Just the luggage took about 40 mins .. too long
Long delay die to pet mix up. Also bags took forever to get to carousel
Cons: "Everything was great. Westjet is so much better than Air Canada!"
Pros: "Politeness, dedicated and professional."
Cons: "I can't see what, it was all good."
Pros: "Well organized. Helpful & courtesy."
Pros: "I like that my original flight was rescheduled but I needed to arrive in Vancouver for my connection so I'm happy they moved me to an earlier flight. Very accommodating!-"
Cons: "Entrainment on flight"
Cons: "My seats were preassigned and at 24 hour check In you have to pay to change from economy to economy into a available seat. Make no sense and is rude. Very disappointed in WestJet and I’m anElite member."
Pros: "The on-board crew were very friendly and helpful."
Cons: "Boarding was terrible. One lady was very rude to people who are boarding. Also took quite a long time to board."
Pros: "Everything, thank you"
Cons: "Nothing, everything was perfect, thanks."
Pros: "flight attendants were very good & compassionate for a blind passenger."
Cons: "Check-in crew on the ground needs an attitude adjustment. They were more interested in high 5ing one another than opening up to take care of waiting customers. the service culture was lacking."
Pros: "Good seat exit row"
Cons: "Flight did not leave on time and no updates"
Pros: "Not much, other than it got us to our destination about 15 minutes ahead of schedule"
Cons: "The food on WestJet is atrocious when you purchase Plus seats. If you are on a flight less than 2.5 hrs you get cookies or pretzels and poor wine. If you are on a flight over 2.5 hrs you get some hot in a box. I had an egg and bacon fajita. The fajita was like warm cardboard."
Cons: "Monitor did not have sound Plug in bad."
Pros: "Great service and on time."
Pros: "The crew was friendly and although the aircraft was small, it was very comfortable!"
Cons: "There was no in--flight entertainment and only drinks and cookies for food."
Pros: "Good crew."
Cons: "My tv screen was not working. I did not have anything to watch my entire 6 hours flight from Toronto to San Jose California. My connecting flight/airline was changed on the day of my flight. Not really a problem as the time was the same."
Pros: "Took off on time and it was a smooth flight."
Cons: "The boarding process was unorganized. Once your ready to board you should call out seat numbers starting from the back of the plane to the front and if someone tries to board before their seat has been called they should have to wait. This would eliminate all of the passengers to rush on line in order to get to their seat and to have space in the over head compartment."
Pros: "The checking in was efficient and smooth. The service was great. None of us had any complaints, whatsoever. My husband told our pilot that she was underpaid. Thank you, thank you."
Pros: "It wasnt bad"
Cons: "I didnt like that you changed my flight last minute (20 hours before flying) from WestJet to Delta. And you changed it from a flight to Toronto to a flight to Seattle. Which made it an International flight, causing me to have to be at YVR airport earlier.."
Pros: "Crew and staff are pleasant."
Cons: "There was a typo in my reservation (either a WJ problem or a Kayak problem). As a result I couldn't do an online checkin and ended up getting a middle seat at the airport."
Pros: "counter staff were friendly, courteous. helpful. Flight staff were friendly."
Cons: "prop- jet was loud & bumpy while on the ground at takeoff"
Pros: "The crew were so kind and friendly. Kept the spirit upbeat and served us well. The bulkhead was roomy enough for carry on bags, so they weren’t taken away from us to be checked, which happened to us on the same flight last year with another Canadian airline."
Cons: "I do miss personal screens in seats, although I understand it’s not really necessary anymore. If there were a ledge or place in seats to accommodate personal devices for better viewing, that would b amazing. No more neck cricks."
Pros: "WS Care Center staff Minmico (think it was her name) arranged the 4:15 flight instead of the 6 pm flight but only because I requested her to check that flight when I returned to the CC to find out if it was possible to get on an earlier flight. I should have been advised when I first arrived at the CC from my delayed flight from Toronto that I could check back at the CC to see if there was a cancellation. Minmico allowed me to use her phone a couple of times to call my husband to advise him of the changes in my flight, which was very helpful. She tried hard just prior to the flight departure to have my bag delivered to the 4:15 flight but was unsuccessful. She gave me food vouchers, which I liked. I also thought the WS CC staff in Abbotsford was very helpful explaining the process for making a baggage claim when my bag didn't arrive due to my last minute flight change - the $100 voucher was appreciated when I picked up my bag the next day."
Cons: "Had to sit in the plane for almost 2 hours because the computer was being fixed on the plane. Crew did not communicate in a timely manner about when we would be flying.The plane should not have been in operation if the computer didn't work and passengers should not have had to wait on the plane for two hours while it was fixed. I missed my WS connecting flight to Abbotsford from Calgary and was only rescheduled on a plane departing 6 hours later! No one at WesJet Care suggested there may be a cancellation on an earlier flight - I had to arrange it by returning to the WS Care Center. I just barely made it onto an earlier 4:15 pm flight but without my bag which was put onto the later 6 pm flight. I chose to return the next day to pick up my bag."
Cons: "They told us a flight attendant called in sick and they had to get a replacement to drive in from the City. Put the whole full flight an hour and a half late leaving. Poor system to deal with sick crew. I am a teacher. When a teacher calls in sick. School still starts at the same time. No postponements."
Pros: "Did not expect anything but it was actually good and pleasant."
Pros: "Affordable, great service, and easy"
Cons: "The internet and TV service were both broken on the flight. I missed out on much of the work I had to do. I was very disappointed that we were only told just minutes before boarding. I was not prepared to spend 5 hours on a flight with a screaming baby, unable to work or watch tv."
Cons: "Doing in flight entertainment via app is a fine idea. But your app requires way too many permissions so I won't use it. Otherwise, an excellent airline."
Pros: "Flight crew very attentive."
Cons: "Condition of bathroom at front."
Pros: "Good in flight entertainment and food"
Cons: "Not enough leg room"
Cons: "I don’t understand the west jet app to access entertainment. How can you use your phone if it’s on airplane mode?"
Cons: "The way we got treated in a bad situation , we knew deicing needed to be done, and were told we were 8th in the que, this was shortly after 10 AM. This was followed with an announcement the ground crew was too busy and couldn't push us off . This either BS or an inept crew or management or both. All kinds of planes got sevice except us. Something is not being treated fairly. I am highly disappointed,"
Pros: "Ginger ale, normally a great flight but had my first turbulant flight and boy that was scary!"
Cons: "Turbulence and the woman who would stop talking beside me"
Pros: "Crew was lovely. Super funny and cool"
Cons: "No onboard movies etc. But it is a smaller plane so I guess it makes sense"
Cons: "We got stuck at the airport for 20h because of westjet not having a pilot."
Pros: "The staff remained positive in a negative situation."
Cons: "The time delay was unfortunate. If we receive a reimbursement for out lost time, everyone will respect WestJet again."
Cons: "Lots of delays on different flights for members of our party flying from various points in US to Calgary and on returns. Several folks had damage to their luggage, including wheels torn off of baggage and a cracked ski helmet."
Pros: "I have noticed the new seat on the plane which is great."
Cons: "The seat assignment for four of us considering we come early for checked in."
Pros: "Friendliness of staff"
Cons: "Had an aisle seat but was disturbed 4 times throughout the flight. Not impressed"
Pros: "It was nice staff r very friendly"
Pros: "On time departures and arrival."
Cons: "Internet didn’t really work."
Cons: "We left late and had a very hard landing"
Pros: "Crew was very entertaining."
Cons: "Not enough space. On long flights (over 3 hours) a hot meal that you don't have to pay extra for would be nice. No tv's which is boring"
Pros: "friendly and relaxed crew, clean plane, on time"
Cons: "No entertainment center on plane"
Pros: "All Good"
Cons: "After landing in Edmonton could of been on next flight to Kelowna ended up waiting 1 1/2 for second flight to Kelown"
Pros: "Comfort, attention to detail and above all else, feeling welcome and safe throughout check-in to thanking crew de-planing. Incredible experience as always."
Cons: "Nothing comes to mind"
Pros: "The most amazing flight crew. The flight was very cold and one of the flight attendants surprised me with a tea to make sure I was warm. I fly frequently with many different airlines and West Jet ALWAYS has the best flight crew."
Pros: "The crew was very helpful and polite. Short efficient trip."
Pros: "on time ,friendly staff"
Pros: "Fast and efficient"
Cons: "Seats could be more comfortable. Especially head rest."
Pros: "Nothing :("
Cons: "My trip was delayed 2 times and I had to boook for a different flight on different day! Absolutely no voucher or anything for hotel stay very disappointed"
Pros: "Always love the Stroopwaffel snacks! Flight attendant was very friendly and worked to help passengers who had short layovers get off the plane first."
Pros: "Service was great! Plane was clean. Premium seats were comfy, with the extra $500 per person."
Cons: "Boarding was chaotic. People were blocking the premium line, so we didn't know where to go. Luckily, an attendant was calling out and told us to go down the first lane."
Pros: "Smooth flight. Friendly crew."
Cons: "I had to change the flight because the ores delayed"
Cons: "Air conditioning, I wanted an option for heat."
Pros: "Love the wifi and free movies!!"
Cons: "To cramped. Only a 85 minute flight but my legs were cramping."
Pros: "You had us leaving from Dallas...we were on flight from Houston to Amsterdam"
Cons: "Why???? Why do you load from front to back ?? Fill the back to front. Would save so Much hassle and waiting etc."
Pros: "*Nice crew - Communicated well and did their job efficiently *Friendly seatmate"
Cons: "I will forever hate airplane seats."
Pros: "On time departure and arrival"
Cons: "One lavatory inoperable"
Pros: "Boarding was easy and comfortable seat."
Cons: "Snack was pretzels as I prefer nuts and no entertainment!"
Pros: "Free drinks in first class"
Cons: "Really small restroom. Plane on second leg was too small to even have a first class"
Pros: "On time ,friendly employees"
Cons: "My flight from OKC to Denver was cancelled the night before and United neglected to inform me. I learned about my cancelled flight at the OKC airport. United has all my contact information and Im a frequent flyer with United, so they had no reason for not contacting me. Another example of poor customer service."
Cons: "Entertainment didn't work"
Cons: "No call cancellation and 8 hour setting in OKC airport tell the next flight out to Houston and Tampa final destination!!!!"
Pros: "The flight out went very well and the United staff were all friendly, very helpful individuals in all positions."
Cons: "Our return flight was delayed due to maintenance, but when we finally departed the Pilot didn't waste any time getting us back to OKC."
Pros: "United needs to get there entertainment figured out because it does not work right. Out of 5 flights in the last week only got to watch TV once. Same way when I flew in January. We pay enough money to fly at least the extras could be worth it. Everything else was fine"
Cons: "Extremely frustrated at having to wait a full hour for baggage to be delivered to baggage claim. Otherwise, fine--the typical comfortless, joyless flight that all airlines provide."
Pros: "Wonderful and kind crew. We flew out at 6 am so I slept the whole time and it was nice and quiet."
Pros: "Quick boarding, friendly staff, treated exceptionally well. Seats weren't small for me, being a bigger guy and all."
Cons: "The delay of 1 and 1/2 hours caused us to miss the next flight. We called United to report the delay and they promise us the next flight was going to be held. They didn't. Don't make promises you can't keep."
Cons: "FLIGHT FIVE HOURS LATE"
Pros: "The staff was pleasant. You can sign up for text notifications in reference to flight information."
Cons: "The gate changed and there was confusion as to the correct gate. Luckily I had signed up for United text notifications which communicated the change. Restroom restrictions due to non functioning test rooms."
Pros: "I was able to spend my day with loved ones because the flight was exactly as expected ....on time, no mechanical, staffing or other delays. United Airlines rocks!!"
Pros: "Arrived on time, no luxury but great price."
Cons: "Smaller planes, but was expected for the value."
Pros: "The stroopwafels are amazing."
Cons: "I nearly missed getting a cup of ice when the refreshment cart came up the isle. Then the attendant acted as if he couldn't understand my request for a "cup of ice, please" and he tried to hand me a small package of snacks. I had to repeat myself 2 more times and finally got my cup of ice. I said "thanks!" His look told me I wasn't "welcome"."
Pros: "I liked it that you got a little snack even though it was just a short flight! The boarding was very fast!"
Cons: "There was not very much space for the legs! The seats were very close!"
Cons: "Rude staff, delay flights, and late flights."
Pros: "I like how you update information on my email about my flight"
Cons: "I have no complaints everything was very good."
Pros: "Flight was on time"
Cons: "Not enough leg room"
Cons: "VERY UPSET THAT MY FLIGHT WAS DELAYED AND I MISSED MY CONNECTION AS WELL AS MY LUGGAGE DID NOT ARRIVE IN LONDON UNTIL YESTERDAY-June 18 after leaving Oklahoma to London on June 14 also my luggage was damaged when it was finally delivered here in London... Broken wheel and zipper!!! I also had to go out and buy a pair of pants, shirt, socks, underwear and a jacket for meetings on Thursday and Friday."
Pros: "Under booked flight was a plus!"
Pros: "I flew from OKC to Houston and then home to DSM. The price was terrific for a one way flight. I bought at 2:30 am for $130. I checked later the next morning and the price was $455! United Airlines is a great airline. There was a wonderful agent who helped me at the kiosk for check-in. Very friendly. The flight attendants were great too."
Pros: "Easy boarding and flight was on-time as usual."
Cons: "Very small seats (I'm 6' 200lbs) and felt very cramped."
Pros: "Timely flight at all stages of embarkation and debarkation plus the small fee for the tapas box was well worth my payment!"
Cons: "Flight was cancelled after hours of mechanical delays and same day rescheduled flight wasn't available"
Cons: "Cancelled due to weather and no refund."
Pros: "It was a great experience"
Pros: "Price was good but had to pay an extra $25 for baggage. Guess this is the new normal ans since I dont fly much I wasnt aware."
Cons: "Delayed flight due to a maintenance issue."
Pros: "How nice the flight attendants were"
Cons: "How hot and stuffy the plain was, i could bearly breath"