Cons: "Nothing. Flight was amazing"
Pros: "Confort and kindness"
Cons: "It was too cold"
Pros: "The crew."
Cons: "The time between flights."
Pros: "The socks offered in business were comfortable and nice looking. The red wine was good."
Cons: "The food was just average and the seat not too comfortable"
Pros: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Cons: "Flight was delayed, had to run to my next connection flight."
Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."
Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Pros: "The crew were excellent and seats were comfy."
Cons: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Pros: "Newer plane, crew was amazing, seats were adjustable"
Pros: "Crew was nice and pleasant"
Cons: "Flight very late"
Pros: "Great plane and staff"
Pros: "Everything was smooth and effortless."
Cons: "Can’t think of anything."
Pros: "Crew was great and professional."
Cons: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Cons: "Inflight was better than I expected. But needs upgrading air crafts."
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Pros: "punctuality of boarding and flight time"
Cons: "attitude of crew in business class: no sense of true hospitality"
Pros: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Cons: "Can't think of anything."
Pros: "Professional crew. Good boarding."
Cons: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Pros: "Food and staff behaviour"
Cons: "Food and one bathroom out of service makes an awful flight"
Pros: "Nothing really"
Cons: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Pros: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Cons: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Cons: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
Pros: "Helpful and smiling cabin crew."
Cons: "At some point the luggage was lost. here."
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "Everything. A truly faultless experience!"
Pros: "Got to Amsterdam on time and everything was great including the staff"
Pros: "Flight was delayed for three hours and was a very stressful flight"
Cons: "Flight was not on time and got to destination very very late pier management of aircrafts"
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Pros: "newer plane, good staff"
Cons: "need better and more food options, more often"
Pros: "Great crew service. Among the best ever."
Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Pros: "Free wee cake."
Cons: "Nothing in particular."
Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pros: "Good and plenty of food available."
Cons: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Cons: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Pros: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Cons: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Cons: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Pros: "Flight was delayed by over three hours."
Pros: "Very friendly and helpful crew."
Great crew and flight. Headphone jack was not working properly to watch a movie. Flight attendant assisted by making me aware that the same movies could be watched on a smartphone.
Delayed original flight multiple times. Then rebooked us on a flight from Miami. Sat thru an hour and a half taxi ride through rush hour. During check-in none of the terminals worked and all passengers had to wait in huge lines for manual processing. Once aboard the plane we waited for two hours for mechanical issues. Finally they tell us to leave the plane walk to the other end of another gate in the airport for a few plane only to discover it isn't scheduled to leave for another hour. I never would have purchased this flight. Because of all this I missed dinner and I have dietary restrictions that eliminate most food available in an airport. Other health issues keeping me stressed and up this late for a red eye flight will almost certainly trigger a migraine ruining my vacation. On top of all this I'm still paying full price!
After a mechanical issue caused a change of plans, we were boarded on the new plane before it had been refueled causing an extra delay. In these situations, since the fueling situation is easily predicted, boarding could’ve been delayed a little bit so passengers can enjoy the comfort of the terminal rather than being “sardined” in the plane for a longer period than was necessary.
Cons: "I want real Foodservice for the prices that we pay. Don't give me the covid-19 excuse"
Pros: "1st class flight attendant sat through the entire flight (except for offering drinks and food early in flight). There were passengers NOT wearing masks through the flight but she wouldn't know that since she never left her seat"
Cons: "just about everyting"
Pros: "Entertainment on seats"
Cons: "I sat in seat 12A- the window was so hot it was burning my arm and I was extremely hot. Not sure if it’s from the engine heat or sun but it’s probably a mechanical issue that the 737 should address. Horribly uncomfortable trip."
Cons: "The seats are uncomfortable and cramped"
Cons: "More room on the aircraft. More shops open in DFW."
Cons: "there was no social distancing"
Pros: "Fast boarding"
Cons: "No real headrests on the seats. Not very comfortable."
Cons: "I wish there were charging ports so I could charge my device on such a long flight."
Pros: "borden pass hade no gate no."
Pros: "Left on time, arrived early!"
Cons: "When checking in, it indicated a smaller plane. I was not in a window seat and I had to check my baggage (and wait at the baggage terminal)."
Pros: "The flight attendants were very friendly and the food was delicious"
Cons: "more drink choices like ginger ale"
Pros: "It didn’t happen"
Cons: "It didn’t happen"
Cons: "Flight was delayed about 10 minutes. :("
Cons: "Was late. Almost missed me next flight."
Pros: "The seat was comfy, even though the flight was delayed in takeoff by 45 min. It was nice to hear from the captain. It makes you feel more like you're having a good experience."
Cons: "Delays happen. But snacks offered during a delay known to be longer than 30 min would've made many passengers happier. It's hard to stay happy when other people around you are complaining."
Cons: "Just about everything but the crew"
Pros: "Like clockwork. New plane."
Pros: "Time of flight"
Cons: "Aircraft had no screen, old, uncomfortable"
Cons: "traffic made lose this flight. Had to change flights. Can not get connection flights with one hour difference between connections"
Cons: "My original flight was delayed then we had to spend the night in Dallas."
Pros: "Nothing it totally messed us up"
Cons: "We missed our 1night in Rome-had to go home and come back the next day-we missed our train tickets and hotel in Rome and it made our trip a lot shorter!"
Cons: "Seat was uncomfortable, no entertainment, barely a snack. Sadness."
Pros: "Crew was pleasant, meal was tasty."
Cons: "Seated next to a man who should have booked 2 seats."
Cons: "Deben explicar con claridad las políticas de equipaje en vuelos operados por American Airlines."
Cons: "Very slow boarding. No overhead space."
Pros: "Crew made the best of a bad situation: originally planned plane with sold-out seats replaced by a smaller one -- BAD! Extra kudos for crew for creative swapping to move me to an emergency row seat when I discovered that my **extra-charge** aisle seat was damaged and unusable. Food & beverage service -- adequate, timely (though some nutrition concerns.) Good, current entertainment selections."
Cons: "The obvious -- the switch to a smaller plane, causing some passengers great distress; not realizing that a sold seat was damaged; selling me that damaged seat, and at a premium. Food nutrition -- tasty, but carb-heavy, fatty and salty. Bathrooms -- became rather smelly and unkempt toward last 1/4th of 9+ hour flight."
Cons: "Landing was a little rough"
Pros: "I was really impressed by the dinner and breakfast choices. I liked that the plane had several bathrooms, and great-looking staff. It’s sad to fly somewhere and see staff not care about their appearance. They were also very attentive and personable."
Cons: "I’m a tall person so sitting through a 9-hour flight was hard for me. I tried to go to sleep but leg room was an issue. I sat in the middle row in the back center section of the plane."
Cons: "delayed 2 hrs in perfect weather"
Pros: "All is well."
Cons: "No worthwhile complaints."
Pros: "Quick boarding, on time departure and early arrival. No waiting for a gate at LGA upon arrival - excellent."
Pros: "The onboard entertainment has definitely improved. Nice to see how organize is the boarding process when compare to other local airlines."
Cons: "I was seating in the front of the plane were the seating should be better. The seat reclined minimum. Also, had the had luck to travel next to an amazing mother who was traveling with two small kinds and a dog. Brave woman but nasty flight for me. Need to improve the meals on the international flights. Too mediocre."
Pros: "Flight and landing were smooth."
Cons: "Touch screen worked sporadically. Wifi never worked. Boarding plane was very unorganized."
Pros: "I didn't make the flight due to a delay/cancellation."
Cons: "I missed this flight."
Pros: "Safe, efficient and pleasant flight. I would fly American again. I appreciate getting a soda and snack included."
Cons: "No movie. I got "spoiled" on flight from Seattle to Phoenix with a movie perk. Was looking forward to another on the 2nd leg of our trip. I thought maybe it was an "American" thing. ... but apparently just got lucky on first leg."
Pros: "Excellent entertainment system, comfortable seating, decent refreshment service for such a short trip."
Cons: "The flight didn't board until an hour and a half after the original scheduled time, and despite boarding quickly, we didn't take off for even longer. Because of the long wait, it would have been nice to have been offered a snack in addition to the beverage that was served during the flight."
Pros: "It was largely an uneventful flight. The point was that they did their part getting us to the destination. It was a good flight."
Cons: "We did not use the entertainment system as it did not have any English subtitled movies so we did not use it."
Cons: "I'm pregnant, and didn't have time before my connecting flight to get food at the airport. I was sitting near the back of the plane, and was ready to purchase food. By the time the cart reached my row, all the food options were literally sold out. I ate the free cookie and had some apple juice, but wanted something with some protein. I guess I'll remember to pack more snacks next time."
Cons: "The flight was late by 2 hours."
Pros: "Delayed 2 hours out of charlotte. Missed flight to Madrid. Newark people are rude"
Cons: "Look above"
Pros: "overall best airline I flew, steve"
Cons: "No food was served just a drink in a 4 hr night flight. (But AA never serves food so it was kind of expected) Also there was not enough space for the feet, it was small and felt claustrophobic, plus no entertainment."
Pros: "I didn't fly through Charlotte on my way home. I went through Philadelphia which was shorter."
Pros: "Polite and professional"
Pros: "Flight was early both ways. Pleasant experience"
Pros: "There were delays beyond the pilot or crews control and they handled the situation in a very courteous and respectful way, much appreciated."
Pros: "Dreamliner comfort."
Cons: "Better food and drink options."
Pros: "Comfy plane"
Cons: "Food so so in economy"
Cons: "Plugs would be nice. Food isn’t great and drinks are more expensive than other airlines"
Pros: "Never got on flight."
Cons: "No delays and compensation for inconvenience. Paid extra for seat upgrade which I never sat in."
Pros: "Crew was amazing. I was traveling with my 11 month old and they were super helpful and very friendly."
Cons: "I was bummed that this plane didn’t have TVs at each seat. You were able to stream all kinds of free movies and shows on the United app but I was holding a baby on my lap and couldn’t use my phone as well."
Pros: "The service on the non stop flight United Airlines from San Francisco to Osaka was excellent."
Cons: "I wish there could be more movies about nature on the entertainment network."
Pros: "Not much, no internet, small seats, cost doubled because I had to know pay hotel for a night."
Cons: "Flight was 4 hrs late arriving, therefore I missed my connection flight to Dallas. I had to spend the night at a cost of $200.00 at Holiday Inn, arrived 24 hrs later. Not United fault, weather related. This is my 3rd United flight that was delayed by hours. Get first flight out in morning, less chance for hours of delay."
Cons: "You have to pay for everything"
Cons: "Not having videos on plane in seat sucked!"
Pros: "None, Zero..."
Cons: "I did not like how we were treated by the United Airline Crew front desk when we were getting our boarding pass, they immediately say that due to myself having a Philippine Passport and A US Green Card holder they needed to check with Japan Immigration and in the end of waiting they said that we can’t board the plane because of my citizenship status and I needed to get a Japan VISA, I felt discriminated for something I do not know about when I purchased the tickets via online it doesn’t even show if there were any requirements needed in order for me to travel to Japan. My overall Review is a big ZERO and Unsatisfactory of how they treat their customers."
Pros: "Really nice flight"
Cons: "Small seats"
Cons: "refer to the comment above-Due to the bad experience on the initially take off , we felt that things went wrong and not so smooth on the first day. This really hurt our feeling and ruined our trip. Please share this information with United Airline. Passenger: Siu Yuk Chan, Eric Ming Chan and Cody Yutung Chan"
Cons: "The crew was very rude, I was told I had to store my purse, the person next to me wouldn't store the carry on baggage, I needed to take scheduled medicine in flight, I couldn't as my purse was stowed. I was delayed for over and hour and a half after arriving. I had to stop and eat in the airport. With chronic health issues addressed this way I will probably not use United again."
Pros: "The Boeing 787 plane was very nice. The window shading control is unique!"
Cons: "Thanks United for keeping my diet in check."
Cons: "Flight cancelled with no explanation."
Pros: "787 is starting to show its age but efficient and comfortable 3 3 3 seating. Reasonable as you can expect crew., do the minimum required."
Cons: "Entertainment systems have dated material, too censored, required resets mid flight. Food was abysmal to say the least."
Cons: "Not enough food for such a long flight"
Pros: "Boarding was smooth and entertainment was ok"
Cons: "In a 12 hrs journey only two meager meals were provided."
Pros: "The complimentary meals were good and I wasn't given too much. The flight attendants were very friendly and polite (and it was amusing to listen to how the English and Japanese pilot announcements differed, since the culturally-expected tones are WAY different.)"
Cons: "It was kind of hard to sleep on the plane. I ended up propoing up the armrest next to me and leaning my pillow against it, which sort of did the trick. My hips hurt from sitting so long, so maybe there's some kind of cushion technology that can help with that."
Pros: "One ground agent worked hard to communicate what decision the airline had made regarding the flight delay in response to aircraft malfunction. His words helped establish a priority on which passages need to be rebooked"
Cons: "Flight Attendant communication was less than professional. Speed, pitch, and I found it generally annoying"
Pros: "The timeliness was the best part of the trip. Stewardesses were friendly too."
Cons: "The seats felt like hard plastic; I actually felt some sort of pain for sitting on the 62 minute flight."
Pros: "My experience with Air Canada was all around pleasant. I would definitely fly with them again. Any negative aspect during my travels was due to their partner United Airlines."
Cons: "If flying within the States we used United Airlines; a partner of Air Canada. The flight itinerary changed numerous times before our departure, including two days before we left. The change added an additional layover, and put us at our destination nearly 6 hours later than out original booking. This meant we lost a decent portion of the first day of our honeymoon. However, we were forced to stay an extra day when our return flight was cancelled. After spending 8 hours in the airport we were informed that our Monday flight was cancelled, and the next available flight would not be until Wednesday! United Airlines let us down on the way to our destination and on our trip home. Air Canada was great, but I dread having to use their partner United Airlines."
Pros: "Flight was on time. Process of going through customs in Halifax instead of Newark was very efficient. I didn't order food or use inflight entertainment."
Pros: "I ctually no complain but the wifi not free"
Cons: "The plane was so old that it just seemed like it should be retired. My flight was also delayed 45 minutes. They made passengers get off the plane because of a weight restriction it was absurd that my luggage took 40 minutes to come off the plane"
Cons: "I didn't like buying a ticket for a flight with an ANA number and advertised as ANA but then flying United. I don't want to fly united."
Cons: "Flight was cancelled twice and only paid for hotel. Would not pay for food"
Cons: "I fly out of Halifax once a week and the flight has let 4 hours late two weeks in a row with out compensation. I missed my connection flight and was forced to sleep in airport. Never again Delta all the way."
Cons: "The flight attendant was super rude an racist to one of the passengers"
Pros: "We got there safely and on time."
Cons: "Bathrooms too small and unsanitary. Sick people on board spreading germs. Headphones fall out of kids ears. Airplane too cold. Food not good. Bread is terrible. Wasteful packaging and serving of food. Nowhere to throw away trash. Bad timing and content of meals based on final destination."
Pros: "Excellent crew"
Cons: "I had to pay an extra 155 for a seat in back of 1st class!!"
Cons: "Left late one hour."
Pros: "Flights were on-time."
Cons: "They made me checked the bag at the airplane gate and it took forever to get the luggage from the baggage claim once we landed."
Cons: "Missed my connecting fight due to my aircraft having malfunctions, as well as my flight home being delayed three times. Worst flying experience to date."
Pros: "Crew clearly understood that people were frustrated with the delay and did their best to speed up boarding process. Flight arrived earlier than expected and crew helped with difficult transfers"
Cons: "Late night flight got delayed even later, very frustrating"
Pros: "Excellent responsive service start to finish."
Pros: "Process went smoothly. Mainly everything that was expected was provided."
Cons: "I was disappointed the entertainment option on the United app was not available for this flight. Also, trash was not collected until the end of the flight which was irritating to keep I. My pocession for the entirety of he flight."
Pros: "1st flight left on time and was comfortable."
Cons: "2nd flight missed due to multiple flights from gate 130. No seats close to gate. Speakers not loud enough. Garbled speakers. To much background noise. Very confusing. Was able to rebook later flight but very inconvenient and not optimum."
Cons: "Our seats were Infront of the emergency exit, couldn't relax. I'm 6'6" , so the incline if the back isn't comfortable and we couldn't recline. We had asked switching seats on our flight to Spokane because we were given the same seats. The airline told us seats were chosen at random and they couldn't control them so we had 4 legs of our two flights stuck in no reveling seats. I was very disappointed."
Pros: "Overall, this was an OK flight; nothing to brag about."
Cons: "The flight attendant told me that I did not need to collect my bag in Toronto and that it would automatically be sent onward to Halifax. DO NOT BELIEVE THIS. All United passengers arriving in Canada MUST manually gather their luggage at baggage claim in Toronto and clear customs manually. ONLY Air Canada has this automatic option. Even if the United flight has an Air Canada code share United passengers MUST clear customs manually. How hard is this for flight attendants to understand?"
Pros: "Crew member was excellent."
Cons: "As the ground staff had trouble loading the luggage in to the booty...plane was stranded on the runway without AC... caused unnecessary delay. We missed the connection."
Cons: "Delayed for 4 hours."