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Check in was awful.., Desks gone….it was a cheap chaotic environment not the usual seated staff member not there….instead a staff little platform…(staff were good) the whole thing reeked of cheap penny pinching- underwhelmed

The flight was delayed for over an hour, which made me worry about pets in cargo.

Flights home are always happy, except this time I was traveling to be with my ailing father.

I love the comfortable business class seats. The service was excellent. Staff was friendly.

The morning in Hong Kong was ridiculous. Very chaotic. The flight was delayed. Missed connecting flights. Kathy should be more competent in getting the planes ready ahead of time so that flights can depart on time.. totally ridiculous and unnecessary. Very poor performance.

As before, my only problem was not being able to download my boarding passes prior to arrival at the airport. Everything else was perfect.

If I had blood clots, that window seat would've killed me for certain.

The crew were fine. I didn’t enjoy the food at all. I found it unappetising and really had trouble eating it. The comfort level was fine and our return flight is with Cathay Pacific but honestly I probably wouldn’t fly Cathay Pacific again.

We requested special assistance and Cathay Pacific provided it in Sydney, but we were completely forgotten about in Hong Kong - when we really needed the help to catch our connecting flight. Really disappointing service.

The staff were excellent considering it was a jam packed flight. We had to wait nearly an hour for our baggage to appear on the carousel. That was a real shame.

Check in was seamless, and easy, with friendly understanding staff and helpful Flight took off early - was good experience Meal was sub standard with only 4 pieces of chicken and container full of rice

We were upgraded to better seats. No entertainment. Food mediocre

Flight was half an hour delayed and gate was changed only once but not very far. Weather was good so smooth flight. So all in all was a good flight on a Sunday.

Flight was booked with a hacked credit card and flyer was allowed to board despite airline being advised. Shameful behaviour.

I did not book or take this flight. This was a fraudulent credit card purchase using my (now cancelled) card. Air Asia was advised that this was a fraudulent booking a week before the flight. If this service was allowed AirAsia is contributing to credit fraud. If they didn’t take that seriously how serious are they about protecting your details?

They don t offer even a glass of water need to buy a drink if you are tursty they can save money and timeby cancel the food offer for 1 hr fly both fly nobody buy and try sale on boad thinkthe we can buyduty free store

Compared with other LCC, Air Asia is a lot better

My flight got cancelled 7 days before departure, the the replacement flight was cancelled again and I was not notified, but found out during check in.

Delayed by 2 plus hours and utter chaos at the boarding gate. Boarding gate changed twice. People were stuck at the boarding gate with no access to food water or medicine.

Poor booking website other travel agents are more competent. Flights on transit does not require visa