Daily cleaning, installation of cabin HEPA filters on flights from Ontario to Bhubaneswar
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Scores according to KAYAK customer reviews
Cons: "Boarding was slow but they had increased number of wheelchair clients. Not their fault but was a known so the process could have been started earlier."
Pros: "Service was good. Flight attendants were friendly"
Cons: "The departure area at terminal 1 YYZ was crowded and not the most comfortable experience"
Pros: "Boarding was quick and good"
Cons: "Not much legroom and no tv’s on a 10-hour flight"
Pros: "everything from the boarding and check-in process to in flight comfort."
Cons: "Improving customer service during delay but overall good"
Cons: "Space was limited"
Pros: "Nice touches like pillow and blanket, lots of movies and hot meals."
Cons: "My seat was very uncomfortable for such a long flight! It didn't recline and was cramped. Also I have terrible nut allergy and when I tried to communicate that to the flight staff the kept telling me to tell someone else."
Cons: "Be on time"
Pros: "I liked that we got served a lot of snacks and food :)"
Cons: "Nothing honestly! Smooth flight :)"
Cons: "food screens"
Cons: "It was one hour late leavinh"
Pros: "Smooth boarding."
Cons: "The cramped seats, not a lot legroom and people complained once you reclined."
Pros: "Aircraft, cleanliness, crew, food"
Pros: "Lufta Hanza canceld the flight"
Pros: "Service from Milan to Toronto was good"
Cons: "Service from Toronto to RdU not so good"
Pros: "Great staff, pleasant flight, nice options on the screen to choose from, etc."
Pros: "Ended up flying with air canada after they switched us"
Cons: "Lufthansa switched us three times , and then when we got to the airport in toronto it was air Canada. They found our grandparents tickets but not ours. Ridicule our flight was supposed to be only 1h layover, inatead it’s 6 and we are going to miss all our next travel accommodations."
Pros: "Air Canada is a great airline too"
Cons: "food could have been better especially "breakfast"."
Pros: "Crew was wonderful. One of the smoothest flights I’ve taken in a long time"
Cons: "Boarding was chaotic and basically a free for all rather than by rows( back of the plane first)"
Pros: "Lufthansa airlines never fails to provide excellent service."
Pros: "The flight attendants all were very helpful and seemed to enjoy their jobs"
Pros: "Crew helped us with connections"
Cons: "Choice of seat came with a cost. Very uncomfortable seating. Not enough room."
Cons: "New plane. Very little legroom. New seat back pouches hold next to nothing."
Pros: "Crew was pleasant and helpful, even once we had a long delay"
Cons: "The cabin was very tight and the seats were very uncomfortable"
Pros: "Easy flight and on time"
Pros: "I have the option to have a special meal. (vegan)"
Cons: "I have to ask for my special meal in advance."
Pros: "nice and polite crew"
Cons: "no screens/maps with route information no enterteinment unless downloaded on your own devise, I had an Iphone which is too small to watch anything.... seat hardly reclined at all and felt extreemely uncomfortable"
Pros: "Huge, new plane, lots of helpful crew, personal entertainment screen, chairs laid back more than typical"
Cons: "Window arm rest didn't move up, boarding was crazy because YYZ airport doesn't have the format to hold lots of people, how to board was a bit confusing, and turbulance."
Pros: "Our stewardess from Toronto to Germany was the best that I have ever had."
Cons: "Great trip."
Cons: "Smelly plane,uncomfortable chairs, AC didn't work properly (hence the smell).No screens, spotty Internet."
Pros: "Professionali customer service. Food and beverage service very good and generous. Love the European hospitality."
Pros: "The flight was really on time and the flight crew was just amazing. The overall experience was exceptional. Will recommend this servic to any one who will like to travel"
Pros: "The flight attendant was very professional. The flight itself seemed quick and easy, and I believe we landed early despite being delayed for takeoff."
Cons: "I wish the head rests had the "wings" that help keep your head from rolling back and forth. Also I wish we had an option for our snack."
Pros: "My trip was from IAH to FRA by Lufthansa flight"
Pros: "Top of the line service on a very long but smooth ride"
Pros: "Good entertainment options, large bathroom area on a lower level"
Cons: "Food options and space"
Cons: "2 hours late"
Pros: "Crew onboard was attentive and helpful."
Cons: "No legroom in coach. The person in front of me was sitting in my lap. They are the only airline that weighs your handbag, the luggage you take onboard. E en of it fits the size requirements they weigh it and make you confirm. They don't care if your checked luggage is underweight but your hand luggage is overweight and both add up to less than what you're allowed overall. Makes no sense and is such a useless hassle."
Cons: "I will not fly on Air Canada again...Eventhough this is listed as a Lufthansa flight there was nothing Lufthansa about it. Terrible food. Overall miserable"
Pros: "the magazine selection prior to flight, bottle of water in front of each seat and crew were great, the pilot's landing was amazing! The seat in front of me had weird legs that made the room under the seat smaller than other seats around me. So you couldn't fit in the carryon fully under it as you could under the seat diagonally from me, however, this ended up being a huge plus since I could use the legs of this chair in front of me as stepping places to place my feet during flight. Since airline does not provide foot rest, it was great to have this to elevate the feet for a long flight. More considerations should be give to provide footrest or at least these kind of foot elevations."
Cons: "The dinner and breakfast were a bit disappointing, but not bad and not a deal breaker at all since the rest of the flight was wonderful. I noted comfort as ok, but that's applies to all airlines - the seats in economy and no footrest is very uncomfortable, but that's on all economy flights, so no deduction of points there. I do want to note that I needed a boarding pass at the gate and stood in line for quite a while (I was first in line) before I was even acknowledged by a lady who ended up helping me eventually. But she was so cranky! (there were 2 ladies - one busy helping the crew and putting around barrier - she was fine, the other with a head covering (putting this hear just to distinguish the ladies as one was doing a great job)- not sure what she was doing, but she plainly ignored me standing at the desk in front of her, I didn't say anything, just patiently waited until she acknowledged me, and then she printed the boarding pass for me, but she was way to cranky to be in the job that she is in - no need for that kind of attitude."
Pros: "Food, very well organized crew"
Cons: "No leg room, long flight"
Cons: "The seat was changed without any communication. Also, on-line checking from internet was not functioning."
Cons: "Flight was delayed 4 hours and resulted in missing FRA - DEL flight. No help at Air Canada with rebooking missed flight."
Pros: "The entertainment and the size for the legs are very okay on A340 Lufthansa flights compared to other carriers."
Pros: "I was seated in an exit row and there were pillows and blankets made available to every passenger."
Cons: "The scheduling of the in flight events made no sense. The cabin was dimmed for take off (logical, given that it was a red-eye). However, once we were at altitude, the lights were put back on to serve dinner. Several people were woken up by this and it took like 1.5 hrs because its a big plane. Also, it was like 9-10pm local time by this point so dinner made no sense! Then the lights were dimmed and people tried to sleep. The lights were turned on 1.5 hrs prior to landing to serve a light breakfast. So, 6.5 hr red-eye turned into about 3.5 hrs of actual sleeping time. I would've preferred to be left alone and given a bigger breakfast."
Pros: "The breakfast, one piece of poundcake, that was the only highlight, and one decent size bathroom."
Cons: "Boarding was unorganized, nobody knew what was going on, but the biggest disappointment is there were no movies there are no video screens on the entire plane so unless you bring your own device and have pre-downloaded Air Canada app there are no entertainment options at all! Who ever heard of a transatlantic flight that didn't have a movie? Make sure you download the app so you can at least watch the movies on your tiny screen."
Cons: "They didn't have time to give half the people drinks and we weren't even given water."
Pros: "Crew amazing yes. Seat comfortable."
Cons: "None for now!"
Pros: "Plane was new and good"
Cons: "Flight was 4 hours delayed"
Pros: "Very old aircraft. Looked extremely run down and many things were broken."
Cons: "The window seats in these new airplanes are freezing."
Pros: "The crew."
Cons: "The aircraft: too old! No charging ports, entertainment system horrible. The food was not super."
Cons: "Heathrow is the worst airport when you have a passenger who needs a wheel chair."
Pros: "Warm welcome, on time and comfortable"
Cons: "This was a really old plane. The screens were really small And was so scratched and messed up that it was almost impossible to use . I was never offered a choice of breakfast before I boarded and I could not get what I wanted. You do not offer enough space fo list all my comments. Very unfair"
Pros: "The seats were comfortable"
Cons: "Everything was ok"
Cons: "BA need to stop the silly practice of boarding according to status - it’s inefficent and leaves me with the impression that BA is obsessed with pseudo hierarchy."
Cons: "there was a mechanical error which kept us on board the plane for 20 minute increments for nearly 3 hours until they had us switch planes"
Pros: "Nice aircraft! Very modern."
Cons: "The crew could be quite curt at times"
Pros: "It was a very short flight, so no discomfort to speak of. Boarding was easy and crew was cheerful."
Cons: "Even on a short flight, I don’t think you should have to pay for water!"
Cons: "They didn't give a direct flight but gave to Mumbai and then from Mumbai to Hyderabad. Had to collect my luggage and recheckin those."
Pros: "Customer service."
Cons: "Entertainment need more movies"
Pros: "The crew were friendly, professional and extremely pleasant."
Cons: "I’m not a fan of the constant PA’s during the descent. Playing a video about arrival procedures for an airport is extremely superfluous. Nobody pays attention and you just have to follow the signs when you get there."
Cons: "Rude staff at the airport. Short overlay did not have enough time to get our bags and checkin again that was ridiculous to have to check in again!"
Pros: "Me and my husband were upgraded from world traveler plus to business class, which we are thankful for"
Cons: "We were unable to order special meal online and were told to contact onboard crew for meals. When we contacted them inflight, they said they don’t have meals!!! And we were left to starve the whole night, while food was served for all around us. The really shocking thing is none of the crew had the courtesy to offer some snacks or bread. These especially when we were seated in business class!"
Cons: "2 of 3 luggage kissed transfer at Heathrow to the Paris flight despite 2:30 hrs layover and arrived on next flight 4 hrs later"
Cons: "There was a new born next to me and actually it was difficult to sleep."
Cons: "Flight canceled want able to rebook"
Cons: "Connecting flight experience - Had to wait in a line for around 5 hours just to speak with a customer service representative at the London airport because my previous flight was delayed and I had missed my connecting flight."
Pros: "Simple no drama very professional, Good service, Food to suit almost every flavour and preference . Entertainiment is a 3 star cause There’s nothing there to be offered apart from newspaper and A magazine."
Cons: "Child sitting behind me kept dropping the table and pushing it back up"
Pros: "Uneventful, other than having missed the original connecting flight on account of delays."
Cons: "There was no food or entertainment, so I can't rate them."
Cons: "As a Kenyan Passport Holder living in Canada on a PR status was denied right to travel to Kenya via LHR transit. WHY ? will you help us with our rights what compensation will help to alleviate the pain"
Cons: "Boarding was a bit confusing and staff wasn't actively being helpful with information. Got absolutely nothing to drink/eat on the plane-not even a glass of water! The flight crew was just ok, no one "stood out" as good or excellent. Again, nothing about this flight made me want to definitely fly British Airways again."
Pros: "Everyone was quite pleasant. Seats were comfortable"
Cons: "The initial line for check in was ridiculous. Not manned for quite some time, then kept changing line classifications. May have been related to how Spain ran the airport, but very puzzling"
Pros: "amazingly the flight was only half full ..... seat was comfortable .... had lots of room .... had 3 seats to myself ..... best flight in a long time ....."
Pros: "Premium Economy seats were spacious. And from the looks of it so were economy. They provided nice over the ear headsets which made watching movies nice."
Cons: "The food was not that great."
Pros: "That the flight was not bumpy and due to bad entertainment I had good views out the window"
Cons: "Tight seating, old airplane, a bit dirty, most info was in Spanish!? Could not hear overhead announcements,"
Pros: "Flight was on time"
Cons: "Security - I was screened and it was uncomfortable and they kept the lights on for a while overnight"
Pros: "Overall flight better London to Beirut l"
Cons: "Long wait over"
Pros: "Short flight. It was Ok."
Cons: "Nothing to dislike."
Pros: "Very attentive crew smooth flight"
Cons: "Poir food and cramped seats in economy"
Cons: "the fact I had to 464 pounds robbing b"
Cons: "We are really upset that Aer Lingus and/or Bitish Airways lost our baggeage! All our clothes, toiletries, medicine, and other personal belongings are MIA and we want these two airlines to work together and expedite finding and tertuning our luggage."
Pros: "It was wery nice flight"
Pros: "The choice of movies available via the seat-back entertainment system was outstanding - a mix of recent hits and older classics. The veggie curry and chocolate ganache were much tastier than I expect from airplane food."
Cons: "Narrow seat."
Pros: "Great selection on entertainment and the flight attendants were very attentive."
Cons: "I'm accustomed to another airline that gives a bit more seat space and you can order snacks often."
Pros: "Great service and experience."
Cons: "The boarding was a little long."
Cons: "We were told not to worry when there was no plane at the gate when we arrived. Then we were told not to worry that the plane was being towed to the gate when it did land in Schipol. They were aware that many on the plane were trying to make a fairly quick connection in London. And it was after that connection would have already been missed that they let us know that our flight was canceled and we would have to go back to get our luggage and get re-assigned to another plane. We stood for TWO HOURS to be reassigned with only 2 agents helping a whole plane full of people. Of course, we missed the last flight out that could have connected us. We were told to go to an agent when we got to London to get a hotel room and they would have us all sorted. They did not have us all sorted and that took another half hour. We were at the airport in Schipol for SEVEN hours [and two trips through passport control] before our rescheduled flight to London boarded. When we landed in London, we had to go to the arrivals desk for them to be informed that we needed a hotel. We were able to sleep about 3 hours and had to get back to the airport for an early morning flight. Everyone we dealt with was kind and respectful, but the Airline itself was ill-prepared to handle this cancellation. In addition, they said they would not re-book at the gate, but those who were angry and aggressive were able to do so and get out on the day we were supposed to. Pretty crummy end to a trip."
Pros: "Staff was very professional and courteous. No much waiting time for check in. Separate area for security clearance for British Airways passengers was very helpful and noteworthy."
Cons: "Carry on baggage at Mumbai Airport shown different dimensions than traveling from London. No proper communications for delayed flight and boarding was not organized. In flight food from Mumbai - London route was very much unsatisfactory."
Pros: "Efficient staff, quick boarding of passengers, staff went the extra mile to verifiy that my puppy was safely being transferred from another British air plane and then I watched through the window as he was boarded on my flight to AMS. Caring employees directed my attention out the window, prior to me boarding. A happy sight watching my puppy boarding my plane. Comforting!"
Pros: "787-9 new aircraft with the total lack of space in economy, my worst transatlantic crossing in thirty years. DVT waiting to happen."
Pros: "Not a dang thing."
Cons: "The food"
Cons: "airfare.com is truly awful, and I'll avoid using that service in future"
Cons: "Since you now have to pay for additional luggage, which I have always done in the past, I find it increasing infuriating that when boarding the plane to store my carry on luggage I have not been able to store this appropriately, I am led to believe as a paying customer I should not have to store my carry on luggage by my feet because the overhead cabin is not available to me. ."
Cons: "I am so glad the lady in front of me did not recline her seat. My knees was pressed against the seat in front of me during the whole flight. It's really annoying that there is no knee or leg room. Be warned you have to pay for everything on this flight. And a G&T is £10"
Pros: "Food was good"
Cons: "No entertainment options, dirty seats, minimal space between seats in business class- expected more from a business class travel- did not meet expectations"
Cons: "Face wipes was needed"
Cons: "In-flight wifi and better entertainment."
Pros: "Smooth and good."
Cons: "Flight was delayed by an hour."
Pros: "Leg room"
Cons: "Poor movie selection"
Pros: "It was a new flight so everything was neat and clean."
Cons: "The all male crew was rude like hell and were chewing gums the whole time. The landing was super pathetic I for a sec thought the flights gonna crash"
Cons: "chairs too bad...entertainment and displays too bad"
Pros: "Friendly and hard working crew Comfortable flight but so long Pleasantly surprised since I see so many negative reviews Keep it up Air India"
Pros: "Their luggage policy allows one free checked bag and one carry on"
Cons: "Quality n quantity of food. It can be improved.. as well as snacks or jalpan itmes should not be repeated in d same.flight."
Pros: "On time flight and polite crews."
Cons: "Not enough blanket for passenger , but the cabin crew has increased the cabin temperature to make up for that. They should prepare enough however. no entertainment whatsoever for the 6hr flight.Didnt like the food."
Pros: "Crew and food were good. Toilets were clean. No complaints"
Cons: "Headphones were not working properly."
Pros: "Welcoming, food"
Cons: "The seats were okay but can be comfortable."
Pros: "Only direct flight from Delhi to DC"
Cons: "Crew was lazy and wasn’t keeping the aircraft neat. Seats are tattered, worn out and really uncomfortable. Food was mediocre at best!"
Pros: "Non stop flight and lands at a good time at SFO"
Cons: "TV screens not working, crew was also not very welcoming"
Pros: "Non-stop flight for DC area to New Delhi. Flight was delayed leaving but still reached destination on time."
Cons: "Lack of service during non-peak times. Food was mediocre."
Pros: "Flight was on time"
Cons: "One of the male crew behavior was bad. Equipment on the flight was old and not working."
Pros: "non stop flight from Delhi to Chicago Food was ok boarding was quick"
Cons: "Rest rooms maintained poor, did not get tp refills too many crying babies Entertainment system was not working properly in my seat. Seat lights were not working"
Pros: "the flight was ok and we were served with food,which was average,.ONLY vegetarian,. the luggage was booked all the way to Chicago which was very useful and was appreciated.,since we had a connecting flight via Istanbul to Chicago we were allowed 2 suite cases each."
Cons: "it was 2-2 and a half hours late.it was very tiring and inconvenient especially for senior citizens and small children.they kept changing the gate and no one was there to assist the passengers."
Pros: "Good service and smiling faces"
Cons: "Checking in process was long and not organized."
Cons: "Bad entertainment system the screens fell down on sleeping people’s heads. My screen was frozen as was most of the other passengers screens"
Pros: "No socks or toothpaste or brush."
Pros: "Nothing really other than it got us to Mumbai"
Cons: "Very chaotic boarding LONG wait on tarmac with NO updates Food really bad"
Cons: "Nothing was working tv and seat and all other stuff...garbage"
Cons: "all ok"
Pros: "good service, food in general"
Cons: "Flight was delayed by about half hour. Business class luggage came much after economy class luggage. Why am I paying priority price? Samething with check in -- they allow people to move in and out of priority line without preference to business class passengers"
Pros: "It was better than the international flight."
Pros: "Food was ok"
Cons: "Crew service was very poor"
Pros: "Departed on time and arrived before time. Baggage and fragile items in great shape."
Cons: "Need more variety shows in the entertainment menu."
Cons: "Air India Flights from SFO to New Delhi and New Delhi to SFO are pretty old. Almost 60 % of systems entertainment systems do not work. This is not acceptable considering such a long flight. Unfortunately passengers are left with no option apart feeling gruesome boring thru out journey. Food is also very bad. while it is understandable that it might be not par with other airlines in all ameneties , the basic needs to be met. Hope they look into this and fix it"
Cons: "I had booked an aisle seat for all legs of travel but the gate agent gave boarding pass for center seat."
Pros: "Email messages ahead of time about flight delays. I got email messages telling about flight delays, but the estimation of the delay was not accurate. Hence had to wait for long hours at the airport."
Cons: "The ground staff at Hyderabad and Mumbai were pretty much absent, until about one hour before the flight left. It would have been great if AirIndia staff was available on the ground at the gate/terminal to advice people who did not have access to email/text messages. There was not even a single announcement about the flight being late and an ETD. A few announcements would have calmed a lot of passengers."
Pros: "Leg room, food, crew"
Pros: "Leg room, the food and the service. Highly recommend it"
Cons: "In-flight entertainment could be better."
Cons: "There was no USB charger port insider aircraft. I am amazed for backwards this flight is, especially, India is in the forefront of Mobile technology."
Pros: "No coffee service after meal Morning breahfast limited choices Coffee when served was less than lukewarm"
Cons: "Crew seemed to completely disappear mid flight for hours at a time. No one came when the assistance button was pressed, and passengers were helping themselves to refreshments from the food station as no one was around to help. The maps and camera features didn't work, and movies would exit randomly leaving us to spend 10 minutes fast forwarding to where we left off."
Pros: "Food, timing"
Cons: "When we went for checkin, the guy asked some Airlines code which I dont know. He took 15 mins to check us in.."
Cons: "Everything. Flight was, as usual, late - a typical of Air India. No announcements informing that the plane was running late. People started lining up to board outside the gate, but with no ground staff on sight. 10 minutes past the departure time, 2 personnel show up informing Pax that the flight was running an hour late. Food was stale. I would rather you not serve any food and knock off a few $$ from the fare, rather than serving distasteful and stale food. Overall, bloody pathetic condition of the aircraft."
Pros: "Checking process was easy.Staff was courteous"
Cons: "Flight announcement was poor need to change speakers"
Cons: "The airplane vibrated strongly upon take off and landing making me question its flight worthiness. The service was unusually bad, the air hostess who served me had a very abrupt manner."
Pros: "Food quality and quantity was good. Staff was courteous and attentive"
Cons: "Aircraft equipments can be more up to date. Few tv screens were not working."
Cons: "Air India requires you to physically check in at least an hour before your flight. If you aren't there by then, they will deny you boarding, and require you to pay for another full-price ticket to get on another flight. No leeway, and no sympathy."
Pros: "Food was good"
Cons: "Poor hygiene levels and not so great service, although better than my Air india flight to Delhi from sfo."
Cons: "poor comfort broken seats and tv crew didnot care if we (atleast 11 people) missed conncetion from new york they left 40 passengers at boarding and went back to get them delaying other connecting flights very little leg space worse then local flights overhead light didnot work bathrooms had no soap"
Cons: "The aircraft was not comfortable. The a/c was not on till after takeoff and switched off prior to landing. The staff informed us that they will start only after takeoff."
Pros: "Terrible - they changed my flight, so that it would not work with my itinerary and it is impossible to get my money back."
Cons: "Flight was delayed 2.5 hours. I wasn't notified since I had provided an overseas phone number. It's not that expensive to send a text to an international number. They need to privatize this airline"
Airlines flying from Ontario to Bhubaneswar have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ontario to Bhubaneswar
Masks required on board, masks provided on flights from Ontario to Bhubaneswar
Social distancing seating
Middle seats unavailable to book on flights from Ontario to Bhubaneswar
Testing for antibodies, testing for symptoms for flights from Ontario to Bhubaneswar
Waiving of change fees. Search flexible flights from Ontario to Bhubaneswar