Pros: "Comfortable seat, pleasant crew."
Cons: "The food was terrible."
Pros: "The food was especially good for such a short flight."
Pros: "the food and the business seat is very good."
Cons: "the entertainment must be update more."
Cons: "Less new movies and kids movies"
Pros: "Clean facilities and polite staff. Very short flight"
Pros: "The crew was on it when it came to responding to the call button."
Pros: "Very hard working, responsive and caring crew. Kept the washrooms clean throughout the flight. Pretty good space between rows considering economy class. Lots of little touches like slippers and toothbrush."
Pros: "I always love Korean Air crew, you do have 5-star staff!"
Cons: "I can’t think of anything for now! Overall I had a great flight."
Cons: "Movie selection was a tad bit small"
Pros: "I liked sleeping"
Cons: "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"
Pros: "THE CREWS ARE VERY POLITE"
Pros: "Crew amazing, very polite and helpful."
Cons: "Was great, I slept most the way"
Cons: "Need to improve the food qyality"
Pros: "This was the big league of airlines. Great staff, presentation, service, food, entertainment. Felt appreciated as a customer during the entire experience."
Cons: "Extra checked bag fee was very costly, nearly $100.00 (CAD)."
Pros: "The staff was extremely pleasant and helpful. My wife broke her foot, so they took care of us very well."
Cons: "The planes are old. The space is tight, especially if you have long legs."
Pros: "Not long waiting for the flight."
Cons: "Flight was delayed a bit."
Cons: "The touch screens were terrible"
Cons: "A little bit crowded"
Cons: "Little leg room on shorter flights/smaller aircrafts."
Pros: "Friendly service"
Cons: "Didn't dislike anything"
Pros: "Friendly staff, good leg room, pillow and blanket are provided and food was pretty good too."
Pros: "The service and especially the flight stewart, he has to be the best one EVER!!!"
Cons: "I was too distracted by the professionalism, friendliness and care of the fight stewart to see anything bad."
Pros: "Food, drinks, snacks, comfort level."
Cons: "Selection of movies is really bad."
Cons: "Our flight got delayed 4 times and we moved gates 3 times. The communication on which gate we needed to go to wasnt good. We almost missed it cause we didint catch the last swit"
Pros: "The movie selections were pretty good and was enough entertainment for the long flight"
Cons: "The flight delay forced us to run from one end of the Incheon Intl Airport to another to catch our connecting flight."
Pros: "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
Cons: "Flight was delayed 9 hours and we were never given one update, after about 5 hours they moved up to the smallest most remote gate they could and removed staff, again no updates, any information came from rumors people could get out of random employees"
Pros: "The staff"
Cons: "Business would be better"
Pros: "I enjoy flying Korean Air. I get great deals with great service and accommodation."
Cons: "It was a late direct flight from Bali to Seoul. The flight was for a 0120 departure, and about 7 hours long. For the flight being a very late departure and both locations being around the same timezone (1 hour difference) I feel as if the lights were left on for too long, over an hour after departure, and then turned on too early, 2 hours prior to landing. Too improve comfort I would suggest to begin service upon takeoff and turning the lights off immediately after, and turning them on an hour before landing to conduct service. Better yet, if possible, conduct service with the lights off and individuals that require additional lighting may use their individual light. I believe, and witnessed in my area, a majority of personnel that just wanted to sleep during these flight hours."
Pros: "The food was wonderful."
Pros: "Food and accommodating flight attendants."
Pros: "This is the first time I experienced courteous crew. They confirmed my meal plans and enquirer abt my meal."
Cons: "The choice on entertainment is limited. It did not impact me much but will like to have more options."
Pros: "Good food (for an airline) and decent red wine selection."
Cons: "The layover either too fast, less than 1 hour, or too long, 12 hours, to go to Cambodia."
Pros: "Polite and courteous crew. Good movies on the flight back."
Cons: "I think the announcements were too long and took up about the first 15 minutes of the flight...so kept turning your movie off. Should be a way to override that from your seat."
Cons: "Justfly has the worst customer service. There is no way to complain either. There is no executive office. They are not on any rating sites. They just don't care, because they are not held accountable for their actions."
Pros: "Great service and decent food, clean new plane!"
Pros: "Spacious for economy."
Cons: "Felt like we could have had an extra meal/more snacks & drinks. Only 2 meals for a 13-14 hour flight."
Pros: "Flight comfortable, service superb, clean and smooth flight. They went all out to make everyone feel as comfortable as they could."
Cons: "Scrambled eggs were overlooked. Breakfast lacked variety. Otherwise, it was all good."
Pros: "I liked their positive & happy attitudes as well as their work ethic."
Cons: "Perhaps there could have been a larger & wider selection of movies. I would have liked to have had a hard copy menu so that I could make a more informed choice with my meals."
Pros: "Great support and communication from staff as well as compensation for free hotel."
Cons: "Flights delayed"
Pros: "the amount of baggage allowed. the food. the people i was seated with. the flight movie selection. the staff. the beer. the free toothbrush, toothpaste, slippers, jeju island water"
Cons: "i wish there was a way to elevate the legs when flying. my legs ache so bad when im on a long flight. maybe some sort of netting underneath the chair in front so you can put your feet in them."
Pros: "I think the professionalism and care of the crew is outstanding. I am always pleased by the conduct of the crew with the passengers. It is the main reason that I always fly Korean Air."
Cons: "This flight is almost always late. Sometimes it is only by 20 minutes and at other times it is one or two hours late. I have been using this particular flight for years and I would love to see them fix their scheduling problem."
Pros: "The flight staff is always a pleasure to fly with."
Pros: "Watched a great movie "spotlight" on board"
Cons: "Flight was delayed a little"
Same as before very over rated plus super expensive to change flight date lots of penalties and bs fees
Cons: "All good"
Pros: "Good leg space and entertainment options"
Cons: "I was eligible for a complimentary hotel for my connection. However, in none of my correspondence was mentioned that I'm supposed to request a hotel ahead of departure. No emails from Kayak and neither Emirates. This is extremely disappointing and unnecessarily costly"
Pros: "Crew was amazing. Flight was on time. Seats were good per economy class"
Cons: "Food could have been better"
Cons: "Evrything was fantastic"
Pros: "amazing customer service. great seats and interior. well on schedule."
Cons: "no window seats were available just some time after check in was open(at least when i got notification). Got airplane ears- pressure issue. This has never happened to me before."
Pros: "The staff were very attentive and polite at all times!"
Pros: "Food is good."
Cons: "Seats could have worked well. Infotainment could be better"
Pros: "The overall trip was amazing"
Pros: "Flight was delayed for 6 hours while we are in the plane, on top of my 13 hour flight"
Cons: "letting people know that flight will be delayed ahead of time"
Pros: "Leg room was excellent I even enjoyed the meals nice to have real cutlery rather than plastic Very efficient and smooth boarding Return of checked luggage upon arrival was prompt and efficient Flight attendants were super conscientious, friendly and VERY professional"
Cons: "Everything was GREAT"
Pros: "The entertainment system was excellent and the free WiFi was good. The food was good, it was a bit more than expected as were the numerous beverages. The service was excellent."
Cons: "The free WiFi was limited to a small amount of data or two hours."
Pros: "Friendly cabin crew, new movies"
Cons: "Long wait after boarding before takeoff"
Pros: "Brilliant service from start to finish"
Pros: "The comfort and smooth boarding procedure"
Pros: "Valuable reminders ! Updates regarding flights was superb."
Cons: "Nothing to say."
Pros: "The seats in economy at least had TVs"
Cons: "After 4+ hours sitting on the plane we never even left San Francisco. The Emirates plane was less than standard in economy class and we weren’t even offered water for the entire time we waited. The customer service was terrible and we weren’t even able to retrieve our carry on bags that we were forced to check (not due to the size). This was by far the worst first time experience I’ve had and will not be flying Emirates again."
Cons: "The flight fid not depart on time and therefore I missed the connecting flight. Had to spend a day in a hotel until the next connecting flight."
Pros: "The flight was smooth. Food was good."
Cons: "Long wait while taking off from Dubai."
Cons: "This was a fraudulent charge!!"
Pros: "Every thing was good"
Pros: "The ICE entertainment program & the food"
Cons: "my TV screen didn't work"
Pros: "Food is good"
Cons: "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
Pros: "The flight was superb."
Cons: "Nothing. Will always fly Emirates whenever I get the chance."
Pros: "Professional and courteous behaviour"
Cons: "They forgot my vegetarian meal"
Cons: "The planes were older and for both flight my seats had problems reclining."
Pros: "Extremely quiet plane since they placed people in front of the half empty plane. Great plane food and internet access, limited to text but still incredibly useful to text people from the air."
Cons: "Emirates should have contacted me about my missing bag which they didn't contact me yet. Not sure where my bag is as of now"
Pros: "Business class was great! Service was great!"
Pros: "On time, very helpful crew and overall experience was fine"
Cons: "Food was not upto the mark and one always expects something better from an Airline like Emirates"
Pros: "Good entertainment selection. Nice quality blankets. Flight wasn't overbooked. Leg room. Complimentary wine."
Cons: "We were delayed 2 hours on the runway. Temperature got hot during the night."
Pros: "Everything from baggage handling to food on aeroplane to deplaning"
Cons: "Long wait time at Bangalore Airport for receiving luggage"
Cons: "Bathrooms were not clean later in the flight"
Pros: "Services and schedule and on time departures and arrivals."
Cons: "Very far gate, long bus ride to reach plane"
Cons: "Very cold. Limited new/quality music to choose from..."
Pros: "The great content in the entertainment system and the wifi. Bed was comfortable and the service was fantastic. I also really enjoyed the bar in the upper deck. The A380 is a wonderful machine!"
Pros: "Emirates is easily the beeeest airline out there. Their economy beats almost every other airline, and their rewards system is fantastic (truly rewarding -- I get free flights all the time for being a Skywards Silver member). The food is so much better than other airlines too. I ordered a vegan meal and their vegan meals over the past 6 years went from absolutely awful to incredibly delicious and gourmet. Their entertainment system is also the best Ive seen across all airlines. They have movies that are literally still in theaters, as well as old classics, comedies, horrors, tv shows, world movies in every language, audiobooks, meditation guides and more. The crew is totally accommodating. Happy to keep flying on Emirates for every flight !"
Cons: "I haaaate that there are no footrests. It literally makes the biggest difference. These flights are always so long and its impossible to sleep unless you have three or so seats in a row to yourself."
Pros: "Just the check in"
Cons: "was travelling with a 1 yr old. And it was really difficult. She was a bit sick. At one point she vomited and there was an attendant near us and granted that it was time for take off and no one can be standing up but after that she didn't even offered anything to clean up or ask us if everything is alright and she even had the look of disgust on her face while she was sitting down. All throughout the duration of the flight no one go for the extra mile to assist me as I was alone with a toddler. I have to ask for the bassinet 3x and it took them a long time. No one gave us the toddler meal which I ordered previously. I thought emirates was a better airline than qatar airways but I was gravely mistaken. Even China southern can do better than that. Horrible."
Pros: "Excellent service"
Pros: "La amabilidad de la tripulación, que sí el menú es completamente vegetariano. No como otras aerolíneas que te ponen manteca, leche para el café..."
Cons: "Todas las veces me cae muy, pero muy mal. Cuando llegó el momento del té o café, me dieron sal en vez de edulcorante. Demasiado condimento. No es comida para un vuelo, es difícil de digerir. Hasta produce síntomas de indigestión."
Pros: "Great entertainment options. Good tasting dinner and pizza. Decently comfortable seats:good recline, nice headrests, and sufficient leg room, but the seat and back pads were hard."
Cons: "Smoked salmon is gross for on a plane,even just as an appetizer. Meals were skimpy (dinner, apple/granola bar, pizza snack) for such a long 8+ hour flight. Collecting blankets & headphones well before landing was inconsiderate (I was COLD for the last 40+ minutes, and couldn't watch anything or listen to music for the last 30 minutes). Flight attendants needed to offer pens for customs forms."
Pros: "Airplane was amazing and the aurlines crew awesome"
Cons: "Food was not given properly, no snacks was there which I get in between breakfast and meal every time I fly from Dubai to Boston or the reverse. No kit was given which includes brush, paste, eye covering band. Last time I travelled from Boston to Dubai the food was completely frozen and now this!"
Pros: "Entertainment and comfort are nice"
Cons: "Food quality and service were mediocre at best"
Pros: "Hospitality and vegetarian food Maintaining the timings"
Pros: "Great service, decent & hot food options."
Cons: "Could do with a better food & drink selection."
Cons: "The Seats were really old and no new movies"
Pros: "crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good."
Cons: "wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride."
Pros: "crew was decent"
Cons: "Paid for extra leg room seats and didnt get them"
Pros: "The service was good"
Cons: "At abudhabi there was no sitting available, while waiting for connecting flight, and saw people spitting in the airport lounge, it was unsanitary. Why ethihad donot enforce cleanliness in the lounge."
Pros: "Entertainment and food were not bad."
Cons: "The plane was an old aircraft, crew could have behaved more kind, and the plane’s seats need to be replaced they felt like sitting on cardboard."
Pros: "Crew was excellent food was good."
Cons: "sea food"
Pros: "All services"
Pros: "Crew and food"
Cons: "Couldn't check in online and caused me to miss my flight. Then made me buy new tickets"
Pros: "Everything good"
Cons: "Nothing really"
Cons: "Etihad staff for borading at Toronto (YYZ) airport was rude and unpleasent. Always long lineups to get boarding card, they treat passengers like cattles and sheeps. Etihad airlines ground staff was very rude! Seats in the economy class of Etihad airlines are getting congested more and more every year."
Pros: "I got 2 seats to myself, which was great"
Cons: "Seats were too close together for a 15 hr flight"
Cons: "Breakfast quality was not good .In breakfast they gave vegetarian food .Flight departed late by one hour ."
Pros: "Crew was excelent ,"
Cons: "While chk in , they wanted to charge me for half a kilo extra weight , very bad jester, internet charges expensive. Flight was late at departure for 35 minutes without any explanation."
Pros: "Charging for devices at the seat, not too cramped."
Cons: "Out of DC, they weighed every carryon item both at check in and at the gate. I couldn’t fill my water bottle before boarding or I would have been overweight... I’ve never had an airline be so picky. And then they lost one of my bags - ironic given the precision about baggage weight."
Cons: "Meals could be improved"
Cons: "They don’t treat the passengers with respect. They treat us as if they are doing us a favor by flying us to our destination."
Pros: "The crew and the entertainment"
Cons: "Food was terrible , the plane is old seats are really small"
Pros: "The staff were so helpful and friendly. Such a lovely bunch"
Pros: "The business class lounge at Abu dabi the cabin crew"
Cons: "The cabin crew rudeness was unbearable"
Cons: "They moved my flight to later time on both ways."
Cons: "Food, stewards are rude and unprofessional."
Pros: "Staff were professional."
Cons: "Too full, busy flight with noisy travelers. Many children were constantly crying and there was too much going on. perhaps staff could suggest that travelers remain quiet or mindful of others who are trying to sleep."
Cons: "Seat was too tight. No foot rest"
Cons: "The seat was not comfortable at all to narrow and short distance you can not eat or set or sleep"
Cons: "They don't even give you a can of Diet Coke or any ice even after requesting repeatedly Unbelievable"
Pros: "I like service in cabines"
Cons: "I didn't like service in JFK counters..they didn't let me in my hand carrying bag to cabin..but some passengers had big bags then my bag..."
Cons: "Very uncomfortable seats.. Leg room was way too small."
Pros: "good service, nice lounge in abu dhabi. wifi access. good movie selection."
Cons: "wasn't able to sit with my husband on the flight. may have preferred better food options"
Pros: "Overall great experience."
Cons: "Food was not so good."
Pros: "Easy transfer immigration and security check"
Pros: "Flight service + great deal"
Pros: "Bad services over all"
Cons: "Lemo services"
Cons: "entertainment system is old"
Pros: "Punctuality, space, tv monitors in each seat and nice service"
Cons: "Plane was not maintained at a comfortable temperature. It was just downright hot! But that was our experience with all our Etihad flights. Planes are not maintained at comfortable temperatures. Food was awful - boiled chicken taste While handing out sandwiches and drinks stewardess just gave my husband whatever I asked for without checking with him. Many times he was overlooked by the stewardesses on either side as he was in a middle seat. I did not see a single onboard crew crack a smile, robotic service. Not impressed with my first Etihad experience."
Pros: "we like the services....coming from LA to ABU DHABI time between flight was only 50 minutes but security check was really fast....overall We liked ETIHAD very much...a hassle free experince"
Pros: "abu dubai airport transit area"
Cons: "nothing bad that i could found"
Pros: "Everything except food. But a little more wide seats will be appreciated."
Pros: "The Airline light staff were polite and very professional! I felt accommodated and my questions were answered in a timely fashion. Did I also mention their entertainment system on board is epic lol"
Cons: "Make make an announcement to fellow passengers not to leave the lavatory a complete mess."
Pros: "Nothing special."
Cons: "Food is not great. Coffee and tea service is bad. Coffee is very cold. They are rVery picky about cabin luggage. If if .000001 lbs are more they want us to take small item for example a pen from the bag. Due to this itself I do not want travel in future.ude if u ask something."
Cons: "Bathroom floors were wet most of the time."
Cons: "On flight, the staff seemed to care little for even the smallest of request. On a 15 hr flight from Abu Dabhi to Chicago, I asked twice for coffee, once for juice and once for sandwich, and each time the staff told me to wait, once they were busy, once they were going to serve food in 45 minutes and once the sandwich was put away (I repeat, "put away"). My wife asked for mango juice, and they said, they do not have any left, they only had apple and orange juice. Within 10 min when they replenished the cart, they had mango juice. It seems that they were just plain lazy to do even to cater to the smallest request."
Pros: "Etihad is an excellent airline. I had never flown them before. You are given everything that you need: pillow, blanket, excellent service and excellent food. The crew is very attentive. The flight was not full so you were allowed to take any seat that was empty so that you could stretch out. The entertainment options were excellent. For those interested, the alcohol was free."
Pros: "Your service"
Cons: "Your boarding staff at abu dhabi"
Pros: "There is no single thing to like. Flight is delayed rudiculously and the seating is pathetic. Not a single penny worth for the money we spent.. Etihad sucks.."
Cons: "There is no single thing to like. Flight is delayed rudiculously and the seating is pathetic. Not a single penny worth for the money we spent.. Etihad sucks.."
Pros: "The entertainment videos were good."
Cons: "The seat was cramped and getting to the departure gate took a little long."