Pros: "One flight attendant was adamant about a passenger across from me, covering his nose AND mouth during the flight and constantly checked to make sure he was following the rules."
Cons: "The safety instructions portion of the flight was not thorough. They just held up the large card and stood there. No true demonstration which was important to me as I was sitting in the emergency exit row."
Cons: "Good for now"
Pros: "quick easy flight"
Cons: "sockets to charge electronics"
Pros: "The crew was very attentive. The food, excellent for coach class; we even had a welcome cocktail. We even managed to take off early."
Cons: "When you travel in the coach class, you know you won't get a much comfort but the seat was acceptable and I had more legroom than expected."
Pros: "we could not get a seat until we arrived at the airport."
Pros: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Cons: "Food. Phone charging at seat, entertainment screen."
Pros: "The free movie/entertainment system"
Cons: "Leg room limited, but seats were ok"
Cons: "It was well executed flight"
Pros: "Crew was very nice."
Cons: "Long delay with vague explanations why."
Pros: "I missed my flight and you guys helped me catch the next one :D I was able to still make it yo my final destination within the same day"
Pros: "I had a very comfortable seat, it was a very good experience overall."
Cons: "Unfortunately had flights delayed which forced me to arrive home much later than originally planned."
Pros: "Got me there Safely"
Cons: "Couldn’t understand announcements... at all! By flight attendant or pilot"
Cons: "Was not allowed to check in even tho flight was delayed. Horrible!"
Cons: "Had an passenger spill coffee all over me and when I went into the back where 3... yes 3 flight attendants were standing they all just looked at me and asked what I needed. It was VERY obvious that there some type of liquid spilled in my hair and clothing. I asked for some napkins or anything to wipe up the mess. She shoved 3 napkins into my hand. Not friendly at all"
Pros: "I will say that this has been the best flight my husband and I have ever had. The crew members were very nice and helpful. This has been the smoothest flight we have ever had as well."
Pros: "Friendliness of flight attendants"
Cons: "I wasn't awake long enough to find fault"
Pros: "Traveling with a 4 year old isn’t always easy. Delta’s flight attendants and the captains controlling the plane were excellent! Safe flight. And the entertainment that is provided for the customers is fun and relaxing. Makes a 4.5 hour flight go by quick. Thank you delta, I will be flying with you in the future"
Pros: "The seat was comfy foe the whole 20 min flight"
Cons: "You delayed my flight . Missed my connection and got.stuck at the airport for 6 hours . Now I have to miss work tomorrow"
Pros: "The flight was fine"
Cons: "Delta does not transfer your luggage in Canada even if they say they do. It will not make it to your final destination"
Cons: "The flight attendants weee rude, and no bar service"
Pros: "After flight was cancelled, rebooking was easy and quick on the app."
Cons: "Flight was cancelled. flight attendants were grumpy. One of the tightest seats I've flown in economy. No room in overheads so I had to stuff my winter coat between my legs with my backpack under the seat in front of me. Was basically wedged into the seat with my stuff."
Pros: "They hade entertainment"
Cons: "No food"
Pros: "it was easy to navigate ."
Pros: "Excellent service and upgraded snacks in economy"
Cons: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Pros: "Entertainment was good. Delta staff seemed flat compared to other delta flights I've been on."
Cons: "Space. Economy on a long flight is not ideal"
Cons: "I was seated in first class, and due to some catering mix-up, no meal was served. I was given a banana and crackers which was very disappointing since I hadn't eaten in 8 hours and was starving. No on board entertainment whatsoever."
Pros: "The food"
Cons: "No entertainment"
Cons: "Very uncomfortable seats Oddly shaped overhead bins, unable to put standard sized bags overhead, meanwhile they fit in planes of other major airline companies such as American Airlines. No food options, only sweet biscuit which contains soy and milk."
Pros: "Personnel were pleasant and welcomeing at the gate and onboard."
Cons: "Service overall and pleasant disposition of the crew."
Cons: "The flight was delay for 3 hours and they only give us chips and water. They didn't explain well what was the problem. The plane was dirty inside and the seats werent comfortable at all, the plane was making weird noises. There is no window in the 11A Window Seat. Really really bad service at all."
Pros: "Plane was clean, attendants were friendly, and food was fine."
Cons: "I had a flight from Detroit to Montreal. Tried to check in and DTW was not a choice on the westjet website and so I physically could not check in. I realized the flight was technically operated not by WestJet, but Gojet. Went to Gojet's website and was told that Delta took care of all of their ticketing and such. Went to Delta's website, entered my ticket number and card number but I was not in the system as I was given all WestJet info (not Delta's). Luckily the baggage check in people figured it all out."
Pros: "The gate attendants were extremely helpful in boarding this flight despite delays at the destination. They accommodated everyone and did their best to deliver efficiency."
Cons: "There were select in-flight crewembera that not only spoke rudely to passengers but also openly discriminated against passengers on board. They openly stated "It's always easier up front, isn't it?" They were openly rude and impatient with a group of passengers who clearly needed their interpretor and refused to provide any guidance when they group was nervous about missing their connection due to the delayed flight (they did actually miss their connection and were left to "look at the boards outside.") I personally experienced direct rudeness that was simply beyond what should be considered acceptable. A gentleman attendant was pouring ice into his bucket and due to a leak in the bag, she was pouring water all over my entire jacket sitting on my lap. Stunned by this, I loudly asked him to please stop and proceeded to ask for napkins. His response was "it's just water, it's not a big deal." I responded to say, "it's actually on my enitre jacket and I need to check that it didn't hit my laptop in my bag" and the response was "it's just water...you don't need to yell at me." I genuinely was frustrted but by no means was yelling. I was handed napkins and when he finally saw just how much water he had poured onto my jacket (the entire half of the jacket was soaked)...the response from the attendant was "Oh, now that I see how much it is...I actually am sorry." Implying..he previously actually wasn't sorry at all. I say with FULL certainty that had I been sitting "up front" or in first class...the apology would have been immediate and freely offered and would not have come with a degree measurement of damages. I am a loyal Delta flyer and more and more so I'm finding it hard to stay loyal to an airline with staff that continues to disappoint and concurrently creates such difficulties throughout the booking process."
Pros: "Clean plan and efficient boarding procedure."
Cons: "Horrible delay. Took off almost two hours post originally scheduled time."
Pros: "The flight attendants were very helpful and been nice."
Cons: "I didn't like that my delta studio screen did it work. I had to find other ways to pass the time for 5 hours"
Cons: "Flight delayed which is understandable but with uncomfortable seat and water dripping from air conditioning made for a less than desiresble flight"
Cons: "I could not check in on the kiosk and I had to go to two agents before they could find my reservation. The lines were extremely long and the customer service was poor."
Pros: "Good Entertainment"
Cons: "Almost everything"
Pros: "On Time"
Cons: "Economy seating is very tight and uncomfortable."
Pros: "Friendly service. On-time."
Cons: "No tv's in airplane."
Pros: "Great crew and service. Very smooth flight. Comfortable seats."
Cons: "Older aircraft without seat back video."
Cons: "Long lines trying to resolve delayed flights. Ni weather issues reported."
To hot befor the flight departure. And the food is very poor quality, the bread doesn’t test fresh.
Pros: "Crew, schedule"
Cons: "Small seats, terrible food, bad entertainment"
Cons: "Some passengers bring two or more big carry ons and the airline should police its own rules better."
Pros: "Crew were trying but non of them spoke English"
Cons: "I have never had such a terrible experience like this one"
Pros: "Premier class services."
Cons: "entertainment and toilet cleanest."
Pros: "crew was great"
Cons: "inflight entertainment was sorely lacking"
Pros: "crew member was rude"
Cons: "Being polite"
Pros: "The fly time and the food"
Pros: "The crew was amazing."
Cons: "The seats are uncomfortable for long flights."
Pros: "The crew friendly."
Cons: "The food was not so good"
Cons: "I did not like the chicken sandwiches or artificial eggs served on the breakfast portion. I felt sick for hours after the flight"
Pros: "Crew was friendly"
Cons: "Food options ran out twice and it tasted terrible. Seats were very uncomfortable"
Pros: "If you get in line early, there might be overhead bin space."
Cons: "Seats are awful. FAs don't want to speak slowly so you can understand them or English, basically saying they don't care. Every Copa flight I have taken is a late departure."
Cons: "food and entertainment, check-in in Rio de Janeiro was awful."
Pros: "The onboard crew worked tirelessly to serve us food and beverage throughout the flight. Very comfortable and enjoyable experience."
Pros: "The flight attendants where and are amazing.. the service was the best. Highly recommend to fly with “copa”"
Cons: "I don’t think I did not like anything to be honest."
Pros: "Convenient times."
Cons: "Service level was pretty amateur—late food, understaffed, had to ask for things repeatedly. Business class seats are very dated."
Pros: "The flight from Rio to Panama was very good. The only complaint I have is the food, which is too simple and it could taste a little better. All my flights were on time and arrived in time at the destinations. They have an excellent option for entertainment with good movies and documentaries."
Pros: "Roomy seats."
Cons: "One bathroom had a faulty toilet. The other had a door that would not lock. Some seat back pockets were in bad shape."
Pros: "Missed my connections, lost my bags, uncomfortable planes, inconvenient flights"
Cons: "Missed my connections, lost my bags, uncomfortable planes, inconvenient flights"
Pros: "Pilot and updates Service quality"
Cons: "Pillows and blankets in business class"
Pros: "Everything was very quick"
Pros: "I wish I could give more feedback but I was unable to get to my connecting flight."
Cons: "I was unable to reach my final destination after being denied entry into Panama City, even though it was just a layover. I'm very upset as I have to reach Quito, Ecuador by March 21st to propose to my girlfriend. Any help would be greatly appreciated."
Pros: "Tv's and that there were 2 open seats next to me."
Cons: "Food is atrocious."
Pros: "Went by quick, great staff"
Pros: "I bought a return ticket from Panama City to Rio on Kayak and was not notified that a Yellow Fever shot was necessary for re-entry to Panama. Turned back at the air port in Rio I had to spend an extra 13 days in Rio de Janeiro at my expense, three to see doctor and get vacine, plus ren day waiting period."
Cons: "To change ticket I had to pay change fee plus fare difference. Copa said it was not their responsibility to notify passengers of health alerts and Kayak should be responsible. Needless to say I was on the hook for the time and the bill. I have flown Copa with satisfaction a number of times but this is enough to discourage me from ever flying them again and possibly ever using Kayak again."
Pros: "Flight was canceled by airlines Ruined our whole vacation to Panama Was offered a flight the following week After our vacation Did not offer a refund"
Cons: "Non cooperative Did not allow a refund after they canceled flight"
Pros: "Super friendly crew."
Cons: "Copa placed passangers in scattered seats even if they were together, we had to talk to other passangers to switch spots. The crew was unhelpful most of the time. Boarding was totally disorganized, it reminded me of a persian market trying to go though a single door, all at once. Security bands to form lines were obviously unavailable. The whole experience was like riding an old bus with no technology, and it’s entertainment was along these lines."
Pros: "All it is fine"
Cons: "Too much complain whit my carry on"
Cons: "Only the spaghetti was edible and the salad only had 2 ingredients. Also would appreciate changing up the entertainment options from leaving my destination to going to it."
Pros: "Is there anything good with copa?"
Cons: "A business class that is worse than others economy plus, small planes, limited entertainment offering"
Cons: "Entertainment system did not work. Some seats had them others did not. Mine did not work."
Pros: "Flight attendants were nice and friendly."
Cons: "The airplane was very old"
Pros: "Fast boarding"
Cons: "It was cold / had to ask for water and got declined because only one serving. No entertainment"
Pros: "Overall the staff where great and respectful."
Cons: "Seats can be uncomfortable on the back and neck."
Pros: "The leg from RIO to ,Panama the crew crew not pleasant, the service was horrible, they started serving drinks to passengers from the first row to,the back and since the plane was completely full it took forever and the 2 flight attend that were in the galley, refused to, give me a cup of water I had to beg for it saying please I Need any liquid (since I was felling nayseas and needed to,take my medicaction) sol she gave me (practically through me a cup of a warm apple juioe) not even offered ice cubes, plus etc"
Cons: "The crew, and the plane is very old not fit, for a such,long flight"
Pros: "no les interesa ningun inconveniente que tenga uno con las personas de seguridad"
Cons: "Never answered the numbers I called when I got to the airport ended up having to rent with another company"
Pros: "Short flight Good space inflight"
Cons: "Awful boarding, kept standing until everyone else was in the plane even though I was second in line, very inefficient crew. Only a few movies to watch"
Pros: "This is not the first time flying this itinerary. So , my review counts for many trips. The good: crew, on time, short connection time"
Cons: "Always the worst food. Sometimes, unedible. A bowl of pasta with one tablespoon of tomato sauce. Another choice was tough beef. I mean, really hard to chew beef."
Pros: "The confort and food!."
Cons: "One of the flight attendants that made noise taking her luggage from the bin case"
Cons: "Plane was uncomfortable... no personal TV... very tough if you travel with children"
Pros: "It was my first time with COPA. I went to Buenos Aires with them (Montréal»Panama City and Panama City»BA). Aircrafts were much nicer and newer for the Panama»BA portion. The boarding was on-time and the staff was very nice. Considering the price I paid, the food was totally acceptable. Also, they automatically made my check-in for me and my son the day before our departure (returning back to Montréal) which was a pleasant surprise! I do recommend COPA for a good price/service ratio."
Cons: "The aircraft still had TVs popping out from the celling with 1 movie for the whole craft. I found that a bit archaic..."
Cons: "Airplanes really old, should change like Avianca ones, with personal screens"
Standard flight. Could be better by taking off and/or arriving at scheduled time.
Cons: "Jam Packed flight.Felt like there was not a lot of precaution taken.You can thoroughly sanitize the plane but if passengers are packed in like sardines...it doesn’t make much of a distance.Needed to travel for essential reasons and was nervous as it was...The airline overbooking didn’t help"
Pros: "Crew was excellent especially the first class attendant very attentive and always checking on you"
Cons: "The food needs to be back to normal for first class and also baggage is very slow almost over 30 min wait"
Cons: "the 2 stewardesses disappeared as soon as the flight was in the air. i upgraded to business class in what was a huge waste of money. the fact that they do not make alcohol available in business class is pure laziness, and these people are loving it. keep in mind that you can have water juice and pop. i was given the water i asked for after take off, and then she promptly disappeared for the entire 3 hours. she only returned when i pushed the call button. not good."
Cons: "Better bathroom access for premium economy"
Cons: "Fog in Philly. AA should have diverted our plane to a bigger airport where AA could have serviced us (eg. Washington DC). Instead AA diverted us to Salibury/Ocean City!! We missed our connections."
Cons: "No delay. Seats were horribly uncomfortable."
Pros: "The crew was fine the seats were horrible. I will not fly American again as this is the second trip I took in the last year one to Japan one to Greece. Both times I felt like a sardine."
Cons: "2 inches in both directions."
Pros: "One flight attend was especially careful of not hitting elbows with cart coming down the aisle."
Cons: "More food options! And, as always, more room in seat."
Pros: "Crew was great."
Cons: "Airplane didn't have any AC and was very old and dirty."
Cons: "Not more room, just room in general"
Cons: "We stay stuck in PVR"
Pros: "one of the crew members (Ana) was not only rude and bumping the food cart everywhere, she apparently did not learning as kid the basic of thank you and please. In addition her personal manners of cleaning her nose with her hand, was not only disgusting but unhygienic."
Cons: "Food, boarding and some training for some of the crew"
Cons: "you didn't respond and we were unable to take the flight."
Cons: "I haven’t had such a terrible experience with another airline before. Missing out on dinner reservations. Wasting 12+ hours in airports. Spending more money at the food court than ever desired."
Pros: "Easy boarding, flight on time, friendly creew"
Cons: "old plane with seat not confortable for a 3h flight"
Cons: "Thank reserved seats at time of purchase for a British airways plane and paid for extra legroom. When I checked in, I was routed to American Airlines and the seats were the same in the entire aircraft except for first class. Why did I pay and shouldn’t I get a refund?"
Cons: "i wasnt able to select a seat when I checked in. they couldn't give me a better seat before bording and the fact that Im the one approaching then to have a seat selection, no one called my name."
Cons: "They forgot to plan a pilot....also the crew was 45 min late"
Pros: "Great crew again, basic aircraft but comfortable economy seats."
Cons: "Broken entertainment control set seat 11 window."
Pros: "The seats were awesome Excellent leg room The old airbus is a winner"
Cons: "The entertainment system is really outdated"
Pros: "Crew was friendly- organized everything well as far as getting everyone seated quickly and handing out refreshments"
Cons: "Very little leg room for anyone over five feet six inches! Happy to be 5’2” for a change!"
Pros: "I like the ability to stream movies and TV to my device. The seating was also comfortable the head rests are a lifesaver."
Pros: "We got upgraded...Happy New Year to us!!! Service was excellent...landing was one of the smoothest we have ever had! Nice quiet flight with not too many people on board! I will use American Airlines again!"
Pros: "Nice crew"
Cons: "I booked a LATAM flight for a 10.5 hour flight specifically because they have better in flight entertainment. I arrived at the airport and found it it was operated by AA. 10.5 hours with zero in flight entertainment. HORRIBLE EXPERIENCE."
Pros: "nice people taking care of us during the flight"
Cons: "in Miami, had to change gate 2 times, from D38 to E9,than to D7."
Pros: "The dinner was decent"
Cons: "There was NO in-seat entertainment or place to charge mobile devices. Very uncomfortable seats. This plane was very old. 9.5 hr flight was pretty unpleasant."
Pros: "Very clean. Friendly FA"
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Pros: "Quick short flight efficient, got from A to B for the same comfort for the price I paid so I’m happy"
Pros: "Not very much positive to say unfortunately. The staff were good and did as much as they could to keep up feed and happy."
Cons: "The plane was extremely old and dated. Never been on such an old plane with no up to date equipment or facilities. The chairs were very uncomfortable and the food was awful. There was no personal entertainment screen for an 11 hour flight and only one of the safety demonstration screens was working during take off. Also no plugs at all."
Cons: "3 hour delay and much confusion. In and out of aircraft."
Cons: "The employees treated me poorly"
Cons: "No individual TVs, electric plug nor WiFi"
Cons: "Extremely old plane"
Pros: "Everything was on time!"
Pros: "Good service from crew members"
Cons: "The flight was delayed for 2 hours"
Cons: "crew did not pick up the food tray for a long time crew borderline corteous"
Pros: "The crew was great and getting 2 meals was very nice."
Cons: "My headphone jack kept malfunctioning (loud popping noises in my earbuds) while watching the movie and all the reading lights came on and stayed on the majority of the flight so sleeping was difficult."
Pros: "Leaving the plane was my favorite part. Entertainment was one of the best (American run flight and plane)."
Cons: "Seats were very cramped and did not recline enough to get comfortable. Temperature of the cabin was hot then cold. No sleep again. But the cabin crew looked refreshed in the morning. Guess they had better seats. It should be a law that all airline employees from the CEO on down should only be able to fly in coach. Maybe then the seats will get better."
Cons: "Horrible service and was never notified so I was not able to make either of these flights."
Pros: "Arrived early and flight wasn't packed."
Cons: "Seats that are smaller and more cramped than even the customary seats on domestic flights. The "breakfast" constituted yogurt and was served literally 42 minutes before we landed."
Pros: "On time performance; friendly, competent staff."
Cons: "That i booked a flight that departed 6:20pm on Alaska Airlines and found out i was put on a red eye American Airlines flight that left at 11:50 pm. In addition did not reciveve any notification of the change. Had to leave the airport because i thought i was leaving at 6:20 pm :("
Pros: "I. Did not take this flight had a family emergency had to get home right away"
Pros: "Arrives early Always on time Quick flight"
Cons: "Small plane No beverage service"
Cons: "It was a standard boarding. The standard ride. I have nothing to complain about"
Cons: "Boarding was delayed due to crew unavailability. Entertainment did not work due to connectivity issued during flight. No cookies nor snacks were served vs outbound flight where they offered 3 snacks!"
Cons: "I ran to the gate from my previous flight, but it turned out this flight had been delayed. The flight boards and United app didn't show that though."
Cons: "I was flying with Air Canada. The UI for watching movies was not good, it had a hard time to respond to the inputs. It was also hard to move the videos forward to the part I needed. Plus, the audio wasn't working well with my own earphones."
Pros: "Getting home."
Cons: "It was an older airplane. For a long flight from Montreal to San Francisco, a plane with more room would be more humane. People were lined up for the bathrooms most of the trip since could not use the small first class bathroom. If one wanted a meal, it was one you had to pay for. Broken monitor"
Pros: "We were able to use a friend’s first class companion upgrade"
Cons: "Not enough leg room."
Cons: "On time departure. A comfortable seat."
Pros: "There is nothing to like about Air Canada's Rouge service. Their sardine seat layouts are amongst the worst in the industry."
Cons: "1. Seat comfort. 2. On-time departure. 3. Boarding Procedures. 4. Pre-boarding announcements."
Cons: "Wifi/entertainment didn’t work."
Pros: "Nice flight!"
Cons: "Huge line to take off at Newark Airport"
Pros: "The Rio de Janeiro international airport is very difficult to traverse. However, the airport staff was very helpful in directing me several times to the correct location."
Cons: "United needs a check-in kiosk located between the domestic arrivals section and the international connection hallway just before security. I had to walk to the complete length of the airport and back again, just to check-in. Other airlines, such as Delta, have a kiosk located just before the security entrance. The cabin temperature was absolutely freezing during the flight, and I am usually hot."
Pros: "The flight attendants were smiling & seem to genuinely enjoy their jobs. Quick flight, on time, for a good value."
Cons: "The United app does not support my phone, so no entertainment for me. It was a short flight & I use audio books, so no big deal. I imagine other Samsung owners are less than happy. Is there a glich in the link? Does it send android users to Mac platforms?"
Pros: "Clean plane, comfy seats and friendly staff"
Cons: "All was good. Didn’t have any problems."
Cons: "It is amazing how brusque the United boarding staff at Frankfurt are, even to business class passengers. It takes very little to be nice, and it goes a long way in building customer satisfaction. Crew members should be professional and resolve their personal issues elsewhere, not take them out on passengers!"
Pros: "Flight on time"
Cons: "Travel plans will be impacted due to lost luggage"
Pros: "Departed / arrived on time, clean, good snack options."
Cons: "Airplane was super cold. No extra blankets. Passengers freezing. Impossible to sleep."
Pros: "Crew members were pleasant"
Cons: "Gate was changed to a gate much farther away. Flight was delayed for 4 different reasons all of which were unlikely. We left 4 hours late. On board the plane was freezing cold. I will NEVER fly United Airlines again."
Pros: "the comped hotel"
Cons: "Improper handling of situation. There was flight scheduled later, but CS agent kept jerking us around. By the time I reached the United counter, the next flight was full. My total flight time was 36 hours. I still can’t believe that the pilot was missing. Worse yet, the agent at the gate could have made things much easier instead of telling everyone that a pilot was on his way to the airport."
Pros: "The friendliness of the staff"
Cons: "Sitting on the plane due to a delay with the system"
Pros: "Quiet and comfortable"
Cons: "No movie or tv"
Pros: "the flight left on time"
Pros: "Nice attendant, food OK, no delay."
Cons: "Internet costs"
Pros: "I enjoyed the assistance, the food and the movies"
Cons: "I liked every single bit of my experience."
Cons: "We star boarding 20 min late, after that the airplane was totally full i was separated from my family"
Cons: "Customer service for united is terrible and the attendants were rude while we were delayed for 2 hours on the tarmac"
Pros: "I ultimately arrived at my final destination on the same day that I left, and 12 hours later instead of 36 hours later that it was looking like it'd be at the time. Crew at the gate and on the plane were wonderful. Personnel at the airport were also wonderful aside from the fact that I couldn't seem to get on the official standby list until my mother-in-law got me on by talking to personnel at a completely different airport."
Cons: "Flight was diverted due to weather and subsequently was cancelled and rebooking was a disaster. Lines and phone hold times for rebooking took an hour each time I stood in line, which was four times.Thankfully, I was on standby for this same-day flight and was able to arrive at my destination 12 hours later than planned instead of 36 hours later than planned."
Pros: "Put us up in the hilton."
Cons: "Told us to run across the airport just to get there and they already shut the doors 20 minutes before the scheduled departure. had to miss another day of work..."
Cons: "Again, United changed my original departure time from Burlington, VT to San Diego (via Chicago) from 10 am to 6:30 am. This meant an overnight stay in Burlington and loss of sleep and my free breakfast. In addition, I was stuck with 4+ hr layover in Chicago. The Chicago terminal was a mass of swarming people. Horrible!"
Cons: "all those empty seats (20-30) enco plus Still they WON'T upgrade anyone How about some good will and positive press for a change ! They wanted $69 each extra to sit with husband ."
Pros: "-I upgraded to a better seat for $100 to seat 10C from 32A? -so much room -charging outlet -super friendly crew -thankful for beverage and snack -was able to watch Ghostbusters II on Halloween night and it made me feel better about not being home with my family and missing Halloween with them. Thank you for providing entertainment/cable -best 4 hours I spent on a plane -flight was delayed due to refueling, but I was I didn't mind -can I say I love United."
Pros: "My flight was on time. I appreciate that."
Cons: "Narrow seats. Literally no leg room for me. It was a terrible time for me, especially since I was in the middle seat."
Pros: "Not one thing"
Cons: "We were delayed due to computer issues, the two different mechanical issues, then it took over an hour to stand in line to get help. They had to hire a bus to take us to Houston, once I got there, I realized that San Antonio crew lied to me and had not booked me a ticket on the flight they told me, then they sent me to talk to Air Canada, then back to United. They had booked me for next day, but was able to fly as stand-by the same day."
Pros: "United entertainment options are fantastic. Using their app and on board wifi we have access to a very large collection of free movies and tv shows that kept me entertained"
Cons: "We taxied on the runway for over an hour waiting for a spot to take off. That is acceptable as the airport was dealing was lightning strikes. What was not acceptable was that fact that the airplane cabin during this time was a sauna. The air conditioning did not work and the entire airplane was really hot the crew said that the air was turned on all the way but that was having no effect. Beverages were served 5 mins before landing. How do we seat or drink anything in that time?."
Cons: "The flight was delayed more times than I can count & cancelled around midnight. AWFUL!"
Pros: "Everything went like clockwork, the announcements, the boarding, the take off, the landing and the on time arrival. This trip was an example of how things should go."
Cons: "The delay ruined our evening and made the expense of a hotel for the night and babysitting moot because we might as well have flown the next morning. So much for seeing friends in Seattle on Thursday night. A 2 hour delay means we just get to sleep in an airport hotel for no reason."
Pros: "The flight itself was very convenient and quick."
Cons: "We were delayed and sitting on the plane for almost 4 hours and were left with few explanations. The crew was not friendly."
Pros: "Cabin crew were fantastic"
Cons: "The plane was tiny and the seats were tiny. Could not carry on a bag and it took a long time to get the bag back from having been gate checked."
Pros: "Boarding was easy and fast. Flight crew friendly."
Cons: "Being stuck in airspace for an hour. Caused our flight to land late, making me late for a meeting."
Pros: "Quick flight and also very nice people working. They took good care of us for our short time with them."
Cons: "I have no complaints about this flight. It went very smooth."
Pros: "No entertainment. Water and assorted chips were fine."
Cons: "Plane very nice. Good leg and seat space."
Cons: "My flight was cancelled. I was notified only a few hours before that my weekend plans were ruined."
Pros: "I recomend it..."
Cons: "No complementary food!!!"