Daily cleaning, installation of cabin HEPA filters on flights from New York to London
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Scores according to KAYAK customer reviews
Cons: "The food on the plain or snacks were to poor and not that tasty."
Cons: "Small plane, feels cramped"
Cons: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."
Cons: "sat on the tarmac for 3 hours because the pilot was late."
Cons: "The check process was ridiculous. There not enough room in the box for me to explain my experience but the ticket agent lied to me, said he couldn't take my bag until I got a paper receipt and boarding pass from a kiosk despite having had pre-paid for my bag and digital boarding pass. 25 mins wasted"
Cons: "Faster lines at check-in. More courteous security personnel"
Cons: "No WiFi. Little service."
Cons: "Late and bumpy"
Pros: "Newer planes with extra large overhead bins are great and the boarding process is much easier and smoother now with all the various breakdown of groups instead of by row."
Pros: "Delta app is awesome."
Cons: "Really nothing. They did a great job."
Cons: "Left late"
Pros: "Didn’t like security. They were rude"
Cons: "There was a dog barking the entire time that disturbed everyone."
Cons: "Somehow they didn’t serve snacks and drinks, I’ve been being thirsty and hungry, at the last 30mns I felt like I wanna throw up. We landed around 30mns ago and now no gates ready for us to get out of here. Still waiting inside the plane."
Pros: "The food and the treatment"
Cons: "Crying baby"
Cons: "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"
Cons: "We were on the tarmac for almost 2 hours. It's probably LaGuardia but the experience was very bad."
Cons: "Small seater aircraft was cramped"
Pros: "Comfy on time and personable. Food was good too. Thank you."
Cons: "It was all good."
Pros: "The LGA team did great in difficult situation"
Pros: "Made friends on the way to Maine!"
Pros: "Plane clean."
Cons: "Unorganized boarding at LGA."
Pros: "Clean plan and efficient boarding procedure."
Cons: "Horrible delay. Took off almost two hours post originally scheduled time."
Pros: "The staff was was very accommodating to myself and my 19 month old daughter"
Cons: "I could not check in on the kiosk and I had to go to two agents before they could find my reservation. The lines were extremely long and the customer service was poor."
Pros: "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."
Pros: "New Plane - super roomy great selections of movies to watch for free on the TV!"
Cons: "The delay on the runway"
Pros: "Turbulence didn't allow the beverage cart to serve passengers"
Pros: "The tv on the back of the headrest was great."
Cons: "Too much chatter over the intercom."
Pros: "Was a nice flay , thanks"
Cons: "Access to LGA has become too problematic due to the construction. We will use other airports on our future trips to NY"
Pros: "Friendly service. On-time."
Cons: "No tv's in airplane."
Cons: "Everything. Boarded, day on the runway for nearly 3 hours, and then cancelled. No hotel allowance and all hotels near LGA full."
Pros: "Felt like cattle in a tiny plane. Service took what felt like years. The only reason I didn't give it 1 star was that it arrived on time."
Cons: "Service and size of plane."
Cons: "No complaints"
Pros: "I loved getting an email with my baggage claim number."
Cons: "The food was the same snack they give in the evening and afternoon, even though it was morning- pretzel, peanuts, or cookies."
Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."
Pros: "First time flying DELTA and to New York City. Really liked flying into Marine Terminal for it's smallness and easiness to collect luggage and catch a taxi."
Pros: "Crew was wonderful. Flight was on time."
Cons: "IT TOOK 50 minutes to get our suitcase on arrival in Vancouver"
Pros: "Crew did the best they could under the conditions"
Cons: "There was a broken toilet that was very loud and created long line ups because economy only had use of the 1 bathroom while the first class had 2 bathrooms for so few people"
Cons: "Hello, I just needed to voice my dissatisfaction with this fight. I’m not sure if every Westjet flight I was lucky and had amazing crew members or if the staff on this flight was having a bad flight. Our flight was delayed by 75min. The flight crew did not attend to any requests from the customers for the 75min we were on the tarmac. I asked for headphones and the crew member look agitated I asked made a remark about how nobody buys them so she didn’t know how much they are. She said she would come back with the price, and did not. I had to wait for the beverage cart and then order them again. Then I asked for an additional can of ginger ale. The gentleman said he’ll need to come back (as he was cleaning the garbage). He never came back. I had to hit the assistance button again and got the original woman. Once again agitated and when I asked she said to wait for the beverage cart again. After another 10-15min they started the beverage service again. On previous flights there were delays, shorter like 30min westjet crew members gave free headphones. And those are the kind of experiences I’ve come to expect from westjet. Not the free aspect but flight crew that care about the customers. The entire crew on this flight was agitated and annoyed from boarding and it definitely showed. Small things like even a smile or even sorry everyone, would’ve gone a long way. But when the crew doesn’t care the flight gets 10x longer, and when the flight is already delayed by 25% of the flight duration it comes to a point where you’re counting down the seconds to get out. The delay was unfortunate and out of the control of the company and crew but that doesn’t mean the crew couldn’t still make it into a memorable experience for the guests."
Cons: "Everything was fine except every time I come here we have to wait for a gate for 15 min or longer. A real drag."
Cons: "Communication from you all. I missed my flight because of the terrible instructions and communication"
Pros: "Crew was excellent !! They ran a tight ship!"
Cons: "Seats need to be replaced ... no padding!"
Pros: "Very nice crew. Seats were okay a bit tight, but, fine."
Cons: "Two of the most important things to me in travelling by air are getting through security as quick it’s possible ie the priory line; and a lounge. Traveling and paying for Plus provides neither. Back to Air Canada Business Class or AC Rouge Premium. Going to have to pick up your game WestJet"
Cons: "Our connecting flight did not exist because we had to drive to Calgary to catch our flight to Cancun due to mechanical problems in the plane. WestJet was incredibly unhelpful and getting any kind of refund from them for our troubles has been very difficult. The air was broken on the flight back."
Pros: "Direct from Orlando to London!"
Cons: "Coming home to the cold"
Pros: "The pilots made the trip in great time. The landing was good."
Cons: "We were told we could board the flight, then when we got to the steps in the cold and dark we were sent back.The staff were not very friendly with the customers somewhat superficial, but with each other it was like they were at a party. Not impressed by the 2 young women."
Cons: "No beverage service at all and only pretzels offered when I asked if I could have nuts or cookies."
Pros: "Quick to get on and off the plane. Crew was very professional."
Cons: "The plane was cramped and very warm. I turned on the air overhead and it didn’t make a difference."
Pros: "The flight attendants were nice"
Cons: "Delays are common yes, but the “system” to re-route or re book was a horrid FAIL. I’ve never encountered such inefficient system for something so common as a flight delay. Made a call to Expedia to make changes to hotel reservations and never got the call back for confirmation of requested changes."
Cons: "Stewardesses were very unfriendly. Biscuit and water? Your pulling out of sudbury but we as paying customers still deserve to be treated better. Plane was clean and flight on time."
Pros: "Staff were very friendly and efficient, no issues with boarding or in flight."
Cons: "Flight was delayed but we were notified ahead of time so wasn't a problem."
Pros: "Clean plane, on time, friendly staff, arrival was earlier than expected"
Cons: "WestJet seems unable to stick to a schedule. Three of my four flights were delayed and a connector flight through Toronto was cancelled altogether just after midnight, leaving me stranded at Pearson Airport. The ground crew were disorganized and unable to provide clear answers – other than their complete assurance that WestJet bore no responsibility for providing hotel accommodation."
Pros: "It was easy getting through the line and onto the plane. The seat was on the window, which I wouldn't normally sit in, and was comfortable enough for me to get an hour of sleep on an overnight flight; I'm content with that."
Cons: "The fee for changing my assigned seat, thus the window seat, and one of the flight attendants was very impolite; though overall the flight attendants were pleasant enough."
Pros: "I’ve always liked WestJet and it’s services. They are my always my first airline I go to check flights."
Pros: "The plane was clean, comfortable and the staff were good."
Cons: "WestJet was 30 minutes late to board. Also, if you're going Int'l during a peak moment, give yourself at least 2 hours to process your entry. It's crazy how many people are going thru JFK."
Pros: "The luggage was taken good care of"
Cons: "There wasn’t any complimentary gluten free snacks :3"
Pros: "Service was pleasant and everything on time."
Cons: "Check in process was brutal. Two different pieces of advice from two different agents. Boarding from front to back of plane is inefficient. Creates clogged aisles."
Pros: "I like West Jet over all and it is my preferred airline, as it flies direct between most cities I need to visit. The price is decent and the majority of time the in flight staff are reasonable. I had another flight recently where they were excellent."
Cons: "The flight attendants were a little dour. Whether due to the time of flight or that they were leaving Orlando, I don't know, but I was expecting a little more cheer or at least positivity from them. Also the flight was "running low" on drinks and so I they only came through the cabin once to offer soft drinks, which I needed as I had still to catch a red eye and function during my layover. I wasn't pleased with them. Lastly the West Jet connect app worked just fine for my ipad but despite advertising my wife was unable to get it to work on her computer (mac) despite multiple attempts. If TVs are no longer going to be standard on planes someone needs to be present to help with I.T. when the system isn't working as advertised."
Cons: "I will say our flight took of a bit late which was a bother so late at night."
Pros: "Flight attendants were very kind and checked up often on if I needed anything/how I was doing."
Cons: "The plane itself was relatively old and didn’t have a port to charge any electronic devices"
Pros: "Crew & direct flight"
Cons: "Food selection & entertainment"
Pros: "Service, leaving and arriving on time."
Cons: "Have iPhone/iPad stands you advertise in your brochure!"
Pros: "Friendly crew and good entertainment"
Cons: "The delay, I don’t know if I’ll be getting a discount or not on a future flight because of it. Original flight was canceled too."
Pros: "Flight attendants were awesome"
Pros: "Staff was wonderful, very welcoming, and cheap air service!!"
Pros: "safe and on time flight"
Pros: "Quick and efficient boarding"
Cons: "No tv screen"
Pros: "a very calm flying experience. no bells and whistles but consistently friendly and mostly efficient"
Pros: "I was a pleasant trip overall, no delays, everything went fine. I still would prefer built in screens but I watched a movie on my iPhone and it was ok."
Cons: "When we were boarding, I was supposed to give my little case for check in. I had gone through many hoops to make the carry on happen ( all cosmetics in little containers, restricted space overall) and then, just because I was in Zone three and all the spaces were taken, I had to hand in my suitcase. Suggestion: could the above space be reserved for the passengers who sit right underneath?"
Pros: "Boarding was easy and the crew was excellent, as well as professional."
Cons: "Seats were OK."
Cons: "Overhead bins were full so as a result my carry-on baggage ended up in the cargo hold. And they treated me like it was my fault. Because of that I had to wait for it at the baggage carousel and I missed my Ferry. Pretty pissed about that."
Pros: "We arrived early."
Cons: "Checked bag fees. Agents at check-in tried to get me to check my carry-on claiming my carry-on was too big. My carry-on is a pilot crew bag by TravelPro, which I pointed out to them. Had to get a supervisor. No free food during the flight. Luckily, someone told me. I ended up purchasing food from a restaurant in the terminal to bring on the flight."
Pros: "Always love the crew."
Cons: "We were an hour and a half late taking off."
Cons: "We were delayed by roughly two hours, sat on the tarmac with no internet or other entertainment, services etc. This made it difficult as I was looking to get home on time and complete work in the air."
Pros: "Check in time"
Cons: "Had to buy food and my luggage which had my medications didn't arrive with me"
Pros: "The friendliest crew ever!"
Pros: "I forgot sparge photo on the plane and only realized this when i was picking up my checked bag. A crew member was able to get it off the plane and bring it to arrivals for me. I was very thankful."
Cons: "Seating was tight; I was a little too close for comfort to the passenger on my left."
Pros: "As always with Westjet the crew was great, I got upgraded to Plus seating which was a nice surprise."
Cons: "I did experience a technical glitch which didn't let me check in online or with the kiosk due to the system thinking I still owed a flight-change fee from months before. But the woman at the check-in desk fixed things up and upgraded my seat."
Cons: "Lack of access to entertainment without having our own personal device to view and having to download an app to be able to view entertainment"
Pros: "Check in was fast, on time, landed early, entertainment worked"
Pros: "As always crew is very attentive. They make the safety presentation fun and engaging."
Cons: "At WestJet, Canadian PR are not eligible for on-line check in. WestJet make Canada PR travel on WestJet so hard. Air Canada, United all can do online check in for Canada PRs. Don't know why WestJet is so stupid and ridiculous... In flight, no flight map is available. So out-of-date."
Pros: "Good crew, relaxing flight Orlando-Calgary 10Jan2017"
Pros: "Great staff!"
Pros: "New plane!!"
Cons: "No WiFi"
Pros: "We arrived early in Toronto . Excellent Service"
Pros: "Service was efficient and pleasant. Complementary drinks and snacks were served. This was a nice surprise!"
Pros: "Overall a great experience."
Pros: "As a professional musician, flying with my viola is one of the most nerve wracking experiences, as if it is forced to be checked due to insufficient room for overhead baggage, it could be completely destroyed. As stated in Air Canada's online policy, passengers traveling with musical instruments that fit as carry on baggage are allowed to change to earlier boarding zones. After approaching a staff member with my viola, I wasn't simply assigned an earlier zone, but rather I was allowed to board first. On this principle alone I will be flying Air Canada again. Thank you!!!"
Pros: "Loved the staff. Very friendly. Planes were clean and most of all, got to me my destination. On time!"
Pros: "Good price"
Cons: "Horrible customer care"
Cons: "Long delays"
Cons: "Delayed for more than two hours on both the trips to and from Canada. This is a common thing with Air Canada i heard. Flights always get delayed."
Pros: "Once we were up in the air everything was well and good."
Cons: "Massive weather delays at the gate and lack of communication from gate agents."
Pros: "The fact that I called in the a.m. and they rebooked immediately, no charge."
Pros: "No problems."
Cons: "Was not on time, old air craft."
Pros: "Air Canada sucks! Rip off artists. Service is poor and price gauging is rampant"
Pros: "Take off and landing were both smooth and ahead of time. Landed Toronto from New York about 30 minutes early!"
Cons: "Charging for earphones!!!"
Pros: "Flights were on time"
Cons: "Forcing us to check carry on bags, and not very courteous about it."
Pros: "Does not alert passengers they need an ETA before checking in. Waste of time"
Pros: "On time and quick and simple"
Pros: "It was on time and they served drinks."
Cons: "Everything was good"
Pros: "Efficiency, comfort"
Pros: "Quick easy and painless boarding and de boarding. It's been a while since I flew Air Canada and I was pleasantly surprised by the upgrades, including the tinted windows!"
Pros: "Everthing was smooth and on time"
Cons: "Nothing specific"
Pros: "Flight was delayed several hours with no compensation given"
Cons: "Cancelled flights and delays."
Cons: "AC Ticket attendants were unbelievably rude."
Cons: "It was canceled"
Pros: "Left on time, arrived on time."
Cons: "The airline failed to mention transit visa rules. Really poor customer service. Irrespective of what time of the day you call, the average wait time is 30 min. Who can wait for 30 min to receive his/her call. That's stupid for a premium air line. Even when someone answered they failed to provide a solution and were unsympathetic to my cause"
Pros: "Overall good. A bad delay and boarding process. I can't fill out the above rating cause my computer dos'nt let me."
Cons: "Cancelled, terrible service, cancelled last minute, no reasonable options for rebooking, not enough staff, disorganized section at airport, rudest security ever."
Cons: "Cancelled flights, delays, no refund option so I had to wait 15hrs to get to a 1 hrs destination. Then they lost my luggage so my mini weekend away turned into a disaster. I basically wasted $1,000 for a nightmare trip. If they would've just issued a refund in the beginning I would've been fine w the cancelation."
Cons: "Flights get cancelled or delayed all the time so that's not what was so upsetting. It was the way we were informed about these delays. The staff were jest rude, making a bad experience even worse. Then they lost my bags, couldn't track them, couldn't tell me where they were. And I was flying out to another country for a tour next day so that was very inconvenient. I won't be flying with this airline again. They don't know what good customer service is."
Pros: "on time"
Pros: "The staff was generally helpful and pleasant."
Cons: "The airport kiosks were down save one. This created unnecessarily longer wait times for everyone,me specially those that were only looking to get a printed Boarding Pass."
Pros: "Everyone was nice and the seating area had room."
Cons: "It got cancelled and the service was horrific"
Cons: "My daughter got destroyed by a cup of coffee a passenger behind her was holding when turbulence struck quiet bad,neither he or the airline apologizes for either."
Pros: "We arrived ontime."
Cons: "LONG DELETED !!!!!!!!!!!!!!"
Cons: "Long time till take off."
Pros: "it was on time landed a few minutes early stewerdess were very nice"
Cons: "They charged us 25 dollars for a carry on bag which was unfair. They didn't charge anyone else. When I came back I was not charged. I would like a refund. The people were very rude! I take that bag on trips weekly. I should have not been charged."
Cons: "I called and confirmed a special meal 40 hours in advance. They said they had no request form me and gave me fruit,"
Pros: "Staff was very pleasant"
Cons: "We booked together, but did not get seated together. What is up with that???"
Pros: "Boarding was smooth and fast"
Cons: "Seat didn't recline"
Cons: "Airline did not provided information ahead of time related to carry on being checked on the gate bc of size. My carry on was small and still was checked at the gate because the aircraft did not have space for it. I was not provided with that information ahead of time"
Cons: "They didn't event get drinks out to the whole cabin from Newark to Boston. Paying for Internet was ridiculous for all the other fees I had to pay. There was NOTHING to o on the plane at all with out paying for it."
Pros: "Free movies and TV shows between Newark and Houston"
Cons: "That the first checked bag is not complimentary."
Pros: "We were on time and that was great!"
Pros: "it was very comfortable"
Pros: "Nothing in particular"
Cons: "The plane was delayed and it was very annoying to get to Grand Rapids late."
Pros: "Boarding was confusing"
Pros: "A very smooth ride"
Pros: "It's was quick."
Cons: "Delayed a bit but mostly ok."
Pros: "On time Skilled pilots Smooth landing Accommodating staff Pleasant"
Pros: "The girls at boarding area watched Tucker while I had to go back to the security area to get bracelets that I had forgotten they treated him like a king"
Pros: "Friendly and attentive staff."
Pros: "A little better"
Cons: "The mixed snacks were horrible."
Pros: "Friendly helpful courteous"
Cons: "Kayak failed to alert me that MCO has an A & B bagge pickup areas and did not indicate which area I would find my luggage."
Pros: "I was surprised on how clean the plane was, considering it was an express. The attendance were pleasant as well."
Cons: "How small the snack bag is."
Pros: "Absolutely Nothing"
Cons: "Everything nothing was pleasing it was torture"
Pros: "Everyone was friendly"
Cons: "Everything was fine"
Pros: "The boarding process was on time."
Cons: "Everything united Airlines sucks"
Pros: "On time boarding"
Cons: "Seat space"
Cons: "Updates to delays not informed in a mannerly order"
Pros: "Everything was great"
Cons: "It was very hot, it seemed as if the AC was broken."
Pros: "We arrived almost an hour early! I didn't know that was possible!"
Cons: "They had us wait in the runway for almost an hour not good when you have arrived airport not organozed"
Pros: "Just the boarding was ok"
Cons: "This was a horrible experience I hope I never use this airline again."
Pros: "Not to crowded"
Cons: "Delayed for electrical problems. Not enough food on board. Squeaky seats."
Cons: "Long layovers, could have been shorter. Also not a huge fan of the tiny bag of snacks."
Pros: "Boarding was quick and ground staff was respecrful"
Cons: "Seats are way too small and I am only 5ft 7 inches short."
Cons: "Take off delayed due to traffic"
Cons: "See above"
Cons: "The delays"
Pros: "On time!"
Cons: "No complaints"
Pros: "Nothing stood out"
Cons: "Late departure once again"
Pros: "Great service. Very comfortable seats!"
Pros: "The cost."
Cons: "Attendants didn't know how to work Directv sets so no one on plane had programming. One attendant thought it was a touch screen and it wasn't. Another said she would reset the system but never did."
Pros: "Very friendly and comfortable"
Pros: "The service was awesome!"
Cons: "Seats were too hard"
Cons: "Movies should be included in price or significantly cheaper. Maybe some basics included with newer movies costing $2.00 at most."
Airlines flying from New York to London have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York to London
Masks required on board, masks provided on flights from New York to London
Social distancing seating
Middle seats unavailable to book on flights from New York to London
Testing for antibodies, testing for symptoms for flights from New York to London
Waiving of change fees. Search flexible flights from New York to London