I liked that my family got to sit together and the location of our seats. The food quality was terrible. I did not eat the dinner, the boy in front of our seats got sick after eating the food. My tv did not work for the first 2 hrs and then it did come on. The flight attendants did not provide the headphones for any of the passengers in our area, so it didn't matter if the TV worked because I wouldn't be able to hear anything. When we got off the plane in Frankfurt we had to take the stairs off rhe plane and then take a bus to the terminal. Waited 10hrs for the next flight to Vilnius and then it was cancelled the last hour and half before the flight. We scrambled to try to get an alternative. We got on a wait list for a flight to Riga, Lativa that night. Fortunately, we were confirmed for boarding but had separates seats and we have small children. We were able to talk to the passengers nearby and they gave up there seats for us. Finally arrived after midnight in Lativa to find that our luggage was lost, apparently the attendant for Lufthansa in Orlando checked in our bag incorrectly and gave us the wrong person receipt tag. They are attempting to find our luggage which is apparently on it way to a town in Germany. We had to take the transportation bolt and be driven from Riga to Vilnius which is 3hrs and finally arrived in Vilnius at 5:30am. So yes, the flight was a disaster and probably our worst trip ever with Lufthansa. I don't think we will be traveling with Lufthansa again. It's a shame because I believe we're trying but they all seemed flustered and forgetful, maybe overworked. I do hope things can change in the future.
Please see other message. One flight was cancelled and neither Lufthansa or Air cañada would book me on another flight as they did not have me in their computer(with the numbers you assisted me with) HELP
Sadly! I had a Terrible experience. My daughter got super sick few hours before our departure and hospitalized. Unfortunately I couldn’t able to fly back to USA on that day. I did go to the airport and let them know that I have a serious emergency and can’t fly. Kayak didn’t help at all or made any adjustments to get a new date. I had to purchase new tickets. I’m so disappointed!
Cons: "The food was overcooked for dinner and breakfast was a veggie wrap which was soggy and strange. Bring food with you!"
Cons: "Excellent! Got us home on time and with great service! Thank you"
Pros: "Flight attendant served snacks and drinks in less than hour’s flight. Well done!"
Pros: "the flight was late in leaving, and although the lateness was not the airline's fault, the scramble of repeated announcements of Boarding is delayed for 10 minutes...3 or 4 times...was not smooth or comfortable...or very professional."
Cons: "the sound system on cut out of and on repeatedly, and shifted program and then would interrupt what was playing again and again, except when it would block the program out. aside from that, it was all pretty ok."
Pros: "Everything thanks"
Cons: "Awesome thanks"
Pros: "Crew was attentive and friendly."
Cons: "Food was not that good, flight was over an hour late causing us to miss our connection in Frankfurt. Consequently we were also charged for our car pickup in Prague. Overall, not impressed with Lufthansa."
Pros: "The crew was amazing"
Pros: "Crew was helpful, food was good"
Cons: "Seating could have been better"
Pros: "Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable."
Cons: "For business class the food could be improved."
Pros: "The crew & service on our Denver to Munich flight were incredible. Courteous, professional & fun. A crew like this makes flying a pleasure."
Cons: "The seats in economy on the A-350 were a horror show. Couldn't have made them more uncomfortable if they tried. It seems with each new model Airbus puts out the seats regress to more medieval technology."
Pros: "Upgraded to Economy Plus for more legroom. Very worth it for an 8-hour flight"
Cons: "Flight was delayed"
Pros: "Flight on time, good service, helpful staff"
Pros: "I flew premium economy from Hong Kong to Frankfurt on the A340-600. The crew was excellent, attentive and friendly. They always have a great attitude and this has been consistent with my previous experiences with Lufthansa. The seat and meal were average for premium economy, but the crew more than made up for it."
Cons: "The seats were quite hard and lacking in padding in premium economy. The meal was average and nothing to bring home to."
Pros: "Good plane and service"
Cons: "Rubbish boarding staff"
Pros: "Crew was nice."
Cons: "This was an emergency trip to see my mother who was in the hospital. The flight was delayed so I had no option but to board the next day since I wouldn't be able to make it to the connecting flight in Frankfurt. They couldn't give me another connecting flight since it was all full. Because I booked my ticket only hours before my flight, they said it might not be possible to fulfil my meal request since there's a 24 hours cut off. However, now I had to cone back to the airport and take the next days flight which gave the airline more than 24 hours from my original meal request. I still did not get the meal I requested, the crew didn't know about it and didn't have any to spare. This was my first time flying Lufthansa, I probably won't try it again."
Pros: "It was a very nice and smooth experience from the beginning till arrival in LA. I wish every flight experience would be like this."
Cons: "Nothing I didn't like."
Pros: "Service was excellent. Boarding fast and efficient, but would be better if the grouped."
Cons: "I am only 6 ft but knees hit the seat in front. Tray table hits my stomach even without the recline on front seat. Woman across aisle from me couldn't get out of her seat when the person in front reclined. This should just be illegal, period! Food was not very good. Entertainment options was limited."
Pros: "Crew members are very friendly."
Pros: "The view - flying low over the northern extremes of Canada was superb. Thanks to the pilots etc."
Cons: "The flight was late arriving at Frankfurt. I requested a notification to my connecting flight. Crew member frowned, turned away and in formed me, "We don't do that". I ran to the Connecting Lufthansa flight and barely made it on time."
Pros: "Boarding, seat and crew"
Cons: "Movies selection and audio offers"
Cons: "I was charged for my bags which it said on line bags were free . Seats didn't recline . We were charged for refreshments. This airline had nothing that I should write about ."
Cons: "2 people working passport control in line about 100 people were in. Most had connecting flights leaving shortly. People were panicked they would miss their flights."
Cons: "The seats were absolutely uncomfortable"
Pros: "Crew was friendly. I enjoyed the choice of entertainment. Food and drink were fine."
Cons: "I wish we had more leg room. It was so crowded and I could barely move!"
Pros: "Staff, they served a snack on this short flight"
Cons: "Flight was late, having to be bussed to the airplane and from the airplane, prefer gates."
Pros: "The food, comfort, and entertainment"
Cons: "They had grabbed my carry-on luggage at the gate. I specifically told the gate agents that I put heirloom plates that used to belong to my mother in my carry-on. They assured me it would be handled properly. Well this promise turned out to be lie. The plates were broken. Even though they were wrapped. I am sad and angry. My carry-on was small and light. There was no reason that it should be singled out in the first place. Now what?"
Cons: "Was an on time departure. Quick. Uneventful. We did have to board a bus when we landed, which took a long time."
Pros: "The boarding was fast and efficient, and the entertainment system was modern."
Cons: "The pilot didn't get us over the intercom even once. No communication at all from the cockpit. Staff was ok, but not very friendly. Seats were very close together in my row (30)… but other rows had seats with more legroom m."
Pros: "Friendliness of crew, punctuality of flight; complimentary plum cake; good selection of drinks. We were able to check in and choose seats online."
Pros: "My trip was from IAH to FRA by Lufthansa flight"
Cons: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pros: "The flight attendants were very friendly and efficient."
Pros: "Nice plane and crew"
Cons: "Really? They took my new expensive lighter from my checking luggage? A can of hair spray is just as deadly, are they going to not permit those?...stupid idiots!!!"
Pros: "Chairs were uncomfortable, mainly due to the front passenger was always in reclined mode, and the passenger behind me wouldn't let me recline... He would literally push my chair up, but that's probably because his chair can not recline!"
Cons: "We needed to place special request on vegetarian meal, couldn't do it at booking or at checkin, was told to let crew know, they said it's too late. They brought us an "unclaimed" vegetarian meal, but it wasn't, it was Asian halal meal with lamb! After I let crew member know wmy husband was served meat instead, she denied it and said "its not possible" as the wrapper says "vegetarian". I informed her it actually said "Asian halal", she the proceeded to say, well, "i am sorry if it's wrong, but I gave you vegetarian". That said crew member collected my husband's plates while I was in the bathroom and came back later with a "vegan" plate that they now have available."
Pros: "Crew was friendly and attentive, food was delicious and served on time"
Pros: "Allowing people to cut in line No security No help Nothing dine"
Cons: "No communication No concern Hot tired hungry"
Pros: "Free upgrade to business class!"
Pros: "Lunch was really good..yet,bread needs to be warm it adds desired comfort during the long flight."
Cons: "Breakfast need to include something else ,not just eggs. There should be an alternative for those who are allergic to eggs ,like me. Couple of hot wheat pancakes with Apple sause would do."
Pros: "Flight was operated by United Airlines. Easy boarding, friendly crew. Pillows, blankets, and headphones provided plus free house wine and beer as well as the usual coffee, tea, soda. Seatback video did not work for me, but I had no plans to use it as I needed to sleep on the flight. Excellent vegetarian dinner of vegetable korma, chickpeas and rice. Heated snack was not meatless, though, so as a Catholic flying on Friday had to pass."
Cons: "Vegetarian option (or meatless Friday option) for snacks as well as meals would be nice. They are in the process of changing to personal device entertainment, so seatback screen issue will not be a problem in the future."
Cons: "Seats are too close, no under storage. Very old and dirty plane. Old coffee stains on tray board. Just filthy"
Pros: "Frankfurt airport was easy to navigate around. Security checkpoint was fast and organized unlike Heathrow's awful service. Flight was great! Friendly staff, good food and comfy seats."
Cons: "There isn't anything I wasn't happy with !"
AA was domestic flights. Nothing write about home. International flights were operated by JAL, just superb!
I could not take my trip because both of my cruises were cancelled. Kayak said it could not credit me for the flights. This is the last time I’ll use Kayak
All crews are so thoughtful, friendly and helpful to me and passengers. In flight meal was great too. I always love flying by Japan Airlines.
It was a pleasant temperature when boarding and through the flight. The meal was quite good.
Pros: "The flight time are on time ."
Cons: "Good entertainment on broad"
Pros: "CBP info."
Cons: "Wish AA cabin crew would treat the customers as attentively and friendly as the JAL crew. The 8pm inflight dinner is horrible. Why would they serve the cold dishes for the first Japanese course? I got a diarrhea."
Pros: "Take off 20 minute early. Super on time."
Cons: "The food can be better."
Pros: "The crew was courteous and helpful. The cabin was clean and seat was comfortable."
Cons: "Aircraft interior was a bit dated. Entertainment was via handheld device either your own or one provided by the airline."
Cons: "They need more space and better food"
Pros: "In flight entertainment and food were great"
Cons: "Wish seats were comfier and more legroom"
Pros: "My flight was amazing---amazing in the fact that I had to be on top of flight status and was rudely spoken to by the sellers of the ticket. They almost cancelled my entire trip, even though I paid for it, because while at work I could not pick up the phone when they called me. This site is seriously a scam to buy your ticket from. I survived and was able to go---but I would never encourage anyone to buy through this site, unless you just really love living a nightmare. If you love nightmares, why not. Go ahead."
Cons: "Kayak is a nightmare to buy your flight through."
Cons: "Nothing problem. Excellent flight ✈️"
Pros: "Meal and drink service was excellent"
Cons: "Economy plus is packed liked sardines and difficult to move from side to side. Also upgrade doesn’t include priority seating. It should be included in any seating upgrade."
Cons: "Seats were very uncomfortable and that must have been the decision of the airline. We landed early and taxied and waited for a long time, more than 30 min until we actually pulled up at gate, also the airlines fault."
Pros: "Good service. The crew was very attentive. The pilots were very good about relaying Typhoon related issues to the passengers; and doing their best to get us to our destination as close to on time as they could"
Cons: "Assigned middle seat, no choice."
Cons: "My ticket was issued by JAL but it was printed oersted by American Air. I was confused which terminal I should go to checo in. I called JAL. i waited 2 hours. No answer. Then, I called AA. They said international. But i went to terminal 4 which is American Air just in case because it was OPERATED by AA. I was right! I hope someone gave me a correct info."
Pros: "Super nice plane. High tech . Comfortable. Good food"
Pros: "The selection of music and movies to watch was extensive and wide ranging. All the Star Wars movies as well as great Disney movies as well."
Cons: "Felt very rushed when eating. Once the food/drinks were dropped off, it seems right away the staff was ready to pick up and clean."
Cons: "This flight was miserable. Seriously, one of the worst flight experiences I've ever had. The leg room was absurdly small. I'm not a tall person and I only had one inch in front of my legs. When the guy in front of me put his seat back it pressed into my knees. There wasn't enough space to bend down and untie my shoes, let alone get something out of my bag. My shoulder and knee were touching the guy next to me (a complete stranger) for the entire flight and there was nothing I could do about it. This was a red-eye but I absolutely could not sleep because it was so uncomfortable, so when we landed I had a terrible migraine and was nauseous and disoriented going through customs. I actually had to sit down in the airport because I though I was gonna pass out while trying to carry my bag, that's how shitty I felt after this flight. On top of that, not being able to sleep on the flight really messed up my sleep schedule and so jet lag from the time change has been made even worse, so I'm completely out of whack and its so much worse that it otherwise would have been because of the horrible flight. Also the food was gross and there wasn't enough of it. Even now, I don't think I have really communicated just how shitty this flight was. I was actually angry when I saw my seat upon boarding, and I'm still angry about it now."
Cons: "I was expecting this to be a flight by Japan Airlines but it turned out to be an American Airlines flight. I was expecting and wanted to experience a flight from another airline."
Pros: "there were 2 meals"
Cons: "were unable to pre-select without incurring an additional fee so our group of four was split up"
Pros: "The crew was very good"
Cons: "The food was not good on this flight."
Cons: "The service was mediocre and the food was horrible! It made me sick!"
Pros: "We had our passes available on our iPhone to assist the boarding process. Very enjoyable trip with the crew and we plan to fly AA again in the future."
Cons: "We had some light turbulence but other than flight was great."
Pros: "I loved that kayak grouped all my flights together into one easily accessible travel guide. The convenience of it all helped me out tremendously during my first visit to Japan. Overall a wonderful experience!"
Cons: "Absolutely nothing."
Pros: "The entertainment selection was pretty good on the flight. That is my only positive experience."
Cons: "The seats were incredible jam-packed together. We had a 9 1/2 hour flight from Tokyo and could not even sit without our knees touching the seat in front of us. My tray table couldn't even properly extend -- the seats are so tight my tray just folded up on top of me. The food was BAD. 1/3 edible out of each course, consistently. I saw other passengers also dumping untouched trays of mystery meat that came as a side. They handed out egg-tomato-cucumber sandwiches which were inedible. The tomato had gone bad and the egg had a sour taste -- I gagged when I took the first bite. I'm especially disappointed with the seat spacing, though. I had a really difficult time getting in/out of the seating aisle to use the restroom. Even with our bags stored under the seat, I couldn't get in without tripping on/getting my foot caught in the strap of our purses/backpack. I couldn't even turn on one side without my arms or legs touching the passenger next to me -- sore neck, sore back, and still couldn't even get a wink of sleep. I will not be flying internationally with American Airlines again. They are the epitome of an airline trying to cash in on as many seats as possible. Save yourself the trouble and fly Japan Airlines directly -- their food was great and their seats were very comfortable."
Cons: "My seat was considered "Premium." The pull out table was dirty and broken. Was not able to use it for eating or holding a drink. Food was inedible. Plane was old so there were a few screens for the whole cabin. The screen was poorly located so unable to watch programs offered."
Cons: "I wish they have two sheets. I don't like to sit next to stranger. And hard to go to bathroom"
Pros: "It's convenient that was next to a laboratory."
Cons: "It's convenient that my seat by a laboratory but since the way to laboratory is narrow the crews kept bumping my seat by the catering carts that kept woke me up while resting..."
Pros: "The different variety of movies that was shown as well as the usb port."
Cons: "No free wifi, more meals, and more drinks."
Pros: "This JAL flight was actually operated by american airlines using an american airlines plane. This flight was not great compared to the JAL flight we took to Haneda which was actually a JAL plane which was roomier and had pretty good food."
Cons: "Food was extremely salty, overly sauced. The breakfast options were salmon or omelette and i got salmon. It was spongy and didn't look like salmon. It must have been mashed with something else and reformed into a roll form."
Pros: "I liked the promptness and great service I would fly with them again :)"
Pros: "JAL is awesome overall. Super friendly crew. It was a short flight so no good was given but I did get little treats. There wasn't a tv to watch anything but I survived."
Cons: "- This was an older Boeing 738 plane that American Airlines refurbished. It still has the old style overhead bins and just feels old, - Like on many on these older planes, the power outlets don't work. - No food offered, even for Executive Platinum member. Unpleasant crew."
Cons: "I was expecting to be on an JAL flight but it wasn't JAL and was operated by american airlines and I feel ripped off."
Pros: "The movie, game and music selections were good. However, my son was only able to connect to the Disney movies. Something was wrong with his monitor."
Cons: "Food was awful! Service was hit or miss. One flight attendant was very curt in asking about beverages. They seemed to be impatient. Also, comfort level was poor. I am only about 5'2" but I thought leg room space was tight."
Pros: "Boarding was easy and I liked the film selection."
Cons: "I was placed in the back of the plane and subsequently they ran out of the food option I would have chosen. There was only pork left which I cannot eat. I was left hungry and the stewardess was rude about it- I understand that she was likely tired as I was in the last row but it's literally her job. The flight was also pretty turbulent- which is usually worse in the back of the plane."
Pros: "Good variety of entertainment options. Wifi reliable"
Cons: "Food options were horrible. Need to offer non seafood/pork option."
Pros: "We bought the extra legroom. Worth it."
Pros: "I liked the boarding, entertainment, and food."
Cons: "I did not like the cramped legroom. The airline got greedy and crammed too many rows of seats in the plane, cramping the legroom for all the economy passengers. Legroom in economy was MUCH better on the Japan Airlines plane (also a 777) that I was on from Los Angeles to Japan. Legroom is always important, but especially so on long trans oceanic flights. I am inclined to avoid American Airlines in the future because of that.qa"
Pros: "Food, flight plan on the screen, selection of music and movies, that the lights were turned down for sleep, quiet efficiency of the crew"
Pros: "Roomy legroom and proximity to the restroom"
Cons: "There is limited recline."
Pros: "The staff was very nice and the movie selection in flight was among the best I've had on a plane."
Cons: "Food was decent but this is only comparing to Japan Airlines which I had on my flight from SFO to Haneda."
Pros: "Japan Team excellent in customer service"
Cons: "AA flight crew very poor and not helpful, I saw one of the flight crew almost fight with a customer over a baby crib. As per my experience I had a nice travel suit that I took off and flught attendant did not offer help. I have to store on floor."
Pros: "This airline is evil."
Cons: "Not enough space. Tv was glitchy. Seat uncomfortable."
Pros: "The crew was very nice and helpful"
Cons: "I got charged for bags from Fort Lauderdale to Toronto than Toronto to Halifax"
Pros: "Very good service"
Cons: "Rough air"
Pros: "Comfort seating. Not a crammed flight."
Cons: "Specialist assistance was not offered to me when arriving. Had to walk to baggage claim on my own. My boarding pass requests assistance be offered."
Pros: "Lots of legroom. Great free movies."
Cons: "No free snacks. You had to pay for headphones."
Pros: "Boarding very fast"
Cons: "Very small plane. No snacks offered."
Pros: "Confort of the plane in general and the personal device for entertainment."
Cons: "The procedure to board."
Pros: "Everything was great, except food could have been a little better."
Pros: "Crew was polite, good price"
Cons: "Three bathrooms were out of order"
Pros: "The purser was most hospitable, gracious, and accommodating."
Cons: "Choices for meals and entertainment were somewhat limited."
Cons: "Extremely cold on the plane"
Pros: "Entertainment unit and comfort were standard 5/5 for both"
Cons: "Boarding a massive 777 is difficult but some how other airlines do it smoother. Not sure how boarding 3 zones at once makes sense, which created a long que. Plus a delayed plane didn’t help the matter Unnecessary comments by one crew member while passengers were putting away their luggage were over heard and provided no value to the situations. Cup of noodles and a 3 tiny pieces of beef plate were provided for dinner which was very disappointing. While a typical egg breakfast and snack were also provided. Hot beverages were generally not served due to turbulence and water service during the 12hr flight was minimal."
Pros: "Crew were nice."
Cons: "Food was terrible."
Pros: "Had an aisle seat."
Cons: "I thought boarding was more difficult than normal with the gate configuration. Hard to hear announcements."
Cons: "Delayed for almost 2hrs"
Pros: "Quick easy flight. Everything went smoothly."
Pros: "Kept us up to date and gave us a lunch voucher."
Cons: "We had a 4 hr weight in St John's"
Pros: "Everything is good"
Pros: "The crew on board the plane was as good as can be expected. They were polite and tried to be helpful."
Cons: "From the time of booking the flight, we tried to sort out our profiles, provide passport and KTN, and frequent flyer info, as requested when we booked. Website problems were numerous, from being kicked off multiple times, to refusing to accept my info. I tried numerous times to call on the phone since the web site didn't work, but either didn't get through or was directed back to the web site. Eventually, I reached someone that told me it would be best to just sort it out at the airport. At the airport, I was told I should have set things up ahead of time. In the end, two of us traveling together, with work to do together over the course of the 13 hour flight, ended up sitting on opposite sides of the plane, and didn't get fed because they ran out of food. This shouldn't happen to anyone, but having paid for premium economy seats, you can imagine I was even angrier. We brought this up with a customer service rep in person when we landed and were told that she had no power to do anything and that we should call when we got home. And just to top things off, when I realized I couldn't get work done, I tried watching a movie and learned that the audio jack on my entertainment system was broken."
Pros: "Nothing other than the staff is nice."
Cons: "Nothing stands out about this flight."
Cons: "See above. I didn't fly as I had scheduled."
Cons: "Nothing stands out"
Cons: "My husband went onto the plane in Toronto bite-free and left the plane in Toyko with over 20+ bites from what we assume were bed bug bites. This left us in a panic about dealing with bed bugs. Apparently, bed bugs on planes are becoming more common place! We've contacted Air Canada via email about a week ago and are waiting to hear back from them. Furthermore, the flight to and from Tokyo did not allow much time for sleeping. The flight attendants were going up and down the aisles very often with meals/snacks, drinks, duty-free, and charity requests. I was expecting a lull after the dinner meal where they would dim the lights and limit services for a few hours, but it did not happen. While impressive how many services were available it was a bit much and would have preferred less to allow for some quiet time. Finally, the return flight from Tokyo to Toronto there was a single flight attendant who was quite rude to the other attendants as well as passengers. While boarding a lady in front of us didn't have her boarding pass when entering the plane but was with her husband. This flight attendant asked her for the pass, and she said she knew where her seat was because her husband was right in front of her and they were sitting together (at this point we had our boarding passed check 3 times before even boarding the plane). The attendant raised her voice at the lady and told her it didn't matter and that she needed the pass. Within a few minutes, she was getting after a few flight attendants for insignificant things. This behavior continued throughout the flight, very unprofessional. This was my first time flying Air Canada and I was not impressed."
Pros: "Great fast flight"
Cons: "flight was cancelled and I was offered a flight through Montreal with Long connections so I cancelled and flew the next day again through Montreal but with better connections"
Pros: "Delayed and still on time overall great experience"
Pros: "Personnel were friendly aircraft was clean"
Cons: "One of luggages didn't show up."
Cons: "Our entertainment system was broken."
Pros: "Space between seats in economy class"
Pros: "The in-flight entertainment console was fast and responsive. There were many movies to choose from. Cabin crew was friendly and helpful."
Cons: "Seats were, as usual, cramped. Not enough food was served."
Pros: "Comfortable flight and attentive crew."
Cons: "Other than delays and gate changes, flight was fine."
Pros: "Boeing 767 is a great aircraft in every way!"
Cons: "A shame to connect in Toronto!"
Pros: "No issues."
Cons: "Everything was cool."
Cons: "My tv didn't work"
Pros: "I eventually got home."
Cons: "Non weather related cancellations of 10 flights to the US and every other flight was delayed by a minimum of 2 hours. Many flights were delayed by hours then cancelled later on. There was no explanation from the staff. Also, one of the door fire alarms kept going off every few minutes and it was never fixed but eventually shut off. Very unreliable air carrier."
Cons: "The plane was on the edge of departure when I rushed aboard. The server waiting at boarding had a patronizing attitude. As if to say, "Why are you late?""
Pros: "The food was pretty good, and the staff were nice."
Pros: "The entertainement system was great, unfortunately some of the movies were said to have english subtitles, but no matter how hard I tried... None."
Cons: "I wish I could of had a vegetarian meal, but there was no flexibility and I don't believe I was offered the choice during check-in...."
Cons: "seats to close together very uncomfortable"
Pros: "The in-flight entertainment system was enjoyable, though somewhat confusing to use. The staff were pleasant and professional."
Pros: "Staff friendly. Food and drinks good. Good variety of entertainment"
Cons: "Limited leg room"
Pros: "Flight was uneventful--just what I like!"
Cons: "There was nothing that I can think of.."
Cons: "The announcement about turbulence were to much. Could have been way more subtle or shorter"
Pros: "Food and movies."
Cons: "Seating cramped."
Pros: "The cabins on the larger aircraft were updated and offered room, entertainment, and power options in standard Economy."
Cons: "Hidden seating fees and loopholes prevented any hope of knowing what seat you will be assigned. Constantly met with "Seat assignments can change at any moment for a variety of reasons." Be warned if sitting with your travelling party is important, even paying the up-charge for a reserved seat does not mean that will be seat you will have when you check in and will be greeted with "Their is nothing we can do at this time" as a response from the staff. Food ranged from okay to dreadful. Will not fly Air Canada again."
Pros: "Crew was pleasant and efficient. The entertainment consoles were nice, having games and movies and flight tracking."
Cons: "Nothing wrong with the flight, but security and customs at Lester b Pearson was an inefficient and an unpleasantly long experience. Had to show passport and/or boarding pass half a dozen times at different stations. Many of the stations were within sight of each other, so...why? It was a nightmare and it took over an hour. This applies to coming back to the U.S. The process while going through Canada was fine. While I would fly with Air Canada again, I will be avoiding that airport on my next trip."
Pros: "Well I like the that I was allowed to pre board because I had a 1 year old with me."
Cons: "My one year old was a lap baby. There was virtually no space between the front seat and mine. This made flying very uncomfortable for both me and my daughter."
Cons: "The front desk in Vancouver, Canada did not allow me to board the plane to Tokyo. I am supposed to attend the memorial service of my Mom who passed away two days before."
Pros: "Friendly crews"
Cons: "More tv selection"
Pros: "Seats were comfortable"
Cons: "The food was literally inedible. The breakfast of mushroom omelette and sausage was so unsavory, I could see the line where the outter “eggy” shell covered the inside, decidedly less eggy and hidden section. I had to stop eating it after 3 bites. Very disappointed with food quality."
Pros: "Entertainment options were good. Food was good."
Cons: "The flight attendants were terrible. Rushed, cranky, and fake. Didn't want to share what was actually in the Pasta or Chicken. As if anyone wants to just choose pasta or chicken without knowing what the hell is on it. Ridiculous"
Pros: "Seats were comfortable"
Cons: "Flight was delayed almost 2 hours. Maintenance - While I understand that these things happen to tell the passengers that maintenance crew "can't find a screw" to fix some panelling on the plane seems rediculous. Then further delay the flight because the wrong luggage was loaded?"
Cons: "More leg room that you don't have to pay for"
Cons: "Now United is showing the struggle by selling food on board the plain. Thats not a good sign of business for loyal travelers"
Pros: "Crew members was nice,"
Cons: "Seat was okay and plane was a bit delay."
Pros: "Crew were solid, competent"
Cons: "You could buy food, but no included meal for a six hour flight. The food for purchase was just snacks. Additional seats are very forward, uncomfortable even in Premium seats with reclining."
Cons: "Small seat space"
Pros: "Unable to since they did not wait for several passengers."
Cons: "I was called the night before saying our flight was overbooked will you change flights for 300.00 dollars each. We needed to get home so we turned their offer down. The day of the flight our connection flight was delayed we were told someone would escort several of the passengers from Lufthansa to the connection with United no one was there. Several of us ran to where the flight gate was but the plane already left. It turns out other people were also called and turned down United’s offer. So the question is since our flight was purposely overbooked did United take advantage of our situation and just leave and cause all of us great pain and duress with no compensation for all of our inconvenience."
Pros: "Food was way better than I expected."
Pros: "The nice crew"
Cons: "I wish if there was delay, we could do it at the gate not on the tarmac."
Pros: "The flight attendant was positive."
Cons: "Baggage check in was very rude. I handed my boarding pass and passport first and the mouthy black man yelled that my bag should be placed first. I was making sure first that I didn't need to go to a different area for bag check. United needs to teach their workers some manners."
Cons: "Uncomfortable seating"
Cons: "Boarding at Dulles was stupid. The line for 1st class and Premier was against the wall, so these passengers had to fight their way through the lines for passengers in sections 3,4,5 just to get to their line. It would make more sense to have groups 1 & 2 in lines which face the door, and keep the lines for 3,4,5 as they are--that is, parallel to the wall. Or, have the lines in the opposite order, so that 1&2 are closest to the concourse, and 5 is next to the wall I actually felt sorry for these 'privileged' passengers who had to fight their way through the other boarding lines just to board when their section was called"
Pros: "Decent flight made it there I time. Flight attendants were very nice and helpful"
Pros: "A 3-hour stop over for the connection was not enough!!! The flight to San Francisco was delayed another 90 mins, causing me to miss my 15-hour flight to Singapore, although we arrived 10 minutes before the United Flight! Ten other passengers missed the flight! A travesty! Worse, with "no hotels available", I was rerouted to Chicago for a flight via Tokyo at 1300 the following day! In short, a 30-hour trip became 48 hours of hell and of course an 18-hour delaed arrival in Singapore. But there was more: my luggage was "lost" and thus arrived two days late!!!!! The only saving grace: friendly and helpful UA staff in San Francisco and especially in Chicago. Wow! I deserve some compensaton, wouldn't you all agree?"
Cons: "Please see above!"
Pros: "Flight attendants were awesome. Understanding and kind."
Cons: "Small seats"
Pros: "Boarding was fast when delayed plane arrived."
Cons: "My seat was dirty with used napkins and crumbs."
Pros: "Gate attendant helped reseat my 2yo so that he wasn't across the aisle from me. Enjoyed the comped food in the Economy Plus seats."
Cons: "Air Canada sold the flight to United Airlines - and United moved the flight later and later and later. Six times. When this was combined with a weather delay, we ended up boarding at 11 PM and landing well after midnight. This is not what we signed up for and not what we wanted."
Cons: "Having a medical issue, requested for an isle seat but unsuccessful."
Pros: "They had many movies selection."
Cons: "I asked the service attendant when I checked my lagage to change my seat to an aile seat. Even though there weren't anybody awaiting in line she could not be bothered, she got rid of me and asked me to do that at the gatw. By the time the gate opened there weren't any ailel seats. The service people are trained to be rude and treat all passagers as slaves. I would not fly United if I will have a different opinion."
Cons: "the wifi connection did not work."
Cons: "Put me in a later flight and cannot give me accommodations. I am handicapped and they cannot give me accommodations"
Pros: "Horrible smell in the cabin, lavatory out of service"
Cons: "Horrible smell in the cabin, lavatory out of service"
Pros: "The plane did not crash. That was the part I liked."
Cons: "No one cares what coach customers think of "their in-flight experience" so im not sure why I'm bothering. I got a cheap ticket and packed a tiny backpack. Was reminded of my lowly state by being made to wait till the last second to board. Last row of plane. 2 inches of leg room. Leave it to United to figure out a way to create a class of customer so low that you envy all the other cattle. MOOOOO!"
Pros: "I was able to board early since I have a United MileagePlus Explorer card."
Cons: "The seats in economy has very limited legroom and the large and over weight Caucasian seating next to me frequently took the arm rest and cross over into my space. The airplane did not have individual monitors. And trying to watch a movie on my phone over United's wi-fi was a terrible experience since the signal keeps dropping."
Pros: "The customer service was friendly in Miami, not so friendly in NJ. the seats were comfortable flight was smooth"
Cons: "THE DELAYS. Both going and returning flights were delayed. I was given attitude by what seemed to be the manager when asked about the bag check in time at the Neward airport."
Pros: "ANA operates 787s which have much nicer cabins and entertainment systems than the older 777s operated by United."
Cons: "The food on United leg is pretty bad after an ANA operated flight. I'm always going to ask for the Vegeteraierain option going forward. Why waist an animal on that feed stuff they give you to eat."
Pros: "Loved it feats Seats were comfortable boarding went fast. Loved what the flight offered. For a 6 hour flight it was great. Will fly with United again!"
Pros: "We arrived safely in fort Myers which was the most important part! The plane was very clean and I like the leather seats."
Cons: "The flight was delayed waiting for an aircraft."
Cons: "It took was too long to get off the plane due to jetway bridge operator not there to do his job. Missed my connection. No drink service. No snack."
Pros: "Fast loading and effect attendant"
Pros: "Flight attendants are nice"
Cons: "Short on storage space for carry ons. Forced to check my bag on the return flight"
Pros: "The flight was on time"
Cons: "The times and layovers"
Cons: "Wifi did not work. Limited food & beverage choices."
Pros: "Nice people working."
Cons: "The weather! And air traffic control!!"
Cons: "The United Terminal at Newark is hideous and United should be ashamed to be associated with this poor quality. The airport is a construction zone at best. The aircraft is tiny, cramped and inadequate."
Pros: "Leg room seemed better. Flight was early arriving in Vancouver. Flight crew kept us informed about slight turbulence and arrival time, Pilot landed plane very smoothly."
Cons: "This is minor: the small package of complimtary food (a sweet wafer) was not good. Something more substantial would have been appreciated for the long flight."
Pros: "excellent aircraft, roomy, comfortable and clean. the flight attendants were very attentive but not pushy"
Cons: "very full flight ... tourist season?"