Daily cleaning, installation of cabin HEPA filters on flights from Shanghai Hongqiao Intl to Toronto
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|November||Best time to beat the crowds (30% less expensive on average)|
|March||Most popular time to fly (47% more expensive on average)|
Average price round-trip
|C$ 1,240||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 565||or less|
Good deal one-way
|C$ 365||or less|
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Scores according to KAYAK customer reviews
Pros: "No..no redeeming features.."
Cons: "Coffee was the worst I've ever had. The 2+1 powdered mil and coffee stick. Truly awful. But i suppose there aren't many people on the flight who would order coffee..I would even pay extra for a coffee if they had a quality option. Food is comparable to a school canteen. I would probably pay 20rmb for this in Shanghai. Frozen butter for the half-frozen bread. They really couldn't do worse..."
Pros: "Seat was comfortable and it was a huge plane there was little delay on order such as water or any thing."
Cons: "Service inside the plane by the crew members!!"
Cons: "The crew is very nice and my Premium economy seat was great."
Pros: "Food was okay"
Cons: "Media system had to be fixed"
Cons: "NO option for vegetarian food only chicken and beef are not suitable for all passengers."
Pros: "Movie selection"
Cons: "More food options, both meals were chicken and rice. Website too difficult to use to prepick meals and seats"
Pros: "The crew is very friendly , hard working and helpful."
Pros: "They put us up in a hotel"
Cons: "We missed the connection due to airline delays. So the flight they're going to get us into Bangkok will happen the evening of the next day. If they can get us the ticket change."
Pros: "China Southern has an excellent and attentive staff, very friendly and responsive. The boarding process is smooth with very little complications. In the course of 20 hours they served two full meals with sandwiches for snacks. These were decent meals as far as I am concerned."
Cons: "Guangzhou to Toronto, the cabin was a little warm for my liking, I don't think it ever got below 25°c in there, for me it made it a bit difficult to sleep. This was not the case on my flight from Toronto to Guangzhou so maybe this was just an isolated case."
Pros: "Great smooth flight"
Cons: "Flight was late. Disembarked at the China Southern repair building. Miles from the terminal"
Pros: "Flight attentendents are excellent"
Pros: "The service was outstanding. They had a person waiting as we got off the first flight to guide us to the second flight. The stewardesses were attentive and outstanding. The seats were comfortable, the food and movie optons were top notch. I can't recommend business class highly enough."
Cons: "I loved everything!"
Cons: "I'm sorry but the Chinese push people and crowd people like no other. There's no such thing as personal space. For that reason, I won't book on this airline again. The Beijing Airport wasn't pleasant. Had to sit downstairs in the basement gate area just to get internet connection which was non existent. Airport was pretty small to be waiting around for 3 hours. Won't connect through there again."
Pros: "price, considering have the price are tax and fees, it's a great deal. plane, new equipment, 777 with modern entertainment crew. amazing how they been over backwards to satisfy a few disgusting rude middle aged male Chinese travelers."
Cons: "stereotypical Chinese travelers. rude abusive loud, they warn their reputation layover, 6 hours for flights between major cities seems excessive. hub in gaungzhou stinks"
Cons: "I paid the seating selection and seat was assigned. The southern airlines changed my seat, didn’t fulfi my requirements. Didn’t do anything to comfort me."
Pros: "I liked almost all services."
Cons: "Plane location and its information should be acknowledged to the passengers from time to time so that they are well informed about that & their travel time would be more interesting and informative.I donot see any other major thing to upgrade besides that."
Pros: "Efficiency during boarding and takeoff."
Cons: "Obtaining a Visa in China was a nightmare. China southern had 100 people sitting in a small room waiting hours to even get their passports back. It was disorganized and frustrating. Would never fly China Southern internationally again."
Pros: "Basically I didn’t like much. Food was terrible, individual tv entertainment wasn’t available on my return flight A330."
Cons: "Food , tv, many hours of waiting for boarding"
Pros: "China Southern was good in most respects."
Cons: "Transfer through Guangzhou was bad, no need for immigration on an international transfer, immigration staff slow and rude."
Pros: "The space"
Cons: "The time in the plane because of delays for take off"
Cons: "We were put on a bus go round to another side of the terminal to walk up the staircase, where I can clearly see that the skybridge is actually attached to the plabe, why can't we go through boarding like normal people do?? Very bad arrangement from Baiyun Airport."
Cons: "Not being able to get a 24 hour visa to leave the airport and spending 10 hours waiting for the connecting flight at the airport"
Pros: "Food and check in staff"
Cons: "Crew member from JFK to Can unprofesanal from Can to Ktm very exlent costumer serves It was fisrt time I fly but as hole not bad"
Pros: "I was especially impressed by their punctuality especially given that most flights out of China are delayed."
Cons: "The food was not very good. The dessert tasted artificial but I suppose for airplane food it could have been worse."
Cons: "I reserved the wheel chair service but when I checked in at the counter with the wheel chair symbol, I was told they changed the counter to the other one which is far away and they also rejected to help me check in there. I had to move to the one with a long queue to handle those standby customers. This is my worst experience ever. The service of China Southern airline is becoming worse and worse. Never recommend again."
Cons: "Food was horrible and entertainment center had to be reset 5 times."
Pros: "Non stop Flight to Guangzhou,Timing of the is good you can start your work earlier."
Cons: "only they serve is chines food , They should have 2 options. they dint have any new movies"
Cons: "I lost money because I bought my ticket in USD and gogt charged $1000, then when I got refunded I only got $880 back. Garbage service."
Pros: "I had never flown China Southern and the 777 flight from JFK to CAN was very nice. Business class seats were some of the most comfortable I have been in."
Cons: "No complaints about anything."
Pros: "On time boarding and departures. Comfortable seatings. Courteous and caring flight attendants. Food and snacks availability was great."
Cons: "Staff was unaware of the type of meat being served (we do not eat pork) It was evident that the pillow and head rest covers were not changed since the previous passenger's hairs were still attached.. very gross"
Cons: "Small plane so not very comfortable."
Pros: "Very good service"
Pros: "Very friendly crew. Nice standard first class seat. On time departure."
Cons: "food was only so so."
Cons: "Cancelling my flight and unable to get me home for a wedding in time. I had to rebook on another airline and got no answers to when my reimbursement will go through."
Pros: "They provided two meals from LAX to CAN, and another meal from CAN to HAN. Plus, because we had an 8-hour layover in Guangzhou, they gave us a hotel room, which we only used for about 3 hours, and which had a free breakfast buffet for guests. That was a nice way to spend what would've been a boring layover."
Cons: "Online checkin did not work."
Cons: "WHEN WE BOARDED THE PLANE THEY FINALLY SAID THERE WAS A DELAY ON THE INCOMING PLANE Really! all the planes were late I checked in super early and they would not let me go on an earlier flight; maybe I would have gotten to Yiwu on time..."
Pros: "I ate food"
Cons: "The food was bland, no flavor, inadequate in service. Kept asking for water/soda and took forever and choked at one point"
Pros: "Everything is excellent"
Pros: "The service"
Pros: "I had just suffered multiple breaks in my arm/shoulder and was returning to the States. I was in considerable pain and flying alone - this was the first flight out I could get. Everyone was AMAZING. From helping to rearrange seats, other passengers, and even upgrade to maximize comfort and minimize more damage to my arm to helping open any food packages so that I could eat with medication and checking in on me frequently, I couldn't have asked for better attention given the situation. I hadn't heard of this airline before but now highly recommend - they were amazing through two flight legs, two different airline crews, and 3 airports. Cannot thank the crew enough for their attention and care during a very difficult time. I am a frequent traveler and this is the best customer experience I've ever had."
Cons: "Nothing, they were amazing."
Pros: "Meals were served. Seats were comfortable."
Cons: "Nothing really."
Pros: "I liked the extra leg room that I received with the upgraded seat due to my Skymiles affiliation. The crew far exceeded any American airliner. Food was good. Wasn't my favorite but it was a good meal considering what you would receive on other Airliners."
Cons: "Check in was a bit slow"
Cons: "Newer plane. Nice crew."
Pros: "The comfort"
Cons: "Food choices were terrible"
Pros: "Entertainment is a 5 star. So many movie and TV options."
Cons: "Food made me sick... sick before I even arrived at destination"
Cons: "Had to turn off electronic devices an hour before we landed."
Pros: "Was actually an Air Canada flight. AC has much better seating in Economy Class. Seats have more room and more recline."
Cons: "United made no effort to alert us to the fact that we were actually flying Air Canada. Our rewards upgrade to Business Class was not honored.Extremely misled!"
Pros: "Crew worked hard under difficult circumstances but flight was not well equipped"
Cons: "First we boarded and then had to deviate and move to a different delayed flight. No head sets, tv did not work , seat was very uncomfortable."
Pros: "great job over all."
Pros: "Crew was good. Food was ok."
Cons: "Athens check and security processes caused huge delays resulting in our missing our connection in Toronto and having to spend the night. NONE of the entertainment systems worked on the flight. We were rebooked without an opportunity to make our original flight which was possible. Agent also unkind"
Cons: "The plane was old and tired. The seats are just a step up from a park bench. There was virtually no entertainment system to speak of."
Cons: "Roomier Seats more isle space and comfortable seating. Better head sets"
Pros: "The customer service wait is extremely long especially when u get hung up on and start all over . But one man was very helpful in changing to accommodate me next day"
Pros: "Staff was nice. Comfy seats."
Cons: "They had to check mom's little bag, so we had to move things into her carry on that she needed."
Pros: "It’s ok. The airplane is not comfortable. It’s old and small"
Pros: "Cabin crew was friendly."
Cons: "United 737-800 seats are cramped. The flight was severely delayed due to weather, and United did not do well in communicating that well. We had to wait 38 minutes after arriving in Toronto for baggage to start arriving in the baggage hall. United did not provide customs cards prior to arrival."
Pros: "Landing safely"
Cons: "Late departure. Poor food sale selection"
Pros: "The flight captain made up the total time that the flight was delayed, good take off & good landing, got us to Toronto on time. Thanks."
Cons: "Male flight crew could be better - first do your job of giving out the immigration forms then chat, not complete handing them out just one minute before landing so passengers can de-plane & then fill out the forms"
Cons: "The flight leaving Houston was delayed by over an hour due to some problems finding another captain for the flight thus extending the layover time by at least four hours. As a result I didn't get back to Toronto until around 12:30 in the morning. Otherwise everything else was fine."
Pros: "The crew was amazing and very helpful and kind. The flight was delayed but the crew was positive and boarding was very fast and efficient."
Cons: "The morning snack had egg and I am allergic to egg so I could not eat it. There was no non-dairy creamer for my coffee."
Pros: "The crew was great, the seat was very comfortable. The flight was quick and seamless."
Cons: "US Gov shutdown a pain to get thru customs and security. cabin crew on flight to YYZ was terrible."
Pros: "Even though we boarded late, things moved along and we got out just a few minutes late."
Cons: "We boarded late because they told us they were cleaning the plane from the previous flight, but when we finally got on, the floor under my seat was still dirty, so I don’t know what they were doing...."
Pros: "I like the entertainment screen"
Cons: "The mini pretzel.,,"
Cons: "Flight delayed until 8pm then sat on the plane in Toronto for 45 minutes waiting for a gate and because we were sent to a parking area with numerous other planes and ended up getting boxed in and couldn’t get to our gate earlier. Nothing offered to the passengers during this time, not even water."
Cons: "Almost six hours late in Toronto Missed all connections No hotel No transportation No shave kit Exhausted"
Cons: "That we never got to Chicago went to Washington instead"
Pros: "Everything was great and i hate flying"
Pros: "Crew was great"
Cons: "In flight entertainment very glitchy, was unable to watch anything."
Pros: "Cannot rate the food as I didn’t have any."
Pros: "quick, considerate servers, clean,"
Cons: "was not able to checkin online. had to go to the counter and wait in line ot get checked in. this needs to be improved. unable to get Rouge entertainment once in the air. so couldnt watch movies. this should be expained while on the ground before take off."
Pros: "We have Global entry so the security was a breeze. Everyone was happy !"
Pros: "Roomy sears free WiFi. Free coffee"
Pros: "Comfortable; friendly crew"
Cons: "Flight was delayed on takeoff and then waited for about 45 minutes on the ground before getting to the gate"
Pros: "Pilot candor"
Cons: "In flight service"
Pros: "Comfy seats! So nice when you have a comfortable chair"
Pros: "Despite delays the captain was communicative and gracious."
Cons: "Only one person was at the gate checking passports on a full flight so embarking took a very long time, making us late. Entertainment system was pay-only and the screen couldn't be turned off so we had ads flashing brightly in our faces the whole trip."
Pros: "Attendants were friendly"
Cons: "They could not find our flight in their system which was very nerve wracking."
Pros: "Flight was smooth and comfortable. Flight attendants were kind and courteous."
Cons: "The speaker system was a little loud when announcements were made."
Cons: "Late by almost an hour"
Cons: "No seatback screens."
Cons: "For the second time in a row, the Houston Airport crew did not transfer the luggages to Air Canada."
Pros: "Greg care and service from those stationed on board."
Cons: "Very long walk from aircraft to immigration"
Cons: "Flight was delayed for 2 hours"
Cons: "Flight was delayed. Time was posted at gate for new time. Went to get dinner and when we returned to gate saw that the time had been moved UP from previous anouncement and practically missed our flight."
Cons: "Tight seating for transatlantic flight. More importantly avoid Toronto at all costs. Need to clear customs and go back through security again on a connecting flight. Takes forever. Food was not good at all."
Pros: "Had own entertainment did not use however like the app availability. Considering all of the weather delays I am very impressed and happy with service."
Cons: "Unfortunately there were no hot beverages, but cold were served."
Pros: "Amazing plane with great features! Incredible staff!"
Cons: "Bathrooms should be bigger"
Pros: "Crew were all friendly and trip went very smooth in the air. Havent flown for years so computer checkins were a bit overwhelming at first but staff again very helpful. thanks for a great experience Mildred Johnson"
Pros: "Nice and happy/friendly people working for the airline..will take this airline again"
Cons: "Flight was 1 1/2 hours late departing!"
Pros: "Flight was on time"
Cons: "Check in was terrible"
Pros: "Empty plane do had lots of space. Super comfortable."
Cons: "The food more options"
Pros: "very friendly, courteous staff comfortable seat"
Cons: "check-in process was confusing"
Cons: "package service. lost my package twice."
Pros: "The crew were very attentive. Lie down seat"
Cons: "A little outdated for Business class in comparison with other airlines however for the price i would say it's worth it."
Pros: "Ms. Liu/Chang is one of lovely cabin crew，bring me awesome smile and unforgettable nice experience"
Cons: "No notification that my itinerary required a visa - despite a 144hr transfer allowance for both Shanghai and Beijing it does not apply if you fly in at one and out the other! You only 24 hrs in that case. And I found this out at the gate in Osaka."
Cons: "Departed an hour and a half late"
Pros: "I liked that the crew on the flight was polite . That’s it . Everything else was TERRIBLE."
Pros: "The seats were decent. The flight attendants were very attentive."
Cons: "The food was not to my liking."
Pros: "Good flight, clean, good service and great price"
Cons: "Food for vegetarians is not that great. Carry your own food. English is definitely a problem for the crew but everything is manageable."
Pros: "I think the food served on the flight has improved significantly over the last few years. I've been flying Air China for the past few years and am very impressed by the progress made by Air China. I will continue to be a loyal customer of this airline. Thanks!"
Cons: "The crew was short tempered, dismissive. Our plane was delayed for hours and they got angry with us for asking for solutions for our missed connections. The only people who got the time of day were the Chinese speaking people. Could not provide me with my pre requested vegetarian meal, so for a 22 hour flight I had some dinner rolls and about a quarter cup of fruit. Not worth the discounted airfare."
Pros: "Transit time"
Cons: "Food, entertainment"
Cons: "Bad audio quality on entertainment system. Poor communication and food service. No way to call airlines beforehand for arranging special meal."
Pros: "Having an empty seat between myself and the other passenger. There was also a plug between each seat to charge devices."
Cons: "We couldn’t use any devices and had to rely on in-flight entertainment."
Pros: "Food was pretty good, staff was attentive and helpful, amenities were nice, if unremarkable. The airfare was incredibly inexpensive!"
Cons: "The "electronic devices must be off" rule is stupid. Most airlines allow you to have phones on once we're at max altitude and many even offer in-flight wi-fi at a cost, which would have been great on a 14 hour flight. Huge miss on the part of Air China. Also I understood that I was supposed to get a complimentary hotel for my long layover but the U.S. office didn't actually reserve it like they said they would so I had to pay out of pocket. Another huge miss here."
Cons: "No ability to charge smartphone or laptops"
Cons: "Air china needs to improved plane and food"
Pros: "Good services, arrive on time."
Cons: "Waited a long time for the shuttle transfer after getting off the plane."
Pros: "At least the flight attendants were able to communicate with passengers in English."
Cons: "Unable to eat meal due to airline not accommodating food allergies. The flight was delayed, but the airline was ineffective communicating with passengers... no announcement, they just didn’t show up at the gate on time."
Pros: "Fares are reasonable, timely arrival, good food."
Cons: "Crappy not well maintained toilets, very little leg room."
Pros: "Cabin crew always helpful."
Cons: "I'm not fussy with food, but what I chose was not served."
Pros: "Many meals and movie selections which helped."
Cons: "No leg room."
Cons: "Long time of waiting"
Cons: "Food was bland."
Pros: "Good leg room. (I'm 6'2") Nice and courteous flight attendant's. Good cabin service. Overall Air China was much more orderly and sane than China Eastern. I would use Air China again."
Cons: "Like all Chinese airlines they want you to keep you phone off the entire flight. oh well."
Pros: "Staff was friendly and helpful. They were very accommodating and even found me a vegetarian meal even tho my request hadn't gone through. On time and on point."
Cons: "No negatives to report at all!"
Pros: "Just fine."
Cons: "Flight delayed and unable to catch the connected flight. Flight attendants didn't allowed any device inside the plane. No entertainment since their in flight tv broken ! Asked us to board an earlier flight in 2 hours! Will not recommended any friends to fly with them!"
Pros: "Movies during flight. Had a smooth flight to Beijing. Pilot is very good"
Cons: "Change of gate number. A very long walk to the new gate number. Taking a crowded bus to board the plane. Seats are extremely small. My seat won't recline. Had contant back pain during the 12hr flight."
Pros: "Airline staff"
Cons: "Delayed flights (2 legs, 4 hours) and mishandled luggage"
Pros: "Not much at all"
Cons: "Lack of communication - our flight was supposed to land in Beijing but we were redirected to another airport due to bad weather. After we had parked at the terminal of our temporary airport, we were told to wait further instructions from flight crew and the control tower. After about 40 minutes the plane started going towards the runway without any warning to passengers who had started getting luggage down, opened contents of carry on baggage and luggage, etc. It was jarring to say the least and luckily no one got hurt. Additionally, our flight from Beijing to Vancouver, BC was delayed by 8 hours. None of the gate or airport agents could tell us why or provide any alternatives to those of us with connecting flights. Not only did they not provide information, one of the gate agents gave us the wrong information (the local time at arrival). We missed our connecting flight and incurred significant expenses (hotel and purchase of 4 additional one way tickets). For the reasons listed above I will never chose air china and strongly urge any listeners/readers to avoid them at all costs!"
Pros: "The food was fine."
Cons: "The flight was two hours delayed, so I almost missed my next one--which was international."
Pros: "I've read a lot of bad reviews of Air China. All my flights with them were excellent overall. They provided me with free transit hotels for over night layovers. The staff was friendly and courteous. The food is what you expect from any airline, mediocre. They offered a variety of multilingual movies, which I haven't seen with other airlines."
Cons: "Food could be better, but so could every airline's."
Pros: "Serving two meals"
Cons: "Coffee was bad"
Pros: "It's good to have 2 checked bag allowance"
Cons: "Food was not so good. Some of the flight attendant has attitude."
Cons: "My overseas flight was cancelled and I was not made aware until I tried to check into the flight. Then the flight was delayed without letting the passengers know."
Pros: "They gave us a meal on a flighy that was only an hour and a half long"
Cons: "The entire flight the plane dropped and there was severe turbulence"
Pros: "- flight attendants were very nice - offering of tea and biscuits during red eye at any hour"
Cons: "Customer service agents at front desk in LAX and Beijing - TV touch screens were broken 50% of the time - poor quality beverages and food"
Pros: "Crew members are very nice and kind"
Cons: "But it takes more just being nice to be a good service. I always flight business and occasionally first class within the Star Alliance system. I'm a Chinese and I love my people. By still keeping my Chinese citizenship after 27 years living in US may show that. But I have to say my dear Chinese crew members always miss some details on service. For instance, this time on my way back to JFK, they woke us up five hours before landing to serve us the light meal, that other Star Alliance airlines usually do around two hours ahead of landing. I took Air China four times in the past 10 months and they always did the same thing, even though I specifically requested that don't wake me up if I'm sleeping. They turned on the cabin lights and talked with passengers next to me very loud. I hope it's not the case that they serve the light meal so early in order to get their jobs done earlier ahead of landing. Other Star Alliance airlines never do this kind of thing."
Cons: "Small B737 air-craft Delays, delays, delays Cabin Temperature"
Pros: "The last flight was only moderately late"
Cons: "No ife and air china calls itself a major airline. Food was inedible"
Cons: "Entertainment system stopped working, all available movies were at least 6-7 years old, food was terrible."
Pros: "I liked that it was cheap."
Cons: "It was difficult being very packed onto a bus with only standing space and no space to luggage."
Pros: "Quick boarding, good service from flight crew"
Cons: "Limited entertainment offerings, quality of food can be improved."
Pros: "The hot flight attendants"
Cons: "The ugly"
Cons: "Delayed for 6 hrs because mechanical issues. Then I missed my flight to San Francisco. Total delayed time was over 30hours."
Cons: "Same as before. Plus I was not allowed to play games on my phone. All the other people sitting around me was allowed to play on their laptops and IPad but i wasn't allowed to play on my phone"
Pros: "At least they told us before I left for the airport"
Cons: "Had to take the train."
Airlines flying from Shanghai Hongqiao Intl to Toronto have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Shanghai Hongqiao Intl to Toronto
Masks required on board, masks provided on flights from Shanghai Hongqiao Intl to Toronto
Social distancing seating
Middle seats unavailable to book on flights from Shanghai Hongqiao Intl to Toronto
Testing for antibodies, testing for symptoms for flights from Shanghai Hongqiao Intl to Toronto
Waiving of change fees. Search flexible flights from Shanghai Hongqiao Intl to Toronto