Pros: "Food was really hot & good customer service"
Cons: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."
Pros: "3 - 2 seat arrangement and lots of leg room. Excellent boarding."
Cons: "Bread of sandwich was dry."
Cons: "My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc"
Pros: "Food/ staff/access to TV/movies etc!"
Pros: "Crew was lovely! Friendly and happy. Well organized and responsive."
Cons: "Overseas flight seats were tight going and coming, and being that long a flight you feel you are sitting on top of your neighbors. Air quality descends on a long full flight, it became claustrophobic by the end. There was only an option for vegetarian-vegan, but I am not vegan. I won't do that again. My daughter's bag didn't make to SFO, even though we were early to check in."
Pros: "Flight attendants were cheerful and efficient."
Cons: "I'm not a terribly large person, but there is zero room in economy. When the person in front of me put her seat back the screen was literally 6 inches from my face."
Pros: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."
Pros: "We were pleasantly surprised at how good the food was! An added bonus was the chocolate they gave us. Crew was professional and courteous."
Pros: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Cons: "I travel a least 5 times a year and Kayak is always my option."
Cons: "first baggage should be free.....as people travel with 15-20kg hand luggage"
Pros: "The attendants were great. Flight was clean and nice."
Cons: "Moved us from gate, which was super hot and not air conditioned first thing in the morning evidently. Also, not enough seats for everyone on the flight. Then we were squished onto a bus to go to the plane. Upon arriving in Naples we were once again squeezed into one bus- every passenger! Very tight. 2 buses would have been nice."
Pros: "Food and entertainment"
Cons: "Ithe check in counter was open about an hour before departure, having passengers waiting in line for almost two hours. Thhe departure was later than scheduled, I did ask for assistance in Zurich airport and got none. Almost missed my connection flight due to poor health conditions and less than expected lay over time."
Pros: "The crew was nice, they served small sandwiches that were tasty, and the entertainment was average with only magazines, but it was a only 1 1/2 flight."
Cons: "The legroom is cramped a bit."
Pros: "Food and crew were great, very friendly and perfect with timing of serving meals"
Cons: "The boarding kind of scrambled. The head phone connection bad for my headphones, I had sound only in my left ear. The screen had very poor resolution but selection of movies was goood."
Pros: "On Board Service"
Pros: "Friendly staff"
Cons: "Paying for WiFi."
Pros: "on time performance; friendly flight attendants"
Cons: "bought a seat reservation in premium economy and was the last group to board. No extra leg room in "premium" economy."
Pros: "Efficient check-in, boarding and on-board experience. Great seat and entertainment. Food also very decent."
Cons: "I find Swiss’ pricinh policy for on-board internet totallh ludicrous and an outright insult. Also, I sometimes appreciate a bit more empathy in the way things get announced - no announcement for security video or when they disrupt a movie with their Swiss commercial clips - they just turn it on. Not abtreat experience."
Pros: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Pros: "Overall excellent. Full professional and caring staff and company."
Pros: "Smiley all the time flight attendants and generous with food and drink and responded quickly if need help. The person who performed the flight announcement from swiss to lax had nice sense of humor while announcement :)"
Cons: "Warm and excellent customer service :)"
Cons: "Despite its reputation, Swiss is always late. Their Sunday evening flights always from Stockholm always depart 20-45m late."
Cons: "space at my feet"
Cons: "space at my feet!"
Pros: "From the beginning to end the trip was a delight. Crew always on hand and smiling. You really felt welcomed. Lots of food and drinks were on hand throughout the whole trip. It was just wonderful. Cheers to Swiss for providing us with great service."
Cons: "My only complaint is that it took me this long to find this great airline. They will be my to go airline for Europe in the future."
Pros: "When we landed"
Cons: "Everything else..."
Pros: "Not very much. At least the staff was friendly."
Cons: "It seems like they always sit me next to the bathrooms. If I'm paying that much for a flight, I don't really appreciate having hordes of people lined up for the bathroom, bumping me constantly. I also don't very much like the door constantly opening and closing, due to noise and the obvious smell. Furthermore, I sat next to a family with 2 screaming babies. Overall, 8 hours of agony. Not a good experience at all."
Pros: "I had a super-short connection from Stockholm at Zurich (going to JFK), and I just assumed I'd have to be rebooted, but they held the plane for all of us! Entertainment was excellent, service was great - I really like the food, although I don't eat well on flights. Comfortable - I slept for a few hours. Really great experience (until I hit customs in JFK, but SwissAir has no influence on that :) )"
Cons: "It was put on standby because of overbooking. My luggage did not arrive with me. Next day, getting luggage was a hassle, not convenient."
Pros: "We had two flights with Swiss and the first one left half an hour late, meaning we only had about 10 minutes to connect to the next one. Instead of sprinting through the airport, a man was waiting for us immediately outside the plane. He got our luggage right from the cargo, drove us to another man who stamped our passports, and then drove us to the plan just in time for takeoff. It was incredible service and everyone was super friendly. We so appreciated them making sure we caught our connecting flight!"
Pros: "Getting off the plane after 11 hours of turturous discomfort."
Cons: "I am not unusually large but it is clear that the seats on your planes are completely inadequate for anyone other than a child. There is no possible way for anyone who isn't seriously sedated to sleep or even sit for any extended period of time in what amount to slightly cushioned coffins. I literally spent an hour in the toilet trying to fall asleep because at least in there I had room to extend my legs. At least in there I could actually breathe (the ventilation system is totally inadequate for anyone sitting near the windows and results in horribly stuffy and uncomfortable air.)"
Pros: "Everything except the earphones was great"
Cons: "The earphones are bad and connector is 2 pins, so couldn't use mine."
Cons: "A gap between flights for 20 hours"
Pros: "The crew members were polite and efficient."
Cons: "There was no climate control. Our rows were freezing cold. People were wearing coats and blankets. Four or five rows up it was warm. My husband asked for more heat and the stewardess said she would turn it up, but nothing happened. Cold air blew out of the ceiling vents for the entire flight. When we reached our gate, we then waited in a long line to have our passports and boarding passes checked again. There were several Swissair crew members, but only one person to check all of the paperwork for economy. Then another long line to show our boarding passes again, while the business class entrance remained unused. Swissair needs someone to manage this better."
Pros: "Courteous staff,"
Cons: "Only one food choice, meatloaf + mashed potato. I don't care for meatloaf."
Pros: "This was my first time flying on Swiss Air. Beautiful aircraft and a very friendly crew. Food was good and our flight was on time. Lots of options for in-flight entertainment."
Cons: "The boarding process was not ideal. This was our first time in the Zurich airport and we were not aware of the passport check at the gate. There were no signs and several passengers tried to board without the stamp only to be sent to the passport check line. Very frustrating. Also, there was no organization so everyone just rushed forward when boarding was called. They should consider boarding by rows to make it a more orderly process. Finally, there was no leg room at all. I realize airlines are trying to squeeze every passenger in that they can, but this was ridiculous. I'm 5'11" and my knees were pinned against the seat in front of me."
Pros: "At list 2 attendants were extremely not polite . Air condition was turned on 2 minutes before landing . To collect food plates from passengers took more then 2 hours . When passengers asked attendants, to evaluate when it going to happen the answer was very rude ״ you should fly business in case you want it faster " . It was a night flight and it took 3 hours to turn off the lights . One of the girls attendants told me that I have too many hand handbags with me , only 1 piece allowed . I was with 3 pieces but we were 3 persons my wife and my Childe . I was trying to explain her, but she was unable to listen . It is not Swiss I know , I like to flight Swiss , but this flight was extremely disappointing .It was many confusions with other passengers as well. wrong meals , wrong seats , no air condition, ... the flight was a nightmare"
Cons: "In this flight nothing , one of the worst I have ever had ."
Pros: "The Crew was wonderful."
Pros: "Swiss Air was the best airline ever!"
Pros: "The food and beverage offerings were very good. The service was excellent."
Cons: "I wish the dinner service flying from JFK to ZH could be made sooner in the trip to allow more lights out time to relax and try to sleep. I wish all the movies had subtitles so I could read rather than have to deal with the head phones and the bad quality sound they produce."
Pros: "La mejor compañia con la que he efectuado este trayecto en económica! Muy recomendable."
Cons: "The flight was delayed that made the connection very tough."
Pros: "Cabin crew was very nice and organized."
Cons: "Flight delayed , and while waiting for long time I was not sure which gate to wait infront."
Pros: "That I was going to Florence."
Cons: "The food. Very artificial in its appearance and flavor. And that I was so tired from not being able to sleep during the extremely uncomfortable overnight flight from Boston to Zurich."
Cons: "I had a tight connection in Zurich and a very lengthy trek to get to connecting flight. I wish Swiss Air had told me ahead of time that the flight would hold until I (and at least two other people) got there, instead of of having us run like crazy in an effort to make the flight. Connection time was way too tight."
Cons: "Unfortunately I didn't get my luggages in Florence. They arrived the day after."
Cons: "On 4/23/2016 I missed connecting flight from Zurich to Zagreb because Miami - Zirich flight delay and horribly slow security in Zurich. To make the issue worse "somebody" (???) automatically deleted ny return ticket portion."
Terrible experience delays going there and delays coming back will not be flying delta
Pros: "Social distanced seating"
Cons: "There was a family with kids climbing all over the Sears. Would have been nice if the crew reigned then in a bit."
Cons: "Wouldn’t change a thing! I don’t always fly! But when I do!! I fly delta!!"
Pros: "Everyone was perfect...!!!"
Cons: "We need a real meal, we appreciate the snacks but real meal is necessary."
Pros: "The crews were super accommodating and my seat was so comfortable I actually feel asleep which is something I have never done on a plane before."
Cons: "Load the plane from back to front. It makes sense as people leave the plane from front to back"
Cons: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
Cons: "long delay in boarding"
Cons: "Provide earphones or headphones"
Pros: "Everything except the delay was fine, not extraordinary."
Cons: "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."
Cons: "13 hour delay"
Pros: "The entire flight was excellent, on time, great friendly crew, edible food, movies and options were great, perfect in every way. It was a little chaotic at flight loading on extra security, but I assume it could have something to do with it being on 9/11 and it was ultimately bound for NYC."
Cons: "I honestly cannot think of anything."
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Pros: "The staff was amazing"
Cons: "I had a very large (over weight person sitting next to me. She occupied about 6 inches of my seat. It was quite uncomfortable. Did my best to be very polite and accommodating but it was terribly uncomfortable and closterphobic."
Pros: "The crew were nice."
Cons: "We could have used more legroom between the seats."
Pros: "I like the entertainment on Delta."
Pros: "Never made the connecting flight."
Cons: "Passengers should have the option to ask for additional snacks."
Pros: "The crew was nice, and they served plenty of drinks. They even give a free light meal on the JFK-LAX flight. Decent in-flight entertainment options and free WiFi for use with WhatsApp and iMessage only."
Cons: "There wasn't nearly enough legroom. The plane was an old 767; it would have been nice to have a power outlet too."
Pros: "Crew was very friendly and helpful seats and movie were awesome!!!"
Cons: "Leg room on modern aircraft seems to get smaller and smaller"
Cons: "Departure delayed by 1hr30"
Pros: "Nice new seats"
Cons: "Was too warm inside the plane. Boarding address was mobbed and not very well managed"
Pros: "the crew was excellent the boarding was satisfactory"
Cons: "everything was from satisfactory to excellent"
Pros: "Even though the flight was delayed by a few minutes we still arrived on time."
Pros: "Boarding was smooth, attendants were nice and informative, and everything was on time"
Pros: "I was very impressed with the flight attendants. They were very pleasant & very attentive to the guests. The premium seats were very comfortable. The only disappointment was the chicken dinner but the ice cream dessert & refreshments were wonderful."
Cons: "Surrounded by screaming kids, screaming adults and no AC"
Pros: "The seat was comfy foe the whole 20 min flight"
Cons: "You delayed my flight . Missed my connection and got.stuck at the airport for 6 hours . Now I have to miss work tomorrow"
Pros: "My flying experience with Delta was and has always been great. Always professional and courteous crew and employees."
Cons: "Service, puntuality, the flight was delay, no word of apology for been late"
Pros: "The movie options."
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Pros: "I was rerouted."
Cons: "No one would reissue me a ticket for the next flight. Delta and West Jet kept saying the other company should do this, and in the end no one did and I had to purchase another ticket."
Cons: "In between Delta and Aeromexico changed my flight and made me travel more than 24 hours. In addition, I was traveling with a suitcase and nobody was able to pick it up for me. Layover time was 6 hours originally. Service from Aeromexico at JFK is the worst"
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is non-existent. Wifi wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!!"
Pros: "The flight left anfd arrived on time"
Cons: "We were in "prefered". still the seats were very tight with little leg room. I am a 150 lb guy and cannot imaginer the discomfort of a large person."
Cons: "I understand gate changes happen, but I got 4 texts switching the gates back and forth. Is that necessary?"
Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Pros: "No complaints. A puddle-hopper to a yes."
Pros: "I didn't get a chance to get the gentleman's name at the gate, but he was able to get me on the earlier flight (since I had NO luggage and only 1 carry on that fit under my seat) and didn't charge me the stupid fee for filling a seat that was empty when I was giving up a seat on a later flight that would accommodate those who missed this earlier flight. Nice to see kindness in an industry that seizes fees on every opportunity."
Pros: "All that one would want."
Pros: "Smaller plane, aisle seat with a lot of leg room (5c), smooth flight"
Cons: "Shorter flight so no snacks/drinks were served, although requests were fulfilled."
Pros: "Comfortable seats and incredible kind staff"
Cons: "No food, drinks, or entertainment. But it was an extremely short flight."
Pros: "Flight Attendants!"
Cons: "When flight arrived late, the plane then required maintenance. After boarding, we were told the fuel vehicle was out of fuel. A small fuel truck was then called in, and it failed to operate. The Captain made a decision to deboard due to outside temperature with little air-conditioning...amd mid-deplaning...fueling was complete amd passengers were told to go back to seats. Flight Attendants were amazing throughout this incompetent ground crew ordeal.!!! Captain was Great as well...his effort kept all informed and sought the best possible outcome for his passengers!!!"
Cons: "Delayed boarding and take off"
Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Pros: "Crew was nice and pleasant"
Cons: "Flight very late"
Pros: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Cons: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Pros: "Slow service."
Cons: "Better communication!"
Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Pros: "Good for both."
Cons: "Bigger seats."
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Pros: "Just the cabin crew being nice"
Cons: "Punctuality KLM is always late"
Pros: "Helpful and kind crew"
Cons: "I wish there was WiFi"
Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"
Pros: "The crew were amazing and the flight was very smooth."
Cons: "Keep up the good work"
Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Pros: "Everything is alright"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "Crew was awesome"
Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Pros: "Nice to have a wrap for the snack."
Cons: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Cons: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Pros: "Fabulous trip with friendly, helpful staff"
Pros: "Very friendly service!"
Cons: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Pros: "Helpful and smiling cabin crew."
Cons: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Cons: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Cons: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Pros: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Cons: "Nothing! It was all great!"
Pros: "Everything - Checkin, crew, food, entertainment"
Pros: "I was upgraded to Buisness so, no complaints"
Cons: "No Marlboro light cigarettes on the duty free shopping cart"
Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"
Pros: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Cons: "Nothing. This is filler text to meet min characters."
Pros: "We love the flight all the way"
Pros: "captain was great."
Cons: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Pros: "Except for my negative comment, a good flight."
Cons: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
Pros: "A nice short flight"
Cons: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
Pros: "KLM food and service are great"
Pros: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"
Pros: "Much more civilised for the same cost (or less) as the budget carriers. Proper food and drinks included as is the norm with international flights even though it's a very short haul."
Cons: "The stinky guy behind me, but that's not the airline's fault."
Great staff. Check-in was a nightmare.
Pros: "Great, patient crew!"
Pros: "Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more."
Cons: "United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable"
Pros: "crew attentive the plane is very clean"
Cons: "I was charged $65.00 for checked luggage; my layover was only 50 minuets and had to rush...last person to board."
Pros: "Entertainment monitors were in good shape and responsive. Selection was not bad."
Pros: "The time between flights was good and the trip was very nice."
Cons: "Both trips were nice"
Cons: "Lufthansa is a bad airline. They are always late. Their service sucks."
Pros: "Efficient, on time, and the experienced air crew did well with a wicked wind shear at takeoff."
Cons: "No movie, no passenger loading from the rear."
Cons: "Flew to Grand Rapids turned around to Chicago and then flew back to Grand Rapids"
Pros: "Excellent service, food and entertainment"
Cons: "Didn’t like the food"
Pros: "Flight went well except for boarding"
Cons: "Had to stand up for 30 min for glass doors to let us in to the boarding area in Stockholm"
Cons: "Lufthansa has a horrible website. I wanted to check in online but I had to no reservation or ticket number is provided so I had to go to my old reservations to find it. .Next I wanted to pay for my luggage online but there was no link given. It says you can do it cheaper on Lufthansa.com but I could not find where you can actually do that. All in all spend 30 minutes with no result. Had to pay at check in $44 instead of $27. And it was just one of many other problems and inconveniences with their website."
Cons: "Plane came in late and I miss my connecting flight to New York. I had to stay over night in Frankfurt, and fight to get room and meals services, due to their mistake!"
Cons: "I wish service could be a bit faster. Due to turbulence our second meal could not be served at all. Not sure why the passengers were not served as they were seated. Some passengers were served, some didn’t get served at all. It was a long journey coming from Boston. Imagine arriving home after 1 am without any food."
Pros: "Food and boarding"
Cons: "Flight was 1h40 late. Upon arrival we parked at a gate, but had to be bused. And it was raining"
Pros: "I managed to get a seat in economy class upstairs on the Airbus A380-800, next to the window. Each window seat has a locker to stow all your in-flight stuff in and there is lots of legroom. I was impressed - that's saying a lot for a Boeing-lover. Crew was very attentive and always available."
Cons: "Boarding could have been better organized."
Pros: "Right on time, smooth flight, crew at the gate and onboard were super. Food was fine and plane was clean."
Cons: "The only problem with comfort is when the person in Front of me reclined the seat. I could not see my screen well Or get in and out of my seat well and had to recline my own seat in order to do so."
Cons: "We were about 20-30 minutes late taking off, then we sat on the runway for about 20 minutes. This made it physically impossible to clear customs and go through security requirements at point of entry US in order to make connecting flight."
Pros: "Service , on time"
Pros: "Comfortable and clean planes. Flight was on time. Free drink!"
Cons: "Check in with checked baggage required an agent. As with almost every flight in Europe, boarding was chaotic, not following zones, priority or people requiring assistance/gate agents did not enforce the boarding rules."
Pros: "The entire crew went above and beyond to ensure the most comfortable and enjoyable experience."
Pros: "Fast-track security, Lufthansa lounge in Heathrow T2 was fabulous, with incredibly attentive staff, flight stewards were extremely polite and also attentive. Great in flight snack and drinks. A real pleasure."
Cons: "The long walk at Frankfurt - but you can't blame the airline for the place the plane docks at."
Cons: "Delay for one hour"
Pros: "The lady at the check-in at the Atlanta airport was extremely nice and extremely helpful"
Cons: "This flight was late and because of that we missed connecting flight to NY!"
Cons: "Flight delayed by about an hour"
Cons: "Flight was delayed want to take off. Luggage did not transfer. Four days before luggage will get to us."
Cons: "We departed late from Stockholm and then had to do a fly around when we approached Frankfurt because there was debris on the runway. We nearly missed our connection because of the delays."
Pros: "Ample leg room and comfortable seats."
Cons: "No complaints"
Pros: "The airplane did not crash"
Cons: "Eh, it was ok"
Pros: "The person sitting next to me was congenial. We had a lot in common and enjoyed good conversation between movies. I also got to see two movies I misse in the theater. The trip passed quickly and enjoyably."
Cons: "There is not enough leg room on any flights for taller passengers. On long flights, more than four hours, there should be enough space for short walks around the plane."
Pros: "Left on time"
Cons: "Full plane"
Pros: "In Los Angeles, excelent service in counter, and all flight on time and confort, good service on board."
Pros: "Nothing, this flight never happened because of the strike."
Cons: "Luthansa rebooked me on BA, and stripped away my Premium Upgrade seating, giving me economy, an aisle seat next to a bathing-challenged male. It was disgusting and re-injured my leg wound."
Pros: "Captain was personable and made the flight more enjoyable"
Cons: "Length, which could not be helped"
Pros: "Great service, good food, plenty of (and good selection) beverages. This is the way flying used to be and it is awesome on Lufthansa and I was only flying regular coach. Also really good music/movie system with plenty of great choices, I watched some very good movies and the system works very well."
Cons: "Only downside is that despite being pretty techie I could not get the wifi to work and I tried three browsers and every bit of advice in the Magazine on board."
Cons: "Flight attendants were rude, inattentive, and unhelpful. Made us put both carry-ons under our seats while other people had both carry-ons in overheads. Super uncomfortable flight and terrible experience."
Pros: "Great crew, smooth flight, enough leg room, but no reclining seats"
Pros: "Food and beverage service was excellent."
Cons: "Cabin temperature was way too hot. Leg room was too small"
Pros: "Crew was nice, doing the best they could under the circumstances."
Cons: "Awful food, small seats. Exactly same as economy."
Pros: "Smooth flight. No complaints"
Cons: "No complaints."
Cons: "Lufthansa sent my luggage to the wrong destination. And I'm spending the 4th of July weekend in another city without my clothes. And I need to go back to the airport to get the luggage."
Pros: "More seating space on short flight then long flight bigger plane?"
Cons: "All good"
Pros: "It is a no frills airline. Cabin crew were friendly."
Cons: "No entertainment, no food"
Pros: "Average comfort compatible with all airlines"
Cons: "WestJet is a good airline"
Pros: "Well organized. Helpful & courtesy."
Pros: "Quick smooth flight. We even landed early. No delays no problems. I even had seated in an empty row"
Pros: "Crew accommodated seat change. All courteous and friendly staff"
Pros: "I like that my original flight was rescheduled but I needed to arrive in Vancouver for my connection so I'm happy they moved me to an earlier flight. Very accommodating!-"
Cons: "Entrainment on flight"
Pros: "Every thing"
Pros: "Crew was great! Seat space was a bit tight"
Cons: "Little more space and leg room"
Pros: "Seat was uncomfortable because of the head rest that is attached to the seat. However the staff and crew were friendly and helpful."
Cons: "Better seats"
Pros: "The crew was polite, even with the numerous delays. Other than that, the multiple delays (3; 8:30 -> 11:30, 11:30 -> 13:05, 13:05 -> 15:30) rubbed me the wrong way and lessened my experience with West Jet. Kayak was very responsive and reliable on their end."
Cons: "West Jet; the delays which took around 6 hours from my weekend trip."
Pros: "Crew were very good. The economy seats were "ok". Food was good and the service was very good."
Cons: "Entertainment didn't have enough new movies to watch. The leg room could've been better."
Pros: "Crew was good"
Cons: "I paid for a window seat, but there was no window. Contacted WestJet and they refused me a refund."
Pros: "Friendly crew and good snack options"
Cons: "Bigger seats"
Pros: "For some reason, we found ourselves in the Premium section for our return flight from Palm Springs. So we got fed!! Which was nice. And we had a little more legroom, “spare seat” between us, etc."
Cons: "It was a short flight, only 2 1/2 hours, so you can’t really expect much. It’s the long flights where service really makes a difference."
Pros: "Swat was okay, crew was great"
Cons: "Wifi no work, loading was a bit of a joke"
Pros: "Super friendly, fun crew!"
Cons: "Seats are so small"
Cons: "Always a ‘full flight’ and they run out of spacein the overhead storage"
Pros: "Arrived earlier than expected despite a later departure."
Pros: "The flight left on time and the crew were pleasant and efficient. Best of all, we had ample legroom in our economy seats. Much appreciated!"
Cons: "While we were waiting to board, we heard an announcement by American Airlines, allowing currently serving military members and their families to board with the VIPs. I think that is wonderful idea!"
Pros: "Check in was quick and easy. Boarding and flight was right on time!"
Pros: "Staff is friendly."
Cons: "We didn’t appreciate the walk from Gate 4 to Gate 41 TWICE when the departure gate was changed. We are in our 80’s and it was quite a trek!"
Pros: "I got to watch "The Post", which took the entire time of the flight. I've wanted to see that movie for months and didn't know how that would happen! Easy flight, good service, friendly crew."
Pros: "Great airport, friendly and helpful staff. Onto e departure and arrival and very little baggage wait in Vancouver"
Pros: "The staff were super helpful and friendly, and the accommodations were clean and decently comfortable!"
Cons: "The food was very pricy and not that great. Also the boarding took a long time and seemed a little unorganized."
Cons: "Gate arrival and boarding delayed."
Pros: "For a long flight, WestJet is the way to go! Many flights were involved in our vacation. WestJet stands out above and beyond all the rest. And what a relief, since we took WestJet for our in August flight to and from Europe. Simply no comparison in all the various aspects of a flying experience."
Cons: "The seats are comfortable, for a tall person, the legroom is Apple, climate controls are good, the service is fantastic, everything about it! These people know what they’re doing The seats are comfortable, for a tall person, the legroom is Apple, climate controls are good, the service is fantastic, everything about it! These people know what they’re doing!"
Cons: "They tried for force us to pay for a different ticket because we had gotten a cheap initial ticket!"
Pros: "The crew was kind when they gave me an extra bag of pretzels to calm my rolling stomach on a flight that while over 4 hours long does qualify for even a decent sized bag of pretzels."
Cons: "I think the seats on westjet are ridiculous, are they smaller than other planes. I was practically in the lap of the person next to me. I'm 5'7 and I couldn't even rest my head on my knees to stop the extreme motion sickness. I couldn't even finish my flight today because I couldn't stand the nausea and I couldn't rest in a seat 2 sizes too small for a regular sized person. I had to lay down and when it didn't subside I had to find accommodation. I will never fly with westjet again. But thanks you know for the pretzels."
Pros: "Inexpensive average airline"
Cons: "Pay for everything from food to bags, still better than Ryan air"
Pros: "The stewards and stewardess were fantastic."
Cons: "Its a little cramped in the seats."
Pros: "It's a way to get from point A to point B."
Cons: "It's like taking the bus, it is what it is. Not great but it gets you there."
Pros: "I like everything"
Pros: "Was nice clean short flight. Pleasant stewardesses. Food was lacking but normal now for short flight"
Cons: "Entertainment only with app loaded devices"
Pros: "staff was unfriendly. no options for entertainment that don't cost. no blankets to keep warm. i understand airlines need to make money, but they're making it much less enjoyable. on the upside, my flight down had incredible staff who treated me and my mother very well. sometimes, people make all the difference ;)"
Pros: "Boarding was Ok Full plane, which makes a difference"
Cons: "Was there an entertainment progress? One trip for rood and drinks. Delay in boarding, which the crew made up."
Cons: "It took several hours for the decision to be made to cancel our original flight from PV to Van, and when the final decision was made, the complete lack of sympathy or communication came as a shock. No one informed us why we were moving to another terminal or that our flight had actually been cancelled and we would be staying another night in Mexico for another two hours. Getting our hotel voucher and transportation to the venue took another several hours. (Sorry Westin, but you also receive poor marks on your food services. Your front desk people were great though!) The following morning we were not informed that there would be no food service on the flight, so my kids were starving by the time we touched down in Vancouver. The ordeal was exhausting and when we finally arrived in Vancouver we almost missed our connecting flight because of a huge error in off-loading our luggage. It shouldn’t take over an hour to receive your luggage. Again, the communications break down led to hightened anxiety and stress. The whole horrible journey home with WestJet made the loveliness of my actual holiday pale into the background. I was very disappointed in WestJet as I’ve had fabulous experiences in the past. If possible, I will avoid flying with them again any time soon."
Pros: "Short flight at a great price!"
Cons: "If you are not a US citizen, you must apply for an Eta. Canada charges $7 for citizens to enter the country. Did not know we needed this and had to apply online right before boarding our flight."
Pros: "That we could sleep during the flight. The attendants left us alone when we were sleeping."
Pros: "Good crew! Do you call food to a cookie and a coffee? Zero entertainment unless you are carrying your own. At my age is almost next to impossible to be carrying those devices, too heavy!"
Cons: "Walking to the end to find the gate # marked on the ticket, just to find out when I got there that it was the wrong gate, it had been changed. Its hard to hear the announcements in that airport , its a very noisy one. First time in more than 8 years had to pay for 1 suitcase I had"
Pros: "Staff are always fun and efficient, but the drinks came very late. In Asia, even if the flight is only 1 hour, they have the time to serve a lunch and clean up....."
Cons: "the 3 hr security line up"
Cons: "Took 45min to bag check (3 agents and only 3 families ahead of me) and when I did bag drop, I’d already checked in online, the agent tagged my luggage to Calgary not vancouver and put it under someone else’s name. It’s been over 34 hours and still no word from westjet. Calgary is an 1 1/2 hr flight to Vancouver. Not impressed."
Pros: "West jet employees worked hard to fix the mess they caused. Eventually getting me a ticket for another airline."
Cons: "Changed my flights with less than 3h notice. I’d payed extra to reduce wait times as I was flying with a child just over 2. Originally had me coming in to Vancouver at 9 am and leaving at 5:40pm. Not cool with a young child. Allmost missed the 1st flight getting it fixed, they also didn’t book my child in adjacent seats, despite pre-booking the seats on the flight days before."
Pros: "We got there"
Cons: "I just cannot understand why WestJet cannot seat six people travelling together together. I mean really folks, it can’t be that hard... especially since five of those passengers have the same surname! Finally, is a cup of coffee and cookie and a glass of water really sufficient for a 5hr 9min flight, which adds to well over six hours with boarding and alighting time included."
Pros: "It was a comfortable experience, the flight crew were attentive and friendly."
Cons: "The lack of space beneath the seat in front of me can be frustrating, especially when one is required to push their small bag underneath it."
Pros: "Crew was great. Flight was on time."
Cons: "This older plane had tiny seats in the seat backs. My phone screen was bigger. Thought we might get a meal on a flight of this length and at this time of day."
Pros: "It was a great flight . It wasn't full so there was a lot of room . It was on time and the Crew was very friendly"