Daily cleaning, installation of cabin HEPA filters on flights from Pernambuco to Ontario
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|May||Best time to beat the crowds (5% less expensive on average)|
|July||Most popular time to fly (12% more expensive on average)|
Average price round-trip
|C$ 1,315||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 948||or less|
Good deal one-way
|C$ 747||or less|
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Scores according to KAYAK customer reviews
Cons: "Too hot. Bathrooms were dirty. No leg space in comfort+."
Pros: "All of it"
Cons: "Nothing Best flight"
Pros: "Crew was excellent, seats are never excellent"
Cons: "I had a tight connection, but made it to the gate in time. I walked down the jetway to what appeared to be a locked door, with no one there to guide me on how to board. It turns out there was a stairwell at the end of the jetway, which was to take me to a bus on the tarmac. This was very stressful."
Pros: "Crew was amazing."
Pros: "The flight landed early. Check-in staff were great."
Cons: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Pros: "There was an available seat next to me"
Cons: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Pros: "The crew was amazing. Kat and the other stewards were very friendly."
Cons: "Maybe the option for free upgrade to first class if flight is not full??"
Cons: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Pros: "Just fine, beverage service was friendly."
Cons: "The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you."
Pros: "Crew was amazing."
Pros: "Good snacks"
Cons: "Had problems with wheelchair in Paris at the boarding gate. I was supposed to pre board and I was the last person on the flight."
Cons: "Just not very pleasant, I guess you get what you pay for"
Pros: "Extra leg room was great"
Cons: "Entertainment system was flickering"
Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"
Cons: "No food"
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Pros: "On time, great service, a lot of legroom."
Pros: "Made the best of a overcrowded messy airport"
Pros: "In flight entertainment was nice to have, and the rebooking was easy. Flight crew was great."
Cons: "Flight arrived a few minutes late and had to run to the next terminal to catch a connecting flight. Arrived in time, but the gate agent closed the gate early, causing me and several others to be stuck in ATL overnight. Ended up having to pay for a hotel and rental car that went unused."
Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Cons: "My flight was delayed and after that they even lost my bags."
Pros: "Costmer service great"
Cons: "Due to a family illness i was not able to make the 1st leg of my roundtrip flight to Santa Ana. Not only was i forced to buy a brand new flight to get out to Orange County, i was charged $150 JUST to be able to keep the 2nd leg of my trip, which i'd already paid for. It's the 2nd Time Delta has done this to me in the space of 2 weeks and it's absolute Idiocy. Gouging you loyal customers like this is NOT how you do business."
Cons: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Pros: "Delta and Westjet staff are of great help to me."
Cons: "Not applicable"
Pros: "The staff is very friendly. Most pleasant airline I've flown with."
Pros: "On time as scheduled."
Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Pros: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Pros: "Refurbished plane. Lighting was good"
Cons: "No TV screen"
Pros: "Everything is perfect"
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Cons: "No space in the seats"
Cons: "3 hours there before the departure."
Cons: "For the second time in one day, my seat would not recline!!! Very uncomfortable for an even longer flight than the first one!!"
Cons: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"
Pros: "I liked the free entertainment"
Cons: "The fact that I can't afford first class."
Cons: "Flight was delayed indefinitely. Delta supposedly booked me on united flight but made an error."
Pros: "When I was finally able to get on a later flight this was a very good one"
Cons: "The cancellation of original flight was stressful as I had a wedding to attend and the long delay and subsequent cancellation of original flight prevented me from it. Further, I was forced to get local transport after arrival in FLL, since I missed my ride altogether."
Pros: "I had paid for the Sky level as we were a party of long legged people. Out of the 4 flights we had taken, the best flight was the one from Hi to Atl. The seats, and leg space, was roomy. The food was good. The crew was just okay. They weren't particularly nice but rather abrupt. There were two mates that seems a bit confused. However, the plane was worth it."
Pros: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Cons: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"
Pros: "Efficient, comfortable, on time"
Pros: "When you are delayed, there is not much to commend."
Cons: "Delayed. That pretty well says it all."
Pros: "Yes the crew was good"
Cons: "For me all was ok"
Cons: "Check in was slow. Boarding was disorganized - half the plane was business class or so-called preferred status. Ground staff were unhelpful"
Cons: "Food was bland and simple (Aeroméxico offers slightly better, would look to model after amazing Air Asia setup) and would add more movies to the inflight entertainment system. But overall, all good!"
Cons: "I was so tired... slept the whole flight. No one bothered me for even a bit. Recovering!"
Pros: "I asked to be seated next to my travel partner at check and was told it was done. But I ended up in the last row and he was in row 17.....So much for being a frequent flyer on Copa. Plus there was no over head compartments in the back of the bus for carry one. The staff was not truthful not helpful."
Cons: "Much better treatment especially since I have Copa frequent flyer miles. The hombre that cheed me in did not try to seat my partner and I close."
Pros: "Crew was pleasant. Food was good. Seats were comfortable."
Cons: "The flight was delayed about 40 minutes."
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Cons: "Very small gate to do security"
Pros: "Flights were all on time."
Cons: "Old planes with no wi-fi or personalized entertainement"
Cons: "Blankets could have been clean. Crew could have been nicer, flight could have been without constant turbulence."
Pros: "The food"
Cons: "Everything ok"
Pros: "Crew was great. A dinner meal and full beverage service is included ....remember when the Big airlines use to??"
Cons: "Boarding was a surprise to have a security check at gate, especially when they took every ones water that was purchased in the secure area just outside of the gates!!! At least some signage about No Water bottles!!"
Pros: "Excellent airline. Best to connect the America's."
Cons: "uncomfortable seats, no vegetarian options, no movies"
Cons: "I did not like the 2 baggage 23 kg rule. International flights are always 32 Kg. I had just one baggage with 29 Kg. and you guys wanted to charge me 104 extra dollars for my only one bag! Too much. The 32 kg for international flights is the commun rule among all airlines, except Copa. Need to change it. Thanks"
Pros: "was on time, service very friendly"
Cons: ", i all 4 trips gave bad seats n the backGave us seats next to the bathroom, , terrible smells"
Cons: "I CALLED ON THE WAY IN AND OUT FOR A VEGAN OR VEGETERIAN MEAL, BUT IN THE PLANE I NEVER GOT IT. I WAS STARTING ON THE FLIGHT"
Pros: "Food was good, roomy seats"
Cons: "I bought my ticket in June and when I went to check-in I was given a standby ticket and was told that the flight was overbooked, and that I should have done mobile check-in. I was very anxious that I did not have a seat, and that I would not be able to board the plane. They kept telling me at the gate that they would call me when they had a seat until I forced my way to the counter and handed them my boarding pass and said I need a seat now. Poor communication and disorganization."
Pros: "The crew is always friendly and flights are always professionally executed. The check in time can be long thou."
Pros: "Atención muy buena y cómodo el avión"
Cons: "we selected seats months ago when we booked these flights, yet they didnt get one set assignment correct."
Pros: "Flight was on time"
Cons: "We sat at the gate waiting for 30 minutes to deplane from a 60 minute flight - no announcement as to why"
Pros: "The food was great, taste.Thank you"
Pros: "Flight was on time. It was my connection flight, arrived from Mendoza ARG and continued to Toronto. In Mendoza I got boarding pass for second leg of flight (Panama - Toronto) with the gate number and boarding time. Everything was correct, not even gate number changed. Plane was new, crew OK, food OK. It was a pleasent flight."
Pros: "Food during the flight. Very helpful staff."
Pros: "The crew was friendly and informative. Even though it was a full flight it was very punctual."
Cons: "How people are randomly pulled of flights and stuck in countries and cities they dont want to be in due to the airlines overselling policies. It doesnt provide security or comfort as a flyer with the airline and makes me think twice about buying again with airlines that can do this type of things to their customers."
Cons: "The Bathroom has paper toilet used in the toilet paper place. The girl was talking in Spanish and English but not friendly at all. Also we went to the gate and we could not pass with water that we bought in the airport to the gate and was not another option to get water once that you get to the gate. Not a good trip at all."
Cons: "Flight ght delayed 3 hours; everyone’s connectons lost, ot ready for us in Panama before sSan Jose, had to stay overnight- total disorganization!!!"
Pros: "I've always had a great experience when I travel with Copa!"
Cons: "Flight was a couple hours delayed"
Pros: "Hi, I love the service,Cause they answer all my questions They have helped Me a lot I really appreciated the Staff. and would like in the future keep traveling with Copa Airline."
Pros: "All was. Ganythingood"
Cons: "The aircraft was really old, the space between the seats are so tiny that was impossible do not touch the person on your side, my knees came touching the seat in front of my the wole time, to resume the space, I can say that I never had a seat with so small space like that, even in domestics flights. About the food, they started to giving us a little oreo and just gived us some food again 6 hours later and they dont have nothing to sell, I spent the wole flight with really hungry. To complete, they dont have indivual flat screens, so you have to watch the comum tv, that just showed one movie and nothing more. I thing that its should be not permitted to flight on this aircraft for international flights."
Pros: "Same as above"
Cons: "Same as above"
Pros: "I usually fly on Copa and I'm pretty much satisfied. The Crew is always attentive and willing to accommodate."
Cons: "On this trip I was not particular pleased with the option of Food provided, and the size of cup provided for drinking is for kids."
Pros: "Food was ok, Some of the crew were friendly better then Mia Panama."
Cons: "The airport personnel did not help me with adding my miles to my Cops Cinbect card, they said it was no value and that Cops Connect membership want Copa, Worse they broke my expensive Nautica luggage by losing a wheel and my luggage was not even 22 kilos"
Pros: "Friendly crew, good food."
Cons: "Cheap earphones provide very bad quality of sound. I barely could hear anything. I had to use my personal earphones."
Pros: "Food was great!"
Cons: "I don't understand why we go through security and then need to clear out of the gate and go through security all over again. That was strange to me"
Pros: "Great experience!! Departed on time. Everybody was very professional. will only flight Copa from now on."
Pros: "All flights were on time."
Cons: "The crew didn't care and was not approachable. Food was dry and tasteless. No vegetarian options. During 8 hours' flight they served only 2 glasses of water."
Cons: "Filthy seats, specially the table had a sticky part. Got into my clothes and arm. No entertainment, NADA! Food sucked,"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Loved the friendliness, service and helpfulness. Food and drinks on flights were great."
Pros: "The service and employees"
Pros: "Everything moved smoothly"
Cons: "Nothing particular"
Pros: "all was good except few personal feeling. thou i didn't receive my luggage at the Toronto airport. i don't think this has any thing to do with the efficiency of the airlines, as the connecting flight was delayed due to bad weather."
Cons: "-one of the crew member was kinda disconnected with friendly and smiley face, which we always like to see in our hostesses. -food choice was not available by the time cart reached the middle of the plane."
Pros: "A great overall experience. I liked that there was a huge selection of entertainment that played on the back of each seat. The lasagna was surprisingly good."
Cons: "The seat was not as comfortable as other airlines I've used!"
Pros: "The crew was attentive, professional, and efficient."
Pros: "My flight arrangements was not found I had to purchase new tickets and spend additional money for something I had already paid it took me almost all day to get everything straightened out it was the worse experience ever."
Cons: "Refund me my money back"
Pros: "Everything was fine except I ordered an aisle seat and was given a middle seat instead. The person who did get aisle played a war game for my territory with his arns over the arm rest and his refusal to get up whem the window person needed out. Next tine I will demand my aisle purchase is hononored"
Cons: "My aisle purchase being respected"
Cons: "The lunch could be better with a cracker or Bread."
Pros: "El check in estuvo bien . Rápido y atento"
Cons: "I flight en clase premier. En general el avión hacia Chicago no es nuevo ni confortable. La comida horrible. El vuelo atrasó sin dar explicaciones. Nos hicieron llegar a la puerta a pesar de que sabían del atraso .El equipo nada amables"
Cons: "Plane was delayed for an hour, Mexico city federal police was there and some other teams to ask quest about if someone had approached us to hide something or if they touched us without our permission...it's was weird but this delayed the whole trip."
Pros: "Nice Crew. Seats ok."
Cons: "Nothing to add"
Cons: "Everything is perfect Thanks"
Cons: "Had to spend the whole day in airport due to justfly booking error"
Cons: "Flight was delayed, the plane too small and unconfortable"
Pros: "They tried to move people with quickly onto the plane"
Cons: "The boarding staff was kinda clueless how to organize the hoard of passengers. The randomly decided what group to board first without properly communicating. That causes the confusion and frustration of the passengers who thought they would board first."
Pros: "I really liked the Tv screen on the 737-800 Toronto to Mexico whoever i believe they should be adding 737 Max to this route as Toronto is a megacity and this plane is kind of old for serving this busy route"
Cons: "The plane seats are so uncomfortable i was trying to sleep on that for like 3 hours without success"
Pros: "They serve some food"
Cons: "Charge for bags Left late"
Pros: "Efficient and respectful staff. Treat to have wine with the pasta dish that was served."
Cons: "I am only 5'2...a short woman so the seat does not fit me . My feet can not rest on the floor and the headrest does not adjust for me. It makes for a most uncomfortable 18 hours from Lima."
Cons: "2.5 HOURS DELAYED"
Pros: "Trip was fine, food was good. Loved we each had our own tv and headphones."
Cons: "Lost my luggage. It was sent to Los Angeles instead of Portland. Very very disappointed."
Pros: "The plane was not full, so lots of space for my long legs and for a nap!"
Cons: "I am assuming because it was a Delta airplane we didn’t have the option to watch movies. The Aeromexico planes always have monitors to watch them. I missed that on this flight."
Pros: "They were pretty much organized."
Cons: "The food. Some Mexican touch could be appreciated."
Cons: "On the first leg of my trip, the time shown on the boarding pass was the time I needed to be at the gate. For this leg of the trip, the time on the boarding pass was the time the plane left. I arrived at the gate at the time the boarding pass said and the plane had already left. I am traveling to my father's funeral and the only option I had was to rebook for an additional cost of $600. Extremely upset."
Cons: "For a 5+ hour flight, no entertaintment, no movies, headsets did not work, no air conditioning, poor service, bad food."
Cons: "Dinner was terrible"
Pros: "Good entertainment - polite crew that was willing to help once on board the plane."
Cons: "Boarding - Crew member came around to check passports but neglected to also check for immigration papers - caused one friend to miss his flight and myself nearly to miss my flight though we arrived two hours early. Checked my baggage when it didn't need to be checked / met appropriate baggage standards. Being loaded onto trams was a bit of an inconvenience - but not the worst thing ever. No vegetarian option for food - wasn't able to eat. It was indicated we'd be served dinner on board but not that there was only one meat option (I'm allergic to mammmal meat - beef and pork in particular). Most other flights give the option of meat or vegetarian dishes."
Cons: "2 1/2 hour wait in line to check in. then had to rush to gate to make it 10 minutes before take off. Charged us $50 for I am not sure what. Only had 2 carry on bags Had reserved earlier seats but was not honored. Sat in last row on plane next to bathrooms. I will never take this f....n airlines again. Rather pay more or be inconvenienced than deal with this incompetent, greedy so called airlines."
Pros: "That I got there on time."
Cons: "Over booked the trip and got stuck in the Mexico, missing a 1 at work."
Pros: "The service was extraordinary since the first moment I checked in. Crew was super attentive, professional and over standing. The service in airport was fast and efficient and in the plane crew and services totally exceed my perspectives. Thank you!"
Cons: "The flight was delayed by 4 hours and it was never communicated to the passengers through the monitors. None of the flight info was updated on the monitors and we had no idea about: 1. which gate the flight was supposed to depart from 2. the correct time of the new departure since the flight was late 3. whether the flight was canceled all together The monitors showed the flight was on time until the actual time of departure. I almost missed my flight because I was never notified about the information above. The Aeromexico agents at the airport were not helpful at all: they did not know anything about the issue with the flight. I had to stay in a long line just to have them look up the flight in the computer and tell me that the flight was delayed. No other information was given to me. Terrible experience, especially after a long stopover."
Cons: "The sits were to close to next line and the sitting was so hard and flat as on a wood bench, almost no cushion."
Cons: "The bags took forever to come out and we missed our second flight. We didn't know we had to pick up our luggage to be put onto the next flight"
Pros: "The food was good entertainment was too."
Cons: "The fact that they lost my bag. No one ever helped it contacted me. No $ was given so I had to buy my own clothes. Still don't have my bag. Been home for 2 days and haven't heard anything from Aeromexico."
Pros: "Everything was fine!"
Cons: "The fact that you charge for baggage"
Cons: "The flight was delayed 10 hours, we finally boarded as I was going to put my luggage on he over bin a passenger tells me I couldn’t use the space because she was saving it for her sisters who were not on the plane yet the flight attendant was next to me and allowed this to happen. There were also some very obnoxious passengers and again the flight attendant did nothing to control the situation. By far worst flight and service!"
Pros: "The service and flight attendants were nice and genuine"
Cons: "The food and the male flight attendant from EZE to Mexico was not friendly, I didn't see him with a smile at all"
Pros: "They serve free food, and their se vice was really good."
Pros: "Everything was good."
Cons: "The fee on the first baggage ."
Pros: "Entertainment was good, as well as the crew"
Cons: "I got sick with the food, and the flight was delayed, I'm visiting just for the weekend, so time is very important to me, if you add this two issues, well it's not the best of my trips"
Cons: "Delayed made me lose my connection."
Cons: "Online checkin not available. It should be. Gate should be announced earlier"
Cons: "Death in the family and no one would help me get back home"
Cons: "Delay! Delay! Always delay!"
Cons: "Seats are very tight, uncomfortable."
Cons: "I did not like the gate attendants poor customer service and discrimination . Yelling at the customer. Then the flight attendants seemed mad and also gave poor customer service . Would not recommend this company. Flights were always delayed. Horrible experience."
Pros: "In general the service was good!"
Cons: "In México city needs to be better organized the people from Aeromexico who attende the customers!"
Cons: "They lost my luggage."
Pros: "Flight 1: bathroom bigger. Flight 2: good service. In flight 2, the service was better. We could sit next to each other. Flight 2 had better entertainment, more choice of movies and better screens."
Cons: "In flight 1, from São Paulo to Mexico City, my husband and I were separated. It was suggested by the stewardess for him to move to another seat 20 rows away due to his size. Instead of separating two people, why not ask the single person if she would rather have more room. But the steward said only one of us could move, me or my husband. The reason he was moved was that there were two empty seats, so he could sit comfortably; however, no one told the woman sitting in the three seat aisle that he would be sitting there. So she basically took over her seat and the neighbouring one. The crew should have been the one to inform her the reason for his move there. It was a horrible and unnecessary experience. Because of my husband's size, I am needed to help him with his tray and I had his medication."
Pros: "attention, service , time"
Pros: "Your price was just right!!!! On time. Which was great Great pilot,,,,smooth ride."
Cons: "Seating was WAY too tight Way too many people with carry on luggage"
Pros: "The flight was on time and the crew was helpful."
Cons: "Looks to me that the seats have shrunk and the space between rows is inadequate. I was pretty much frozen in one position for five hours, unable to move much. I know that this has nothing to do with the crew, and everything to do with the airline itself, but it will have an impact nonetheless, on the overall experience."
Cons: "the wifi is awful"
Pros: "Flying portion was fine."
Cons: "Flight delayed for mechanical issues.... then upon landing trapped in cabin filled with exhaust then again trapped in a locked hallway."
Pros: "Crew was great."
Cons: "Offer some type of meal for cross country domestic"
Pros: "Pilot did great job, superb smooth landing."
Cons: "The two male flight attendants could have been a bit more friendly."
Pros: "comfortable plane."
Cons: "Kay&k was awful. Never use them again."
Pros: "Honestly, nothing!!"
Cons: "Everything. This airline has disappointed me for the last time."
Pros: "It was average."
Cons: "4 hour delay is unacceptable"
Cons: "Seats are too close"
Pros: "Crew was nice and made sure we were all comfortable before taken off :)"
Cons: "I was thirsty on the way back but we were not offered anything to drink so I waited till we landed to buy a drink, other then that was very enjoyable. Plan on using America airlines again"
Cons: "Old aircraft ...what’s with the non-assignment of seats until the last minute unless you pay extra !"
Cons: "The crew was great, but AA needs to step it up with comfort and amenities!"
Pros: "Entertainment available excellent"
Cons: "Seating space seems to narrow"
Pros: "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
Cons: "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."
Pros: "didn't get my flight you said booking was guaranteed refund 24 hours but when i call to change or refund you said the airline would not change or refund. you didn't live up to your end. if you refund i would consider tat but for now. i would never use kayak again and will post my experience"
Cons: "you could have change my return when i called 2 hours after or 18 hours after now i have to pay 500 to get home you should live up to your rules and refund my money"
Cons: "When I checked in on line, I was asked to choose my seat. However, there were no seats available that were free of added charge. I had to pay another $50.00 for a seat. I do believe, when I have a confirmed ticket, I should not have to pay an additional charge for a seat."
Pros: "Service for wheelchair was excellent with staff at checking counters"
Pros: "We were early but couldn't get to the gate!"
Cons: "Same as above"
Pros: "The flight attendant"
Cons: "Service was poor."
Pros: "Price, entertainment, direct flight"
Cons: "Plane left because pilot was late, little to no legroom for a 6"2 person. Boarding procedure is a joke. Instead of their group system the plane should be boarded from the back. By the time group 8 comes on board there is no room in the overhead bins."
Pros: "Prompt on time service."
Pros: "Attentive and friendly crew onboard. Flight capt. kept us abreast of where we stand in the take-off queue. Upon landing, flight crew asked passengers who didn't have connecting flights to remain seated so that others could disembark first."
Cons: "Horrible boarding crew. Two ladies that acted like they just started doing this job yesterday. At one point, they actually yelled at a passenger who was about to board. Even their supervisor admonished them but seemed to be too weak to tell them what to do."
Pros: "Seats which we selected where great"
Cons: "I would have like the opportunity of moving up to preferred seating. Would be willing to purchase it"
Cons: "They changed my flight schedule that made me have to arrange my travel plan"
Cons: "Someone stole an ipad and that forced us the be delayed for 2 hours"
Pros: "My flight was delayed many hours so I wasn’t going to make my connecting flight in NY it to Toronto, There service agent was great and found me a seat on a later flight that was direct. Overall, happy with their service found me the best flight available."
Cons: "I never could figure out why the flight was delayed, there were a couple of other delayed AA flights too. I was supposed to get to Toronto at 2pm for a 5pm presentation, but I didn’t get in until 9. I also felt their website was deceptive or maybe needs updating,When I bought my ticket It stated that I would get 3 bags complimentary since it was Canada that wasn’t the case, I was charged for $60 for both."
Pros: "British Airways got us on another flight to Dublin through Heathrow."
Cons: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."
Pros: "On time"
Cons: "Small seats"
Cons: "No personal TV’s and no food for purchase"
Cons: "The layover was too short we missed our connecting flight. How did Kayak even allow us to book such an itinerary. Staff with the airline was also rude! Never will I book with site ever again!Rude"
Pros: "Arrived early"
Cons: "American airlines lost my bag... Customer service in LAX is non-existent."
Pros: "Lucked out with extra legroom seat. Seat was broken though."
Cons: "The whole customs process is a seemingly endless mess."
Cons: "The cleaniless of the flight can get better"
Pros: "Flying AA. Excellent flight"
Cons: "No wifi. Pay only"
Pros: "Besides the seating problems everything else went smoothly"
Cons: "I was not able to get seats assigned to us before arriving at the gate. We got put on the very last row by no choice of our own. The seats are not designed for the average adult, possibly the worst ergonomics of any seats I've ever encountered. Extremely uncomfortable flight."
Pros: "Nice staff. Seats are comfy."
Cons: "A lot of pushy people. I think it always happens on the flights back from vacation destinations, people are burnt out and want to get home. The American airlines staff were fine, though."
Cons: "Space on coach seats was awful."
Cons: "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."
Pros: "Great Wifi! After reading bad reviews it was actually ok. Flew business on the A319 (single aisle plane) and it reminded me of qantas 737. I think for a short haul day flight I may just put up with economy instead for the price. Food is ok. I think with AA you have to pick your aircraft, it makes a difference what plane you fly as to what you get in business class. FA's were great. Overall I'd fly them again. Food was ok."
Cons: "They asked everyone to put the window shades down but I fly window seat because I like looking out! It was a day flight too! LAX T4 lounge is being refurbished so you need to go to T5 and make sure it's not the regional lounge!"
Cons: "Too many delays"
Pros: "the choice of movies was great. I two very well presented selections."
Cons: "Outside of one drink service we never saw or heard from the crew. Not one food item for purchase was ever offered. I am glad I ate in the terminal or it would have been bad for me."
Cons: "The service had much to be desired. The stewardess who was serving our section was curt and rude. Whenever I would ask for a napkin (that she had forgotten to give with my drink, I might add) or any other questions, she would come off as annoyed and as if I was testing her patience, which I did not appreciate as I had been having a horrible experience with American Airlines as it was. Also, why do you not serve milk with your coffee? The flight only served half and half, and I cannot have cream in my coffee at all. So unless you want to clean up my diarrhea in your toilets, I suggest you start giving options. It's not like milk is a scarce delicacy in the US. How is it that other airlines offer both milk and cream, but I get told by your staff, rudely, that half and half "is milk" and that it's all you have? Unbelievable. I hate to be a b*** but honestly this isn't the first time that I got treated like this on AA. I always seem to have a horrible experience with this airline."
Pros: "not much"
Cons: "not much"
Pros: "Flight arrived early"
Cons: "Flight attendants were short and condescending to multiple passengers and made everyone throw away bottled water and food given on the plane threatening that it would prompt search by the agriculture department during customs. Additionally, skipped rows for food service and trash pick up."
Cons: "Old plane and the movie app kept cutting out"
Pros: "They crew tried their hardest"
Cons: "There was no one at the gate to deplane us in Toronto. There for I missed my westjet connection home by 5 minutes. I was looking at the plane by the jet way unable to get on. AA staff would not pay for a hotel for being so late to Toronto because the wether was not thier fault, which I agree. But the lack of staffing was and a hotel should have been provided to me due to this. I will never fly America Airlines again due to my incoming flight to Toronto and the out bound to Philadelphia (cancelled on the way to Philly for no apparent reason)."
Pros: "The flight arrived early which was nice. But that's the only good thing about this flight."
Cons: "From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD."
Pros: "Renovated planes, modern entertainment options that were free, charging by outlets."
Cons: "Overbooked flight, poor resource management, nickel & diming for snacks on a 5hr flight, lounge access (not Priority Pass, charge $60 for a single visit), no room for onboard luggage, safety video fluff"
Pros: "The crew was attentive and boarding went smoothly. The seat had more room under the seat in front of me, my purse was not jammed in."
Cons: "I hate paying extra for almost every seat on the plane. It's a con job. Food selection was terrible. If I'm paying anyway, give me better choices. No monitors in plane at all. Entertainment needs to be viewed on a tablet or laptop of some sort."
Pros: "Was actually an Air Canada flight. AC has much better seating in Economy Class. Seats have more room and more recline."
Cons: "United made no effort to alert us to the fact that we were actually flying Air Canada. Our rewards upgrade to Business Class was not honored.Extremely misled!"
Pros: "Crew worked hard under difficult circumstances but flight was not well equipped"
Cons: "First we boarded and then had to deviate and move to a different delayed flight. No head sets, tv did not work , seat was very uncomfortable."
Pros: "great job over all."
Pros: "Crew was good. Food was ok."
Cons: "Athens check and security processes caused huge delays resulting in our missing our connection in Toronto and having to spend the night. NONE of the entertainment systems worked on the flight. We were rebooked without an opportunity to make our original flight which was possible. Agent also unkind"
Cons: "The plane was old and tired. The seats are just a step up from a park bench. There was virtually no entertainment system to speak of."
Cons: "Roomier Seats more isle space and comfortable seating. Better head sets"
Pros: "The customer service wait is extremely long especially when u get hung up on and start all over . But one man was very helpful in changing to accommodate me next day"
Pros: "Staff was nice. Comfy seats."
Cons: "They had to check mom's little bag, so we had to move things into her carry on that she needed."
Pros: "It’s ok. The airplane is not comfortable. It’s old and small"
Pros: "Cabin crew was friendly."
Cons: "United 737-800 seats are cramped. The flight was severely delayed due to weather, and United did not do well in communicating that well. We had to wait 38 minutes after arriving in Toronto for baggage to start arriving in the baggage hall. United did not provide customs cards prior to arrival."
Pros: "Landing safely"
Cons: "Late departure. Poor food sale selection"
Pros: "The flight captain made up the total time that the flight was delayed, good take off & good landing, got us to Toronto on time. Thanks."
Cons: "Male flight crew could be better - first do your job of giving out the immigration forms then chat, not complete handing them out just one minute before landing so passengers can de-plane & then fill out the forms"
Cons: "The flight leaving Houston was delayed by over an hour due to some problems finding another captain for the flight thus extending the layover time by at least four hours. As a result I didn't get back to Toronto until around 12:30 in the morning. Otherwise everything else was fine."
Pros: "The crew was amazing and very helpful and kind. The flight was delayed but the crew was positive and boarding was very fast and efficient."
Cons: "The morning snack had egg and I am allergic to egg so I could not eat it. There was no non-dairy creamer for my coffee."
Pros: "The crew was great, the seat was very comfortable. The flight was quick and seamless."
Cons: "US Gov shutdown a pain to get thru customs and security. cabin crew on flight to YYZ was terrible."
Pros: "Even though we boarded late, things moved along and we got out just a few minutes late."
Cons: "We boarded late because they told us they were cleaning the plane from the previous flight, but when we finally got on, the floor under my seat was still dirty, so I don’t know what they were doing...."
Pros: "I like the entertainment screen"
Cons: "The mini pretzel.,,"
Cons: "Flight delayed until 8pm then sat on the plane in Toronto for 45 minutes waiting for a gate and because we were sent to a parking area with numerous other planes and ended up getting boxed in and couldn’t get to our gate earlier. Nothing offered to the passengers during this time, not even water."
Cons: "Almost six hours late in Toronto Missed all connections No hotel No transportation No shave kit Exhausted"
Cons: "That we never got to Chicago went to Washington instead"
Pros: "Everything was great and i hate flying"
Pros: "Crew was great"
Cons: "In flight entertainment very glitchy, was unable to watch anything."
Pros: "Cannot rate the food as I didn’t have any."
Pros: "quick, considerate servers, clean,"
Cons: "was not able to checkin online. had to go to the counter and wait in line ot get checked in. this needs to be improved. unable to get Rouge entertainment once in the air. so couldnt watch movies. this should be expained while on the ground before take off."
Pros: "We have Global entry so the security was a breeze. Everyone was happy !"
Pros: "Roomy sears free WiFi. Free coffee"
Pros: "Comfortable; friendly crew"
Cons: "Flight was delayed on takeoff and then waited for about 45 minutes on the ground before getting to the gate"
Pros: "Pilot candor"
Cons: "In flight service"
Pros: "Comfy seats! So nice when you have a comfortable chair"
Pros: "Despite delays the captain was communicative and gracious."
Cons: "Only one person was at the gate checking passports on a full flight so embarking took a very long time, making us late. Entertainment system was pay-only and the screen couldn't be turned off so we had ads flashing brightly in our faces the whole trip."
Pros: "Attendants were friendly"
Cons: "They could not find our flight in their system which was very nerve wracking."
Pros: "Flight was smooth and comfortable. Flight attendants were kind and courteous."
Cons: "The speaker system was a little loud when announcements were made."
Cons: "Late by almost an hour"
Cons: "No seatback screens."
Cons: "For the second time in a row, the Houston Airport crew did not transfer the luggages to Air Canada."
Pros: "Greg care and service from those stationed on board."
Cons: "Very long walk from aircraft to immigration"
Cons: "Flight was delayed for 2 hours"
Cons: "Flight was delayed. Time was posted at gate for new time. Went to get dinner and when we returned to gate saw that the time had been moved UP from previous anouncement and practically missed our flight."
Cons: "Tight seating for transatlantic flight. More importantly avoid Toronto at all costs. Need to clear customs and go back through security again on a connecting flight. Takes forever. Food was not good at all."
Pros: "Had own entertainment did not use however like the app availability. Considering all of the weather delays I am very impressed and happy with service."
Cons: "Unfortunately there were no hot beverages, but cold were served."
Pros: "Amazing plane with great features! Incredible staff!"
Cons: "Bathrooms should be bigger"
Pros: "Crew were all friendly and trip went very smooth in the air. Havent flown for years so computer checkins were a bit overwhelming at first but staff again very helpful. thanks for a great experience Mildred Johnson"
Pros: "Nice and happy/friendly people working for the airline..will take this airline again"
Cons: "Flight was 1 1/2 hours late departing!"
Pros: "Flight was on time"
Cons: "Check in was terrible"
Pros: "Empty plane do had lots of space. Super comfortable."
Airlines flying from Pernambuco to Ontario have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Pernambuco to Ontario
Masks required on board, masks provided on flights from Pernambuco to Ontario
Social distancing seating
Middle seats unavailable to book on flights from Pernambuco to Ontario
Testing for antibodies, testing for symptoms for flights from Pernambuco to Ontario
Waiving of change fees. Search flexible flights from Pernambuco to Ontario