Pros: "On time departure, and slightly early arrival. Everything ran smoothly. And seat spacing is quite generous!"
Cons: "It took a while to complete boarding, mostly because of carry-on luggage, but it did not delay departure."
Cons: "The extra customs in Belgrade when the flights are already late is random and ridiculous. The staff makes some people take off shoes but not others, they opened my cartoon accusing me of having a liquid when I had an empty glass container that he’d already been checked at two other checkpoints."
Pros: "Comfortable, on time, smooth boarding"
Pros: "Super comfortable the seats and staff"
Cons: "Nothing it was great."
Pros: "The crew on board was helpful, but they can hardly make up for company’s atrocious policies."
Cons: "They made me pay $70 for my carry on luggage - the very same one that I didn’t have to check in on my way to Zurich. The company has obscure luggage policies that could easily qualify as hidden charges. I will do everything I can to avoid flying with Air Serbia in the future."
Pros: "Food was fantastic. Crew was attentive and polite."
Pros: "Crew was good, short flight on an older aircraft, everything was fine"
Cons: "Bags got left in Belgrade transferring from Helsinki despite this flight being delayed 30 mins, unsure how that happens..."
Cons: "Boarding area was small for more different flights and there was not possibility to buy water or coffee or any snacks. The only one toilet seat was very dirty, smelly. During a heavy rain the baggage was not covered on the carts and baggage was wet completely."
Cons: "My booking reference code was delivered too late so I missed the check-in time and therefore missed the flight"
Cons: "Snacks on the plane, comfort"
Pros: "Crew is fantastik,Dana is the best"
Pros: "The air Serbia staff were top class"
Cons: "they charged me for baggage when it was supposed to be included"
Cons: "the flight was lite more than 30 minutes. Economy class - you have to pay for the meal? Are they Low Cost Company or ? If so, just tell us like that. Prices are among the highest in the region and all you get is a glass of water and a small bag of snacks."
Pros: "good service , everything good."
Pros: "Comfortable seats"
Cons: "Crew attitude , allowing oversized baggage in the craft, no food service though it's not LCC."
Pros: "Quick and short flight. Plane was clean and comfortable"
Cons: "The way they nickel and dime their customers. Their baggage fees are ridiculous! Paid $224 for round trip ticket.... paid about $132 round trip for my luggage!!! Will never fly with them again."
Pros: "We received a voucher for food during our 4+ Hour delay before boarding on air serbia to Belgrade. Once we arrived in Belgrade, we stayed in the business suite before our flight and was provided with food and couches to relax on before our next flight. Also, on our connecting flight to athens, Aegean airlines was very professional and really wish I would have used their service instead of air serbia."
Cons: "Air serbia did not tell us why there was a 4+ hour delay to belgrade. Once we arrived in Belgrade, we had to wait 9+ hours for our connecting flight to athens when we were only supposed to have 2 hrs layover. Once we boarded the plane to athens, the workers at the airport had no clue were our luggage was and a lot of things were miscommunicated between them. They were very unprofessional and some of them were very rude. They had plenty of time to move our luggage to the next airplane, but too careless to do that. So now we have to wait a couple of days to get the rest of our luggages. We also missed our train ride in greece because of air serbia and had to pay for another train ticket and did not receive a refund"
Cons: "Flight was late and caused loss of connection flight to Amsterdam"
Pros: "Onetime and efficent"
Pros: "Quick and no fuss"
Cons: "No food and entertainment didn't work"
Pros: "Timeliness, cleanliness and comfort."
Cons: "Inflight duty free closed too early."
Cons: "My suitcase dodnt arrive because they decide to leave it in skopje till the next day . I did not have any of my personal things woth me ."
Pros: "Comfortable aircraft"
Pros: "Nice service."
Cons: "Small aircraft"
Cons: "Same moves for months.no new choices Small sandwich for lunch, not near Seet in front of me broken an d. In my nees"
Pros: "Me gustó que tienen un buen sistema de check-in, embarque y desembarque."
Cons: "El avión era un ATR-72 algo viejo, no era cómodo por dentro. Tampoco me gustó la atención de la tripulación, no pasaron por mi puesto ofreciendo el mísero vaso de agua que daban. En otras aerolíneas de este estilo por lo menos dan café."
Pros: "No complaints"
Cons: "Everything was OK"
Pros: "I like it was fun"
Cons: "I liked everything"
Cons: "No entertainment No food for vegetarians"
Cons: "Not possible for online check-in"
Cons: "Not possible for online check-in"
Pros: "Service was friendly and we were served drinks and a sandwich. The view from the window was good. Arrival a bit before scheduled time."
Cons: "It's a bus transfer to and from the terminal and the boarding bus transfer takes too long to load. I don't like the passport checks at the boarding gate - inefficient and inconsiderate."
Pros: "Quick flight"
Cons: "Time it took to board and leave"
Cons: "They saying it's internet connection during the flight,when you pay for the internet the only option what you can choose is to watch how's your MB goes away and you are not able to open anything.Very good job Air Serbia,never again with you!!!"
Cons: "Very very bad landing in split and i didn't find my luggage Mina"
Pros: "Easy check in, flight was on time, crew were nice and free meal and drink."
Cons: "Check in was much slower that all other check in desks and was only 2 girls then 3 girls on check in."
Pros: "Free food + drink, smart uniforms, on-time departure and seat headrests with winglets to support your neck."
Pros: "The tiny plane was smooth in the air. Crew was nice."
Cons: "Only water and bread for the way back while we had full dinner service on the way there. chairs we older but fine."
Pros: "I liked the price I paid for the flight and the legroom between the seats - as I'm fairly tall - 6'3"/over 190sm, that was a big concern for me and that's why I didn't go with other carriers. I ended up having an entire row of 4 seats to myself, so I was able to stretch out and get some sleep. Flight attendants were coming around very often with drinks."
Cons: "I expected to get an e-mail with an offer to upgrade to Business Class as I was flying a day before my birthday, so I was in a mood to treat myself - but unfortunately, that never came. Once on board, when the meal was served, the breakfast meal had the scrambled eggs soaked with water, so didn't get the amazing food that others have talked about., Before landing, we were served a long sandwich that was very amateurish. Boarding was chaotic - as typical in many places in Europe, there is no boarding order - just people forming a line and getting on the plane."
Pros: "The flight attendants were courteous and advised passengers they can move around once boarding completed."
Cons: "The flight was operated by a avery small plane, so we were advised to leave the carryons outside to be put in the hold. Once on the plane, I thought my bag would fit in the overhead bin. Also, was annoyed that flight attendants would approach you speaking Serbian, which I don't."
Pros: "Food was very tasty. Staff was responsive and helpful."
Cons: "Chairs have very little recline and the entertainment system comes in the form of an iPad you have to request."
Pros: "On my two two hour flights, they fed us a lot, we're very attentive and very nice."
Pros: "Short flight so the lack of enterntainmet was not a problem. Clean airplane, tidy and very friendly staff. Food and drinks very fine compared to duration of the flight. Deparure on time, same with arrival."
Cons: "As I said this flight was on time, but the previous, CDG - BEG was delayed one hour."
Pros: "Flight Crew and Ground service behavior during the problem with the plane damage."
Cons: "Poor capacity building of the lower service people at the ground level at Abu Dhabi airport. They should have proper information for all passenger's issues."
Pros: "Huge legs space for economy class, great service!!!"
Pros: "Service was very good"
Pros: "Short flight. 50 minutes one way.there was no entertainment so I cannot comment on the entertainment."
Cons: "It was a propeller plane. It was very noisy. Our seat was number five. Next to the propeller. A lot of empty seats and we asked to be moved to a different seat but was not accommodated. I would suggest Providing earplugs to the passengers. On our return trip we were in route to. A little bit less noise, but still need your plugs. On our return trip the luggage took a long time to reach baggage claim, but 40 minutes. The flight was only 15 minutes long."
Cons: "Water should be free on the flight"
Pros: "great new aircrafts"
Cons: "We waited an hour to get to terminal, unacceptable! Def no frills but flight and comfort were good."
Pros: "The crew was great."
Cons: "The food was over priced for quality."
Pros: "Seats were okay. Nothing else was. This is by far the worst premium economy cabin I've encountered."
Cons: "Most airlines provide more and better amenities in coach than Norwegian did in premium economy. No pillow. Amenity kit. No food, other than two small boxed lunches with tiny portions. Lousy movie selection. Oh, and customer service sucks."
Pros: "The boarding process was easy"
Cons: "It wasn't made obvious on Kayak booking that you had to pay for meals separately, which is €40 and not that great from what I've seen. The staff was also very rude and unfriendly"
Pros: "The crew was very nice and the ride was very smooth."
Cons: "Being on time would have been better and the food offerings could have been better. I ordered a salad as a healthy option and it wasn’t."
Cons: "The price gouging for checking bags due to being a couple kg overweight is ridiculous."
Cons: "Boarding was an absolute mess, nobody knew where to go, lines in all directions, hours long. Then there were delays from loading luggage. Then they ran out of food on the plane."
Pros: "Not much"
Cons: "Check in, boarding, delays, all were a disaster. Seat was broken, crew did a poor job with cabin service."
Pros: "I like the tv screen in each seats."
Cons: "I cant believe that this company Norwegian didnt offer a least a glass of water! Round trip! I spent on 2 tickets around $1600 and they cant give us a glass of water. Ridiculous!"
Pros: "The plane was huge and spacious. brand new and although I didn't have a meal, I was so comfortable on the plane."
Cons: "Offer free snacks & drink. even for low fare flights."
Pros: "Reasonable price for premium class seats."
Pros: "Business class on Norwegian is affordable priced."
Cons: "The crew could’ve been nicer and I only had one choice of Lamb for dinner, and this was business class."
Cons: "Not enough leg room, room between seats and the chair didn't recline enough to be comfortable. A little claustrophobic. More movie options and more drink service would be an improvement."
Pros: "everything but the meals not so good"
Cons: "the meals not so good"
Pros: "The lady next to me left her seat so I wasn’t squished next to a woman who was well overweight and snored"
Cons: "The crew didn’t offer me anything once, the seats were mildly comfortable and our flight was delayed by over 2 hours, not the airlines fault entirely jfks fault"
Cons: "Meals were not great but the worse problem is that whatever it was I couldn't eat it because your toy knives break, you cannot even cut a piece of chicken"
Pros: "New plane..."
Cons: "The check-in line was horrendous, then, once you're on the plane, water is rationed, no blanket or pillow. Just horrible. You get what you pay for...never again!"
Pros: "Check in was awful. We waited a long time to go through the line, then they allowed everyone who was going to London to go before for 40+ minutes. Our line didn’t budge only the late ppl for London !"
Cons: "Have organized system !!!"
Cons: "It would have been great if they didn’t wake up up an hour and a half before landing on a red eye, just to try to SELL US COFFEE AND SNACKS. Absurd. I’m unnecessarily tired, and still have 6 hours of travel today."
Pros: "Super fast boarding, quicker flight than expected"
Pros: "Comfort of the dreamliner and feeling safe to fly."
Cons: "Service was, surprisingly, not so good (this is my second time with Norwegian). My son was sleeping and I pressed the call button to get some help form cabin crew. They turned it off. I pressed it again, a girl came and I explained I need help - to get my trolley from the overhead bin so I can take a blanket for my son, cos it was cold and he was sleeping, I couldn’t move. She asked me “Is your bag heavy?”. What kind of help is that?She after all got the bag, but I was a cabin crew, and I would never tell that to a passenger needing help with a small child. Also, no one is checking if passenger with children are ok."
Pros: "Movies were good and seats were spacious. Not much service throughout the flight."
Cons: "Little service for water. Clogged toilet."
Cons: "The plane was old. The seats were very uncomfortable. No entertainment at all."
Pros: "Was not clear that you had to order dinner in advance Not clear that my luggage would only go to Paris and not all the way to Lithuania"
Pros: "Pre loading of handicapped was insensitive and inefficient. People with disabilities were told to board and then made to stand in the jetway for over ten minutes. All the while the staff laughed, joked and stood around doing nothing to solve the situation."
Cons: "Gate staff-terrible attitude and service! They would never be hired elsewhere."
Pros: "The plane was comfortable, clean and modern. The seats were not cramped. It was possible to sleep on the overnight flight without interruptions from the crew. The pilot was funny and helpful and landed the plane so smoothly that I didn't even know we had landed!"
Pros: "We had a great flight from Copenhagen to Orlando on a 787 Dreamliner."
Cons: "When we tried to register for our flight, I was greeted with the fact that the name on the flight reservation was different than the name on the passport. The name on the flight reservation was Jim; the name on my passport is Francis James Donnellan. They charged me $60 to correct what they perceived as an inconsistency between the two documents. I found this frankly quite bizarre. I have literally flown around the world; I've taken many flights to Europe, the Far East, across the country, etc. and have never run into this as a problem. Over 50 years of travel, to be charged $60 by Norwegian for a perceived name inconsistency struck me as odd to say the least. Primera handled this "problem" without a charge and with a much better and more positive attitude toward it. Norwegian did not give an explanation as to why this was such an issue; the key point made was that James was not the same as Jim. Again, nothing in my experience suggested that there should be a problem here. My father's middle name was James, and he was always called Jim. Same with me. If they are in fact two different names as was suggested by Norwegian, no one over of my 75 years of life ever called attention to it. I wonder what would've happened if I had been referred to throughout my life as Frank, with the name on my birth certificate being Francis."
Cons: "The seats are wider than coach and you have more leg room but they aren't very comfortable. No back support and I felt like I was always sliding off my seat. My footrest didn't work properly, and my husband's didn't work at all on the flight to Norway. The food was limited and really bad. In fact, my husband got sick from the chicken he ate, and the steak I got was like a grey eraser. I took one bite and threw the rest away. They didn't have enough food to offer me something else (remember, this is premium economy), and the flight attendant was irritated and short with me. They don't have any pillows on the flight and the "blanket" they give you is basically a sheet folded in two sewn together, and doesn't keep you warm at all. I felt like I was on a discount airline, but I didn't get the discount! I will not fly with Norwegian again."
Pros: "Comfort was adequate. Flight staff were helpful and friendly."
Cons: "Flight delayed without notice and seats given away. Family all seated separately and gate staff were markedly unconcerned even though we booked our flight and chose seats months in advance. This is our second time flying Norwegian and a second disappointing flight. The first time the entire flight was cancelled and the airline failed to get us to our destination (we had to book a separate flight ourselves and seek reimbursement—still waiting for it). The savings just isn’t worth the poor customer service. Returning to Delta and American. It was a mistake to switch to Norwegian. Lesson learned."
Pros: "I am 94 years old, and my daughter in law was able to get me a wheelchair while we were standing in line."
Cons: "inefficient movement of lines for check in. you needed more people checking the passengers in for their flights. and if you have bags, it is a nightmare as you have to go to a separate line to do so. did not pay $45 for an airline meal - seems outrageous to me."
Pros: "I liked the premiere lounge a lot. The premiere class seats were comfortable, the entertainment selection was good, and the food was decent. We arrived safely and on time."
Cons: "One of the flight attendants was rude. When offered an extra bread, the attendant rolled his eyes at me when I asked for butter . The same attendant had a very unpleasant tone with me when I was waiting to use the lavatory. Instead of kindly asking me to return to my seat, he felt the need to express that I was in the way of doing their job and ordered me to go back to my seat. Premiere class doesn't get premiere treatment I guess."
Pros: "After reading other reviews of Norwegian Air, we expected indifferent flight crew, strict carry-on restrictions and low cabin temps. So we came “prepared” for our overnight long haul flight, but it turned out the cabin was fairly warm and the young flight crew from Norway, US, France and Spain were even warmer. They were all merry, super responsive, and went out of their way to offer assistance. Although we hadn’t pre-ordered food, they gave a sandwich to my ten-year-old, and then when they had a few left over, they gave them to us (the parents) and others. They are either a new crop or they’ve gotten re-training since previous poor reviews. Also turned out layered clothing was enough and we wasted carry-on space bringing small blankets, not that they cared very much that we brought a regulation size carry-on plus a slightly-too-large personal item each (never measured), PLUS a paper grocery bag half-filled with snacks. So we went over our limit but there were no issues, and the overhead bins in the Dreamliner were NOT full. Maybe on other planes, or if you’re among the last to board, it might be different. Also, on-board blankets were only $5 to purchase (not “expensive” as we’d previously read.). Seats were certainly tight, but all coach seating is these days, and overall... a great flight experience. ALSO... they have a handicap accessible bathroom on board, and provide crew to push the aisle chair as needed. Awesome."
Pros: "Flight times avoid local traffic for departure and arrival."
Cons: "You get nickel and dimed for everything. Have to pay separately for a meal 72 hours before flight or miss out. Have to pay for a blanket. Cramped seats. Staff about what you'd expect given the rest. Will avoid this airline in the future despite its travel times. Worst of all was the outsourced phone customer service. The app would not work several times for basic things like adding luggage. I was treated as if I was the problem. It was surreal. Seriously, never again."
Pros: "I liked the movie selection, that the seats reclined and the staff and food."
Cons: "There where four flights all due to take off at 1030 with this company which caused major back up and delay in check in and tsa. They did not delay the boarding times and I had to run to get my plane even though I was at the airport 3 hours before hand. I barely made it running full force in my sock feet. I was very disappointed being a first time customer with this company."
Pros: "Rude/ non helpful crew spoiled this flight."
Cons: "Rude/ non helpful crew spoiled this flight."
Pros: "Direct flight"
Cons: "I was thought that when i purchased/booked my flight in Norwegian Air that the food"
Pros: "No extras but I am fine with that because the flight was so cheap! The plane was really comfortable."
Pros: "Comfortable seats Plenty of legroom (Row 6 - Dreamliner) Professional, attentive crew Great entertainment system"
Cons: "Charged $15 per kilo for excess weight for carry-on baggage (amounted to $180!) Checked baggage weight limit lower than for all other major airlines (20kg/44lbs rather than 23kg/50lbs) No included meals on flight! (Apparently, you had to pre-order a meal in advance for an extra cost)"
Pros: "The baggage policy is a scam and not clear such that the airline over charged us at checki in $130. We of course could have avoided the charge but for the rude attendants at check in."
Cons: "The entertainment system and planes are no longer best in class. The entertainment system is a joke and the planes are dirty. The staff on the plane was rude as well."
Pros: "Plane was okay and the food was pretty good."
Cons: "Flight attendants were not friendly or attentive. Movie choices were not great. Many people commented about that. I flew Delta to London in April and what a world of difference. Pillows, blankets, earphones, eye masks, toothbrush and paste. A couple of meals and a couple of snacks. Free drinks which they must have come by 8 times during the flight. Those flight attendants were working most of the flight and were very friendly. No so with your company."
Pros: "The plane was pretty new but some of the entertainment perks did not work"
Cons: "Being charged for items that were no longer available and waiting for refunds. Slow food service didn't get any food or water till about 4 hours into the flight"
Pros: "We boarded and then sat due to computer issues for am hpur and a half. I was okay with this as safety is obviously what we all put first. Upon landing at JFK we then sat on the tarmac for 3 hours... 3 hours! JFK should be ashamed."
Cons: "Breakfast and kids"
Cons: "rude staff, and ill informed and incompetent. Had to beg for water and food, even though I had ordered meal service. Unpleasant, I repeatedly complained about roudy passengers, who were occupying nearby seats that weren't theirs. these passengers were drunk and loud and hanging out in others seats and ailses NEVER FLY NORWEIGIAN AIR. The only folks who had a great trip were the flight attendants - they hung out in the large spacious kitchen eating the food that they said they didn't have for the passengers and doing little else. Worst flight experience of my life. And fancy expecting folks to carry all the food and hydration needed for an 8 hour flight. I think TSA needs to look into the this from the airport chaos - as it is clear that my experience is not isolated. DONT FLY NORWEIGIAN AIR"
Pros: "The plane was modern and spacious. A 787 Dreamliner."
Cons: "The flight attendant acted like I was imposing to ask for a cup of water."
Pros: "Really enjoyed the flight, very friendly staff and the options they have to offer."
Cons: "on easy jet, if you do it check in online 34 hours before the flight you get bumped to standby. This is not made clear in any emails or confirmations. Despite purchasing a ticket in advance I almost missed my flight because I checked in at the airport."
Pros: "Very clean and comfortable cabin."
Cons: "The baggage policy was a bit unclear as to what those with the base fare could bring. We ended up having to cram a backpack into the carry-on bag to bring it aboard. We had to check one bag when we checked-in. It cost about 52 euros."
Cons: "The gate agent was extremely rude. She had very bad attitude towards customers. They forced me to pay for my carry-on luggage because they claimed that it did not fit in carry-on size of the company. I purchased an international carry-on size matter fact. The gate agent was also threatening to remove us from boarding the process. I've traveling so many places with many carriers but easyJet by far is the worst in term of customer service particularly from Copenhagen airport. I was departing from Paris and the staffs were very helpful and friendly."
Cons: "Seats are very small. Luggage space limited."
Pros: "All was great during take off and but landing was a bit of a hard bump. Non of the hot food was available as the oven was broken."
Pros: "Nothing about easy jet we made it on time and they said gate was closed so false. Sat at airport for 45min till 6pm prior to flight taking off. Says flight was for 6pm and 5:15 tell us gate is closed great way to rob us from our money."
Pros: "Crew was friendly and courtious"
Cons: "Long lines waiting to board. No pkace to sit, no bathrooms, nothing. On-board weird 40 min tarmac delay. No offer of water or anything not glued to a price tag. Come on - people need a drink of water after hours sitting on a plane and standing in lines. Unbelievable!"
Pros: "Liked the easy check in"
Cons: "Didn’t allow me to take bagpack and my carry on at the same time"
Pros: "I don't recall liking much of anything."
Cons: "The dispassion & lack of hospitality by the staff. The lack of process & order of queing to check in. The lack of leadership & ownership of taking care of customers. The livestock-like movement of checking in...standing & waiting on the bus to proceed toward the plane. The standing & waiting on the bus to deboard the bus to board the plane. The standing & waiting on the bus to wait for the bus to proceed to the terminal after landing. The standing & waiting on the bus to deboard the bus to proceed to baggage claim. The extra long wait to receive the luggage at baggage claim. The leadership of the company needs to either decide to fix this or find other work. Everything stated above is a reflection of leadership not taking ownership."
Pros: "For a trip lasting less than 2 hours, an agent told me a small personal bag was allowed. After waiting on a huge line to board my plane, turns out I had to shove my bag into my carry on luggage because I was misguided by the EasyJet agent entirely. Awful service in comparison to line lengths and rules, idiotic overlook by staff and generally subpar airline service."
Cons: "Staff agent said a tiny carry on purse was allowed (mine was so small that it could’ve easily slipped into the pocket of the back of the seat in front of me). When I was ready to board I was rushed to stuff my bag in my carry on despite being told previously it was allowed. Also an incident where another passengers water bottle spilled onto my carry on (no doubtedly) because he was forced to stuff the tiniest of all things into his carry luggage) was handled very poorly by staff, with annoyance that we brought it to attention."
Pros: "Liverpool airport is really easy to arrive at and get to your gate. easyJet have some relaxed Liverpool staff and with Liverpool airport and easyJet Liverpool staff you have a relaxed combination."
Cons: "My flight was delayed more than two hours. They informed gate number at the last minute and changed the gate twice. Passengers had to running for catching the flight."
Cons: "Check in was dreadful. Staff was not helpful. We were running late due to a connection and the employee told us to wait in line bc there was plenty of time. 15 minutes later and 15 minutes before boarding I went to front again where another woman said yes you need to check bags. Your site is not clear on baggage but that is pricey and should be stated more clearly. The range you state is nonsense. They charge the highest rate listed. There is no range. We boarded a bus to the plane which was also dreadful. We were in very last row. The only positive was that the flight was short!"
Pros: "I expected the worst, found out I have had worse experiences with legacy airlines. The onboard staff was attentive, keen to help and please, cheery face, especially the short, dark Middle Eastern looking fella. He knows how to work it! Some flight attendants can be mean, he was very nice. I did not interact with him, but watched how he handled things, like helping people place their baggage in a different overhead compartment, personally moving the baggage so that it would fit. Cheery demeanor, informed the passengers of whatever needed to be said. The pilot was also attentive."
Cons: "No frills, not terribly comfortable--luckily it was a very short flight. Little baggage space, automatic drop off clerk was a bit surely."
Cons: "Absolute worst experience in 15 years of frequent travel. EasyJet flight was cancelled from Paris to Nice incurring and additional 417 euro flight with Air France and 250 euro TAXI from Toulon to nice. Absolute absurdity as there were no other flights to Nice for 2 days. Easy jet then OVERBOOKED me from Nice to Paris. I had to fly Air France AGAIN, an additional 380 euro and I missed my connecting flight from Paris to jfk costing me an additional $800USD. How is this even allowed? WORST company to have ever existed, they must go out of business, contacting BBB and getting the word out on this disgusting company."
Pros: "Efficient, fast, decent legroom as we were on the exit row."
Cons: "No frills. No drinks or snacks. Everything is an extra charge however the flight was super short, so no big deal."
Pros: "Crew are friendly and helpful."
Cons: "All beverages and food are for purchase. Not much of services."
Pros: "Adequate for short flight"
Cons: "Cramped seating Long wait on jet ramp"
Cons: "My wife and I were traveling to Paris for our Honeymoon. Due to traffic, an accident, and a flat tire, it took us 3 hours to get to the Airport, even though it was a 1 hour ride. We were not allowed to check our luggage on to the plane because we were 1 minute late. Our flight was scheduled for 18:00 and the cut off for the luggage check was at 17:20. The EasyJet employees were very rude telling us we were late, despite the fact that there were people checking their bags on to that flight as we spoke. We will never again use EasyJet. Completely ruined our Honeymoon."
Pros: "Quick flight, great take off and smooth landing"
Pros: "AWESOME would do it again!"
Pros: "Friendly staff, food ok"
Cons: "Shepherded into a small area with very few seats, and anyway, we were held in lanes like sheep! Seating on the plane - narrow and little space between rows. Had to wait quite a while for baggage to arrive."
Cons: "Ticketing crew was not the friendliest"
Pros: "Flight crew was kind and helpful"
Cons: "What I do not like is that EasyJet always run late at least to Paris Charles De Gaulle You borrow steal and use other planes to plug holes created by poor planning or at least that is how it appears. Guessing that explains the recent press."
Pros: "Well organized and sweet staff"
Cons: "I liked this airline. Will book again."
Cons: "Chairs are broken"
Pros: "As above - uneventful - ran as it should!"
Cons: "Long walk at Kastrup airport!!"
Pros: "the plane was clean"
Cons: "the whole boarding process is so bad. There are no clearly marked lines. People get in the priority line unknowingly and then get sent the back of the economy line because they didn't know. Not knowing the gate until 60 minutes before the flight is also annoying - you walk through security and then it can be 1 of 90 gates. Checking in is ridiculous too - you can wait in line and then be told 'we are checking people in for this flight yet'. But there are no signs saying what flights can check in. the baggage restrictions are ridiculous too. We saw several people have to check their bags even though they easily fit in the overhead. All in all - easyjet is a cheap flight but you get what you pay for. I will mostly likely never fly with them again."
Cons: "No sucked"
Cons: "We were a family of 4 traveling to Paris from Barcelona and had minimal luggage, yet the attendant singled us out and made us pay 60 Euro per bag to stow our carry-on bags. We had small book bags/purses and I tried to explain that they were our purses. She wouldn't listen. Our luggage was taken, we paid 60 Euro for 3 pieces to be stowed. Once we got on the plane, there were at least 14 people that boarded with a small roller carryon (like ours) and a backpack purse or small backpack. There was also plenty of room in the overhead bins as the flight was not full. In addition, one of our carry-on bags was torn apart by the time we arrived in Paris---the wheels were broken off and it would no longer roll. I am not sure why we were singled out when others had the same or much bigger luggage on the plane. Disappointed."
Pros: "nothing. being late is a nightmare"
Cons: "I was late to connect with another flight and I spent a night in the airport."
Pros: "We were delayed but the flight was pleasant and they kept us in the know. Very important. Staff was friendly and courteous on our short flight. Checking in and the bag collect all went easily. If fly them again."
Cons: "Keep an eye on costs. You pay for everything. So be aware. But it was not an issue."
Pros: "Crew were nice, and boarding was quick."
Cons: "No entertainment. Food and drinks for purchase only. Uncomfortably firm seats."
Pros: "The crew were very helpful. Also I enjoyed my seating arrangements."
Cons: "Horrible experience! I missed a very important meeting! Flight from LTN to CPH (EZY2445). Flight was suppose to take off at 7:00am. When we board at 6:40 we are told we are not taking off until 7:30a, (why did we even board then?) And then when the plane is nearly on the runway to take off, one of the crew members decides to mention she is sick so we have to turn back. Two points here: 1. If you are sick, why didn't you call in? 2. from 6:40 - 7:30am you did not know you were sick?? You wait until we get on the runway, after we finally get a spot in the Que? So then we get back to the gate, take a good 10- 15 mins for her to walk off and a new cabin crew to come on (not to mention she looked fine walking off, i mean she was probably sick but sick to bring the plane back from the runway - not so sure). Following this, apparently the plane needed re-fueling because we went to the runway and back. Now this is a bit worrying. The fact that we just went to the runway and back and the aircraft needed more fuel. What if we had to wait in the air for additional minutes for air traffic would we run out? just a thought.. Ok well all this happened. And then guess what - we have to wait another 45 mins in the que for take off! At this point it was very clear i was going to miss my meeting given it was already 9am. After all this a passenger sitting next to me asked if we can at least get a complimentary coffee or tea, which initially he received a NO because the flight has to be delayed a MINIMUM of 3 hrs before we can get that. He had to raise a fuss, for them to say ok we will ask the captain, the opp team, the air traffic control (FOR COFFEE OR TEA!!?) . Overall horrible experience, and i missed a a very important meeting. Will be reconsidering my airline choice in the future."
Pros: "Great flight"
Cons: "Copenhagen airport's "budget terminal" is a disaster"
Pros: "In flight magazine. Comfy seats"
Pros: "Comply plane and nice staffs with a decent variety of snacks, sandwiches and drinks."
Cons: "Nothing really"
Pros: "Quick and easy to find."
Cons: "A male boarding person. Now, my son has a hidden disability, which means he gets tired easily and need to sit down, so long queues are difficult. We were asked to go through boarding and people with children could go through speedy boarding, which we did, but were stopped by this male boarding person, as my son had a tiny bag across his shoulder and a trolley bag. We were then sent back to repack our bags and went last in the queue, this obviously made my sons legs very tired and he couldn't understand why this male boarding person made us go to the back. It is very unfortunate to have a hidden disability when you are a child, but to be singled out by this male boarding person was an awful experience for my family. As it were many other passengers had two BIG bags, let alone a little tiny one... Tut tut tut, give the crew customer service courses..."
Cons: "Speedy boarding in Venice is a complete fraud, and they should be banned from offering it! They do not manage the passengers as they board the bus to go to the aircraft, so the reserved area for SB passengers becomes full of people who did not pay for the service. Then people sneak into the seats at the front of he plane that are also an extra fee, and the flight attendants refuse to check their boarding cards."
Pros: "The price"
Cons: "The flight was delayed Changing info re going to gate meant it was difficult to judge the very long walk"
Pros: "Everything went well."
Cons: "No problems."
Cons: "Made us stand in boarding line for 30mins"