Pros: "The seats were great and the crew was also good."
Cons: "The sound system at the seat I was assigned was not operational."
Pros: "I love Jetblue because everything always good for me never desapoint me"
Cons: "For me nothing"
Pros: "Seat was comfortable. They did not assign seats had to wait till last moment to get seat assignment. They were trying to get us to pay extra for it"
Cons: "Early seat assignment"
Cons: "Nothing. Everything was amazing."
Cons: "The flight fly on time"
Cons: "landing was smoothest I've ever experienced."
Pros: "Loved the variety of food offered, amount of legroom"
Cons: "Was awake, just completely skipped over by attendant for drinks"
Cons: "You need to teach those who make announcements how to properly speak and annunciate. They are terrible. They speak so fast that it is very very very difficult to understand."
Pros: "Lots of legroom."
Cons: "the tv's wouldn't work at first"
Cons: "Cleanup didn’t happen from a storm two days earlier. So ATC slowed or cancelled everything."
Pros: "Decent airfare and a standard domestic flight. Nothing to complain about."
Cons: "I’m not an early bird, so flight time wasn’t my favorite but it was doable."
Pros: "JetBlue voluntarily offered a credit for a <5 hr delay (minimum time that it is required). It was 4 hours and they didn’t HAVE to offer a credit but they did. Also they kept us informed throughout the delay, and boarded the redirected plane quickly when it did arrive."
Cons: "Didn’t appreciate the delay of 4 hours particularly during the holidays, but did appreciate how JetBlue stepped up in this situation."
Pros: "The captain was great at communicating with passengers regarding timing and turbulence. I tend to be very nervous when flying so the heads up definitely helped out"
Pros: "Everything but the 1hr. delay."
Cons: "The 1hr. delay."
Pros: "The pilot came out and made an announcement. It was very nice to see a pilot out of the cockpit talking to us. We had a slightly delayed departure due to refueling issues, but all passengers seemed quite pleased that the captain was visible and communicating this information so clearly and directly,"
Pros: "Had booked Syracuse to Pittsburg to pick up new truck at Washington Ford. Truck never came in, despite being in transit for well over a month. Called Jet Blue the day before, and found change fee was more than cost of flight. Dealer said they'd cover, but I have no guarantee. Truck still not in. Can't book flight until in. Dealer not very communicative. The whole world is a mess. What can I expect?"
Cons: "Couldn't fly. Not Jet Blues fault."
Pros: "Natalie was not pleasant I asked a question and she ignored my questions"
Cons: "I aske Natalie if there were any sit available so that my husband and I can sit together she quickly responded with out looking in the computer"
Pros: "Overall experience exceeded my expectations"
Cons: "The little child next to me keep kicking my legs"
Pros: "Even with a delay it was nice"
Cons: "Nothing to say here"
Pros: "Entertainment. Crew was friendly. Captain very informative."
Cons: "The plane looks and feels old and beat up."
Cons: "Entertainment services were glitchy. Couldn’t start the movie on my console until 15 min after the movie started. There’s no rewind/pause function so was out of luck."
Pros: "Punctual and overall great. Yummy and somewhat healthy snacks."
Cons: "A little more snacks would be appreciated. Better WiFi would be great."
Cons: "I believed that animals should not travel with people I had to switch seat with someone because I m extremely allergic to cats. So I had to seat in the back of plane to avoid a health problem. I think if people have the need to take their pets with them they should have a designated area. Not everyone love or like animals. Thank you"
Cons: "Reclining seat broken 8C. Delayed boarding"
Cons: "TV didn’t work on our row but without asking they offered $15 credit per seat"
Cons: "We missed our flight by 2min, and no one made an announcement informing us that they were about to leave."
Pros: "Crew was pleasant. Girl over the intercom was very clear!"
Cons: "Delayed. Supposed to land in Tampa at 11:25pm we landed at 12:50am plane looked old and run down"
Pros: "Seating is spacious, food was okay, entertainment was sufficient but not the best. Overall I was impressed with Jet Blue and will most likely fly with them again in future."
Cons: "Didn't like a huge argument taking place between one family which held the flight up by at least 30 minutes. The crew were very patient with this family, but the passengers were not. I think the family should have been removed and asked to take another flight so that my flight could leave on time. It made everyone very nervous because we didn't know to what extent this conflict would escalate, so we had to sit listening to 3 or 4 members of the family arguing and constantly removing passports from luggage and going back and forth in and out of the plane. One member of this family actually entered the cockpit, which unnerved me because of the risks with terrorists these days. The family appeared to be of muslim descent."
Cons: "Tv did not work"
Pros: "Crew was very good"
Cons: "Delay was too much"
Pros: "Short flight food and entertainment not an issue for mr"
Cons: "Non stop"
Pros: "We didn’t crash"
Cons: "Woman wth a dog wouldn’t take it off her lap. Delayed for an hour dealing with it. On top of being delayed 90 minutes for no reason."
Pros: "On time. Crew friendly"
Pros: "While it's never fun to expereince weather-related delays, it was nice to know that any cancellations due to the storm (like my connecting flight) were covered. The staff were friendly and the seats were more spacious than other airlines."
Cons: "It took much longer than expected to board and exit planes."
Pros: "I just like the way the crew attended to make you more comfortable in your flight."
Pros: "when we finally left it was a fast flight"
Cons: "the delay"
Pros: "Crew couldn't be nicer. A pleasant experience. Thank you."
Pros: "My child had a very good escorted flight the attendants were very attentive and knowledgeable of my child's needs I highly recommend and if anyone needs an escorted flight they definitely will not regret it"
Cons: "All was good"
Pros: "Smooth flight"
Cons: "My TV was the only one on the plane not to work."
Pros: "Crew was exceptional"
Pros: "Service was great. The Pilot was hospitable."
Pros: "Pam at the welcome counter of JetBlue in Syracuse gives the best service and is the nicest person. 5/5 stars."
Cons: "Flight arrived late from international location so we needed to wait 20-30 min extra for inpection. Then, it left over 2 hours late due to mechanical issues which were never entirely fixed as we waited inside the plane. On top of that, there were only two tv channels working the entire flight"
Pros: "Not much"
Cons: "No one checked our boarding passes... I waved a piece of paper, and all three of us went thru the entrance to security. We had tad pre- checked passes but since no one looked, we had to wait on a line for 20 minutes. Pre- check line? Nom- existent."
Cons: "The flight was very turbulent, and the captain did a poor job of keeping the passengers informed. In situations like that information goes a long way in comforting people."
As always, Delta never fails to deliver! Let’s keep climbing!
Pros: "Crew was super friendly and cool!"
Pros: "Flight was smooth and short"
Cons: "The entertainment system kept resetting over and over throughout the flight. And drinks were served late in a not so comfortable temperature cabin. But everything else was ok"
Pros: "Was boarded promptly"
Pros: "The crew was friendly."
Cons: "My reservations were messed up and I had to wait for another flight to my final destination."
Pros: "Food selection, service, and variety of entertaining entertainment options."
Cons: "More leg room for economy."
Pros: "Nothing went wrong."
Cons: "We had a 5-hour layover in Atlanta. That was a bit long."
Pros: "Delta app is awesome."
Cons: "Really nothing. They did a great job."
Pros: "Better than spirit"
Pros: "Boarded on time."
Cons: "After boarding the door was closed and the jet way was moved back. 5 minutes later they said they were going to bring the jet way back and open door to let more people on board. They broke 2 FAA regulations by doing this and we were delayed an hour because Deltas computer would not allow this."
Cons: "Our brand new stroller was damaged on our flight."
Pros: "Actual flight was great!"
Cons: "Delays were awful, and the ground crew was unhelpful in helping people find earlier alternatives to the delayed flight."
Cons: "On my opinion Delta is one of the best airlines. Staff are friendly and they made me feel service. They are really nice and they.take care of been on time and anything you ask them they are there to answer. Great airline"
Cons: "Very late and boarded too long before leaving the gate."
Pros: "Quick boarding, extra space to put things in front of you"
Pros: "Great leg room"
Cons: "I was next to an obese person who literally took half of my seat. That was extremely uncomfortable."
Pros: "All things connected to the flight were just right"
Cons: "Nothing was an issue."
Cons: "They ran out of blankets, earphones on the flight"
Pros: "Service is excellent. And the comfort too."
Cons: "A couple of rude passengers that were complaining for everything and I felt Delta crew had to be a little more strict with that situation specially when other customers want to have a comfortable and pleasant flight ."
Pros: "We left and arrived early. Smooth flight overall just a great experience"
Cons: "We couldn’t have peanuts. Not really a negative but"
Pros: "Comfortable seats"
Pros: "Flight was on time, flight attendants were very nice and professional."
Pros: "Nothing in particular stands out."
Cons: "The boarding process seemed backward, took longer than usual to board the plane."
Pros: "On time! Easy boarding!"
Cons: "They had problems with both the wifi and the entertainment system. Super friendly crew further."
Pros: "We landed earlier than expected"
Cons: "Bathroom was very smelly"
Pros: "On Time"
Cons: "No opportunity to purchase additional food"
Pros: "Nice crew"
Cons: "Normal too squished conditions."
Cons: "Got put on standby despite having purchased my ticket over 1 month in advance"
Pros: "We made it it was short 1 hour 11 min"
Cons: "I had a long lay over it was more then 12 hours"
Pros: "gate staff were great"
Cons: "plane cabin staff looked overworked"
Pros: "Crew was as helpful as they could be. Even though they didn't have much info about the delay, they answered questions and stayed calm."
Cons: "2 hour delay. Got a free bottle of water."
Cons: "Everything was perfect"
Pros: "Plane was clean. Hotel due to missing connection was nice."
Cons: "Flight delays cause cascade of irritable passengers. Flight out of Phoenix delayed due to late departure from previous location. We were told mechanical reasons was the cause of the delay. This caused many passengers to miss their connecting flight in Atlanta. When we arrived after midnight, one gate person was attempting to help 50 people with morning connecting flights and room accommodations. The airline knew 3 hours prior that they would have tired, hungry, frustrated passengers. To then have to wait more than an hour in a line to get a bed and or a meal was too much for most people. There were other smaller examples of how Delta's staff or procedures were not customer centric. I will avoid Delta for travel in the future, and I am getting out of their stock."
Cons: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
Cons: "My email read check into Aeromexico I could not check in the Aeromexico using my phone I was dropped off at the Aeromexico terminal after standing in line for half an hour I find I was in the wrong terminal I needed to be in a different terminal with Delta because Aeromexico even on my reservation read that does not fly to Tampa. I had to find a shuttle to another terminal the shuttlesare not marked it was very confusing"
Pros: "Friendly but efficient. Allowed me to keep my bag with me without a fight."
Pros: "Was a nice flay , thanks"
Cons: "I like the AirFrance seats more than I like the Delta seats. AirFranxe has better entertainment too."
Pros: "Everything else good."
Cons: "My connecting flight left 20 min early!!! I missed it because my original flight was 25 min late."
Pros: "Very good."
Cons: "Snack food not health.Cold and I lost my glasses in the boarding lounge and found the lost and found difficult to fill in as I didn't know area code. It took me a while to get I have not had a reply"
Cons: "Made me check a small bag and let others carry on 2 and3 bags very rude"
Pros: "Delta always has good customer service"
Cons: "Amenities on smaller flights are generally less enjoyable; still did a good job, though."
Pros: "The passenger seated next to me with a sense of humor about our situation."
Cons: "For some reason when I booked my flight, for this leg of it, I had "get seat assignment at gate". Once I got my seat assignment I thought I had a window seat: however, when I boarded the plane, I realized that I was in the very last seat of the plane in the window position, but no window. I was crammed in next to a wall and claustrophobic the whole way as I couldn't see anything, couldn't recline at all because behind me was the bathroom, and the engine roared at times in my ears to where I couldn't hear the passenger next to me when we tried to have conversation as the engine was right outside my "wall". We joked, when we could hear each other, that we must've pissed someone at Delta off the last time we flew them. I have no idea why I had to get my seat assignment at the gate for this particular flight, or why I was put in the 'flying coffin' seat, but it made for a very unpleasant experience. Why even have that seat in the plane? Everyone pays a lot of money to fly these days and deserves better than that seat when doing so. just take those two seats out and give everyone else a little more leg room = much better passenger experience for everyone...my suggestion if Delta really cares about the quality of passenger experience."
Cons: "No entertainment and only pretzel and peanuts available"
Pros: "Flight delayed for four hours, then delayed another hour before we left. Delta won't let you pick your seats, so although we were 3rd in line at the gate, they put my family of four at the rear of the plane. I will never fly Delta again."
Pros: "Arriving and departing flights were at totally opposite ends of airport"
Cons: "My suitcase was damaged(torn through!)"
Older plane. I have never EVER had a problem with seat belt length (I need to lose some weight but I am not excessively large) but my seat had a very short one - looked like it needed replacing.
Pros: "Nice and easy. Smooth the whole way"
Pros: "The friendly service from everyone including desk, wheelchair service, and flight crew"
Cons: "Not much at all. Everyone took very good care of me."
Pros: "Extra seat width would always be nice"
Pros: "Pilots made up for delayed departure. Boarding quick and efficient"
Cons: "Flight was delayed"
Cons: "More Space between seats would have been nice"
Cons: "If my Chanel purse with my make up Chanel brand full bag with unopened experience makeup and purse was stolen"
Cons: "Everything was perfect and on schedule! Thanks for the wonderful experience"
Cons: "The personal device entertainment wasn't working, which made for a long, dull flight."
Cons: "To hot in the back of the plane"
Cons: "Awful, loud credit card sales pitch wine up children and another everyone in cabin for what seemed an eternity. Absolutely disgusting."
Pros: "Yes very pleasurable."
Cons: "There was a maintenance issue on departing plane which delayed us a few minutes and when we arrived to layover airport (note we still arrived before the connecting flight was scheduled to leave), the connecting flight had decided to leave early and was gone. Now stranded with standby and all the flights for the next few days are sold out. Beyond angry!"
Cons: "There’s no headphones aboard for entertainment"
Pros: "Everything on time."
Cons: "It was a short flight so the A/C didn't affect my throat."
Pros: "The crew was great. Even though we were delayed by about 40 minutes, they were friendly and courteous."
Cons: "40 minutes maintenance delay."
Cons: "Very uncomfortable American airlines is the worst"
Pros: "British Airways seats"
Cons: "If we did not arrive at the airport 3hours ahead, and get on an earlier flight we would have missed our connecting flight to England. Do Not book such shoes time between flights because often they are delayed."
Pros: "The seats were comfortable"
Cons: "The attendant at the gate was rude. She asked for me to put my bag in the slot to see if it will fit. It fit, and she told me I still need to check my bag because I squeezed it in there. She told me that I either “had to check my bag or find alternative way home” . After when I was taking to the end of the jetway she wouldn’t let me take it and said she had to do it” the whole situation was handling poorly and I watched her be rude to people prior to me. Also the outlet at the gate didn’t work."
Cons: "No internet on plane"
Cons: "Boarding was haphazard"
Cons: "We were rerouted by JustFly prior to our trip. Instead of Venice - Philadelphia-Tampa at noon, we were moved to Venice - London - Chicago - Tampa. Flight from London - Chicago was delayed 6 hours. Of course missed connection in Chicago. Spent night in Chicago and arrived home 48 hours after leaving for Venice airport."
Cons: "Over 90 minutes delay on arrival time on a less than 2 hours flight"
Pros: "I thought the service was great"
Cons: "I was surprised that there was only beverages served and no pretzels are peanuts like the other airlines"
Cons: "Outdated airplanes"
Pros: "Trip non stop"
Cons: "AA has moved seats closer. Had difficulty putting a carry on bag under the seat. Seatbelts short."
Pros: "Timing of flight routes"
Cons: "Sat on a pillow"
Pros: "The option to hear the flip down LCD screens. Though I didn’t use them."
Cons: "The lady next to me taking up my seat and a quarter of each seat to her side. The person in front of me never putting their seat all the way up. Couldn’t hear the crew when asked a question."
Pros: "The crew and planes were excellent."
Cons: "When we booked our flights the web site did not show us all the possibilities for return flights. When inn Puerto Maldanado we checked on line and discovered we did not have to have the 18 hour and 19 hour lay overs. We rebooked and were hammered with the $400 charges. We will not book future flights with your organization because of this deceptive practice."
Pros: "Entertainment system and new plane"
Cons: "Landing was a little rough"
Cons: "I was forced to check my carry on luggage. There was no problems on the way up to DC, just on the way back."
Cons: "3 hours stuck on the tarmac before giving up on repairs and switching aircraft"
Cons: "Last to board with a young child."
Cons: "Carry on limitations"
Pros: "With American Airlines in general there is no such thing as customer service anymore .Staff at desk at the airport are rude .Could learn a few things from your Australian counterparts at Qantas airlines"
Cons: "No respect for customers anymore"
Cons: "Had to be rebooked due to safety issue on my departing flight and lost my connection in Washington DC. Hours of sitting."
Cons: "I was going to miss my flight and so I called the AA and they would not credit, reschedule or do anything for me. I had to just waste the money as the change fee would be just as much as buying a new ticket. Teaches me a lesson for every straying away from Southwest."
Pros: "how fast we boarded the plane."
Cons: "The crying babies"
Pros: "The flight was on timely"
Cons: "The staff was very informative"
Pros: "The crew was great and really helped calm my nerves about flying."
Cons: "The seats were old and uncomfortable."
Pros: "excellent services from employes"
Pros: "generally on time"
Pros: "Smooth trip"
Cons: "Delay delay delay on the flights"
Cons: "The delay. My flight was suppossed to depart at 7:25pm and left at 9:30"
Pros: "There was a bit more room in the seat and more comfortable. The crew was helpful."
Cons: "The isles are far too narrow. Didn't at all care for the snack options."
Pros: "The crew Friday, July 26, 2019as terrible. Not friendly. I felt like we were an inconvenience to them. No one smiled."
Cons: "Friendlier crew."
Cons: "Sat on runway for 45 minutes with no updates"
Pros: "Boarding process was easy"
Cons: "Would've like more entertainment options, like screens at each seat or plug outlets"
Pros: "We did not have to wait long for our luggage."
Cons: "Our flight was delayed over an hour."
Cons: "The transfer was not realistic, and I would have missed my flight. To cancel was more expensive than to buy a new ticket. Disgusting"
Pros: "I liked everything was excellent"
Cons: "There was a 10 minutes delay"
Pros: "Quick service, pilots witj trusting calm voices."
Pros: "The bathroom sign that shows if it is busy without going there"
Cons: "Seats were hard and stiff with no padding on the backrest. There was minimal room and even less overhead storage. The seats were in between the windows so you couldn’t really see outside of someone else shut the window on you. Thein"
Cons: "There was three hour deley because the pliain didn't arrive on time."
Pros: "Almost everything"
Cons: "We got off the airplane from Singapore to Houston. We almost missed the fight from Houston to Tampa because we didn't have enough time"
Pros: "The cabin was very warm and uncomfortable for the entire flight and tarmac time. The overhead air wasn't working either so that didn't help. Other than that, the flight was great."
Cons: "Cabin temperature"
Pros: "I purchased a ticket for my 18 year old dog $ 125.00 each way to fly with me to Kalispell and back. She is so old that she can not SEE, HEAR, or BARK any longer. I understood she needed to be under the seat for take off and landing but I was told by the ticket agent and flight attendants on my first flight that she could sit on my lap during the flight. Everything was great on the way there. On the returning flight,.... the flight attendant was so RUDE to me. She saw that after we were airborne and at a steady altitude, I brought my dog "Kacey" up into my lap. She immediately raised her voice and stated the dog needed to remain on the ground. I politely explained her condition BUT she refused to listen to anything. I put my poor old dog back under the seat. After approx 20 min I could hear her patting very loud. I lifted her again and asked a different flight attendant for some water. She was very hot on the floor. Or course, the flight attendant saw my little chihuahua drinking the water and said that after she drinks a little more, she must remain under the seat. By now, my husband is getting annoyed. He tried explaining to the flight attendant the medical needs that my dog has " she's on protein shakes" which were approved their security. and how fragile she is. She can't BARK, SEE, or HEAR. Yes, we will be putting her down soon but we took her to Montana for my daughter to say her GOODBYES!! Sorry to say, but that flight attendant has turned me away from UNITED AIR LINES forever. Feel free to call me 352-804-8344. You may send this to UNITED AIRLINES too!! Thanks Karen Hope"
Pros: "Service was good. Boarding was easy. Snacks were great."
Cons: "Entertainment was limited. On tv and not much to choose from."
Cons: "Not enough or any choice of food but that is ok asyou really do not need it unless you have not planned well, so it is partly my fault that I felt the shortage of food!"
Pros: "Staff in Syracuse where awsome from the guy at the united check in Guest to the TSA Gal who had to give us a patdown super sweet and helpful."
Pros: "Nice crew and ground staff. With the right credit card (United Explorer or better) boarding is a snap."
Cons: "Lack of personal space is a fact of life for air travel unless one can afford the good seats. Plus, why do I always sit behind a crying, screaming child? I know it's no fun for anyone involved and it's just part of life, but maybe next time I'll be more fortunate. Flying in economy is truly like riding in a very big Greyhound Bus! It beats driving, but not by much. I wish trains were more plentiful and affordable."
Cons: "Not sitting by my wife."
Pros: "The crew was the best part of the entire awful experience. The pilots let people tour the cockpit and the stewards were very accommodating considering their rules and restrictions. With so many delays, we were able to disembark the plane and come and go as we needed till we were able to finally board for takeoff."
Cons: "We all received updates every thirty minutes with a new departure time and each time we were supposed to depart, there was another delay. The first delay was caused by a seat cushion floating device not being on the plane (hour delay right there) and then for the next three and a half hours, we all were constantly being delayed due to rain. The rain was not their fault but had that cushion been properly stocked on the plane, we would have missed the storm and been on our way. A two-hour flight became an eight-hour hell. Not to mention, the plane itself smelled like a seedy bar bathroom, I had to tuck my legs underneath myself because there was absolutely no legroom, and my row mate was a belligerent drunk. Getting home at 5 am Monday morning and going straight to work was not ideal. Would have been nice to be home on the same day that my flight was scheduled."
Cons: "not that it is the fault of the airline, but it was turbulent flight"
Cons: "Boarding by group is ridiculous. Should be back of the plane people after kids & wheelchairs. One small bag of pretzels & a cup of drink. JetBlue gives many choices of snacks & whole can of drink. DirecTv - $7.99, JetBlue is free. We were a party of 3 that picked our seats to be together. Got to the airport & our seats were split up by desk clerk & she didn't even inform us of seat assignment change. She also put 2 of us in the Exit row without informing us. Did not know we were assigned to Exit row until we boarded. Our overhead bins were full with other passengers carryons. This should not be. Why can't passengers use their own overhead bins. Stewardess would not help us, she said find a spot up front, if not you'll have to check carryons. Terrible."
Pros: "Nice crew"
Cons: "Lost luggage twice!!"
Pros: "Landed on time"
Cons: "Changed gate to another terminal at the last minute, we made it on time buy with an infant and a toddler taking a bus in a raining day was tough."
Cons: "My trip was for my dad's quadruple bypass surgery and the date was changed. I was told by Price Line I would need to pay $400 as fee to change my trip. I received your email so I contacted United directly and they said there was a $200 fee which could be reimbursed since it was a medical situation."
Pros: "The new aircrafts are great! More room for everything! Love flying United!"
Cons: "The flight attendants aren't always the most friendliest"
Cons: "Took way to long to finish boarding so we were very delayed. This becomes almost a punishment to those who board on time. Also, the flight crew was very loud (I was seated in the last row and they were not at all concerned about the volume of their conversations)."
Pros: "I was pleased to get in early."
Cons: "Seats are too small to be comfortable."
Pros: "It was on time"
Cons: "If the seats get any closer or smaller they might as well double stack. I am of average height and weight so this is disappointing. The plane was sold out so it's not like UA is hurting"
Pros: "After many flights with United, I am always pleased with the level of customer service. I've only encountered friendly staff from the skycaps to the captains and everyone inbetween. I have never felt like I'm just a warm body filling a plane seat."
Pros: "Airline paid him"
Cons: "Everything went wrong on this flight! My son is a freshman student at Syracuse, was forced to spend two days (!) waiting for next flight."
Cons: "I was two hours delayed from my originating terminal in Denver due to a snow storm overnight. I arrive into Houston two hours late only to re adjust my remaining flights back to Denver. Two days later. What was supposed to be a one day trip to get my kids to spend it with me in Colorado. Is now turning into a three day filled adventure in airports."
Cons: "I was in the center bulkhead seat with an very oversized man on the aisle seat with a "service dog". It was not a service dog in the sense that it was all over the place--on my feet and in the aisle where it tripped a stewardess more than once and she told him it couldn't be in the aisle. So it pushed over to my seat because the guy was just to big to share his legroom. It shredded napkins the man dropped which a trained dog would not do. it bounced his tray table up causing him to drop his two vodkas. I had to have the stewardess tell him to move his arm and body out of my seat so I could stow my tray for landing. When waiting for my ride outside the dog was off lease and ran into the pickup lanes where the man had to chase him down. A true service dog would never behave like that."
Pros: "It was a perfect flight"
Pros: "The crew was friendly, and overall flight was good"
Cons: "Half way through the movie I bought to watch on my screen there was an announcement made by the captain and when my movie came on the sound wouldn't work, the flight attendant just said sometimes that happens and I could try to ask for a refund."
Cons: "Wi-Fi wasn't available"
Cons: "This was the flight from hell. Terrible uncomfortable seats. Could not get the monitor turned off and out of my eyes. Plus we were delayed 4 hours in this crappy airport only to get on a really crappy plane. We were supposed to arrive in Tampa before 10 but wound up getting in like a red eye at 1230 am. Lost out on our ride home and we were so exhausted. I cried most of this flight home 2 1/2 hour flight. Nice staff but crappy plane. I am waiting to get a call to get reimbursed for my loss of time at work and the missed ride home."
Cons: "Having to walk a LONG distance from one terminal to the next and almost missing my flight due to delays. Then we had a delay from the bridge from plane to the airport was not working!!!"
Pros: "Entertainment should really be N/A. Landing was a little hard but all in all it was a good flight."
Cons: "Everything was very smooth. No issues."
Cons: "United is a bare bones airline with poor everything. Flight attendants that project ther roll MAINLY as safety technicians, uncomfortable seats (not to mention right packing. Booked this flight when it was listed as Luftstansa, but should have made another choice when I saw it was United."
Pros: "The plane was very clean, modern, and it just felt safe. The crew is excellent, and the flight took less than three hours."
Cons: "The flight was delayed an hour. Boarding was a bit of a problem, there was a miscommunication of who boarded first and who would board next so the boarding process was a bit delayed and disorganized. No entertainment was offered."
Pros: "All good."
Cons: "Instead of a full can of soda with glass of ice, just recieve a glass with v ice and a bit of soda from the can."
Pros: "Clearly a recent D check plane, very clean and new interior"
Cons: "New screens are nice, but $8 to watch TV for a couple of hours? Take a hint from JetBlue, United, STOP NICKEL AND DIMING CUSTOMERS! This on top of there being two solid rows of economy comfort seating open, and not letting us move back one row to the economy comfort seats since ours wouldn't recline because they were in front of that exit row. On United website, it would've been $25 to upgrade each seat (not horrible), and the flight attendant told us we couldn't when we asked that they were $100+ seats and that there's nothing she could do. Thanks United. Guess I'll go back to being a JetBlue customer."
Pros: "The crew was mostly friendly. One crew member didn't look too happy to be there, but the rest were quite friendly. The flight took off on time or earlier. We landed and started exiting the plane about 15 minutes earlier than expected which is always good. Even though you had to pay for the entertainment, they did provide one channel without paying and played a couple tv episodes."
Cons: "I don't really have any complaints, it was a good trip."
Pros: "The employees were extremely helpful and friendly. I had just flown in with united from Hawaii and landed 6. 15 am that morning and the employees assisted as I was not familiar with the airport. Will definitely fly united again."
Pros: "The crew that helped get everyone booked on another flight did an outstanding job. Too bad we had to sit around for 3 hours to find out that the flight was canceled."
Cons: "Not enough communication as to the flight being canceled. Too long to inform us that it was canceled. We were told that the flight was always on time with the exception of the past few days. We were told that the service was starting to slip."
Pros: "Seats where ok and they gave beverage"
Cons: "Literally no leg room space"
Cons: "The crew did not seem to enjoy their jobs and can the seats get any more uncomfortable? It really is okay to put some padding in the seat cushions. Is it really necessary to charge for the movies?"
Pros: "Willingness to check carry ons for sold out flights"
Cons: "Choosing of seats process. My traveling partner and I did not get to sit together on way home. Everyone was nice and got a free upgrade but would have been nice to sit together"
The flight was 3hrs late to board. No tv’s, no food, no electronic outlets to charge your devices and the seats were hard.
We waited for bags in Tampa airport for 2 hours. Also, no food or even water. Not going on it again
Making people pay for water is sad especially for a 4 hour flight. Also on the flight from NY to CO the only option was water and not other beverages. The seats were very uncomfortable and the tray table design has a user experience rating of 1 out of ten.
Cons: "Very uncomfortable"
Pros: "The flight, crew, etc. were great."
Cons: "I would have liked to get coffee or soda for no charge."
Pros: "Air crew were attentive and courteous"
Cons: "It’s a budget airline, so I didn’t expect a lot of creature comforts"
Pros: "Quick, easy. Friendly staff.."
Cons: "So grateful for all of the help we received!! Thank you!"
Cons: "Nothing!! First time flying with a broken leg...wheelchair, emotional animal, crutches...you guys were AMAZING!"
Cons: "I miss getting a free drink (other than water) and a snack during my flight. It would also be nice to be able to charge my phone"
Pros: "Yes the crew was very friendly and the seats were very roomy."
Cons: "The bad thing was our flight got delayed 5 hours and we didn’t get into Tampa until 1145 pm. Waiting around the airport that long was very tiring."
Pros: "Seats are not comfortable"
Cons: "A complementary cup of tea. $50 for one luggage is a rip off. My 1st time flying with frontier. I had to wait 45 minutes in my wheelchair to go to gate."
Pros: "Great economical way to get there!"
Cons: "Flight was delayed 2 hours and weren’t told why. Then baggage was delayed being offloaded from plane"
Pros: "The flight boarded quickly and smoothly. The attendants were happy and full of personality. Inexpensive direct flight!"
Cons: "We were about 30 minutes late to land even though we took off on time. The snacks and beverages are not complementary; they cost extra."
Cons: "How we were all told after most were ay the gate it was changed to a different gate once there we were told that it would be ay least 2hr late for maintenance. I'm handicapped couldn't get around that was time I could have spent with my family and I was Hungary snf needed to use the restroom which couldn't use until boarding. Very unprofessional I wouldn't give a better grade than a d'- not sure if I would use this airline again. At least we could have comped a free soda and chips. Since the airline new that was happening ahead of time and we could have made choice our selves what to doyou people charge for or fee for anything we might want to change but it's ok for you to treat us poorly sincerely Eugenio Cortez"
Pros: "price and non-stop flight"
Cons: "The flight was 60+ minutes late, due to another plane sitting on the runway. The other plane kept passengers sitting on the tarmac for over an hour. We were told the plane had mechanical problems. The waiting area was so crowded with people it was people standing all over the place...it turned out that 2 flights full of people were waiting there. When we finally boarded, the plane had to be refueled and the plane had to be started up by being jumped or something because one motor was not working normallly; this was a bit frightening. Staff was not even smiling, or even comforting when we boarded. Brief apology by pilot."
Pros: "I flew to Tampa dor a second opinion doctor visit. My second set of clothes for tomorrow came out of my bag because you get nickeled and dimed and then have to shove your " personal item(s) under your small seat...and iI am small ( 5'2 112 lbs)... now I do not have any clothes till I fly back home. I tried reaching Frontier- ni return call. I filled out form- nothing. I am honestly just so upset. I have never been in this situation and I do not know how to get my belongings returned."
Cons: "See above"
Pros: "In flight crew was cordial, warm, professional"
Cons: "Everything else was a sh*tshow: bad information, confused and angry employees, flight was 7-hours late"
Pros: "The price was right"
Cons: "Long lines to check your bags and confusion at the gate in Islip plus seats are uncomfortable on the plane and the only thing they give you for free is water"
Pros: "Needs to get a exit row seat they took care of it with no problem or fee"
Pros: "Quick, timely boarding. Timely departure/arrival. Quick de-boarding. Crew was fine."
Cons: "Baggage fees for carry-ons that had to be stowed over head was a BIG turn off. Will avoid airline for this reason alone. Little to no food selection. Literally no entertainment. Not even a seatback magazine. App is not the greatest."
Pros: "Flight was delayed 2 hours"
Cons: "Seats were very uncomfortable"
Cons: "We sat on the plane for over an hour waiting for our plane to take off"
Pros: "Staff was courteous the flight was on time and the seats were very comfortable"
Cons: "Lots of delays and cancellations. Customer service is not helpful. They only care about their ticket and will not reschedule you with another airline."
Pros: "The on time departure"
Cons: "That I had to pay for everything, including a cup of coffee! And the tray tables were so small. It's a shame that first free meals were done away with, and now you can't even get a free cup of coffee or snack. And the excuse that your fares are cheaper than Delta, or other airlines, does not compute, because I still paid almost as much as a Delta flight would have cost."
Pros: "They only had one plane, it was weather delayed at its previous airport, then it ariver with mechanical problems. Customer service promised me the flight would be leaving that day, it ended up being cancelled. We were at the airport for 9 hours before they cancelled which meant that rebook in a flight on a different airline cost twice as much and was difficult and could only be done for the next day. Customer service was useless. The gate crews are third party contractors and can't do anything because of frontier's policies. I reported them to Dept of transportation and they keep sending the response that they have too many complaints to respond to and they wI'll get to it eventually."
Cons: "Understaffed ticket booths. Too many hidden fees."
Cons: "the chair design was uncomfortable from the moment I sat in the seat. The back was stiff and my head could not make contact with the head rest, simply a poor design to minimize the weight of the chair. Long flight and no Wi-Fi entertainment"
Pros: "Aside from a change of gate the everything was wonderful."
Cons: "I had got my boarding pass yesterday, when I checked in they no ever told me the gate was changed. I realized at the last minute something was wrong and started to inquire and found out that the gate had changed."
Pros: "I am frustrated"
Cons: "I am devastated frustrated and decide not to use frontier. the airline canceled the flight and never informed the clients and never apologized which cost money, time and above all destroyed my dream meeting and business schedule. the cancellation cost me to cancel and bear the cost of my car rental and hotel."
Pros: "Straight flight to destination"
Cons: "Seats too small, very uncomfortable, very crowded and over all an unpleasant flight. I would hesitate to use Frontier again, after numerous additional charges, it is no bargain."
Cons: "Seats, tray tables, comfort,arm rests, gotta pay for snacks and water"
Cons: "Flight was late for boarding. No updates were given as to why or what was going on. The gate agent looked like she had a miserable day and did not offer a customer service attitude. Once on board the seat didn't recline and was hard as a rock, not ideal for a 4 hour flight. The flight attendant (Christine) was short tempered. Crew lacked basic soft skills. This was the first and I am pretty sure the last time I will fly on frontier. While I appreciate the low fares I did not expect the low level of customer service or all the extra fees that are tacked on for seats, checked bags and a drink onboard."
Cons: "Plane late by over an hour and they just kept pushing it back by 10min at a time. Didn't know when I was going to get in. Crew was fine. Its a budget airline, so everything else was to be expected."
Pros: "Crew pleasant, plane ride good."
Cons: "Over 2 hours late leaving the gate and once on tarmac, another 15 min waiting to take off with 15 planes, as the pilot announced, ahead of us."
Pros: "The flight was cheap. The flight was short."
Cons: "The crew seemed like they didn't care one bit."
Pros: "The crew is courteous but still not overly understanding of someone waiting in the airport for a flight for 8 hours without any explanation for the delay."
Cons: "My flight was supposed to land in Tampa at 8:20pm and didn't land until 2:30am the next morning. This was a delay and a wait all with a 7 month old child. no explanation as to why the plane was delayed almost 8 hours and they still try to get you to pay for food when on the plane? Absolutely ridiculous. Even though the plane ticket is initially cheaper, by the time you pay $40 per checked bag, "pay" for the hours of delay or cancellation and reschedule, stress that accompanies your feelings when flying frontier knowing how unreliable they are, it's not worth it. I would rather pay $150 more and know I'll arrive on time with little or no hassle. I won't be flying with them again if I can avoid it."
Pros: "The economical price for travel"
Cons: "No beverage offered except at cost....I am used to having soda or juice on other flights. Delay time at departing airport and no explanation offered. We sat for at least 30 minutes and could see a Frontier plane in distance moving around outside. Customers did not know what was occurring in that situation."
Cons: "Tray tables and leg room is small. You have to pay for a carry on and to select your seat in advance. Soft drinks and peanuts are extra! That is too much nickel and dime for my blood."
Cons: "When Kayak exported our data to Frontier it was done incorrectly (Kayak merged our first names and middle initial to form one name). This required I call Frontier (and was on the phone for at least 20 minutes), to correct the error, or it would require a large fee to change our names on-line. This was a great inconvenience."
Cons: "No TSA Precheck, seats were not comfortable and nickel & dime you for even a soda."
Pros: "Not Much."
Cons: "Being my first flight on Frontier, I wasn't sure what to expect. The fare seemed very reasonable when I purchased the Ticket From Denver to Tampa. Like most of the flying public, I flew coach so obviously I didn't expect that I would travel in luxury. However my flight experience was not even on par with most other airlines that I've traveled on. First as many other reviewers have pointed out, the information on baggage fees isn't made obvious to you in any part of the booking process. I imagine that they make a fair amount of money by surprising first time customers who arrive at the airport expecting that their carry-on luggage will be free of charge, as is with most other airlines. Which in my opinion is deceptive. Expect to shell out some cash if you have Carry-on, and bags to check. The seats are the most uncomfortable that I've encountered, combined with the extremely cramped arrangements of coach made for a very unpleasant flight. Their flight attendant's primary focus is on those who purchased "stretch seating" and the first class. At no point during the flight was I offered water, or anything in the way of something to snack on. My final thoughts, pay a little more to another airline to get reasonably comfortable seats, baggage included with your fare, and attentive service in-flight."
Pros: "The option of a direct flight"
Cons: "The seats are the tightest most uncomfortable that I've ever been in and would be a deterrent to flying frontier again."
Pros: "Direct flight"
Cons: "Very unimpersonable....felt like I was just a ticket number. No drinks or snacks unless you have a credit/debit card to buy a soda and snack for 2 bucks, seats seem smaller and the "snack" tray was smaller than a book. But I guess since they don't offer drinks and snacks with your ticket you really don't need that tray. I had to purchase this ticket due to a death in my family and it was the least expensive, but if I had a choice it would have been with Southwest Airlines. At least they still make you feel human."
Pros: "I think my wife and I were the beneficiaries of a brief fare war. It cost us more for a car to the airport than to fly two people from Chicago to Tampa. On-time, quick boarding, great staff, very efficient.extra charges for seat & carry-on were reasonable considering the insanely low fare."
Cons: "Seats are some kind of hard foam and don't recline. Did not try the (extra-cost) snacks, drinks or water; we ate at the airport."
Pros: "Nice crew"
Cons: "The prices for snacks and drinks were ridiculous. Can't believe they don't give free sodas."
Pros: "The price was good. Boarding was relatively painless and quick. The plane appeared to be new and was pretty clean. We were on time and even a little early."
Cons: "The woman behind the counter in St Louis was not friendly. I prefer to be able to use my TSA pre check status rather than wait in a security line for 30 minutes but for whatever reason Frontier does not offer that luxury."