The plane was delayed a bit. It wasn't a huge problem though, as we were heading back home.
Flight was great. Boarding was crazy because another flight was boarding late next to ours so everyone was standing and in the way.
very good but no blankets for overnight flight or tv screens…
We were in 1st Class. Excellent service. Easy boarding. No too difficult to speak with someone on the phone. Breakfast was not eatable for me. No screen to watch movies. I don't have or want a tablet. This is first class there should be screens. Even if I had a tablet there was no place to put it. There is a place to put a tablet in economy. Seats were a bit lumpy.
A cheerful and effective crew. Tasty pre-order food options.
My youngest didn't have a assigned seat until we biard6the plane.
There was no seating at the gate, no where to charge your devices, super crowded. Boarding in group F meant all luggage space was taken when it was time for me to board. The boarding crew was short with everyone and seemed irritated. The luggage space was insufficient, the seat was too small for me (6'4") and very uncomfortable trip. I was in a middle seat between a person snoring the whole trip and a person with very strong body odor. The flight crew was terse and unfriendly, seemed irritated and impatient. Yelled a lot at people with earbuds in, understandable. Finally, we arrived 10 minutes early, only to sit on the tarmac for 20 minutes and wait for a gate. Worst flight experience I've had in years.
The flight was delayed by 3 hours and 30 minutes without any explanation.
A little delay but nice flight, nice team. Thank you.
They lock the bathrooms too soon before landing! My bladder was bursting for over an hour. Then the plane had to sit on the taxiway for 1 hour. People started rushing to the bathroom. Creating a dangerous situation.
I love the 2 seats per row. More room. The crew were excellent.
It was amazing although they did bump us up to the front which gave us more leg room and a meal. The service was great! The staff were friendly. :)
Overall very good... staff were friendly and helpful. boarding was good for the most part, but a little hard to get our carry-on bags on there.... I think people should be directed to keep their coats and small bags with them until all the carry-ons are loaded, and then, if there is space, they can put their small bags and coats up top.. makes it much easier to put baggage up. i loved the internet feature, but the entertainment was not there unless you have your own Netflix or similar platform. My chair did not recline, which was very annoying, and the arms won't go up near the isle, which makes it tough to get in and out of the seat.
Staff were excellant. Only snacks served. Some turbulence so we were offered Free beer or wine.
The staff is always great. Just the fact that our flight was the only one delayed from Halifax when all other carries were still flying. It happen a year ago out of Toronto as well. All others were flying but our flight got cancelled 1 hr before the time of departure.
The only issue had when i mentioned about comfort was the man beside me was on the larger side and took about 1/3 of my seat where i was pressed against the wall/window of the plane for the trip.
The check-in staff, boarding staff, and flight crew were all very friendly. Really miss the Porter lounge in Ottawa.
Thanks for giving a beer to everyone in the seat infront of me and then telling me that I can’t have one because they are going to land. I guess I need to pay for a seat and then pick one in the very front of the plane
The flight was delayed by more than one hour. The terminal was consequently overcrowded and hot. We lost our car reservation and hit rush hour traffic in Boston, which added two hours stuck in traffic to our trip.
Awesome, the whole way through. Thank you, this is the new Canadian Airline benchmark.
it was so bad. I tried to board my flight from vancouver to saskatoon. And to my surprise they did not board me cause the flight was changed and no email was send to me. and on my boarding pass which i got from seattle says different flight. I did not knew anyone from Vancouver, air canada crew was rude, i asked for today flight but they were rude and i had early morning dental appointment in saskatoon. I was so much in pain and my whole day is wasted today. and i suffered alot. They did provide me hotel but they did not provide me any food. I am really really disappointed first time had so bad experience with air canada. I may think twice to book it again. If i can get any reply or any composition that would be great. Thanks
Very comfortable (upgraded to business class). The audio on my screen didn’t work, but I managed to play the audio through my phone while watching the screen.
The food was the worst I’ve had on any flight I’ve ever been on.
I was supposed to be on business class at first class from Denver back to Miami due to weather changes. I missed my connection and it’s put on a flight to Fort Lauderdale. Instead of honoring my business class/1st class ticket, they put me in coach, but there were two first class seats open. I think it’s absolutely disgusting that I paid for first class $1300 ticket and they put me in economy and they had to open seats available and I have still not been refunded the difference. I ended up having to eat a snack box instead of the meal I was supposed to get and did not get home till 2 AM so I think that’s a little pathetic that I had to live off crackers for dinner And my poor dog ate some cheese and salami. Oh yes, apparently when they switched me to the new flight they forgot to mention I had a service dog
Flight was late as pilot crew had to land at different airport in their previous flight. Passengers boarded and had to wait for pilots inside plane. Series of incomplete and unnecessary announcements by an annoying voice, rather than complete, informative announcements.
Breakfast was not loaded at SFO due to catering company change. Seems like a major airline at a major hub would have thought of something else or warned passengers to pick up food before boarding a 3 hour flight.
Boarding seemed to be organized bedlam. For what ever reason, preboarding took longer than 20 minutes. Made the plane 20 minutes late taking off. Luckily we arrived on time. Flight crew seemed very friendly. Only slight turbulence.
They hired a new catering company the same day of my flight. They botched the job by not delivering the right carts and after THREE HOURS waiting, the flight crew timed out (flight was 19 hours long and FAA rules state crew can’t work more than 14 hours long). So they CANCELED OUR FLIGHT!! Worst experience ever. Avoid UAL at all costs.
The personnel were professional and friendly. The Boeing 737 Max 9 is too claustrophobic and was very warm at both airport gates, and still warm in the air.
While the staff was pleasant and helpful, the following observations are for your awareness. There was some delay on the tarmac on take off and landing. The paid lunch/food offerings were limited. Entertainment was only available on WiFi at a cost.
I was very frustrated that our first flight from Grand Rapids to Detroit at 6.20AM was cancelled because the captain wasn’t legal to fly. Especially after the fact that we all had already boarded, then had to deplane. I was excited to fly to Korea for the first time with Korean Air for a connecting flight, but had to give that up because of Delta’s mistake. Not only that, but I wasn’t even able to sit with my dad on the longer flight. Our first flight after being changed was also delayed because the captain had to take an uber. The only compensation we got from this giant mess was a $12 airport expense voucher that I didn’t even get to use since we didn’t have enough time between connecting flights.
We didn’t make the flight due to Delta’s check in line moving too slow.
The line at check in was so long and slow that we missed the gate close for our flight. We had to book another flight with a different airline.
The flight was ahead of schedule. A half glass of juice and a cookie is pathetic! No entertainment possibilities. Not even a plug-in for phone or IPad if you wanted to watch a downloaded movie. Back to flying Air Canada!
The flight was ahead of schedule. A half glass of juice and a cookie is pathetic!
The staff were the friendliest I have encountered in years. Absolutely great!
Plane changed to one with no entertainment system or ability to serve hot meals
Flight was delayed 3 times. Then cancelled due to pilot being timed out. They refused hotel vouchers. Gate attendants were very rude and could not help you at all.
Terrible. First my return flight was rescheduled to a terrible itinerary. Paid for window seats where there was no window. All of my seats were mediocre or terrible despite paying in advance for them. Zero onboard entertainment- it didn’t work or wasn’t available. If it was available there were zero instructions provided. I also didn’t like being forced to check my carry-on luggage. Delta screwed me around on the way home with a 2 hour flight delay that caused me to miss my connecting flight so my luggage did not come home with me but had to be shipped on a later flight. Just grateful they found it. But Delta attendants lied about the delay - a supervisor at an info booth assured me they would compensate because it was the fault of the pilot arriving over an hour late but when I went to the boarding gate to get help with this they insisted it was a ground problem in Toronto and not Delta’s fault BUT another flight to Toronto was going around the same time with no delays and West Jet agents in Toronto said there was no notice of any ground delays at the airport (which I have on video). When I went back to the info desk to find the Delta supervisor she was gone. I had to run through Toronto airport asking any availabile West Jet staff I could find to book a new flight home as I didn’t have a connecting flight anymore. Baggage wouldn’t help OR give me my bag back. Because we were one of the last flights into the airport all staff had left. I finally decided to go through security to find an agent at a boarding desk and was lucky to catch one before she left to get booked onto the next flight home in the morning but I still had to spend the night in the airport. It was awful!!! I was scared, travelling alone and desperate to find help - which was a extreme challenge. Maybe 2 out of the dozen people I asked were pleasant. The rest difficult. I felt betrayed. Oh and I kept getting directed to the information desk in Toronto airport but no one was on staff and I used the phone to try calling someone but I kept getting useless recording. I will not be flying Delta or West Jet again. It will be a long time before I feel safe to travel again. Many tears. This was an awful and highly stressful experience.
Good. Would be better if the carry on baggage was free.
Easy boarding and comfortable seating were plusses. Enjoyed the experience and good service from the captain and crew. Many thanks...!
Somehow, my booking was under my preferred name instead of my legal name so they almost didn’t let me board the plane at LAX. This problem should have been notified to me when I was still in Toronto.
Short flight so no food or entertainment. Good landing at SFO and on time. We were told no carryon luggage yet lots of people were puting bags in overhead compartments. The rules need to be made more clear. I was on the first leg of an international flight and this is the first time I could not have carryon luggage.
Poor air traffic controller staffing led to a 50%reduction on flights so we got to wait 4 hrs for our flight! Very disorganized at the gate Poor communication with customers
No Charging ports for personal electronics, which were required to use wifi entertainment.
They are a great airline, and i enjoying flying with them. However my experience with booking through Kayak was a horrible experience. With all the restrictions and glitches of website. My entire bookings by kayak was wrong. And there was no possible way of fixing anything with them, because they hand over responsibility to the airline after purchase is made. Will not be booking through Kayak again and will inform my family and friends not to as well.
I liked nothing about this flight nor the incredible lack of service and communication on this flight from the Captain to every staff member. Arrogant, entitled and lacking any kind of basic customer service
I booked my flight ni November and was placed on standby? How does this happen. Flight was 1 1/2 hours late departure plane was switched to a smaller plane easy to tell this is a government run company they don’t care about anyone
Plane was old, cabin was small, overhead bins were small, seats really uncomfortable, no seat-back entertainment
Excellent crew, great food despite catering issues. We need more people like this.