Didn’t like that we purchased first class seats over 5 months ago to be moved out of our seats, receive a message that we could up grade back into first class and when I call to talk with someone in the airline be told that we been but on a different plane with no first class and must accept what we are given. Then we board and find out there was first class with empty seats and we weren’t allowed because we agreed to be moved to a lower class prior to boarding.
Pros: "Flight, plane, and crew were great."
Cons: "MEX customs was a nightmare."
Pros: "Nothing. There were no Covid-19 measures in place and no social distancing. Unsafe. Crew without masks."
Cons: "FOLLOW COVID-19 TRAVEL GUIDELINES!!!"
Cons: "My baggage got destroyed and they did not wanted to refund it. (I am not sure if it was the correct flight). I submitted a claim but thet rejected it."
Pros: "Nothing at all, we were left in Mexico with an under 2 years old boy. Reason, apparently we were late but we were not and simply Aeromexico probably oversold tickets and put others in our seats"
Cons: "To resolve our problem. Supervisor was so disrespectful and treated us so badly we had to get ao mad at them so we could get at least a hotel to spend 17 hours until our next flight which they wanted to provide"
Pros: "Movie was good."
Cons: "WiFi and friendly staff. Staff at Guadalajara were inpatient and unfriendly so was the staff in Fresno"
Cons: "Entertainment system stopped working 1/3 of the way into the 4 hr flight. Gate personnel at LAX were not ready for our arrival and it took an exceedingly long time to deplane. Initial beverage service was slow - didn't begin until 30-40 minutes after take off"
Pros: "Entertainment on the long haul was good, no entertainment on the fight from Mexico City to La Paz"
Cons: "Multiple delays and gate changes"
Cons: "Entertainment selection was mediocre."
Pros: "No complaint at all, I am very satisfied."
Cons: "Gate no printed on boarding passes. I understand that gate no are subuject to change, but at least it would point me on the Wright direction"
Cons: "Flight delayed. They were moving us from door to door. My connecting flight was delayed too. The flight was supposed to leave at 1am when ended up leaving and hour past that plus a lot of children were traveling in that flight and I don’t think it was okay to be moving all these families around from door to door. It was 2am this children needed to be sleeping on Thebes plane that was supposed to leave at 1am. Really disappointed."
Pros: "The cabin was kept quiet, dark and orderly for the night flight."
Cons: "Same as above. The seat in economy is truly an endurance test. No way to go to sleep."
Cons: "Very uncomfortable!!!!!!"
Pros: "Great service all around. I would recommend."
Pros: "We think the upgrade to AM Plus was worth it."
Cons: "Crew not attentive. Announcements in English were almost impossible to hear - need to be louder. Video screens were very limited: no games to play, no instructions on how to use it, and map of route was inflexible."
Pros: "COmfortable seats and great staff. Food was the most bland that I have experience on Aeromexico but they all can't be home runs."
Cons: "Entertainment system had malfunction and was down for half the flight. Leaving me halfway through a film (pet peeve)."
Pros: "Love the comfort and room of the seats. A plus to have charger station in your seat"
Cons: "Staff not so friendly. Not giving us enough attention"
Pros: "Was all good even saw a couple get in the toilet for the mile high club!"
Pros: "Flight had no major inconveniences or mishaps."
Cons: "Paid $150 more for AM Plus. Not worth it."
Pros: "Mileage was credited to my account of SKY TEAM immediately. Many movies are available."
Cons: "The shelf between two seats were not clean. I asked a young steward to clean the shelf. He cleaned it later."
Pros: "Seat was good. Crew was good. A meal and beverages offered properly."
Pros: "Fast boarding, decent seat space (AM+), fast, courteous staff"
Cons: "I paid $14USD for internet assuming the USB charging ports worked, only to find that they did not, getting only 15 minutes of my 6 hour flight!"
Pros: "The cabin attendants were very professional, bilingual and smiled."
Cons: "It was too cold on the plane."
Pros: "Overall planes were ontime Staff pleasant. Tv entertainment was certainly adequate"
Cons: "Food was terrible Both trips a bun with mystery meat and cheese And a pudding on the side My last overnight trip my seat didn’t recline making sleeping almost impossible"
Pros: "swift flight so that we could get off of the plane quicker."
Cons: "getting in and out of the seat was awful. especially when the seat in front is reclined. the armrest on the aisle seat should be able to move up as the others in the row did. the metal underneath the armrest is pretty sharp and jagged, scraped my palm as i was trying to get the seatbelt to buckle."
Cons: "Delayed hours, both on my flight to Managua and from Managua. Going through customs and having to pick up your luggage and the go back through security is annoying. What do they think has changed since the last security check? The seats are small if you have long legs. The food is not good, but I guess what airline's is?"
Pros: "Crew was very nice, lots of movies and kids shows to choose from on the plane"
Cons: "Flight delayed, missed connecting flights, very little communication about delays etc. Terrible turbulence for 3 hours, food was not good at all. Don’t eat breakfast"
Pros: "The crew was very nice."
Cons: "The screen at my seat did not work. Nobody told me why or mentioned it to me. While I was sleeping a flight attendant took away my tray of food before I was finishing eating."
Cons: "Stated "free wifi" on plane by the door entrance. But once seated and trying to log in. You have to pay. So it is not "free" In my opinion that sigh is false advertising."
Cons: "Food was terrible and Seats are uncomfortable"
Pros: "Flight attendants are nice from the moment we walk in the airplane."
Cons: "The food needs to be changed. They have been serving the same menu for years. The breakfast menu is too heavy for the morning."
Pros: "This was the best meal I have had on any flight recently, and I fly quite a bit. It was a spinach salad with balsamic vinagrette dress (in a cute little bottle), chicken breast over rice, a piece of cheese and grapes, a kitkat bar and some other little thing. It was delicious, hot, just right. Thanks."
Cons: "The airplane look like it was from the 90's there were broken part of the airplane that were hold by tape - I am so surprised that Aeromexico has lower it services"
Pros: "Selection of Mexican Movies"
Cons: "They should leave you peanuts even if you are sleep!! Hehehe lol"
Pros: "In general the service was good!"
Cons: "In México city needs to be better organized the people from Aeromexico who attende the customers!"
Pros: "Help from attendants"
Cons: "Too crowded"
Pros: "Great customer service and great food."
Cons: "Every thing was great."
Pros: "Great customer service and great food and drinks."
Cons: "Every thing was great."
Cons: "I waited 50 minutes for my bag claim with priority tag. Customer service desk employee told me wait...wait without any excuse or explanation. No more Aeromexico.....period"
Cons: "The entertainment was awesome. Made the flight time go very quickly...Proceso de check in no es de lo mejor, después no tiene servicio de entrenimientos, pero ofrece un refrigerio que otras compañías aéreas no brindan."
Cons: "Had trouble getting movies in English"
Pros: "Headphones, meal, and a charging USB location was provided. Flight attendants were very attentive to us."
Cons: "I didn't like on my way back home the second I walked in I felt nauseated due to the bad odor. Smelled like urine and athlete feet, I was sick to my stomach."
Pros: "No flight delays Sufficient amount of meals Comfortable seats Blankets"
Cons: "Food was very salty Very few selection for any kind of entertainment Sometimes the entertainment system would just shut off"
Pros: "I like the service on my way back home. The movies were up to date."
Cons: "On my way to mexico wasn't as pleasant because i wasn't served anything to drink. The flight attendant asked me but then walked away and never returned."
Pros: "flight on time, service onboard, flight price"
Pros: "The entertainment system... Although had my own.. The screen was large and selection was good from what I saw around me."
Cons: "Nothing much. Was full flight but nothing they can do about that"
Cons: "Canceled flight caused me to remain in a hotel for another day. Confusing check in. No one to help. Machines broken. Unable to disembark from the plane. Bad logistics all the way around."
Pros: "Nice and easy. Smooth the whole way"
Pros: "Crew was amable and entertainment is good with lots of choicest."
Cons: "My seat would not recline. Although many other seats we available I was assigned to a middle seat with both aisle and window occupied. The flight was delayed by 2 hrs. Austin baggage services was closed and check in attendants were unablento help me delivered the luggage that was cracked for replacement. I ended up paying for a 2nd checked bag and leave it at Miami AA baggage services for replacement."
Pros: "Crew was nice and I was comfortable"
Cons: "Well on the way to Florida I had an entertainment screen that froze and in this flight the screen was blue needing maintenance so it was out of service too."
Pros: "crew was miserable, they should retire, seems as if they do not like working with people, do not like their job. I have had many many flights with aa to know the difference"
Cons: "aa needs to have less flights departing, thus, having shorter take off wait time. get attendants that want to work and like their job."
Cons: "Full flight, but exceeded expectations"
Pros: "Most people had movies and other things to entertain themselves with via rear seat displays."
Cons: "My rear seat display never worked, though I complained about it at least 6 times during the flight. Nothing was offered to aid or fix the problem besides the stewardess saying she'd reset it several times."
Pros: "Entertainment is great."
Cons: "Late and long flight, so bring your own food. Nothing to purchase"
Pros: "The crew was fantastic."
Cons: "Boarding was like herding cattle. Everyone blocked the stairs. A frustrating mess."
Cons: "No window at the window seat"
Pros: "Loved the wide spacious seats"
Cons: "Would prefer to have entertainment system on a instead of using my own device"
Cons: "Didn’t make the flight because of previous flight was delayed"
Pros: "I was with Japan airline and they were amazing crew and amazing service with very good food"
Cons: "The seats and entertainment could have been better"
Pros: "Very attentive crew"
Cons: "Boarding gates"
Pros: "Crew was polite and tried their best to be helpful"
Cons: "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."
Pros: "Service, food and the cleanliness. Also the help we got in transfer, from one flight to the other."
Cons: "Nothing really much!"
Cons: "Pilot or co pilot never spoke once. Was as if there was no pilot"
Pros: "Love flying with AMERICAN AIRLINES."
Pros: "We arrived thirty minutes ahead of schedule even after sitting on tarmac for a while. Seemed like a relatively short flight!"
Cons: "I wish they had outlets near seats but that's more of a general suggestion."
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Pros: "Very efficient attendant who compensated for hot jet"
Cons: "My wife’s air vent was not working so we had to share. This flight was the worst of 3 during our trans-Atlantic travels despite being the shortest. I wish the previous pax had closed the shades to keep the a/c cool."
Cons: "KTerrible coffee. Tasted stale"
Cons: "The crew was a little late"
Pros: "Considering the price we paid for our tickets is the the only drawback I keep coming back to when I think about the VALUE of what I paid for.the entire flight. The overall experience was good throughout; from the airport on both ends of the journey to the actual inflight experience. I'm not sure how much of an influence the airline has on the airport part of it all, but the check-in process was good. The self check-in machines for AA were a little "buggy" and difficult to navigate but helpful staff was readily available as were the short lines. I am 6'2" and was impressed that I had adequate leg room in my seat."
Cons: "We paid a lot for our tickets even though they were purchased months in advance. Then when it came to seat selection, there was none. Our party of three, which was husband and wife plus friend, were all seated separately. We could have opted for "pay extra" seating, but even that did not get us together, so we opted out."
Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
Pros: "Everything was on time and had a early arrival east a great flight the crew we're friendly and all crews we're on too of there game thanks AA"
Pros: "AA crew members are friendly, we got a lots of beverage provide to us."
Cons: "Plane had not been cleaned"
Cons: "Change of gate without notice because of this I lost my flight and I had to stay at the airport overnight the next flight was seven next day and the person out of content wass not nice at all she was so rude that didn’t make it easier for me !!"
Cons: "The seats are so uncomfortable"
Pros: "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
Cons: "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."
Cons: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"
Cons: "It was cancelled"
Pros: "Remodeled plane style"
Cons: "Liked it"
Pros: "My wife and I have flown on many airlines. This was one of our best experiences. All the staff that we came across were ridiculously helpful and very understanding. Despite us getting held up in traffic and running quite late, staff members of both American Airlines and Qantas were extremely calming and reassuring the whole way through. Flight was extremely comfortable and entertainment was fantastic. Made the trip really easy."
Cons: "Food wasn't the greatest. Barely touched the breakfast and dinner meal. Supposedly the flight had free wifi, but I honestly couldn't eat that to work for me."
Cons: "Bumpy landing in Charlotte. But it was windy and raining."
Pros: "The crew on the flight was very nice and extremely helpful."
Cons: "The flight was oversold and we almost didn't get on the flight. When we finally got our seat assignment my wife got her seat but mine was taken and they had to ask someone to give up their seat."
Pros: "No comment."
Cons: "Due to flight delays and missed flight because of the delays, we had to rebook and reticket and took a different airline."
Cons: "I paid for an upgrade to Business and my seat would not recline. Spent the whole 6 hours in one position."
Cons: "Luggage did not arrive with us"
Pros: "The aircraft was not well maintained, middle holds were small and could not accommodate a normal hand bag. A side hold had to be taped to close it."
Cons: "We haven't left yet"
Cons: "One of the flight attendants was pretty rude and quite short with passengers."
Pros: "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."
Cons: "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."
Pros: "Flight attendants were really nice and attentive."
Cons: "The plane was old and outdated. You could see where screws were loose. Very disconcerting. The food was awful. Headphones going to Rome were free, they were charging $5 from Rome to New York? Wow. British Airways baggage policies are different from American. Felt like a rip off."