Late one hour. Apparently equipment failure
Missed my flight because the baggage check in closed, but what bothered me was that the attendant did not give any solutions or help, just coldly said “you can’t get on because you can’t check in your bag” and continued to tell me that I should just throw my luggage and all my things away to at least check in and get my body on the plane. I felt like I had to coerce her for help or advice on what I should do with my situation and she didn’t really give me any beneficial help until right before my gate closed and my plane departed. As customer service, shouldn’t they offer help without having the customer feel like they need to convince the check in attendant to give them alternate solutions?
Crew was super nice, service great and plane comfort appropriate for the duration of the flight.
Overhead compartments very narrow and could not fit small carryons.
The cabin crew on our Munich to Denver leg was absolutely the best ever!
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