Daily cleaning, installation of cabin HEPA filters on flights from Sudbury to Middle East
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Scores according to KAYAK customer reviews
Pros: "About as good as they come."
Pros: "All great!"
Cons: "if my luggage would of arrived with me, Swiss airlines left behind 2 of 4 pieces of luggage in Zurich! I hope I can get them back!"
Cons: "horrible dry croissant for breakfast"
Cons: "Flight delayed due to technical issues, boarding crew said there was a hole in the plane and that it might be canceled. After a long delay we finally tookoff. Plane was very cramped and very little room for the legs. Food and entertainment were average and fine."
Pros: "Crew was great, seating comfortable."
Pros: "Water provided."
Cons: "My fly connection did not appear in screens, confusing, stressing. Fly left more than one hour after schedule, no explanation, still arrived on time"
Pros: "The inflight entertainment was great and helped to pass the time. The food was good for airline food."
Cons: "The flight staff was just okay - they could have been friendlier. The seat cushions seemed old - they were comfortable enough for sitting but not comfortable to sleep."
Pros: "Everything was just dandy!"
Cons: "Legspace in economy class was probably good back in 1975, but in 2019 not acceptable anymore"
Pros: "Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge"
Cons: "The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it"
Pros: "Cabin cleanliness isgood"
Cons: "Food is bad"
Pros: "I like the service, the crew and the overall experience of flying Swiss."
Cons: "I fly this route around 6 times a year and the planes get older and older. wish they would update the aircrafts on this route at some point"
Cons: "Pleasant overall experience"
Pros: "Crew were amazing."
Pros: "Liked nothing. Stewards were no help. Seating was extremely tight. I am disabled and use a small travel scooter. They removed the batteries even though they are not lithium or spillable. I called months in advance with all specifications and still they were clueless. We will never fly Swiss again. I am disabled and received no help. They removed the batteries of my scooter and we had to carry them on our lap. I had to tell them to put the batteries back in the scooter. They failed in every facet."
Pros: "Everything went smooth. Very friendly, and felt warmly welcomed."
Cons: "A bit of long lines especially with the 2nd security point in Zurich."
Pros: "Flights attendant proficinal , food was great , first time experience ice cream on airplane served. Seats are comfy and wide , much space between seats compare with other airlines."
Cons: "Entertainment system was not working"
Pros: "Missed this flight because the first one was late"
Cons: "Worst travel experience ever and I’ve traveled the world. Red eye flight delayed for 3 hours. Missed connection flight with not a lot of options. Waited for another 3 hours to get rebooked and have to stay at Zurich overnight and only to find our checked luggage is no where to be seen. First and LAST time we fly Swiss Air!!!"
Pros: "Helpful staff and pleasant easy flight."
Cons: "I don’t appreciate the bar being set so high, because now other flights will seem sub-par"
Cons: "I paid to upgrade my seats and they were still tiny. I could not straighten my legs. The armrest also doesn’t go up all the way, so couples flying overnight together, beware!"
Pros: "Great service & lots of room to sleep"
Pros: "The line for screening for initial security at Ben Gurion was ridiculously long. Almost one hour in line before we even could be interviewed."
Cons: "Boarding and in-flight experience were excellent."
Pros: "All went fine and the crew friendly. 12 hours from Switzerland to Sao Paulo is extremely long time to sit in an airplane, but temperature and air were fine and the flight was without delay."
Pros: "New aircraft"
Cons: "Lost luggage. Flight delayed."
Pros: "Flight was good"
Cons: "There was a one hour wait to get through passport control and go to the gate beyond the security check point."
Pros: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Cons: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Pros: "Although sitting in a plane in coach could never be considered a wonderful experience, Swiss Air did the most to make it so. in particular the crew was very responsive and cheerful. The leg room wasn't bad and they were very liberal with their wine and beer offering."
Cons: "Landed in NY @ JFK with a missing luggage. That happens, I know and it can be ok but the sad thing is the very poor the service offered to take care of it. I have tried to call, no answer, I tried the link they gave me to track progress: NOTHING.... Called customer service, they gave me that number and that link telling me it was the only way!!! I am so frustrated right now!!!"
Cons: "The flight was cancelled in the middle of the night the night before, forced me to find another flight and re-book my morning 6:45am flight tickets at midnight for next morning. Not fun."
Cons: "Customer services fly attendece great services"
Pros: "Food, staff, service"
Cons: "No leg room"
Pros: "I liked the service, the food, the entertainement, the super kind personel, would only fly with them :) Thank you!"
Cons: "Nothing to complain about"
Pros: "I fly this line often, SWISS is immeasurably better than ElAl. The planes are modern and include an in-flight entertainment system, the food is light years better, the staff more considerate and attentive."
Cons: "Have to take a bus to the plane for boarding. Terrible cold sandwich wrapped in a partly open loose paper bag wrap. Short flight I realize, but that was bad, especially in business class."
Pros: "Friendly crew, decent meal, and above-average entertainment systems"
Cons: "Confusing boarding process, outdated and worn seats and technology, unable to select seats when booked as a United codeshare."
Cons: "You charge the ticket and my reservation wasn't there!!"
Pros: "The flight attendants were perfect and very professional. I had a toothache on both flights back and forth. And on both flights, the crew members were always keeping an eye on me. Thanks so much. And also the pilots did an amazing job on making the flight as smooth as possible, love the 777! Thank you Swiss. I'm flying again to Athens this summer, I'm going with Swiss :)"
Pros: "fast, all good"
Cons: "I did not get a check in reminder email which I thought was strange. I tried checking in and received an error message. I contacted customer service by email and was told I was all checked in. Assuming no issues I went to airport to find out it was canceled. I did not receive an explanation. I waited in line for two hours before speaking to a representative. Was made to feel like it was my fault I hadn't worked things out while waiting in line-"didn't you receive an email!?" I was told no other options except to leave the next day. I pulled up many other flights out of Venice that would get me home in time and was told that there simply were no other options. The real explanation was that Swiss didn't want to pay out to get me home in time. I had to pay more money to get back into the city rather than sit in airport for 12 hours."
Pros: "Went great, no complains"
Cons: "HOT turkey sandwich"
Pros: "Food and entertainment"
Cons: "Mobile app wasnt working for me"
Pros: "Very prompt and courteus"
Cons: "Baggage missing for three days. Communication poor."
Cons: "100% of our checked luggage was lost and two days into our one week biking trip in Sweden we have heard NOTHING from Swiss Air. No knowledge of where the four large bags are, no follow up and no help. Basically, we have been left with biking clothing and little hope that our bags will show up before we leave Sweden. Unacceptable and we will NEVER fly this airlines again."
Cons: "Narrow feeling seat"
Pros: "I liked the friendliness of the crew"
Cons: "There was no inflight entertainment of any kind."
Pros: "Airline attendants were very polite and nice."
Cons: "Older plane, arm rests did not go up all the way, and missed landing on the initial approach to Newark, which delayed landing for another 20 minutes."
Pros: "Service was nice. Food was decent."
Cons: "The flight attendants did not have much in the way of personalities. Efficient, but no sparkle."
Pros: "Just the crews"
Cons: "I feel the options when the flights didn’t work out could be much better and the managers could be more helpful with finding accommodations. For example my flight was canceled the young lady behind the counter was more helpful than the manager when exploring options to get me on my way to Sudbury in which I had to catch the bus which was fine but to get to that conclusion took forever they provided a ride to the station and thats it"
Pros: "Crew was good. Flight was on time. This was a newer plane"
Cons: "it was great"
Cons: "Good flight"
Pros: "We didn’t crash."
Cons: "We continue not to crash."
Pros: "Polite, helpful crew"
Cons: "Nothing, would recommend"
Pros: "The crew was reasonably friendly despite the circumstances"
Cons: "Flying anything but Delta from LGA means third world conditions, long lines at security, and since there was light rain, a 2-hour ground delay, nothing the airline could've done, this one is just on LGA as usual"
Pros: "I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines."
Cons: "Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair."
Pros: "got an upgrade to Business Class but on those small flight - meh"
Cons: "The recline didn't work nor did the sound on my TV."
Pros: "The flight attendants were not kind to the customers and treated us like they were doing us a favor by working on the flight."
Cons: "The flight attendants at one time actually were talking about other passengers, who happened to be of Chinese descent like they weren't even there. Like they did not understand English. Just rude"
Cons: "A comedy of errors from beginning to end! Couldn’t check in because of code share... finally succeeded After 2 hours of frustration Then in SFO my reserved & paid seats were given away, then I was taken off the next flight so I wasdenied boarding!"
Pros: "My 15 minute nap"
Cons: "The male crew member seemed to be having a rough day."
Pros: "Everything except the earbuds"
Cons: "Earbuds sucked; acoustics off."
Pros: "Kind and polite service."
Cons: "Flight was delayed and I almost missed my connecting flight"
Pros: "Was on time both take off and reached"
Cons: "They served frozen food."
Pros: "staff was great. Nice variety on the entertainment selection, movie and TV"
Cons: "seats are a little too crammed."
Cons: "When the flight was already late (it arrived late), they delayed takeoff so that many people, including me, missed their connections."
Pros: "Nothing, the flight was missed"
Cons: "Missing my flight"
Pros: "The flight crew, the price and the bags arrived."
Cons: "While the flight crew was great, the rest of the employees on the Toronto side were awful. Our plane was delayed from Dublin so most of the plane missed their connecting flight. Once off the plane they only had 2 people working rebooking and 2 working bag issues even though there was plenty employees around. After an incredibly long line, the gate agent was very rude. He barely acknowledged me, wouldn't look at me and just shoved my new ticket at me and said next. I tried to talk to another while waiting an extra 4hrs for my next flight and all she did was shove a business card with numbers and said if I had a problem to call one of those numbers and then rolled her eyes and started talking to her friends again. I saw another couple from my flight being passed around and getting rude treatment as well. Another I talked to said they will never fly Air Canada again. I know it wasn't their fault our flight was late but a little compassion and good customer service goes a long way. I had to spend $15 on dinner that I wouldn't if I had made my flight but they gave another couple from my flight $10 vouchers for food. So inconsistent! I also paid $100 extra on my ticket to sit closer to the front of the plane since I knew I had a short layover (which didn't make a difference) but they just gave the same seat to the girl next to me for the same reason. When I asked for a refund on the seat cost they just blew me off. To sum it up, the flight crew was great and very friendly but all the ground employees were awful and really need to improve on their customer service skills."
Pros: "I love the new Boeing 787 planes! This was the smoothest flight ever, both from Vancouver to Tokyo and back again. The new planes have the dimmable windows, which are so cool! And, each seat has it's own screen with free movies, TV, flight info, etc. Also, the flights were on time!"
Pros: "Air Canada is great"
Pros: "Staff were incredibly kind, courteous, and knowledgeable. I need wheelchair assistance and they handled that beautifully, asking thoughtful questions about my needs and adapting their plans to my answers. They also helped me with stowing my carry-on since I would have struggled alone."
Cons: "Unfortunately, through no fault of the flight crew or gate crew, we got one of the few remaining planes in the fleet that are so old that they can't fit a full carry-on bag in the overhead bins or under the seats. Larger carry-on items had to be checked through to final destination, which made a lot of passengers upset -- either because they were business people who needed to be able to work on the flight, or they had important baby gear in there that they would need before that, or they were traveling far away using multiple airlines and were rightly worried about lost luggage."
Pros: "They were on time and boarding went quickly"
Cons: "Even though I checked in online they didn't have 2 seats next to each other for us despite us having booked together under a single booking as couple etc. the food was small portions and mediocre / blunt taste."
Cons: "The food on the flight to/from Delhi was too spicy to my taste. I'm generally allergic to certain spices and ended up eating next to nothing during the flight."
Pros: "I arrived safely with my children"
Cons: "No snacks"
Cons: "too hot in cabin missing brewage onboard"
Pros: "Hi, even though i had online checked in, I had to wait 45 min in the queu just to leave my luggage. The reason for this increadable long queu was the insufficient crew. There were only three people were working on the desks for three different flights. It was really overwhelming!"
Pros: "The most important thing of course is that we arrived safely of course. The plane was clean, the staff members were polite."
Cons: "The seats were so small and terribly uncomfortable. I looked it up and it seems they are some of the smallest seats in the industry. They packed the dreamliner with more seats than it was meant for, making it really cramped for an international flight. Most people had to sit with their feet in their chair because it was so uncomfortable, and my knees were jammed up into the back of the seat in front if I put them down. And I'm only 5'7" so I can't imagine what it would be like for people 6' and above. The seats are hard, narrow and sloped at an odd angle. The bathroom design is poor - the lids of the toilets will NOT stay up and come crashing down on your back when you sit down (disgusting!!). I tried 4 toilets before I could find one that worked without the loose lid. Also the food was really inferior. It is the worst food I have had on an international flight, and I have flown many trips including Delta, Emirates, British Airways, Air France, Lufthansa, Singapore Airlines, etc. There was also a much smaller movie selection than I am used to. Overall it seemed like a budget airline and was one of my least comfortable trips."
Cons: "I wish Air Canada sent check-in emails for flights in as well as out. I didn't get a reminder check-in email when I was flying out and that worried me a bit that there may be something wrong with my reservation. It also irritated me that because I had booked my flight through Kayak and not Air Canada directly I was not able to make any changes to the reservation online - I had to call their reservation phone number (from another country) and be put on hold for 20 minutes (so needless to say it was an expensive phone call)."
Pros: "On time"
Cons: "Uncomfortable seats"
Cons: "Nice flight"
Pros: "The ice cream and the one woman in customer service that actually seemed to care."
Cons: "My husband and I were flying to Italy, on the first leg of our flight neither of our screens worked so we had six hours with no entertainment. They gave us a card to make it up to us but (wisely) don't tell you what it is for. It turned out to be for 10% off your next flight if you book it through their website within a year. Useless. On our return flight we were delayed on the tarmac for over an hour with no air conditioning, they originally said they were waiting for a signature but then said that there was something wrong with the engines that help us take off, then the cabin filled with a fuel smell, then they said they had brought the wrong item for the repair and we were waiting for the correct one. When we finally took off my husband's screen didn't work yet again and this was a 9 hour flight. The flight attendant said that some of the screens hadn't worked for a while ( probably cheaper to hand out useless discounts than to fix them.). We received another 10% off card, which we cannot combine or transfer, again useless. We missed our connection because of the delay, they booked us on another flight but because they didn't tell us that we had to pick up our luggage or where (it was on a different carousel than the rest of the luggage from our flight) and that we had to go through customs we (and many others) missed that flight too. We finally got a flight out the next morning and they put us up at a hotel. We both had to miss another day of work and it was quite an ordeal. My husband's screen worked for almost all of that last flight before it seized up. We didn't bother to report it that time since another 10% off coupon wasn't going to do us any good. Overall it is concerning that Air Canada doesn't seem to be maintaining their planes in optimal condition and that their idea of compensation involves them making even more money from me. Never again."
Pros: "It was a very short flight, but with all the weather issues in Seattle at the time, they did everything they could to get us off on time (maybe even early) to avoid air traffic control delays."
Pros: "The plane was roomy, there was on flight entertainment, everyone was nice, the flight was on time."
Pros: "Free movies and t.v. Friendly flight attendants On time flight and when delayed, everyone is very responsive about moving as quickly as possible. The ticket agents are much friendlier than other airlines"
Cons: "In a 2 hour 20 min flight, the flight attendant finally asked me for something to drink with only 45 min left in the flight. Why was only one person serving the whole plane? Also, we should be offered at least a complimentary snack of pretzels/peanuts. Lastly, the carry-on luggage "sizer" at the counter is way too small. My carry-on that I take with me all of the time didn't fit. But when I was able to take it on without using the sizer, it fit just fine."
Pros: "This was the smoothest flight I've ever had. Great pilot."
Cons: "It was a bit delayed."
Pros: "quick enough flight"
Cons: "no in-flight entertainment, not power outlets, lack of leg room"
Pros: "On time. Clean. Efficient"
Pros: "Entertainment, and a comfortable flight."
Cons: "Announcements were not loud and clear when boarding. No complamentary food or snack was offered."
Cons: "Terrible Air Canada ground service in Beijing Airport. Very slow service cause I missed the fly. Very bad attitude when I asked to change fly time."
Pros: "Crew Only."
Cons: "AC website states for US and Canada allow 120 mins. We arrived to the airport 130 mins inadvance. We had no checkin bags but we almost missed our flight. (Many people did miss our flight). You need to allow at least 2 -3 hrs for US security checks. Because we almost missed our flight, we didn't have time to purchase food preboarding and the selection in the plane was very limited. My partner is 6'1 and the seat was extremely uncomfortable for him and it was not in our budget to upgrade. There was no free entertainment in the plane. You needed to rent a tableT!"
Pros: "Food was decent, beverage service was frequent"
Cons: "Service alarm button is in armrest, dings constantly during flight when people sleep on it"
Pros: "The crew was very nice and helpful."
Cons: "No TVs, you had to download an app to watch movies (could you at least have warned us this was the case? The flight was over 9 hours!) Gate was ridiculously crowded, boarding was chaotic, left over an hour late and my friend missed her connecting flight."
Pros: "Seat space, leg room"
Cons: "The fact that because I was late for my flight, my reservation was cancelled. I was not given the opportunity to change my flight at all, I just lost out on the return portion of my travel. I would have been willing to pay a fee to change my return, but not given the opportunity. Had I booked directly with the airline, they would have had no problem making a change. Buyer beware!!! If you don't book directly with an airline, you may suffer the same fate as me! This was an almost $1,300 dollar learning experience. Do not use third party online booking agents! You do not have the same protections as dealing with the airlines directly."
Pros: "The flight was a good value. The plane was clean."
Cons: "The food was really bad. The in flight entertainment was ok."
Cons: "100 US dollars for preffered seating and get less room then normal seat because of emergency exit door is unacceptable"
Pros: "I enjoyed the pleasant crew and the constant water being given."
Cons: "The crew was very pleasant and helpful. However it was unexpected that no food would be provided on a 5 hour flight. If not a small meal then a snack was expected. The crew did provide water consistently which was very nice. My personal entertainment screen was very unresponsive and then the head phone jack wasn't working for sound, I had to hold it at a certain angle to hear bits of sound. Since the head phone jack was located at my thigh it was very uncomfortable and when I shifted I broke my headphones :("
Pros: "I liked my check-in as the agent was friendly and knew what she was doing. It really makes your trip enjoyable when they smile and talk to you"
Cons: "I didn't like that we weren't offered the usual snack of pretzels. We got nothing on a five hour flight."
Airlines flying from Sudbury to Middle East have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Sudbury to Middle East
Masks required on board, masks provided on flights from Sudbury to Middle East
Social distancing seating
Middle seats unavailable to book on flights from Sudbury to Middle East
Testing for antibodies, testing for symptoms for flights from Sudbury to Middle East
Waiving of change fees. Search flexible flights from Sudbury to Middle East