We were very impressed with the modern plane its amenities, as well as the services of flight attendants.
I had knee surgery a few weeks prior. I was using cane walking very slow. Crew were extremely helpful
Eva airlines has very goin service, despite being low cost. Meals and fin, not amazing, restrooms always clean and staff polite and helpful
Seats. there's no way to go to the washroom when you’re seated in the middle without bothering the person beside you.
Although the flight was slightly delayed, it was well communicated with the passengers. The staff are all nice and accommodating, the pilot are very good. I didn’t realize that the plane was on the ground already. It landed smoothly. I’ll for surely recommend EVA Air to my friends.
everything was so good! Especially Food. It was the best I've ever had! However,I requested to add mileage point to Star alliance group ANA; it hasn't been added yet.... 😞
The crews are very efficient. Other airlines should learn from them when it comes to boarding and departing from the airplane. They also display efficiency in serving meals. They don't keep the aisles blocked for hours like some other airlines. The food is poor. Generally the food was unrecognizable and poorly prepared. The only thing that made it better than US flag carriers is that there was a fresh fruit bowl with each meal.
Very good service and food. Crew was professional and helpful. Cabin and restrooms were kept clean
Flight Attendants could have been nicer and food portions could be bigger.
Flight staff were very courteous and efficient. Aircraft (seats, lavatories, etc) was kept clean and replenished
The crew was attentive and provided everything I needed. The business class food was excellent.
The crew was attentive and provided everything I needed. The food in business class was excellent.
Good experience for economy transpacific. Reasonable comfortable seats. Food was not as good as I expected or had on other prior transpacific flights but likely attribute that to rising cost of supplies. Staff is courteous. Overall, very good.
I felt that the customer service improved compared to a several years ago.
The seat was uncomfortable and seemed to be on its last days. Loose and sloppy
Business class lie flat seat is the best and easiest to operate 👍👍
JAL is an exceptional airline that shows the true heart of Japanese omotenashi service. If the option is available I’ll always chose it
I love Japan Airlines! I go out of my way to book with them. It is regrettable that the One World Alliance includes American Airlines though. The last leg of my flight from LAX to Austin was easily the worst, most disorganized part of the trip. Next time I will plan to fly directly from DFW to Haneda to avoid American Airlines as much as possible.
Japan airline is excellent service .I recommend to Kayak and Japan airline to Frend.
My wife had vegetarian meal and food was meh. Needed to have a but more flavors instead of it being just boiled vegetables.
I wish I knew in advance that the connecting flight was by indigo air
I appreciated the vailability of wheelchair services for persons with mobility issues all the way up to the aircraft. What could be better would be the food choices.
It was little disheartening and disappointing. Although flight staff did a good job. But customer service didn’t do anything to resolve my issue.
As good as you can expect an economy flight from Europe to Australia to be. Nothing agains Qatar, just feels like every new generation of plane gets tighter.
Awesome hospitality, awesome staff, awesome food & awesome travel time. Thanks
The flight was delayed and one member of the crew was a bit rude. But apart from that all good.
My baggage is lost. Flight cancelled, Rebooked ticket through long routes. Mental stress, emotional hurt
I wish the leg room was better for Economy especially for the outbound flights to India . The outbound flight to US and Qatar was good
The flight was smooth Thank God but the delays and changing gates for 3-4 times made me so tired of walking back and forth with heavy bags I thought I was going to pass out with heavy headaches but Thank God finally found the final gate and home safe. These delays happen anytime for important reasons so just be patient when you come across these situations.
All the crew members were too slow and rude. Most of the times the registers were empty, while hundreds of customers were waiting in line, and it was impossible to get a supervisor. Despite being in line on time, I missed my freight, plus a some customers who were ahead and behind me.
Worst than I expected, crew was not attentive, meal was as disgusting , they didn’t even drink selections as they would to other passengers. I felt discriminated
cannot get seat information for LAX to IAH when check in in XI,AN
UA is ok. But check in was a very bad experience
I hate that you cannot check in online and when you are at the airport, there aren't any aisle seats left. Also, they could work a little on subtitles for their movies (not everyone is a native English speaker).
Nothing to complain of, the only reason I am not giving better marks is that I am used to flying with ANA and they are the top.
It's terrible that we can't do online check in because we didn't buy the tickets directly from Air china. It was not explained until I contacted Chatdeal and we could not sit together.
Communication between the captain/crew and the passengers needs to be improved.
Food and service are good. Bathroom was lack of lotions and cleaning. That should be improved.
Food & service very good next I will pick up again
Chinese flight attendants didn't speak english well. They didn't care enough to remember that I (east asian who isn't Chinese) wasn't Chinese and spoke English. Announcement in english on board was poor and I find it very difficult to understand what was announced. Also, a cabin bag allows only 5kg!
