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Pros: "Nothing!"

Cons: "Over 2 hours late, and this flight has been late 6 of the last 7 days"

Pros: "The flight was quick and minimal turbulence. Crew was friendly"

Pros: "There wasn’t anything to highlight as good. On this trip except LHR was organized and clean. The boarding was a free for all after the elderly and young had been boarded footstep as they should."
Cons: "The ground staff were rude and officious"

Pros: "Lufthansa is always reliable. Flight was fine. The staff were kind and efficient in their jobs."
Cons: "There is no inflight entertainment on these flight but I brought my own."

Cons: "I missed my connecting flight because my flight was late. I had to get to my destination for a wedding."

Pros: "Plane was super nice and new and crew was great!"

Pros: "The Munich airport presented a startling contrast to heathrow! Both the flight from London and from Munich were very nice. I was so tired that I am sure I missed a lot."

Pros: "Cabin crew was very helpful and polite"
Cons: "I’m not sure how I feel about the embarking and disembarking in the “presidential” style. (the use of the stairs outside of the planes, and the shuttle rides)."

Pros: "Excelent service"
Cons: "I liked all"

Pros: "Not much compared to Lufthansa from AID to Munich."
Cons: "Old plane, old movies, service was mediocre"

Pros: "The crew's efficiency and friendliness"
Cons: "Having to fly to Germany to come to San Diego"

Cons: "Online check-in did not work. When I checked in at the airport, I received only a middle seat."

Pros: "Once again, the in-flight crew was excellent. The flight was good, but no entertainment is provided."
Cons: "Another late take off, probably because the incoming connections were late. So it was good that the airline delayed the connecting flights. However, this leg of the trip was so late that I barely made it to third leg of the trip. A huge problem is that each of these international airports require that you go through the security check again. For that reason, connecting legs of trips through these airports should not be scheduled so close together. Heathrow is the worst, with security staff that, at best, don’t care that you have a close connection to make and just ignore your pleas to speed up the process, and at worst, are just plain rude."

Pros: "Only an hour and a half but perfect service and even a nice meal. Because of the delay there were a lot of questions to the crew but they managed to keep travelers calm and happy."
Cons: "Flight was delayed but that had nothing to with the crew and the service."

Pros: "Comfortable seats, good legroom."
Cons: "Slight delay."

Pros: "Made up most of the time. Latrobe leaving due to queue."
Cons: "That I did not know in advance there was a snack. Would have odered vegan as it was had nothing."

Cons: "They cancelled my flight"

Pros: "Nothing"
Cons: "No body helped me. My first flight got delayed and missed my connecting flight. People were rude and showed that they didn’t care. I had to wait 4 hours for the next flight. I received little compensation"

Pros: "The counter staff in Heathrow was great"

Cons: "The flight"

Pros: "On time and good service"

Pros: "After the delay I was given a spot on the direct flight so I didn't have to deal with the complications of the connecting flight. The staff was nice and helpful."

Pros: "Fast and efficient boarding"
Cons: "N/a"

Pros: "I upgraded to the premium food package for a small price. It was delicious and filling."
Cons: "The quality of the sound from the earphones was not very good so that made the movies less enjoyable."

Pros: "Food is worse"
Cons: "Too crowded"

Pros: "Easy check-in and helpful staff. I would absolutely fly with Lufthansa again"

Pros: "It was good the checking desk person was polite and done her best to put get me on to British Airways flight to get to my destination on the same day."
Cons: "But we waited tilll 12.30pm still flight took off at 14.00 and arrive in Dubai at 23.50pm instead of 22.30pm person went home who suppose to pick me up. I got to the place I was staying at 01.39am which was very uncomfortable. I will never fly again with Lufthansa Airline it use to like British Airways but definitely they have lost the customer touch."

Cons: "The plane lands a considerable distance from the airport, you walk across the tarmac in the rain to a bus, and then the bus ride is almost 15 minutes. I expect Lufthansa to have a better berth at Frankfurt."

Cons: "Flight was 30 min delayed . When we landed, the jetway was someone mispositioned and it took even longer to get us off the plane - nearly 1 hour late. Missed my dinner appointment as a result and generally bad start to my trip to Munich . Very disappointed ."

Cons: "Flight was delayed want to take off. Luggage did not transfer. Four days before luggage will get to us."

Pros: "Nothing"
Cons: "Nothing"

Pros: "Crew, food, service location of my seat."
Cons: "The entertainment was lacking. I fly a lot so more variety would have been nice in the movie selections."

Pros: "Nie odbyl size powodu opuznienia samolotu z Chicago do Londynu"

Pros: "Clean, polite, new, MUC is a sparkling modern airport. Crew looked snazzy and there were plenty of downstairs bathrooms. On flight movies are great as were audio books on board,"

Pros: "Food was great, as was entertainment interface on tv."

Pros: "The flight itself was fine."
Cons: "Getting to LHR early for. 6:30 am flight was no use since they don't have any departing flights between 11pm and 6 am. So we were stuck in the lobby for hours until ticket agents arrived at 4 am. There was one open coffee shop however. Then we waited for security to arrive at about 4:30 am to get through and it was quite a slow shake down. One through there were no restaurants open until 5-5:30 am. The flight itself was fine. Facilities at Frankfurt were minimal with toilets offering only one stall each. While standing in the long queue a lady and her young daughter were rudely ushered out by the male custodian for cleaning, and then it could not be used for another 10-15 minutes."

Pros: "Was informed that boarding would be delayed but began within minutes. Arriva time was spot on"

Pros: "Horrible customer service through the strike. Rebooking took four hours."

Cons: "Most cramped seat I've ever sat in. Couldn't even sit because my knees hit the seat in front, before my but was in the chair."

Pros: "Even on such a short flight I got a sandwich. It was a salmon sandwich which I never had on any other flights. They usually serve cheese or ham or chicken in the Middle East. It was nice to have something different and nutritious."

Pros: "Priority boarding with small kids"
Cons: "In London I was required to ask fro this priority boarding with kids if not asked I would be queuing with small kids for 15 minutes.. (whilst In Frankfurt we have been invited to be boarded as first ones without asking for it.)"

Pros: "The price for a direct flight was reasonable"
Cons: "Wifi wasn't working and movie selection poor. No individual screens especially for a 10 hr flight. Staff were not that friendly either. Old plane and small seats. I would rather pay more for a more comfortable flight."

Pros: "Friendly staff"
Cons: "In seat entertainment, better food."

Pros: "Staff was friendly. They fixed my flight from Frankfurt to Denver and got me an aisle seat."
Cons: "Leaving late from BOTH legs on the way to England. :-( Being told in email that I was going to have an aisle seat on the flight from Frankfurt to Denver, but then on the day I was told I wouldn't."

Pros: "Heathrow had a lot to offer between flights. Our gate was in the middle of everything."
Cons: "We were late boarding, which left very little time to connect with my next flight in Frankfurt."

Pros: "On time, nice and professional personnel, kids-friendly, tasty & free food & drinks. Great airlines every time!"

Pros: "I loved how friendly the airline attendants were."
Cons: "I didn't like how in the Munich airport I couldn't find a place to plug my phone in. they should make those more accessible"

Cons: "I was nauseous during the plane ride walked to back of plane and was told I wasn't allowed to be back there. When that is where the bathrooms were. I asked for an extra pillow when there were 10 free seats the crew never honored my request. Not once did they ask if I was ok. The food was inedible. And I was completely uncomfortable the entire flight."

Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."

Pros: "Confort and kindness"
Cons: "It was too cold"

Pros: "Loved the smooth ride."
Cons: "Bathroom was pretty nasty"

Cons: "Crew members in Amsterdam were very rude and disrespectful"

Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"

Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Pros: "Slow service."
Cons: "Better communication!"

Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Cons: "Head support for 6 feet plus people on seats would be good"

Pros: "General flight journey"

Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."

Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"

Pros: "The crew"
Cons: "Seat comfort"

Pros: "The crew were really helpful with people who had tight connections because of the delayed flight"
Cons: "I wish they had WiFi"

Pros: "yes"
Cons: "not really"

Pros: "Lovely crew, very helpful"
Cons: "N/A"

Pros: "Good"
Cons: "Nothing"

Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Pros: "Very friendly and helpful crew."

Cons: "Still waiting to board after missing this connection had to be booked on another airline"

Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."

Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."

Pros: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Cons: "That it didn’t happen."

Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."

Pros: "Arrived Early!"
Cons: "Left Late :-)"

Pros: "Nice flight, nice crew, and a nice experience."

Pros: "Good Experience"
Cons: "Nothing much"

Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."

Pros: "The flight crew was nice. Plane departed/arrived on time."
Cons: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""

Pros: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Cons: "Nothing"

Pros: "Comfortable seats. Warm plane with happy staff."
Cons: "Maybe a second sandwich option for food, not everyone likes cheese."

Pros: "Cabin Crew was awesome."
Cons: "Entertainment System was not working and no Non-veg food option in flight."

Cons: "old plane, tight and uncomfortable"

Pros: "On time."
Cons: "No negative"

Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."

Pros: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Cons: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."

Pros: "Loads of leg room"
Cons: "Loved everything"

Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"

Pros: "It was a short flight so it was O.K."
Cons: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."

Cons: "I missed my flight because of MU"

Pros: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Cons: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"

Pros: "Much more civilised for the same cost (or less) as the budget carriers. Proper food and drinks included as is the norm with international flights even though it's a very short haul."
Cons: "The stinky guy behind me, but that's not the airline's fault."

Pros: "Overall, good flight"

Pros: "--"
Cons: "One and a half hour delay on a 50 minute flight. Flight was operated by Cityjet on behalf of KLM. Never have I seen such bad customer service: from rude people at the bagage drop off to incompetent hostesses at the boarding gate."

Cons: "Terrible moslem food, too much lentil with tasteless chicken"

Pros: "There's almost no padding to them and they're very narrow. I know it's nothing new but I'll keep complaining until something changes, if ever."
Cons: "The crew was wonderful, the food was extremely good for economy cabin standards."

Pros: "Not time departure and cabin crew were effective and efficient."
Cons: "Nothing really"

Pros: "The staff (ground staff and cabin) were friendly and helpful. Great to see them trying to help and going the extra mile for passengers."
Cons: "The boarding process. It is a crowded space at the gate, and the boarding ends up with long lines getting confused and in the way."

Cons: "My Kosher meal never made it on-board. The cabin (and the airport) were way too cold"

Cons: "While dropping off my luggage, the staff confirmed that the booking made and paid for was indeed a emergency exit seat. Once on board the seat did was not an Emergency exit row."

Pros: "Boarding process and customer service"
Cons: "Food could have been better and seating comfort"

Pros: "Exept food everything was awesome"
Cons: "Food"

Pros: "The crew were very good. In any case, I shall fly with AC again."
Cons: "Lining up to check in with bags. The customers were "sorted" but I finished up on a very long line with only one person serving; after 30 minutes, that person just wandered off, presumably for a break. We, on the queue waited for 15 minutes for a new person to return. When it was my turn to check in the process took no more tan 30 seconds whilst for others it had taken 10 minutes and more. Dreadful experience. The choice of entertaining films was limited on my flight; normally AC has a wide choice."

Pros: "I sat next to quiet and pleasant travelers. Flight left and arrived smoothly"
Cons: "Boarding was one long queue.... My row was skipped in the meal service when they had to restock and restarted in the wrong row. Attendants never responded to call light. I had to verbally call out as attendants passed by. On the third attempt one actually stopped and brought the meals. No apology given."

Cons: "service desk unable to reroute me on a different flight even though there are seats"

Pros: "Helpful and considerate staff when my friend was sick"
Cons: "The delays to leaving the airplane port."

Cons: "Toronto international airport was very crowded. too many people , not enough facilities. You have to line up to do anything, even buy a bottle water."

Pros: "Flew to and from LHR with Air Canada after flying Air Transat for years. Both flights were professionally managed with the crew in constant availability. Not over the top cheerful, but ready to attend to requests calmly and with attention.beverages etc. were readily available."
Cons: "Low-quality food and small portions for a 9 hr flight."

Cons: "I had to eat a big pizza from outside.. nonsense food and only water being served 24/7 as if I am from a desert..bullshit."

Pros: "Nice and safe flight with little turbulence"
Cons: "Not enough room! And stuck between two fidgety guys. One drank six little bottles of whiskey."

Cons: "They could have done the boarding different. There was a bit confusion about when to board."

Pros: "Very professional but also pleasant. Clean, good food."

Pros: "I really liked how the crew on our leg to Heathrow made sure we were comfortable and asked often if we wanted more drinks (water, etc). We had a delay in landing due to weather but we were able to make our connection because they called ahead to customs and we were able to go to the front of the line. That's service!"
Cons: "Bathrooms got kinda dirty about halfway through the long flight from Toronto to Heathrow."

Cons: "flight was cancelled and I was offered a flight through Montreal with Long connections so I cancelled and flew the next day again through Montreal but with better connections"

Cons: "Seats are always too close to the ones in front , crushing knees."

Cons: "Entertainment system is outdated and not functional"

Cons: "Very bumpy ride"

Pros: "good overall...so MUCH BETTER THAN Air Canada rouge service we took from Ottawa to Venice. Rouge service is very poor!!"

Pros: "The boarding process was confusing. The flight attendant did not bring me my food when she was serving the same row. The pastry snack was not good at all."
Cons: "International connection was delayed and we had to skip lines and run from gate to gate. There should be unboarding priority to people with connections."

Pros: "The pilot and the crew are very proffesional."

Pros: "Crew and flight were okay."
Cons: "Reception and sound quality was poor."

Pros: "On time, a huge variety of new movies, the meal was very good."

Pros: "Easy boarding process and the entertainment selections were good."
Cons: "The flight crew were not attentive and rude at times. The one guy even rolled his eyes a few times. He would ask what you wanted to eat or drink and before you could answer he was walking past you to the next row. I had to call him back several times just to get a soda or water."

Pros: "On time flight best customer service"

Pros: "Leg room was better than most airlines as was the food and entertainment choices."

Pros: "The crew"
Cons: "The flight was changed too often."

Pros: "For a long-distance air trip in economy class, it was a generally satisfactory experience."
Cons: "The flight attendants were less than pleasant."

Pros: "The customer service folks at Air Canada. They worked very hard to get us on the second flight. Running through the airport with us, pleading with TSA to move along, trying to talk sense to some guy who eventually allowed people to get off a flight, but wouldn't let us on. I guess its easy to make those decisions when he makes the call from some office via a phone and doesn't have to face customers. All other Air Canada employees we worked with were exceptional!!! Kudos to them."
Cons: "Our flight was delayed 3 hrs from London. Once in Montreal the systems that Air Canada uses to correct the situation are horrible. There was no way we would be able to catch our rescheduled flight in the time it takes to deboard, go through customs, get bags, recheck bags, go through security. We didn't. We missed the next flight too despite the heroic efforts by the staff (excpetion - TSA security. They moved very very slow to the point that they seemed passive aggressive to our situation). This is the second time it has happened. I probably won't fly Air Canada again, if possible."

Pros: "Relatively comfy economy class seats, great in-flight entertainment, decent food and plenty of beverages served by kind and professional attendants."
Cons: "Only negative was a significant delay."

Pros: "Love the new 787, don't know how I can fly in another airplane again now."

Cons: "Lost bag. Took two days to return. Very bad customer service while trying to recover."

Pros: "Clean environment and temperature was pretty constant and comfortable. Staff helpful. The entertainment equipment worked well. This was not the case for for a number of passengers on another carrier's long flight within the past 9 months."
Cons: "There was a nice balance of food, beverages and snacks. However, the food quality was not the same as my previous flight. One meal included mashed potatoes and potato salad and I feel a green salad would have been a better balance. Taste was lacking a bit. Movie choices felt limited. This was "the" trip with the noisy, screaming 2yo sitting directly in front of me. I feel for the child and parents and feel some of the issue was the parent. Crew seemed to mostly ignore the situation. I'm a grandma so usually patient but others around me we clearly annoyed."

Pros: "Crew was great.. offering my daughter snack choices when she did not like the initial offering."
Cons: "There was a 1.5 hour delay related to passenger issue that we never did hear the real details on what was going on. Understand security comes first."

Pros: "The bilingual announcements. The movie selections."
Cons: "Most of the staff were rude and made me feel like an inconvenience any time I needed something. Due to delays leaving Heathrow and arriving in Ontario, my 2 1/2 hour layover was reduced to 30 minutes. And because I was transfering to a flight to the US, I had to sprint through 6 security checkpoints. I made it to my flight, but my bag did not. My bag was not delivered to me until 1 am the following day."

Pros: "Entertainment system was nice and I had a good seat on the aisle with no one in the middle, which was lucky."
Cons: "Getting checked in London was a pain. Air Canada had changed my original flight over (a change I wasn't happy with) and then when I got to LHR had marked my record for a change fee! Left hand doesn't know what the right hand is doing. Crew was generally inattentive, absent, and hardly friendly. At one point I was instructed how to load my (tiny) food tray properly after the meal. I am sorry but you are working for the airline and I am paying for service, which I didn't get."

Cons: "I was NEVER TOLD I would need a transit visa to fly through Canada. I was denied boarding in Entebbe by British Air and had to rebook and pay for another flight on a different airline that didn't fly through Canada. Who has another $1,700 in their pocket to cover such expense? A terrible financial hardship. I will NEVER use Kayak again to book travel."

Pros: "Oversold didn't have seats but we were able to get on. They decided to use a smaller plan a large number of people could not leave. We were luckyOversold didn't have seats but we were able to get on. They decided to use a smaller plan a large number of people could not leave. We were luckyOversold didn't have seats but we were able to get on. They decided to use a smaller plan a large number of people could not leave. We were lucky"
Cons: "vwry stressful ending a vacation not knowing if you will get home until the last minute"

Pros: "Boarding went smoothly. The entertainment (monitors in the seat-backs) was excellent. The crew was friendly and helpful. The food was much better than I expected on a flight."
Cons: "I flew economy, so I didn't expect luxury, but that's a very tight fit for an 8-hour flight. I understand that industry standards have gone in this direction and that it's necessary to remain competitive, but at some point the industry needs to take into account the actual size of passengers. What are the seats now, about 16" wide? With so little leg room that I couldn't cross my legs if the seat in front of me was reclined. I'm a slim woman, about 130 lbs., and I was very (very) uncomfortable. I can hardly imagine the discomfort for the poor woman next to me (a plump post-middle-aged lady). I would definitely fly Air Canada again, as the staff was great and the overall experience was good. But I'm looking forward to the end of this trend of reducing space per passenger."

Cons: "I didn't like the fact that my flight from the United Kingdom came in late and that resulted to missing my flight to Indianaplis and ruined my entire plan for the day."

Pros: "Flight attendants were very accommodating despite the full flight. It was comfortable and we received updates from the pilot and flight crew throughout the trip. Love Air Canada!"

Cons: "Air Canada was poor in staying on schedule which caused me to miss my connection. They did not have anyone in the airport to to guide me to where I needed to go to reschedule. It took 2 hours to claim my checked luggage before I could go to the hotel. Then when I called that night to reschedule my flight I was informed that I was already scheduled for the next day. It would have been nice to leave the airport with my boarding pass. Then in the morning had to stand in line for an hour before I could get a boarding pass for a flight that was again delayed. Luckily it was the last leg of my return trip."

Cons: "I GOT TO THE COUNTER 50 MINUTES BEFORE BOARDING AND WAS TOLD IT WAS CLOSED. I HAD TO SPEND ANOTHER $800 TO GET BACK TO THE US. I WILL --NEVER-- BOOK A FLIGHT WITH AIR CANADA, AND I HAVE ALREADY ADDRESSED ON SEVERAL SOCIAL MEDIA SITES HOW YOU TREAT YOUR CUSTOMERS. i'M NOT FINISHED WITH THAT EITHER. ANY RATING SYSTEM I CAN FIND I WILL LET THEM KNOW WHAT HAPPENED TO ME. THE TWO WOMEN AT THE COUNTER AT HEATHROW WERE SNOTTY AND UNPROFESSIONAL. THERE WAS ABSOLUTELY NO REASON I WAS DENIED BOARDING. I HAD NO CHECKED LUGGAGE. I WILL ALSO NEVER USE KAYAK AGAIN, EITHER. THANKS FOR NOTHING."

Pros: "Individual employees at the gate seemed like good people who got stuck in a bad situation."
Cons: "The check-in process was needlessly difficult. We had to check in less than 12 hours before our flight because the website would not allow access. We could not choose our own seats until very late in the process. Our family was split up (we encountered 8 other families also split up, including single parents with young children). When most of us fixed this problem ourselves on the plane, we got lectured by flight attendants about the "wisdom" of checking in early. Boarding was very delayed because of overbooking and confusion; some people did not make it aboard even though they had been guaranteed a seat. Crew was apathetic, at best. The food was deplorable."

Pros: "Gate assignment was only 44 minutes before take off and with the size of LHR got there after boarding had started. Confusion as right beside it was an AC direct flight to Toronto also boarding so lines were mixing. A hot meal provided which was good except for a stale roll and awful "salad". A hot wrap provided later in flight that was awful, should have used pizza pockets. Good crew and good flight. Always carry active noise cancelling ear buds or headphones."

Pros: "courteous crew; partially empty flight so lots of space to move and lay out Food and entertainment good Air Canada is always a great airline to fly"
Cons: "Nothing"

Pros: "Lucky as this was not a full flight so I had the seat next to me empty and lots of legroom with a bulkhead seat. The attendants were very nice and the onboard entertainment had a good selection."
Cons: "The food is just not good. Air canada needs to get a new provider."

Pros: "The plane appeared to be new. The TV screen was large and easy to navigate and the selection of movies very good. The crew was friendly and accomodating"
Cons: "The seats were very narrow and close together. It felt very crowded and I was glad I am only 5'1" -- I pity people who are of normal height. Also I was disappointed that a smaller plane was substituted for the original one that I booked, which necessitated a seat change [although I was still given the requested aisle seat]. The plane was totally full which made for a claustrophic flight. The food offered was mediocre, but I have come to expect that in economy."

Pros: "their ticket agents were exceptionally helpful in fixing Emirate airs problems"

Pros: "The crew and team did so wonderfully given a pretty bad situation. We had a passenger who had to be removed from the plane ... after that we tried leaving again, but due to a potential security risk went back to the gate a second time for a security sweep of the plane. This unfortunately caused us to be on the tarmac for two hours, but the crew did a wonderful job of keeping us informed, offering water, calming nerves, etc. Beautiful comfortable airplane as well."
Cons: "I have dietary restrictions and didn't feel there were many options. I wasn't aware that I could make special requests, so I will take advantage of that in the future. I did ask one flight attendant if the salad option was gluten free, and she said "I'm not sure," but also didn't offer to look into it further, meaning I didn't have food for my transatlantic flight. Luckily I took a few small snacks, but that was a little bit of a bummer all the same."

Pros: "The choice of movies, they were very current with a large selection"
Cons: "I thought the crew could have been a little more personable"