Flight crew was not always respectful when addressing travelers. I understand having a bad day, but the individualized sass and snarky attitude was unprofessional.
Pros: "Crew was super friendly and cool!"
Pros: "Liked the attitude of staff and comfort of 50% capacity."
Cons: "There were costumers taking off mask and walking through plane."
Cons: "We read in the Delta onboard magazine about Delta’s commitment to women. Yet Delta coverups a rape by one male employee against a recent immigrant in a Delta vehicle. What say you?"
Cons: "Every time I fly from Brazil to USA and back I always can carry to luggage of 23kg in American Airlines but this company only allows 1 luggage and they charge me 90 dollars for the second one that’s bad"
Cons: "Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible"
Pros: "Delayed, packed, bought a sandwich! Good sandwiches!"
Cons: "Packed and delayed"
Pros: "The crew was great."
Cons: "More food."
Pros: "I love ice cream and chocolate"
Cons: "Healthy vegetarian meal choice"
Pros: "Amazing crew and seating. Worth the upgrade to premium."
Cons: "Nothing my timing was a bit off it all worked out well"
Cons: "They might have had a pilot so the flight didn’t take off 6 hours late. Missed all my connections. Trying it again today."
Pros: "Again, crew was very friendly. It's nice to be welcomed aboard. The male flight attendant found me a blanket after I requested it. Also I appreciate the free entertainment options on the WiFi."
Cons: "Ambient low lighting was pretty much non-existent in that old MD88."
Pros: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Pros: "The crew very nice and helpful"
Pros: "No surprises. On time. Courteous. I suppose the most amazing thing is their app. It tells you when your bags get on! Also I forgot that I had a knife in my pocket. I ran back to the desk and she went back, found my bag, put the knife in there. Wow. What service. Also I notice that Atlanta is a lot nicer than it use to be. Attendants are more friendly and loading is more organized. Way to go Delta."
Pros: "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
Cons: "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."
Pros: "Free Tillamook snacks that were filling, upgraded snacks"
Cons: "Most of the crew. They were literally no smiles except one nice lady. Just blank stares and quick handing off, not expecting a smile, but most of the crew was cold for idk what reason (except one nice lady)"
Pros: "It’s become a mediocre airline."
Cons: "I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money"
Pros: "love that Delta is now giving out Kind bars. Thanks!"
Pros: "Short flight! Crew nice enough!"
Cons: "Boarding seemed slightly delayed"
Pros: "I loved flying delta comfort. I’m going to do it more often."
Pros: "The crew was very professional, hejpful and had good attitude towards the passengers. This made the flight easy and enjoyable."
Pros: "Nice plane. Efficient crew"
Cons: "Not their fault but they were delayed 4 hours. At least they texted updates fairly frequently but I can’t give a 5-Star review because of the huge delay"
Pros: "Delta planes are typically nice and clean"
Cons: "Flight was delayed multiple times."
Pros: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Cons: "The delay from the plane problem."
Pros: "The exit row seat on this leg out of PHL to SLC did recline! No need for Delta Comfort+ unless you want to get off of the plane ... faster."
Cons: "For some reason, the pilot couldn't figure out how to adjust the cabin temperature for the first hour or so. This made the flight (and I was sitting in an exit row seat, right by the door which is usually cooler) uncomfortably hot and muggy. Food? No food. Thank goodness for Delta Lounge (even if it was the one in PHL). Just snacks make this a poor option for many. I don't know what is up, but the USB charger on the two monitors didn't work and neither did the outlet between the seats. And I have two different sets of cables "just in case" and they're the 3-in-1 so I can try to charge multiple devices (Apple, Android and Samsung) but nothing worked."
Pros: "Got to destination safely and on time"
Cons: "Rude flight attendant, tight seats"
Pros: "The staff at the gate were efficient and very friendly, as were the onboard staff."
Pros: "First class service and seats"
Cons: "Lost my bag... very frustrated. Nobody at the baggage claim would give us an answer, they said there might be more bags coming... Then they ran away. We finally wind up at the last bag office and they began the process... We still are waiting for our bag, 14 hours after reporting it missing."
Pros: "Quick boarding"
Cons: "Had to sit directly next to the engine and it was very loud."
Cons: "Haven't left yet!!!"
Cons: "4+ total hour delay"
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Pros: "Kenyatta Cheatham, our flight attendant was absolutely delightful! She made my flight enjoyable with her beautiful smile. She clearly loves her job!"
Pros: "The professionalism of Delta employees, timeliness of flt."
Pros: "Smooth and on time boarding,early arrival, comfortable flight."
Pros: "boarding process was good food was okay not great not bad entertainment was good flight attendants and service excellent"
Cons: "food could have been better but arriving to destination safely is most important"
Pros: "I had an open seat next to me."
Cons: "Bumpy flight"
Pros: "Crew and landing were fantastic"
Pros: "Helpful, and kind"
Cons: "The seats are very small even for a petite person."
Pros: "Fast and efficient boarding again! Most impressed!"
Cons: "Flight was delayed for an hour. That left around less than 30 minutes to on-board. More than 20 people missed their connecting flight too. The staff was way too confused. After asking what are the options no one knows how to reschedule and all kept saying that can only happen once you land to calgary."
Pros: "The gate attendants were extremely helpful in boarding this flight despite delays at the destination. They accommodated everyone and did their best to deliver efficiency."
Cons: "There were select in-flight crewembera that not only spoke rudely to passengers but also openly discriminated against passengers on board. They openly stated "It's always easier up front, isn't it?" They were openly rude and impatient with a group of passengers who clearly needed their interpretor and refused to provide any guidance when they group was nervous about missing their connection due to the delayed flight (they did actually miss their connection and were left to "look at the boards outside.") I personally experienced direct rudeness that was simply beyond what should be considered acceptable. A gentleman attendant was pouring ice into his bucket and due to a leak in the bag, she was pouring water all over my entire jacket sitting on my lap. Stunned by this, I loudly asked him to please stop and proceeded to ask for napkins. His response was "it's just water, it's not a big deal." I responded to say, "it's actually on my enitre jacket and I need to check that it didn't hit my laptop in my bag" and the response was "it's just water...you don't need to yell at me." I genuinely was frustrted but by no means was yelling. I was handed napkins and when he finally saw just how much water he had poured onto my jacket (the entire half of the jacket was soaked)...the response from the attendant was "Oh, now that I see how much it is...I actually am sorry." Implying..he previously actually wasn't sorry at all. I say with FULL certainty that had I been sitting "up front" or in first class...the apology would have been immediate and freely offered and would not have come with a degree measurement of damages. I am a loyal Delta flyer and more and more so I'm finding it hard to stay loyal to an airline with staff that continues to disappoint and concurrently creates such difficulties throughout the booking process."
Pros: "Good for an economy flight"
Cons: "Too long"
Pros: "Very nice entertainment and staff"
Pros: "Got grounded for five hours stuck on the plane."
Pros: "Take off and landing was incredibly done. Almost unnoticeable that didn't make me nervous at all."
Connection to Toronto was terrible. Needed an escort to the connecting flight. Baggage-never made it to connecting flight. We barely made the connection to Toronto. Never going WestJet again:(
Coffee left a lot to be desired
Pros: "Crew were helpful"
Cons: "Everything was great"
Cons: "Hello, I just needed to voice my dissatisfaction with this fight. I’m not sure if every Westjet flight I was lucky and had amazing crew members or if the staff on this flight was having a bad flight. Our flight was delayed by 75min. The flight crew did not attend to any requests from the customers for the 75min we were on the tarmac. I asked for headphones and the crew member look agitated I asked made a remark about how nobody buys them so she didn’t know how much they are. She said she would come back with the price, and did not. I had to wait for the beverage cart and then order them again. Then I asked for an additional can of ginger ale. The gentleman said he’ll need to come back (as he was cleaning the garbage). He never came back. I had to hit the assistance button again and got the original woman. Once again agitated and when I asked she said to wait for the beverage cart again. After another 10-15min they started the beverage service again. On previous flights there were delays, shorter like 30min westjet crew members gave free headphones. And those are the kind of experiences I’ve come to expect from westjet. Not the free aspect but flight crew that care about the customers. The entire crew on this flight was agitated and annoyed from boarding and it definitely showed. Small things like even a smile or even sorry everyone, would’ve gone a long way. But when the crew doesn’t care the flight gets 10x longer, and when the flight is already delayed by 25% of the flight duration it comes to a point where you’re counting down the seconds to get out. The delay was unfortunate and out of the control of the company and crew but that doesn’t mean the crew couldn’t still make it into a memorable experience for the guests."
Cons: "Better, healthier food choices would be nice."
Pros: "Quiet flight. Great landing. Excellent staff on board"
Pros: "Seats were comfortable Nice to have direct flight"
Cons: "No interaction from the cockpit about areas we were flying through. No duty free. Felt like a local flight and not a transatlantic flight....crew did not come around often enough to provide water, etc"
Cons: "i would love to seat beside passenger who doesn’t snore bery loud."
Pros: "So much leg room!"
Cons: "The entertainment option doesn’t work on laptops"
Cons: "Communication from you all. I missed my flight because of the terrible instructions and communication"
Pros: "The two flights were fine, nice WestJet staff on the ground and in the air. But it will be very inconvenient if I don’t get my clothes, toiletries, and other things I need for my trip."
Cons: "As I said, my suitcase (that I checked through yeti Paris) is missing...."
Pros: "Newest 787 plane in the fleet. Really comfortable seats and terrific in-flight entertainment"
Pros: "Amazing crew. Brand new plane."
Pros: "The Crew, had a sense of humor, the crew had the cart out a lot so there was lots of times to have a drink. A lot more then other times"
Cons: "The boarding could of been organized and we never leave on time"
Cons: "Seats too narrow."
Pros: "Easy and quick boarding, on-time flight, friendly cabin crew"
Pros: "On time, free coffee, free pretzels"
Cons: "Going home."
Pros: "Crew was very friendly and entertaining"
Cons: "No meals"
Pros: "Left and arrived on time, friendly Westjet crew as always."
Cons: "Tiny TV screens, no real food, seat cushion was so compacted it was uncomfortable."
Pros: "WS Care Center staff Minmico (think it was her name) arranged the 4:15 flight instead of the 6 pm flight but only because I requested her to check that flight when I returned to the CC to find out if it was possible to get on an earlier flight. I should have been advised when I first arrived at the CC from my delayed flight from Toronto that I could check back at the CC to see if there was a cancellation. Minmico allowed me to use her phone a couple of times to call my husband to advise him of the changes in my flight, which was very helpful. She tried hard just prior to the flight departure to have my bag delivered to the 4:15 flight but was unsuccessful. She gave me food vouchers, which I liked. I also thought the WS CC staff in Abbotsford was very helpful explaining the process for making a baggage claim when my bag didn't arrive due to my last minute flight change - the $100 voucher was appreciated when I picked up my bag the next day."
Cons: "Had to sit in the plane for almost 2 hours because the computer was being fixed on the plane. Crew did not communicate in a timely manner about when we would be flying.The plane should not have been in operation if the computer didn't work and passengers should not have had to wait on the plane for two hours while it was fixed. I missed my WS connecting flight to Abbotsford from Calgary and was only rescheduled on a plane departing 6 hours later! No one at WesJet Care suggested there may be a cancellation on an earlier flight - I had to arrange it by returning to the WS Care Center. I just barely made it onto an earlier 4:15 pm flight but without my bag which was put onto the later 6 pm flight. I chose to return the next day to pick up my bag."
Pros: "Westjet is great but charging for checked bags makes customers stuff more and carry more onto the plane. Westjet should rethink this as the overhead bins are becoming tougher to find space for luggage"
Cons: "Checking in at Airport very slow, I had a terrible experience even thought I spoke to them several times at checking counter. And missed my ride home as a consecuencia of arriving late."
Pros: "The over all star rating should have five stars. I mistakenly pressed something and it went to one And I could not figure out how to get it back to five. Everything was on time which I so appreciated."
Cons: "Due to the fact that my trip to was not clearly indicated as non stop it is the first time in thirty years of regular travel that I did not have a direct flight to Calgary. Then I was not able to change my flight at the airport even though there was room available on a direct Westjet flight leaving as close to the same time. But the worst part as after landing we waited for a very long time for the plane to pull up to a gate (unnecessarily burning fuel and poluting the environment). And finally we waited another very long time for the doors of the plane to be opened for disembarkation. More than 3/4 of an hour waiting on the ground after a one hour flight very late in the evening. As a result I hat to take a cab home from the airport. Now I will try my best to not fly Westjet."
Pros: "Kind, courteous and helpful staff"
Cons: "It was good overall"
Pros: "The crew. Very friendly and helpful"
Cons: "The food. Pizza was bad."
Pros: "Crew good, service good"
Cons: "Both flights delayed over 2 hours, missed connection so it took so I was in airports 13 hours instead of 6"
Cons: "Calgary airport we thought was terrible, half hour walks between gates We had to go through security again between flights. Worst airport in the country"
Pros: "West Jet just runs a relaxed yet professional airline. They are just more laid back and accommodating. You can use any bathroom on the plane as well which is huge on those rare times you need to use it. They are funny and chatty and seem to enjoy working together which all translates to a less rushed and relaxed experience for us the passenger. I really can’t complain....I had an entire row to myself....the best you can hope for, when riding on a plain for hours that’s like winning the lottery!"
Cons: "No complaints for sure"
Pros: "I like West Jet over all and it is my preferred airline, as it flies direct between most cities I need to visit. The price is decent and the majority of time the in flight staff are reasonable. I had another flight recently where they were excellent."
Cons: "The flight attendants were a little dour. Whether due to the time of flight or that they were leaving Orlando, I don't know, but I was expecting a little more cheer or at least positivity from them. Also the flight was "running low" on drinks and so I they only came through the cabin once to offer soft drinks, which I needed as I had still to catch a red eye and function during my layover. I wasn't pleased with them. Lastly the West Jet connect app worked just fine for my ipad but despite advertising my wife was unable to get it to work on her computer (mac) despite multiple attempts. If TVs are no longer going to be standard on planes someone needs to be present to help with I.T. when the system isn't working as advertised."
Pros: "Good in flight entertainment and food"
Cons: "Not enough leg room"
Pros: "It was a quiet flight. Quick loading. Got to sit with my friends."
Cons: "Seats were rock hard. Less leg space, price of bags to high, too many people bring on over-sized carry on taking up all the overhead bins. No entertainment options for flight"
Pros: "The staff members are very friendly, helpful, and personable."
Cons: "The delay of the return flight was a bit of an inconvenience, however the flight crew was very professional about it."
Pros: "Crew ok."
Cons: "Was told need to fix my ticket from Bangkok. So after waiting over an hour to get ticket fixed, found out didn't need to. Then a rush through security . Lucky Westjet flight delayed (usual) And made flight by running to gate. Then get to sit on plane for an hour. AGAIN. Two flights on Westjet and two delayed and two sat in the plane an hour. First time missed my connecting to Hong Kong and Bangkok. I know nothing perfect, but this seems to be the norm. Next time will try to find someone else to fly with."
Pros: "Best airline for friendly caring staff. Favorite carrier."
Cons: "The contracted ground crew at the desk in Puerto Vallarta were not very organized. Checking in took longer than it should have."
Pros: "I liked the fact that all the movies food and beverages were included in my Plus seat."
Cons: "This was my first time booking a PLUS seat and never realized that row 2A seat sucks. Its a bulkead row seat that is by the window. This seat was worse to sit in than any other seat on the plane. This seat is located were the plane starts to curve in toward the front of the plane reducing the seat width, I have a 33" waist and it was tight. The arm wrests in this row don't come up as they stow your table, as well the leg room is only as good as a regular seat because of the bulkhead location. So FYI do not book this seat on a long flight."
Pros: "There was one nice, friendly flight attendant. Nice to have a variety of beverages and pretzels offered (I feel I don't expect this anymore from domestic flights-- usually just expecting the coffee or water option)."
Cons: "The seats were up there with the most uncomfortable I've ever experienced--mostly due to the lack of ability to recline. I feel a four hour flight is sufficiently long enough to provide people some space to relax. We were delayed for whatever reason, lack of communication from staff to the passengers that were boarded really quite early (perhaps too early). One of the staff, while nice enough, was being a bit snarky to people as they were trying to, what I thought was helpfully, give them their garbage."
Pros: "They looked after us very well there was voter fraud hotel and meals"
Pros: "Easy access to website. Flight was great and crew was very accommodating, friendly and hospitable."
Cons: "I had to try several times to pick the flight I wanted since the site seemed to refer me back to a flight I did not want. I ended up having to cancel the wrong flight on the carrier’s website after booking two incorrect flights. Everything went very well after that."
Pros: "I like that there is a route from northern Vancouver Island to northern Alberta."
Cons: "There was nothing I disliked.................................."
Pros: "Glad I could rent a tablet"
Cons: "Flight was delayed"
Pros: "The staff were friendly as they had to deal with many annoyed customers. I thought the staff handled the constant delays and cancellations well."
Cons: "My flight to Calgary never happened. In fact due to weather conditions, many, many flights were delayed, some cancelled. No more flights to Penticton, so I had to take a flight to Kelowna after 6:00pm or fly the next day. I met a couple to share a ride to Penticton once I reached Kelowna. My luggage was lost in Calgary and so I went on to Penticton, to Osoyoos. The next day, West Jet delivered my suitcase to me. I appreciate the voucher I was given to buy a few things and the promptness of my luggage. We live in Canada, the weather in the winter can be quite an annoyance and so it was last week."
Pros: "I checked-in at home and went to the gate directly. It saved me time. Boarding was not closed until the last passenger was on board. They were picking out passengers close to boarding time from the security line to get them to the expedited line. The flight was ahead of arrival time."
Cons: "They checked-in my carry-on luggage They were out of some sandwiches very early."
Pros: "Great service. Friendly. Connections are well timed so you dont have to wait long to transfer."
Pros: "- Flight was on time - Friendly crew"
Cons: "- My flight was from Montreal to Seattle with a connection in Calgary but the agent at the check in in Montreal was unable to confirm whether my luggage would be transferred directly to Seattle or if I had to collect it in Calgary and check in again. The crew should know or be able to verify the information in their database or somewhere at the departure not only when I arrive in Calgary! It adds a stress to the customer not knowing. - Flight of 4.30 hours and no free meals. - Impossible to use my hear phones in the plane so I couldn't hear the TV channels. I was also expecting movies and series like in Delta."
Pros: "WestJet was fine."
Cons: "If you are going to code share, maybe work out the kinks in the system that should link the itinerary to the partner airline."
Cons: "Counter checking was not available when I got to airport, and I needed to wait to hand over luggage. Counter crew did not know if I could take an umbrella through security, so I sent it through with luggage and it arrived mangled. I would think crew should know about implications of taking an umbrella."
Pros: "Our choice to pay the upgrade to Plus seating was WELL worth the cost. My husband and I had never flown 'first class' before and thought on this almost 9 hour flight we would give it a try. Wow! Seat comfort was fantastic. Service was wonderful. Food was great. We were made to feel like royalty."