Cons: "Because of Boeing disaster did not go to Halifax but were sent by Westjet to TO and then on with Air France. Boarding areas in TO are a long way away (lot of walking) and customs in TO is frustrating and takes a long time."
Pros: "The food was good and the crew were friendly."
Cons: "We could have used more legroom between the seats."
Pros: "A free snack, valued $6-8"
Cons: "Premium seats no more legroom than regular seats. No USB or 120v to charge phones."
Pros: "On time, fast flight."
Cons: "There were some very obnoxious other passengers and the flight crew only reminded them once about using headphones for watching videos, but after that the flight attendants were very aware of the situation and ignoring it. Tough as as a passenger sitting close by for 4 hours."
Pros: "Easy check in."
Cons: "Male attendant rude. For some reason refused my request for water in addition to cup of orange juice during beverage service. First time ever I was refused water by an airline."
Pros: "Great crew, very accommodating for a small and short flight"
Cons: "Total rip off. I won't be flying West Jet again if it can be avoided"
Pros: "Yes, the crew was very good."
Cons: "It would have been nice to have coffee on the flight. All they had to offer was a snack and a glass of water."
Cons: "Cancun flight was delayed 24 hours in advance, westjet did not hold connecting flight despite advance notice, being expedited through CBS and reaching gate before departure time"
Pros: "Staff was lazy"
Cons: "Horrible check in Rude Not sure if I’ll fly WestJet Luggage was wet when it arrived Luggage took forever to come to terminal"
Cons: "Both flights delayed"
Pros: "Entertainment was excellent"
Cons: "The airport staff was horrendous."
Pros: "Everything was fine with crew and food."
Cons: "Flight got delayed by 2hours due to technical snag"
Pros: "The staff at the airport in Cancun are amazing! Wonderful service from the time you enter the terminal till you are checked in and through security. The flight on WestJet was excellent."
Cons: "Getting through YYZ is horrible. Two CBSA clerks checking the customs forms at the exit of the baggage area (twelve pickup areas). Really? Get a grip CBSA."
Cons: "Our connecting flight did not exist because we had to drive to Calgary to catch our flight to Cancun due to mechanical problems in the plane. WestJet was incredibly unhelpful and getting any kind of refund from them for our troubles has been very difficult. The air was broken on the flight back."
Pros: "Quick, easy, comfortable. No complaints"
Pros: "Easy boarding and checkin."
Cons: "Entertainment doesn't work on laptop - only on phone or tablet. Westjet seating is tight."
Cons: "Ordered vegetarian food was not in their system and had to eat yogurt only for a meal"
Pros: "The staff was really friendly and accommodating"
Cons: "The plane had no onboard entertainment system and most of the plane had malfunctioning power supplies for your personal device. the plan was not clean and the pilot Had a horrible landing."
Pros: "Crew and staff are pleasant."
Cons: "There was a typo in my reservation (either a WJ problem or a Kayak problem). As a result I couldn't do an online checkin and ended up getting a middle seat at the airport."
Pros: "Flight crew remained jovial and pleasant despite the many issues."
Cons: "Mis messaging and changing/non factual information as the flight status changed. I had personal issues ongoing which resulted in a flight change, and having to go back to security multiple times, which would have all been easier if I had been told that I didn't have to run like a mad woman through the airport as the flight was already determined to be significantly delayed. West Jet tried......they just don't see to be able to know anything."
Pros: "The flight was great the attendants sweet and polite"
Cons: "The seat didn’t recline"
Pros: "Carrie (?) who looked after us in Plus was great. Was a nice flight - thx"
Pros: "Crew was very friendly and entertaining"
Cons: "No meals"
Pros: "The staff are friendly and efficient"
Cons: "The plane is cramped and a noisey propeller model."
Pros: "The friendliness, the options through the app with movies etc"
Pros: "This leg of the travelling was fine. I know I got fleeced on the price of the round trip to go home for a funeral but didn't realize just how bad until my seatmate told me he paid a third of what I did. Note to self: Don't ask the traveller next to you how much they paid for their ticket..."
Pros: "that you can connect to wifi on air, awesome service, and very helpful when I was very late for my check in, they made it easier for me to still get on the plane"
Cons: "No in flight entertainment unless you download their app, however there was no signs or announcements to warn passengers of this. Flight was delayed and they lost my baggage even though it was a direct flight. Not impressed."
Pros: "I went through customs and then walked via escalators and moving walk ways to b4. It took me almost a hour. I was the last to board I am sure And had to collect my own luggage and take it from one point to another. I am 70. thank god, when I got on the plane I sat in 3a and was offered a free glass of wine. halleluya. I was exhausted Toronto airport is always a nightmare. I travel a lot and will avoid this airport if I can. I do like West jet but Delta /west jet connection means I have to take my bag from one place to another and I walked miles and could have missed my flight. I am tired. I am going to bed"
Pros: "Korean air is very efficient."
Cons: "We had to rent a car to get to Ottawa because West Jet had cancelled all their flights due to weather. All Air Canada flights were operating. We waited in line for 2 hours at the airport for West Jet to tell us that we needed to call them regarding a refund. We called them and were on hold for an hour and 45 minutes. Then we were told we had to call the travel agent...we on hold for 2 hours. We then called Korean air and they told us they couldn’t contact West Jet-no one knew what the value of the flight from Toronto to Ottawa was. We were only provided with a refund of $4 (for the taxes) when it cost us $280 to rent a car to get to Ottawa. I will never book a flight with West Jet again."
Cons: "Boarding outside with no notice or warning"
Pros: "Got upgraded to 1st class with Julie and Jackie with ur outstanding cabin steward Fabricio who served us with grace & charm for our 5+ hour flight from Cancun to Calgary which literally flew by. Brilliant marketing strategy. I love WestJet!"
Pros: "Service, leaving and arriving on time."
Cons: "Have iPhone/iPad stands you advertise in your brochure!"
Pros: "They looked after us very well there was voter fraud hotel and meals"
Pros: "I liked the friendliness of the crew and how accommodating they were of me and of their guests!"
Cons: "There was quite a delay on my flight and I didn’t get an email to let me know there was a delay. Because I happened to go to check in earlier, I happened to noticed the delay. I wasn’t happy about not getting an email. I called West Jet to find out about the delay and it took approximately an hour to speak to someone. When I did, the delay was explained as weather related and the reason for not getting an email was because they hadn’t gotten to it yet I believe. I wasn’t happy with that as a reply. The flight was then delayed again by several minutes. I would have appreciated some form of compensation as I was going to get a lift home from the airport and ended up having to pay for a taxi as I was coming in so late. In all other flights, I know west jet to be quite an accommodating airline. The crew was great, I simply didn’t appreciate how the delay was handled."
Cons: "flight delayed 3 hours"
Cons: "Didn't fly on the day I was supposed to fly due to delays. I had to figure out for myself that I wasn't going to make my connection and thus I went back home. We agreed to itinerary for the next day that had a 2+ hour wait at la Guardia and yet I still almost missed the N.Y. to Tampa flight due to delays out of toronto. Had to sprint from one terminal to the other. In Toronto we sat on the tarmac for 90 mins, and this was after dealing with security and other issues with checkin before i even got on the plane. For example, it was difficult to explain that i had already paid for my checked bag the day before. As a result I never got a chance to eat the entire day. And then my bag didn't get to Tampa until later that night anyways. Although the individual staff members were all very nice, there were institutional flaws that made two days very frustrating. I have some sort of debilitating delay on more than half my flights over the last few years, and rarely is there ever an explanation or compensation."
Pros: "Kayak was great to book through. Very simple. Plane ride there was great."
Cons: "Plane ride home wasn't good due to the airplane propellers being louder then usual and noisy, a little unsettling."
Pros: "Friendly people+ great service"
Pros: "It was on time. Quick to board."
Cons: "I’m used to entertainment."
Pros: "Friendly crew"
Cons: "Entertainment selection is lacking."
Pros: "Quick, efficient and funny friendly staff"
Cons: "Delays Boarding: boarding from both doors: back door and front door, but no direction from the crew to anyone. Ended up with passengers trying to get in the front from the back and passengers trying to get to the back from the front. This created another extra 15 minutes delay when everyone were stuck in the middle...The rest of the passengers waited outside in Canadian winter cold. On a flight already late."
Pros: "Short flight"
Pros: "Flight staff"
Cons: "Had to disembark. So left and arrived much later than planned."
Cons: "Our flight was delayed. However it was not really within their control."
Cons: "The plane sounds like very very old! Very d Full for a pandemic almost full capacity on a dream liner"
Pros: "I paid more money to take the 14:40 flight rather the 15:15 which was $100.00 USD less, to find out my flight was delayed by 45min.. seat didn’t recline and was just a bad experience"
Pros: "Good route, with short layover in Mexico. Boarding in CUN very efficient."
Cons: "Flight was delayed."
Pros: "One of the flights at least had onboard movies."
Cons: "Better organization, And no discrimination from the airport staff at Mexico City. Including the lack of information given (sign showing on time) when clearly there was a 3 hour delay and the gate number kept changing and none of the staff knew what was going on"
Cons: "More information about discount to travel around the world"
Pros: "I was able to watch movies. The plane ride was smooth. No turbulence at all. Snacks were provided."
Cons: "We had an accident with a bird caught in the motor and no one told us anything for long time. It was really scary."
Pros: "service excellent,staff excellent."
Pros: "On plane entertainment was great, along with the charger port for phones. Leg room was great, seats comfortable and even served free breakfast and gave complimentary headphones. Very nice trip."
Pros: "The employees were very friendly and helpful. The seats were reasonably comfortable, but pretty short on leg room. They stayed pretty close to their schedule for takeoff and arrival. Not much for food options."
Cons: "The website is the worst ever, don’t even bother."
Pros: "Sales rep understanding"
Cons: "Sales rep unable to provide compensation when company delays flight for many hours or a day"
Pros: "Organized and professional instructions always in both English and Spanish. The Cancun airport is the cleanest airport you will ever see."
Cons: "Immigration in Mexico City was way too long 2+ hours in line with backed up restrooms the entire airport smelled like sewage."
Cons: "The flight attendent gave my seat away and placed me in a seat where the tv was broke. The. Later I was ignored when I tried to ask for water."
Pros: "Regardless of the problems I had. the ticket agent was nice and tried to find the best situation to please me and my family so we can all board into the same plane"
Cons: "Changing flights is becoming Aeromexico’s normal practice, but if you want to change (even if you paid full price in Fiart Class) they’ll charge you for it. They should review their policies."
Cons: "Embraer aircraft. imposible to get an upgrade"
Pros: "Landed safely :-)"
Cons: "No veg food option at all. I had to survive the whole journey on peanuts. Audio sockets were broken, couldn't watch TV. The tiny TV screen was too far to see as well :-("
Cons: "Transferring in Cancun is a terrible experience."
Cons: "Our terminal changed the same day we left. We got off at terminal 2 in Cancun only to pay for a taxi to take us to terminal 4. Then we left 1 hour and 45 minutes late, therefore, extending the total trip."
Pros: "I️ likedthe attention of the flight attendants in flight"
Cons: "The check in at the counter was a nightmare. While we had checked in online already we had to wait in line for over 2 hours! We arrived at the airport and got in line right away. They started calling people’s flights that were leaving in less than 20 mins and that’s when everything became a nightmare. Everyone was so disorganized and people that were leaving in less than 20 mins were put on a different line. The line we had been waiting on was put on hold but the line next to us was not so now we had to wait for all the people (which was about 70) to get checked in. As my patience ran out i went up to the counter and tried to just get my bags checked so we can be on our way to our gate and of course i get the answer that i have to wait because i still have enough time (our flight was leaving in 40 minutes). then they brought a supervisor over to tell me the same thing- there was absolutely no help. By the time we were able to go on to our gate we had exactly 20 mins until our flight left. Very unacceptable. It looked like it was everyone’s first day at work and no one knew what they were doing. we fly delta all the time and i know Aeromexico now works with delta but they need a lot more training on what customer service is all about"
Pros: "Aeromexico is great air company"
Cons: "The waiting at the airport for 3 hours when it was only for a 30 minutes flight"
Pros: "Aeromexico's fare was competitive, and they got me to my destination on time."
Cons: "Aeromexico's online check in system needs a total revamp. Trying to check in online was a nightmare. I eventually gave up. Also, they charge extra for checked luggage, like most airlines today. What's different is that they make it really difficult to pay for your bag. After I waited in line to check in and the agent confirmed my reservation, I was sent across the concourse to a separate Aeromexico office to pay for my bag, rather than simply paying at the check in desk. I was lucky I had the extra time to make it to the gate to catch my flight."
Pros: "U can watch movies for free"
Cons: "Plane was dirty"
Cons: "My nephews got to the airport 1 1/2 early to check in. They were Not promitted to board the plane. I had to buy new tickets or fly out Monday. I have insurance and was not reimbursed."
Cons: "All of the flights were delayed on our trip to Cancun from SFO. One of the flight delays caused us to miss our connection from Guadalajara into Cancun. They did not have any other flights to Cancun that day so we were put on a flight into Mexico City then finally to Cancun. We understand things like this happen with travel, but the lack of compassion for the situation was shocking. They were not apologetic at all! The lack of communication in English added to the frustration. This was our first and definitely only time we travel with Aeromexico!"
Cons: "the second part departed late ...."
Cons: "*Seat was broken and seat cushion was hard. No one in our row was comfortable. Was not aware that the row before exit row does not recline. We were in row 14. Fortunately there were some empty seats so we could move. Would not have chosen that seat if website shared that information. The TV screens came done from the ceiling so everyone had to watch same thing. Music channels only played a few songs over and over again. This plane needs to be retired or have major upgrades. Definitely an older plane."
Pros: "I did not like anything. Plane was old, seats were uncomfortable, no leg room, my seat was broken (tilted forward and when I asked if it could be fixed staff did nothing), songs repested themselves, and customs was a nightmare."
Cons: "Read comments above. The flight was tbe worst ever."
Pros: "The staff on the flights were very nice."
Cons: "I will never book through this airline again. My flight was delayed and no gate information was available to me. I had to ask several people where to go and was told several different answers. This resulted in a lot of excess walking with my luggage. The airport signs have tiny information for non Spanish speaking passengers. Never again."
Cons: "For starters, the air conditioning either wasn't working or was super slow making the flight uncomfortably hot. This is the second flight on this trip where a flight has been delayed and there is just TOO much confusion. You guys don't have enough employees guiding us to the right direction. Which caused me to miss my flight. Making me spend an awful night over night at the airport, missing work, and overall just an INCONVENIENCE. Delayed flights seem to be a common thing with your airline son ADD MORE STAFF! So ridiculous, the staff in Mexico City are useless at helping people out!!! I'm not one to complain but this was so unprofessional!"
Cons: "Delayed more than one hour"
Pros: "The food, crew, and level of comfort provided"
Pros: "Movie selection was pretty decent"
Cons: "Seats very uncomfortable, flight attendant had an attitude because i asked her to help me out with my head phones. Had to ask twice because she told me to give her a minute mean while she was running her mouth with the other flight attendants in the back of the plane."
Pros: "Amazing airline ! Great everything."
Pros: "There was nothing to like about my experience."
Cons: "I booked round trip ticket's to Cancun from NYC. I had a change of plans . I needed to add my 2,4yr old to my trip.The Aromexico agent wanted to charge me over 1000.00 for the two children, to travel with me even though online the tickets were $200.00.They would not let me book my tickets online because the children were minors even though my ticket was already bought. I ended up purchasing tickets on delta to get to Cancun. However I was under the impression that I would return with Aeromexico on the round trip ticket I had already bought.NO! according to Aeromexico even though you buy a round trip ticket if you fail to use 1 leg of the trip you loose both ways WHAT! Then they refused to allow me to speak to a supervisor it was hands down the worst experience I have ever had with an airline in the 30 yrs that I have been traveling internationally. I would paddle boat rather than use this air again."
Cons: "Aeromexico is a scam. I will never travel with Aeromexico again. When we arrived in Mexico City, MX the airline changed their boarding gate without notification. We were sitting at the original gate for 2 hours only to realize they never called us to board. By the time we got to the correct gate, we were not allowed to board the plane because they said we were late. The plane left at 5:00 p.m and we arrived at the gate at 4:50 p.m. They informed us that we had to purchase new tickets which cost $370 per person. There were 4 of us. After arguing with the Aeromexico representatives and supervisor for over 5 hours and having them check their flight boards they admitted to making the mistake so they changed our flights without charging us, but now our flight leaves the next day at 6:20 a.m. and we will not get to our final destination until 4:15 p.m. So, we have to spend our night sleeping in the airport until our morning flight at no fault of our own. Their customer service is the worse and I've never ever had this kind of travel experience with any other flight. I am fed up, tired, and will be reporting this airline for fraud because many other customers have had the same experience. Never again will I travel with Aeromexico and Kayak should be ashamed to partner with this airline."
Pros: "Great staff and comfortable aircraft"
Cons: "Late and no communication"
Cons: "It would be good to include fruits in the menu"
Pros: "2 hours delayed. Unbelievable"
Cons: "They did not refund money as I didnt take flight. I request for cancelling a week before"
Pros: "We arrived safely."
Cons: "Flight was delayed by an hour waiting on connecting passengers to clear customs. Boarding was disorganized and chaotic."
Pros: "The seats were extremely comfortable. They provided free entertainment."
Cons: "The airline reps were not very nice and they kept changing the gate"
Cons: "Flight was delayed, crew in general was disorganized, most usb charging ports weren’t working, touchscreen is very outdated"
Pros: "The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for"
Cons: "The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!"
Pros: "Great flight crew and smooth landing"
Cons: "Pretzels are not a good snack"
Pros: "The crew was nice."
Cons: "Everything is too cramped. The sound on the entertainment unit is terrible."
Pros: "Nothing good to say for this flights overall."
Cons: "Spent over two hours on the plane/tarmac waiting for take off. Air Canada sucks."
Cons: "Extra rules about headphones are annoying and no beverage options. Horrible terminal that does not let you get a drink before boarding and gate agent did not update boarding when it was late, so no one could venture off and get a drink of water before flight."
Pros: "We didn’t crash."
Cons: "We continue not to crash."
Pros: "I sat in a seat that wasn’t my assigned seat, and no one said anything. It was awesome!"
Pros: "On time, smooth flight, good movie choices"
Cons: "Cramped seating"
Pros: "Flight itself was great but we waited 1.5 hours in Toronto on the tarmac waiting for a gate to clear. Unacceptable"
Pros: "The few were friendly."
Cons: "The food selection was poor."
Pros: "Service counter staff was helpful to confirm seating although I did not like being put on standby. This happens too often with Air Canada."
Cons: "Stop the overbooking!!!!!"
Pros: "I was just a little bit shocked because there were nothing to eat included.. I didn’t know that that kind of flight didn’t include anything.. But despite of that it was ok.."
Pros: "Entertainment options"
Cons: "My wife’s screen did not work. The pitch between the seats was too narrow for a transatlantic flight. Older plane that needed to be cleaned and updated."
Cons: "See above - seats worn out, entertainment worn out, Crew battling old tired aircraft. Massively overpriced. Bring on WestJet direct to Ottawa."
Pros: "The seat beside me was vacant, so I had extra room."
Cons: "Flights in the late evening from Toronto to Ottawa always seem to be delayed. We spent a lot of time boarding, and a lot of time de-icing before take off. There would have been plenty of time to serve refreshments during de-icing. But refreshments and dismemberment of ear phones only began once the plane was airborne. There was not enough time to service all the passengers at that point. I'm not sure why Air Canada cannot at least give you ear phones when boarding. And why cannot refreshments be served during de-icing?"
Pros: "Air Canada is fantastic. Will never use air india."
Cons: "I liked everything about AirCanada and nothing about Airindia."
Pros: "First flight comfortable fast clean aircraft Second flight older plane small not as clean"
Cons: "Air canada has a problem at every arrival gate each time we landed there was no sttebdebt st the gate and so we sat on the tarmac fir a while while they awIted somebody to come and drive the Jetway to allow us to park and deplane This happened all three times"
Pros: "the cew was nice"
Cons: "The terminal had no food options at all when we were in a very delayed flight and hungry. We were not given seats ahead of time and therefore were assigned the last row which was very uncomfortable and could not recline. No one was at the desk to help with the seats for a Very long time. The boarding process was not good."
Pros: "Didn't actually take this flight due to a missed connection."
Pros: "The staff were very friendly."
Cons: "Some of the equipment on the airplane didn't work. TV monitors."
Pros: "Wasn't too late. Plane seemed clean."
Cons: "Seated beside a young child with behavioral problems. Father mostly slept. Child stood on seat and jumped up and down, crawled under seats, threw ipad on my foot repeatedly, spilled his drink all over himself and his seat, screamed whenever his seat belt had to go on or his table top couldn't be down. At one point, the dad lost his temper, swore at the child, and covered him with a blanket in a big screaming match before doing up his seat belt--I was afraid he had smothered him but it had the effect of calming him down. No attendant even tried to intervene apart from asking "can I see your kid's boarding pass?" People should have to disclose when they are travelling with a child with severe behavioural problems and attendants should rescue anyone forced to sit beside one or at least make the parent care for the child. Also, a minimum of crackers or pretzels would be nice with drink on 5-hour flight. The entertainment system wasn't operating correctly and kept having to be reset by crew or reset itself. And, after first class etc. board, why don't they board the people at the back of the plane first, not the ones at the front? It took forever because people in front zones hadn't settled into their seats before people from the back zones tried to board."
Pros: "I'll like it when i board."
Cons: "The fact i haven't boarded yet."
Pros: "The plane didn't fall"
Cons: "No entertainment in a 6 plus hrs flight, uncomfortable seats, they charge extra food and luggage although it's not consider a low cost airline, flight was delayed due to a broken airplane 1 plus hr."
Pros: "Air Canada you suck. Told us that our flight wouldn't leave before we boarded as the computer system was down country wide. We still stood in like for an hour and hey could have manually checked us in as they did others. We were promised no planes would leave and when we got to the gate our plane was pulling away leaving 10 of us to scramble to find another flight. Customer service argued with me saying no flights were going to Ottawa and my Kayak app told me otherwise. Thanks for making my flight home for a funeral that much more stressful and having my family wait 4 hours risking all of our lives with freezing rain drive home."
Cons: "The crew didn't finish the inflight service so a bunch of us didn't get drinks or snacks. This was all the more frustrating when the flight then circled Ottawa for 20 minutes before landing."
Pros: "I think cost me without needing to go back and forth"
Pros: "Courteous service"
Cons: "Seats so close should not be able to recline in someone's lap, makes it for a very uncomfortable ride. Not every passenger cares about the comfort of others. Therefore if seating have to be that close together they should not be able to recline. Our flight got in at 1am and because a family member needs assistance we were told to wait by some parked golf carts and someone would be right over to assist, we waited as we saw all passengers walk by and flight crew and no one showed. Then decided to slowly start walking and after awhile an angel of the airport staff, I wish I got her name to thank her saw our struggling through and quickly ran to grab a wheelchair and assisted us right to our shuttle service.These are the things that make airport service more pleasant, for such a state of the art airport the experience for passengers should run a little smoother and assistance to those that need it should be readily available. Rose"
Pros: "same as above"
Cons: "same as above"
Pros: "good overall...so MUCH BETTER THAN Air Canada rouge service we took from Ottawa to Venice. Rouge service is very poor!!"
Pros: "Everything on time"
Pros: "Cleanliness, crew (in general)."
Cons: "Problems with entertainment system sound seem to be a recurring problem aboard aircrafts - the jacks seem to be in bad shape in most, whether for the provided eraphones or those brought on board."
Pros: "Air Canada is not a goo Air Lines for customer service."
Cons: "I do not like there customer service policy."
Pros: "Same as anove"
Pros: "Service was poor. Attitude was less than enthusiastic."
Cons: "Boarding was very disorganized. Seating was cramped. As a short person in a window seat, I could not see ANY of the safety demonstration."
Cons: "In order to make more money, Air Canada purposefully sits couples, families etc. who book together separately, in order to try to get them to buy upgraded seats together."
Pros: "Seat availability (lots of empty seats) Entertainment system had lots of movies & music Friendly flight attendants"
Cons: "Flight attendants could be more aware of his/her surroundings. For example, I was either stepped on (as a result, being woken up) or my backpack was stepped on several times when an attendant was walking down the aisle, and neither of those things were sticking out into the aisle. This has rarely happened to me on trans-Pacific flights (more crowded, longer flights) so I can only attribute it to the carelessness of the attendants and/or the aisle width but since I think aisle width follows international standards it's more likely the former."
Pros: "Not much"
Cons: "The flight was scheduled to leave Cancun at 6:00 p.m. and arrive in Montreal at 11:00 p.m. It did not leave until after 8:00 p.m. And I could not get any information from an agent. I actually emailed my friend in Canada and she was able to get information online. We did not arrive in Montreal until after 1:00 a.m. The plane was incredibly cramped, our knees were right up against the forward seat. There was no compensation for being late...a snack or free drink, etc."
Pros: "It was great"
Cons: "My "window" seat was beside a wall. So i actually didn't even have a wi dow seat, not really."
Pros: "They were able to put me on standby for the next flight and I made it on. I would have been upset if had to wait for the last flight at 10:55pm. I understand this is not always in the airports control."
Cons: "My flight from Montreal to Ottawa was canceled and I almost had a panic attack. I was flying alone for the first time."
Cons: "No good movies or music"
Cons: "I was freezing - I was told the blankets where for medical use. Meanwhile they were giving them away. When we were about to land they gave me a blanket. Horrible."
Pros: "Everything was ok ! I love late departures"
Cons: "From Cancun to Mtl, we had to wait 2 hours before boarding!"
Pros: "Everything but the size of the in-flight seats"
Cons: "Seats way too small and uncomfortable."
Cons: "over 1 hour to check-in? what is the point of printing our boarding passes in advance? poor planning to have 2 flights checked in at the same time"
Pros: "AC changed to a different plane for our flight at the last minute, so seat assignments were messed up, and we had paid extra to choose seats. So why pay extra for seating when the airline can put you wherever they want at their discretion. In addition there was a minor delay in take off while the flight deck crew had to re-programmed the avionics to our scheduled route. But we made up the time en route and were only a few minutes late. On the whole, not a bad flight experience, just the usual frustration in the process. I long for the days when flying was a pure pleasure."
Pros: "Flight attendant very caring and friendly."
Cons: "Gate attendant very rude - made my daughter cry Her seat was way at the back. Baggage handlers lost a luggage strap - sturdy one 7 boarding pass The gate was changed to one at the end farthest from original gate It was supposed to be two flights - she ended up with 7 boarding passes in the end. Second really unpleasant flight with Air Canada in less than a year. Will avoid Air Canada from here on."
Pros: "Very well organized on check in..."
Cons: "They ran out of most food selections"
Pros: "Food was good"
Cons: "More ice was needed in my drinks"
Pros: "Staff in Cancun were excellent. I recently had hip replacement and they approached me to provide wheelchair thru departure process and got me to departure gate."
Cons: "More help in Montreal with automated declaration system etc for people that are not frequent travellers"
Cons: "Entertainment section is poor. Wifi reception is terrible"
Pros: "Yes for thé seat"
Cons: "Bene avisé for thé Velay and ont at thé airport 6hrs lost"
Pros: "Absolutly, they let me switch seat"
Cons: "No leg room,"
Pros: "Crew was reasonable, seats not great."
Cons: "As wheelchair handicapped female why put me in a window seat? near constantly screeming and crying and unruly children? Most unhappy and stressful experience..."
Pros: "Crew was good"
Cons: "Old plane... not much room for legs and seating are uncomfortable! No personal entertainment système! Poor flight"
Pros: "The crew service was polite and efficient. As I have long legs, the distance between seats means I can't move around much."
Cons: "Travelling in economy class means the food is okay but not great. It used to be better a few years ago before the intense competition between airlines for passengers."
Cons: "Never made it on the flight and have no help getting any refund or compensation. Unable to make connections to Toronto."
Cons: "Paid in advance (6 months!!) for a seat with more space for legs Got a regular seat instead With no explanation or reimbursement... very disappointed!"
Pros: "Very comfortable plane. All on time . Good experience."
Pros: "Contrary to some reviews, I had an excellent experience with Air Transat. I would highly recommend."
Cons: "Thought they were a well oiled machine."
Pros: "There was not much to like... we boarded quickly that was about it."
Cons: "For starters, they should offer water and juice on all flights. On my outbound trip they only offered water and it took them a long time to offer the water. Also, on my inbound trip they turned on the lights after take off and had them on for a while. Seats are also SMALL."
Pros: "direct flight"
Cons: "like being in a flying school bus only the seats are less comfortable"
Pros: "Lots of leg room."
Cons: "Delayed flight, my seat was bumped from an aisle to a window seat although I checked in online and secured the Seat 24hrs prior to departure. The excuse I was given by staff is that the person sitting next to me is a “big” person so it’s for my benefit. Well the row I had planned to sit in had two people with an empty seat in between. And they were not “big” as was said. my seat I was moved to had sick children behind my seat whom were coughing and kicking the back of my seat and the row was completely full. An aweful experience and to top it off, the planes entertainment program was broken so we were provided with no entertainment, video or audio."
Pros: "The crew was friendly and efficient, and made all the difference."
Cons: "Since we booked online, we were told that we couldn’t pre-book our seats for this flight. So even though we arrived more than three hours ahead, we couldn’t sit together for this nine hour flight. After having the same thing happen on the way to Barcelona, it was really disappointing."
Pros: "Excellent crew and good food. All hood. Thanks."
Pros: "Modern aircraft. Leg room was ok. It was a busy flight."
Cons: "Boarding was late but made it in time. Need better seat selections."
Pros: "Boarding started from the back to the front. Which, I always thought it's the correct way to embark and it was the first time I saw it done that way."
Cons: "When the boarding was finallly finalized the airplane was ready to take off on the track for about an hour and a half and no one was told why we weren't taking off. I decided to ask and the flight attendant said that "it took long to embark all the luggage and that it won't be very long". To which, I didn't understand what one thing had to do with the other since that shouldn't be the cause to why we are paralized on the track but I just left it like that. Instantly after she walks to the back, they announce that they there was a problem with the A/C and that we had to wait to have a spot near a gate sothat we could go back and and a mecanic could come and fix it. After it took for ever... they finally fixed it but now we had to wait for gas. At this point, whitin those three hours, only one glass of water was offered to us and no appology. Thankfully, we finally took off, 3 three hours and a half behind schedule. They started to serve food and drinks to first class people and were completely taken care of but no attention to all the other passengers. At this point it's been 5 hours that we are on this plane and it seems that the service was extremly slow to get us hydraded or been offered anything to eat. My flight was 4hours away from Montreal to Calgary initiallyT And this whole event made it an 8hour travel with, the fact being completely ignored by the crew and nothing being offered for customer satisfaction. The pilot only said a small "we apologize" after we had already landed. It isn't the first time that I fly with this company and I find that it used to be one of the top companies in Quebec but the service and the quality have deteriorated overtime. There is always something negative that happens when I fly with them and I've noticed that the customer service isn't really present. It's okay but since it doesn't seem to matter to them, I will no longer fly with this company. (P.S.: this whole event caused me to miss the last bus to my final destination and have to wait at the airport until the next day at 9:30am to take the first bus in the morning... luckily I only work in the afternoon.)"
Pros: "The quality of the aircraft, the in flight entertainment, the space, the courteous flight attendants."
Cons: "No priority boarding for families with small kids, delayed flight and more importantly, the stroller was not delivered at the aircraft. This is a major inconvenience as I had to carry my son in my arms for a pretty long way. There is a reason you know why parents choose to bring a stroller and that includes having the stroller through the airport."
Pros: "Good entertainment system"
Cons: "Laying $9 for a pillow when they blast the AC. Waiting over 2+ hours to serve the meal when our boarding time was almost 10 pm, and how unhelpful and unpleasant the flight attendants were. The plane was uncomfortable and noisey. For over $1400 for my ticket I shouldn't be made to feel bad for asking for more juice. Just awful service."
Pros: "Professionalism of crew."
Cons: "Seating is awful. Risk deep vein thrombosis. There was no foods available to purchase, only drinks for a 3 1/2 hour flight. Entertainment is one movie on mounted screens, or the Air Transat app which is not worth the trouble, trust me. Better use your Netflix app to download something to watch."
Pros: "The planes are very modern looking and had a great entertainment system."
Cons: "The food was horrible, we paid for the option plus package which was supposed to give us priority services including food. The entire plane was fed before us, by the time we were served there was no food left. Ended up eating nibs for supper on a 6 hour flight."
Pros: "The flight was only half full so we got to spread out and have room to stretch out. The crew were very good and the pilot’s comments were appreciated. The crew offered water frequently throughout the flight."
Cons: "My hot meal was lukewarm and the salad was not very good. The snack at the end of the flight was not good. Would have been better to have a muffin and some fruit or yogurt."
Pros: "Staff was super nice"
Cons: "Too small"
Pros: "Much more comfortable than our outbound flight, better seats and more space. Movies were available this time versus the outbound flight that did not have an entertainment system. Main meal was nice. We flew "Option Plus". Flight landed on time."
Cons: "Main meal was quite nice but pre-landing snack was awful; pastry with a thin coating of tomato paste and veg."
Pros: "Stewardesses were great..... Very Helpful"
Cons: "Plane was dated ..... Bathrooms not clean."
Cons: "Plane boarding and takeoff was delayed. Also when we landed we got mixed with international flights so I had to go through customs !!!! Took me 2h to leave the airport. Longer than the flight over!!!"
Pros: "It was a mediocre flight, what can I say: minimal leg room, right isle spaces and not nearly enough room to be comfortable. The in flight accommodation was a nice touch. No snacks but free soda/juice/water provided"
Cons: "Nearly zero personal space. The leg room was so minimal for a woman of 5'6 that when the lovely person in front of me reclined I had no choice but to invade the person next to me. There were no snacks provided and overall an uncomfortable experience."
Cons: "Last week lost my luggage on a direct flight. Flight to Toronto would not let me print my boarding pass after I had checked in online and had no checked baggage to be delivered. Missed my flight due to this as the company was debating to print my pass"
Pros: "Not individual screens on every seat... i am traveling with 2 young kids so they need some entertainment to keep them calm during a 4 hour flight. My kids are in the Kids club... no difference in whatsoever.... no free chips...no nothing.... I bought chocolates and they made me pay for. The cabin AC was way too cold my daughter was freezing. I asked a blanket for her they told me it was $11. 00 O said ok fine. They forgot me after 45 minutes she remembered and she felt bad so she gave the blanket for free."
Pros: "the aircraft was much more comfortable than my seat with WOW air. and the monitor with the entertainment was actually working (was not on WOW air) and I had ear phones which worked with it so I actually could watch it. They gave us free water twice while we were delayed. WOW air charged for their bottle of water!"
Cons: "Most passengers could not take advantage of the entertainment on board. The steward/stewardesses did not come around and offer ear phones even at a price. I pressed a call button to get some water for to take a pill... three times and no one came. I would have gone back to where they were seated and asked personally but the seat belt sign was on... I did not sense there was any tumbulence but who knows. I flew from Paris to Montreal with an hour and a half layover in Montreal so I can connect to a flight to Toronto. Not the airlines fault ... our flight from Lyon was delayed.. but they (WHO the Canadian government) insisted my baggage had to be collected from the Lyon flgiht by myself and re-checked in for the Toronto flight, and thus I had to race across the huge airport to do that. Then I had to go through customs and then security (line ups of about two hundred people and waits of about 20 minutes) . Then I was supposed to catch my connecting flgiht at Gate A67 ... that is the 67th gate of 68 gates at this terminal. By the time I got out of the security line i was hearing the ominous " final boarding call for Air Transat Flight 276 to Toronto"!!!! I am 62 year old semi-fit woman with two bags running the posted "8 minute walk: to that 67th Gate. I made it with three winded young people who similarly were begging the Air Transat staff not to take off without the others of us who were still in the security line but booked on that flght. They waited. Then we could not get clearnance to land in Toronto... and so... we were delayed going to Toronto to... and $30 in parking later... my son got me home. Surely the Montreal Airport needs and "express line" through customs and security for people needing to catch connecting flghts or any flght about to take off! Also the Airport should be providing a trolly or something for passengers who have to board planes in those gates so very far from the security entrance to A gate!!! i am happy to walk it when I was not time pressured but in situations like this one... running could cause someone in poorer health a heart attack."
Pros: "booked the flight based on price and we got more than we paid for. We live in Michigan and could have flown from Detroit, but by driving to Toronto we paid literally half of what some others paid who flew from Detroit. Also found a hotel which offered free parking for 10 days (our return flight got in at 9pm so we needed to stay overnight in Toronto anyway. had plenty of legroom (choose the rear with 2-seats across), food was decent."
Cons: "video screens were small and only over the center row of seats, so it was difficult to see."
Cons: "The plane was hot due to an AC issue that delayed the flight for almost two hours, and then continued to be hot throughout the duration of the flight. The crew was rude and not very accommodating. The in-flight entertainment and food service was not up to date and sub-par. There is little that could motivate me to fly Air Transat again."
Pros: "Great crew, food and complimentary wine."
Cons: "Cramped seating, but not moreso than other airlines."
Pros: "Friendly staff, comfortably seated and quality entertainment."
Cons: "Should consider providing meals to children under 12yo first (for coach seating) so that they have choice of meal. My 10 year old daughter was the 3rd last served her meal on this flight when only 1 option was left. She was Ok with it, but likely because she was so hungry by then. I can see how such a situation could have been potentially very stressful for a family..."
Pros: "Absolutely terrible experience"
Pros: "Crew were courteous and professional."
Cons: "The seating was extremely cramped, food wasn't fit for consumption, and entertainment..not worth mentioning. These things have nothing to do with the crew, but is directly related to the management and their willingness to annoy and test the tolerance of their customers. Just reflects the tastelessness and cheapness of the airline. Will select other airline next time."
Pros: "People great"
Cons: "Check-in problems with online system"
Pros: "Crew were very friendly and helpful. Enjoyed that the plan was not full and you had room to move."
Pros: "Cramped seating. Cost for every thing except coffee, water, and soft drinks."
Pros: "bel atterrissage smooth, staff gentils. Vraiment bien."
Cons: "Un peu froid dans l'avion. Je ne filais pas cela n'a pas aidé mais les autres passagers aussi ont mis un manteau."
Pros: "The crew was very friendly"
Pros: "Staff was nice and attentive. Service was also excellent."
Pros: "Really like the new meals of Bistro. Hated the chicken and rice!"
Cons: "Bit late leaving but not a real issue. Trying to get through masses when you have Club/Priority Plus is horrific. People need to be told clearly to sit until their turn. Really do not like not having my own TV. No choice and if don't have a tablet or otherwise then can't see what you want!"
Pros: "Easy boarding and smooth flight."
Cons: "No individual screens. Limited and unhealthy food options."
Pros: "Crew was very accommodating"
Cons: "Seats stuffed like sardines 5:10 and my knees were touching the front seat. My seat was Brocken and did not recline . Stuck like this for 6 hours .....-;( I did not even know you are allowed to put seats so close together"
Cons: "My checked luggage was opened. Lock missing and items missing. Toilets in the plane were clogged"
Cons: "They nickle and dime you for carry on bags as well as both flights was really bumpy."
Cons: "Drop-off bagage agent made me line up to get a new baggage tag even though my luggage had been checked up to my destination via COPA Airlines. A United Airlines check-in agent told me that the baggage agents don’t work for the airline therefore didn’t know what to do. These people need add training."
Pros: "United is amazing. We got upgraded to business. They take good care of their frequent fliers!!"
Cons: "Nothing. Was perfect"
Pros: "The price."
Cons: "I was boarding group 5 and had the very last row, not comfortable."
Pros: "Boarded, departed, and arrived on-time."
Cons: "The movie selection was a bit thin and wasn't updated from the previous month's selection."
Pros: "On-time departure, smooth flight to Denver, excellent crew."
Cons: "Tiny, crowded seats, no USB ports on aircraft, no free United Wi-Fi at Cancun Airport."
Pros: "Was told there was a delay of 15-30 mins at check in. Flight was actually delayed 1.5 hrs. Would have been nice if they explained why ahead of time."
Cons: "More food options. Almost wasn't able to buy food. Was told they ran out by the time they reached us in the back of the plane. Luckily they had one left. It was luke warm at best and my husband and I split it."
Pros: "The pilot"
Cons: "Everything else"
Pros: "On time"
Pros: "We got earlier than anticipated."
Cons: "There is no food to offer unless you pay for it when you are asked. I got a bag of chips that isually goes for 1.99 at the store but they sell it for 4.99. They only give you 2 cookies and a drink for a 5 hour flight. The entertaiment was not present for 98% of the flight even when it says that wifi is available and to choose the movies or shows from their website. There's no disclaimer saying wifi does not work over the sea which was thru almost the entire flight. When you could finally connect to it, it wouldn't load. Most airplanes have an entertainment system in the back of the seat even for less than 3 hour flights but not on this one. Very disappointing."
Pros: "It was fast"
Cons: "Nothing to complain about"
Pros: "We arrived earlier than expected"
Cons: "No Wifi No Movies or Entertainment No update on what arrival terminal we were let out of, so my ride that picked me got lost and confused about where to pick me up. (Not at United Terminal 7 at LAX)"
Pros: "Not much"
Cons: "Travelled with my wife and they didn't put us together - the counter response was to ask a customer to swap seats (which she did not)! Just a poor experience, as you would now expect with Unites."
Pros: "Overall it was a good experience."
Cons: "No inflight entertainment at all. Not even music."
Pros: "Always loved United, always will! The bad rap going around about them unfortunate but people won't understand the airline industry if they don't try."
Pros: "Very professional crew"
Pros: "I had requested boarding assistance for my husband who has difficulty walking at the present time. I could not believe how attentive everyone was. A wheel chair and attendant were waiting for him in Cancun and in Newark. We were wheeled through customs and to baggage claim. The attendants did not leave us until we were at the door ready to exit the airport. We could not have been treated any better. Looking forward to next week's hip replacement and future travels with United."
Cons: "When experiencing turbulence, the flight attendant came over the speaker and requested everyone to be seated with their seat belts fastened. A few moments later she came back on reprimanding that "THIS IS NOT A JOKE YOU NEED TO SIT DOWN WITH YOUR SEAT BELTS FASTENED" which was still ok. The third announcement was the one I felt was highly inappropriate when she then stated "I DONT KNOW IF YOUVE BEEN WATCHING THE NEWS LATELY, BUT THERE IS NO WARNING WHEN THE TURBULANCE IS GOING TO GET WORSE" frankly I have been watching the news lately and there is plane CRASHES on the news. My husband is afraid of flying and that announcement was terrifying, even for someone who is not afraid to fly. There has to be some sort of protocol of verbage to use when the turbulance is getting bad, because to insinuate the plane could crash to get your point across is crossing the line. I have been on planes where the turbulance is a lot worse and felt this was really out of line."
Pros: "On-time departure from Cancun but early arrival in Denver (relatively mild jet stream?). Otherwise, fairly typical United cattle carrier."
Pros: "Departure was delayed but we still arrived early."
Cons: "Light was burned over my seat and the attendants wasn't able to help."
Pros: "The first plane had enough leg room"
Cons: "That the plane needed to be changed due to something being wrong with it. On our flight from cancun, Mexico to SFO we had to stop in Houston to change planes. One of the guys working at the security check point was very mean, raising his voice to people, grabbing their and also my stuff out of their hands, some of my stuff fell on the floor and got stuck in the rolling thingies. I hope I found all of it, not sure. I'm not sure how this happened, shouldn't planes be checked thoroughly before heading out!?!? This all is a big mess and very upsetting (literally just cried for 20 minutes). Sincerely, Sabrina Jungclaus S.email@example.com"
Cons: "The entertainment system did not work on my phone."
Pros: "Wish kayak would provide some sort of point system to keep me using this app solely and not browsing around ."
Pros: "It was ok"
Cons: "No entertainment"
Pros: "Wifi on the plane."
Cons: "I could not get my laptop to connect to the in flight entertainment."
Pros: "Had to wait 2 hours on the plane because a port was not available."
Pros: "Not much goog thing to say!"
Cons: "Our plain landed in San Diego airport instead of Las Angeles airport. We were inside the plain from 8:30 PM to After midnight. By the time we passed the immigration and custom it become 1:45 AM and when we arrived in Jhon Wayne airport by a van it become 3:30 AM."
Cons: "There was only one hour to get off the plane, wait forever for your bag, go through customs and run to the next flight. Several people missed it. Bad connection timing. One hour is not enough when coming off an international flight"
Pros: "Friendly crew. On time"
Cons: "Unorganized boarding front to back. Boarding should be back to front."
Pros: "Boarding was easy. Flight attendants were friendly"
Cons: "Paying for on flight entertainment going and then having it free coming back was annoying."
Pros: "It was a small plane and it made up for some lost time in the delayed departure. The one air stewardess was also nice."
Cons: "Waiting for hand luggage on arrival slowed me down to catch my connecting flight. The flight was delayed to start with."
Pros: "First class seats were ok, economy were tolerable"
Cons: "Delayed 1hr45m from CUN to CHI 1hr was on the tarmac (really?). Had last seats that don't recline. On the way down we were first class and the processed chicken with rice was bad, also delayed an hour from ORD to MEX. TV did not work in economy, none in first. No power outlets in either flight. Maybe I'm done with united?"
Pros: "My mother was injured and their help getting us back was incredible. We are gluten and dairy free and there was only one option if food for us. The drinks are all high fructose corn syrup with artificial ingredients though."
Cons: "Quality of ingredients and brand options are limited to junk corporations like Pepsi Coca Cola. Would like to see more options for organic. Also, the seats suck. The neck rest is over stated and forced my head forward and down with no ability to find comfort. Makes for horrible posture."
Pros: "The crew was nice"
Cons: "It wasn't on time to board"
Pros: "Getting off the plane in Chicago."
Cons: "Plane got pretty warm and didn't cool down much during the flight. In-flight entertainment was poor; DirecTV was the only option and I believe there were some issues due to not being over US soil upon departure."
Pros: "The seats were upgraded to take up more space so economy wasn't too bad."
Cons: "Everything costs money now. All the screens were worthless since it cost money to watch anything (including the flight map and how long until we reached our destination.) The Internet was useless unless you really wanted to pay $3 to surf the Internet or get your emails. Forget streaming video since they wanted you to absolutely pay the $8 more for DirectTV."
Pros: "The crew and drink selection"
Cons: "Delayed, and sat on runway for 45 minutes after landing."
Pros: "The crew was very attentive and caring"
Cons: "MY SEAT WAS CHANGED WITHOUT EVEN ASKING ME The flight was 3 hrs delayed There was crying babies on board so I couldn't even get some rest"
Pros: "Depart was organized and the flight arrived before the time."
Cons: "Snack is horrible even water is very difficult to get."
Cons: "on the way there we had TV. On the way back we had to take a different route (which added more time for the trip)and we did have a TV on the head rest or even movie showing. Also one snack that has three crackers isn't worth handing out. It would be nice to be able to enjoy the snack."
Pros: "I liked the timeliness of the flight. we arrived faster than expected."
Cons: "there was an open seat next to my boyfriend and i, we thought we would have a little extra space on the flight since the seat wasn't taken. but the flight attended moves a passenger next to us without notifying us prior or even asking if it's okay, or ask that we scoot down so that we can at least have the window seat. would've been nice to have the window to lean on.. we felt like she could have said something to us. she was very rude."
Pros: "I liked the sincerely friendly staff; they made it a pleasant experience."
Cons: "I would ha've liked free TV; ,I feel I've paid for it in cost of ticket."
Cons: "They should offer free movies and this silly bags of nuts; can someone be more creative?"
Pros: "The evening before our return to US from our vacation in Mexico, my husband lost his passport. The Cancun airport crew, including Paz and Raphael, worked with US consulate (on a day they are typically closed) to get permission for him to board the return flight. Otherwise, we would have had to stay two more days ( until monday) to go to the consulate. THANK YOU, United!"
Pros: "I liked that they made it to my destination on time."
Cons: "Everything costs money on top of the tickets I purchased. To compete with other airlines they are going to have to start including food, baggage, and entertainment for free especially on international flights."
Pros: "The pilot flew the plane well and kept us informed about the route."
Cons: "Our luggage was rummaged through and jewelry was missing from inside the checked luggage!!!!!! Not to mention the fees for traveling with a regular piece of luggage that was well within the weight limits. SOME of the crew was rude (the guy was polite). They sell everything meals, entertainment, etc on board it is already pricey to fly and I guess it includes nothing but your right to sit and breathe. . The plane was cramped and there was trash by my seat probably from a previous flight. Also, I did not get to sit by my travel companion."