Daily cleaning, installation of cabin HEPA filters on flights from Ontario to Mahé
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|November||Best time to beat the crowds (4% less expensive on average)|
|August||Most popular time to fly (14% more expensive on average)|
Average price round-trip
|C$ 1,556||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 982||or less|
Good deal one-way
|C$ 506||or less|
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Scores according to KAYAK customer reviews
Cons: "All good"
Pros: "Good leg space and entertainment options"
Cons: "I was eligible for a complimentary hotel for my connection. However, in none of my correspondence was mentioned that I'm supposed to request a hotel ahead of departure. No emails from Kayak and neither Emirates. This is extremely disappointing and unnecessarily costly"
Cons: "flight left very late. couldnt make up time on the way. had to struggle to make it to the connection."
Cons: "WiFi down the entire flight, made worse by the crew continuously promising it was “about” to work. Wouldn’t recommend Emirates to any professionals traveling who rely on staying connected on such a long flight!"
Cons: "Evrything was fantastic"
Pros: "amazing customer service. great seats and interior. well on schedule."
Cons: "no window seats were available just some time after check in was open(at least when i got notification). Got airplane ears- pressure issue. This has never happened to me before."
Cons: "Bigger entertainment screens compared to previous Emirates flight from Manchester"
Pros: "Food is good."
Cons: "Seats could have worked well. Infotainment could be better"
Pros: "Flight was delayed for 6 hours while we are in the plane, on top of my 13 hour flight"
Cons: "letting people know that flight will be delayed ahead of time"
Pros: "Leg room was excellent I even enjoyed the meals nice to have real cutlery rather than plastic Very efficient and smooth boarding Return of checked luggage upon arrival was prompt and efficient Flight attendants were super conscientious, friendly and VERY professional"
Cons: "Everything was GREAT"
Pros: "The entertainment system was excellent and the free WiFi was good. The food was good, it was a bit more than expected as were the numerous beverages. The service was excellent."
Cons: "The free WiFi was limited to a small amount of data or two hours."
Pros: "Great entertainment, great seating and space comfort. Overall a great experience. But, Etihad airways is still better than Emirates."
Cons: "Longer wait for boarding. The assigned zones were the last possible ones. Zone F or something similar. Flight attendants were okay, cared less for economy class. Also, Bluetooth headphones pairing did not work."
Pros: "Friendly staff at boarding and on flight. Very attentive."
Cons: "Food was not as nice as other airlines and my 11 yo daughter was only provided normal adult meal. For full service airline actually went thirsty - constant water should be a given."
Pros: "The comfort and smooth boarding procedure"
Pros: "Food, staff, flight"
Cons: "Cabin luggage limit, too long layover"
Pros: "The service and movie selection during the flight."
Pros: "The crew and food was great."
Cons: "The insect repellant sprayed twice through the cabin was horrible."
Pros: "Emirates is everything we can wish"
Cons: "Nothing. Everything was awesome!"
Pros: "Flight attendants were very nice"
Cons: "luggage did not make connecting flight from dubai to jfk, inspite of pilot telling us 1 hour or so delay was waiting for luggage. at jfk was told can get same night if want to. this proved futile . spent hours at JFk waiting and talking to Emirates. spoke with multiple agents including Luz, sarah, etc. finally around 12 midnight was told customs would not release till next day. but promised to get it to us by 12noon next day (flying to wyoming next day at 330 pm) . this did not happen. again multiple phone calls and promises , failed. Kiamaria even got text of address in WY where 2 suitcases should have gone. All 4 suitcases were sent to NJ and arrived at 9pm. more phone calls. this time Rachel helped with fedex labels unfortunately more problems as fedex said no barcode and we had to go to fedex office and finally they took care of it so many hours wasted, not to mention the anxiety and frustratioon How are you going to reimburse all this ????"
Cons: "Being late and have 24 layover at Dubai . Am still at dubai"
Cons: "This was a fraudulent charge!!"
Pros: "one of the best flights I have had going to zanzibar"
Pros: "Special ordered food was good, felt like we ate too many times but it was a 15h flight. Extra legroom seats in exit row are great, but other passengers stand in front of you to wait for toilets. Not sure if entirely worth the money for that reason only. Entertainment options were plentiful."
Cons: "Other passengers that treat the public space of an airplane like their own living room or bedroom. Disgusting and rude. I'm sorry the flight attendants have to put up with poor behavior. Amenity kit seems a bit skimpy for economy class. Toothbrush was falling apart and not enough toothpaste. Bring your own on board."
Pros: "Exceptional attention to details of client comfort."
Cons: "No faults."
Pros: "Best entertainment system."
Cons: "Wifi didn't work. Seats could be more comfortable."
Pros: "Caring crew"
Pros: "It would be useful if Emirates would allow us to reserve the adjoining seat of the 3 (on less than full flights) so that we can have the extra space."
Pros: "Everything! The plane is the size of a bldg lol! Economy seats were really comfortable, lucked up & sat in an exit row. They feed you, give you plenty to drink in economy! Out flight attendants were superb, especially Vidhi! She was a total sweetheart!"
Cons: "The entertainment gadget was a little loose but it was still usuable & viewable although it would slide down a little."
Pros: "The flight was superb."
Cons: "Nothing. Will always fly Emirates whenever I get the chance."
Pros: "The flight crew we're fine and helpful if you needed something."
Cons: "The TV for my seat would cut out when the person in front of me reclined. The charging plug also didn't work."
Pros: "The air hostesses were really sweet and receptive. They cared a lot."
Cons: "Food could be improved on long-haul flights. I was hungry."
Pros: "The flight attendants were fine—not outstanding, but fine. But the representatives, both on the phone and behind the desk, are excellent—willing to go the extra mile to help out their customers."
Cons: "The seats in economy and the flight, in general, are on par with the average airline—nothing special. Also, unless you're into Bollywood movies, the entertainment selection is sparse compared to other international flights. And the touch screen is in need of re-calibration."
Pros: "The plane were newer. Larger monitor."
Pros: "Good flight with decent amenities Entertainment can be better. Food quality is going down byt still better than most"
Cons: "I had a middle seat on this flight and felt very cramped- by the end of the flight my legs were getting cramps and were twitchy. The boarding process was chaos- everyone gathered around the boarding area and it was impossible to board when the zone was called due to all the people in the way. Also, the food for breakfast was good but nothing great- the dinner on the previous flight was much more appetizing. Having said all that, flying Emirates was still a very pleasant experience."
Pros: "Price on my ticket was great and comfort was good"
Cons: "The ground staff at Bangalore in India had no idea on crowd control. Before they started boarding they made no announcements. The agents would talk amongst themselves but there were no announcements. With the result that everyone rushed at once for boarding. The lady agent who was scanning the passes kept yelling at people to form a line but by then it was too late On the flight, they ran out of vegetarian meals by the time they got to my seat!!"
Cons: "Thy did not hv service on demand in First Class. So had lunch at 10.30 am"
Pros: "Really comfortable plane, and the service and food were exceptional!"
Pros: "Probably the loveliest airline in the sky today"
Cons: "It seems to me that the flights to India are a little more cramped than the ones from the West to Dubai."
Pros: "Great flight."
Pros: "Cosmetics kit is of high quality. Airport pick up and drop off."
Cons: "Seats are not wide enough and uncomfortable for business class. Not many food options. TV remote is not intuitive. When seat is turned into bed, it is not 100% flat, and has some elevation. Cannot comfortably speak with co-passenger due to privacy board that doesn't come down fully. TV positioning is not ergonomical and co-passenger's TV screen is too bright when trying to sleep."
Pros: "Entertainment and comfort are nice"
Cons: "Food quality and service were mediocre at best"
Pros: "Great service, decent & hot food options."
Cons: "Could do with a better food & drink selection."
Pros: "Love love love this airlines! I wish the US carriers were like this!"
Cons: "For such a LONG flight, grateful to ask Turkish Airlines to make available bigger aircrafts."
Pros: "Yes.The crew was amazing"
Cons: "To have a variety of foodstuffs especially the soft drinks. Hot Tea wasn't really hot.Just warm."
Cons: "Better seat."
Pros: "Entertainment, and crew was nice"
Cons: "Seats and food. I had a dietary restriction (no dairy). But instead of giving me poached chicken and boiled potatoes be more creative and put more flavour. It’s lactose free not flavour free"
Pros: "Reliable, high quality service"
Pros: "Crew and food on last leg were acceptable"
Cons: "Every other part of the flying Turkish air experience, particularly Istanbul airport itself. Delayed flights, missed connections, rude, angry staff, worst layout and signage of terminal space. Exhausting."
Cons: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
Pros: "Boarding in time"
Cons: "Selected food was not provided, old airplane, no entertainment"
Pros: "Not much"
Cons: "They pack biz seats in 7 across. Most airlines go with 6 across. Lack of space and they charge the same as other airlines. Low value for the money charged. Much better value using if you use any other airline."
Pros: "The flight was excellent. Thank you."
Cons: "Boarding. The gates were cheep changing. Poor room between seats."
Cons: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Cons: "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."
Cons: "The food"
Cons: "Shake all the time,vomited"
Pros: "I’ve flown Many airlines in the past but my experience with Turkish airlines was wonderful. The only bad thing was that there was a lot of turbulence. The staff were super helpful, every time you asked for something they provided quickly. The seats were spacious. Great flight entertainment tons of movies to choose from. Food was yummy. Will defenitly fly with Turkish air in the future."
Pros: "Excellent crew service & food/beverage offerings"
Pros: "Great to watch live sports. Loading was fine. Food terrible. Staff ok."
Cons: "Istanbul airport is so overpriced, crowded and small."
Pros: "Punctual in terms of reaching destination, all else average."
Cons: "Less leg space, pantry service below expectations."
Pros: "The crew is very nice and try to make the flight experience easier."
Cons: "They lost my luggage, and this is not the first time either"
Pros: "Overall flight is good"
Cons: "The crew is really not aware of how to deal with passengers of various levels. They don't seem to have the sense of responsibility..."
Pros: "Luggage policy, helpful ground and air crew. Price."
Cons: "IST stoppover, damaged luggages."
Pros: "Everything was well taken care of."
Cons: "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."
Pros: "Comfortable and uneventful flight - just the way it should be!"
Cons: "I was selected to seat near the window before departure dare unfortunately i found my self in the middle of the people, so dissapointed"
Cons: "Not enough movie varieties"
Pros: "there are a lot of movie"
Pros: "Everything. Clean plane, cool cologne and lotion in spacious bathroom. Crew was super friendly, helpful and accommodating to us travelers w kids."
Cons: "departure time changed 3 times"
Pros: "Flight was smooth. Staff were helpful and professional."
Pros: "Crew was very helpful and everything was good"
Cons: "Lost my baby stroller and didn't found when arrived"
Pros: "They put a fabric pad on the seat to make it softer . I'm 6' and was comfortable. They have nice children's toiletry kits. Great entertainment system, tons of movies and shows."
Cons: "If you sit the the second cabin on the 777 they run out of buns and champagne by the time they get to you which is unacceptable for business class and they only finished the meal service 2 and a half hours into a 10:30 pm departure flight which is way too slow. They tried to lie to me that they didn't have champagne but I saw them opening 2 bottle when I went to the front lavatory. Between meal services crew is non existent."
Pros: "Great experience for my first international flight."
Pros: "Great crew... and good legroom..."
Cons: "No entertainment like video etc."
Cons: "Didn't get to Instanbul or my destination of Budapest. There were mechanical Issues that I was told were weather issues. I was delayed over 12 hours, missed two connections and given the runaround about getting a place to stay for the night. The shuttle service provided took another hour at 2am! $47 to cover four meals and no mention of flight credit on my first leg for the HUGE inconvenience. A direct flight to Budapest a 27 hours after the fact is the best they could do and wanted to charge me a change fee too!! My vacation is cut short by this mess and my travel companions already in country are waiting on me to get their trip started. I will not be using Air Canada or Turkish air until they can communicate between one another and provide at least average customer service. So, it's safe to say that it will be the 12th of NEVER when I fly Air Canada"
Cons: "It never happened."
Pros: "Meals, friendliness and warmth of staff, restrooms were routinely maintained, movies."
Cons: "Had a nine hours layover and I couldn't even entre the Turkish airlines lounge. The airport in Istanbul also had terrible wifi connection. I would not fly this route again"
Pros: "Stewards, air hostesses, food, entertainment & the toiletries kit"
Cons: "Seat size! Boarding queues"
Pros: "Flight delayed so was my luggage for more than a week."
Pros: "The sevicewas great! i liked their food. It was very fresh and testy. The tv screen had a lots of great movies. I enjoyed my flight. Thanks"
Pros: "Very helpful and respectfull crew"
Cons: "Boarding started 20 mins after the designated time"
Pros: "Turkish airlines crew & service are excellent especially if you compare it to those of many other airlines."
Cons: "Courtesy of the crew & good old fashion meal service. Also the entertainment on board."
Pros: "Waiting room is too small I guess til boarding. And need wifi."
Pros: "Great crew. Very organized. In flight entertainment system was top notch. Food was great. Was very impressed with everything."
Cons: "Needed about an extra inch of leg room. My husband and I are talk, so it was a hair too close."
Pros: "Clean, efficient."
Cons: "Inexplicably, food choices ran out and the crew were basically like tough luck...no explanation, aporigins or anything. My fiance who didn't eat meat was left eating bread and crackers."
Pros: "Inflight service"
Cons: "Boarding process was still chaos and unorganized, we left 20 minutes late"
Cons: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"
Pros: "Nice crew, clean seats, good food..."
Cons: "TERRIBLE customer service, barely spoke English over the pho ne. Bought the tickets on April 1 and immediately called to make a reservation for my dog. They made the reservation. Couldn't answer regulations for transporting pets, had to dig up rules and regulations online myself. Made a reservation the same day for the dog and they never sent a confirmation. Went to their office at Pearson and they had no clue as well. Two days before the flight they called to tell me my dog can't fly due to unknown reasons and created a MAJOR nightmare. I paid $400 for papers and cage for the dog only. Very very unprofessional and will NEVER fly with Turkish Airlines again!!!"
Cons: "They won’t allow me to fly"
Pros: "Loved the available movie collection, as well as the food and the experience overall."
Cons: "Seat comfort"
Pros: "Stuff was professional"
Cons: "1 1/2 hour delay out of EBB meant missing the connecting flight -- not uncommon apparently. No one was available at the transfer desk in Cairo for over an hour. The alternative through Rome & onwards put us into Munich in late evening."
Pros: "The crew was good but the seats werenot comfortable. Almost all passengers were coming from Al-Haj. They were so sick and coughing vigourously all the time."
Cons: "When we book the flight we should be informed that it is mainly for Al-Haj people. At Cairo airport they should check them to know the reason for this cough and people who were not in Haj can be seated in a separate section in the plane to avoid infection."
Pros: "the crew was nice"
Cons: "the food and seats"
Pros: "Service was great"
Pros: "Flight durations were good."
Cons: "Better entertainment provided. Also got moved around to accommodate their colleagues, which I wasn’t too fond of being pushed to a middle seat."
Pros: "All about this trip was excellent"
Pros: "Sericve level on the plane and staff attitude and addition new brand plane 787"
Cons: "Departure on time"
Cons: "Shorter flights and no delay"
Cons: "Flight v delayed"
Pros: "Nice tilt to seats, good food and service"
Cons: "Cabin WAY too hot, poorly controlled small children"
Cons: "Delayed 16 hours and counting. 300 passengers brought to a hotel and given little to no information. Only 2 egyptair staff members for all 300+ passengers."
Cons: "Take off on time. Seats are not comfortable."
Pros: "Crew and service are more than excellent , on time boarding and landing. Medhat"
Cons: "The plan is totally empty even most of the seat on line booking they are occupied and not available if you want to change your seat, is there any reason for that? thank you"
Pros: "Everything. Fantastic lunch. Wonderful crew."
Cons: "Nothing. Great service!"
Cons: "Chaotic boarding. Rude crew. Cramped seating in n outdated plane. Repearing things in Arabic to someone who doesn’t understand doesn’t male it easier to understand."
Pros: "The seat was comfortable the boarding crew was so helpful"
Cons: "Plane was really old. They desperately need to upgrade their fleet."
Cons: "Everything is good except the crew. They are trying to provide my family their number for to make friendship !! It is bad behavior from them."
Pros: "Direct flight, no other flights can do that."
Cons: "Air condition in airplane and Cairo airport was no good"
Pros: "Excelent service by crew , boarding did not take long , trip was excellent by all means."
Pros: "Bathroom was clean, food choices, good entertainment"
Cons: "Food was not hot, left late"
Cons: "Everything is bad, food is horrible, tea is cold, AC is not cold and not serving even water for 2 hours since the take off. When arrived we got transported to terminal in old bus after waiting long time for the bus to return from taking the first patch of passengers."
Pros: "Great overall service and treatment."
Cons: "Boarding was really bad. Unorganized. Wish there was more entertainment too on flight."
Pros: "We arrived safely."
Cons: "The plane was dirty and so cramped. The food was bad. The flight attendants were frustrated and angry. No internet options. The tv shows and movies were all old and there wasn’t very many options at all. Connecting in Cairo was complete chaos and so exhausting."
Cons: "Great services and very clean air plane"
Pros: "Great service & reasonable accommodation throughout the flight"
Cons: "Trash on the floor but that's on every flight"
Pros: "Delays and lack of coordination during boarding process in cairo"
Pros: "The Pilots professionalism, frequent updates. The attention given to the passengers, especially mother's and babies."
Cons: "Ground staff arbitrarily decided whose carryon luggage they should take because the flight was full and loading over head compartments do take up time and might cause delay. I would like to suggest that an announcement be made and ask passengers to volunteer their carryon to be loaded with other luggage..."
Pros: "Crew was really good and flight was very smooth from Toronto to Cairo"
Cons: "Person behind me kept on kicking my chair"
Cons: "Flight attendant not asking what i'd want like everyone else. Because i look different?!"
Pros: "Food was good, crew were pretty nice. Comfortable seating."
Cons: "It took me over 2 hours to board because the counter has never seen a green card extension. I also had a dog that was connecting with me on Emirates, they couldn't figure out the price for the dog at all. We started with $600 and went down to $188 which I was told on the phone. People working at check in should be way more knowledgeable of other things than just regular paper work and not giving travelers attitude because"
Pros: "Price was affordable . Short layover. Easy and good flight connection."
Cons: "Poor snacks."
Pros: "Cheap air fare, i likeed all the services include an easy take off, landing on time, amazing food and crew were kind and comforting all customers on board."
Cons: "Cheap air fare, i likeed all the services include an easy take off, landing on time, amazing food and crew were kind and comforting all customers on board."
Pros: "I loved the food selection. Taste and presentation were good too. Plane is new, which is plus."
Pros: "so, due to my nervousness and being upset so much so that I wanted to get off the plane, the crew let me sit in business next to a friend and the pilot and crew went to extreme lengths to make me feel safe and unafraid. The pilot answered all my questions and constantly checked that I was ok. Once we took off, despite cloudy rainy snowy skies, this turned out to be the best smoothest flight ever once it departed, and the pilot was probably the best ever I experienced on Egypt Air, and many other airlines actually. Shout out to a fantastic crew stewardess (Olfat Younis) and amazing pilot!! A really great experience"
Cons: "During pre-flight checks the plane had a technical problem that needed fixing just as about to taxi to runway, so had to sit and wait 2 hours for repair which made me extremely nervous and worried"
Pros: "Accurate time of departure and landing. Excellent and generous service. Cheap price. 62 kg weight allowed. Comfortable business class."
Cons: "Nothing at all, except that the flight did not have wifi because of to the model of the plane. I suggest that Egyptair find some way to have wifi on its all flights."
Pros: "Arrived in time Cabine crew support Good service Arrival of baggage let us to leave Cairo airport early Very safe trip"
Cons: "Tack off was late Hand bagged (cabin baggage ) must be treated early at boarding counter not on board"
Pros: "Terrible food. Barely any entertainment in English at least."
Pros: "the flight was clean"
Cons: "I wasn't informed at all that I'm required to have a valid visa for the double transit on the trip back, I wasn't warned about, I was denied to board the plane in cairo and I was forced to pay $400 fine to be on a different flight I was on transit for more than 10 hrs as opposed to 2.5"
Pros: "Seat screens and direct flight"
Cons: "The bathrooms were so dirty and were not cleaned during a 12 hour flight."
Cons: "Although the flight attendants were nice, I felt they should have gone through the cabin more often offering water or other beverages since this was such a long flight,"
Pros: "The hotel layover service they provided for free since I was flying more than 6 hours from the time I landed. (Not sure if that was the airline or airport.) They were very prompt about providing my vegetarian meal prior to meal service."
Cons: "The food was mediocre and the TV screens were terrible quality and it made the movies appear to be from the 1950's. The plane felt old and dirty."
Pros: "New plane well maintained."
Cons: "Very poor food quality, boarding member are a bit slow."
Pros: "The food was good"
Cons: "The chair is crazy small and tide was really not comfortable at all . I wish they could make it a little bit bigger"
Pros: "Everything was great from the crew to the seats to the food. Right now this tops all my previous trips with other airlines."
Cons: "Devices need to be checked as the handheld device on my seat (24H) was not functional. That's not really a complaint but merely a feedback."
Cons: "The Seats were really old and no new movies"
Pros: "The crew was good. Loved the mango juice and veg food."
Cons: "The seats are hard. More leg room please. Better entertainment with more recent clicks required. Toilet seat needs to stay upright. The eating tables should be straight. Should be able to recline our seats more."
Pros: "Boarding was easy"
Cons: "Expensive flight"
Pros: "Every thing. Was good"
Cons: "The seat’s"
Cons: "aren't all the passengers on the flight same? how come economy passengers denied Biryani, while premium and Business class gets it?"
Cons: "Paid for extra leg room seats and didnt get them"
Pros: "The service was good"
Cons: "At abudhabi there was no sitting available, while waiting for connecting flight, and saw people spitting in the airport lounge, it was unsanitary. Why ethihad donot enforce cleanliness in the lounge."
Pros: "The crew was easily the WORST I have dealt with. Both on the flight to Abu Dhabi and to NYC. They were rude, unhelpful and extremely arrogant. A co passenger was chatting with one of them and she happened to mention that working with people was the worst ever. She’s been with Etihad for 5 years!!!"
Cons: "Your crew all need customer service and etiquette training. ASAP!"
Pros: "Entertainment and food were not bad."
Cons: "The plane was an old aircraft, crew could have behaved more kind, and the plane’s seats need to be replaced they felt like sitting on cardboard."
Pros: "Crew was excellent food was good."
Cons: "sea food"
Pros: "All services"
Pros: "Crew and food"
Cons: "Couldn't check in online and caused me to miss my flight. Then made me buy new tickets"
Pros: "Both planes had USB ports for charging phones. Food was better this time."
Cons: "Space for seats not enough at all. I know its economy but still...It was very expensive to pay extra to get the extra leg room for Abu Dhabi to Washington flight."
Cons: "Etihad staff for borading at Toronto (YYZ) airport was rude and unpleasent. Always long lineups to get boarding card, they treat passengers like cattles and sheeps. Etihad airlines ground staff was very rude! Seats in the economy class of Etihad airlines are getting congested more and more every year."
Cons: "Overall cabin is too cold"
Cons: "Breakfast quality was not good .In breakfast they gave vegetarian food .Flight departed late by one hour ."
Pros: "Good flight, punctual. A330 seating layout is great. Please keep using these planes."
Pros: "Nothing much really!"
Cons: "No entertainment options. Late departure & when we arrived early the local ground services company did not expect us & we were delayed at the gate for 30 minutes before disembarking!"
Pros: "Staff was polite and curtious"
Pros: "Plenty of spare seating. Cabin staff and crew very helpful."
Cons: "Entertainment was dreadful more than 50pc not working. Flight tracker not working. Back of end rear cabin seats some were loose. Dreading return legs of trip."
Cons: "Delayed by 2.5hrs in Abu Dhabi due maintenance....better to find it on the ground than in the air, I guess!"
Pros: "Staff was great...Food was good...Upgraded to first class !!!!!"
Pros: "Only I like the cabin crew. They were very nice and very friendly. This is the only thing I like about the Etihad Airways."
Cons: "More than 9 hour stay with no hotel & no food voucher before 16 hours flight . When I requested the customer service person he was very rude and with very bad attitude even the person was behind me he said the same thing. The food was very bad taste during the flight,coffee and tea had a very bad taste. Orange juice taste very bad too. No personal kit was given during the flight. Over all very bad experience. Please coney my comments to Etihad Airways."
Pros: "Staff are efficient."
Pros: "Really nice crew and helpful. Food excellent"
Cons: "Older plane and a bit cramped for a longer flight"
Pros: "Good service. Excellent food"
Cons: "No complain"
Pros: "Decent plane Decent food Decent service"
Cons: "Abu Dhabi Airport Is The worst! Going through the transit area is hell. The wall of people extended out of the hall and up the stairs. Shear hell"
Pros: "Staff was very courteous"
Cons: "Only one wheel chair was provided during the flight to NY"
Cons: "Ground staff is so inefficient and checkin process at JFK and boarding at AUH is abysmal. Ground staff at JFK have no regard for time and on time departure. Seriously lacking in entertainment options inflight and food is mediocre. Etihad is seriously lagging other competitors from same region like Enirates. This would effect my choice airline for my future travels."
Cons: "Seat was too tight. No foot rest"
Cons: "The seat was not comfortable at all to narrow and short distance you can not eat or set or sleep"
Pros: "Etihad posted so many meals and beverages on flight. My baggage arrived as planned and scheduled. All places dearest when scheduled. Overall very good experience."
Cons: "Awful crew it was. They were non co operative to us."
Pros: "We boarded etihad for the first time and the experience was not good at all. Have two major complaints. The boarding area was very strict with the carry on laggage items size. My wife and I have the carry on bags, with which we boarded multiple domestic and international flights and never got a complaint from any carrier, but to my surprise, etihad staff mentioned that my bang is over sized in length and width and I need to check in. And second complaint is on Food. We selected Hindu meal, and the food was not good in taste and the options as well. We felt Air India, Qatar, emirates, Cathe Pacefic etc were better comparatively than Etihad. Staff were all good and supportive all the time."
Cons: "Food Boarding"
Pros: "The price"
Cons: "Everyone kept saying, sorry for the delay, sorry for this,etc."
Pros: "The flights were all right."
Cons: "Original flight cancelled after a 7 hour wait. $172 hotel expense...not excited about this after traveling from India to Abu Dubai then to JFK."
Pros: "The food was pretty good for airline meals. We really made good use of the entertainment system which had many great movies and a kids interactive touchscreen. This entertainment system made the flight! Boarding was quick and easy and the ammenty packagfes (eye covers headphones socks ear plugs etc.) and a kids activity book was also great."
Pros: "Boarding was smooth. Crew was nice and friendly. Bathrooms were neat and clean. Nice airplane."
Cons: "Food had very little variety."
Cons: ". My seat was broken and would not recline, for 14hours of flight time this is a really bad experience. When I mentioned it to the staff I was told nothing could be done. Leaving me unrested and sore when I arrived at my destination"
Pros: "Service and comfort"
Cons: "Everything was great ... no complains"
Pros: "Food was decent, service was great, they didn't bother me much while I slept. Overall good experience for 17hrs airborne."
Cons: "The seat bases are the most uncomfortable thing I've ever seen... zero padding. I might have developed hemorrhoids from the trip! LOL. Seriously though, compared to an airline like Cathay Pacific the seat bases are garbage. The rest of the setup (entertainment, overall seat geometry, etc) is really good."
Pros: "The comfort and elegance of the plane and seats. The genuinely kind nature and attentiveness of the staff from ticketing to flight crew to landing."
Pros: "Very comfartable"
Cons: "Internet acess is to expensive"
Pros: "Service and food"
Cons: "The fact that I had a layover of 22 hours and they didn't provide us with a room."
Pros: "Crew is excellent"
Cons: "Delays and we had to actually run for the connected flight"
Cons: "It was over booked the flight 2 times on the way Seychelles........ It was tired journey definitely..."
Cons: "It was over booked. I wasted my precious time in the airport for half day... and the staff of ethiopian were not kindness."
Cons: "Better seat"
Pros: "Amazing crew"
Cons: "They need to improve on thier inflight menu and the check-in and boarding experience"
Pros: "New aircraft with comfortable business seats"
Cons: "More than 4 hours delay! Not all selection from food menu available"
Cons: "Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough"
Pros: "No problems"
Pros: "Excellent seat"
Cons: "The orderliness during boarding needs more work"
Cons: "Old flight - equipments were not in order like the handrest was broken, TV’s were broken and not functioning, touch screens failed to react to touch, signs on buttons at the handrest were smudged. 3 out of 6 washrooms in Economy class were not working. At one instance I was locked in the washroom as the door was not opening from inside, until I had to call the attendant. Entertainment options were limited. Food was below average. In one of my meals I got opened and melted butter. Cabin crew was not responding to the calls when I needed water. I finally got it after ringing 4 bells and 45 minutes. Overall, a terrible experience and would not choose to fly with Ethiopian again."
Pros: "Again excellent service"
Pros: "Ease to select seats on line The flight was a little delayed but they got me to my connecting flight on time at Addis Ababa. Good on board service"
Cons: "We had requested vegetarian meals, which were not provided on either leg of the Ethiopian Airlines flight. In addition, we had to pay an extra baggage fee and the payment process required us to wait for 45 minutes at the check in desk while the agents tried to sort out a problem wiht their computer system. They claimed that the problem was with the integration of their system with SAA's system."
Pros: "Ground crew communicated well. It was easy to check in; boarding was done on time and smoothly."
Cons: "No complaints, well done to the Ndjamena team."
Pros: "Ground stuff was trying tobe very helpful but it ended with trying. Also they did not inform us about he change of stoping in Cairo"
Cons: "Old airport that is uncomfortable with bad lounges that are not even worth going into."
Pros: "The aircraft was clean and the food served was cool"
Cons: "The turbulent"
Cons: "Cabin crew quite distracted. Between rows 19-23, orders were totally mixed up People given wrong food or drinks"
Pros: "The staff was very kind."
Cons: "Flight was uncomfortable. They forgot my food and drink. The attendant sneezed on me without covering her mouth, my tv didn't work. The plane was dirty. I asked to be moved up to any of the 10 open seats in business and they said they can't. It was actually one of the worst flights I've ever taken anywhere in my life."
Pros: "Landing on time"
Cons: "Limited choice of food- no vegetarian options, only meat."
Cons: "The entertainment system wasn't working properly. I requested Asian Vegetarian Meal and they gave me regular Vegetarian Meal."
Pros: "Crew members were friendly....."
Cons: "No entertainment"
Cons: "They didn’t announce when boarding started/what zones were to go."
Pros: "Friendly crew"
Cons: "Good not that great - a suggestion - why not something like fresh bread (sandwiches) with cheese and tomato on it - bread often not so fresh"
Pros: "Seats are delapidated and food is ok!"
Cons: "Crew were very good"
Pros: "friendliness of staff. special attention given to my 22 mo old granddaughter. adorable!"
Cons: "Boarded plane, then sat for over an hour before departure due to paperwork processing of plane mechanical check. However, we still arrived close to the time we expected."
Pros: "Nothing - decades behind other Airlines."
Cons: "Everything. Terrible old plane, bad food (made me violently ill), bole airport is depressingly bad and unorganised, boarding is like lucky dip... my seat was broken on the plane. It was an exit and still so uncomfortable. Never again..."
Pros: "The food was delicious"
Pros: "Boeing 737 - 800 us great"
Cons: "Waiting room at Gate 1B"
Pros: "The food served is awesome and sufficient. The flights are comfortable and the crew are friendly. My luggage came right on time and was properly handled"
Cons: "Well there was no entertainment in the flight. That is it"
Cons: "At the Addis airport, it seems chaos reigns! My flight was never listed on any display to say what gate we departed from. A crowd of people boarding for two different planes just rushed the gate area. I’ve got no idea how everyone ended up on the right plane. My flight was never announced I had to keep going up to ask over and over. The bathrooms at the airport are unhygienic and the available food is abysmal. On the plane was better except that the only entertainment is over head screens that didn’t work my overnight flight was miserable as the lights were on the whole time and they repeatedly woke me up to eat throughout the flight. I’ll do what I can to avoid the Addis airport from now on."
Pros: "Great service Seats slide forward, so comfy! Food and drinks all night On time Lots of luggage"
Cons: "No sleep with my baby!! ;)"
Cons: "There was a deley of 3 and a half h"
Cons: "Airport in ADS was very basic. Was hard to find a descent toilet"
Cons: "Everything. I have written to firstname.lastname@example.org"
Cons: "Please have a vegetarian option that does not contain cheese."
Pros: "Every thing include the crew members ."
Pros: "I liked the interaction of the cabin crew with the passengers. They were helpful and responsive."
Cons: "I was disappointed with the limited entertainment options on board. Also, the boarding was a bit hectic because of the congestion at the airport but I reckon that is not the fault of the airlines."
Pros: "The flight was smooth and the crew courteous. In fact the passengers all applauded when we landed."
Cons: "To reach Addis Abba/Arusha from the west coast of the US by Ethiopian Air, one must go through Dublin. I wish there was a Seattle to Addis Abba choice."
Pros: "Staff was friendly. Airplane was clean, new and well maintained"
Cons: "The airport was disorganized. the boarding process was chaotic to say the least."
Pros: "The flight was ok, left late but didn't impact our arrival time."
Cons: "Tray table was very dirty, restroom not cleaned or refilled, generally unkempt."
Pros: "Was lucky to be able to get 3 seats in a row, so could sleep.. They were able to put me in 3 seats again on return, so all good for me... Crew nice, leg room decent, entertainment was fine... Movie choices were not best I've seen, but first world problem... Overall I would recommend.."
Cons: "The return journey time from Dublin sucks... 6am flight, so u have to stay up all night pretty much... If they could change that, it would be amazing... Food not great, so you would be better off bringing your own stuff..."
Cons: "My daughter's entertainment system crashed after 20 minutes. She ended up sleeping so I watched a movie. When she woke up, we were going to switch seats, but I tried to turn it back on and mine wasn't working. (By the end of the flight, only maybe 10-20% were using theirs as many others crashed as well.) The food was very boring. At one point I was looking for a flight attendant and couldn't find a single one anywhere in coach."
Cons: "security boarding in adis abeba"
Pros: "The best flight ever and the crew is super cool"
Pros: "Long flight but comfortable. Pleasant crews"
Cons: "Customer service was horrible. Cancelled a trip within 24 hours of booking but put me through hours of waiting on the phone for assistance and still charged a 300 dollar fee. Our ticket was somehow suspended BY THEM so we had to call an office in a different country to unsuspeND then we were able to cancel. No help at all and kept dodging responsibility and forwarding the problem to other offices. Would book a different airline to avoid unneeded stress."
Airlines flying from Ontario to Mahé have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ontario to Mahé
Masks required on board, masks provided on flights from Ontario to Mahé
Social distancing seating
Middle seats unavailable to book on flights from Ontario to Mahé
Testing for antibodies, testing for symptoms for flights from Ontario to Mahé
Waiving of change fees. Search flexible flights from Ontario to Mahé