10 hour delay flight which made me miss my connection flight terrible and will not book again
Pros: "I paid for seats"
Cons: "Sure many"
Pros: "The crew was friendly and willing to serve."
Cons: "Seat could have been more comfortable (it is thin) and more space/pitch between the rows of seats."
Pros: "nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever."
Cons: "They need to care about their customers and care for their customers better. They have a lot to be ashamed of."
Cons: "Flights with long enough connections that you can actually get on them"
Pros: "Everything was excellent"
Pros: "Crew, entertainment and food was good"
Cons: "OMG!!! Leg room is inexistente... Lufthansa has the most uncomfortable seats ever. You really feel like you have the person in front of you sitting on your lap and the people behind kept complaining because we reclined our seats to have some space to gasp some air !!!"
Pros: "Great staff and food"
Cons: "Comfort was not great and no entertainment options whatsoever"
Pros: "Smooth flight"
Cons: "Weird plane noises (typical of older Airbus planes)"
Pros: "Flight left and arrived on-time. Flight attendents were pleasant and helpful. Food portions and choices were good, and Lufthansa is always generous with drinks. Good value for money on Lufthansa."
Cons: "Boarding was chaotic, as clear instructions were not given about which group was boarding when and where to line up. Also Lufthansa did not do a good job managing carry-on bags, so that it took way too long to load people and many bags were left over once overhead bins were full. Seating area is cramped in economy."
Pros: "The staff is good"
Cons: "The service for a wheelchair is extremely bad"
Pros: "Everything was dood"
Cons: "No complains"
Cons: "Business class is a rip off. They are economy class seats. They don't recline. No entertainment whatsoever!! Horrible experience."
Pros: "Barcelona airport is beautiful. The Chechen in staff was helpful and arranged wheelchair assistance for all legs of my flight"
Cons: "We requested extra leg room seats on the bulkhead. We did not get them which was not a big deal on this leg of the flight but on the flight from Frankfurt to SFO which was 10+ hours, was miserable"
Pros: "Flight was comfortable and quick."
Cons: "Very hot throughout the entire flight."
Pros: "Flight left on time and as I was traveling alone I was upgraded to upper economy, which is a fantastic experience. Very smooth and stable flight. One of the best landing I even experienced. The flight inbound and outbound were on time both ways. Congratulations Lufthansa: I will definitely use this airline again."
Pros: "I liked the food and the election of entertainment. I’m"
Pros: "Seating, cleanliness, crew courteousy, entertainment."
Cons: "Boarding process unclear, poor announcement, and messy. No wifi, choice and quality of food. Entertainment was erratic at times."
Pros: "Easy checking"
Cons: "Worst hospitality. Asked for water, never came to serve. Had to remind and call couple of times. Said drinks were over specially scotch."
Pros: "Exelent crew"
Cons: "Long distance between gates to transfer"
Pros: "Right on time, smooth flight, crew at the gate and onboard were super. Food was fine and plane was clean."
Cons: "The only problem with comfort is when the person in Front of me reclined the seat. I could not see my screen well Or get in and out of my seat well and had to recline my own seat in order to do so."
Pros: "Poor customer service dealing with bag delayed for 5 days, almost all of my holiday was over by the time the bag came and I was promised my bag would arrive on day 2, 3 and 4. Didn't arrive til 5th day"
Cons: "Late baggage, incompetent staff who each told me a different lie about when the bag would arrive"
Pros: "The trip from frankfurt to boston was amazin"
Cons: "The plane from beirut ti frabkfurt was old. No entertainment on board, no screens"
Cons: "between lunch and supper snack one isle had only one water serving and my isle had none. So for 6 hours we had no water serving. This is why I gave crew rating OK only. Also the supper pizza snack was horrible. By comparison, United gives full drink cans so they last longer. I suggest Lufthansa also should serve full drink cans in long flights."
Pros: "every thing was good, so comfortable for a long flight"
Cons: "Seat was too small and really uncomfortable"
Pros: "Please continue to use newer, updated places."
Pros: "The crew was spectacular. They had 20 crew members."
Cons: "Our luggage did not arrive at our final destination of Madrid. It was awful. Also, after many passengers, including us, had fallen asleep, they woke us to put our seat backs up so the people behind us could put their tray tables down."
Pros: "My flight was business and it was excellent the staff was great and I think his name is Peter"
Pros: "Everything was wonderful! Lufthansa is spot on from boarding, to in flight service to the moment you leave. They are helpful, friendly, fun and a wonderful crew where I know I'm in good hands!"
Pros: "Comfortable, left and arrived on time , smooth check in"
Cons: "No entertainment (no screens on back of seat ) , no provision for priority boarding for star alliance gold member(security line)"
Pros: "Even I fly Lufthansa all the time with miles and more it makes you IT'S LIKE TOILET PAPER...VERY DISAPPOINTED...."
Pros: "Good quality: crew, equipment, customer service"
Cons: "Frankfurt airport: Had to walk for an hour to get from gate to gate. I was getting off an international flight and onto another international flight. International gates are usually closer than that. On the flight: 1. The armrests pull up, which is great if you're traveling with family or a significant other. But, in my case, it was an overweight and obese lady, who didn't fit in her seat and just slipped into half of mine. I was stuck with half a seat with her arm bumping mine for a 12-hour flight. I landed with a bruised arm. It was a round trip flight. When I had submitted a complaint, Lufthansa refunded me a 100$, which is nice of them, but I think they should have upgraded me for my return flight instead to make up for the first flight being uncomfortable. 2. I paid for the internet service and was charged double for it. Again, had to submit a complaint and was refunded the money. Check-in: The online system wouldn't allow me to check in online because my passport wasn't biometric."
Pros: "Excellent steward."
Pros: "Nice crew, made an effort to find a special meal that was ordered for the original connecting flight and was not transferred to the alternate flight since I boarded on standby."
Cons: "Had to sit on a window seat since due to a delayed previous flight I missed my connection and boarded on standby. I have long legs and it was extremely uncomfortable and painful to sit there."
Pros: "Courtesy and friendliness of staff."
Cons: "The cheapo headphones"
Pros: "Check in process was simple and efficient. The crew on the plane were polite and friendly. Flight arrived early."
Cons: "Boarding was a little chaotic. The sandwiches offered were extremely dry."
Cons: "Staff in Bayreuth was very good and excellent specialy miss Suzane Fakhri and mrs.Ahmad Jaber ,and the way the staff was excellent"
Pros: "we had to cut our trip short and book an immediate flight home on Lufthansa. The staff took excellent care of us. Even offered us some orange juice and milk to take home knowing that we may need it (being away for a while) and knowing that our first priority was to get to a hospital. These little events shows the extreme compassion from Lufthansa's on-board staff. We will now ALWAYS look to fly Lufthansa whenever possible."
Cons: "We had to take a bus from the gate to the plane, it took forever to pick us up, and then drove so far getting to the plane, we felt like we must be driving all the way to Venice!"
Pros: "The flight itself was fine."
Cons: "Chaotic boarding process and tarmac delays consumed the already inadequate prospective layover in Chicago."
Cons: "Not enough space. Seats are way to small. No tv's on plane"
Pros: "I was comfortable, not affraid."
Cons: "Didn't happen. Missed it and got re routed thru United."
Pros: "Even though flight was delayed the crew helped us to be comfortable .. Food was great and service is commendable. Special thanks to frankfurt crew member to guide and help us to catch our connecting flight."
Cons: "May be much more world cinemas to choose from."
Cons: "No leg room for a long 4 hour flight!"
Pros: "The crew is nice"
Cons: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Cons: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Cons: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Cons: "I not get to go my flight, I couldn't get reimbursement"
Cons: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Pros: "All went right namely the seats but the luggage condition is the worst"
Cons: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Pros: "The schedule and timing"
Cons: "The airport, some of the crew, the aircraft seats, the entertainment system"
Cons: "Boarding clusterf..."
Pros: "The cue lines per zone are a brilliant idea!"
Pros: "The crew was pleasant and boarding efficient I lucked out with first class"
Pros: "Crew and food were great."
Cons: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Pros: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
Pros: "Plane was new, and seatback screen responsive and functional."
Cons: "Economy seats not very comfortable, very tightly packed together"
Pros: "Air France personnel is always really helpful"
Cons: "Food and comfort in short haul are not the best - but the flight is short..."
Pros: "Air france crew at Mumbai Airport very rude and not supportive during checkin"
Pros: "Crew was very nice and the food was excellent."
Cons: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Pros: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Pros: "Over all everything was great, except the bags check in"
Pros: "Good selection of movies"
Pros: "The Air France service was ok. Got me to my destination on time and alive."
Cons: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Cons: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Cons: "Tiny uncomfortable seats."
Pros: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Pros: "Food has improved a lot on business class. Meals are more creative."
Cons: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Pros: "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Cons: "Nothing to like"
Pros: "The staff was very nice and friendly"
Cons: "One hour delay without any information on embarking and another hour in the plane before departure"
Cons: "Plane left more than 40 minutes late with no explanation or apology."
Pros: "The cabin crew were excellent"
Cons: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Pros: "Plane was comfortable and new."
Cons: "Nothing really."
Cons: "Waited a while before take off."
Pros: "Priority boarding with kids"
Cons: "Nothing special just like easyJet ir Rayanair"
Pros: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."
Cons: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Pros: "I didn’t actually liked the entertainment"
Cons: "I just didn’t enjoy the entrainment."
Pros: "Comfort, food and service are better than average."
Cons: "When stewardess opened overhead locker, something fell on my head."
Pros: "Nothing special"
Cons: "They start serving late the apperitif before taking off and take it back right after."
Cons: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
Cons: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"
Cons: "only there were del;ay at JFK"
Pros: "Getting there on time despite delay"
Cons: "entertainment had very old media and no recent additions. Crew was not very organized"
Pros: "Great crew"
Cons: "Food could be a bit better. White bread is unhealthy."
Pros: "All crew I interacted with was great, friendly, and helpful."
Cons: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."
Pros: "Nice Flight Attendants Good Food"
Cons: "Flight was delayed by 1.5 hours"
Pros: "Crew was wonderful Helpful, pleasant, capable"
Cons: "Waiting for late passengers & their luggage"
Pros: "Free drinks and snack!"
Cons: "It was all good, only in comparison with Turkish airlines and etihad it is not at par."
Pros: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Pros: "Although plane was full staff moved us through quickly"
Pros: "Ticket price"
Cons: "Long check in wait in Dubai. Food was shocking - inedible!"
They gave me terrible time at check in in Odessa
Cons: "Everything is good! But the monitor on back not working very well lot of brakes when you watch a movie or listen music!"
Cons: "Entertainment system operated intermittently. Headphone jack didn't make good contact with plug, no noise reducing headphones, mediocre food."
Pros: "Seat was very uncomfortable, crew was very busy and unprofessional, had to ask for a cup of tea 5 times never had it. Will never ever use LOT again."
Pros: "Finally good seats"
Pros: "Small plane but comfortable seats with enough space"
Cons: "Very stressful transfer - 30 mins are not enough"
Cons: "Awful airlines, disorganized and chaotic. Warsaw airport was also awful. Extremely confusing to figure out what was going on. Flight was delayed. Workers were not helpful in figuring things out. One of the worst flights I’ve taken"
Pros: "The flight was deleyed and they lost my baggage."
Cons: "3/3 flights I’ve taken have been delayed. I never made my connection, adding 10 hours to trip, more than doubling travel time. LOT is consistently late. Be aware of short connections. Or really any connections."
Pros: "The crew was great, but my seat wasn’t that comfortable."
Cons: "I would probably like them to be on time because I almost missed my connecting flight"
Pros: "The crew was very helpful."
Cons: "No entertainment for short flight. Plane was very old."
Pros: "I am fine with everything"
Pros: "The food, crew, entertainment"
Cons: "Boarding was completely awful"
Cons: "Toronto airport disappointing. We arrived one hour esrly, but the gate the toronto airport told us to go to was broken so we had to wait for over one hour on the plane. Then the plane was moved aside and we walked to the bus that drove us to the airport. No luggage information given airport Toronto"
Pros: "LOT flight delayed 2 hours. Arrived too late for last leg home. We are out $400 and now have to buy train tickets."
Cons: "LOT flight delayed 2 hours. Arrived too late for last leg home. We are out $400 and now have to buy train tickets."
Cons: "So late. Missed next flight. Could have been ok had crew got me off plane quicker like promised."
Pros: "The cabin staff was very friendly and attentive. The boarding process was efficient (the long time it took was owed to the large crowd entering the plane in a Boeing 787), the entertainment programme is not overwhelming, but adequate."
Cons: "The flight was delayed by almost three hours at a most uninspiring airport. The information on the delay came rather late. Although I managed to reach my connecting flight, my luggage did not. (It was sent after, though, with the next machine and reached my late the same night in the hotel.)"
Pros: "They gave decent food and some decent movies and ok songs to listen too."
Cons: "Not enough good movies to watch. Perhaps put on some Spanish movies and music along with more variety Polish and Russian movies and music. I was stuck in middle of two old people that kept farting a lot."
Cons: "The flight was almost two hours delayed. If my connecting flight were closer, I would have missed it. Otherwise everything was good. The 787 Dreamliner was new and very comfortable."
Pros: "The Dreamliner is new and shiny, and the bulkhead seat I happened to get had a lot of leg room."
Cons: "The in-flight entertainment monitor was not working half the time, apparently because of some faulty wiring in the joint that connects the monitor to the seat. And guess what, when it does not work, the reading light and passenger assistance do not work either. Morale: only get bulkhead seats if you plan to sleep through most of the flight."
Cons: "Everything was good except for the temperature. The plane was too hot."
Pros: "Very nice new Dreamlianer , very clear , nice staff friendly and cooperative, food quality good, entertainment list very good , nice flight for very reasonable price , much better then LH"
Cons: "LOT was late on every flight. Did not miss any connections, but could not leave on-time if it was there only responsibility."
Cons: "The flight was delayed over 3 hours and there was no communication at all. Our questions were ignored."
Cons: "My family and I traveled to Poland several times using LOT Airline. They lost our luggage not once or twice, but three times. Each time, we were without our luggage for nearly a day and half. We are no longer using this airline. Also, their TV monitors/remotes lack accessibility as they do not offer closed captioning features for the deaf/hard-of-hearing. Another strike."
Pros: "Flight crew was good and on-time."
Cons: "Check-in at Budapest was horrible! Two girls working there were unprofessional, unhelpful, stood there talking and joking while my family waited. I had to sit separate from my wife and small children with special needs!!!! Fire these people!!!"
Cons: "Did not take it, was late and missed the flight"
Pros: "Amazing crew. Very professional and nice. Clean plane. Quality food. Great service."
Pros: "Price was cheapest for us, so we bought with LOT. Turns out that you get what you pay for."
Cons: "Flight was over an hour late. Boarding involved remaining in an extremely crowded bus for more than 30 minutes waiting, without apparent reason. No food or inflight entertainment"
Pros: "I liked the plane, smooth landing."
Cons: "They lost my daughter’s luggage!Not good since we will only be in Krakow for 4 days!"
Cons: "On Monday, May 21, payment was made for 2 suitcases in the amount of $47. At check in next day we were asked to pay and paid 40 Euro for 2 suitcases. We told them that we already paid, to no avail. We would like to have an explanation. According to LOT luggage policy we should not be paying for 1 suitcase per person at all.."
Pros: "Good seat that becomes a bed. A little short and narrow for me, but about 5000 orders of magnitude better than the seats in the economy torture chamber."
Pros: "fast crew service"
Pros: "It was on time"
Cons: "We were forced to pay for our checked bag and it felt like a scam. We even showed the staff the website where it said free 1st checked bag and they said we don't work for LOT we work for airport. Very scammy to me. Felt very unfair."
Pros: "Very narrow seats in Coach."
Cons: "Very uncomfortable."
Pros: "Getting off the plane"
Cons: "At the LOT checkin counter at KRK, they had one counter open for a full flight to Warsaw. They waited until 15 minutes before schedule takeoff to open up additional counters causing panic and stress for everyone on the flight. Several people missed their connections because of this. Meanwhile LOT had extra employees sitting in the travel assistance office next to the line doing absolutely nothing. It demonstrated very poor utilization of resources. I will absolutely avoid flying with them the next time I go to Krakow."
Pros: "Crew nice, polite"
Cons: "Fly time allways not on written agreed"
Pros: "I had my row to myself."
Cons: "No problems."
Pros: "They are compatible to the standard of other international airline. Very courteous and professional."
Cons: "Bathroom comote lid did not stay up when I lifted and constantly coming down so that it was a nuisance to use the bath room."
Cons: "I'm still on this roller coaster! Initial flight delayed 3 hrs. Missed connection in Warsaw. Got on another flight with its own connection Munich then Sofia and about to miss that connection too because this flight is also delayed for no reason. Lot app doesn't work. Customer service is horrificly slow and their phone number had me on hold for over 40 min after which dropped my call"
Pros: "Easy long travel very comfortable"
Pros: "No delays nor complications"
Pros: "Seats were comfortable and the food wasn't terrible"
Cons: "4 hours late with no explanation and terrible updates left us sitting at the gate the whole yimr"
Cons: "NYC to Warsaw, the flight was 4 hours late no voucher for food. some got it some not. i lost the flight from Warsaw to Bucharest they put me on flight from Warsaw to Vienna that flight was late as well i got to Vienna and i ran to get the flight to Bucharest. i was very tired"
Cons: "Flight was delayed by an hour - boarding was delayed 5 minutes at a time so you needed to stay by the gate."
Pros: "They had a overbooked flight I volunteer to give way my seat didn't ask for any money and return I lost my seat that I pay for it with no refund!"
Cons: "Lost my seat that I pay for it after volunteer to help!"
Cons: "When checking in we were told to stand in a long line to drop our bag after getting our boarding passes from a machine. After standing in line for 30 minutes the woman at the counter said we were in the wrong line and was extremely rude as if we were stupid for not being able to follow the Polish signage. We had simply stood in the line we were directed to. Counter clerks not very pleasant compared with other airlines!"
Pros: "Boarding was relatively quick"
Cons: "After the first hour when food/drinks were handed out, the cabin crew (Economy) seemed to disappear entirely to the back of the plane and spend the rest of the flight chatting with each other until the final meal just before landing. I don't expect champagne service in Economy but the flight attendants could have been more proactive in walking down the aisles occasionally rather than just when handing out meals. If you needed a drink the best option was to head to the back of the plane and pour it yourself. In fact, most of the passengers did precisely this!"
Pros: "Crew was excellent. Thank you Sohiwe"
Cons: "Way to small seating area"
Pros: "Crew was good."
Cons: "Flight was very late (about 90 minutes). Not good, especially after a long flight to Van from New Zealand."
Cons: "Air Canada needs to step up their game and get better in seat technology."
Cons: "Over 11/2 hour late with no explanation."
Cons: "Entertainment system kept kicking out & had to start over. Gave up"
Pros: "The extra leg room that you have to pay for."
Cons: "Insufficient padding in the “premium” seats. No decent meal selections. The wrap that I had was primarily a tasteless piece of flat bread."
Pros: "Boarding easy & fast"
Cons: "Plane lat, extremely hot, & only 1 explanation with no updates"
Pros: "I liked that they didn't make a fuss when boarding that I wasn't in the section but needed to board earlier due to a knee injury."
Cons: "That they didn't really stop long enough for me to ask for a snack. They asked the other side but as I was on the window seat, I couldn't seem to get their attention."
Cons: "Really doesn't fit into the "didn't like" category but my boarding pass said Zone 6, however there was no Zone 6 called nor signage for it. Even the person checking our boarding passes was surprised. Just a comment really!"
Pros: "Only thing good was the brevity of the flight."
Cons: "The aircraft was dirty and ridiculously cramped. Air Canada undermines its brand by flying planes like these."
Pros: "The service"
Cons: "Nothing so far, thanks."
Cons: "Very long delay not fair to passengers"
Pros: "We got home early by about a half hour and the flight was smooth and quick."
Cons: "Didn’t find the crew to be as friendly as I have had in the past. They wanted us to pay for headphones. Was travelling alone with an infant makes coordination etc hard. Didn’t offer help or anything."
Pros: "Food was great"
Pros: "Got there with minimal delays"
Cons: "Inattentive staff, broken tray table, seats not cleaned between flight ( covered in food crumbs), small seats"
Cons: "Aircraft was switched for maintenance. Incredibly late arrival"
Pros: "I watched incendies and lion and both were great films so I commend your film options. The crew were all pleasant and the flight itself was good."
Cons: "The chairs have no low back support. I rolled up my sweater and put it behind my low back because the chair is so poorly designed. It seems to encourage a slouched position. maybe you have it that was to encourage people to upgrade their tickets. I hope that's not the case as that would be cruel."
Cons: "The prop aircraft that Air Canada uses for the YYC-YEG route are old and cramped. They do nothing for the Air Canada brand."
Pros: "Video screen in seat back so I could watch movies"
Cons: "I forced to check my carry on bag despite the fact that there was room in overhead compartments. Consequently my bag was damaged when loaded onto plane, or when unloaded onto baggage carousel. Disorganized loading of passengers onto plane."
Cons: "Poor snack options"
Pros: "A few turbulents just before landing but great flight crew."
Cons: "I didn't like the fact that I paid 14$ for wifi and it kept kicking me off all the time. Also when we landed in Edmonton we circled their airport for half an hour then finally landed and we were stuck on the Tarmac for additional 45 min while we waited to get towed to our terminal. All in all terrible first time flying with air Canada and will never do it again. West jet flight I took to my destitnation was awesome"
Cons: "Constant gate changes. Getting a seat number assigned was tedious"
Pros: "I arrived safely with my children"
Cons: "No snacks"
Pros: "There was a hour delay but once on board the crew and flight was excellent."
Pros: "Decent movie selection on one of my flights"
Cons: "I had booked my Air Canada trip and had a single stop-over while I switched to a different plane. Both of these planes were Air Canada. I Even though I made it through Customs in the shortest time possible, and back through security, I still managed to narrowly make my second flight. They were final-calling my name and actually taking off earlier than expected. Had I been 2 more minutes late, my flight would probably have taken off. I didn't check any bags either, so had I checked one, I don't think I would have made my second flight."
Pros: "Got free internet for their troubles."
Cons: "They boarded us already a half hour late on our plane. Then after we were all boarded they decided to tell us that the pilots had not even landed from their previous flight yet. Once the pilots finally got on board the aircraft they still took another 40 minutes to do their routine checks. Almost two hours later we finally took off."
Cons: "I found the crew members more involved in there own personal conversations rather than the guests.... Trying to get there attention was virtually impossible...."
Pros: "The service was fantastic flying over night is never fun but the staff made the plane very comfortable"
Cons: "The plane was very cold"
Pros: "Food was actually pretty decent tasting and priced."
Cons: "One of the female flight attendants was quite mean and just had a poor attitude. Glares, muttering under her breath at passengers etc. Overhead storage is just a nightmare! Always filled to the brim. I've heard flight attendants bashing passengers about it openly. Maybe if you didn't charge $25 per bag per leg people wouldn't do this. Something reasonable like 5-10$ would help this problem HUGE."
Pros: "Crew was friendly and courteous."
Cons: "Flight delayed as usual (for Air Canada)"
Pros: "Good on flight entertainment. On this flight we had a good crew and good staff. However it has been mixed in the past with air canada"
Cons: "No food or snack. Only drinks or food for purchase."
Cons: "They should have checked the plane before boarding. When the plane was ready to take off they discovered an issue with the lavatory. we had to sit in the plane for more than an hour to get this fixed."
Cons: "Six hours stuck at an airport with no where to get decent food and ended up sleeping on the floor. There should not be a stop to flights at night time."
Pros: "Staff was courteous and friendly. Check-in was quick and painless, despite the mobile boarding pass not working properly."
Cons: "Did not ear food or use the in-flight entertainment. Seats are TINY! As a person with very broad shoulders, I found myself literally wedged into a corner as to not bump the person next to me. These planes should not be 3 seater when they are designed for two."
Pros: "On time/boarding by zone prevents unnecessary gathering at the boarding area."
Cons: "Air Canada Boarding agent was rude when I inquired about taking an earlier flight. Her reply was, "The boarding for this earlier flight has now closed- even if I were able to get you on, you would be paying a change fee". I'm tired of the attitude of many of the Air Canada boarding agents."
Pros: "Staff was at least friendly"
Cons: "For a 5+ hour flight only beverages were offered - anything else (such as a snack or small meal) had to be purchased. Very cheap service IMO. The selection of entertainment (movies/tv shows) was exceptionally limited and out of date. Their way of boarding the plane (via zone) is very backwards as families with children weren't asked to board until half way through the plane loading (unless those families had already paid for the more expensive zone upgrades). Most airlines let them load first to give them extra time. My checked bag was 1.2kg over the limit so I had to open the bag and switch 1.2kg of clothing into my carry on in front of the rest of those checking in. What an embarrassment and such foolery. All in all Westjet does a better job for trips across Canada. Will not be trying Air Canada again."
Pros: "Seat was broken, you can not recline seat. Flight was full, I was told so you have to sit on same seat. Secondly, there was one kid who keep crying yelling like hell, big time headache. It was about 6 early morning flight came at airport by 3:00am thought will sleep on air. On boarding, only drinks was offered, not even cookies or snacks there."
Cons: "Broken Seat No cookies or nuts, only drinks For kids or infants- airline should give them last seats or offers Air buds."
Cons: "No cookies or pretzels."
Pros: "Crew members were very helpful and friendly."
Cons: "We were delayed another hour on the tarmac for refuelling. Seems like they should have delayed boarding."
Cons: "Air Canada has the worst customer service. Hate flying with them"
Cons: "They lost my bag which was full of important clothing I needed for interviews this week."
Pros: "Liked the smile in the faces of the crew as they served the snacks"
Cons: "The flight was delayed for more than an hour"
Cons: "It wascancelled and rebooked for next day. Then the person whi gave me the ticket told me no hotel booked other one told me just take a blanket and sleep in the airport!!!!!! Is that a joke!!!!"
Pros: "Linda the Air Canada check in Agent at the Priority desk in Calgary was the best Check in Agent I have ever dealt with in over 20 years of business travel. I was with my family and she even made a special effort with my two Granddaughters that they are still talking about today. She is the reason Air Canada still has ALL of my business every year"
Cons: "Air Canada as well as WestJet charge exuberant amounts for local flights. They offer services and leg room of a budget airline while charging prices at the top range of a regular airline. Lack of proper competition in Canada allows Air Canada and WestJet to charge whatever they want since there are no other real options"