Probably the worst food I have eaten on any intercontinental airline. Entertainment system was dated, very hard to navigate and very poor selection. The cabin crew was very pleasant on the other hand.
It was more then four hours delay!
Pros: "Sit was not comfortable, looks like that airplane was not for long trip."
Cons: "Comfortable seats, screen, usb charger."
Pros: "All except food"
Cons: "My screen was not working"
Pros: "Plane was newer and the cabin crew were courteous."
Cons: "Gate people suck. I can’t even describe how rude and useless they were. There was a lot of them and none of them would have been better. I also was almost bitten by a large pit bull while waiting to board the plane."
Pros: "Quick flight, comfortable seats"
Cons: "Very, very stressful transfer"
Cons: "Aircraft was comfortable and crew worked above and beyond normal crews to ensure all passengers were happy."
Pros: "yes yes excellent"
Pros: "I WILL NEVER use LOT!"
Cons: "The crew is very lazy and slow. Boarding was a mess. These guys could barely speak and understand simple English (poor background) though it's an international flight.The food was also terrible. My luggage was lost and in 1 week was found all smashed and crashed and dirty. I WILL NEVER use LOT!"
Pros: "The service was great"
Cons: "Boarding was late and disorganized. The entertainment system was out of date with only a limited selection of movies - no wifi, no tv series, no live tv, no podcasts, ..."
Cons: "2hrs delay. Family members did not sit together."
Cons: "delay 3 times out of 4"
Cons: "Have the plane on time"
Pros: "On time, stable flight without surprises"
Cons: "Bus takes you to and from the plane."
Pros: "New airplane."
Cons: "100% full"
Cons: "Crew was having dificulty communicating in English."
Pros: "Flight was delayed for 2 hours, and there was not much information for how long and why"
Cons: "Lack of information"
Cons: "Flight from Chicago was delayed for two hours. Missed my connection flight to Odessa and still in Warsaw waiting for my flight to Odessa."
Pros: "There is nothing what I can say I liked They were late at the first flight and I was almost to loose the next connection. The crew in the airport in Warsaw were very slow and unprofessional When I got back to chicago they had a delay 30 min as well. I had a very bad experience overall with Lot company I will never fly again with them"
Cons: "I hope I get back my luggage back in where I have so many things"
Cons: "Not very friendly crew or gate personnel. Poor boarding process. Stingy with water."
Pros: "Your crew manager was being very arrogant.. No tolerance at all"
Cons: "My tv was not working , it’s a 9.5 hours flight.... it was not fixed and they said they cannot offer me another seat with working tv My table when I opened it for the first time was all dirty with dried up tomato sauce and crumbs , they did clean it but it should not happen in the first place"
Pros: "Good seat that becomes a bed. A little short and narrow for me, but about 5000 orders of magnitude better than the seats in the economy torture chamber."
Pros: "The flight was fantastic! LOT is ROCK! Thanks much!"
Pros: "Easy boarding, attentive staff and overall enjoyable flight."
Cons: "Going to board the plane and they told a group of like 30 of us we had been selected for random security check. So obviously it took a long time to get all those people through the check and we departed very late. Then sat on the tarmac for an hour and forty five minutes. The pilot said it would be 15 minutes and then never gave another update beyond that, which made it much worse."
Pros: "Smooth plain driving"
Cons: "Diner meat to spicy, poor breakfast meal,"
Cons: "Flight was delayed by an hour - boarding was delayed 5 minutes at a time so you needed to stay by the gate."
Pros: "Very timely and organized."
Cons: "We did have to sit on the tarmac for about 1/2 hour upon arrival in Chicago."
Pros: "I love the service"
Cons: "Food, service, and everyrhing. That was great experiance with LOT. Love it"
Pros: "The actual flight was fine. Smooth flight. Nothing out of the ordinary."
Cons: "The flight was delayed an hour. The crew in the Kiev airport wouldn't allow check-ins for a long period of time. Many people stood in a long line for at least an hour with no information about why they couldn't check in. When we did check in, they couldn't print my wife's boarding pass for the next flight and told us that we would have to print it at the gate. We found out in Poland that she was missing an eTA number necessary for her to fly into Canada. With the flight delay and lack of information, the application did not process in time, and we missed our connecting flight. As a result, we were stuck in Poland for 24 hours, leading to lost sleep, added expense, and much frustration."
Cons: "the flight delayed 2 hours/ the seats are horrible/ is only 1 toilet for all the peaple/"
Pros: "When we got to the airport on the way back home, they couldn't find our tickets. I had online tickets and confirmation, but we were still not on the flight list. We had to go to the ticket counter for them to clear it up and put us back on the flight. The flight itself was not bad. The flight attendants are a bit rude and condescending. The seats and entertainment was not bad."
Cons: "1. Cancelled our outgoing flight hours before it was set to leave; notified us via email; barely got re-booked via different airlines and had to take 3 different flights to reach out destination; missed the 2nd flight because LOT put us on a flight that was departing 30 minutes before out 1st flight arrived. 2. When we got another 2nd flight, we arrived at our final destination without our bags. LOT assured us that our bags were on our flight before we boarded but calling and confirming that they were able to transfer our bags (only had 40 minutes between flights), but of course, it was a complete lie. We did not get our bag until the next day in the evening over 24 hours later. At that point I was happy they found them and gave them to us. 3. Turns out, they cancel flights pretty often and they also book people on transfer flights that are too close for people to make it. We traveled with a handful of other passengers that had the same experience and people were in tears about their horrible travel experience. 4. Warsaw Airport - they only have 5 passport control officers clearing travelers and because they don;t have lines or any type of organization of these travelers, the lines our out of control. People are pushing each other, crying because they are missing flights or not feeling well because of no air and all the pushing and shoving. I was pregnant standing in the line for over 40 minutes. They would not let pregnant passengers or passengers with kids with them pass in their disabled line. Only people in the wheelchairs were allowed to pass there. Horrible airport and even more horrible airline! PLEASE SPARE YOURSELF AND DO NOT RUIN YOUR VACATION."
Pros: "Very comfortable"
Pros: "The landing was little hard."
Pros: "On time"
Cons: "All good"
Cons: "I fly 35 years at least 2 times a year to different companies. For the first time in the life of the company flew Lot (and the last) and was unpleasantly surprised: 1. The stewardesses did not hide their antipathy towards the native speakers of English and Russian (they were scornful and rude), although they were friendly and attentive to the passengers speaking Polish, 2. The food is tasteless and small (I have ordinary needs)."
Pros: "Extra space for leg,good food ,movie,good service."
Cons: "I like everythings"
Pros: "Service, attention, every single detail was perfect while the flight."
Cons: "Nothing to say at this point"
Pros: "Got us home to Toronto from Warsaw in one piece and affordable."
Cons: "food was too simple. "Dinner" was so poor after 6 or 7 hours, we only received half a sandwich and a dessert. The seats did not give us a lot of movement. My husband could not even put down his tray table because woman in front pushed her chair back. In general, there was not a lot of English speaking from the stewardesses. Very strong Polish accents made it very hard to understand what they said on the speaker. Not too many choices of English movies."
Pros: "Crew helpful and nice. Plane clean."
Cons: "Flight late. No information given as to when it would leave, etc. Food poor. TV flight monitors didn't work Took one hour to get luggage at O' Hare English language speakers couldn't be understood"
Pros: "I liked the foot rests!! I liked the way the seats reclined and the new tinted glass allowing one to still see out. I liked the individual TV monitors. The staff was friendly and helpful. It was a good experience! I would surely fly LOT again."
Pros: "Not much."
Cons: "Food teriblle, brakfast sundwich was just not edible... At the end of flight they just run out of the botled water..!!!! Economy class sitting in "dreamliner" are so bad it does need any further comments."
Pros: "Crew was very nice Food was ok"
Cons: "Lack of leg room. It was very very small. I had more space in local plane going from Warsaw to Krakow. Don't fly dreamliner."