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— YQB
30 Sep — 7 Oct1
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1 adult
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Fri 7/10
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Good to know
Low season | September |
|---|---|
High season | May |
Cheapest flight | C$ 469 |
Average price round-trip | C$ 961 |
Good deal round-trip | C$ 961 |
Good deal one-way | C$ 422 |
Best time to beat the crowds (6% less expensive on average)
Most popular time to fly (4% more expensive on average)
Flight from Amsterdam Schiphol to Québec City
(avg. price over the last 2 weeks)
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FAQs for booking flights from North Holland to Québec City
Top 5 airlines serving North Holland to Québec City
Scores according to KAYAK customer reviews8.0
SWISSOverall score based on 9391 reviews
8.2Boarding
7.8Comfort
8.6Crew
7.7Entertainment
7.9Food
Airline reviews
It was more the fault of Amsterdam Airport Schiphol, and the entire experience was a circus.
It was more the fault of Amsterdam Airport Schiphol, and the entire experience was a circus.
Cons: "Check-in!!"
Pros: "the crew were so nice"
Cons: "not enough room between seats"
Pros: "The in flight service was fantastic. The attendants were friendly and always smiling. The pilots flew the plane with Swiss precision. I had an economy ticket and they fed us twice and had at least six beverage passes to keep you hydrated. A blanket, pillow and ear buds were provided as part of the seat. Norwegian Air does not even cover a glass of water. They are pathetic. We will travel with Swiss Air again."
Cons: "Internet service is invoiced by the megabyte and not the flight. For flights of this duration, a lump sum is a better idea."
Pros: "The crew was nice, the food was really good, the plane was clean, and they used reusable silverware and plates to avoid waste."
Pros: "Good crew, food was good for airline food. Entertainment offerings were good."
Cons: "Too many seats, 3-4-3 configuration means not even enough room to walk down aisle without bumping people in their narrow seats."
Pros: "Water provided."
Cons: "My fly connection did not appear in screens, confusing, stressing. Fly left more than one hour after schedule, no explanation, still arrived on time"
Pros: "The food was the best I've had on any airline in recent times. On the first flight it was a croissant and a swiss chocolate, on the second flight it was a hot danish pastry."
Cons: "The first flight was late so I was worried I'd miss my connection (however connection was delayed too so I made it). Also, I was asked to check in my bag because "the aircraft was full" however when I got on the plane I noticed it was half-empty and there would have been ample overhead room."
Pros: "Food, crew"
Cons: "Comfort seats"
Pros: "Short flight, no entertainment. They still offer free snacks on short flights, a plus, but it was an almost frozen cheese sandwich. A Little bag of pretzels would be better. The crew was very friendly."
Cons: "Boarding is confusing. Bad lines, unorganized, and people pushing. They should probably come up with a better system."
Pros: "i ordered and paid for business class but the return flight from israel had no business class Had a miserable flighIshould be refunded"
Cons: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."
Pros: "Friendly staff On time"
Cons: "Seats (legs)"
Cons: "No wifi or inflight entertainment"
Cons: "Too hot. Too late. Staff could have been more accommodating. Online checkin was impossible."
Pros: "Friendly and professional crew. Plane was clean"
Cons: "Tight space in economy class(to be expected)"
Pros: "Nothing about it"
Cons: "They didn't even take us!"
Cons: "carry-on baggage procedure not clear. deal with this issue upfront, not at end when cost is 3x more so Swiss can make more money this way."
Pros: "Missed this flight because the first one was late"
Pros: "Helpful staff and pleasant easy flight."
Cons: "I don’t appreciate the bar being set so high, because now other flights will seem sub-par"
Pros: "3"
Cons: "Everything"
Pros: "flight left on time as schedule and the flight staff was absolutely courteous."
Pros: "staff was very nice"
Pros: "Friendly and high quality service"
Pros: "The attention to Detail during the entire flight. Sure beats the US flights!"
Pros: "Swiss took care of your mistake, booked on subsequent flight."
Cons: "No idea a you never actually delivered a ticket. Flight over sold, Swiss had no record of the booking. KAYAK screwed up."
Pros: "Again very friendly and accommodating crew. By the time we took off and had a snack we landed quickly. Smooth landing and takeoff. Pleasant trip."
Cons: "No complaints. Smooth from start to finish."
Pros: "not enough room, everything hastily delivered"
Pros: "-"
Cons: "- late in arrival - 2h late in departure - lost my luggage"
Cons: "Old planes. Food was okay. Business zeats not too comfortable."
Pros: "The crew was very friendly and attentive. I was impressed at the amount of food we received through out the flight. My family and I enjoyed our flight with Swiss airlines and will definitely use them next time we travel."
Pros: "Crew and people were fabulous!"
Cons: "LONG lines at check in. Almost missed flight even being there 90 mins early."
Cons: "1 hr 50'' delay"
Pros: "They put us in a nice hotel"
Cons: "Flight was delayed for more than 1 hour and it was overbooked. So they put us on a united flight for today. This flight is also overbooked."
Pros: "I don't think I'd ever experienced such a friendly and empathetic crew."
Cons: "Security was a disaster in Amsterdam. Lines were long and they were checking everything - e.g. My bag had to be screened 2x because of my Kindle, which never happens. But the crew was Extremely accommodating and helpful."
Pros: "Flight attendants were polite and very nice."
Cons: "Flight was delayed, as a result i missed the next flight to Washington DC. My whole schedule was messed up as i had to fly through Chicago. My luggage was lost and i only received it 2 days later. Will file the complaint."
Pros: "Loved the cute attendant we had on flight :)"
Cons: "Old TV screen and remote"
Pros: "Again, crew and food."
Cons: "I will only say that I am writing this review as we are sitting on the plane in Newark where we are waiting for our gate for a half an hour already and we do not know when we would get off board. And oh yeah... the flight was originally late for about an hour too! Simply unacceptable!"
Pros: "Flight was good and comfortable"
Pros: "General good service, food was good"
Cons: "Airplane wasn't clean, we had hair on the headrest cover and asked one of the crew members for new headrest cover but was ignored."
Pros: "Decent food, for airline food. I didn't starve for the 8 hours, and the included beer/wine/spirits helps a lot. Entertainment system was enough to help pass the time. This flight had USB chargers...had I known, I would have loaded up my mobile with watchable entertainment."
Cons: "It's still a cattle car for coach travel. Boarding was hectic. Called all passengers at once, which resulted in a crowd pushing to get through the two checkpoints all at once."
Cons: "Would have been 5 stars overall if not for two hours of a child kicking me seat and occasionally poking my arm."
Pros: "I like that this plane had more leg room then other airlines."
Pros: "Wonderful staff and service. Multiple snack and meal service very much appreciated. I love Swiss Air."
Cons: "I found the movie selection a bit limited for such a long flight."
Pros: "Loved the food and wine. Very comfortable flight and the staff was wonderful"
Pros: "only a short 1 1/2 hr flight but the attendant was wonderful."
Cons: "only problem was with the pull out tray. We were in a bulkhead seat and my husbands tray was loose and tilted and his juice spilled all over. The attendant was very good and helpful in cleaning up. Think that the trays should be checked and tightened if necessary."
Pros: "We liked that there was, by default, a vegetarian meal option. There were good entertainment options too."
Pros: "Got upgraded to business class and had the best flight of my life!"
Pros: "Nice staff"
Cons: "It was good"
Pros: "Ok food and ok entertainment"
Cons: "Plane was very hot and there were no air conditioner valves so we had to sit in a hot plane for thirty minutes. Seats didn't recline at all so sleep was out of the question. Just a very miserable flight overall."
Plane was too croweded. Small airplane. No screens or anything. Felt like you fly in 1970
the economy seats are really cramped.
Pros: "It was my birthday and the flight attendant gave me a rose, gummibears and champagne and congratulate me and I was very happy to receive that gesture"
Cons: "Luggage was not received. Now being told it will take up to 5 days! Unacceptable performance"
Cons: "crew and knowledge on parent control for video, kids safety jacket not distributed and no knowledge or help on connecting flights and no knowledge on car seat use in flight (i was told it was NOT safe to have the child in the car seat for take off and landing)"
Cons: "Viaje corto"
Pros: "Seat is small"
Cons: "On time boarding"
Pros: "Horrible seating, boarding was a mess, not sure what flight to get on!!"
Cons: "Don't fly United"
Pros: "Flight itself was good. Crew was nice"
Cons: "Flight was late. Airport experience in Frankfurt horrible. It looked like all was intended to increase the delay. They made me miss my train connection"
Cons: "My luggage did not make it with me."
Pros: "The crew was professional and polite"
Pros: "Was nice and pleasurable"
Cons: "Nothing"
Pros: "Lovely crew"
Cons: "Airport is too hot"
Pros: "Very comfortable flight with plenty of food, drink, entertainment and good service. Flight left on time."
Cons: "The flight departure time was too close to the arrival time so we ended up running thru the Frankfort airport."
Cons: "We booked our plane reservations through Kayak . My sister booked my reservation along with hers at the same time. Kayak put us on different planes at different times on our return flight back to the USA. I had assumed we were flying together ( sisters with the same last names), so I showed up at the airport to find out that I had missed my first flight. I already had a boarding pass for the next flight, but Kayak had canceled me and booked someone else in my seat. No more seats in economy and I had to pay $1750. Euros for another ticket. Why would 2 passengers flying together and booking together be put on different planes and different times. We will NEVER use Kayak again!7"
Pros: "Overall experience was great. Crew was nice, good food, boarding went smooth, flight was on time."
Cons: "This flight went well, crew was nice, flight was on time ."
Pros: "Pleasant flight all around."
Cons: "Standing outside of the plane in the freezing hail, when my clothing was completely unequipped for it"
Pros: "The premium economy clas was wonderful. All of the amenities, comfort, room made a long trip far more enjoyable. The crew was right there to help me get to the next gate."
Cons: "Frankfurt airport is dreadful. I'm elderly and being forced to climb up and down stairs to the Tarmac with luggage and then crammed into a bus to the terminal was terrible. I would avoid Frankfurt at all costs. Lufthansa needs to take some initiative with this."
Pros: "Staff were amazingly helpful n friendly. Food was yummy."
Cons: "1 person working the service desk. I had a question about our connecting flight from Frankfurt and I was told to call the 1-800 number. When I went to check my bag the woman was very rude and asked me "why do I think I can check two bags?" and questioned my Star Alliance premium silver status, demanding I show her my card (I have no card). My friend was flying with me and she was told that her carry on, mind you had flown to and within europe, was too big for the overhead storage and she had to pay 90 euros to check it and the woman held her boarding pass and wouldn't give it to her. we waited in line at the service desk for over 40 minutes so that she could pay. We arrived to the airport 2.5 hours early to eat and shop for souvenirs. We barely made it in time to get to our gate because of the inefficiencies of Lufthansa. 1 person working a service desk for a large airport is unacceptable, especially when they are 8-10 waiting to scan your baggage and not helping out at all. I had a wonderful flight to Europe on Lufthansa and was absolutely appalled at the attitudes of the airport staff and their lack of customer service."
Cons: "Nothing"
Pros: "Great service both before boarding the plane and while in flight. The check in line was out of control, but lufthansa staff members ensured that I could still make my flight."
Pros: "priority boarding, entertainment"
Cons: "aisle bulkhead seat: curtai separating business class from economy was hanging over my legs."
Pros: "Staff"
Cons: "Food"
Cons: "We were detained at the airport after boarding and then deboarding without information. The entire flight was locked in a room and not allowed to leave with very little explanation as to why. After 5 hours they let us board another plane. There was water and candy supplied as food. It was a joke for anyone with kids or the elderly. Nevermind anyone with health concerns. BAD way to manage a crisis in my opinion. We were treated like cattle. And these were NOT cheap tickets."
Pros: "Air dolomiti - great service, prosecco in a real glass and with small sandwich provided."
Pros: "Afterall I did get rice iso pasta."
Cons: "Cold. My chair was bumped because us was just a little bit broader in the gangway than the other chairs. (54c) There is no possebility fot ordering foid for me: diet is without grains at all and without sugar at all."
Pros: "We were well taken care off for a short flught"
Cons: "Nothing really"
Pros: "Crew was more understanding. Placed us to row 18...emergency exit."
Cons: "Checked online from row 21 to 6. Got a new ticket whilst boarding to 25: last row. Explanation...otherwise the plane was not able to go in the air...absolute bullshit. With my weight and of my fellow members better to let us in the front.. Row 6 was given to a miles & more client..."
Pros: "Everything else."
Cons: "Boarding was chaotic."
Pros: "Food and beverage service was excellent on these Star Allisnce international flights booked by United but operated by Lufthansa."
Cons: "Leg room in economy is inadequate for international flights. Seats had no cushion left in seat bottoms. It was like sitting on cement."
Pros: "Plane not full so we hat an extra Seat"
Pros: "everything from the boarding and check-in process to in flight comfort."
Pros: "Smooth boarding and flight, fun snack (cakes on a plane!), relatively quick and easy."
Cons: "I can't think of anything to complain about for European commuter flights."
Pros: "That was the best airline meal I've ever eaten. It was a lightly curried chicken. Outstanding. Extremely fast boarding. Boarded entire airplane in less than 15 minutes. Nice selection of movies and audio. All of which you could stop, pause, fast forward, and rewind."
Cons: "No reading lights. No attendant call button I could find. Not much air volume. That pesky lack of leg room. Short seat belts."
Pros: "Crew was beyond standard. Very nice and friendly and always accommodating."
Cons: "They ran out of vegetarian meals."
Cons: "Service, always delay"
Pros: "The food was nice and the stewardess were professional."
Cons: "My ticket didn't specifically say I'm not allowed to have check-in luggage, so I needed to pay extra for that. I also got too little transfer time and barely made it because my flight arrived late. Then, my luggage got lost during the transfer, so I had to wait for 5 hours, which made my plans a mess. Overall not satisfied with my flight"
Pros: "Seats comfortable. Decent legroom. Crew pleasant. Food was very good especially for a very short flight."
Cons: "I did not know I had purchased economy light ticket. With this you can only carry on 18 pounds and must check and PAY to check any other bag. I looked at my reservation from Vaysms and did not see notice of this. Surprised that one hour trip at this price , well over $200, was in this category. Also trying to buy the option for the bag on phone was difficult. Whole page with options would not show and getting English version was difficult probably because page would not fit on screen."
Pros: "The price was good."
Cons: "This was NOT a Lufthansa flight. The plane was a United flight. One of the worst I have experienced in 40 years of flying to Europe and Hawaii."
Pros: "Upgrade to business class. Staff was accommodating"
Cons: "Seats were situated next to the bathroom"
Pros: "Safe and efficient transportation."
Cons: "The entertainment system wasn't functioning so there weren't any viewing options presented. The crew failed to mention that the United app provides movies on your phone."
Cons: "It was not a Lufthansa flight, as I had bought, but a United flight because of their partnership. The bathroom made me gag, the food and the entertainment left much to be desired but the service was good. Cannot complain about the flight attendants. Entertainment was also very 2008 with tine screens and not able to select what and when to watch. They only had movies and series on loop. Will avoid having to fly United in the future and will make sure I am indeed getting on a Lufthansa plane."
Cons: "The narrow seats: it is not fun to travel with four elbows in your ribs. Try it some time."
Pros: "The crew was great, very friendly and attentive. Sitting in Economy plus is acceptable comfort wise. Captain was very communicative when there was a mechanics issue and delay, much appreciated."
Cons: "United check in desk was unnecessarily long wait, other airports/airlines have a better flow. The screens on the seat backs on 767 are ridiculously small and stuttery. The main meal was not very good, pasta sauce was gross, could've done better with prego."
Pros: "We arrived 15 minutes early, which is always great!"
Cons: "They ran out of the chicken for dinner and only had manicotti left, which was horrible! No apologies for running out of 1 of the 2 options. The audio was horrible. In order to watch the movies, I had to hold the cord in 2 places in the exact right manner, or it would cut out and there would only be silence. Not fun trying to maintain that position for 9 hours."
Pros: "Staff attentive. Came by very frequently."
Pros: "We got there"
Cons: "Seat back entertainment? What a joke! It was like watching a movie on a Motorola Razr (or my old Ericsson flip phone). Surly old battle axe sky waitresses. 90s vintage plane interiors. Need I go on?"
Pros: "We cheked in on line At Amsterdam airport at the drop of lugage was a nightmare Line out the door wich made us almost missing the plane"
Cons: "We cheked in on line for our flight Amsterdam Boston Ariiving at 5.05 AM for our first flight to Frankfurt at the lugage drop of desk There was a line out the door wich made us almost mis the plane At the gate they had problems with my carier on The same carier on is traveling with me for more than 15 years and never denied plane acces Result all my creditcards/money and important documents where not longer withs us So we could not buy a drink or food at two airports There was plenty of space in the overhead compartments above our seats That part of our experience was very bad Tnx"
The bathroom wasn’t super clean
Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.
Le repas est casiment vide
Pros: "Crew were very good."
Cons: "No vegan food available."
Pros: "n/a"
Cons: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Pros: "Entertainment system"
Cons: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Pros: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Cons: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
Pros: "I like the comfortable seats"
Cons: "Service lag a little"
Cons: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Pros: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Cons: "See previous"
Pros: "Great food and friendly crew."
Cons: "Seatback system was old and not very functional."
Pros: "The entertainment options were great."
Cons: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Pros: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."
Pros: "The crew was wonderful. We were in business class which was modest but comfortable."
Cons: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Pros: "Yes"
Cons: "Everything very good"
Pros: "In flight entertainment was great"
Cons: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Pros: "Red wine was excellent"
Cons: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Pros: "Amazing crews!"
Cons: "N/A"
Pros: "The crew was pleasant and boarding efficient I lucked out with first class"
Cons: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Cons: "Boarding at CDG was awfully slow"
Pros: "The airplane"
Cons: "Nothing"
Pros: "The staff were very helpful and professional."
Cons: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Pros: "Nothing"
Cons: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Cons: "Flight was delayed by 1h30min, so we arrived very late"
Pros: "Enjoyed my food, especially tasty for airplan fare!"
Cons: "Not enough leg room"
Cons: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Pros: "The service was very professional."
Cons: "Everything went well."
Pros: "The plane arrived in New York smoothly"
Cons: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Cons: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Pros: "Fine for a 45-50 minute regional flight."
Cons: "Wouldn’t be great for long-haul flights."
Cons: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Cons: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Pros: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Pros: "I would like to come on time each trip because I got two late time before with airfrance"
Pros: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."
Pros: "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."
Cons: "no vegeterian sandwiches very disappointed"
Pros: "Boarding and punctuality."
Cons: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Pros: "Efficient on and off Staff polite and helpful"
Cons: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"
Pros: "Great people"
Cons: "It was an hour late"
Pros: "The crew nice people, boarding was fast and pleasant, the flight was pretty good"
Cons: "nA"
Cons: "Food and coffee were cold. Service on AF is getting worse."
Pros: "The food was good, the staff was very friendly and very nice,"
Cons: "The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours"
Pros: "A short flight but attendants served us a snack and water with a smile."
Cons: "No business class"
Cons: "Small leg space"
Pros: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Pros: "Average flight"
Cons: "Food on AF montreal - paris flight and totally rude stewardesses"
Pros: "Bar/Coctail service on AF was excellent."
Cons: "Boarding area at CDG had almost nothing in the way of food and drink. Only one small Illy. Unbelievable in a major international airport."
Left 1.5 hours late. Crew were .5 hours late. Plastic wine glass had a crack in it and I ended up with half a bottle of red wine in my lap. Water on plane was not fit to drink - at least we were warned by the cabin staff. Flight attendants were very good.
Baggage handling could be more carefully bag was damaged
Transat is always a perfect alternative to transatlantic flights!
Would be nice if they could have a wifi service onboard and also if they had a food menu other then the one you have to pay !
Pros: "Food was good"
Cons: "More ice was needed in my drinks"
Pros: "Crew was accommodating and kept me and my family comfortable in the flight. Food was good"
Cons: "Free stuff like headphones and blanket which can be collected at the end of the flight"
Cons: "Seats low on padding, no movie options other than the one offered on the public screen"
Cons: "The staff did not want to accept my ticket purchased through kayak, told me that should have bought a ticket directly through air transat, and they told me to buy a new ticket elsewhere if I wanted to travel on that day. So I had to buy a same day ticket with air canada for an additional $900 CAD, and my ticket bought through kayak was useless, making me waste the entire cost of the ticket purchased through kayak."
Pros: "I’m sure the flight was fabulous. You see, I wasn’t on it, didn’t book it and wasn’t even in London"
Pros: "I liked having an empty seat next to me?"
Cons: "As a big guy, the person in front of my was reclining, and literally dug into my knees. I'm 6'3" so I'm not like abnormally large, but yeah. If there was someone sitting next to me this flight would have been absolutely horrendous. Also, no radio? No TV, what is this? the 80s? Earlier?"
Pros: "Crew was good"
Cons: "Boarding was awful. One queue in a very small area for all passengers. Agent tried to charge us 150 GBP for 3 carry on bags which we had previously carried on for 2 other flights. Felt like extension until I pushed back."
Cons: "Travelled from Toronto,CA to Lyon, FR and wasn't pleased with service, food, no coffee available plus drinks were limited. And on top of that when I arrived in Lyon, my baggage wasn't delivered from Toronto (was told at baggage claim desk). I paid $70 dollars for something that didn't get delivered."
Cons: "We boarded late and arrived late."
Pros: "No turbulence."
Cons: "Fees for luggage included just as it used to be !!!! 60 euros for a luggage is way toi ecpensive !!!!"
Pros: "Boarding went smoothly. It was nice that the crew was overheard offering the emergency seating to passengers with very long legs. And to be honest, our flight into Orlando was fantastic. It was just our flight back to Toronto that we had problems with."
Cons: "Plane smelled. Seats were way too close together. No leg room at all. Also, I know it wasn't air transat 's fault but there was a toddler behind me kicking my seat for three hours. I am also irritated that we had to bring both our passports and our nexus passes because air transat won't take nexus."
Pros: "It is already bad to travel overnight. When flight is late, that makes it really bad"
Pros: "There was not much to like... we boarded quickly that was about it."
Cons: "For starters, they should offer water and juice on all flights. On my outbound trip they only offered water and it took them a long time to offer the water. Also, on my inbound trip they turned on the lights after take off and had them on for a while. Seats are also SMALL."
Pros: "Nothing"
Cons: "Everything. Really tight seats, sloppy entertainment, terrible food, decent staff. Door malfunctioned so bad to stay on the plane longer, almost missing the connector."
Cons: "Seats are too small, not enough leg room, no entertainment"
Pros: "Crew was kind and attentive. Boarding was efficient."
Cons: "Smallest seats I've been in in a while. Very poor on board entertainment (one 10" screen for every 4 rows, damaged audio ports, annoying movie choices). Very limited cabin storage."
Pros: "Great price! For the price, we didn't expect much, just travel and get there safe - NO FRILLS. We paid a little extra for legroom and are happy this was not an inflated price. Paying in advance for our bag and getting a small discount was also appreciated. "Get what you pay for" without feeling "nickled and dimed" is what we consider economical and fare treatment."
Cons: "Again "you get what you pay for" is considered. However if I was to be critical, the choice of movies was a little stressful and one sided. (Star Wars and The Avengers). I brought my own entertainment but I felt bad for the Older generation who may have preferred something a little more relaxing and less CGI explosions. Also the interior decor and hardware of the plane was seriously aged and worn, which could use for an upgrade soon."
Pros: "The crew were very friendly, sweet and accommodating. I had a seat by the exit which I luckily didn't have to pay extra for and the leg room was ample and really helpful on a long flight. The meal was pretty good, but I really wished airlines would stop wasting so much plastic - I think there should be a way we can support the environment better when flying."
Cons: "I didn't realize Air Transat was a bare-bones airline (not that my flight was cheap in cost) - we didn't have pillows or blankets for the flight (10 hours) and had to pay for them! Seems like that should be standard on a long haul flight. The seats are very narrow with poor back support, and my back started to hurt 5 hours in. Many people were standing in the aisles as it was so uncomfortable. I was very cold throughout the flight, which was another uncomfortable aspect. One of the bathrooms was out of order which resulted in everyone using the same one - you can imagine how smelly and messy it got."
Pros: "Food and drinks"
Cons: "There were no personal TVs and the small TV in the overhead was hard to see and only played 1 movie. The seats were really small and space was tight."
Cons: "My suitcase was damaged and it was not handled well at the airport and I have not heard back from the Airline"
Pros: "On time,I could charge my mobile"
Cons: "The curser of the smart screen was hard to use"
Cons: "2.5 hr on tarmac before departure"
Pros: "Lunch was good-Other food was basic-eg cold meats with an artichoke with some large pasterie?-no real fresh food"
Cons: "Seat doesn't recline sufficiently to allow comfortable flight"
Pros: "Timeliness. Took off and arrived early. Wonderful bonus."
Cons: "Expensive soggy sandwiches. Cramped seating. One small glass of warm water to drink on a long flight."
Pros: "We loved the direct flight, comfortable seats, ample leg room and great service. Not to mention the overall great value we got for the all inclusive package."
Cons: "That we had to come home."
Pros: "Didn’t get to use my tickets"
Cons: "I will never again book a flight with just fly. Poor customer service. Refuse to cancel or partially refund flight within allotted time the airline allowed. Had to fly earlier as brother health condition worsened"
Pros: "Loved the updates on my flight"
Cons: "Uncomfortable seat"
Pros: "I was crammed into the middle seat between two obese men. I could hardly move my legs or arms. They offered bistro but when I asked for a bistro item they said they had no more."
Pros: "Seats are very narrow a normal person cant fit in an aisle seat without having a portion of their shoulder sticking into the aisle which means constant bumping. Food was ok at least their was some which was really welcomed. Busy busy flight. Loved that it was a direct flight"
Pros: "We had a issue at boarding and nobody could help Nobody is in charge, they use this technique to avoid helping anyone. You go from manager to manager and they claim tht the person who could have helped is not here and you can t reach her on the phone either So they didn t help us! Pathetic technique. After the scandal in Ottawa. I am not surprised this airline has such a bad reputation. I don t recommend it. Also blankets and headsets cost 9 dollars each. Thanks for putting strong AC!!!"
Pros: "Helpful and friendly attendants."
Cons: "Cabin was too cold."
Pros: "* Smooth flight. * On time DEP and ARR."
Cons: "* Not able to check in on line due to Kayak was provider. * Too much time spent on pushing the duty free goods. * Felt like the trolley came down more times than food or drink. * Long line to check in. * Wasn't able to use entertainment App even though I had pre-loaded the App. It asked for my confirmation number but I didn't have one because of the Kayak booking. With other airline, flight attendant was able to over ride. This time flight attendant said she couldn't do it. I felt she really didn't care."
Cons: "No individual screens for entertainment"
Pros: "Nothing in particular"
Cons: "Below average company"
Pros: "Quick baggage drop at counter , very nice crew ..."
Cons: "Seat configuration 3 3 3, no power outlets for charging your devices..."
Pros: "The crew was very efficient,the food was very good, crew walked and gave water after meals and throughout the flight thereafter. Cleaning was efficient too."
Cons: "Smelly washroom and a very dirty toilet bowel in the beginning of the flight. It was cleaned and looked better but still had a smell of urine. Boarding was very disorganized. People rushed in to board causing lines to board."
Pros: "Pleasant flight, friendly service on board. Not the same at the checkin. For a vacation destination, a friendlier service would be much apprixiated"
Cons: "Too much bread...being diabetic there was no choice."
Pros: "We were able to select our seats and got front row with amazing leg room - we are both tall so it really made our trip! Staff were attentive and friendly and in flight entertainment options were awesome - lots of shows and movies and games to select from. Our flight departed and arrived perfectly on time. We will 100% be travelling with Air Transat again!"
Cons: "Typical airline food however other options were available for additional cost. I have no real complaints!"
Cons: "3.5 hour delay at 7:30AM?"
Pros: "crew was nice,i had just done a hip replacement in Mexico and ended up with three seats to myself it was awesome Plane left on time and arrive 28 minutes early perfect"
Pros: "Avion propre et secur"
Cons: "Peu d espace mauvaise gestion des nagages dans la cabine. Trop de bagage parpasager."
Pros: "bel atterrissage smooth, staff gentils. Vraiment bien."
Cons: "Un peu froid dans l'avion. Je ne filais pas cela n'a pas aidé mais les autres passagers aussi ont mis un manteau."
Cons: "the blankets weren't free and neither was the alcohol. the flight would have been better if i could have been so intoxicated that i had no recollection of it. It was the most turbulent and we had to wait so long to get a run way and when we landed to get a terminal. I thought you guys planned this stuff ahead of time?"
Pros: "Overall a good and relaxing flight. Crew members were nice and accommodating."
Cons: "No entertainment unless had already preloaded the app."
Cons: "Flight delayed one day. All hotel booking got cancelled and tour that I arranged. Several hundred dollars are wasted, since it is less than one day notice. No refund. Flight ticket was cheap, but ended up pay more eventually. Also lost precious one day of my dream vacation. Airtransat do not pay back EU regulated fine to passengers. They gave us $200 credit only can use to purchase Airtansat ticket. Which will not be happen with me again. Hope Kayak seriously consider for future relationship with them. I also disappointed with kayak too, no delay or flight cancellation e-mail received from you."
Plane was over an hour late.
Notwithstanding a delayed departure to allow passengers stuck in security to make the flight, all went very well.
Late check in
The plane from Toronto to LA had barely space enough for my knees..I am 5.2 145pds..so not as large as a lot of people..could barely make it to the bathroom..I need to loose 30pds to fit in those seats
Cons: "There were several announcements to download the Air Canada app in order to access in flight entertainment. They must have been 5-6 announcements about this. WiFi access was to start after take off in order to use the app. but was never available."
Cons: "The entertainment system was lagging and the seating was tight , I got to be close and bond with my 70 year old neighbor"
Cons: "Screen is slow and outdated. Easy upgrade from one class to another."
Cons: "Delayed over an hour then cancelled last minute, rebooked on a flight the next day that didn't leave until noon, had to call into reservations to get on an earlier flight on another airline"
Pros: "Loved crews."
Cons: "Our plane was delayed for 5 hrs. On top of it, they brought in a smaller plane with 100+ less seating than original one which caused us losing our reserved seating. They refused to give us our seating arrangements up until the boarding time. All the other passengers had boarding tickets but us. So our family couldn’t sit together. I had a super pleasant experience with Air Canada prior to this trip so it made me so sad. On the other hand, crew were fantastic. We missed our connecting flight but they took care of us so I was happy in that sense."
Pros: "Staff was courteous."
Cons: "Entertainment Was limited. Ran out of options for food because of flightbdeparture delay we were over 6hours on flight and many were hungry."
Pros: "Crew very friendly. In-flight refreshments & Entertainment provided."
Cons: "Cramp seats."
Pros: "Crew was nice"
Cons: "No food, no entertainment. Very uncomfortable plane"
Pros: "considering all the delays, both in delay in leaving Amsterdam and holding pattern due to thunderstorms in Toronto all went well in a very long day."
Pros: "Major kudos to the flight attendants on our flight! They really helped is by provinding plant based food despite not pre-ordering it. GreAt job!"
Pros: "Friendly punctual"
Cons: "Seats are way too close! No leg room!"
Pros: "Great airline for food and service."
Cons: "For couples traveling in business Air Canada's seating is designed to de-couple by placing barriers between seats . They need to try Emerites to check out how a pod should work Entertainment is limited"
Cons: "Was surprised not to have screens in the seats to watch movies on an international flight."
Cons: "They lost our luggage not only on the way to our destination but also on the way home both times in Toronto"
Cons: "Super noisy and we left 30 minutes late"
Pros: "Rouge flights are not comfortable no room for your legs and on a four and half flight very uncomfortable. Soft drinks are free but not even a bag of nuts."
Cons: "International service quite a bit better, still not lufthansa standard, but better than crossfair/swiss"
Pros: "Great crew and helpers on the ground too! Loved the entertainment too! :)"
Pros: "Great crew and on schedule."
Cons: "One of the better flights I have taken no complaints."
Cons: "An international flight, yet no food, and had to purchase beverages and ear buds."
Cons: "The lavatory sink was clogged. The audio to movies was inaudible, as though the picture was streaming and the audio was lost. The crew offered little assistance to a clearly frail elderly passenger who had a very difficult time rising from her seat and using the lavatory."
Cons: "Flight delayed 2 1/2 hours, plane A/C not working. Waited for another plane. They tried to fix the first plane but they just delayed getting another plane."
Cons: "flight was booked as Lufthansa, but Lufthansa would not allow seat selection and air Canada would not recognize Lufthansa booking code, so we were stuck in middle seats for 8 hr & 5 hr flights on third section we in in very back of plane even though there were better seats available"
Pros: "The food was really good. I was kind of shocked but each meal or snack I had was delicious and I especially liked that I could pre order special food according to my diet. The staff was friendly and the entertainment was good."
Cons: "the music channels were lame. I was bummed we did not have wifi in the plane and so I couldn't listen to good music the whole flight"
Cons: "Flight got cancelled then accommodations were extremely unorganized."
Pros: "Short flight"
Cons: "Felt like spam in a can."
Pros: "Seat, pillow and blanket were clean. Flight arrived on time, luggage was intact and there were no issues boarding or de-boarding."
Cons: "Booked 4 months in advance - flew solo. Only window seat left was at the very back, near where the crew prepared everything. The entire flight was spent listening to them prepare meals, discuss their trip itinerary, shifts and how Air Canada treats them, as employees, so poorly. The crew were very short with most passengers and it seemed over staffed."
Pros: "Friedly staff"
Cons: "Air Canada lost my luggage, customer service was very vague and unhelpful, did not get my bag back for almost a week."
Pros: "The flight attendant in Business class was absolutely fantastic. Very friendly, attentive, and fun. She made the trip special."
Cons: "Business were regular seats, but for such a small plane I understand."
Cons: "Only in Canada they make you remove headset for takeoff and landing."
Pros: "Nothing."
Cons: "they did not have media screens on tans-atlantic fight. Although they did have a network for iPhones, iPads etc., network had very limited options and did not include favorites such as flight maps. Also, food was very basic and breakfast consisted of a piece of banana bread."
Cons: "Ran out of salmon for meal"
Pros: "Friendly and professional staff"
Cons: "Entertainment system is crappy and looks like it's from the 1990's. It needs a serious overhaul. I reserved windows seats and showed up to check and had been placed in the middle."
Pros: "Smooth boarding, friendly crew, pillow and blanket both serviceable. Food was a little better than I expected for economy."
Cons: "Baggage handling ripped handle clean off new suitcase, both ends. Delays in departures from Dublin led to us using stairs off of plane on tarmac. Entertainment mostly dependent on app you can't download on plane if you're using wi-fi."
Pros: "boarding was quick, organized."
Cons: "my in-seat personal tv was broken. If there hadn't been other empty seats, I would have had to sit with no IFE the whole flight."
Pros: "From the views read I cannot say I had the same experience. Crew was helpful & kind. Flight was on time and comfortable."
Pros: "The crew was friendly and multi-lingual. The food was fine and beverages were frequently offered. I live in Michigan, but flights from Windsor (via Toronto) to Europe are much less expensive, so well worth the drive over the border."
Cons: "This airline only allows for one free checked bag when flying internationally. The checked bag size is stringent (but at least travelers are notified about that several times when booking and paying on line. The movie options are limited, but still enough variety to find something to watch."
Pros: "For the most part all crews were courteous and friendly. Early boarding for a disabled person traveling with our family was problematic on each leg of the trip."
Cons: "Not being informed of the reasons for the delay of almost four hours in the Toronto to Amsterdam leg was a major disappointment. Legroom on both transatlantic legs was a problem as well."
Pros: "Never got on this flight. We were never given an email to self check in, and we're unable to board 45 mins before at the gate coming frim anotthe flight. They overbooked this flight & sold our tickets, and then told us we couldn't get on flight. Now we are out $2500 buying new tix!"
Cons: "All the above. A simple check in email would have averted this problem. All the other airlines do this. We were under the presumption that we had to check in at airport when we didn't get check-in notice. Furthermore, they sold our tickets, so we're down $2500 and they doubled their profit. It would be hard for me to say I will use Air Canada or kayak in the future."
Pros: "Friendly staff, not as crowded as most airlines"
Cons: "There was nothing to not like -- they might need a few more rest rooms for the coach classes"
Pros: "Free wifi in airport, easy boarding and disembarking"
Cons: "Limited movies on wifi, limited sandwiches"
Pros: "The crew was great as usual, and I always enjoy the unique selection of international film in the entertainment system."
Cons: "That old plane was VERY drafty around the emergency exit. I can't remember ever feeling cold on a plane. Usually it's the opposite. But here was a consistent stream of ice cold air leaking through the airframe around the emergency exit. It was cold enough that I had to put several layers of blankets up on the wall and lean against them all the way home. In addition, my seat was so "well-used" that it provided very little support and often felt as though I was sitting on a bench. Not a pleasant experience."
Cons: "The original AC flight left an hour late with no explanation. I literally ran to catch my connecting flight. Though the plane was still sitting there and still connected, they would not let me board. The AC rep was extremely rude and uncaring. He acted as though it was my fault. He rudely said the next flight is at 8:00 that night. It was currently 7:30 in the morning! And I had another flight to catch. He just kept telling me to sit down. Another rep eventually got me on a flight via standby, but I had to reschedule my next flight and it was a race to catch the last flight home. Very stressful day with little concern from the airline. I'll do everything possible to avoid them in the future."
Pros: "The crew on board was WONDERFUL. She was so cheerful and clearly loved her job. What a way to end 2015 and start 2016 (didn't get her name)."
Cons: "The plane was very cool but VERY old and loud. Nevertheless, seemed well-maintained and I felt safe."
Cons: "we no have entertainment for 8 hours. 20 TV's no worked in the plain"
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