Liked traveling with Virgin on the past. This time checking was an issue, meals sucked, we were missed when meals were served. Not a great experience. Will travel in two weeks to the UK but will fly with another carrier
Pros: "Decent crew, nice snacks."
Cons: "Wifi shonky - didn’t work most of the way. Entertainment app didn’t work. Lengthy delay."
Pros: "Everything! From check-in all the way to the landing of the plane I was really satisfied! There were a couple crew members that really made the flight feel so at-home/friendly that one could not help but just smile and relax in the flight. Awesome job crew on Flight VA69!"
Cons: "I wish my partner and his family were with my parents and I on the flight to enjoy the experience we had as well."
Pros: "The crew was very good and there was enough leg room."
Cons: "The dinner option was underwhelming."
Cons: "Poor communication about the reasons for our 4 hour delay. Also, we purchased Economy X, which should have given us priority boarding, but we were told we had to stand in the general admission queue."
Pros: "I like the professional approach of the airline and the staff. Seats are really comfortable and i did not need my sleeping pillow at all as the headrest of my seat was already so comfortable."
Cons: "There is not much which i did not like about this airline. Just like other airlines, now have started feeling that Economy class travellers are being approached with bit biased approach in hospitality though they have major contribution in meeting flight running expenses. All airlines should start considering this fact and improve the overall approach."
Pros: "- Special meals available for those with dietary restrictions. - Friendly cabin crew."
Cons: "- Boarding kept getting delayed without any warning. - Duty free purchase was meant to be collected just before boarding the plane but mine was not there. This was not so much an issue but the man said he would have my bag sent to my seat and I was subsequently approached by a crew member who asked for my receipt. Which he was holding in his hand. I would have thought it would be quite easy to confirm the person without them having the receipt as the their name and seat number is on the receipt but he had to go back and check if it was okay. - Found it hard to sleep on the overnight flight due to uncomfortable seats. Would probably not be an issue in upper class. - No comment on entertainment as did not use it."
Pros: "Great attentive service, good food and in-flight entertainment"
Pros: "Food was delicious, consistent timely service and excellent entertainment options onboard. The flight was an hour early!"
Pros: "Virgin Atlantic offers good service at a reasonable price to/from the US to London. Good food service and unbelieveable number of movies and entertainment to choose from."
Cons: "The seating and leg room in economy classic were inadequate. We felt way too confined in our seats and the leg room was a joke. I am only 6' tall and this was unacceptable. We will try to upgrade for the return trip."
Pros: "The food was okay"
Cons: "The gate was Jane without announcement"
Pros: "Friendly staff, so much food/snacks were offered. Good movies available."
Cons: "Arrived 1:10 min begore departure. Customer service reps quoted me with No Show. When asked they have no courtesy to answer. Both the rep over the phone and the rep at the airport were horrible. Did I say I was traveling business class? You could imagine the economy"
Pros: "Staff on this flight were excellent"
Pros: "Fast boarding and nice staff. Food selection was ok"
Cons: "One item missing from menu (unavailable). Issues with entertainment system. Bathrooms lacked moisturiser which is always very helpful on long flights where the air is dry"
Pros: "Nothing. The whole experience was horrible."
Cons: "I didn't make it to Siem Reap because the first leg of the trip from IAD to London was cancelled by Virgin Atlantic after it was fully boarded. The excuse was that a flight attendant had food poisoning and was unable to fly and so the entire flight was cancelled. The Virgin team seemed unconcerned and showed NO sense of urgency to try and get people rebooked. Their solution was to rebook everyone on an evening flight the next day. If a passenger was only going to London, that was probably fine. But for people with connecting flights -- or like me with multiple connecting flights -- that wasn't acceptable."
Pros: "Crew was very solicitous...food was quite good.."
Cons: "Baggage was very slow in arriving. ..45-60 minutes"
Pros: "Overall comfortable journey"
Cons: "No option to book food option 24 hours before as could check in could not been done earlier than 24 hours before flight. I logged exactly 24 hrs before filled in details which took a few minutes by that time said too late to book special meal."
Pros: "I loved how the airline crew were very accommodating. This was an awesome experience. A+++"
Cons: "I have no complaints."
Cons: "I never expect airline food to be any good but I’m always hoping it’s edible. This was not the case, as the egg breakfast made me physically ill."
Pros: "The personal care and attention."
Cons: "Old movies and few entertainment choices"
Cons: "We haven’t possiblyty to check in online. Crew smell was terrible, ladies used some perfume, some people was allergic to it"
Cons: "These seats are small"
Cons: "The crew was rude."
Pros: "Excellent entertainment options, out stewardess was fantastic."
Cons: "Cramped seats."
Pros: "The food was AMAZING. No, seriously. Everything we had was great."
Pros: "I've had knee surgery and the flight attendants were very accommodating as to "make" and ice pack for me. The recline of the seats was impecible. The food was great. Overall, great flight."
Pros: "Getting to Barbados from Manchester airport is convenient"
Cons: "The light weight on a long haul flight do not work anything over four hours you need some form of comfortability and virgin got it wrong with the seats .. yes I know the industry is all about making and saving money but you also need to Remember that most of this flight you will be sat down for"
Pros: "The crew was friendly and did a great job."
Cons: "The seats were a little tight."
Pros: "Purchased an extra 3" of leg room, which helped tremendously being that my husband & I are both tall. Flight attendants were friendly, helpful & attentative. There were plenty of beverages offered. The food service was adequate. So many options on the media screens on the back of the seats. USB ports were provided on the back of every seat as well."
Pros: "The service, the service. My wife got a cheese and fruit platter after dinner. Crew went out of their way to make us feel special and welcomed. Excellent service."
Cons: "Nothing to complain about."
Cons: "Entertainment system was good, and I felt that you appeared to have more leg room in economy than other airlines."
Pros: "100% best flight ever"
Cons: "Both my departing flight and returning flight had broken wifi on it. Very bummed"
Cons: "More than one hour delated"
Pros: "great food and service!"
Cons: "It got a little cold in the cabin for a few hours."
Pros: "Smiling and helpful staff Great FREE food and drinks good movies Free goodie bag of travel goods, blanket, pillow etc Free candy for landing descent"
Cons: "Leg room is a little tight"
Cons: "BYOjet cancelled my flight"
Cons: "the seats are not as comfortable as those on new planes"
Pros: "Mostly everything was fine."
Cons: "Not really anything particularly that I didn't like."
Pros: "Very happy with everything"
Cons: "Air conditioning"
Pros: "Entertainment was okay, flight crew was nice"
Cons: "After checking in my wife and I were in separate seats. I was then unable to change my seat after check in. After calling the helpline I was informed that it is impossible to change the seat after checking in until I am at the airport. No other airline has such an obscure, in efficient rule. Virgin takes pride in being a step above their competition - I didn't see it. I have flown international on Delta, American Airlines, British Airlines, United, and others and any difference in the experience was negligible."
Pros: "Getting off the flight"
Cons: "The seat was excruciatingly uncomfortable. My legs went numb within an hour. It was hot and stuffy in board, the head rest kept slipping down and hurt my neck the legroom was tiny and cramped my knees and feet. The jerks behind me shoved their feet in the seat and I was disturbed every rime they tapped their screen. Mine wasn't working well so I had to repeat pressing my screen the entertainment selection was lame. The food was stodgy undercooked glutinous and bland. The snacks were stale and the tiny drink servings were almost pointless. Clint think I'll fly Virgin australia again"
Pros: "Great cabin comfort and entertainment. Very nice place to be."
Cons: "Cabin crew less warm and professionally nice than Virgin. One point that needs addressing is that when the cabin crew or, even more so, the pilot came on the PA, the sound level was so much louder than that of the entertainment system. You had people jumping out of their seats and it was very uncomfortable."
Pros: "Very friendly and helpful staff! Food was very good too."
Cons: "More leg room always desirable"
Pros: "Overall, great flight. The gentleman in LAX waiting for us late arrivals from the connecting flight from MSP was very capable and helpful, going into action for us so we could make our tight connection, in which the others should have already boarded."
Cons: "Knowing where my bags were, and if they'd made it with me."
Pros: "There were lots of choices of movies. The flight was only half full, so I got two seats together to stretch out."
Cons: "The cups for water and juice were very small."
Pros: "Great service, tons of food"
Cons: "This VS007 flight is in an old Airbus that needs a major overhaul, especially compared to newer planes in their fleet. The screens are hardly visible, the movie selection more limited, the seats old, and no electrical outlets for a 11hr flight is just not acceptable these days!"
Pros: "The veg meal - paneer, rice, lentils - was absolutely delicious. In fact, all of the food was great."
Cons: "Slight problem with the movie viewing - the screen kept going blank every minute or two throughout, and had to be touched to restart. Only on the films, though; the TV episodes were fine."
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Swift clean friendly on time
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
Pros: "Staff were polite"
Cons: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."
Pros: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Cons: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"
Pros: "The aircraft"
Cons: "No overbooking next time!"
Pros: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Cons: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Cons: "Travelled business class and was ace experience"
Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Pros: "Great plane and staff"
Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Pros: "The flight crew was so friendly and the food was really good."
Pros: "KLM staff is great"
Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"
Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Pros: "Overall booking and airport was ok. Food was also actually quite good."
Cons: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Pros: "Crew was excellent -kind nice and very attentive"
Cons: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Cons: "Our lougage did not arrive"
Pros: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Cons: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Pros: "Easy to board and easy flight."
Cons: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Pros: "Very friendly service!"
Cons: "At some point the luggage was lost. here."
Pros: "My bagage broke"
Cons: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Pros: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Cons: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Cons: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Cons: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Pros: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Cons: "Nothing. This is filler text to meet min characters."
Pros: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Pros: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Cons: "No complaints."
Pros: "Food and drink service"
Cons: "Boarding pass facility"
Pros: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Pros: "Excellent service and comfortable flight"
Cons: "Flight delay roughly an hour"
Pros: "A nice short flight"
Cons: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
Pros: "Plane service"
Cons: "1h30min delay at airport"
First time with Aer lingus, excellent job. Recommended ;)
Pros: "crew was super nice"
Cons: "major delay, no info, boarding process felt like a cluster"
Cons: "The check in in the web site was not working the previous day. The check in at the airport in rome was hoorible... 1 hour and 20 minutes on line to be able to check in. Only two clercks workig in a very croded space ."
Cons: "My bags did not make it to the destination. This caused me to miss a bus and train."
Pros: "Fast moving to baggage claim area."
Pros: "The flight was on time and boarding/de-boarding was very easy. there was ample overhead storage for everyone."
Cons: "Extremely uncomfortable seats (I travel internationally multiple times a year and am used to long flights). Other international flights include beer or wine The food was mediocre at best"
Pros: "Crew was amazing, someone had found my passport and turned it in to a crew member."
Cons: "I didn't like being taken for a bus ride and then standing outside in the open for 10 minutes before take off to Madrid and again today being brought to Terminal 1 to have to walk long distances to get to the passport control."
Pros: "Quick, on time, professional."
Cons: "Shuttle transfers... I prefer direct to plane boarding."
Pros: "No issues at all."
Cons: "No issues to report."
Pros: "Crew and pilot."
Cons: "Couldn’t pre print boarding passes."
Pros: "Despite the delayed flight air Lingus gave us compensation bonus for a small meal and drink at the Barcelona airport after 2 hours caused by a thunderstorm."
Cons: "Inflight Barcelona to Dublin air lingus were charging for drinks ( non alcoholic) and food . Which seems to me after waiting 02 hours at the airport they were suppose to compensate the customers."
Pros: "Professional staff"
Cons: "Slow boarding"
Pros: "The flights themselves were nice. Food was fine. Flight attendants were helpful"
Cons: "Getting to our connection was awful. Prescreening getting into the US was terrible. Got selected for special screening and the officers said the gate knew we were held up there. Only had one hour to reach connection. Lost an immense amount of time getting swabbed and patted down. The gate was closed when we arrived. Had to run to the gate. By accident we found out the gate was closed from someone who happened to hear word that we were looking for the gate to JFK. Almost didn’t get on the flight. If we didn’t run who knows if we would have made it. If you are only giving people an hour to get to their connection, then don’t let them get held up for 40 minutes. It’s idiotic."
Cons: "Everything. 'Nuff said."
Pros: "On time"
Cons: "We had to spend $1000 on tickets because Kayak DID NOT book us on the flight we had a confirmation for"
Pros: "The crew and staff on the ground was nice."
Cons: "Huge line at check-in Broken seats on the plane that didn't recline Late departure Overall poorly organized"
Cons: "The chairs are so uncomfortable!"
Pros: "I barely remember the flight as I was traumatized by the flight previously mentioned."
Cons: "Lost luggage!!!!!!!!! See above. The seating was a little better than British Air."
Cons: "I asked for Vegetarian food when I booked the flight but I didn't get any. When I asked for Veg food, I was told they didn't have any. With delays and everything, I didn't get to eat anything for 16 some hours."
Pros: "Flight on time and staff very friendly."
Cons: "After dinner, icecreme was served in Dixie cups to some passengers but not to me. Flight attendant seemed aloof."
Pros: "Large plane"
Pros: "Flight was incredibly smooth and on time."
Cons: "I had selected an emergency aisle seat because additional legroom was offered in those seats, however, the seat was so narrow I couldn't sit there. Moved to a regular seat instead. Food was really mediocre compared to food I've had on other airlines."
Pros: "Seats were larger with more leg room. Flight calm and without incident"
Cons: "No snack"
Pros: "All worked smoothly"
Cons: "Service and friendliness"
Cons: "The most uncomfortable plane that I have travelled on. Seat - unbearably uncomfortable. Toilet falling apart, parts of seats falling off."
Pros: "Ahead is schedule"
Cons: "Even had to pay for coffee"
Cons: "At Frankfurt Main airport the check in counter had initially only one person and the lines were very long. After about 30 minutes they opened 2 more counters. We were waiting at the gate for the bus and the flight time had passed , but no announcement that the flight is delayed. finally we get on the plane and then we get an announcement that we the plane does not have clearance for another hour and half. The entertainment on board is very very old stuff, and shockingly the food is also bad and no vegetarian food."
Pros: "Not much paid for prority boarding but we were bussed to the flight in Faro and this made prority boarding nul and voidboarding"
Cons: "Out of your control but the shuttling around from gate to gate was inconvenient"
Pros: "Pre clearance in Dublin flights to US is nice. It's helpful for traveling to/from Ireland as they tend of have the only direct routes from a few US cities."
Cons: "Food is terrible. The planes are old. No USB on many of their planes (some have been updated but not all) Can't properly use your own headphones with the entertainment, and the headphones they provide are absolutely horrible. But worst of all is how crammed it all is."
Cons: "I made my reservations for British Airways and the flight was by Aer Lingus."
Pros: "Great flight crew. Decent leg room in coach. Plenty of good free food on this long international flight."
Cons: "The flight departed over two hours late. There were no updates despite the promise of one at a specific time. Bad communication with passengers in gate area."
Pros: "Aer Lingus is a great airline overall."
Cons: "The movie selections. Too much Sci-fi and/or action adventure. Please mix it up with a variety of genres"
Pros: "Pretty much on time. Basic flight. No frills."
Cons: "No entertainment. No complimentary services."
Pros: "Loved being on a flight for holiday, and knowing I wasn't being overcharged for needless frills."
Cons: "I don't remember if they served a drink, I know things were for sale. But that seems to be the European way."
Pros: "Not much"
Cons: "The ladies who checked in our bags were incredibly rude to me, my mother and my husband. On top of that they forgot to add the tags for Rome on our luggage so they got stuck in a connecting flight in Chicago. When we asked the supervisor to tell the people in luggage claim to forward our luggage to Rome when we were in Chicago (because of course the connecting flight only gave us 40 minutes to get to our flight to Rome so we didn't have enoughtrime to check our bags a second time), he said no. What would it have killed the guy to make a simple phone call? The alternative was to wait a day or two to see if maybe we could catch another flight to Rome with our luggage. I've never made a complaint before and I've never really made review because I don't it really accomplishes anything and I'm sure the idiots at American Airlines will never see or care about this, but I was extremely disappointed. They didn't get any empathy from your employees not even an im sorry, and I get that this job is hard but I have the same job too and I suck it up and still try to empathize with my customers. Oh well... it is what it is. The Airlines can do whatever they want."
Pros: "Short flight so not too much to worry about."
Cons: "Took carry on at gate. Not even water served."
Pros: "Crew was nice, food was good enough, having movies passed the time."
Cons: "Seats were very uncomfortable and space was tighter than on other flights. It was hard to manage limited movement and cramped knees for such a long flight."
Pros: "Staff ruth, no asistent help, no staff on airport of rayanner in Dublin, dirty flor inside of plane I will never ever never never travel with Rayanner Slow slow service with both/ cheek in and boarding"
Cons: "No good coustumer service I will make sure non of my famili or friend not gone travel with rayaner OTHER COMPANY MUCH BETTER THEN RAYANER PAYING LITTEL EXTRA BUT NEVER WITH RAYANER 2 TIEMS AND SOO DISAPOINT"
Cons: "It would have been great but my TV was not working properly and had intermittent sound. The flight attendants tried to fixit to no avail."
Pros: "crew was nice"
Cons: "it was too cold, no blankets"
Pros: "comfortable seat in economy class flight not crowded"
Cons: "no food or drink, unless I was willing to buy a bottle of water for $3."
Cons: "Airline lost my luggage."
Pros: "Ticketed straight through."
Cons: "Everything ok"
Cons: "Flight was delayed 2 hours stranding us in Chicago for the night"
Pros: "Seating was comfortable with a head rest. Large screens for entertainment Food was edible offer a good amount of drinks Staff was friendly"
Cons: "Luggage did not make connecting flight. Difficult process to book seats because it was not booked directly through aer lingus. No online seat booking."
BA finally had an efficient boarding process regarding COVID testing documents etc. They checked these docs during baggage drop and check-in (yay!) and then made sure baggage was placed on the same airplane as the owner (yay again!) the flight staff was friendly and helpful as usual and the flight was basically on time this go-round (another yay!)
Pros: "Crew great"
Cons: "No social distancing enforced, I was sat next to another person (no spaces between booked seats)"
Cons: "Missed our connection because of problem w jetway"
Pros: "Nothing British airways was fine"
Cons: "Your website messed up and booked my flight for the wrong month. I booked sept 20 2019 and your site errored out. Eventually it booked the flight but apparently it was for oct 20, 2019 and I couldn’t get a refund because it was through kayak not British airways. I’m never using kayak ever again"
Pros: "The crew were all nice."
Cons: "Aircraft VERY aged--NO charging ports?! Entertainment screens tiny and old touch screen interface, slow to respond. Remote control on arm rest=accidental volume changes and such. Do NOT get the veggie pasta, it's terrible. Overhead bins do not hold large bags correctly."
Pros: "The crew was fantastic"
Cons: "It took 3 people to check my bag something was wrong with the system ... the airplane was super hot for first half hour or so because there was a problem with air conditioner."
Cons: "The plane delayed by 30 minutes, I was rushed past security to wrong plane in Orlando, making me miss my flight, cue multiple times as the airlines "British Airways" and "American Airlines" bickered about who's fault it was. I'm still sat in Orlando waiting for my flight after losing my hotel in LA"
Pros: "Again staff at mobility assistance were excellent! We were late leaving and pilot made uptime.They really seemed to care about passengers"
Cons: "steak was dry. lite lunch was very salty shrimp"
Cons: "When allotting seats to seniors, BA could have been more considerate and not placed them in middle seats"
Pros: "Crew, food"
Cons: "I had to pay for the luggage. I thought it was included."
Pros: "Nothing to like at all."
Cons: "There is no food even water at international flight!!! Terrible service."
Pros: "Getting off"
Cons: "This route needs a bigger plane. Always packed. Only a few rows of business class. Took off nearly an hour late. Economy on BA is very much a budget airline experience."
Pros: "The staff was very friendly, professional and personal. Had a great seat with extra leg room and the washrooms were always clean. The staff were generous and prompt with the food and beverages and very accommodating."
Cons: "It was a long haul flight so the seat got a little uncomfortable near the end."
Pros: "All of it we left and landed ahead of time"
Pros: "BA is reliable in many respects. 1- Timely 2- Friendly staff 3- Decent food served in a timely manner 4- In a BA flight, you know exactly what you get"
Cons: "The airlines are pushing people to upgrade with those ever shrinking seats. I had a slightly above average size gentleman seated next to me and the seat was so tight he had to totally take over the shared arm rest and our shoulders were rubbing most of the time. That's not a way to spend 9+ hours"
Pros: "On time"
Cons: "Couldnt pick seat after checkin. They put me in the middle in the back row even though there were better seats left empty right next to me. baggage would have cost 100 pounds to check. Flight was not exactly cheap at 200 pounds. Will just fly the budget airline next time over british air since. I expect better accomodation for these prices."
Pros: "Slept. Food was good."
Pros: "Comfortable seat, great food and service. Very quiet and smooth ride on the upper deck of an A380."
Cons: "Worst issue was the noisy baby at the front of the cabin - no airline seems to have a good solution to this problem!"
Pros: "Crew are really the highlight. Food and seats are good in business class."
Cons: "Boarding was a bit chaotic. Passengers were bunched up outside the departure lounge - not sure if there were lines or not. Got sorted when we got into the lounge."
Pros: "Those beautiful British accents (ok English spoken properly)"
Pros: "I always fly AA but this time was a nightmare"
Cons: "The gate agents put me on a wild goose chase as they made an error on the time of my flight departing. My wife and I were sent to three gates and finally was apologized to by the manager on duty. Our flights were changed for free put we lost 5 hours of travel. My wife started IVF treatment today... and she was uanbale to sleep before her 7am appt ( got home at 3am) Very stressful!!!"
Pros: "Good staff and food"
Cons: "Seats could have been better"
Pros: "Quick flight, drinks available."
Cons: "I recall a snack being served on my first BA London-Belfast flight. Apparently that’s no longer done?"
Cons: "Mixed up boarding arrangements, length of time to disembark, being coached to the terminal. ok these add up as stress for business travelers on a deadline for meetings"
Cons: "Service was incredibly slow Seats were tight No USB port or charger Tiny entertainment screens Forced to check laptop despite this not being a standard with any other airline for the same route"
Pros: "All good"
Cons: "Nothing wrong"
Pros: "Great staff except for the idiot who kept walking back and forth with his loud shoes purposely seeking attention. Good wasn’t so bad as typical plane food."
Cons: "Flight was delayed. Not many entertainment selections."
Pros: "On time and easy."
Cons: "BA have stopped giving free snacks and drinks which was always refreshing and different to other airlines! It set them apart but it's just back to another airline now!"
Pros: "Flight was on time and boarded well"
Cons: "This was a codeshare with Iberia and the seats were incredibly close with barely room to fit a small person, much less the 6’+ person who was next to me and had to put his legs over onto my side. Had a hard time getting my bag down between the seats to put under the seat in front of me. And everything was a cost, even water. Note to self, carry water or a drink on the plane if you think you will want one."
Cons: "I am surprised and disappointed that British Airways charged money for refreshments between Bologna and Heathrow Airports."
Pros: "Seat 7k best of privacy, window and isle access. Backwards facing is fine."
Cons: "No wireless. Seats could be wider."
Cons: "Service is awful, last time I or my family using ba"
Pros: "The quality of food let it down but crew cheerful and helpful throughout the flight!"
Cons: "Not good enough to let back of plane consistently have no choice of food because it has run out. Maybe alternate end of plane you start service to avoid this happening."
Pros: "The crew on the plane were nice."
Cons: "British Airways misplaced our luggage for three days, and would give us no further information than "it will arrive soon." So, we were stuck near the local address we had provided in case they called for 2 full days. They refused to give us a more precise time as to when they would be delivered. Well, at one point they did say that they would be delivered at noon, but they weren't. Throughout the entire time waiting for the luggage to be delivered, there was no sense of urgency or concern on the part of British Airways. It seems missing luggage is just Business as Usual at British Airways."
Pros: "On time"
Pros: "Because of the cabin crew strike the old biddies pushing the trolleys were smart enough to give the passengers double the quota of wine to keep us quiet so we didn't mind the slow food service. I had an excellent flight sleeping thru half of it."
Cons: "The audio provided by the ear buds provided produced very poor results, probably causes long term hearing loss."
Pros: "Comfortable seats"
Cons: "They make you pay for WATER on BA!"
Cons: "So jammed in the damn airplane you couldn't move!!! Stop the caring about the money so much and start getting back to customer service. What a concept"
Pros: "Getting off the plane"
Cons: "Late departure and inefficient gate service. Seats very uncomfortable. Food was inedible. Otherwise, had a great time."
Cons: "did not have vegetarian food display of journey on 3d map a very very poor one - poor screen control, graphics , speed"
Pros: "The ground crew at checkin were friendly."
Cons: "The old aircraft that looked like it had seen better days. The old entertainment system that was jittery and crashed."
Pros: "Great crew good service, except a little unorganized at the gate. Best service I've gotten compared to other airlines I've experienced."
Cons: "Food was a little cold. Sitting in the middle of the row is the worst most uncomfortable in economy."
Pros: "I was seated on the upper deck of a 747 (63K) and had plenty of room. The cabin was quiet even though the plane was full. Service was excellent. I enjoyed the food. Cabin crew were great."
Cons: "The entertainment system was old and didn't have the selection of programs available on newer aircraft. Flight map was not at all detailed. Time for an upgrade BA! Boarding was a bit of mess. BA has so many different categories of who gets to board first that it got to be very confusing. People couldn't understand if it was their turn or not and people kept being turned away to wait their turn. It would be far easier if people were given a number from 1-5 like Air Canada and they call those numbers which are also printed on your boarding pass. I was flying business class and I think it a terrible cheek that they charge extra (in my case $129-$159 EACH WAY) to select your seat in advance. That's insane considering what I have already spent on the business class ticket. Seems like a money grab to me. I usually fly Air Canada, and this high extra charge will probably make me think twice about flying BA in the future."
Cons: "The low resolution screens and limited programming compared to other airlines and aircraft"
Pros: "Pleasant flight crew"
Pros: "Great food."
Cons: "Not much space for a long flight."