Daily cleaning, installation of cabin HEPA filters on flights from Tenerife to Ontario
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Scores according to KAYAK customer reviews
Cons: "Not to have 2 distressed cats on board meowing non stop for 10 hours."
Pros: "El entretenimiento"
Cons: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Pros: "Great and friendly crew"
Cons: "In-flight system had some problems and seats seemed a bit uncomfortable"
Cons: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."
Pros: "The crew was excellent and surprisingly the seats were comfortable."
Cons: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Cons: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Pros: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Cons: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Pros: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Cons: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Pros: "Entertainment system failed repeatedly."
Cons: "Entertainment system failed repeatedly."
Cons: "There was no entertainment available."
Pros: "The crew was nice and the seat comfortable."
Cons: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Cons: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Pros: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Cons: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
Pros: "great food, entertainment and seat comfort"
Pros: "Good food and crew"
Cons: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
Pros: "Crew and food were great."
Cons: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Pros: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Cons: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Cons: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Cons: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
Pros: "Food was ok."
Cons: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Cons: "The fligh Washington delay more than a hour"
Pros: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Cons: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Pros: "Crew was nice movie selection was good."
Cons: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
Cons: "they lost our luggage very inconvenient"
Cons: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Pros: "Not much but the staff"
Cons: "No room, boarding was slow, zero bag or legroom"
Pros: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Cons: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Cons: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Pros: "More experienced, professional crew, better food and service."
Cons: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."
Pros: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Cons: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."
Cons: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Pros: "Nice staff, very professional and helpful."
Pros: "The crew were nice."
Cons: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Cons: "Screen broke half way through flight. Food was poor"
Pros: "Fine for a 45-50 minute regional flight."
Cons: "Wouldn’t be great for long-haul flights."
Pros: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Cons: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Cons: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Pros: "All was good we didn’t feel the time 9 hours passed easily"
Cons: "Nothing special"
Pros: "Good cabin, but very conjugated :|"
Cons: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"
Pros: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Cons: "All airlines need to remove a row of seats and give everyone just a bit more legroom."
Pros: "It was on time"
Cons: "Food was AWFUL! Better to serve nothing"
Pros: "the food"
Cons: "no room for legs"
Pros: "Pretty decent"
Cons: "Not much"
Pros: "the Airline"
Cons: "The Airport, Security, Boarder control."
Pros: "Friendly people on board"
Cons: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"
Pros: "The boarding process was smooth and the crew friendly. Flight ran on time."
Cons: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Pros: "Our flight attendant and fnally making it home!"
Cons: "Disorganized uninformed staff. One says I have to have an additional "random" security check after going through the same thing in security. Turns out it wasn't random and I didn't need it. Both times they read my boarding pass wrong thought I was going to Tel Aviv - not random. Airport was hot as hell! Flight kept getting delayed then we had a gate change as well. Finally got on the plane and it took forever to take off so we were basically sitting in a sauna for 30+ minutes."
Pros: "It was as expected."
Cons: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."
Pros: "The crew was okay,...and we got there"
Cons: "The plane, was a piece of junk, and the AC wasn't working."
Pros: "Friendly and courteous"
Cons: "Like that is good"
Pros: "The facilitie to board"
Cons: "They no have entertainment"
Cons: "Flight was an hour late."
Cons: "Crew politeness"
Cons: "USB outlet not working seat 21D"
Pros: "The crew was good."
Cons: "The seats are not confortable at all."
Cons: "No comfort. The USB wasn't working, even with the pilot telling us about it's availability."
Cons: "Very small plane, so much turbulence during flight. It was the worst."
Cons: "Pedí que me manden la factura del vuelo y no me a llegado nunca."
Pros: "Two hour flight, with nice crew. Entertainment on board with a good selection is based on wifi and your ownd device. On time"
Cons: "Food is not free. If you want some, pay for it (what nowadays is normal). Leg space was tight for me"
Pros: "Boarding was excellent and crew also food was good."
Cons: "Seats to small. Like sardines for 8 hours. Almost no leg room"
Pros: "The food could be better"
Pros: "Very timely, even cut the expected time of travel. Decent food, very friendly staff. Good entertainment choices."
Cons: "The seats and the lack of space"
Pros: "Bumped up to better seats than we paid for. More space mkes a long ride easier."
Pros: "Fast boarding, good entertainment and arrived early"
Cons: "Food wasn’t great. Chicken with beAns and mashed potatoes dry."
Pros: "Excellent flight, confortable seas, emergency seat. Great in flight service and entertainment and always on time"
Pros: "The movies and the leg room seemed better then normal"
Cons: "The seats were very uncomfortable for such a long flight."
Pros: "The cabin crew, the overall flight conditions."
Cons: "No entretainement and flight information available."
Cons: "Had to take a flight to New York 2 days later, then drive back home"
Pros: "our flight was late into MAD but they held our connecting flight to MIA, so we could make it."
Cons: "The crew was not good at all. there was no water service, one had to go to the kitchen and beg for water. in particular the male crew was not happy to help with anything. the snack before landing was served 45 mins before arrival so everything had to be rushed. Crew soiled a half empty can of soda on me, and didn't even apologize. Our luggage missed the flight to MIA and we were told it would be delivered to our house the next day between 7pm and 8pm. it never showed. I called customer service and they could not tell me anything. Horrible experience"
Pros: "Crew did get us on standby; more legroom than trans-Atlantic flight"
Cons: "6 hours too late"
Cons: "Missed connection due to Iberia. Rerouted to JFK after overnight delay and had to transfer to Newark. Upon arrival at Newark, which we had to arrange, we were notified that the flight was changed back to JFK. Turned a 12 hour travel day into 36. Horrid experience."
Pros: "On time, Very professional crew."
Cons: "Could not do online check-in."
Pros: "Airbus 320"
Cons: "Boarding process and pitiful legroom space . Iberia clearly loves showing the privileged few who have paid top dollars to be at the front , that we must be made to wait and struggle to get to our seats .Then, we have to squeeze into a tiny , pitiful space of a seat .....Even Ryanair does better !"
Pros: "Flight was safe, aircraft was clean and luckily with enough room under the seat to store carry on bag"
Cons: "The fact that all the passengers boarding in "group 3" were forced to check in their carry-on bags if they did not fit under the seat; and retrieve those at the baggage claim area (not right after exiting the airplane) In my case I was able to store my carryon under the seat in front of me after pleading to the crew and gate members to let me try because of my connecting flights. There is no complimentary food service, even water is charged."
Pros: "No complaints everything was good No delays on time flights going and returning back"
Cons: "Entertainment Screens did not work. Charged for drinks."
Cons: "Al llamar a Iberia(horas antes de nuestro vuelo)para informarles que por llegar a Venecia a bordo de un crucero y este no poder entrar a puerto en hora por motivos de la neblina y por esa razon no poder llegar en tiempo nosotros al vuelo,nos dijeron que no podiamos volar con ellos desde el vuelo de Madrid al otro dia a Miami y solo nos ofrecieron otro vuelo para 3 dias despues y con un precio bastante alto,conclusion que siendo una compania tan reconocida poco nos ayudaron, por no decir practicamente en nada,"
Pros: "short flight, on time"
Cons: "indifferent crew"
Cons: "I left a day later. No effort made to change flight."
Cons: "Food could have been better."
Pros: "a non event flight - meal was ok, flight attendants helpful"
Cons: "airport in london - waited for hours to find which gate to used - sent us across to the wrong side and then only 40 minutest to board and we were running to take underground rail back to other side and find correct gate."
Pros: "Reasonable leg room for a a 6 foot tall passenger"
Cons: "Old planes, pilot didn't communicate at times when he would mess around with engine speed and then increase altitude suddenly. Some passengers were truly scared."
Pros: "It was nice and cool inside the plane."
Cons: "It was several empty seats available and wasnt offered the those who were crammed in the middle Isles."
Pros: "It was nice flight"
Cons: "I ordered an extra check in bag which got messed up on this flight. Only three movies available to watch"
Cons: "Gate agents never seem to recognize how difficult it is to hear announcements when there are anout 100 people milling around the gate and chatting. Boarding announcements need to be loud, clear, and spoken slowly. Repetirion wouldn't hurt."
Pros: "The food and the service"
Cons: "The length of the trip"
Cons: "The customer service people were the least sympathetic and least helpful people I have ever met. They did nothing to accommodate us."
Cons: "It was cancelled"
Cons: "Left late, rude crew, very uncomfortable experience"
Cons: "The entertainment cost money for the flight and the transfer procedure for luggage in Boston was unclear and poorly organized. One of our bags was lost."
Pros: "The organization, the food, the beverages the stewardesses all were pretty bad, even the flight was late the boarding process was bad, I would not use them again."
Pros: "Iberia flight frim Barcelona ti Madrid my bags dis nit arruved. Now I am in Puerto Rico and my bags still lost"
Cons: "Iberia flight frim Barcelona ti Madrid my bags dis nit arruved. Now I am in Puerto Rico and my bags still lost"
Cons: "Food, particularly the meatballs. They were smelly. The entertainment choices took a long time to find and load."
Pros: "Very friendly and helpful crew."
Cons: "No food or drink offered except for if the customer pays for them, very poor idea."
Cons: "They change flight times without notifying us. They made us spent a night in a hotel and BUY new tickets for the following day. Were unable to find a person to even file a complaint. Please feel free to contact us if willing to help us!!!"
Pros: "That I got to my destination as planned. I don't know who likes being cramped in a sit with strangers for 8 hours but it's obviously better than traveling by sea or land for such a long journey."
Cons: "Small space."
Airlines flying from Tenerife to Ontario have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Tenerife to Ontario
Masks required on board, masks provided on flights from Tenerife to Ontario
Social distancing seating
Middle seats unavailable to book on flights from Tenerife to Ontario
Testing for antibodies, testing for symptoms for flights from Tenerife to Ontario
Waiving of change fees. Search flexible flights from Tenerife to Ontario