Almost no food and drinks
Pros: "The crew on this flight were excellent professional and friendly. They were also very patient. The best part of the trip."
Cons: "The food needs major improvement. What has happened to Lufthansa??? Other people on other flights with Lufthansa complain bitterly about the food. It has gone down hill. People should not be dreaming of Virgin Atlantic food while on a flight with Lufthansa!"
Pros: "Great staff , amazing dinner, and the entertainment screen size was best"
Cons: "Seats could be a little bigger"
Pros: "Comfortable flight with very pleasant flight attendants and crew. Professional service, straightforward check-in. Was able to change seats via the Lufthansa app for free and automatically seated together."
Cons: "3 out of our 4 flights had some sort of delay."
Pros: "nice crew"
Cons: "old planes with bad seats and no chargers or entertainment"
Cons: "Boarding was slow but they had increased number of wheelchair clients. Not their fault but was a known so the process could have been started earlier."
Cons: "The in-flight snack - choice of two disappointing sandwiches."
Pros: "The crew is amazing! We have comfort even in the economy class."
Pros: "Non of the usual manic stumbling from one inefficient process to the next a la Ryanair, Easyjet or Jet2"
Pros: "Everything in order and on time."
Pros: "A couple of flight atrendants were civil"
Cons: "Gate was changed three times immediately prior to departure. Plane was BERY small. Food was awful."
Cons: "Absolutely unprofessional. Zero courtesy’s & hospitality. Totally untrained ground staff. Will want to file a lawsuit against the airlines."
Pros: "Room to stretch out in, the benefit of extra space on the tray; relaxed crew, and quiet co-travelers."
Cons: "Nothing to not like. Wish all flights would be like that."
Pros: "Like food and stagf"
Pros: "Exceptionally clean gate area and aircraft. Professional and friendly gate crew as well as flight crew. Well treated as a passenger. Genuine."
Cons: "Nothing noted..."
Pros: "Punctuality, the entertainment system"
Cons: "For the first time in decades (hundreds of flights), I've had to find the paper bag and until the very end I thought I might end up needing it. My companion did use hers, and mine (also a first in many decades). Part of the bumpiness could have been due to a weather system but the plane's movement was jerky when taxiing in Boston. BOS-MUC used to be one of my favorite routes back when it was served by the A360. The new A350 is nothing special except for the entertainment system. Ironically the large screen seemed overwhelming due to the dismal distance to the seat in front."
Pros: "Every thing except food. Could be better"
Pros: "They did get us other flights home and got us a hotel to stay in. There were meal vouchers but it was so late by the time we were rebooked we could not eat dinner and our flights left too early to be able to use them, but it was a nice effort on their part."
Cons: "They cancelled the flight due to mechanical issues which was understandable. The problem was the chaos at Frankfurt airport because the instructions given to us to get to the Lufthansa service desk were totally inadequate. At least we didn't have to sleep at the airport like some passengers did."
Pros: "Service & food"
Cons: "All good"
Pros: "Crew was friendly and professional."
Cons: "Seat wasn't the best in premium economy. Quite hard with little support."
Pros: "No vegetatarion food on return flight"
Cons: "No vegetarian food on return flight from Frankfurt"
Pros: "service, good quick flight"
Cons: "late departure in Frankfurt; high noise level of the Embraer plane;s engines; failing AC in the cabin"
Pros: "Their service is excellent on board ."
Pros: "Service, flight, everything was flawless. Departure and arrival ahead of time. Great staff. Congratulations to Lufthansa. Keep it up."
Cons: "I liked everything."
Pros: "Very professional crew !!"
Cons: "Nothing to write ."
Pros: "Again, nice staff. Clean plane. The flight was on time."
Cons: "The games and the book for the teens did not interest my kids. Not sure how popular those items are. Food-not good at all."
Cons: "the food was not kosher chicken with milk at the first flight the past was owerfull"
Pros: "Good service on the flight"
Cons: "Flight was delayed for over an hour once we were on the tarmac without an explanation and then baggage delivery in Faro was some of the slowest I've evert experienced."
Pros: "Once again Lufthansa crew is the best"
Pros: "Crew was great. Food was good."
Pros: "Clean, friendly environment, friendly staff, even though a bit bossy, but that's the German way (which I am too)."
Cons: "Little space. and NO WIFI. This is really no longer adequate in 2017. In the US, practically all domestic flights have wifi now."
Pros: "Plane was clean and service was great."
Cons: "The offer to travel the next day by giving up the current reservation for a price, making us wait for almost two hours and then telling us that we will be travelling the same day instead of the next day. Initially they requested us to help them as they were over booked with an offer and we informed all our relatives, later with the withdrawal of the offer we had to call everybody again. A whole lot of confusion , discomfort and mental torture."
Pros: "Operated by Lufthansa. Attentive flight attendant. Comfortable seats."
Pros: "comfortable seats, good entertainment, good attentive service"
Cons: "Not a fan of cattle call boarding. Back of the plane should load first. Not much variety in the menu selections"
Pros: "Taking off was good"
Cons: "Landing was a little bit stressful. But still ok."
Cons: "That my seat was broken the whole time. I have a spinal injure and need to rotate positions while sitting. My seat was broken and my back hurt badly."
Pros: "Geat customer service by flight attendants."
Cons: "Food was not good. Seat leg room very uncomfortable"
Pros: "The on-board crew could not have been better......their professionalism, service, attentiveness was the best that I have experience in Economy class travel. The plane was clean, the toilets were nice throughout the flight. The seats were comfortable and noticeably wider than some other carriers offer. The food was MUCH better on Lufthansa flights that originate in Europe than flights that originate in the US. I will definitely fly again."
Cons: "Boarding was chaos, I have never, even in India, experienced less organization of a boarding process. Actually, there were no lines, just a crowd of passengers pushing and shoving towards two gates. This was made worse by the occasional golf cart trying to move thru this throng of passengers. Most dangerous was that the flow of passengers down the escalators was not regulated, when I reached the bottom of the escalator there was no place to go, I was pushed awkwardly to the side by passengers piling up behind me. I am 67 years old, and found this very unsafe to my self and others. I hope that no injuries occurred."
Pros: "crew, cleanliness"
Cons: "very little legroom, very uncomfortable for travellers who cannot afford business class"
Pros: "I was bumped up to Premium Economy, which resulted in a much more comfortable flight than Economy. The crew was nice."
Cons: "Entertainment choices did not include newer movies. Too many older movies that had already been watched prior to this flight."
Pros: "Great airline. Crew were friendly and helpful."
Pros: "Priority boarding with small kids"
Cons: "In London I was required to ask fro this priority boarding with kids if not asked I would be queuing with small kids for 15 minutes.. (whilst In Frankfurt we have been invited to be boarded as first ones without asking for it.)"
Cons: "Nobody gave us information about 3 months passport expiration rule. So as we we were at the counter we found out. Lufthansa service at airport could not find next flight out for next day or 2 days out. So my daughter and i spent additioanally 3800$ for booking another flight 5 days later"
Pros: "Spacious seats Food Check-In"
Pros: "The entertainment was good on board"
Cons: "The cabin crew was a bit rude"
Pros: "The stewards were very prompt and polite. The food and wine were good"
Pros: "Professional and courteous flight attendants."
Pros: "Pleasant and short"
Cons: "All fine"
It was good to me love my airline
The entertainment could have been better
Pros: "Everything was great!"
Cons: "No debe cobrar maleta pequeña"
Cons: "Poor planning caused us to sit on the ramp an hour and a half for a gate to open up."
Pros: "Whole row to myself. Greqt movie, in early and informative pro of a captain."
Pros: "My seat mate"
Cons: "The flight attendant"
Cons: "The legroom is not sufficient for taller people"
Pros: "A bit more legroom than united airlines. Tvs were a plus. The service was excellent and they give you a full can of soda instead of just a dram."
Cons: "Nothing really it was a great value for the price."
Pros: "Crew was fine but you can’t hear anything they are saying over intercom"
Cons: "Plane was late getting to gate then lightning kept luggage from being taken off and put on and on top of continued lightning, plane was 1 hr plus late getting out"
Pros: "Crew was amazing, they made sure we were comfortable and would ask if there was anything we needed."
Cons: "Nothing we had the best flight staff one could ask for, very attentive. Would definitely fly with them again."
Pros: "Quick and easy boarding and short flight"
Cons: "The exit row seat that I paid for was uncomfortable so I moved to a regular seat"
Cons: "My bags were not checked all the way to my destination, I had to get them re-tagged and checked for this part of the trip and the American Agent was EXTREMELY rude and made us pay oversized bagge fees even though our baggage was within the Qantas allowance, the main carrier for our flight."
Pros: "Flight attendant gave me a free beer!"
Cons: "No screens in seats or outlets for phones. Old planes. Never again."
Pros: "Not using kayak."
Cons: "Worst flights in history. It took three days to get from Italy to the US. Do not use kayak!"
Pros: "Flight attendant was dilligent"
Cons: "Obnoxious amount of confusion at gate. Employees continuously announced and posted conflicting departure times. Was shocked by lack of assistance in finding new flights, alternative methods of transportation to destination, etc. Eventually rescheduled for red-eye flight the following day (over 24 hours later). Found alternate transportation. Don't feel like I could trust AMERICAN with my travel plans again."
Pros: "Friendly airport check-in staff who accommodated by changing our seats so we sat together. Boarding was smooth and timely. Best of all, seat overhead bins were empty so could store carry-on; This was unusual. Flight was great, but I love flying. Cockpit crew provided status updates, and captain's apology made the late departure more understandable. Deplaning process went smoothly also."
Cons: "After everyonel was timely boarded waiting to push away from the gate, announcement was that the captain was not even in the airport. Flight delayed almost an hour. Seat would not recline, not even an inch so basically sat upright entire flight to London. One has to 'flag' staff if seen as they walked past thru the main cabin. No announcement which area to collect ones luggage, nor staff there to explain, or guide. Forget staff assistance, apparently not a priority with AA."
Pros: "Didn’t expect a hot dinner or a breffy, so that was nice!"
Cons: "Felt crowded for such a long flight, but the flight crew was great."
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pros: "Great crew. Boarding was easy."
Cons: "No snack options. No individual screens on an international flight!"
Pros: "Got to Nj safe"
Cons: "3hr delay leaving; delays in getting bags at baggage claim"
Pros: "I found the crew to be nice and friendly and the breakfast was good."
Cons: "It seems like American Airlines has lived up to its reputation. More seats in a plane and less comfort. On top of that, the entertainment system has not been upgraded since the 70's. TV monitors in the middle and everyone has to watch the same thing. Of course, the sound system did not work for one entire side of the plane so I could only watch the movie and not hear it. If you are not going to have individual monitors for each seat, allow your passengers to what from their mobil devises like almost all other airlines are doing."
Pros: "Right on time."
Cons: "I wish more food"
Pros: "On-time departure and arrival; room to stow carry-on's; able to move to vacant row to give both the other guy in my row and me some extra leg room."
Cons: "If the exit row seats are completely vacant, ask the flight attendant EARLY in the boarding process if you can move into them. I asked a good 10 min. prior to departure from the gate and was told I couldn't do it then. The FA let me move after takeoff and the obligatory "You're in exit row seating ..." briefing."
Pros: "Ummmm the only thing I like is we landed in Maui safely. Pilots and crew seems friendly."
Cons: "We almost this flight because the connection flight can't find an open gate to park the plane. Inside the air plane kids got hungry, we were ready to order $$$ meals and they said they didn't have it anymore. Seriously?! 6+ hours flight and no meal. Then I asked for 3 pretzel and they gave it to another passenger, so they only have 1 left supposedly!!! Come on!!"
Pros: "Wonderful flight. arrived 15 minutes early. crew pleasant."
Cons: "Old airplane, bad food"
Pros: "The flight was ok with no issues once we were in board"
Cons: "We hot there in plenty of time for our 7 am flight and were bumped to a 12.30 pm flght. When we returned to book in we were being accused of missing our flight. Finally got vhecked in what a pain"
Pros: "Service in coach was nice and attentive."
Pros: "The speed of service"
Cons: "We had several rude flight attendants"
Pros: "My flight was early"
Cons: "I had to pay an extra $5 because I did not have a card to check my luggage."
Cons: "For a customer-based service, I found it disturbing that one of the flight attendants was abrasive to passengers on this flight."
Pros: "How expedite everything was and how helpful the aa personnel at the airport were. Flight attendants were efficient and friendly."
Pros: "Fairly regular updates from Captain, approx every 15-30 minutes. Flight attendants were ok, performed duties as expected. Announcements were difficult to hear over sound system. I don't know if Captain and the flight attendants were soft-spoken, or if the volume was not turned high enough, but I could hear less than have of what was said over the audio system."
Cons: "On the plane for approx six hours. Sat for two hours at the gate, then another hour on the tarmac. Would have been more bearable, but AA's seats are sooooooo close together, that there is nowhere near enough room to stretch legs when weather causes delays. AA's seats are the most uncomfortable (in regard to space and lumbar support) of the three major airlines."
Pros: "The flight itself was smooth."
Cons: "Our first flight had an hour and a half delay. Missed our connecting flight. Had to wait two hours for a later flight that was then delayed another hour and a half. Absolutely horrific and inconvenient."
Pros: "Crew was very courteous."
Cons: "Delayed departure."
Cons: "More options with first class food"
Pros: "The crew were as nice and accommodating as they could be considering the situation."
Cons: "Three planes with "maintenance" issues and not able to fly? Including flights that weren't ours. Boarding, re-boarding, leaving four hours late and waiting an hour for bags in Denver."
Pros: "The staff was friendly and helped me reroute my flights."
Cons: "I took a 3 leg journey so I expected to be flying all day, but every flight was delayed going out and one flight was delayed coming in. Plus there are never any gluten free snack choices on the flight."
Cons: "They lost our baggage and communication was terrible"
Pros: "On time"
Cons: "Lot of movement"
Cons: "The flight was cancelled without notification."
Pros: "Quick, easy boarding. Flight arrived, and left on time. Tickets were very affordable."
Cons: "How can I rate a 10 dollar sandwhich with a tiny bag of chips any higher? Entertainment? Non existent.. Wifi didnt work. I made several calls ahead of time to check if i can carry alcohol in 50 mL labelled bottles, sealed. I was told yes. Asked if i could drink them on the plane. Yes. Then I was told AFTER on plane consumption of my own alcohol that this was a federal offense. Epic mess up you guys.."