The onboard service was fantastic, really in a class of its own
It was difficult to board from London to accra. Had to get there an hour before and almost missed the flight. Did not get enough rest time at the lounge
Experience was good. Could have been better if we didn’t have to board an hour before the flight to ghana and miss relaxing time in the lounge. That process was very stressful
Ok we did get an upgrade and the flight was delayed 45 minutes BUT without any bias. The crew were excellent, friendly, efficient and verging on exuberant, they all were so happy to do their jobs. Food excellent and the new safety video is fun to watch.
Aer Lingus was the actual airline so they handled everything professionally.
I have nothing but amazing things to say about every staff member I encounter on my transport from Brussels (Bru) to New York (jfk) via London (lhr) after many flight delays and changes every colleague I asked for help gave me the utmost respect and did everything in their power to make sure I arrived in Washington DC to make it in time for my brothers wedding. The flight attendants on the flight from Bru to lhr move me to the front of the plane so I could get off quickly and try to make it to my connection to dc, when I missed that wagans at the support desk did everything in his power to get me to dc via two transfers. Especially during the busy holiday season I am so so grateful for the amazing customer service that I encountered today.
The A350 is a great plane but BA's seating was incredibly tight (eg compared to the same plane as flown by BA's partner Finnair) and with a middle seat it was very claustrophobic
On board was excellent—a remarkable positive change. Check in was horrifying. Forced to check in branded cabin baggage approved bags weighing 10 and 12 kgs each, because desk insisted these were not fit for overhead lockers. Got charged £160 for two bags. Behaviour of staff was hostile, motivated and rude. Wonder if BA pays commissions on collection, or borrows staff from Airport operator. Basle evidently is an airport used by budget airline— and customers are treated like consumers.
Pleasant, attentive and efficient flight attendants. Boarding process and seat selection easy. No internet on transatlantic flight. Extremely uncomfortable, rigid seat.
Everything was fine except not posting the gate number until 14 minutes before boarding. In an airport the size of Heathrow, that was unacceptable.
