Pros: "Nothing much to like about the flight. The only good thing was the boarding process probably. The Airport Staff was helping people to get to the connecting flight."
Cons: "A lot of things could have been better. Crew: The crew failed to maintain a peaceful experience for a few people. There were people playing movies/videos on speakers and the crew didn't ask the passengers to stop it. They ignored it. Flight: The biggest blunder the flight created was unloading 21 check-in bags in order to save on some fuel logistics. More than 12 hours passed since landing, and there's still no tracing available for the bag. No in-flight entertainment. Food: Food was decent. Good for a cheap flight."
Pros: "The airport was adorable and quaint"
Cons: "Cabin to old and seat already damaged :("
Cons: "The flight was fine. But it took as long for the luggage to arrive as it took the plane to fly from Samui... very poor"
Cons: "The price on the hotel website is much cheaper"
Cons: "Nothing really, for a fair priced airline."
Pros: "Our flight was delayed. I was not happy."
Cons: "Be on time."
Pros: "Yes, it was perfact!"
Pros: "It was a very good flight and Bankok Airways does a good job working to make you happy"
Cons: "Better communication on the weight restrictions for carry on bags. As I booked via Kayak I had no idea there was a weight restriction. NOT a pleasant surprise."
Pros: "I wish crew can at least smile and watch where they are walking"
Cons: "On arrival to Chiang Mai our bags were missing. Lady confirmed it was left in Bamgkok, very polote lady. But after the bags got dropped off, there was a notice of it being discoloured from being scraped and damaged. It also has a bad stench amell on it and am very disappointed that this happened. A glass item broke in the bag but this my problem as wasnt properly sealed but goes to show the very rough handly my luggage had. Would be in question if we use Bangkok Air if this is a typical situation. We hope something is compensated for this mishap."
Pros: "The airplane was amazing"
Cons: "The lack of service"
Pros: "Very efficient handling of everything. Even some food and cols and hot drinks were served. Arrived to bangkok 10 min. early."
Pros: "Everything was great"
Cons: "Everything was great"
Pros: "Much better experience than your average domestic American airline carrier."
Pros: "It was a short flight"
Cons: "Flight attendants are rude and the plane seemed quite old. Didn’t look well maintained but there’s not many airlines that fly into Koh Samui"
Pros: "Clean polite and very efficient."
Cons: "Everything g was really great."
Pros: "All good"
Cons: "Nothing to dislike"
Pros: "Process of boarding bags and onto the flight was super quick."
Cons: "There was a little turbulence that lasted a few minutes and so they cancelled in flight meals meanwhile the air crew continually walked up and down the isle during the entire flight, at the end of the flight, NOR AIR passed on to passengers a 90ml bottle of water. Absolute no air conditioning in the cabin whilst we all sit ready for take off for 10 minutes and it's 37 degrees outside. No consideration for the well fair of it's passengers at all other than showing us the evacuation procedures. This flight company doesn't do the minimum to look after their passengers."
Pros: "Most friendly staff and free acess to their lounge with economy ticket"
Pros: "Food questionable but crew friendly"
Cons: "Had to bus it to the terminal at BKK"
Pros: "Flight attendants were great. Friendly and efficient. The food was okay for airline food. I would travel with this airline again."
Cons: "The seats are very tight. No leg room at all. If you are a normal to bigger sized person your knees will be touching the seat in front of you. Hopefully the person does not recline their seat...yipes!"
Pros: "Early morning free buffet at the gate really appreciated"
Cons: "Bags did not arrive with us on flight from Bangkoyto SFO. Took 5 days to get them. Very difficult to reach EVA Air to speak to a person. Customer service was difficult and frustrating regarding baggage issues."
Pros: "Bangkok Airways got me on an earlier flight. They are awesome. Have used NOK and Thai Lion and have to say Bangkok Airways is in a different league -- so much better. In future I will be using Bangkok Airways for all my flights in Thailand !!!"
Pros: "Excellent service for a short flight - even a hot meal! Efficient & friendly check-in. Flights on time, modern plane. Overall impressive & better than UK short haul carriers!"
Pros: "Excellent customer service, and a fun jewel box of an airport."
Pros: "Good flight, very welcoming staff"
Cons: "Good quality for reasonable cost"
Pros: "Worth using this airline!"
Cons: "The gates were changed last minute"
Pros: "I rarely write reviews, but at a time when most airlines are going very basic and providing very few amenities to make travelers feel comfortable, Bangkok is doing the opposite. They are going above and beyond with the small details that make all the difference in weather or not a flight is enjoyable- friendly flight attendants, food, activities for kids, wipes for face, etc."
Pros: "Service and attention to small details."
Cons: "Did not give out immigration form."
Pros: "Full breakfast on an extremely short flight. , Could teach Qantas a thing or to !"
Pros: "Easy, quick boarding. Comfortable seats"
Cons: "The luggage took too long and we had a connecting flight."
Pros: "Comfortable aircraft, excellent service. Serve meals even in a short flight."
Cons: "I don't eat shrimps..."
Pros: "Professional, friendly and helpful staff. It was nice to be able to check in baggage without extra charges. I like that you always get served food and drink."
Cons: "The food is ok but not always something I would like to eat. It would nice to have some kind of entertainment system."
Cons: "check in and twice change in flight time"
Pros: "The crew is always very professional and friendly. The meals were surprisingly good for less than an hour flight. That being compared to other airline meals. The flight from koh samui to bangkok had a complimentary snack and non alcoholic beverage bar that was a nice touch, as well as free wifi while waiting on the flight. The seats have really good leg room (my husband is 6' 5" and his knees had an inch) in economy, which was a very nice break from air china. All our flights were about an hour so can't mention long haul flights but we loved bangkok air so much, will always book them from now on. It is a budget airline but we were very pleasantly surprised."
Cons: "The boarding times usually run about 5-20 minutes later than the ticket says, but take off was right on time so can't complain too much."
Pros: "The flight was late by one hour unfortunately, and the waiting area in Koh Samui is crowded, hot and not very comfortable."
Cons: "seat in front of my seat was too close - short flight okay - long flight ugh"
Pros: "Cool turboprop plane! Friendly crew. Made it possible for o change the flight despite agent booking error."
Cons: "Kosher meal was a bunch of fruits. We didn't order it but replaced a Jewish couple on the flight when we got on standby. Felt bad that they would have just gotten fruits rather than a savory meal. Leg room was a bit tight but that's what you get with a small plane."
Cons: "flight was cancelled and it was never announced that it was cancelled in the airport. They were unable to rebook the flight until 4 days later which was unacceptable as I had to be at work that Monday."
Pros: "nice staff"
Cons: "We kept asking that our bags be shipped to Shanghai because we wouldn't have time to transfer them in Bangkok and we didn't so we missed our flight. the flight was delayed and we were missed our ride home as well which left me in the freezing cold with two small kids."
Pros: "quick, painless boarding friendly, happy flight attendants"
Cons: "red-eye timing layover time"
Pros: "Speed going to Koh Samui"
Cons: "Bangkok return is a giant waste of time. Long bus ride. And extremely long baggage return. Those 2 items took longer than the flight."