Great food, great service, great plane
We bought seat 155$ but in reality it wasn't .no seat ,no refund
Pros: "the crew were not friendly and they were bossy"
Cons: "more kind crew"
Pros: "The flight was delayed due to weather conditions The cabin was too hot It was difficult to find the cabin crew"
Cons: "The crew should have been there with the passengers"
Cons: "For such a LONG flight, grateful to ask Turkish Airlines to make available bigger aircrafts."
Pros: "Yes.The crew was amazing"
Cons: "To have a variety of foodstuffs especially the soft drinks. Hot Tea wasn't really hot.Just warm."
Pros: "Entertainment, and crew was nice"
Cons: "Seats and food. I had a dietary restriction (no dairy). But instead of giving me poached chicken and boiled potatoes be more creative and put more flavour. It’s lactose free not flavour free"
Pros: "Reliable, high quality service"
Cons: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
Pros: "Not much"
Cons: "They pack biz seats in 7 across. Most airlines go with 6 across. Lack of space and they charge the same as other airlines. Low value for the money charged. Much better value using if you use any other airline."
Pros: "Stewardess were very friendly and helpful, the food was reallz delicious. You have enough space for your leg even on Economy class."
Cons: "Boarding. The gates were cheep changing. Poor room between seats."
Cons: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Pros: "Better than all others at this time."
Cons: "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."
Pros: "The cabin crew was very kind. The kofte tasted good."
Cons: "They "board" an hour before takeoff but there weren't enough seats at the gate, so for half an hour, no one actually boarded, we just stood or sat on the floor with our carry-on."
Cons: "Shake all the time,vomited"
Pros: "Excellent crew service & food/beverage offerings"
Pros: "Great to watch live sports. Loading was fine. Food terrible. Staff ok."
Cons: "Istanbul airport is so overpriced, crowded and small."
Pros: "Punctual in terms of reaching destination, all else average."
Cons: "Less leg space, pantry service below expectations."
Pros: "The crew is very nice and try to make the flight experience easier."
Cons: "They lost my luggage, and this is not the first time either"
Pros: "Overall flight is good"
Cons: "The crew is really not aware of how to deal with passengers of various levels. They don't seem to have the sense of responsibility..."
Pros: "Luggage policy, helpful ground and air crew. Price."
Cons: "IST stoppover, damaged luggages."
Cons: "Connecting both flights would be good"
Pros: "AMAZING AIRLINE. Anyone traveling to this part of the world, fly Turkish!! Best international flight I have ever taken."
Pros: "Everything was well taken care of."
Cons: "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."
Cons: "I was selected to seat near the window before departure dare unfortunately i found my self in the middle of the people, so dissapointed"
Pros: "Everything. Clean plane, cool cologne and lotion in spacious bathroom. Crew was super friendly, helpful and accommodating to us travelers w kids."
Cons: "departure time changed 3 times"
Pros: "Flight was smooth. Staff were helpful and professional."
Pros: "Crew was very helpful and everything was good"
Cons: "Lost my baby stroller and didn't found when arrived"
Pros: "They put a fabric pad on the seat to make it softer . I'm 6' and was comfortable. They have nice children's toiletry kits. Great entertainment system, tons of movies and shows."
Cons: "If you sit the the second cabin on the 777 they run out of buns and champagne by the time they get to you which is unacceptable for business class and they only finished the meal service 2 and a half hours into a 10:30 pm departure flight which is way too slow. They tried to lie to me that they didn't have champagne but I saw them opening 2 bottle when I went to the front lavatory. Between meal services crew is non existent."
Pros: "Staff were all amazing, meals pretty good for airline food, plenty of tv, movie and music options to stay occupied for the long trip."
Cons: "Didn't get to Instanbul or my destination of Budapest. There were mechanical Issues that I was told were weather issues. I was delayed over 12 hours, missed two connections and given the runaround about getting a place to stay for the night. The shuttle service provided took another hour at 2am! $47 to cover four meals and no mention of flight credit on my first leg for the HUGE inconvenience. A direct flight to Budapest a 27 hours after the fact is the best they could do and wanted to charge me a change fee too!! My vacation is cut short by this mess and my travel companions already in country are waiting on me to get their trip started. I will not be using Air Canada or Turkish air until they can communicate between one another and provide at least average customer service. So, it's safe to say that it will be the 12th of NEVER when I fly Air Canada"
Pros: "As with the departure, everything was smooth for those who had no carry-on laptop"
Cons: "The new carry-on laptop caused a delay of about 1 hr before departure and arrival an hour late, then claiming the laptop was almost a nightmare with long queue after picking up the luggages, one has to also claim their laptops in a make shift station In the baggage claims area. My suggestion is to put the computer laptops in alphabetic order by last name/surname, with the claim ticket,for easier access when picking up. As for departure, probably at check in to inform them that if you have a laptop carry-on so that can be taken care of right away as not to delay departure when they take it at the departing gate. This should be done at check in if in Turkey, or as a transferring traveler, to inform the traveler to take care of that as soon as arrived to transferring destination and for the traveler not to wait until boarding time at the boarding gate."
Pros: "Slippers provided, many passengers used these (which is much preferable to feet out on the plane). Enternainment included a good number of recent releases, and food consistently exceeded expectations. Staff was pleasant and accommodating."
Cons: "Consistent line for the bathroom, very little lights off time to sleep (I was unable to sleep on the flight), standard small child kicking the back of my seat and yelling."
Cons: "It never happened."
Pros: "Pretty good quality for an economy class, including free beer and wine, and a variety of movies. Price was the best."
Cons: "The crew deodorizing the bathrooms every hour or so (overdoing ...)."
Pros: "Employees were very helpful. Service was great."
Cons: "One of my luggage bags was left behind and it needed to be shipped to my home 4 days later."
Cons: "Had a nine hours layover and I couldn't even entre the Turkish airlines lounge. The airport in Istanbul also had terrible wifi connection. I would not fly this route again"
Pros: "Stewards, air hostesses, food, entertainment & the toiletries kit"
Cons: "Seat size! Boarding queues"
Pros: "The food"
Cons: "That the anytime snacks that was offered was not available for passengers"
Pros: "Very helpful and respectfull crew"
Cons: "Boarding started 20 mins after the designated time"
Pros: "Turkish airlines crew & service are excellent especially if you compare it to those of many other airlines."
Cons: "Courtesy of the crew & good old fashion meal service. Also the entertainment on board."
Pros: "Flight took off on time"
Cons: "Pilot announces that we will land 15 minutes early and to buckle and prepare to land in about 20 minutes. 40 minutes later, we were still on air, no explanation given!"
Pros: "Friendly people , correct timing , good prices"
Cons: "The chairs didn,t go well for sleeping And we had 12 hrs to do ."
Pros: "Comfort was excellent and the crew very nice!"
Cons: "My baggage was damaged."
Pros: "Nice crew, clean seats, good food..."
Cons: "TERRIBLE customer service, barely spoke English over the pho ne. Bought the tickets on April 1 and immediately called to make a reservation for my dog. They made the reservation. Couldn't answer regulations for transporting pets, had to dig up rules and regulations online myself. Made a reservation the same day for the dog and they never sent a confirmation. Went to their office at Pearson and they had no clue as well. Two days before the flight they called to tell me my dog can't fly due to unknown reasons and created a MAJOR nightmare. I paid $400 for papers and cage for the dog only. Very very unprofessional and will NEVER fly with Turkish Airlines again!!!"
Pros: "Easy boarding, entertainment"
Cons: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Pros: "Crew are the best!"
Cons: "tout est à revoir !"
Pros: "The crew was terrific."
Cons: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Pros: "I like the comfortable seats"
Cons: "Service lag a little"
Pros: "The entertainment options were great."
Cons: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Pros: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."
Cons: "Excelente aerolínea"
Cons: "The flight delayed for 2xhours from Paris to Cincinnati"
Pros: "The crew was friendly!"
Cons: "Once again no vegetarian options."
Pros: "Plane was new, and seatback screen responsive and functional."
Cons: "Economy seats not very comfortable, very tightly packed together"
Pros: "Great seat. Comfortable. Quick boarding."
Cons: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Pros: "Fantastic Crew!"
Cons: "Seats are comfortable but tight."
Cons: "My entertainment device did not work the entire flight."
Pros: "Crew was very nice and the food was excellent"
Pros: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Pros: "Good food and service"
Pros: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Cons: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Cons: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Pros: "Just a routine flight but done with perfect execution."
Pros: "Quick and efficient not lying more to say or critique."
Cons: "Coffee and a bread roll as a snack??"
Pros: "Food was good, crew was very professional and courteous. Flight was smooth."
Cons: "Coach was cramped and the video system didn’t work very well"
Pros: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."
Pros: "Great service, decent food"
Cons: "There was no WiFi on the plane"
Cons: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Cons: "Flight was delayed by 1h30min, so we arrived very late"
Pros: "Food, service, comfort"
Pros: ". Budget airline with no legroom or extras"
Cons: "See above. Nothing specific to like."
Pros: "It was a wonderful flight and service . Hospitality and welcoming."
Cons: "Nothing everything was amazing ."
Cons: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."
Pros: "Priority boarding with kids"
Cons: "Nothing special just like easyJet ir Rayanair"
Cons: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Pros: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Pros: "La entrada"
Cons: "El resto de cosas"
Pros: "Plus seat was good. On board crew was nice."
Cons: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Pros: "Easy, fast, comfortable, no hassles"
Pros: "Free snack and drinks. Good service."
Cons: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."
Cons: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
Cons: "Some toilet facilities out of order and some slow service"
Pros: "Got pillow, blanket, headphone and eye cover"
Cons: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"
Cons: "The air France flight was overbooked and we had been in standby until the last minute"
Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Pros: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Cons: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."
Pros: "The food was good"
Cons: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
Cons: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Pros: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Cons: "Couldn't adjust the seat and the cushion wasn't comfortable neither seat or back. The bottom back was like a board across the bottom and hurts."
Cons: "I paid Xtraeconomy to have some snacks during the fly, and they end up coming with a trolley to pay! Disappointed!"
Cons: "All seats are uncomfortable on all planes"
Pros: "Yes, it was comfortable and they r nice."
Cons: "Ummmm delayed both flights were delayed, it was annoying"
Pros: "The new A330-Neo is a lot more comfortable than any other recent airplanes. Loved the space between seats and entertainment is outstanding too. Food was very good and the crew exceptionally friendly."
Cons: "Nothing to complain about. Everything was outstanding."
Pros: "2 free checked bags"
Cons: "Very long wait time."
Pros: "The food served was really good (bacalhau), and the crew very friendly."
Cons: "The boarding in Lisbon was a total disaster: no control of lines, unprepared staff, very confusing and slow. The airplane was very uncomfortable: very small seats, almost no reclining of chairs, very warm inside. Horrible flight!"
Pros: "Got where I was going safely and on time :). Decent leg room, food, comfortable seats."
Cons: "No sound in TV, and no way to adjust subtitle languages (that I could ding). Pretty long delay standing in line to board."
Pros: "Smooth boarding, good vegetarian food options, helpful and friendly staff, and more legroom than my previous flight."
Cons: "No entertainment"
Pros: "The food and crew"
Pros: "The crew was really good and attentive"
Cons: "The boarding was a little chaotic"
Pros: "Everything was on time"
Cons: "Lots of hidden fees, horrible customer service, no flight entertainment available, seats were uncomfortable. Definitely would not recommend"
Pros: "Not much"
Cons: "A modern airplane properly equipped with padded seats and provisioned with quality food. Charging outlets!!"
Pros: "flight was more than 4 hours late!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Cons: "flight was more than 4 hours late!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Pros: "the food was excellent. I was very pleasantly surprised by the quality of the food. Nice to have blanket and pillow provided."
Cons: "leg room was about average, but still tight. Very few airlines provide enough leg room these days."
Cons: "When I booked the flight, your site said that I would not have a luggage charge, but I was charged 37 euros more when I checked in."
Pros: "Food was above average"
Cons: "Wasn't told that baggage wasn't included in my fee. Had to pay 170 Euros at the airport to check our two bags. Really really frustrating, and beyond an exorbitant price to charge for bags..."
Pros: "There was nothing to like about this flight!"
Cons: "The seats were the most uncomfortable I have ever experienced. There was no leg room. My knees were in the back of the seat in front of me abd I could not move. Unless you are way below average height, don’t take this airline."
Pros: "Free food and drinks. Pillow and blanket and ear buds all ready on each seat! More spacious seating."
Cons: "No indication booking was discounted flight on kayak website! Charges for baggage very , very high!. Very bad border crossing as we waited in line for a simple passport stamp for 3 hours!!!!!!"
Pros: "Good food serving times."
Cons: "The hospitality of the airline crew is very poor as they are extremely rude to their customers. The planes I flew on were very out of date and not comfortable for international travel. I have flown on many airlines, but these planes were by far the worst. Cheap price, for a reason. The seats didn’t recline, the food was terrible, no options were given for food, and the movies were pre-picked. No one had a choice in what they watched. Very outdated. I had 2.5 hours to board my connecting flight and they caused me to miss it. As I waited in the customs line entering Lisbon, I asked a TAP representative if I’d have to get out of the line up and go right through as my flight left at 2:10 pm. They said you will make it, stay in line. I get near the front of the line 2 hours later... hundreds of people were in this line and they only had 2/10 customs agents available!!! I ask another representative how far my gate is since my flight leaves in 30 min and she told me “no you missed it. but don’t worry others will be missing it too”. So no I did not miss it, you caused me to miss it cause I already asked if I would and you people told me no. I run to the gate, which has now changed to the other end of the airport, so I run to that gate and it is 10 min before the flight is to take off. I ask the desk agent at the gate and he tells me the flight has already left. Others had missed it too due to the insane customs line up. So the plane left 20 mins earlier than scheduled with only half it’s passengers..... unbelievable!!! When I went to the service desk they did not show any sympathy or apologetic behaviours whatsoever."
Cons: "Though the weather was fine - no excuse - the flight was delayed over an hour and I lost the connecting flight to Newark."
Pros: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Cons: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."
Pros: "The name on ticket had the wrong last name for second passenger and they were not helpful. Only solution was to purchase an additional ticket. Not part of my budget. Poor service from gotogate and TAP Portugal in Barcelona. Very upset and sad."
Pros: "Food was ok"
Cons: "The customer service I received was horrible horrible horrible especially from the check in counter the were very rude . After booking my flight on kayak I called TAP customer service just to make sure that everything was fine .I asked them about luggage they said I had 2 free and a carry on when I got to the airport said I had to pay for the 2 i said no told them that i called TAP they didn't wanna hear it i asked for the manager she I am the manager and you bought a discounted ticket and there's no luggage with this ticket only acarry on in a mean way if you want the you have to pay $90 for each I tried to call TAP can't get through them when they finally got through them the guy confirmed that I ve called it on the records but it said now it's too late to do anything I am already at the airport that I have to pay and contact them later. I wasted good hour and a half on this and I had to pay $180. After all that at the boarding gate they announced that they will call by zone .they called especial need called frequent flyers zone A never called zone B all they said last minute was this is the final call for flight #.... and I was right in front of them and guess who were the people making the announcement yep the same people at the check in counter"
Pros: "Cabinstaff were friendly and professional"
Pros: "The check in was smooth and boarding was quick"
Cons: "We had problems with TAP up front related to baggage fares and them keeping the $85 I paid for my son who is 2 meters tall to be in an exit row and then assigned to a different seat. He was miserable for almost seven hours."
Pros: "The crew did a great job."
Cons: "The boarding process was nutz. We had to take a bus away from the terminal to board the plane. The flight was delayed. I was not very happy to have to spend $92 to check 2 bags."
Cons: "Boarding difficult for immigration"
Pros: "Accommodating flight crew. Good food. Nice landing and take off."
Cons: "I am a permanent resident of USA and have a Green Card and the portuguese boarding crew gave me a hard time about my paper work. I was very disappointed by the way they treated me."
Pros: "Service, the way the pilot communicated our delay and the food and beverage"
Cons: "My round trip ticket was purchased and in the confirmation it stated that it included one free checked bag. i also went online to reserve a window seat which cost 12.95. When I got to the airport I was told I had to pay 110 for my one checked bag as well as they had moved me to an aisle seat. Basically scammed me out of 122.95. I have complained with ygthe airline and if it is not resolved I will not be flying with them again."
Cons: "As I keep metioning....you guys need to be more generous with the Victoria program. I fly you guys a minimum of 7 or 8 times a year, plus numerous partner flights, and what do I get? no free upgrades, 60,000 miles to become gold etc etc"
Pros: "Not much"
Cons: "Long flight uncomfortable seats"
Pros: "Honestly I didn't like anything because before I boarded , I was charged for all my luggage . They said that tap changed there policy , how I suppose to know ? Why didn't it say anything while purchasing a ticket"
Cons: "I was charged for my 3 luggage . It's not fair . I still have the invoice , before ibbook the ticket it said that you get free luggage ."
Pros: "Seats were comfortable in economy although no one is ever happy with how little they recline, crew was friendly and helpful. Entertainment selection was larger than most airlines I've flown on."
Cons: "Flight left Toronto at midnight, the crew served a meal and it was about 2 hours after departure that the cabin lights were finally turned off. On an overnight, overseas flight, turn off the lights and service breakfast with a noon arrival like all the flights I've taken to London do."
Pros: "Seats are ok and good entertainment system"
Cons: "The attitude of the hostist and the way they dont give you food choices and don't even explain or say what food they are giving you. When i ask whats in this they gave me a look and a weird attitude"
Pros: "Flight was just crappy all the way. New airplane...seats d ont recline."
Cons: "Same as above"
Pros: "I asked if it were possible to change my seat at the gate and was promptly given a window seat. They were very pleasant and professional. Food was very good and movie choices excellent. Good customer service."
Pros: "Overall flight was smooth and crew seemed nice."
Cons: "Flight was delayed leaving Boston due to an ac problem. In the end they got it squared away but we sat on the plane for an hour at the gate with absolutely no air flow and it was pretty uncomfortable. Feel as though they should've come around and gave waters, etc to passengers. Also could have improved the selection of in flight entertainment, not many offerings"
Cons: "First flight was delayed by just a half an hour and we arrived in Portugal. We had a connecting flight to AMS with also TAP and had a two hour window to make the next flight with the same company (TAP). We were in line for passport and then security and talked to several TAP employees and they said we would be have time and wouldn't have a problem catching the second flight. Well, we got through the lines with 30 min before our next flight and they wouldn't let us on. Customer service and organization of the airline is really poor. The aircraft had minimal room and no entertainment. We got on our next flight five hours later and all they gave us was a $10 food voucher. So poorly managed."
Pros: "I lost my luggage from Rome to N.Y . I definitely will not recommend and I will tell all the people in social media.The worst pilot I don't think you should put a risk you life with student pilot."
Pros: "Boarding was excellent. Flight was relatively smooth."
Cons: "Seats in economy were uncomfortable. Food was fair, at best. Wine was offered with dinner(a plus) but only once."
Pros: "Was able to sleep most of the flight and we took off on time"
Cons: "Checking a bag took almost an hour."
Cons: "I found it very frustrating that we were told at the ticket counter the boarding would begin at 11:15am for a 12:45pm flight time. I arrived at the airport over two hrs in advance and then had to run a significant distance through the airport and sweat and be unnecessarily anxious waiting on the customs line only to arrive at the gate at 11:20am, to have my bags checked for a second time and then be unable to get any food or coffee before a flight that did not begin boarding for another 40 minutes. I did and still do not see the need for that additional luggage/security check and then being held at the gate for almost an extra hour for seemingly no reason at all."
Cons: "We had to pay for a check in luggage fee. Then flight was delayed for about an hour. The gate number change so we had to keep on checking to see what gate it was to be. They keeping on changing the delayed time so it end up being nearly two hours before we got on the plane. I was very disappointed that we didn't get where we needed to be on time. Our hour and 45 minute flight end up just wasting time waiting for the plane. They could of at least refund our check in bag fee for the inconvenient."
Cons: "I got food poisoning from the dinner that was served. The crew was very helpful though"
Pros: "Exceptional service and professionalism of crew. Food was delicious...Aircraft was clean. Left on time...landed half hour early. It was a perfect flight."
Cons: "My husbands snoring. LOL."
Pros: "The plane was clean. The blanket was unusually large, for a plane blanket, so u could be nice and warm. The food was good and varied. The staff was friendly and every time they spoke to you had a smile on their face, as if happy to see you:)"
Cons: "I cant think of anything. It's a long trip that can be tiresome. So you can tell the airline tries to make it as pleasant as possible ."
Cons: "Fact that was not clear I would have to pay to check bags."
Work on entertainment systems and seat comfort. Seats are very old and worn out. Entertainment systems not working,
Pros: "Great Crew."
Cons: "Improve baggage charges"
Pros: "The efficiency of the whole process"
Cons: "The cabin attendants need to be warmer and more friendly"
Pros: "Yes, the crew were nice and amazing"
Cons: "Serve warm food not cold"
Cons: "Someone stole my airpods in my bag. I noticed it once reached at home. This is the first time it happens to me. Very bad experience"
Pros: "Large space"
Pros: "Amazing crew"
Cons: "They need to improve on thier inflight menu and the check-in and boarding experience"
Cons: "Old aircraft, rickety seats"
Cons: "Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough"
Pros: "The crew was very nice and all flight details were available and constantly updated."
Cons: "Ethiopians App for self check-in."
Pros: "Customer care was good"
Cons: "I suspect the problem of luggage started with Alitalia my first leg"
Cons: "We had requested vegetarian meals, which were not provided on either leg of the Ethiopian Airlines flight. In addition, we had to pay an extra baggage fee and the payment process required us to wait for 45 minutes at the check in desk while the agents tried to sort out a problem wiht their computer system. They claimed that the problem was with the integration of their system with SAA's system."
Pros: "I liked the crew. They are kind."
Cons: "The boarding in Addis was an absolute nightmare. No one could figure out where to go and when. Mombasa and Nairobi flight boarding was mixed. I've never seen anything like this. There was not enough room in the boarding area so everyone was pushing and shoving. I can't recommend Ethiopian airways to anyone after this experience."
Pros: "Service, the entertainment selection, just everything seemed perfect"
Pros: "Check-in staff at desk ,claiming not working for Ethiopian Airlines only providing service to Ethiopian Airlines therefore unable to in depth questions."
Pros: "delayed departure due to weather , very limited information from the crew towards the passengers."
Pros: "The quality of the planes"
Cons: "The food"
Cons: "Boarded plane, then sat for over an hour before departure due to paperwork processing of plane mechanical check. However, we still arrived close to the time we expected."
Pros: "Plane was spacious and flight crew were nice"
Cons: "The fact that they confirmed that my luggage would make it to my final destination, and now that I arrived in dakar with no luggage it’s no longer there responsability"
Pros: "The food was delicious"
Cons: "untrained staff, pathetic food very conjusted spacewise."
Cons: "Lost my bags, missed two connections due to delays, took a bus home instead"
Cons: "At the Addis airport, it seems chaos reigns! My flight was never listed on any display to say what gate we departed from. A crowd of people boarding for two different planes just rushed the gate area. I’ve got no idea how everyone ended up on the right plane. My flight was never announced I had to keep going up to ask over and over. The bathrooms at the airport are unhygienic and the available food is abysmal. On the plane was better except that the only entertainment is over head screens that didn’t work my overnight flight was miserable as the lights were on the whole time and they repeatedly woke me up to eat throughout the flight. I’ll do what I can to avoid the Addis airport from now on."
Pros: "the air craft was very good and the comfort is good no complain..."
Cons: "i did'n't like some of the cabin crew the way they are ....and am very disappointed from kinshasa to my check in i did ask a lady about my bag, she told me i will get my bag to cape straight, and i did ask her two times about the bag, she keep saying the same thing i will get my bag to cape town, so until now i haven't find my bag yet, the number they gave me from the airport no body pic up the phone, so i don't know what i can i do to get my bag......if you can hep me in this mater please contact me on my email or on my cell number 0027 78 470 6195. thank you your best regards."
Pros: "food and beer were fine"
Cons: "4 flights ,4 delays. poor customer service . every things is very slow ."
Pros: "Great service Seats slide forward, so comfy! Food and drinks all night On time Lots of luggage"
Cons: "No sleep with my baby!! ;)"
Cons: "Old plane Left 1 hr late No entertainment Adis is an old filthy airport"
Pros: "Extra comfort and quiet in business class worth cost"
Cons: "Airport in ADS was very basic. Was hard to find a descent toilet"
Pros: "Very helpful, attentive and kind cabin staff."
Cons: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse). Seat ahead reclines almost too much into personal space in the new 787 aircraft. The LCD displays don't pivot so it's virtually impossible to view the entertainment when the occupant of the seat in front fully reclines ( a somewhat irritating issue on a long flight )"
Cons: "Seats were so uncomfortable, like three airline doesn't care about comfort. The food, which is usually decent, was also below par."
Pros: "Staff was friendly. Airplane was clean, new and well maintained"
Cons: "The airport was disorganized. the boarding process was chaotic to say the least."
Pros: "Great service! Friendly and on time!"
Cons: "A mother was put off the plane with her infant because she didn't carry a ticket. Was brought back on at some point we must have a heart no excuses"
Pros: "hospitality food beverages"
Cons: "duty free sales were very limited"
Pros: "New aircraft with automatic flushing toilets!"
Cons: "- terrible food and no snacks provided - Crew was inattentive and did not monitor passengers e.g. standing when seatbelt light is on - bathrooms were rarely cleaned on 18 hour flight - poor air circulation"
Cons: "My daughter's entertainment system crashed after 20 minutes. She ended up sleeping so I watched a movie. When she woke up, we were going to switch seats, but I tried to turn it back on and mine wasn't working. (By the end of the flight, only maybe 10-20% were using theirs as many others crashed as well.) The food was very boring. At one point I was looking for a flight attendant and couldn't find a single one anywhere in coach."
Pros: "The flight attendants seemed a bit disorganized delivering the food and drinks"
Pros: "The service during the flight was perfect"
Pros: "Most things were fine"
Cons: "I don't like the 787 dreamlike at all: it is not built for pax like me who are taller than average. I can hardly remember an occasion when any of the cabin crew smiled."
Pros: "Boarding was okay and crew were friendly"
Cons: "extremely old airplane, mediocre food, almost non-existent in-flight entertainment."
Pros: "Some okay entertainment."
Cons: "Lights are on too much, service is slow. Food is poor, no variety. They gave out all the blankets and some people were laying down sleeping in the back with 2-3 blankets meanwhile my friend who had a baby couldn't get a blanket. They are VERY slow or disorganized with picking up the trays after meals are completed."
Cons: "Ethiopian Air almost did not let me on the flight because I didn't have a return ticket through Ethiopian Air. Almost missed my flight, and was forced to purchase a return flight just so that I could make my flight. According to them, passport control would not let me into Cape Town without it, but customs never once asked for my return flight information."
Pros: "Seat sizes were okay and the boarding times were on time."
Pros: "The entertainment is quite interesting with latest movies"
Cons: "There is need for improvement on the food being served."
Pros: "It was a good flight with no bad surprises. All went well."
Cons: "They had run out of the fish for the meal, so I had to have chicken. But that was okay."
Pros: "Dreamliner is very comfortable for such a long flight. Planes are new. Smooth boarding and descent"
Cons: "Bathrooms need to be better maintained for a long flight. Need more movie options. Ran out of chicken meal option by row 18."
Pros: "Absolutely nothing. Everything was piss poor."
Cons: "Everything. First I wish my flight wasn’t canceled a d then received notice on the same day"
Pros: "The flight crew were amazing and had lovely gifts for our daughter"
Cons: "the flight was late and no food or drinks were available without paying rather high prices"
Cons: "Don’t loose the luggage"
Pros: "flight was awesome"
Cons: "the only thing i dislike about etihad airlines is they didn’t provide me accommodation for 19 hours long stay over ..! even i met one of the lay incharge of etihad she told me that it’s your problem you have to look out for ...she didn’t help me at all"
Pros: "Brussels Airlines is the the step-child of Lufthansa basically. But on the transatlantic flights they do a very good job."
Pros: "comfortable leg space"
Pros: "Attentive helpful and cheerful staff: on time"
Pros: "The flight and services were OK, the only bad thing - my baggage did not arrive David Silberman"
Pros: "Good and nice Food, crew helps , comfort seat and Entertainment clean and new screens ."
Cons: "Seat and cabin temperature was very uncomfortable."
Cons: "Switched plane from Brussels to United which saves us 3hrs but then they lost our luggage. This was after we asked them to double-check. They told us that our luggage had been logged-in to our new flight. We are very disappointed in Brussel airline and will not use them again."
Pros: "We got warm washcloths to refresh our hands and face. A full bottle of water to save as we needed, followed immediately by a beverage service and pretzels. Dinner of either fish or chicken was delicious, and included bread, cheese, salad, and dessert. Followed by additional beverage services, a mushroom calzone and finally Belgium chocolates. The crew was friendly and entertainment on personal monitors was very good. This was the best overseas flight I have had in several years."
Cons: "Aisles were very narrow to access bathrooms."
Pros: "Entertainment options were awesome!!!"
Cons: "We left late because they were waiting for people from another flight that got canceled to transfer to our flight, and even with the delay, one of my bags got lost. I was the third person to check in for the flight, so I'm not sure how that happened."
Cons: "Delay boarding,delay riching destynation,poor crew service"
Pros: "Overall good flight, get what you pay for."
Cons: "Had to hop to a couple different counters because no one knew who air Brussels subsidiary was at the cincinatti airport. I didn’t think to check ahead so also on me for poor planning."
Cons: "There was a long-ish and poorly organised layover in Luanda, which involved the flight crew individually identifying the carry-on luggage on the plane so as to ensure no one who had disembarked had left anything behind. This was literally done bin by bin by a crew member shouting down the aisle, "Who's is this brown bag? Who has a grey Longchamp!!!???" This is not something I have ever seen before and it took ages. The cabin also became very hot during the layover, which cause a 40 minute delayed arrival in Kinshasa."
Pros: "Film selection"
Cons: "Food was disgusting"
Pros: "Easy to cancel Trip"
Cons: "Kayak did not have a system of knowing that I cancelled the flights"
Pros: "Crew was very pleasant and friendly. Departure and arrival was on time."
Cons: "Very narrow and uncomfortable seats."
Pros: "The crew were very nice."
Cons: "It was a small plane with only 1 bathroom which was not available for the flight due to long lines. There was no food or even a drink of water without payment. there was no in flight entertainment."
Cons: "Even after meal request few days back, no veg meal available for this long journey"
Cons: "Lack of any real help with lost luggage. Man on the phone in Brussel asked for File complaint numbers and found nothing. Absolutely no information whatsoever. He gave us a number to call in Florence, which was automated. File number was requested but not found. For all we know our luggage may have been thrown away. Completely unacceptable. Never ever use Brussels Airline."
Cons: "Very dirty plane, limited space poor customer service. Took pictures of stained trays, seats. Very gross."
Cons: "1. During check in, they change my seat number that i choose during the reservation process from a front window seat to a rear isle seat 2. Flight was supposed to land in Hamburg. Because of a storm, they went to Hannover. They announced that the time we will stay in Hannover is unknown. Maybe 2 hours... but then no news from the crew during our stop. 3. Several passeNgers asked to get out in Hannover. The crew said they will ask if possible. After one hour waiting in Hannover they did not even ask the airport authorities. Passengers insisted. The crew then said no because they do not want to go through the luggage finding process. 4. Weather was too hot. Waiting time was too long. Passengers Needed drinks and food. Crew only sold these without even offering free snacks, sandwitches, or drinks. 5. Babies and kids were there. No food nor drinks. They survived during 5 extra hours on the plane schedule on biscuits and water. Personnel did not even think of ordering food from hannover airport while waiting there. They only SOLD the snacks they have. 6. We returned to humburg with 5 hours delay over our original schedule. Stayed 2 hours until we got our luggages on the belt 7. Some passengers had to go back to hannover by train. We discover that all trains were stopped die to problems caused by the storm on the railway. They had the choice either to take very expensive taxis or to sleep over in Hamburg!! 8. This could have been avoided if brussel airline had some good will to at least help those passengers get their luggage and leave in Hannover! 9. Overall: very bad experience and crue attitude in Brussel Airlines!"
Cons: "The lady at the gate was rude. I was in a group with small children, we were all family, she made me wait in line without my family."
Cons: "Mocarella and tomatoes wrap was not tasty. Tomatoes seemed to be old."
Pros: "Check -in - very friendly staff Airport in Brussels was easy for making connection"
Cons: "The food was at extra cost - and pretty expensive. Not even water was offered free of charge. Was surprised that the food was on sale - nothing was said about it in advance."
Pros: "Very hardworking crew, always offering extra food, snacks, water, patient with smiles and great attitude Very good food in economy, I was surprised"
Pros: "The crew was excellent. Flights were uneventful. Enjoyed the ability to watch a movie on the little TV that each seat had. Made the long flight feel much quicker."
Cons: "On my flight from Dulles to Brussels, the seat cushion was pretty much worn out. Felt like I was sitting on concrete. My butt was pretty sore after the flight. Flight back was totally fine. But it was a small inconvenience. Everything else was great."
Pros: "The crew seemed nice"
Cons: "I was literally in tears by the end of my flight because my back hurt so bad in the seats. When I was boarding, I had a two hour layover and I still had to run for my flight and they were already boarding when I got there. The food was tasteless. All I could do was try and sleep and pray the flight ended quickly."
Pros: "On time Polite crew"
Cons: "When I got to the airport my airline informed me that it was a standby ticket, which it never told me when booking and I can't believe it wa a standby ticket because it wasn't cheap."
Pros: "Your airline 100% better then Air Canada."
Pros: "Pleasant staff, entertainment system is ok although a bit outdated."
Cons: "Our flight (operated by Air Canada) was delayed due to a control tower fire. Other flights seemed to have been delayed 1 or 2 hours, but ours was delayed 3.5 hours. That's not really the airline's fault, but it seems like they didn't want to communicate updates or give us any options for alternate flights. They also listed the delay at just under 3 hours, rather than the real 3.5 we were late leaving the gate (to avoid giving out vouchers, I suspect)."
Pros: "Crew was outstanding"
Cons: "Bathroom got gross"
Cons: "stuck between 2 overweight people with no possibility of moving because flight was fully booked."
Pros: "In-flight staff are professional and try to get on with things even in tricky situations."
Cons: "Inbound connection from Tokyo was late (1 hour) but this flight BRU-MAN was also 1 hour late, so got to the gate easily in time for boarding only to find my seat and boarding pass had been cancelled! Poor management of the situation - they don't check whether the connection is *actually* OK, just use the timetable. Poor real-time handling of the situation. This flight is sometimes subcontracted out to WDL who fly various other flights for SN throughout the day, and so any delay elsewhere in Europe can delay this flight. Baggage priority ignored for Star Gold. Missed train connection on arrival in UK. Due to the above problems. In-flight staff OK but ground crew seem disorganised."
Pros: "I liked the multi-lingual flight attendants. Friendly and seemed to help everyone get what they need. Pilot performed a smooth landing and the flight was quite smooth."
Cons: "Aircraft need to stay grounded for 2 hours for repairs... After we already boarded! It was very hot, everyone was sweating profusely and facing themselves with magazines. The flight should have just been delayed and everyone should have waited in the comfort of the airport terminal to board later rather than suffering. The headrests are horrible. They jut out and but stress on you upper back, and force you to slouch, which hurts your lower back. I am a pretty resilient young dude, but even I was packing my sweatshirt, pillow, and blanket behind my back to make the seat mildly comfortable. A car style seat would have been much much more comfortable. Worst of all, I had a 12 hour layover, and during that time MY BAG DIDN'T EVEN GET PUT ON THE PLANE! I am on a budget so I couldn't buy toiletries and clothes to wear so I stank for days before my bags were located, brought from Toronto to Brussels, and then delivered to where I'm staying in Belgium. This is easily the worst flying experience I have ever had in my life."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Crew was great"
Cons: "Still don't know where my luggage was so this is an issue for me on all legs of flight"
Pros: "People were very nice. Food wasn't bad. We had a nice dinner and a breakfast when we arrived in Florence. Nothing gourmet but definitely decent food."
Pros: "Thanks to formula b.family we had priority when boarding. The Kids were offered a present on board."
Pros: "I hated that I had to do my own check in, the flight check in and the luggage dropping. I was unsure as id I had done it correctly, and even after the staff revised my luggage drop reciept, the luggae was not delivred appropriately. The flight was delayed, which made me have to o rush all over LHR, where I pretended to have breakfast."
Cons: "Unpolite and stressed, rushy staff on board. On top of that, all the running throgh costumes and pretty much the whole LHR airport, and what I hated the most was my luggage arriving 12hrs late."
Cons: "I have no words flew not honored and I had to buy a ticket at the airport. Thank you for your service!"
Pros: "Due to my husbands frequent flyer status, we were able to upgrade coach seats to premium free of charge - which afforded priority boarding and more comfortable seats - although, there was not much difference in legroom or general space. This flight was not full, so I had an empty seat next to me - always a good thing on a long flight. Lots of movies and entertainment available to fill up the hours. Served food and drinks constantly (3 meals plus, if I remember correctly) but the food was pretty bad. One of the bathrooms was a generous size, which made it more comfortable."
Cons: "Boarding was confusing. They separated out groups but did not make clear where each group was to go, which caused unnecessary jam ups. Stewardess on this flight that served my section was rather grumpy and unhelpful. Seat in front of me was broken so it leaned way back into my lap, making it difficult to eat or read on my e-reader. I had a premium seat, but there did not seem to be any difference in leg room or the size of the seat than normal coach. Although there was several meals - the food was horrible. Best to take your own aboard. We were delayed getting off the ground, having to sit on the plane for a while before take off. We landed over an hour late."
Cons: "not enough leg room. I had asked for seats with more leg room due to my medical condition and did not get any satisfaction"
Pros: "Check in"
Cons: "Seats unbelievably uncomfortable. Not in terms of leg room, but rather they were just hard to sit on for more than 10 mins. Not hard and not soft just weird"