Cons: "Airline is very unethical and need to be professional. I will never fly with them again ."
Pros: "The flight was on time and the crew was great"
Cons: "The organization to keep safety measures and social distance. The crew did not make sure that people were keeping their distance while boarding, and the flight was completely booked"
Pros: "these aircraft are confyy...the staff super helpful to be honest i would rather fly with aero mexico than one of the u.s.a airlines for ex: american airlines ect.... and their selction for entertaiment was huge and up to date with all the latest stuff..."
Pros: "The fact that I made it to my destination on time, Barely. The crew was professional but not too involved, mostly hung out in the back of the plane having personal conversations. Pilot was very dry, and I really didn’t feel welcome to be a passenger."
Cons: "The boarding process is ridiculous, rush everyone to a bus and just to sit on a plane for an hour?! That’s the dumbest thing I’ve ever seen experienced during a flight. What were the flight attendants doing?? Nothing. Didn’t offer any water or a misery of a snack while we waited. The pilot didn’t tell us anything, like where we were in line for departure, or what the hold up was. Very poor flight experience. I will avoid Mexico City airports and Aeromexico for a while...please contact me for more details. Thank you."
Pros: "The food is terrible no choices you can tell nothing is fresh they did not even have enough white wine"
Pros: "Fast and efficient"
Pros: "Crew pleasant & food good"
Cons: "Seats not very comfortable or adjustable"
Pros: "Everything was good, the food, the comfort, the entertainment, the service"
Pros: "Super short connection (45 min). Time was very important in this flight and you delivered. Thank you."
Cons: "Telling the truth and giving the correct information! The computer did not give us updated information! If I can help it I won’t fly Aeromexico ever again."
Pros: "The flight from Vancouver to Mexico by Aeromexico was cancelled. I was assigned a different flight at 6am the next morning and we could not board in the last minute when we were at the door (it looks like the flight was overbooked)... Finally we are in Lima but our luggage is lost."
Cons: "Please let me know what can we do.. Is there any kind of compensation we are entitled to after going through all this..."
Pros: "Nice personal"
Cons: "The services the attention from the personal"
Cons: "Flight was extremely delayed. I was supposed to arrive at 11 pm and didn’t actually arrive until after 1 am. No vouchers or anything given in response to delay."
Pros: "Actually, the flat bed seat is not an Aeromexico virtue, this is part of the 787-800 series. Fortunately, All Nippon Airways is serving Mexico City and there is no doubt what is gonna be my next option."
Cons: "1. Delayed departure. 2. Mediocre flight attendants with poor understanding of what this kind of long haul flight should be in business class. 3. The two only meals were uneatable. The chicken was carved 2 weeks ago and stored in permafrost before serving. 4. I've flown 7 times the same route with Aeromexico and this was the worst of all of them."
Cons: "Took us one hour to taxi out to the runway."
Pros: "I appreciate the entertainment and overall comfort of Aeromexico. The flight itself was decent and got me home."
Cons: "I didn't appreciate that my flight time changed and I wasn't notified until well after the fact. Aeromexico at Benito Juarez didn't seem to know what was happening either. I didn't know which gate was flight was leaving from until after boarding the scheduled boarding time. When family in the States tried to get updates about the delays, the customer service rep gave incorrect information. I'm not sure that I'll be flying Aeromexico again."
Pros: "The meals and flights attendance were great"
Cons: "The AC on flight 748 for some reason it wasn't cold enough. No entertainment on the seat. Maybe is older air plane."
Pros: "Flight attendants were nice and helpful. Food was great."
Pros: "Keep some muslim food"
Cons: "Must know that muslim people never eat any kind of pork meat. I was really hungray during the flight"
Pros: "Everything was great. The airplane was comfortable and clean."
Cons: "The setas space is too short"
Pros: "man being able to watch movies makes all the difference!"
Cons: "SEats too small...but that's pretty much any airline."
Pros: "Regardless of the problems I had. the ticket agent was nice and tried to find the best situation to please me and my family so we can all board into the same plane"
Pros: "Cheese tamale"
Cons: "My hiking shoes were stolen along with a wind breaker"
Pros: "The flight was comfortable, there was variety in the entertainment options, and there was a vegetarian food option (pasta) available without having to have requested it, which I always appreciate."
Cons: "I think the first piece of checked luggage should be included in the price of the flight."
Cons: "they want to charge you for every little thing they can, terrible service, poor communication skills (even in spanish) definitely will try to avoid flying again with this "airline". too bad I still have to fly back home with them"
Cons: "1.5 hour. Line up to get boarding pass and check baggage is terrible. Also could not do seat selection on line- same day even though web site lead me to it several times. No explanation."
Cons: "Seat 10C - does not stream properly."
Pros: "i like the chairs,screens individual, food, the crew and cleaning the plaine"
Pros: "I got to check my baggage for free (full flight) and the crew were all very nice and fluent in English and Spanish."
Cons: "Flight was delayed"
Pros: "Tv in headrest"
Cons: "Boeing delay... ac not working properly"
Cons: "The Guy didn't assign seats together for us even though there were enough seats, so we had to explain him to do so, I to not understand why do I have to take tings away from my luggage to my hand bag in order to document it for free, the plane will carry exactly the same weight but inside the cabin; I suggest to use an overall weight including the passenger weight for allowance. The guy didn't tell that we had to pick our luggage in Mexico City and put it to the connecting flight."
Cons: "Flight delayed 2.5 hours. Terrible customer service. Lack sense of urgency once time to go. Lack of coordination. Horrible customer interfacing and attitude"
Pros: "It was great! Great people,great food, entertainment,blankets, pillows,music, great view in the eye."
Pros: "Friendly crew and smooth flight."
Cons: "Flight left over an hour late, very simple tasteless food with little choices of beer that was not cold."
Pros: "Great customer service !"
Cons: "My luggage was lost and no one from Aeromexico wants to help."
Cons: "Lack of information which caused delays to board."
Pros: "Breakfast, leg room, entertainment"
Cons: "Boarding, took very ling, apparently waiting for a first official"
Pros: "Smooth flight. Great and attentive ground and air crew. Bilingual and great food and drink."
Cons: "Proceso de check in no es de lo mejor, después no tiene servicio de entrenimientos, pero ofrece un refrigerio que otras compañías aéreas no brindan."
Cons: "Very irresponsible people, flights never on time. And their customers service sucks"
Pros: "Arriving safely"
Cons: "Old plane (felt like I was back in the '90s), late departure, airport moved gate multiple times."
Cons: "We had items stolen from two luggages. The were cell phones and the accessories plus some jewelry. These could have only been know by means of the security scans of the luggage. One item disappeared for a day. None of the other four were tapered with. I have contacted Aeromexico twice by email while in Mexico. The first time I was told someone would contact me and no one did. The second time there was no reply. I asked that some call be on my cell and I have received nothing."
Pros: "Crew very courteous"
Cons: "Delayed for hours, no reason given."
Pros: "They served a decent lunch."
Cons: "There was no wine to accompany the meal."