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Pros: Attentive and very polite flight attendant

Cons: Restroom seems to get smaller and smaller

Pros: The Crew was amazing The seat was not comfortable at all Had a broken back rest

Cons: Fix the seat Broken back rest aren’t comfortable

Pros: Very uncomfortable seat - and I’m thin.

Cons: Outlets not working for my row

Pros: The crew was very pleasant and the flight was comfortable.

Cons: Baggage was extremely delayed. Boarding and take off were delayed too

Pros: Movie selection are great

Cons: The earphone jack Was not working properly have to hold the earphone plug to the earphone jack the whole flight to watch movie

Pros: Comfortable seats, nice staff, clean facilities

Cons: Nothing

Cons: It’s time to update the snacks, bu thank you for serving more than just peanuts. I was very cold on the flight - unusual, but definitely very chilly.

Pros: Made up time on delayed flight. Friendly, efficient and helpful.

Cons: Food

Cons: For one my bag happened to some how end up on another flight I arrived at 4 pm in denver and didnt get my bag till 11 pm yesterday evening

Pros: Safe trip. Kept informed of short delay. Thank you.

Cons: NA

Pros: The flight attendant was amazing. She was friendly, courteous and went out of her way to make my flight very enjoyable.

Pros: Got here early!

Pros: Just ok

Cons: update the gate info correctly and immediately. I was directed by app to go B5A but actually it is B5 gate in SEA-TAC

Pros: the plane didn't crash.

Cons: honesty. 29 minute flight took 3 hours. first they blamed it on waiting for luggage, then they likely realized there were no connecting fllights, so that excuse didn't work, then they were 'closing the cargo doors' for 45 minutes, then they had to de-ice as the plane had now sat for 4 hours instead of 45 minutes, had it left on time.

Pros: Great crew. Old plane but comfy

Pros: The flight attendant was amazing. She was friendly, courteous and went out of her way to make my flight very enjoyable.

Cons: Flight personnel seem like they dont enjoy their job.

Pros: Lots of movie choices

Cons: Filthy plane, one rear lavatory out of order, the other lavatory was dirty from the start of the trip, one of our displays was inoperable and when the crew promised to look into resetting they never got back to us. Just a disappointment compared to other airlines we have flown.

Pros: We arrived nearly on time & without issue.

Cons: The plane was warm & no cool air was being dispersed in the cabin & because of that it was very dry. Better temperature regulation, climate control is needed to make fir a more comfortable flight.

Pros: The crew was very courteous and friendly

Cons: Delays Why is it always a surprise for the crew that the plane needs to be de iced in the winter

Pros: Nothing.

Cons: Get us off plane. Been stuck at gate in plane for over an hour.

Cons: Crew was unfriendly and flight was 2hrs delayed

Pros: Got here early!

Cons: More staffing for check in. Reduced baggage rate. No additional fees. tv features

Pros: Nothing

Cons: If the flight was on time.

Cons: The pilot could have informed us of a delay getting to our gate. Instead, we sat on the apron in the plane for 15 minutes before the flight attendant informed us of the reason for the delay.

Pros: The crew was awesome. Made the flight seem to go by fast.

Cons: Softer seats. They are good

Pros: The movie was good and the seat is comfortable

Cons: Faster baggage pickup at DFW

Pros: The 1st class crew were amazing!

Cons: Baggage delivery was slow and then split between 2 different terminals

Pros: I had to run to the gate and was really thirsty on the plane. I asked for a bottle of water or something, and the flight attendant that said "we don't have bottled water. Sit down and your drink will be with you shortly."

Cons: Be more responsive to customers. By being responsive you can help the flight become more enjoyable.

Cons: Had handicap access seats & the gate reassigned us to bad seats & apart

Cons: Only one mini bag of prezels for a 4 hrs flight. Only 5 movies to watch. Terrible experience!

Pros: I got to watch movie BC of direct Tv. Seats were roomy enough.

Cons: Better choices for purchased snacks.

Pros: Everything

Cons: Nothing

Pros: Nassau security line was quick. US Customs line was quick.

Cons: The Delta line to drop my bags was long and unorganized. The ticket agents were moving in slow motion. I waited over an hour to drop my bag. I thought I was going to miss my flight.

Cons: Nothing. Perfect flight.

Pros: Got here early!

Cons: Only one mini bag of prezels for a 4 hrs flight. Only 5 movies to watch. Terrible experience!

Pros: Crew was nice, boarding went smoothly.

Cons: As always, seats are very tight and not super comfortable... but that’s true for all airlines these days, unfortunately.

Cons: A delay of 28hrs is never positive. I haven’t been able to get my United points either since I was rerouted to SFO. When claiming them the system says that I never boarded the flight to EWR and completely ignore the YYZ - SFO flight. Mediocre overall.

Cons: Flight personnel seem like they dont enjoy their job.

Pros: Smooth price getting boarding pass and we were anytime sit together

Cons: All good

Pros: They were nice. They listened

Cons: No screaming children

Pros: Attentive and very polite flight attendant

Cons: Restroom seems to get smaller and smaller

Cons: they keep using a very old 767: no personal entertainment screen, no USB outlet and absolutely freezing temperature. Most of the people put on their heavy coats.

Cons: Got delayed

Pros: How ferindly they where get on airplane and caring they where the hold time on the flight

Cons: They bathroom up front airplane should be first class and back airplane have there bathrooms

Pros: Seating and serving, both very good

Cons: I couln't get my view on for movies, since there was (I presume) a charge for the earphones. Won't know now what happened to Jean Grey. Maybe offer a small book cart as an alternative entertainment for us cheapskates? do-de-do...

Cons: Flight delayed 2 hours. Wifi/entertainment wouldn't connect.

Cons: We turned around mid flight and had to come back to Houston :( we stayed at a holiday inn and didn’t get another flight out for 24 hours.

Cons: This was a regional jet, and this flight segment was 3 hours. The seats seem to have a little more leg room than larger jets but much less cushioning, and the pitch/shape of the seat back was very uncomfortable. I could barely walk when we reached Houston.

Cons: Delay that caused us missing the connecting flight.

Pros: Service was friendly

Cons: Food from Dulles to Munich was one Of the worst dishes served on the overseas flight

Pros: The crew was awesome! The steward was engaging and made us all laugh and feel comfortable for a short flight when he didn’t have to. He had a great sense of humor and gave the kids cookies and wings. Something I haven’t seen in many years. He and the pilots were great!

Cons: Nothing.

Pros: The crew was very courteous and friendly

Cons: Delays Why is it always a surprise for the crew that the plane needs to be de iced in the winter

Pros: Had seat open next to me

Cons: Delays on afternoon flights East create all sorts of problems; fewer options the later the arrival

Cons: Tv wasn't operating correctly

Cons: There was supposed to be wheelchair assistance at Richmond upon our arrival. Waited as long as I could. When no one came with a chair or any assistance, I had to walk ! struggling! so as not to fall to the baggage claim area, claim my luggage without any help, and then to my get myself and my luggage outside to meet ground transportation.

Cons: For one my bag happened to some how end up on another flight I arrived at 4 pm in denver and didnt get my bag till 11 pm yesterday evening

Pros: The crew were kind and helpful and kept us hydrated

Cons: The seats are so tightly packed that it’s quite uncomfortable

Pros: The food options and that we were offered drinks multiple times.

Cons: Nothing! It was excellent

Pros: Crew was great

Cons: Lots of screaming children. Not much to do about that...

Pros: The crew was very courteous and friendly

Cons: Delays Why is it always a surprise for the crew that the plane needs to be de iced in the winter

Pros: the plane didn't crash.

Cons: honesty. 29 minute flight took 3 hours. first they blamed it on waiting for luggage, then they likely realized there were no connecting fllights, so that excuse didn't work, then they were 'closing the cargo doors' for 45 minutes, then they had to de-ice as the plane had now sat for 4 hours instead of 45 minutes, had it left on time.

Cons: Boarding zones is confusing. What does boarding zone "basic" mean?

Cons: Refueling took over an hour.

Pros: Crew was great

Cons: Lots of screaming children. Not much to do about that...

Pros: Very professional.

Pros: Smooth and fast.

Cons: Headphones should be free. Also some free food would be nice.

Cons: Flight delayed

Pros: Lots of leg room

Pros: Crew was nice, boarding went smoothly.

Cons: As always, seats are very tight and not super comfortable... but that’s true for all airlines these days, unfortunately.

Pros: Flight crew was great, smoooth flight,