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Find cheap flights from Ontario to Jakarta Soekarno-Hatta Intl

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Find cheap flights from Ontario to Jakarta Soekarno-Hatta Intl

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Wichita (ICT)
Jakarta Soekarno-Hatta Intl
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Low season

November Best time to beat the crowds (6% less expensive on average)

High season

December Most popular time to fly (13% more expensive on average)

Average price round-trip

C$ 1,272 (avg. price over the last 2 weeks)

Good deal round-trip

C$ 508 or less

Good deal one-way

C$ 427 or less

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Top 5 airlines serving Ontario to Jakarta Soekarno-Hatta Intl

Scores according to KAYAK customer reviews

8.7
Japan Airlines
Overall score based on 4,480 reviews
8.9
Boarding
8.6
Comfort
9.0
Crew
8.5
Entertainment
8.4
Food
Airline reviews

Pros: "Crew was amazing, food was great."
Cons: "None"

Pros: "Simple check in and boarding, right on time."

Pros: "Professional and friendly crew. Food was excellent"

Pros: "Crew was professional and friendly"
Cons: "Continuous improvement"

Pros: "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
Cons: "nothing!"

Pros: "Friendly, clean. Great movie selection."
Cons: "I wasn't allowed to reserve a seat - apparently they don't allow Kayak customers to reserve seats now. I was forced into a middle seat and was uncomfortable and dehydrated the majority of the trip. Nice girl at baggage check said she'd ask a manager to move me, and to let them know at the gate, but the people at the gate said no. I felt discriminated against because I didn't book through them and/or I'm not Japanese. They historically love to put mushrooms in their food, like a fetish. This left me with one choice for the entree - some version of oyakodon - eggs and chicken. In my box there were two enormous chunks of fat/skin and another unidentifiable part of the chicken, and about the amount of edible chicken as 1 1/2 nuggets from Chick-Fil-A. There was more lotus root than chicken, so basically I had a box of rice and scrambled eggs with garnish. For the second meal, it was the Yoshinoya gyudon - a small serving of thinly sliced beef with rice. If I bought this fresh at a Yoshinoya restaurant, it would cost about $3. It's the rough equivalent of serving you a McDouble - cheap and filling and a coin toss if you get stomach pains. I lost that coin toss. Unless there is a big fare difference or I find out that their reserved seat policies are changed, I will choose ANA or another carrier. I used to enjoy JAL, but I cannot abide by idiotic decisions that seemed designed to punish people for using 3rd-party booking sites or who are not Japanese."

Pros: "Service and Entertainment were great. Lots of legroom is great."
Cons: "There are no air vents per seat so on the whole I was very hot and uncomfortable during the flight. One other detail: this is not Japan Airlines fault, but at LAX we had to sit on the runway for an hour because there was some confusion about the parking space for the plane. After a nine hour flight, to sit and wait for another hour was very uncool."

Pros: "We had a 4,5 hours delayed.. :("

Pros: "Japan Airlines hasn’t the best customer service of any airline I have ever flown. Flight attendants aren’t very friendly and they give you a lot of food. The entertainment was great as well."
Cons: "The staff at Tokyo Narita was slow and unfriendly, which doesn’t reflect well for Japan air."

Pros: "That I probably won’t have to deal with AA for a while."
Cons: "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."

Pros: "nice flight."

Pros: "Food"

Pros: "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
Cons: "None"

Pros: "Clean plane, very nice crew."
Cons: "Flying coach is always cramped for a tall person!"

Pros: "Great airline, roomy seats and they don't nickle and dime you like other airlines."

Pros: "Customer service was really good"
Cons: "The food always makes it hard to eat anything the next day."

Pros: "The legroom is comfortable for a tall person."

Pros: "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
Cons: "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."

Cons: "Everything was great!"

Pros: "The stewardess of the flight from LA to Osaka was awesome , I don't remember her exactly name , I think she is older then other crew members working that day on economy class . She was very professional , serving customer with the best she can. Always smiles. I feel good whenever I see her walks by, smile and very professional When the meal was serve but they only had one dish to choose instead of two ( I guess that day Chicken Masala dish was high on demand so there are only Japanese dish left) she said we are so sorry with a very sincere gesture , I chose Japanese food because I like Japanese food anyway , she politely thanks me for my choice and later bring a bag of small mix snack for me and said thank you for being flexible . Later on, when we getting off the airplane she even helped me to stroll my carry on out to the airplane because I was carry too many stuffs with me and my daughter being so tired of the long flight so I have to comforted my daughter . The stewardess saw that and helping me a hand . I wish every airlines has someone like this crew member . Thank you so much for the awesome service on Japan Airlines."

Cons: "Great airline great service. Haihly recommended"

Pros: "Comfortable and service was pleasant"
Cons: "Like all of it except lack of vegetarian option for food"

Pros: "The small plane from Toronto to Chicago was operated by American Eagle. The airplane is a small. I do not have leg room, but overall it was a decent flight."
Cons: "Small airplane"

Pros: "The food is very delicious. I can choose a lot of great movies. The space is also big to move."

Pros: "best comfy seat! best food best service! I will use japan airline again!"
Cons: "nothing"

Pros: "Airplane is well kept. Snacks are available near the beverage area."

Pros: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Cons: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."

Pros: "Crew very helpful and courteous"
Cons: "None"

Pros: "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
Cons: "nothing"

Cons: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"

Pros: "The fact that everything is included with the flight makes it very easy to fly with JAL. The staff was friendly and helpful when I was checking in. The agent tried her best to get me a window or aisle seat but was unable to. That didn't matter though. Airlines in the US should learn from them and treat their customers the same way."

Pros: "The crew and service."
Cons: "No entertainment. No snack either."

Pros: "excellent seat space, friendly flight attendants, would fly with JAL again."

Pros: "Everything worked as planned."

Pros: "Meals at good times during the flight, complimentary wine served, comfortable seats. Overall better than any other airline for economy class. Enough leg room, good attention, never felt like I was riding a crowded city bus as on typical one distance economy class. Worth paying a little more for being treated like a human"
Cons: "I did have any negatives on this flight"

Pros: "I've been always flying with U.S. airlines this past several years just because transits are easier. I forgot about how friendly and nicer JAL crews are. Their food is much much better. They served us with a cup of Haagen-Dazs icecream for dessert while a Fatboy is normally served by other airlines. I was impressed by how spacious the foot area of their economy seat is. Because I felt quite comfortable, I slept five hours straight during the flight which is phenomenal to me. I will definitely fly with JAL again!"

Pros: "Amazing service"

Pros: "The cabin crew was lovely and ground staff equally so as I've come to expect from both ANA and JAL. Great entertainment options."
Cons: "I think my negative impression of this flight was more due to the extreme turbulence and extra hour spent on the ground at Narita, which is always a challenging airport. The meals were passable, but hardly anything to be proud of, seats were cramped and flight was pretty uncomfortable."

Pros: "I loved the service, the toothbrushes in the bathroom, the cleanliness of the bathroom throughout the flight, the snacks, and the kind flight attendants. This has been my best experience flying to the US from Asia! I would love to take Japan Airlines again as I was incredibly impressed by their services."
Cons: "The lack of quality movies and the way it was organized on the screen. They could organize movies and TV shows by categories instead of one big movie section."

Pros: "staff was pleasant, friendly and helpful."
Cons: "turbulence was awful."

Pros: "The people, let's be honest, the Japanese just have a genuine humble way about them, where they actually derive pleasure from providing quality service. In short, they are better human beings, and having a flight with them taking care of me, is a sort of heaven"
Cons: "Food quality."

Pros: "Premium economy is marginally better than economy in terms of seat."
Cons: "Probably worst food ever on a flight. Crew, from Hong Kong, struggled with either Jaoanese or English."

Pros: "The most polite staff that I have ever met. Very accommodating and concerned about our ride over the pacific ocean. I am a vegetarian and forgot to fill order my meal online. The staff was amazing in handling this, offering me everything else they had that wasn't meat. The economy seats were the most comfortable i can remember for an over night flight."
Cons: "The only critique that I would have is on the first flight, they took a while to get our dinner trays, but the second flight was prompt. This just be due to my seat being all the way up front."

Cons: "Again not enough to padding in seats"

Pros: "Everything keep it up!"

Pros: "The flight was really comfortable, the food was the best meals on the plane as far as I could remember. The stewardess were very helpful and friendly."

Pros: "Nothing... Being put on the wrong airline is incredibly degrading ..."
Cons: "I paid for JAL and was put on American airlines YOU WILL NEVER HAVE MY BUSINESS AGAIN ... Kayak or jp\american airline. I hope you hire a manager who doesn't lie to their customers... Don't think it's a lie ?? That's BC greed is blinding. Good day"

Pros: "Flight Attendants were very attentive"

Pros: "Good food. I love the ice cream dessert."
Cons: "Flight slightly delayed."

Pros: "very comfortable seats. on time arrival."
Cons: "the food is not very good."

Pros: "Crew was attentive."
Cons: "Was seated near some noisy distractions i.e. crying baby."

Pros: "The crew was on it when it came to responding to the call button."

Pros: "Very hard working, responsive and caring crew. Kept the washrooms clean throughout the flight. Pretty good space between rows considering economy class. Lots of little touches like slippers and toothbrush."

Pros: "As always Korean Air’s attention to detail is outstanding and impressive."
Cons: "Though I appreciate the consideration given to tall passengers (trying to find us an aisle seat with an empty seat beside, after boarding, for instance), I think there is more that could be done during the check-in process to seat tall passengers into emergency exits or other seats with more legroom"

Pros: "I liked sleeping"
Cons: "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"

Pros: "Crew was very attentive. Even though the flight was delayed, we got to our destination earlier."

Pros: "Boarding services"
Cons: "On-line cellphone app interface in mandarin version could be better."

Pros: "The music of kpop"
Cons: "Would have been good if there’s more korean drama available on the trip and some kimbap food too"

Cons: "Korean air business class does not match their standards any more"

Cons: "would not accept my confirm check in on line"

Cons: "Food and entertainment were not offered so I can’t rate them."

Pros: "The cabin crew are the most professional and beautiful in the airline business."
Cons: "The fact that the flight was delayed over 4 hours, added to the 7 hour layover that had, made the trip very long. I would of liked at least a voucher for a hotel to sleep, because lounge chairs are not very comfortable."

Pros: "Flight was very nice, good service and new aircraft. Korean Air needs to get better selection of movies"

Cons: "Little leg room on shorter flights/smaller aircrafts."

Pros: "The male flight attendant working the rear of the cabin was the best flight attendant I have ever had the pleasure of flying with. Thanks!"

Cons: "a lot of engine noise so i could not sleep"

Pros: "Friendly staff, good leg room, pillow and blanket are provided and food was pretty good too."

Pros: "Always slippers and good seats. Lunch was good. Entertainment was just ok but good classical music selection."
Cons: "The food used to be something I looked forward to, but this time the beef and rice for dinner (because chicken was already gone) was so salty and awful I had to ask to change for fish, which was flavorless. 30 minute delay on unloading luggage made the end of a long flight rough."

Cons: "Just the more than one hour departure delay. Reason given was that they were still waiting for passengers on a connect connecting flight. Then what was unusual was a manual head count of passengers which was out of the ordinary in this high tech world of modern air transportation"

Cons: "cheated by kayak. I paid full pay as mention on your wave sight but did not provide the hotel for 20 hours plus long transit. I spend 20 hours plus at the airport without any support form staff. Korean air please don't accept any ticket agent who will give a ticket to passengers with 20 hours transit time and no accommodation. good Korean air but bad kayak."

Cons: "Excellent!"

Pros: "Great seat and fairly decent food."

Pros: "Great staff"

Pros: "Clean airplane and ver polite crew."
Cons: "Was not allowed to get a seat assigned online. Only at airport checking when most decent seats were taken. Also could not choose the food online. Online site poor. Wasted a lot of time and still could not get seat and food preference."

Cons: "re you trying to register for?  ~ Garrett"

Pros: "Food, service"
Cons: "Nothing"

Pros: "The flight crews are friendly."
Cons: "There is no wheelchair assistance from the gate to the plane hence the passengers has to walk. My mom needed wheelchair assistance and she had to walk."

Pros: "Food was ok, pretty clean, nothing special like I remembered"

Pros: "Everything went well. Crew were helpful."
Cons: "There was no onboard entertainment system."

Pros: "Staff is really helpful. Anounsment is proper.variety of food was provided."
Cons: "Your can improve entertainment facility. Food variety can be improved."

Pros: "Stuff"
Cons: "Bathroom"

Pros: "I LIKE IT"

Pros: "Food. Polite crew"
Cons: "Not enough movie options"

Pros: "upgrade the food quality"

Pros: "Never flew this arline before but gave ut a try since it's a skyteam affiliate. Wasn't disappointed. Flight was simple and team was nice."

Pros: "Just about everything"
Cons: "In priority class the space was narrow when accessing the aisle from the window seat"

Pros: "The flight was comfortable and on time. Nice seats, and the staff was very helpful and kind. Overall great experience with Korean Air. I definitely will be using their services again in the future."
Cons: "The food was not the best in my opinion, but it was hot."

Pros: "Spacious for economy."
Cons: "Felt like we could have had an extra meal/more snacks & drinks. Only 2 meals for a 13-14 hour flight."

Pros: "Everything up until I got to Hawaii and switched to them."
Cons: "The code share airline"

Pros: "Korean employees at LAX are no helpful!!!"

Pros: "Great support and communication from staff as well as compensation for free hotel."
Cons: "Flights delayed"

Pros: "KA broke handle in my luggage and it was difficult to make them pay back some reasonable amount of money for that (my suitcase was just one year old) but at the end they did a lot. Love their metal cutlery instead of plastic ones. It's not only better to eat with them but also better for environment."

Pros: "I am giving my flight from Seoul to Bangkok 5 stars because the crew were just lovely. They were kind, attentive and ( shock) seemed to want to be on the flight. Too often nowadays it seems as if we( the paying customer) are nothing but a huge annoyance to the flight crew for daring to sk for a blanket, need a drink or to have to use the facilities. We had a screaming child in the row ahead most of the flight and one of the flightees went so far as to walk the toddler in her arms around the plane to help smooth her. The food reminded me of airlines meals years ago with a served roll and butter, main course ( beef with potatoes and veggies) , a tofu and soy sauce side and ice cream for dessert- no plastic silver wear here, proper solid stainless. Lots of juice and water on offer all flight and beer, wine etc with meal. American carriers should take a leaf out of this airline's book!"
Cons: "Seats are cramped but manageable."

Cons: "I'm a big person so the seats are not comfortable for sleeping during flights. Also, the Korean crew is usually excellent so I was surprised the crew on this flight was only average."

Pros: "The incheon airport efficiency, the food Inboard, the transit was food."
Cons: "No snacks like ice cream or snacks. Crew was not as sensitive and attractive to passengers."

Pros: "Wonderful international flights - a bit more leg room from SFO to Seoul than Seoul to Hong Kong. Generous meals, snacks and beverages. Best service economy international flight!"
Cons: "I did not like having to rush through the transfer from Hong Kong to Seoul to SFO. customs in Seoul can be slow. wish their baggage limitations carried the same from initial flight to the transfers."

Pros: "Food was great! Staff was courteous. Flight was on time:)"

Pros: "service"

Pros: "Friendly staff, clean facility, good food and good entertainment selection."
Cons: "The long waiting line at ticketing area."

Cons: "RE: improve a little more in your services!"

Cons: "First time flying with EVA and was better than I expected. Crew was super friendly. I had a layover and flight was always on time."

Cons: "Was not able to board"

Pros: "Crew was very nice."

Cons: "I can’t think of anything"

Pros: "Checked and arranged seating accordingly."
Cons: "Crews could've been more friendlier and accommodating."

Cons: "My food was kind of dried up like it had been over microwaved. We were very swished in our seats. Two middle in row of 4. :("

Cons: "can maybe be a little bit less strict on luggage weight"

Cons: "Some way to soften the sleeping experience. Memory foam?"

Pros: "Great crew and very attentive"

Pros: "Friendliest staff constantly. Dwarfs other airlines in service performance. Great entertainment and comfort. Quality food. And don’t be afraid to ask for more of anything."
Cons: "Our gate required taking a shuttle to the plane and that is not ideal"

Pros: "We enjoyed the clean and quiet plane. The crew was wonderful and the bit of extra leg room made a difference. Traveling with 4 kids is a juggling act but this way was a breeze"

Pros: "Bathroom and food good. Boarding was fast. And so was disembarking."

Pros: "Very comfortable flight, many amenities included. Meals were excellent. Hospitality was exceptionable."

Pros: "Best airlines"
Cons: "Nothing"

Pros: "棒棒棒,飛機舒適空間有人性,服務人員友善,長途無感,讓人快速忘記時間,餐飲滿分。"
Cons: "Awesome and excellent50"

Pros: "EVA graciously accept a name correction to my ticket where most of my name was correct but the first name wasnt. A big help. Unlike travelling in and out of China. So, i appreciated this help. Flying out at 2 am and arriving Taipei at 5 am was a good time choice too. Service on board was good. Lots of refreshments served. Nice plates used for meals in economy."

Pros: "I love that the crew maintains the bathrooms well. To me, EVA has the cleanest bathrooms of all the Asian and North American airlines I have flown to Asia. Crew is courteous and pleasant and helpful."
Cons: "The food seems to have gone downhill. I miss the special crackers with seaweed. The hot meal was like North American airline meals - blecchh. Very disappointing."

Cons: "It took 1 hour for checking in in CDG 1 terminal. I missed the next light because of the delayed take off. And they change my ticket to Thai airways which is the fastest from Taipei to next destination."

Pros: "Entertainment was very good"
Cons: "Delayed on departure and arrival"

Pros: "Very good service. Good seat legroom. Shiite connection wait time."
Cons: "Nil"

Pros: "With limited time service very efficient and pleasant. Can’t ask for much more."

Cons: "it always seems odd that they don't start loading the back of the plane first, perhaps i'm wrong but it seems logic thus you would not have a huge line of people standing in the aisle putting away stuff while you are mking yur way to the back"

Pros: "I cannot say how much i enjoyed eva air. The stewardesses were wonderful the people in taipei i dealt with were fantastic."
Cons: "The woman i had to deal with in seattle at the ticketing desk was an absolute nightmare. Im heartbroken i dont remember her name because i would happily name her. Everyone else was perfect. The fella helping me even said "i am so sorry, she is awful and makes me very nervous. I will probably fly asiana from now on just so i do not have to deal with her."

Cons: "Food was not really appetizing."

Pros: "Friendliness"
Cons: "food"

Pros: "Cabin crew works quickly; nobody plodding around."
Cons: "Only thing I would have liked was some pepper with my meals."

Pros: "Same as above"

Cons: "Seat are too small and have no legs room"

Pros: "Overall experience was very good. Check in was long but clerks were very good."
Cons: "I did not like that they moved my cabin bag without telling me. Attendant realized afterwards and apologized."

Pros: "the management of EVA is excellent....from reservation to check in...in flight service is also excellent....seats not as comfortable as China Airlines....and the entertainment choices were disappointing....food taste and presentation was excellent....it is a very good airline...."

Pros: "Food"
Cons: "Super poor customer service on both EVA flights"

Pros: "i sat on the exit area and since the plane is not full i have all the seat on my row it means more legroom for me."
Cons: "yes, i have a unlimited legroom on my seat and no one is sitting beside me. later after taking off i notice something poking on my left arm, and i checked it was a feet of a passenger behind me. like wtf hello im also a passenger here. passenger behind me are very inconsiderate and insensitive. the crew/staff are perfect just the passenger behind me made it worst. (flight br0030 oct 9 2017 arrived at 10:30 am )"

Pros: "Food"
Cons: "Nothing"

Pros: "Excellent all around. AFAIK no other airlines offers the 5 course meal Eva does in business. The seats are spacious reverse herringbones. Crew is friendly, and service efficient. Anyone coming from a Western carrier would be impressed."
Cons: "The entertainment selection is a bit weak. Doesn’t bother me as I bring my own entertainment, but may bother some."

Pros: "Crowded"

Pros: "The movie options were good."
Cons: "The annocments were hard to hear and understand"

Pros: "only one stop to final destination."
Cons: "crew members not very friendly"

Cons: "Space beneath seat in front, where you put a backpack and such, was very, very small - smaller than other airlines"

Pros: "Flight arrived earlier!"
Cons: "None"

Pros: "I liked the ease of use for the entertainment system."
Cons: "2 things. 1. The eggs on the breakfast just didn't taste good. 2. The seats were comfortable for about half the flight. After that, it wasn't the most comfortable. I am a little larger than most of the flyers (6'3"). but, my wife said the same thing."

Pros: "the food on eva was better than delta and united--definitely edible unlike the others. the stewardesses are a little bit stingy with the wine. they give such tiny tiny portions-like 2 ounces at a time--they said i might get drunk. no one can get drunk with what they give. the stewardesses are polite enough. the entertainment was pretty good--good choice of movies. like all other airlines, the seats are too squished together. more room would have been appreciated."
Cons: "i answered this already"

Pros: "Staff is great. Service, comfort"
Cons: "Not enough water"

Pros: "Flight crew was very good. Service was great. Flight took off and landed safely...... most importantly."
Cons: "Hated being told at checkin that my regulation size carry on bags were slightly over weight and my only option was to go over on the floor and open them up to redistribute the weight. I was reluctantly fine with checking one of the bags, however not with being treated so carelessly and disrespectfully. I am not the kind of person that is ok with being put in that situation. As an airline I understand you need to have rules and guidelines to function, however sending me over to open my luggage on the floor in front of 1000's of other people is just humiliating!! If that is such a strict policy you really should have a space with some kind of privacy available and set up for customers to prepare to make things meet your standards. Then he changed my seat assignment for some reason and put me in an exit row..... not explaining that there is NO SPACE AT ALL for ANY carry on bags. That means no pills nearby that I needed, or headphones, magazines, iPads etc. I was really mad when I sat down and immediately asked to be moved. Luckily someone was willing to trade. Needed more to eat on a 14 hour flight also. Was really hungry."

Pros: "Food was OK, not much to expect from economy class, but at least the flight attendants were more experienced than the CGK-TPE flight in Dec 2016."
Cons: "Boarding procedure was a bit chaotic at Taipei, but perhaps the passengers were to blame. Overhead space seems limited on the Airbus 330, many passengers taking more space."

Pros: "Entertainment and arrived 1 hr early as scheduled."
Cons: "No priority boarding for passenger with kids. Beverages needs to be offered routinely. Passenger should be served wirh food, awake or not. No loot bag offered to children."

Pros: "comfy, modern interior on the plane. Staff was great."
Cons: "check in was smooth, and the staff knew exactly how to handle my surfboard bag and the correct price to charge."

Pros: "Well worth the price. The service, entertainment system and food was great!"

Pros: "For an economy flight, provided you're seated on an aisle, this is probably one of the more affordable luxury options."
Cons: "N/A"

Cons: "15 hour flights need AC power or USB provided for charging."

Pros: "Yes"
Cons: "All good"

Pros: "Flight duration, lay over and timings were convenient for us."

Pros: "Good leg space and entertainment options"
Cons: "I was eligible for a complimentary hotel for my connection. However, in none of my correspondence was mentioned that I'm supposed to request a hotel ahead of departure. No emails from Kayak and neither Emirates. This is extremely disappointing and unnecessarily costly"

Pros: "The crew was amazing. Managed to get a whole row to myself (bonus!)."
Cons: "Cheaper change fees. ;)"

Pros: "The crew was just fine."
Cons: "Checking on the cleanliness of the toilets frequently"

Pros: "Crew is good, attentive, embodies the middle eastern hospitality culture."
Cons: "Connecting through Dubai was terrible, 1 hour delay before flight take-off was awful, food was less quality than previous flights, flight attendants congregated in front of my seat by the galley, parked all sorts of things there, could not sit comfortable the entire flight."

Pros: "Crew was generally very good."
Cons: "Flight was delayed by 2 hours"

Pros: "Overall good experience."
Cons: "If could have got seats of our choice."

Pros: "v cooperative crew & helpful"

Cons: "Evrything was fantastic"

Pros: "amazing customer service. great seats and interior. well on schedule."
Cons: "no window seats were available just some time after check in was open(at least when i got notification). Got airplane ears- pressure issue. This has never happened to me before."

Pros: "I like the crew."
Cons: "All good."

Pros: "Food is good."
Cons: "Seats could have worked well. Infotainment could be better"

Pros: "Flight was delayed for 6 hours while we are in the plane, on top of my 13 hour flight"
Cons: "letting people know that flight will be delayed ahead of time"

Pros: "Leg room was excellent I even enjoyed the meals nice to have real cutlery rather than plastic Very efficient and smooth boarding Return of checked luggage upon arrival was prompt and efficient Flight attendants were super conscientious, friendly and VERY professional"
Cons: "Everything was GREAT"

Pros: "The entertainment system was excellent and the free WiFi was good. The food was good, it was a bit more than expected as were the numerous beverages. The service was excellent."
Cons: "The free WiFi was limited to a small amount of data or two hours."

Pros: "Facilities and comfort"
Cons: "Nil"

Pros: "Service"
Cons: "Nothing"

Pros: "The comfort and smooth boarding procedure"

Pros: "Food"
Cons: "Seat is not comfortable."

Pros: "I liked the Inflight entertainment and the crew were hospitable and courteous"

Pros: "Everyone was nice"
Cons: "No complaints"

Pros: "Crew was very attentive ."

Cons: "in-flight staff were not polite, pushing past passengers without any word; such a disappointment as I expected much higher standard of service and courtesy. Nothing beats Singapore Airlines."

Pros: "The aircraft and flight crew was good. Entertainment selection is awesome."
Cons: "People traveling on this sector just don't know how to behave. It's amazing how the crew puts up with this. As the food service is going on, there were several people who wanted to move up and down the aisle disrupting the service several times. When the flight was taxiing after landing, people had already got up from their seats and were trying to take their bags. Despite many announcements, pax did not care. Hats off to the crew who patiently handled it."

Pros: "Expenting better from the Airline and Airport. Airpor has only 2 lounges at other terminals for passengers flying either Delta or United, Not for Emirstes and no Priority Pass. The service was not as expected, took me more than 25 min to get a flight attendant to reach my seat to request a glass of water... when I went to the back of the plane to get water I was told to get back to my sest since seatbelt sign was on (it happend to be turned on for 12 hrs over a 14hr flight... Other than that service is better, than modt of US airlines. I flight frequently and I have boarded Emirates before, economy and business, I feel that they do not deserve best airline qualification for economy, fir example KLM is much better."
Cons: "Attention of Flight Attendants Wait before boarding No major airline alliance or frequent flyer program For pay WIFI a complicated selection in the menu and no runs for extra water or drinks Old headphones not compatible eith other comercialized and used by the rest of the world."

Pros: "Good selection of movies. Nice staff- some of which were able to handle difficult customers better than others."
Cons: "Both flights to Athens and returning to New York were very delayed. As a result, passengers were annoyed and staff members looked obviously stressed as well. On the whole my impression is that this airline keeps up appearances very well but is in fact somewhat disorganized."

Pros: "We had good seats & crew were friendly, but not as good as the Sydney to Dubai crew"
Cons: "The lateness of our departure with no reason given from Dubai."

Cons: "This was a fraudulent charge!!"

Pros: "The flight was superb."
Cons: "Nothing. Will always fly Emirates whenever I get the chance."

Pros: "The crew was great and helped make it easier with young children - the entertainment for children was also very diverse - despite it being a 14 hour flight!!"
Cons: "The children meal was not wonderful. But as I only had one and two children - they shared an adult and child meal - which was okay."

Pros: "Service."

Pros: "Nothing"
Cons: "Poor unorganized.. they were late 1.5 hours which caused to loose connection flight"

Pros: "The whole experience from boarding at DXB to landing at SEA was excellent. Crew was very friendly and patient and food was great."

Pros: "First off my flight was cancelled due a passport issue; my passport would expire in 5.5 months and was not permitted to fly . I contacted Web jet hoping that I would be rescheduled after I renewed my passport but unfortunately they would not allow me to rebook or to be reimbursed. I was traveling with my young son so I ended up loosing over $2,000, and now I have to start looking for other tickets which are extremely expensive at this time. I have waited all year for visiting my family and now I can't anymore . It's a nightmare!!!"
Cons: "Nothing at all"

Cons: "Wheel chair travellers not comfortable as they didnt find help and also have to wait for long time to get their turn"

Cons: "Everything"

Pros: "nothing"
Cons: "we were delayed by 3 hours and missed our next flight to seattle, emirates did nothing to help us catch our next flight, even though it sat on the tarmac for 30 minutes while we were denied entry to the gate."

Pros: "We love Emarites Airlines Service"
Cons: "When boardiing at Dubai entry used one gate with steps this was a minor inconvenience wth the friendly helpful assistance of the flight attendants."

Cons: "The crew hardly paid attention to request. I had to ping multiple times and wait for really long time to get a glass of water. I tried to get to the back, the crew dint even move to help us with anything. They sat together and were talking and dint even care to move. I have never seen this amount of careless attitude so far in emirates. Food quality has gone down quite a bit compared to my travel before."

Pros: "Staff is very attentive and always around. I am not a fan of instant coffee, but I got a cup of coffee when I asked for one outside of "meal times". The leg room is good, though I could still use a little extra."
Cons: "I wish the crew asked all passengers to reset their seat upright when food is served. I am quite tall and having the person in front of me recline is uncomfortable at all times, but while eating, there just isn't very much elbow room. Also the temperature in the cabin is really too cold. The entertainment system uses a two-prong plug for the headset, which requires you to bring an adapter if you want to use your own noise-blocking headset or headphones."

Pros: "Staff was very nice and calming, especially during heavy turbulence. Food was pretty good. Pizza was delicious. Seats we're comfy, plane was extremely clean. Love the ceiling "stars" Best airline i've ever flown with."

Pros: "The entertainment and staff were unsurpassed. The food was better than industry standards."
Cons: "The seat was terribly uncomfortable. The seat bottom has a ridge that digs into your rear. This was on both 380 flights and I tried three seats in total. After a couple of hours is when the pain starts. If the seat back was moved forward, you would not sit on this edge. Please fix. Not sure I could fly on a 380 again for this duration."

Pros: "Very organized boarding"

Cons: "I didn't like having to pay AN EXTRA $250 FOR A BAG!!! I will never recommend this site to my worst enemy"

Pros: "Entertainment and comfort are nice"
Cons: "Food quality and service were mediocre at best"

Cons: "Long time for boarding and staff is not clear on baggage policy"

Cons: "Layover time at the airport"

Pros: "The fly was fine as usual"
Cons: "Not Emirates fault but they open my bags and made a mess with the presents for my family"

Pros: "Great service, decent & hot food options."
Cons: "Could do with a better food & drink selection."

Cons: "Boarding was disorganized. Otherwise everything was good"

Pros: "The crew is not so amazing and the food is not so good.They only serve pork and sea food..i don't eat those food for my religion and i asked for another food anything as long as i had something for im starving, for they never had another food to give? You mean i cannot have food while boarding the plane? Im starving and they don't gibe us any food to eat even if i asked them if theres anything . And that is a total not agreeable we are 3 people riding the plane myself and my kids and we did not have anything to eat. The crew is rude when I asked something instead of looking for another food is theres any. I paid for my flight including the food and i was not able to eat."
Cons: "Crew serving food should be nice and make sure that all passengers have food to eat especially if one, two or three or more doesn't eat pork and shrimp..if only i could i could transfer plane at that moment i will do it. Hope they will not feel the way i feel i was starving the whole flight.."

Pros: "Yes Crew were indeed amazing!"

Pros: "The whole service went smoothly without rushing."
Cons: "The original flight I listed for was canceled without any notification until I arrived at the checkin desk."

Pros: "The seat is good"
Cons: "The price low a little more is better"

Pros: "Flight was on time"
Cons: "Food Crew"

Cons: "About cabin crew for for more smile"

Pros: "seat very comfortable"
Cons: "food and inflight entertaitment with very few choices are very poor - flight attendant always on the PA for meaningless message in 3 languages"

Pros: "Standard of the flight was good"
Cons: "Cabin personal was unengaged rude and everything than helpful"

Pros: "new seating arrangement is nice"

Pros: "Service"
Cons: "Nothing it was perfect .the flight was so excellent .no words to say"

Pros: "Cabot crew very nice an professional."
Cons: "I wanted an aisle seat but I got stuck with a middle seat."

Pros: "Food"
Cons: "Nothing"

Pros: "On time. Good service"

Pros: "Too cramped"

Cons: "Good flight"

Pros: "Over all the customer service was accommodating."
Cons: "Never received a notification for flight delay. Online communication was never established"

Pros: "Ground staff was organized, efficient and polite. Breakfast in economy was very good and flavorful."
Cons: "Flight attendants were efficient; but not particularly friendly. No offer of water in t the middle of a long flight."

Pros: "Flight was very smooth and pleasant. The entertainment was great with lots of choices. Premium economy seats on A350 was amazing. Very similar to Qants reganal business class on their 737. But how ever the seats on their A330 was average. But otherwise all was good. I would recommend Cathay."
Cons: "The food was very small portion and average in taste. The crew took a wile to take the trays and clear after all ate."

Cons: "Landed in JFK instead of JFK because of flight delay to hongkong"

Pros: "Flight attendants really attentive and friendly. Flight arrived right on time and at a close gate. Good food."

Cons: "Worst flight experience ever-"

Pros: "I liked the fact that food was offered rather than the typical NA experience where you provide your own."
Cons: "Staff seems distant and uninterested at times."

Pros: "Short stop over"
Cons: "Flight stewardess keeps saying "we don't have this, we don't have that, we run out of it"."

Pros: "Very good service. Professional and friendly"

Cons: "To cold, no sleep,lake of oxygen,bag very dirty"

Pros: "Smooth flight , crew members were good"
Cons: "Food and chair space The head set was in a sealed bag , when I opened it I found 2 white hair inside !!! The blanket was soiled with chocolate in a sealed bag !! Delayed flight for an hour without timely announcement"

Pros: "Flight from Toronto to Hong Kong was late departing due to a snow storm. Most on the flight missed connections. Cathay staff were waiting on the jetway with plans for everyone that missed their connection to Sydney. Just impeccable organisation and service."

Pros: "Everything thing worked out well except for the food for my wife. Sitting all the way in the back wasn't that bad because no one was behind us and we could fully recline."
Cons: "Kayak or Cathay provided no options to select meal preference while checking in online more than 24hrs before departure."

Pros: "Great flight. Smooth, on time, good service."
Cons: "I wished the attendants offer more water without asking during the long flight. I had to ask several times."

Pros: "On time Good service Nice crew"

Cons: "Poor leg room, very tough for a tall guy"

Cons: "Everything was good except for the meal part. I was seated at the last and by the time I had my turn to choose from the menu, I was left with just one choice because all the passengers ahead of me got to choose first. Would be great if Cathay would accommodate extra meals on their flights."

Cons: "Hindi movies not that many choices."

Pros: "Crew was amazing. Professional, cheerful, willing to help. from take off till landing"
Cons: "Seating was atrocious. I specifically asked whether I could get an exit row seat (i am 6'4"). I was even willing to pay the extra 200$ for my partner and myself. I was told that there were no open exit row seats. But on boarding, the entire exit row was empty. It stayed that way through the flight. Super annoying."

Pros: "Luggage allowance, in-flight meals, good flight, arrived early"
Cons: "Cabin a bit "dull""

Pros: "What a difference after getting off BA! Staff wonderful, always happy to help and always a smile. PE seats on new A350 are great, although too much cheap, hard plastic on seat back. Very comfortable with great pitch. Food exceptional and beautifully presented. Dim sum for breakfast was sensational. Pier Business class lounge breathtaking, with several large rooms with different food options, served to you - the fresh made noodles a must - and a staffed, well stocked bar. Absolutely gorgeous space."
Cons: "Surprised (and first time on Cathay I've seen this) toilet was revolting towards end of flight. Movie selection disappointing, as not many new releases and not all that many others."

Pros: "I do the Canada-Australia trip fairly often to see my family, and Cathay-Pacific is my new fave. Cheaper than the usual, no problematic stops in the US and everything went perfectly smoothly. Thanks for looking after me!"

Pros: "Business class service was the best I've ever experienced from any carrier."

Pros: "I fly CP to Bangkok because they have best schedule and shortest trip from Hong Kong to Bangkok - have flown 15+ times"
Cons: "The food is AWFUL - the menu is geared to chinese (I guess) and the flavors are undesirable but I don't fly for the food; the english entertainment selection is limited but adequate"

Cons: "Very uncomfortable! Cabin crew are not friendly, service sucks! Very dirty cabin. Very noisy because of crying children everywhere!"

Cons: "Where to begin....The flight was delayed an hr leaving Hong Kong. Then we were rerouted without notice to Newark International. Upon landing and changing our plans, we were told we were actually proceeding to our original destination in JFK. However, we have to wait for a new crew and we're stuck on the tarmac, on the plane for additional couple hrs. The experience was very aggravating, especially after such a long flight. Additionally, I find Cathays lack of transperancy with their customers very unprofessional. Sad as this is my preferred airline to flight but will take this into account for future bookings."

Cons: "Boarding gate far end of airport"

Cons: "Those economy seats can only fit a child comfortably."

Pros: "Everything was good I didn't have any complaints about the service or flight time"
Cons: "Nothing"

Pros: "The efficiency of this crew was unparalleled"
Cons: "This was the least friendly crew I have ever encountered! Save one young gentleman, the crew was in such a rush to be efficient that the customer service suffered. The head stewardess was harsh, stressed and completely rude with both her staff and her crew. She snapped at several people during the flight and everyone was put on egg shells - not so comfortable for a 16hr flight"

Pros: "Very nice crew. Helpful and kind."
Cons: "No sound system on my screen. The crew were wonderful trying to fix it but it was broken. Pee all over restroom floor."

Pros: "Nothing."
Cons: "Flight was delayed out of Toronto for two hours and we sat on the Tarmac with no explation. Insufficient food for a 15 hour flight with no snacks offered except for two minute noodles in a cup which they ran out of. Catered mostly for Chinese passengers. Entertainment was very poor too, only a small number of English movies with the majority of entertainment in Chinese. Crew were rude and dismissive. Overall a great disappointment."

Cons: "The food was salty."

Pros: "The entertainment was very good. Overall, the service was satisfactory and I will fly Cathay Pacific in the future."
Cons: "The lavatories were not kept clean. Especially during long haul flights; more attention has to be paid to this area in particular."

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COVID-19 information

Safety measures for airlines flying from Ontario to Jakarta Soekarno-Hatta Intl

Airlines flying from Ontario to Jakarta Soekarno-Hatta Intl have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Ontario to Jakarta Soekarno-Hatta Intl

Mandatory masks

Masks required on board, masks provided on flights from Ontario to Jakarta Soekarno-Hatta Intl

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Middle seats unavailable to book on flights from Ontario to Jakarta Soekarno-Hatta Intl

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