During the flight there wasn't much turbulence so that's a plus for me, the snack was pretty good, the attention and amability from the flight crew was incredible.
Given Covid protocols, it is still baffling to me how these planes can be so overcrowded. But the flight in general was okay.
Pros: "It was a nightmare. The reps were confusing and giving different answers"
Cons: "Everything could have been better I spoke to 4-5 AA reps/staff, they were horrible. Need lots of training."
Pros: "Amazing plane, great service, Air. Crew was amazing"
Cons: "Get the 787 back to this route."
Cons: "San Salvador gate is to small, everybody on top of each other"
Cons: "Food availability."
Cons: "This is my first time that I travel to US form dec 18 and have to pay for luggage. I can understand if that’s a company policie, but maybe I can flight in another airline that’s doesn’t have any variable fees."
Cons: "Prior to boarding, a gate attendant talked to the passengers in a VERY condescending way with regard to their carry on luggage. The original plane had mechanical problems, identified after half the passengers had already boarded. It was stressful enough without this person raising her voice and talking to us as though we were children."
Cons: "They take my hand luggage in there are lost I don’t know what to do now"
Cons: "Flight got delayed missed my connecting flight rebooking options are garbage. Hotel was not accepting people from AA. Their shuttle company at MIA airport showed up 35 minutes late"
Cons: "Sat waiting for gate for 30 min"
Pros: "In flight entertainment. Seats had leg room and I was seated beside my spouse."
Cons: "The flight being on time."
Cons: "The explanation for why the flight experienced so many delays wasn't given. The flight was clearly overbooked and the organization of the crew while boarding the plane was poor."
Pros: "Fast flight"
Cons: "Delays that were not weather related. Ground crew changed shift and delayed us 30 mins and then they got a strap stuck that delayed us further. Overlap crews so that u always have a crew to work the flights"
Cons: "Staff, room, boarding process, flight schedule and more!"
Pros: "Food was better than expected, entertainment options were good."
Cons: "If all airlines would just board the people at the back of the plane first, it would go a lot faster."
Pros: "food,movies, prices"
Cons: "Our flight was overbooked and we were moved to a later flight causing a 7 hour layover and arrived at 2am the following morning."
Pros: "Extra coffee/tea available outside of the standard food times."
Pros: "Crew was nice and gave my son Captain Wings"
Cons: "Left 50 minutes late, only provided sugar cookies as food"
Pros: "The attention and services"
Cons: "There was no individual entertainment on board (TV’s, internet, etc)"
Cons: "My luggage was inexplicably placed on a later flight which arrived an hour after my flight arrived."
Pros: "The crew was terriffic"
Cons: "seats are tiny, but that's what I paid for."
Cons: "Flight was delayed 2 hours, then moved to the next morning at 6am. Before we got to the hotel, the flight was pushed back to 8am. All for mechanical reasons. We've flown this route before, and have had an abnormally high number of mechanical issues. They seem to use older planes for these shorter flights, and it really shows. Technology could really help ease these situations. American's app does not allow you to look at rebooking options, so we had to stand in line for a solid 30 minutes to speak to an agent. Since it was the last flight of the night, there were only 3 agents there to help an entire plane's worth of people. Calling American didn't help. They couldn't help with hotel/food vouchers. These types of vouchers seem like something else that could be distributed through the app or electronically, eliminating the need to stand in line and grow increasingly frustrated. To add to the fun, the vouchers were not event enough to get a hot dog and drink for dinner, then a coffee and pastry for breakfast. Once we got the vouchers, trying to get to the hotel was a disaster. They had 1 van, so they could get about 10 people every 30 minutes. We just took and Uber, and were eating in the restaurant by the time others were still arriving from the shuttle. There was no one from American there to help coordinate with the hotel or shuttle. We were like blind sheep wandering around looking for the van. Finally, arrive for the flight the next day, and they start boarding about 10 minutes before the 8am takeoff time. So, of course, we were late getting off the ground. Then, when we arrived in Dallas, our gate was occupied by another plane, so we got to sit on an old plane for an extra 30 minutes until another gate opened up for us. Really, other than crashing, not much else could have gone wrong. Made American look completely incompetent...which is happening more the more we use them. Next time, I'll pay a higher fare to fly with Southwest."
Cons: "I bought travel insurance as I do with any trip. I have a complicated family emergency that forced me to call off the trip. Being that I bought trip insurance, I felt good. Well turns out they make you jump through so many hoops that your travel insurance fee is useless. I sent a letter to Allianz (the company that handles the travel insurance) and blasted them for their insensitivity in a difficult time. Going forward, I will not be purchasing travel insurance in the future. It may sound irrational but if you think about it, travel insurance is the tax on gullible people. You hear travel insurance and one assumes that if you spend the extra money on the insurance and something comes up, you can at least get much of your money back. Don't count on it! It's a 1/1000 chance they will do the right thing so the odds are not in people's favor. If you want to be smart, use the money you would have spent on travel insurance on some pre flight cocktails at the airport bar. Air travel is hellish enough without scams like Allianz!"
Pros: "Good flight. No wait for the luggage,it was deplaned before we reached the claim area."
Cons: "Check in was a little confusing. The line for security was extremely long. After it was a breeze."
Pros: "Everything, the plane was big and comforting, the fly attendants were very courteous and professional. Awesome fly."
Pros: "The food was okay, and the flight attendants were lovely. That's about all the positive things I have to say about that."
Cons: "The entertainment was high my list, only because you're stuck on a flight for many hours. Although I was exhausted because I had a 8 hour layover in Manchester, it would have been nice to have a couple of entertainment options. On my flight on British Airways from New York to Gatwick, we had so many movie and series options. These things are important on a long flight, otherwise the flight becomes torturous because you run out of things to do. On this flight, we had no choices, only what was given to us to watch. This made my flight unbearable."
Pros: "All was good ..."
Cons: "The dinner alternatives were not available for everyone ... probably because we were sitting close to the last row of seats. That is not acceptable because everyone is paying the same regardless were you are seated."
Pros: "In flight entertainment was good. The Founder and Creed are great movies."
Cons: "It's an old plane and almost nothing works. The food was not great. The crew was horrible. It sounded like the pilot was drunk. The crew treated us like we were a burden. They spent the entire time bothered and ripping on the passengers."
Cons: "Will never fly American again"
Pros: "The plane was new and nice looking"
Cons: "The flight was delayed. The crew was rude . Seats were not assigned until boarding NPILWL3B. Of course they give you the worst seats."
Pros: "This trip of 7hrs with AA was excellent customer service. I was very surprised, I loved it!!!"
Pros: "Flight was good."
Cons: "Just getting through immigration in Miami fl."
Cons: "Flight was delayed, missed my connection and was told I would have to spend the night in Philly."
Pros: "I did not like any of it."
Cons: "We couldn't hear any of the group calling. There were so many different reward members that by the time group B was called I had to check in my baggage. I was not able to pick another seat during ticketing. When I fly for business I generally have a carry on so I can quickly catch my ride however dour to check in of my baggage I had to wait another 30 min before I received my baggage. Air hostess were not very friendly or helpful."
Cons: "-AC was way too high. -Blanket was way too small and thin. Only cover half of my body and they didn't have any extra blankets -There was no free movie available on a flight that's over hrs long. -I got sick because it was so cold"
Cons: "El vuelo partió casi 1 hora de retraso lo que significó que debí correr para alcanzar mi siguiente vuelo."
Pros: "The plane was almost empty and so I was able to rest comfortably."
Pros: "Crew, entertainment, on time"
Cons: "The rental car they have different than show price is diferentente u pay more than kayak ofert to hight price they I was. Not happy you should be check that they said the insurance u offered is not valid in el salvador"
Cons: "Poor service any customer service"
Cons: "We where waiting for a free gate more thanan hour!"
Cons: "The pervert that bumped me to first class."
We were in business class and had to go and find someone to get a drink a couple of times during the flight. Meanwhile, the lady in front of me slept for the first part of the flight and had her dinner later (making a lot of noise) and the steward treated her like royalty. Deplaning was also extremely odd as they spent 15 minutes letting all people off first that had to catch other flights. We were only 15 minutes late. I’ve almost never had to do that before, and only when we were extremely late. Almost seemed like this crew was new and/or inexperienced. Im sure they are going to blame Covid!
Online check in the night before made boarding easy. Free check in of luggage at the gate was also offered. Crew offered drinks twice. Wish they would give food like they used to instead of selling it. On board entertainment was good & worked well. Surprised that it was a full flight but it was comfortable. Boarding and deplaning was organized and check in luggage came out promptly!
Pros: "Food and beverage service was great. Wine/beer and hot meals provided on the long flight were really appreciated. Excellent restrooms on the 787."
Cons: "Not enough leg room etc. for the long flight."
Cons: "Flight was delayed 1 hour. We still managed to make our scheduled rendezvous."
Pros: "It was a small twin prop so there was only one cabin crew, but she was really pleasant."
Cons: "Instead of just staying on the plane we were required to deplane and take all of our luggage and haul it all through a long winding ramp and hallway into the airport. As soon as we got there, they said it was boarding immediately and we had to turn around and haul it all right back."
Pros: "This was years ago, and yet I still remember how comfortable I was. The waiting facilities were nice and the airplane service very client friendly. Air Canada was definitely the best flying experience I have ever had."
Cons: "improve the accompaniment of the drink"
Cons: "Toilets were dirty and not enough toilet papers"
Cons: "Waited on aircraft for over one hour after boarding Flight attendants did not provide any updates or compensation for passengers sitting and waiting See tweets from other passengers on aircanada who experienced the same confusion, lack of updates, inattentive staff, pilot made very few updates and did not instruct flight attendants to do anything to make situation easier Delayed over an hour after we were told flight would be departing Offered pretzels Bathrooms were not cleaned after previous flight (garbages over flowing, stench, water everywhere) No air conditioning in flight Did not turn on wifi for the flight Will be filing a formal complaint and requesting a refund."
Cons: "The flight was late more then 2 hours. I missed connection flight!"
Pros: "Good entertainment system and lots of selection, great food. Standard service by accommodating crew both in the air and on the ground."
Cons: "Not the most comfy seats on the old plane, but no major complaints."
Pros: "The crew was wonderful so unpretentious and responsive."
Cons: "The food was not that good. I don’t eat potato salad out. The pasta was not flavorful. I wish airlines would switch to butter cookies and skip chocolate chip."
Pros: "They got me home"
Cons: "Flight was delayed 2-3 times with no explanation. The food in the gate was trash . After boarding we waited on board for over a hour before take off , during which time someone was duct taping the inside of the plane together and I sat on a broken seat . The single flight attendant refused to take trash from people who didn’t finish their beverage . While the plane was reversing there was a huge bang and the plane shook as if we hit something . I observed gate agent repeatedly tell customers that she couldn’t help them find out if their flight was delayed and to just look at the computer board ."
Pros: "Customer service crew sorting us out on new flights had patience of saints"
Cons: "Did not make flight, gate crew rude and did not give information."
Pros: "The crew was friendly. Smooth flight except the usual unruly passengers"
Cons: "I cannot think of anything i didnt like"
Pros: "Comfortable seats, friendly crew."
Cons: "Almost two hours delay each way."
Pros: "Excellent attention over the telephone for re-royting. Thanks to Kayaks timely notification I was able to rearrange my return."
Pros: "Comfortable flight, very pleasant cabin crew."
Cons: "No flight entertainment at all."
Pros: "Clean plane. On time departure and arrival. Transport service as expected. This is the INTL review."
Cons: "Even coach class international flights typically have full food and beverage service, as well as in flight entertainment. There was ZERO in flight entertainment. And the beverage service consisted of coffee, tea and water. That's it. It would be useful to provide more details at time of booking."
Pros: "Food was okay. Crew was okay."
Cons: "Plane was so packed and tight we felt like sardines. Even a few more inches of room would make a huge difference. They also added two or three extra rows to the back of the plane. Folks were practically sitting in the crew staging area and literally directly next to the bathroom door. So glad we didn't get one of those seats."
Pros: "This was a boring flight which is a good thing, no drama, no mechanical problems, no weather problems. More leg room than an overseas flight."
Pros: "Spacious seats"
Cons: "Rude staff, delays both to and from Toronto on my flight and numerous others."
Pros: "Easy , on time, friendly"
Pros: "Friendly service is so important to me - and the staff and flight crew at Air Canada met all my expectations. I had the displeasure of flying United on the way to Seattle and I must say the service at Air Canada is far above!"
Pros: "Flight was over an hour late Boarding was chaotic from the airport staff"
Cons: "Wish I could select no stars"
Pros: "friendly pilot"
Cons: "Delayed 25 minutes, and threatened to fly without 15 passengers due to strong headwinds and need to reduce weight. Never heard that one before."
Pros: "Free beer, one flight attendant"
Cons: "Crew was rude and didn't care much"
Pros: "Entertainment and food were nice. There were two meals, one would have been fine, but both were great."
Cons: "The check in counter in Dublin was horrendous. I was forced to check a luggage that was my carry-on on the outgoing flight so there was no reason it was not going to fit on the upper compartment, but the counter agent forced me to check it anyway, even with it being under weight limit. The line was huge and there were 5 counter agents, but 3, and at times 4 agents, at a time, were only pulling from the priority boarding line. We had to wait more than one hour to check in. Than to the boarding, the same people from the counter were the boarding agents. The boarding was extremely slow and again unorganized."
Pros: "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
Cons: "Checkin process has to be SERIOUSLY reviewed and improved, especially for International travelers. Our boarding passes printed in Okinawa had to be REPRINTED in Tokyo for some reason, and we narrowly avoided a huge line to wait into because staff mistakenly made us wait in the WRONG lane. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
Pros: "No delay. The plane came half an hour early which is ok. There was no complimentary food but drinks were offered. It would have been nice if peanuts/cookies/chips were offered. There was no entertainment so the rating was 1star. Emails were sent to inform us of changes in schedule and also to check in on line. Leg room is good as we can stretch our legs (I guess you can say that we are not that tall) we wish to travel again with Air Canada in the future."
Cons: "My flight was changed and I wasn't informed - I cleerly checked my information beforehand but it would be nice if flights were to change by two hours, to know in advance so arrangements could be made"
Cons: "The entertainment consisted of an IPad that you had to rent, and the attendants were not cheerful not helpful.... Just in a constant hurry."
Pros: "The meal (pasta) was good. The seat was roomy enough. The crew offered water and other beverages frequently. The"
Cons: "The snack (cold sandwich with nothing else) was disappointing. VERY limited entertainment options: rent an iPad and hope it has a movie you want to see, or nothing. Not good for a long flight Also had to restock the lavatory myself"
Pros: "Good food, great entertainment. The extra for economy plus was well worth it."
Cons: "Flight was delayed but most of the delay was recovered during the flight."
Pros: "Smooth flight"
Cons: "Some of the crew is not friendly."
Pros: "There wasn't a single thing I enjoyed about coming back to Calgary through Toronto. Our flight was delayed 6+ times and we had to sleep on the floor of the Toronto airport being dodged by air canada personnel all evening without the ability to get our bags! It was terrible!"
Cons: "Our entire experience using air canada on our return flight was atrocious. Read above comment."
Pros: "The food was decent and the snack was good too -- a small hot pizza."
Cons: "-very little leg room on rouge plane -do not own a device to watch movies etc -this is very exclusive and assumes that everyone has access to devices"
Pros: "When my food was late they refunded it"
Cons: "The boarding times were quite far behind The lack of TVs was unfortunate, and renting an ipad instead for more money is cheap."
Pros: "Great Pilots The pilots were great! The weather was not optimal, but they did a great job of making us as comfortable as possible."
Cons: "Better Quality Food Needed The salted plate served was sub-standard. Also, it was full of salt and poses health risk for many people. In the past, better food was served including a pot pie. Also, the staff should be more aware of the wines to be served. And there is not enough attention paid to service in the executive cabin as the attendant runs back and forth between both cabins."
Pros: "Leg room adequite."
Cons: "Only beverages served, there wasn't the usual snack."
Cons: "No good movies or music"
Pros: "The airline personnel in Montreal was accommodating when several of us missed our connecting flights, automatically providing a hotel room and food vouchers for each of us."
Cons: "We were delayed an hour because of a miscommunication with the refueling truck in Montreal before the flight came to Bradley. Then, we sat almost another hour on the tarmac at Bradley Airport because the flight plan was not approved. This caused me and several travelers (out of a small flight of approx. 20 people) to miss our connections in Montreal. Miscommunication seems to be normal for AirCanada, at least in Montreal (almost missed my connection on the way home, too). I will not fly again with this airline in the foreseeable future."
Pros: "Excellent customer service, offered plenty of water to drink, entertainment consoles worked on this flight. Suitcases didn't take long to be unloaded."
Pros: "I like that personel was nice on the way back from europe."
Cons: "On the way to Europe i find out that i was supposed to download the app in order to watch movies on the plane, apparently i was supposed to get an email from Air Canada however there was NOT A SINGE EMAIL from Air canada. On breakfast they offer me banana bread. ARE YOU REALLY serious???? no eggs or sausage or something. Disgusting!!!! Had to beg flight attendant to give me piece of old bread. Very disgusting air lines!!!!!!"