was delayed and we missed flight to Toronto"
Cons: "Departure on time"
Pros: "I loved food and entertainment: they had a lot of alternative film offers (not just same old hollywood, but Korean or Russian films, etc.). We arrived 30 min ahead of schedule too!"
Cons: "The seats were very uncomfortable, but maybe anything would be uncomfortable during a 9 hour flight. Also, I wish the crew were offering water in between meals as well."
Cons: "delay 3 times out of 4"
Pros: "good entertainment choices"
Cons: "my pre-arranged seat was changed without notice."
Cons: "I had requested a wheelchair upon arrival in Warsaw and in Toronto but it was not provided."
Pros: "Food was good"
Cons: "Plane left 2.5 hours late due to boarding system failure. Took 20 mins to get an assigned gate upon arrival at YYZ. Took one hour to get bags due to electrical failure to power baggage handling equipment."
Pros: "Same as above."
Pros: "The crew was fine and polite, the plane made on time despite 40min delays on the tarmac"
Cons: "going through Warsaw border control took forever, long lines, bad set up for transit passengers."
Cons: "Poor quality of announcements in Warsaw for boarding times."
Cons: "Boarding went chaotic and slow, this resulted in at least a half hour delay. People were allowed to bring to nuch hand luggage into the cabin."
Pros: "The crew was friendly but it was obvious they were poorly trained."
Cons: "Everything needs improvement for this airline to measure up to western European standards. I will avoid them as much as possible fro now on."
Cons: "Toronto airport disappointing. We arrived one hour esrly, but the gate the toronto airport told us to go to was broken so we had to wait for over one hour on the plane. Then the plane was moved aside and we walked to the bus that drove us to the airport. No luggage information given airport Toronto"
Cons: "Very poor English for rhe crew. Not all of us speak Polish. Unpleasant crew, like they are doing you a favor."
Cons: "They keep the cabin too hot! I was uncomfortably warm for the entire 9hr flight. And there were no personal airvents to mitigate this problem."
Pros: "The new release movies included in the entertainment system were relatively new but not very many System had to reboot a couple of times Food and drinks were par with the industry standards nowadays"
Cons: "Food and drinks standards are lowered every year. Not necessarily LOT’s fault"
Pros: "Good service. Food is provided (one hot meal and one sandwich). Selection of entertainment (movies, TV shows...etc) are good."
Cons: "Long flight hours."
Pros: "The staff were friendly and warm. They did what they could with all they had. I was financially compensated for being put on standby because of over sold tickets resulting in my return flight being changed to the next day."
Cons: "On my flight there my built in tablet didn’t work so I didn’t have any entertainment for a long flight. My return flight was put on standby and I had to leave the next day instead. Stressful"
Pros: "Food/drink options"
Cons: "Boarding process. Flight delayed"
Pros: "Everything was OK exept few things"
Cons: "When plane from Vilnius to Warsaw landed, passengers had to wait for 20 min. inside a plane for a bus. When bus arrived I had only 20 min. remaining till my connecting flight to Toronto.I managed to run to the right gate in time. But when I asked LOT employees to insure that my luggage is on a plane to Toronto too, I received arrogant answer that I have nothing to worry about... In Toronto I found out that there was no my luggage on the plane..."
Pros: "30 minutes late on boarding. No communication for reasons"
Pros: "The Dreamliner is shiny new and comfortable. Good authentic Polish food. Great variety of in-flight entertainment."
Cons: "On-time performance was so-so, take-off was delayed ~1hr because of connections, had to wait on the runway at the destination airport, had to wait an eternity for my bag. Whatever genius who designed the in-flight entertainment controls should be punched in the face. The on-screen buttons are so easily pushed by passengers making their way to and from the aisle that passenger assistance and reading lights always go off on their own throughout the aircraft."
Pros: "Everything was excellent with my flight!Flight crew was very polite and excused about delay.Delay was 30 minut,wich is ok.They helped everyone,who needed help.Food was nice,seats are comfortable.Thanks for everything!"
Pros: "Arrived to Toronto on time. Flight attendants provided excellent customer service."
Cons: "Nothing to mention."
Pros: "Quick and good service"
Pros: "Could check my suitcase earlier (arrived at airport too early). I had a bit off over 23 kg but that did not pose any problem. Boarding was quiet fast and almost with timetable. The food was good and service provided pleasant. I was happy that we landed safely providing bad weather in Toronto that evening."
Pros: "Good seat that becomes a bed. A little short and narrow for me, but about 5000 orders of magnitude better than the seats in the economy torture chamber."
Pros: "Helpful Crew"
Cons: "Messed up security clearance arrangement. Total confusion about secondary clearance requirement, only informed at boarding at gate that a lot of travelers needed secondary clearance. No objections to secondary clearance, but procedure a joke. Machine was half way down the terminal. Half hour wait, and you could have left your carry on with somebody else, get cleared by machine, pick up your bag again and get on board."
Pros: "crew was very good and friendly"
Cons: "vegetarian meal contained no protein"
Pros: "Seats were full recline and very comfortable. Nice large windows."
Cons: "Boarding was a zoo and ground crew kept delaying boarding. Inflight entertainment is bad. Only about 20 movies. Make other plans. Food non existent. Headsets - worse than us domestic coach."
Cons: "Very unpleasant and unhelpful staff (apart from the ones in-flight)"
Pros: "Movie selection was decent as well as the service - the crew was more or less nice and professional with me."
Cons: "The fact that we took off 1 hour late and no apologies have been given. No drink service ha been provided while everyone was just sitting there and waiting for takeoff. Normally the plane would catch up the 1 hr delay but not this time. We arrived 1 hour late."
Pros: "The actual flight was fine. The food was decent. The entertainment selection was good. The flight attendants were pleasant. We got plenty to eat and drink."
Cons: "We found out in Poland that my wife was missing an eTA number necessary for her to fly into Canada. With our previous flight delayed, the application did not process in time, and we missed our connecting flight. As a result, we were stuck in Poland for 24 hours, leading to lost sleep, added expense, and much frustration. Customer service in Poland was helpful but extremely slow. Many customers needed help and it took about an hour for each customer. We waited in line for hours. We were not charged for a new flight, but we did spend 10 exhausting hours in the airport before we had everything resolved and were able to leave and get a few hours of sleep."
Pros: "I like the food. Cabbage rolls on our wat back from Warsaw were unexpected. Such an excellent idea to serve Polish meals on the polish airline."
Cons: "The flight and the food All complete horror"
Pros: "The flight was smoothe"
Cons: "Boarding was a mess and is always a mess"
Cons: "Delayed a lot in Warsaw airport."
Pros: "Nice new plane (Dreamliner) with a lot of overhead space for hand luggage."
Cons: "There is less leg room than on other international carriers. I am tall and found it quite uncomfortable. I was also surprised by how bad the food was - worst airline food I have ever had on both trips. Sadly, also the most unfriendly air crew as well. Also, unlike international flights with Air Canada, you have to pay for alcohol (though the prices are pretty good)."
Pros: "The entertainment on the plane was great. Large selection of movies, music, and TV shows to keep yourself entertained. The dinner was adequate. It was also nice having the overhead screens continually update our flight progress."
Cons: "The seats are incredibly cramped, by the end I was feeling seriously claustrophobic. It didn't help that we left late. The boarding process was a mess, nobody seemed to know what to do, and the announcements were all mumbled to the point where I was just guessing what to do. The second meal served was inedible as the bread was completely stale. Also, one of the toilets was broken and kept flushing, even when sitting on it. Like the boarding process, disembarking was sloppy and confusing. It took a very long time to open the door, and they only told people at the last minute that they needed to get their passports out."
Pros: "Very helpful staff during boarding very good dinner"
Cons: "breakfast meal - very dry sandwich with only one slice of cheese no internet access during flight inability to use headphones during take off and landing"
Pros: "The 787 Dreamliner was nice, and the business class seats are roomy. And the ticket was priced right!"
Cons: "They lost my luggage in the outbound direction and no-one appeared to care. When I called the number that they provided frequently no-one answered. Even when I finally got through, no-one could provide me ANY information as to the whereabouts of my bag. It finally showed up on the last day of my stay, but it was delivered to another hotel (which I only figured out after about 10 phone calls). Also, they offer perhaps the worst in-flight video selection I have ever seen."
Pros: "Complementary headphones, drinks, and snacks. I flew economy as as a 6'3" guy I was generally comfortable -- though I would recommend you sit in the aisle seat. Food wasn't the worst."
Cons: "Nothing really."
Pros: "nice plane"
Cons: "entertainment system did not work properly,food was worse than fast food,cabin crew was average at best."
Pros: "Crew amazing yes. Seat comfortable."
Cons: "None for now!"
Cons: "The plane was older and the screen was very small."
Cons: "The seats are small as it is. Putting boxes under the front seats hurts after a few hours ... whoever designs this should be forced to fly long-howls himself"
Pros: "The crew were all nice."
Cons: "Aircraft VERY aged--NO charging ports?! Entertainment screens tiny and old touch screen interface, slow to respond. Remote control on arm rest=accidental volume changes and such. Do NOT get the veggie pasta, it's terrible. Overhead bins do not hold large bags correctly."
Cons: "The entertainment system broke down and the flight attendants seemed sassy"
Pros: "Good onboard entertainment. Normal headphone jacks."
Cons: "Arm rests did not move all the way up, so difficult to sleep on this overnight flight. Reduced seat pitch compared to some other airlines."
Pros: "Crew were good."
Cons: "Air traffic controllers at Gatwick were pathetic. Had to wait an hour on the runway in Innsbruck because staff was too low."
Pros: "More leg room"
Pros: "Things went as planned in the beginning. The young lady who checked me in at the BA counter was very friendly and helpful. The preboarding and boarding went very smoothly as well."
Cons: "The plane boarded as usual then things went wrong. There was apparently something that went wrong with furl getting into a separate storage tank (that's scary in itself...how does that happen?) and they announced that they couldn't get the fuel tank to fill completely and the mechanics needed to get a "special tool" to complete the process. Then they needed some "tool" to drain the fuel from the mysterious storage tank. That was done and they announced that they had decided that they had plenty of fuel to make it to Denver. An hour and a half later of sitting in a sweltering hot cabin the y announced that the mechanical issues were taken care of BUT we'd have to wait another 20 minutes to take off because of the traffic waiting to leave Heathrow."
Cons: "Flight was diverted for 4 hours due to thunderstorm in Toronto"
Pros: "The return BA flight was head and shoulders over the outgoing AA flight. You had new, comfortable, working equipment (the 787 is great). The AA plane basically was awful, old, cramp, entertainment equipment wasn't working and when it did it was the old style shared monitor. The BA crew was super and approachable. The Food was great for airplane food. I would fly BA anytime."
Cons: "No real issues."
Pros: "The flight was delayed prior to leaving the gate, while lined up to take off and during the flight. All delays were promptly explained by members of the flight deck. The cabin crew were outstanding nothing seemed to be too much of a inconvenience to them."
Pros: "Plenty food. Very well looked after by the crew. Lots of good movies."
Cons: "Some of the screens had a scratches on them."
Pros: "Food and service great"
Pros: "British Airways has definitely got their act together it was a brilliant flight and the service was excellent it was a pleasure to see."
Pros: "Crew and food"
Pros: "food was excellent ... service is always top notch"
Pros: "Mediocre experience on the ground; much better in the air -- competent, pleasant cabin crew."
Cons: "It seems amazing to me that BA will leave 50 First and Business Class passengers standing in line while they pre-board "families with young children". Some of the families had children who were 7 or 8 years old and certainly had no need for pre-boarding; its just an opportunistic way of jumping the queue. Similarly, some of the "elderly" passengers who claim to need pre-boarding on departure spring to their feet and dash down the aisle on arrival. Air Canada boards Business Class first on this same route; I'm going to migrate back to them, as virtually everything else on the two flights is comparable."
Pros: "Only wish they would've put me on the direct flight"
Cons: "The transfer was a pain. Signage at Toronto Airport is non existent. I had to stop and ask people which way to go 3 times"
Cons: "No WIFI"
Pros: "Food, Movies Staff Treatment Aircraft: B787...quiet, new and clean Heathrow Terminal 5"
Pros: "Very good Premium Economy service. Comfortable seats and good food."
Cons: "Noise (crying babies) from the Economy section. Delay in departure."
Cons: "Couldn't take the flight because I was not allowed to check a bag. No mention of this was made when I booked."
Pros: "Good documentary films to choose from to pass time."
Pros: "Seats very tight on BA. Departure late, arrival late - had to run to Terminal 3 to catch plane to Philadelphia."
Cons: "Seats, woman at check in very rude."
Pros: "The seats were comfortable and roomy."
Pros: "Nothing. British Airways refused to help us"
Cons: "Took over two hours on the phone to try and get rebooked. Missed the last flight out of the night due to incompetence. British Airways desk check in staff was so rude, wouldn't even talk to us. Thank goodness for the helpful Air Canada grind crew in Toronto."
Pros: "good service"
Cons: "Never even asked if I want to buy something to drink ( buy , not to get!!!!). If I didn't go to the back I will never see any of crew during the flight. Very disappointed!!!!"
Pros: "Flew with partner Aer Lingus. Extremely comfortable, good food, good entertainment, great crew."
Pros: "Flight attendants and service excellent."
Cons: "Hot meals were good but pizza roll was so bad. Might as well not give anything."
Pros: "I loved the comfy seats in world class. We were bumped up and had a nice 10 he flight home."
Cons: "The boarding process needs help. Lines are needed not a mad dash with a huge group of people."
Pros: "Food was good-but that was because I ordered a special meal. Normal food service, which I have experienced previously, is mediocre"
Cons: "Questionable reasons for delay-we were told that plane had to be recalled to check "loading issues" which subsequently turned out to be "clerical error??' Worst possible airline for legroom really cramped and uncomfortable seating Really limited entertainment options for movies and tv shows compared to US carriers."
Pros: "Flight crew was friendly and helpful."
Cons: "This was my worst flight experience in a long time...an anomaly from other recent BA flights. I was unable to sleep on the flight because it was so crowded. I ordered a lactose-free meal that was unbelievably horrible and from which I'm pretty sure I contracted a food-borne bug that kept me ill (as in sleeping up to 15 hours a day and running for the toilet) for a week after the flight."
Cons: "It has been a week and British airways still hasn't delivered my suitcase."
Pros: "great service - flight was smooth takeoff and landing"
Pros: "The duration"
Pros: "My screen worked and there was a good selection of movies. I also had a window seat which was great. Any seat except the middle, is always great."
Cons: "No vegetarian options."
Pros: "Crew and Boarding process was seamless"
Pros: "Fabulous experience on every level"
Pros: "That you could watch movies and shows from the headrest, very helpful to pass the time. They fed us a lot (very salty) and were very nice."
Cons: "I was in the back in the cheap seats (row 50) with a friend, we are both small to regular size and the guy seated in the aisle seat was very small and it was still difficult to get up and around each other to use the restroom. Oh well I paid $462 for round trip and arrived safely, that's what matters most."
Pros: "On time"
Cons: "They have completely eliminated complimentary beverage service. Not even a glass of water!"
Pros: "I got upgraded which was a huge bonus and the staff were great and attentive."
Pros: "Got a whole row to myself since the plane wasnt full. The crew was great and the food was nice and warm."
Pros: "Food was ok - rest was terrible."
Cons: "Boarding was troublesome due to the fact the person made an error and changed my seat that I had already reserved. I noticed this while walking to the gate and then informed the person at the desk. After some time they determined the error happened at check in and she then returned me to the original booked seat. While in the flight, the lady behind me kept kicking my seat and complaining that I should not have the seat leaning back. Of course this is a fully acceptable function of flying in that the seat can be tilted back when not having food - the crew did not help at all and I was forced to fly the whole time with soon being rude behind me."
Pros: "on time, friendly staff, helpful with babies"
Cons: "less and less legroom on BA! think about tall people"
Pros: "The crew and service are very good and the cabin crews' smile are so nice. Love it"
Pros: "The service was great!"
Cons: "Leg room. I'm very tall."
Pros: "Everything was amazing"
Cons: "More snack options"
Cons: "I bought first class tickets for my anniversary trip with my wife and I couldn't get the perks of it. There was no real food on the first 2 stops (Just in this one from Dallas to GDL). And the worst part is that I couldn't get into any of lounges at any airport (flagship and/or admirals) . Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International???"
Pros: "Crew was nice and flight was very smooth."
Cons: "Many of the crew members seem as if they hated their jobs. I hesitate asking them anything."
Cons: "Checking bags in PHF very poor. Disorganized and poorly managed. Staff needs more training and explicit direction. Kiosks should ALL be in working condition!"
Cons: "Wifi didn’t work."
Pros: "The 787 is a nice aircraft"
Cons: "It should not take 2 hours from touchdown to the terminal. The flight arrived early but by the time the last passenger made it to the terminal, they probably missed their connection."
Pros: "the movies selection was quite nice"
Cons: "I have to run to get to my connection flight"
Pros: "It was not crowded breakfast"
Cons: "Breakfast was lousy"
Pros: "the plane was newer"
Cons: "the very long delay!!!"
Pros: "the crew was excellent .... cudos to the flight attendant ... she was both kind and sensitive to our needs."
Cons: "Boarding the plane in DC was less than desirable ... a bus took us to the plane"
Pros: "The crew was friendly"
Cons: "The staff wouldn't except my registration for my support animal!!"
Cons: "Flight attendants were a little abrupt. Could have been friendlier."
Pros: "Plane and fact that pilot was able to make up lost time"
Cons: "Plane had plenty of room for carry on bags. No need for valet bag check."
Pros: "Flight crew very friendly."
Cons: "Everything was as expected. 1 star on entertainment as there was none. Would have liked to have been able to get 3 seats together without extra charges."
Pros: "The entertainment system is awesome made the flight go by so fast seats were comfortable"
Cons: "While using the entertainment system the airplane announcement system was way too loud I believe you are going to have lawsuits eventually for loss of hearing everybody around me was jerking to take the earphones out of their ears because the announcement system was way too loud across the entertainment system"
Cons: "The maintenance crew forgot to check 1 thing and that delayed us ~1h. Enough for me to have to run to catch my connection."
Pros: "Crew was great. Ground personnel at philly was great and efficient"
Pros: "Regular updates on delay timing"
Cons: "Landing in PHL so late we were lucky to make our connection"
Cons: "This was the coldest plane I've ever been on and they didn't offer blankets for their passengers or turn down the AC. I asked for a blanket and they told me they'd provide me with one and never got back to me. They ignored me the rest of the flight. Shame on them for not providing something so standard as a blanket."
Pros: "While it wasn't Singapore Air ultra quality, the staff did a nice job for an USA-based airline. I appreciated the option of watching first run movies. There was one I wanted to see but would never have made the time to see it in the theater. Done."
Cons: "Sadly, I am a big guy (2XL to 3XL). Halfway through the flight, my left thigh was throbbing from the pressure. I cannot afford first class travel so this will presumably be an issue until I drop the weight."
Pros: "The flight was on time."
Cons: "The seats are hard and uncomfortable"
Cons: "I was unable to log on to gogoinflight to watch a movie, my ipad was unable to connect."
Cons: "The flight was delayed little by little up to two hours then finally we board the plane, everyone is seated and then they cancel the flight."
Pros: "I like that they let a 70-yo wobbly old man hobble the length of plane to get some hot tea because there's no climate control i the air craft, and let the poor old man hobble back by himself juggling the hot tea in his hand and trying his best not to fall. Plus I truly admire one of the air stewardess's ability to chew gum - she was chewing vigorously throughout the 7-hour long flight. Amazing."
Cons: "BA and AA is the best partners. Because both their air crew are clueless about service standards. A 7-hour flight from London to JFK, again no meal choices, no offer of drinks in between meal times - is this a standard Western service level?"
Pros: "Nothing good to say at all about American Airlines. #IHATEAMERICANAIRLINES"
Cons: "We boarde on time, however there was no air conditioning or lighting on. After fully boarding we were told the pilots were going to be an hour delayed coming in! Oh yeah, and the fancy new seats don't have power outlets. #IHateAmericanAirlines"
Pros: "Left on time, arrived early, God food, pleasant flight."
Pros: "My neighbor."
Cons: "We sat on the tarmac for over an hour for no apparent reason."
Cons: "It didn't happen"
Pros: "ON TIME!!!!! Nice folks, smooth and safe."
Cons: "Got through the extensive security lines to USA one hour before scheduled departure and looked at the screen which said 'final boarding' which was not true and made us panic a bit, running for the gate. It did board and leave on time but not an hour early. This flight was night and day different than our ORD to Dublin flight of 5.12.17 which was 5 hours delayed and do stressful."
Cons: "The crew i ask for a coffee with half and half and he tell me that is not a starbucks horrible fligth departure delayed"
Cons: "Paid for upgraded seats to get more legroom in main cabin. But legroom in Row 6 was still cramped."
Pros: "Flight was on time"
Cons: "Boarding agent was unpleasant. Crew was incompetent. Asked for Woodford Reserve. She gave us Jack Daniels. Asked for Gingerale. She Made an inappropriate comment as to why she was depleted of Gingerale. She offered it to us only after we pointed it out to her on her cart. Man in seat next to me did not get served a drink at all. Did not offer headphones. No wifi for 3/4 of trip."
Pros: "Spacious seat, entertainment system"
Cons: "Food. Airlines need to improve this. I think a simple sandwich would be better than the food they serve"
Pros: "Good space, the seats reclines almost flat, very close to a dreamliner."
Cons: "The tablet entertainment is complicated."
Pros: "Avianca originally denied me a boarding pass because of a broken ankle injury sustained while on vacation. After a lot of arguing with the check in staff I was 'allowed' to purchase an upgrade to fist class. The Cusco checkin staff (except one) should be ashamed. The flight crew was fantastic."
Pros: "Fantastic customer service - from lounge to arrival gate. Unlike BA this airline does recognize its frequent flyers and upgrades us often to business. I fly a lot - Executive Platinum - and this makes a huge difference."
Cons: "My connecting flight LHR to AMS was on BA and they really droped the ball compared to AA."
Pros: "On time"
Pros: "Flight was on time"
Cons: "Wished the airline would have checked my bag rather then leave it at the gateway Time was wasted if you had a connecting flight"
Pros: "Very efficient boarding, comfortable coach seats, good crew"
Cons: "No food! except pretzels and sandwiches for purchase. I didn't purchase a sandwich but on the outbound flight, the two guys next to me did and were both vocal about their disappointment with what they received for $9. And they were strangers who didn't talk to each other the rest of the time, so I think they meant it. Also, entertainment: they had a movie on the pop-down screens, and 4 free movies to stream to your device using on-board Wifi, as well as 2 TV shows. So maybe I'm being harsh. But it was a transcontinental flight and they didn't have headrest screens loaded with movies. Is this only for international flights? The movies were bad, or at least not appealing to me ('Keanu' and 'Zoolander 2'). It was possible to pay for additional movies, but who wants to do that? It was sort of the EasyJet model, where you get good basic service but pay for everything additional that one gets for free on Delta. Maybe that was reflected in the price I paid for the ticket, but I was expecting that AA would be in the same league as United and Delta. One nice perk: free wifi for T-Mobile customers, including me."
Pros: "crew was exceptionally polite and courteous."
Cons: "free beverages were rushed, many passengers not get same mostly because of turbulence conditions"
Cons: "No space in the overhead bin for my section because they were filled with bags that were much bigger than carryon size."
Cons: "The exit row seats were very confining g..way to narrow due to type of seat used..had the tray in the arm"
Cons: "How small the plane was. Not much personal space and I am a shorter person."
Pros: "On time"
Pros: "Quick flight, stewardesses still offered complimentary drinks, a/c worked well."
Cons: "The delay"
Pros: "Not much"
Cons: "All flights delayed and missed last flight in Charlotte costing me my hotel in wilimington and had still waiting to get on itto purchase an additional room in Charlotte. Staff in no hurry to assist!!!!!"
Pros: "Plane didn't crash."
Cons: "Late flight, they didn't update the board at all. Forced me to check my carry on luggage because they didn't do their job correctly. Overall terrible service, will avoid AA in the future."
Cons: "Delayed by more than 2 hours, and once we got on the plane, we were then told that we would be delayed even longer causing many people to miss their connecting flights. As an active duty soldier having to report by a specific time, that is completely unacceptable"
Airlines flying from Hannover to Ontario have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Hannover to Ontario
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