Pros: "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
Cons: "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
Pros: "Nice staff"
Cons: "More Movies and TV shows"
Pros: "Crew was very attentive. Plane was clean."
Cons: "Bigger water bottles?"
Pros: "The service and food was great. Plains are new."
Pros: "My seat"
Cons: "Time check in maybe earlier."
Pros: "Flight went well and was on time. 2nd best experience for economy seat."
Pros: "JAL operates with incredible efficiency."
Pros: "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
Cons: "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."
Pros: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Cons: "Flight attendants"
Pros: "Everything was great"
Cons: "Lower the price"
Cons: "angled flat seats."
Pros: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Pros: "Able to watch Three Billboards, Darkest Hour, Shape of Water, Wonder, and list goes on and on."
Cons: "The seats on the 787 were much more crowded than on the 767."
Pros: "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."
Pros: "Flight time was not bad, not too long"
Cons: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Pros: "Flight attendants provided high standard of service and courteous."
Pros: "It was short flight.. I slept good through."
Cons: "BA flight with poorer screens and food than JAL"
Cons: "We had to wait until check in to sit together."
Pros: "The high level of service and attentiveness"
Pros: "Seat spacing good for economy food was good"
Cons: "Movie Selection"
Pros: "I like the food best.."
Cons: "Hope there will be more tracks from arashi."
Pros: "Same as above"
Pros: "Crew service responsive and helpful."
Cons: "Poor vegetarian meal (mostly vegan rather than vegetarian and without condiments). Problems using entertainment screen, which would get stuck and also have to go through many steps (confirmation screen, language) to see maps each time."
Pros: "Business class seat was good."
Cons: "Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal."
Pros: "The aircraft was excellent."
Cons: "The service could be bit more personal for a long 13 hour flight."
Pros: "Fast flight"
Cons: "No entertainment."
Cons: "Seat was too hard"
Pros: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Cons: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Pros: "Great flight, great staff. The food wasn't bad either."
Pros: "Everything was perfect! Thank you for a great experience!"
Pros: "The food was excellent and the stewardesses were extremely attentive and helpful."
Pros: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Cons: "They every bad customer service, I never seen before"
Pros: "The personnel from JAL was excellent as was the flight, food, boarding and comfort."
Cons: "We were informed our flight was not to land in Haneda but at Narita. We specifically picked that flight pattern because of the ease of traveling from Hawaii to Haneda to Naha. We wouldn't have to drag two large suitcases and a rollaboard after checking out of customs and immigration very far. Same airport to land and depart. Well the arrival airport was changed to Narita $32.00 per person for Airport Limobus to Haneda. We get off at Haneda and are informed we cannot stay there and wait at the domestic airport for our 6:25 am flight to Naha. We had to load all 6 pieces of luggage on the shuttle bus and transfer to the international terminal because they close the domestic terminal at midnight. There was no hotel accommodations at the domestic airport as the hotel was booked two months in advance!!! We had to wait at the international airport terminal till 4:30 am when we then transferred back to the domestic terminal with our 6 pieces of luggage. Tell me how happy you'd be!!!"
Pros: "Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!"
Pros: "The whole price was wonderful I like everything about it"
Cons: "There is nothing to dislike about the flight"
Pros: "The crew was very nice and solicitous and helpful. This is my third trip with JAL and I. Happy about it."
Pros: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Cons: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Cons: "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
Pros: "Me & my family already travel from penang malaysia to kuala lumpur air port, reached KLIA to check in, the MAS/JAL counter told me that our ticket been void by agnet kayak/flight network. Nothing can the counter do till i've to call kayak/flight network. One hour conversation from malaysia to canada. What a wast & replace me with air china. Stupid kayak & flight network."
Pros: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Pros: "Big bathroom, bide, wifi, movies, very good coffee, spacious seating areas, the price of airfare!!"
Pros: "They were super considerate the entire flight."
Pros: "excellent food,comfortable, easy check in process"
Cons: "my bag was deemed not carry onable by staff but I had checked to make sure measurements met carry on criteria"
Cons: "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. The food wasn't very good either."
Pros: "I loved the crew, for the most part the food, and the large screen to."
Cons: "The bed was uncomfortable, in that the arm rests disappear when you lay flat the bed. A petty thing since at least it was business class, but without taking pillows from empty seats it was uncomfortable when lying on one's side and nowhere to put arms."
Pros: "We had a 4 hour delay due to maintenance, so many of us missed connecting flights in Tokyo. But the airline put us up in a hotel and gave us meals, so I had a nice bonus day to see the city. The flight itself was very pleasant, with the cleanest bathrooms I've ever seen on a long flight and plenty of food and drink."
Pros: "Good service"
Cons: "N A"
Pros: "Everything was great!"
Cons: "Some announcements were only made in Korean. Would have been nice to have it in English for international flight."
Cons: "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
Pros: "Flight attendants were quite attentive. 3 meal selections offered. Seats quite comfy for economy class."
Cons: "Nothing except flying first class."
Pros: "The pre-booking of meals to meet dietary restrictions."
Cons: "Another protein to go with the fruit tray option"
Cons: "More offers of water and drinks."
Pros: "The crews on the second flight were so loud. Talking and laughing so loud from the back made me uncomfortable."
Pros: "I really loved that the airline accommodated to me being vegan. They also provided me with vegan creamer if I wanted coffee which was great. The staff was also super friendly which was a big plus because they were easily approachable."
Pros: "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
Cons: "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
Pros: "Crew, food, comfort, entertainment and many good things"
Cons: "I love everything"
Pros: "Accomodating the cew"
Pros: "Food, professional staff and crew"
Cons: "would not accept my confirm check in on line"
Cons: "Be told numerous time we couldn’t feed our 4yo daughter food on the plane that was not served by KAL...yeah that’s right NO apple slices for your kid on this 6 hour trip"
Pros: "nothing, i regret flying west jet but i had no choice bc it was the only option for my layover."
Cons: "- boarding was late - take off time took forever (kept circling around) - no entertainment - uncomfortable seats - very loud plane compared to other airlines"
Cons: "Seat room was too small, couldn't comfortably fit in seat"
Pros: "Everything except boarding."
Cons: "Check in was very slow, the flight was late and missed connection"
Pros: "Excellent service and delicious food and clean."
Cons: "No wifi on board. Not many movies."
Pros: "Best service, clean airplane, flexibility check-in procedure,"
Cons: "Food was not good except bibimbap. I ordered instant noodles instead."
Cons: "The flight was delayed by an hour but otherwise it was a good experience. The crew was great and the food was fine. I'm pleased with Korean Air."
Cons: "Rude flight attendant! She opened the food tray on my lap and instead of informing me to put my seat upright, she did it for me as though I was a child."
Cons: "Flight was delayed 4 hours and I had to miss my connecting flight."
Pros: "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
Pros: "The flight was smooth though there's a bit delay from Seoul because of the snow."
Cons: "There should be more selection on the food served in the plain."
Pros: "Short layover, good food"
Pros: "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
Pros: "The service was good"
Cons: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Pros: "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
Pros: "Business class lie flat bed"
Cons: "The Korean food was not that great. The crew was not clearing empty glasses They served food on Korean time rather than on destination time"
Pros: "Leg room, choice of food and the overall services"
Cons: "Check-in procedure is confusing, needs better improvements"
Pros: "Good service and on time"
Pros: "The meals were really good for plane food, the flight attendants came around often offering water or juice, and really competitive price for tickets."
Pros: "Awesome trip"
Cons: "No complain. The crew did great service."
Pros: "Good customer service"
Pros: "Great plane, great service. Favorite airline when flying to Asia. The BEST crew in the air."
Cons: "Other passengers, but KA can't control that."
Pros: "The food, the service,the entertainment were the best. Every time the bathrooms were used they were cleaned, you never see that on US based flights, ever!!! Food was well prepared and tasted great. Will fly KAL every time I can"
Pros: "Seats comfortable"
Cons: "Food select"
Pros: "Staff are first class....efficient, polite...anxious to please. very well organized flight."
Pros: "Nice crew, food and service"
Pros: "Service was nice and speedy"
Cons: "Seat was stiff"
Pros: "Nice bibimbap"
Cons: "Boarding staffs at Tan Son Nhat Airport"
Pros: "The incheon airport efficiency, the food Inboard, the transit was food."
Cons: "No snacks like ice cream or snacks. Crew was not as sensitive and attractive to passengers."
Pros: "The time is not delayed"
Cons: "food. antertaiment"
Pros: "Good legroom (6'1") in eco. Person in front of me reclined and I didn't feel cramped. The entertainment selection was limited but had some very recent US movies. Food was okay, but what can you expect in eco?"
Pros: "So very accommodating and friendly. The standard for customer service."
Pros: "The planes were very clean and in good working order. The crew was excellent. We had a very short connection but were met as we got off our first flight in Seoul and given great instructions about how to quickly get to our connection through security while our flight to SFO was being held for 15 minutes. The food was very good, choice of movies and TV excellent. Our bags made it to SFO despite the short connection. All in all I couldn't ask for a better way to make a 20 hr trip to the other side of the world."
great crew - very efficient. Food was restaurant quality and good choices. Large movie selection, but a little weak with the music, games seemed OK.
Pros: "Amazing trip Qatar airline is great"
Pros: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Cons: "Cleaning of bathrooms"
Pros: "Qatar Airlines treats you very nicely and doesn’t try to charge for little extras. They include the nice extras as part of your travel experience with them. I highly recommend Qatar!"
Cons: "Internet connection from Doha wasn't there,"
Pros: "crew is good and helpful."
Cons: "The food was terrible. Needs to improve the quality of the food."
Pros: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Pros: "Crew was OK."
Cons: "Seats in business class extremely uncomfortable, almost no recline. Very old entertainment equipment. Really disappointing flight given lack of comfort in business class."
Pros: "Very efficient and comfortable flight."
Cons: "The airline appears to have done away with the courtesy pack, and this was the one time I was travelling without ear plugs!"
Pros: "Short 4 hour flight, full - not one open seat Yet, the crew was super nice and efficient."
Pros: "The crew were great and served food timely. The seats were also comfortable and we traveled with infant. The crew was super supportive for parents with infant."
Cons: "dont falsely claim that you have wifi if you cannot connect to satellite. The ground staffs needs training on behavior and how to treat infants."
Pros: "No delays"
Cons: "Improve your carry on lagguge policy. I was made to throw away some of my expensive clothes by the stuff to fit the weight, when it wasn't a problem when I was checking in ."
Cons: "Doha to Washington plane was an old plane where entertainment system did not function properly, seats did not recline etc. Emirates A380 is a lot more comfortable plane."
Pros: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Cons: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Pros: "I had a family emergency and couldn’t go. I wasn’t allowed to switch my flight or change it. Lots of money spent with nothing in return. Unfortunte."
Pros: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Cons: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
Cons: "Unfortunately, my baggage was lost on this flight, which will make it very difficult to climb Kilimanjaro!"
Cons: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."
Pros: "quick eficient"
Cons: "long flight"
Cons: "Wrost app I don’t advise any one use it cause"
Pros: "If you upgrade...it’s pricey but man doesn’t it look nice. Their regular seats are great. Get an emergency seat. Food isn’t kosher and tastes good. Never one complaint with these guys!"
Cons: "If I had to pick one thing...it’s that their free WiFi is only on select planes...not all. Sorry nothing else to dislike."
Pros: "Foods, crew are accomodating and all sevice facility are very good"
Cons: "Just update the movies regularly"
Pros: "Good amenity kit. Decent food offerings. Great range of alcoholic beverages"
Cons: "Business class crew were overstretched and inattentive. Had to find my own seat and flag crew down for hot towel."
Cons: "Service is great and the plane flew so smooth"
Cons: "Crew nice alway take care customer"
Pros: "The airline in general was good, provided a kit with socks, ese plugs,toothbrush and other essentials,good movie choices, overall customer service. They had free wifi which was amazing!!"
Cons: "We took 2 long flights one from morrocco to Qatar and Qatar to dallas. The food on the flights was not the best, one the first one they ran out of chicken meal and only had fish left which was gross, for such a big airline you would also think they give a snack in between meals but they do not.also after giving you the food it took a long time for them to pick up the tray which I thought was unusual"
Pros: "On board crew are excellent."
Cons: "Ground staff requires training specifically on communication related to boarding. Travelers were confused as to what zone is boarding at a given time as there were no announcements. Pathetic boarding process."
Cons: "My screen was not working."
Pros: "Quality of foods and service"
Pros: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Cons: "We landed 30 minutes late, with no explanation - even though we took off on time. Even with a short dog leg over Iran, we should have been able to make up any delay over an 8 hour flight"
Pros: "Good crew. Nice plane and amenities."
Cons: "Flight to was canceled due to engine issues. Flight home was canceled due to scheduling error. Issue resolved at check in, but caused stress."
Pros: "Great service and food."
Cons: "JKIA airport was terrible. Staff were late to come to the check in counters. Why can't they be there earlier than one hour so we don't have to stand in line for so long with our bags. Totally shambolic affair."
Pros: "Cabin crew were excellent, very nice and accomodating"
Cons: "Check in staff and customer service reps were unprofessional and unhelpful. We had an 8 hour layover on both legs, no access to the lounge or a hotel was provided. I explained we were on our way to our wedding and it would be nice to have some rest. They were rude with the way they told us no, they even suggested we sleep on the floor of the airport. We ended up paying for the lounge, but then so did about 1000 other people, there was no room for us to sit together. My wife's allergy free meal wasn't provided on the first flight. We had to speak to about 5 people to get a meal ticket at the airport and they were very reluctant to give us one. I told them she was hungry and needed to eat. They told us we could take the meal we got with the ticket on board, when we went to use the ticket we had no choice in meal, were given a coke at 6am and weren't allowed to heat up our meal or take it on board. In summary, all the cabin crew on all 4 flights were excellent. Staff at Doha airport were incredibly poor."
Pros: "Good timing"
Cons: "Evry thing"
Cons: "1- Flight from Delhi to Doha was very late, which made it chaotic for us to catch our connection at Doha 2- Entertainment choices were very limited"
Pros: "leaving airport"
Cons: "24H delay, no meals, no coordination, no communication."
Pros: "The business class was okay and food was good."
Cons: "The entertainment choice not as vast as Emirates that I always experienced"
Pros: "Great food, Comfy, Great staff. Usual I dont review but really enjoyed those 4 flights with Qatar"
Cons: "I got the last meal. For dessert I was given a hard roll, no cheese, no packaged water, no feta salad. I was bumped and stepped on by the crew with no apology. Food i did get was barely eatable."
Pros: "Excellent airline. Great experience. Easy. Professional. Efficient."
Pros: "The flight was on time. Crew was pleasant."
Cons: "The seat needs some cushion on it. After many hours sitting, the cushion on the seat turns into a rock."
Pros: "Crew was great, had a comfortable flight."
Pros: "Smooth landing and take off"
Cons: "Entertainment. Not able to choose and no wifi"
Pros: "Crew amazing, seat comfortable"
Cons: "More new movie and menu for food diversity like noodles sandwiches.,,,"
Pros: "Good service"
Cons: "Update new movie"
Pros: "Delayed the whole night on the first flight and almost 2 hours on the flight back. Unbelievable!"
Cons: "The airline's on time record has got to improve. Period."
Pros: "Crew team is nice and friendly."
Pros: "Nothing! I was upset the whole trip!"
Cons: "They made me cancel my 6 month stay to a 30 day stay when I arrived at the airport, otherwise they would not allow me on the plane! They said I needed a vista for the length of stay which I always get when I am in Manila for the past 8-10 years that I have been going without any prior warning before I confirmed this booking! I was charged $500.00 to change the departure date! Outrageous!"
Pros: "Left almost on time arrived early. Baggage transfer was great. Cabin crew provided needed entry forms promptly. Great flight"
Pros: "This is a good airline. Connections short but all the luggage made the connections. They are a bit limited with English but it did not present difficulties. Much better than American-based carriers. Very respectful crew. One of two carriers based in Korea. Comparable to Korean Air but less expensive in our ticketing."
Cons: "Entertainment is limited compared to some airlines but passable."
Pros: "My husband and I were flying out of Jeju Island on the morning of 6/27/18 flt#OZ8922 to Seoul for a connection to Tokyo. The morning had some heavy rain and some flights were delayed, including ours. I don’t know if it’s your normal procedure in these situations but your staff at the baggage check/boarding pass counter were extremely conscientious and effective. They anticipated our dilemma and had our baggage removed from the delayed flight and put us onto a Korean Air flight that got us to Seoul on time to make our international connection to Tokyo. It was a long and tiring day of travel but because of your profession personnel it, including those at Korean Air, we avoided what could have been a much tougher situations unfortunately I can’t recall the names of the staff involved. I want to say the was a lady last named Joon and one last named Kim. There were other staff too, a young man that brought our luggage back to the check-in counter, and a lady that ran us through the terminal to Korean air and escorted us through security to the boarding gate. all in all it was amazing and thank you to your company and fine staff."
Cons: "The wonderful staff that give such excellent service."
Cons: "Transfer in Busan is a disaster"
Pros: "the crew was very accomodating,the food was nice,but everything is great"
Cons: "well what to say its not comfortable sitting 16 hours and last time from korea to manila my baggage was delayed so i have to wait for 24 hours to recieved it."
Pros: "Good service"
Cons: "Food was okay"
Pros: "maybe only Asiana crews are those who try to help with guests' carry on luggage storing"
Cons: "too small screen"
Pros: "Flights on time , good seats and a good services"
Pros: "more legs room, but the sit cushing is horrible,, make people lower back hurt after the long time of sitting"
Cons: "food isn’t quite as fresh, delay time made the transfer between flight very tight"
Pros: "Crew was nice. Food pretty good"
Cons: "Every plane delayed."
Pros: "There’s no entertainment at bulk head."
Pros: "Crew was very nice..did all they could do"
Cons: "Food terrible..seats not comfortable..few entertainment choices"
Cons: "No charger outlet"
Pros: "The crew was friendly and helpful."
Cons: "Flight was delayed by over an hour, (because of a "connection"? What does that even mean?), food was poor, seats worn and uncomfortable, no personal TVs on an international flight, no alcohol (even for purchase)."
Pros: "I liked everything about the airlines, the flight attendants are so respectful and kind. They go out of their way to help the packager get comfortable and settle in there seat before and after take off. I have been a member with Asian Airlines for 6 years and won't change airlines for nothing even if I have to pay a little extra for great service."
Cons: "I have no complaints with this Asian Airlines."
Pros: "Generally uneventful experience. Nothing bad happen. We had individual screen entertainment in economy. The bathrooms are nice."
Pros: "I liked everything about the flight. The attendants were kind and I received great service."
Pros: "They were nice about my bags. The airport was good. They took me to Paris."
Cons: "They just gave me two choices for food without any description; both times I got the lesser of two meals. The staff got a little testy when I didn't know what they were offering."
Pros: "Crew was very helpful"
Pros: "I was the only one in my row."
Cons: "Changed flight without notifying. 27hr Stand By. 4hr layover in Korea. Stuartess had attitudes. Still have 11hr flight to LAX"
Pros: "We like the comfortable seats of the Airbus 380, the crew services. The food is ok; the entertainment is good"
Cons: "The boarding should be categorize in row number to avoid long line and delay."
Cons: "Seat needs more cushioning"
Pros: "Asiana airline service was great. Attendants were so kind and gentle."
Pros: "VERY FRIENDLY STAFF, VERY POLITE AND PROFESSIONAL"
Cons: "SEAT NOT VERY COMFORTABLE AND SMALL SPACING... FOOD WAS OK...THE ONLY CHOICE GIVEN WAS HOTDOG WHICH IS NOT BAD BUT I PERSONALLY DO NOT LIKE HOT DOGS...."
Pros: "Crew was friendly from start to finish."
Pros: "Decent in flight meal. Good service with a smile. Korean style presentation gives a warm sentiment to the service."
Cons: "Limited in flight entertainment for children."
Pros: "Well they upgrade us to business class and lets me tell you, if inhvar that kind of money, I would buy that business every time I travel. The best time and didn't want to get off."
Cons: "Nothing that I didn't like. Very impressed from beginning unti landed."
Cons: "the flight was late 30'."
Pros: "They kept serving bibimbap, which was also my food the whole flight from LAX to Manila."
Pros: "The air "exercises" that you are forced to watch at the end of any Asiana flight are a joke- pressing on three pressure point? How about some leg or arm stretches? Flight took off and landed. Poor cabin speaker system; could not understand anything."
Pros: "Meal was good"
Cons: "Was charged USD 350 for one overweight bag. Asked Etihad beforehand if I could use a 72 transit visa to enter china on my current itenary. They said it was fine. I was stopped at the gatein Seoul by Asians who refused to board me on the plane because my itenary was incorrect. Will never fly either of these airlines again, and am currently seeking repayment for my unintended 4 day stay in Seou"
Pros: "Food, service were great"
Pros: "Cabin crew were charming and v. attentive. Food was particularly good. generous with additionals, food ,snacks,beverages etc. Decent leg room , comfortable seats."
Pros: "I liked the little blanket, that.s about it. Convenient arrival/departure times."
Cons: "Food was skimpy. Counted three rude/bossy stewardess transactions. My Asiana flights used to be delightful. Now they are nothing special at best."
Pros: "Good service Easy to board Flight attendant awesome"
Cons: "The seat needs more space and comfort for long flight. A321 is too small for long flight."
Pros: "free seating in the emergency row was nice. the sick lady next to me should never have been in that same row however. the food was marginal, I don't do Korean at all. I actually call it bait..."
Cons: "booking at a web site the problem. Asiania landed in seattle ahead of schedule. I still missed my connection. the fact I had flight insurance just meant I could go after the taxi fare home due to this missed connection and then wait a year for the money back. seattle as well as Vancouver BC are both terrible entry points to the USA. I slept on the Vancouver airport floor last year. this trip it was very close to sleeping in seattle because immigration and customs take so long, then require going back thru security at a 2 check point choke hold in the basement of the seattle international section. next trip I think I will take a boat."
Was misdirected twice, also as a side note, RBC Avion rewards visa has the worst customer service when you need them. Switching cards as soon as I use all my points
Food Flight Attendants Aircraft Istanbul airport
Denied boarding even though I met all requirements of Canadian government and had the documentation to prove it.
Pros: "Awesome food. Comfortable seats. Nice crew"
Pros: "Excellent service for affordable price"
Cons: "Flight was delayed"
Cons: "No one came with drink carts until halfway through the flight. I was very hungry, never offered food. Boarding was late but no communication from staff."
Pros: "Some crew was attentive, others were not. Piloting was good"
Cons: "Upgraded seats in the planes, especially business class, seats did not work properly or recline all the way, very uncomfortable. Food was mediocre at best, movie library needs updating. I'm also not sure why an older model of this aircraft is used on such a long haul flight."
Pros: "Crew was good but could be better...timeing was very good."
Cons: "Food, entertainment"
Pros: "the crew was good. The seat were not comfortable"
Cons: "food could have been tastier"
Pros: "The full recline seats were really good and comfy. I could sleep on my side which is what I prefer. Good food and excellent service"
Pros: "Best service, food, seats, space, amenities."
Cons: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Pros: "Great food and beverages, excellent attentive service by flight crew. Also liked the complimentary comfort pack and headphones. Will definitely use Turkish airlines again."
Cons: "Entertainment system started out great but technical issues after an hour into our 10hr flight so we we're unable to use it. The flight was full so changing seats was not an option."
Pros: "I liked food, drink, service and entertainment."
Cons: "I disliked seat, a bit."
Pros: "Easy communication and promptness"
Pros: "The cabin crew was very kind. The kofte tasted good."
Cons: "They "board" an hour before takeoff but there weren't enough seats at the gate, so for half an hour, no one actually boarded, we just stood or sat on the floor with our carry-on."
Cons: "my luggage didn't arrive"
Cons: "Of the last 4 times I've flown with Turkish Airlines, I've been asked to move from the seat I booked. If you book and choose a seat in advance of the flight, I should be entitled to keep it."
Pros: "Flight attendants are super friendly and helpful. The food was excellent."
Pros: "Elite member flying with my wife, no preference boarding for Elite. Were assigned to different group letter No good answers Dissapointed"
Cons: "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."
Pros: "The inflight entertainment."
Cons: "Boarding and check in makes me want to never fly with Turkish air again. Worst customer service ever!!!"
Pros: "Quick assistance when connection flight messed"
Cons: "Too frequent delays. Both directions connection flight missed, due to delayed flight. Both delays seems happened due to landing queue load (plane rounded in air more than hour before landing)"
Pros: "The flight was smooth and almost ontime. Professional staff that was active throughout the flight assisting passengers."
Cons: "The access to the gate was through an escalator only, therefore people on wheelchair or families with strollers could not get to the gate easily."
Pros: "Crew is amazing food is good plane is clean and comfortable"
Cons: "I missed my connection in Istanbul and got delayed until the next day. Because I’m a US citizen they couldn’t offer me a hotel room because US citizens can’t get visas there."
Pros: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Cons: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
Pros: "Movies made the long flight go by much faster!"
Pros: "Comfort, food, staff, everything"
Pros: "Every thing"
Pros: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Cons: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Pros: "Crew was very helpful and everything was good"
Cons: "Lost my baby stroller and didn't found when arrived"
Cons: "Flight was canceled and I missed all subsequent connections"
Pros: "The boarding process seemed to just be to get in a line and go for it, which was kind of nice to avoiding pointless zones. Pretty decent movie and tv selection, but on one flight my touch screen hardly worked to it was hard to watch anything."
Cons: "Beware, when you booo through kayak apparently you can't choose your seat so you get all middle seats...regardless of the fact that your preference is set to aisle or window and those seats are available. Food was prettt bad and it's also an hour plus to even get a drink of water. I was constantly dehydrated and thirsty."
Pros: "Food was good the flight was smooth even tho is was snowing and the crew were very nice and professional, wish i could give 10 stars, also best landing ive ever been on in an airplane."
Pros: "I enjoyed the flight to Istanbul but on the return flight they told me at the exit door of the plane that my stroller for the kids will be in baggage claim. The stroller was. It in baggage claim, the Turkish airline representative could not help or prove de a phone number for me to contact somebody indicating although she has the Turkish airlines uniform she works for swissport. 90 minutes later they said they might send the stroller to my house if found and that I may have to cover the cost as Turkish airlines will not....... terrible service terrible experience and I will never fly with Turkish airlines again"
Pros: "Turkish Air has some of the best flight attendants in the business. The food is essentially gourmet (hot wrap, in this case), and the pilots are highly skilled."
Cons: "I tend to need the climate control to be on the cooler side, and 777's seem to run hot. Since there are no air vents, the warmth can be overwhelming. Also, the comments about leg-room, ... correct. I'm 6' 3" and 'uncomfortable' sums it up pretty well. For 10½ hours, being crammed into that small a space can be quite daunting."
Pros: "Staff on plane were friendly and respectful"
Cons: "Landing was rough , boarding gate is isolated from amenities"
Pros: "The crew was friendly. The entertainment package was good."
Cons: "The food was terrible. Very dry. Warm at best. The temperature of the cabin was too warm. Passengers were fanning themselves to try to cool down. Water should have been offered more frequently. The crew was noisy as they passed through the aisles, making it difficult to sleep."
Pros: "Timing, schedule is well arranged. Staffs are helpful"
Cons: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Pros: "I liked the service and the food."
Cons: "It could have been on time flight."
Cons: "Because of the coup in Turkey, I had to cancel my flight. I'm still trying to get my partial reimbursement. It been two weeks!"
Cons: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Pros: "Moved into business class much more leg room"
Pros: "the food was amazing and the people super nice! it was my first time using Turkish airlines and i loved it!"
Pros: "Great Cabin Service, Great Food, timely arrival and departures."
Cons: "Ground Staff Service in Mumbai airport. Could improve a lot. Specially compared to ground staff service in Toronto & Istanbul airports. On all flights legroom was kind of limited in the Coach seats."