Find cheap flights from Toronto to the Democratic Republic of the Congo

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YTO — Democratic Republic of the Congo
19 Feb — 26 Feb1
Return
1 adult
Economy
0 bags
From?
To?
Sat 19/2
Sat 26/2

Good to know

Low season

October

High season

December

Cheapest flight

C$ 676

Average price round-trip

C$ 1,256

Good deal round-trip

C$ 1,130

Good deal one-way

C$ 646
Best time to beat the crowds (4% less expensive on average)
Most popular time to fly (7% more expensive on average)
Flight from Toronto Pearson Intl to Kinshasa N'djili
(avg. price over the last 2 weeks)
or less
or less

Top tips for finding cheap flights to the Democratic Republic of the Congo

  • Book at least 3 weeks before departure in order to get a below-average price.
  • High season is considered to be June, July and August. The cheapest month to fly to the Democratic Republic of the Congo is March.

FAQs - booking Democratic Republic of the Congo flights

Top 5 airlines serving from Toronto to the Democratic Republic of the Congo

Scores according to KAYAK customer reviews
8.7
Korean AirOverall score based on 4971 reviews
8.8Boarding
8.6Comfort
9.0Crew
8.5Entertainment
8.4Food
Airline reviews
Pros: "All are professional."
Read more about Korean Air
Pros: "All are professional."
Pros: "Good service"
Cons: "N A"
Cons: "Friendly and courteous stewardess. All it takes is a smile that makes your long trip a better experience."
Pros: "Loved the food and snacks!"
Cons: "Wouldn't mind slightly larger meal portions, but then again, perhaps I could use the portion control, haha"
Pros: "Yes"
Cons: "Can’t say anything but when travel again we’ll still choose Korean Airlines. We love it."
Cons: "Flight attendants rude to travel companion . Non Korean but speaks Korean. When addressing two flight attendants on Korean, they insisted on responding in English, rather than continuing in Korean. Travel companion not happy."
Pros: "Service is the best"
Cons: "Mileage is the worst"
Pros: "The crew was on it when it came to responding to the call button."
Pros: "The crew was very friendly, and I was happy to be seated in a 2-person row."
Cons: "Nothing the crew could do- a lot of turbulence and food served past midnight!"
Pros: "Very hard working, responsive and caring crew. Kept the washrooms clean throughout the flight. Pretty good space between rows considering economy class. Lots of little touches like slippers and toothbrush."
Pros: "Boarding for Any KA flight is excellent. They actually tell the crowders to sit down, which makes it easier to figure out if you're supposed to be in line or not."
Cons: "This flight was a Delta flight, with Delta crew on a Delta plane. Delta is great for domestic, but this crew was definitely not a Korean Air crew. The result is a lower quality of service, with more than half of the flight attendants not being nearly as cordial as they should have been."
Pros: "I liked sleeping"
Cons: "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"
Pros: "Comport seating"
Cons: "Food quality needs to be improve"
Pros: "Accomodating the cew"
Cons: "None"
Pros: "Food, professional staff and crew"
Cons: "The seat were not very comfortable."
Cons: "would not accept my confirm check in on line"
Pros: "Nothing"
Cons: "Be told numerous time we couldn’t feed our 4yo daughter food on the plane that was not served by KAL...yeah that’s right NO apple slices for your kid on this 6 hour trip"
Cons: "Boarding Gate at JFK Airport literally has no seats for the passengers! You have to wait in other gates. They should do something about it."
Pros: "The cabin crew are the most professional and beautiful in the airline business."
Cons: "The fact that the flight was delayed over 4 hours, added to the 7 hour layover that had, made the trip very long. I would of liked at least a voucher for a hotel to sleep, because lounge chairs are not very comfortable."
Cons: "Little leg room on shorter flights/smaller aircrafts."
Pros: "Good crew, good service, clean quarters, cordial and pleasant service"
Pros: "Staff was friendly"
Cons: "More food offerings like snacks and fresh fruit options"
Pros: "flight crew service and timeliness of the flight, email update on flight status"
Cons: "baggage claim was very slow took about 45mins to receive bags after arrival to JFK"
Cons: "A long delay for weather, adding 2hrs to our trip. If traveling in the winter be prepared for delays."
Pros: "Friendly staff, good leg room, pillow and blanket are provided and food was pretty good too."
Pros: "Korean Air is a cut above other airlines. The staff is professional and apparently very well trained. We received excellent customer service."
Pros: "Everything"
Cons: "Delayed flight departure and arrival"
Pros: "Great flight crew, speedy and efficient departure procedure"
Cons: "cheated by kayak. I paid full pay as mention on your wave sight but did not provide the hotel for 20 hours plus long transit. I spend 20 hours plus at the airport without any support form staff. Korean air please don't accept any ticket agent who will give a ticket to passengers with 20 hours transit time and no accommodation. good Korean air but bad kayak."
Cons: "Excellent!"
Pros: "acomodations was awesome!!!"
Cons: "temperature was not consitent"
Pros: "Thank you very much. Im so Happy"
Pros: "the flight attendants were great and it flight was smooth."
Cons: "long flight"
Pros: "The flight attendants were great. Food good and drink service also."
Cons: "Boarding was a joke. They were very sure to make you feel inferior to business & first class. And then the boarding was a cluster. A Korean culture thing I guess."
Cons: "The seat is small"
Pros: "Leg room, choice of food and everall services"
Cons: "The layover either too fast, less than 1 hour, or too long, 12 hours, to go to Cambodia."
Cons: "I can't flight. What happened?"
Cons: "The waiting and boarding procedure -- either at Bangkok Airport or at Seoul Airport, I forget which -- is a little unusual. A written description of this would have been helpful along with the boarding passes."
Pros: "Spacious for economy."
Cons: "Felt like we could have had an extra meal/more snacks & drinks. Only 2 meals for a 13-14 hour flight."
Pros: "Clean rest rooms Friendly attendants comfortable leg room"
Cons: "Very limited entertainment options for such a long flight, IAD to Seoul"
Cons: "Uncomfortable seats"
Pros: "- Great Service by inflight crew. - Very good Indian veg meal options i.e. Hindu Veg Meal and Asian Veg Meal. I would suggest the non veg folks to try these next time."
Pros: "seat spacing good in economy personal entertainment system crew very helpful and courteous good overhead storage"
Cons: "On 2 of our 4 flights on this itinerary, we were last to be served meals and there was only the Korean meal left. My husband chose to eat it both times but I declined... need to provide more western meals."
Pros: "The friendliness of the Korean employees was outstanding - always had a nice smile and very courteous. My husband and I flight economy and usually when we fly long distance we will try to upgrade to comfort seating so legs aren't cramped (additional cost with Delta airlines) . With the Korean airlines the economy comfort seating was not an option but then actually not needed since the leg room was quite adequate. The blankets and other amenities for the flight were a nice touch with the blankets being very nice and cozy."
Cons: "The Korean airlines line at airport in Shanghai for ticketing and handing off of luggage was way too long. We thought arriving at the airport 2 and 1/2 hours prior to flight plenty of time for checking in but had to scramble to get to flight in time. With the menu - certainly was offered enough food but would like to see a vegetarian option as to meal."
Cons: "fleas bite me & my hubby what U think?"
Pros: "Big airbus 380 is amazing fly non-stop over 15 hours across the ocean. Really nice airplane. Air attendants are all looking good and friendly. Ice cream was really good."
Cons: "No chicken meals left for me a bit disappointing. I've never had such a problem. Maybe next time have to make an order when booking ticket. Staffs fixed me a fish plate instead. My husband and I couldn't sleep tight at all. No room to straight our legs, especially his long legs."
Pros: "Everything was so excellent. An absolutely amazing airline to fly with."

Great food, great service, great plane

We bought seat 155$ but in reality it wasn't .no seat ,no refund

Pros: "Nothing"
Cons: "For such a LONG flight, grateful to ask Turkish Airlines to make available bigger aircrafts."
Pros: "Crew was below average,seats was horrible"
Cons: "The plane needs to be upgraded immidiately,and crew needs to get a bit education in order to take and immidiate action to any situation during the flight"
Pros: "Yes.The crew was amazing"
Cons: "To have a variety of foodstuffs especially the soft drinks. Hot Tea wasn't really hot.Just warm."
Pros: "Entertainment, and crew was nice"
Cons: "Seats and food. I had a dietary restriction (no dairy). But instead of giving me poached chicken and boiled potatoes be more creative and put more flavour. It’s lactose free not flavour free"
Pros: "Reliable, high quality service"
Cons: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
Cons: "The service was bad and the fly attendant was mean and not helpful and gave me attitude."
Pros: "Not much"
Cons: "They pack biz seats in 7 across. Most airlines go with 6 across. Lack of space and they charge the same as other airlines. Low value for the money charged. Much better value using if you use any other airline."
Cons: "Boarding. The gates were cheep changing. Poor room between seats."
Cons: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Cons: "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."
Cons: "The food"
Cons: "Shake all the time,vomited"
Pros: "Excellent crew service & food/beverage offerings"
Pros: "Great to watch live sports. Loading was fine. Food terrible. Staff ok."
Cons: "Istanbul airport is so overpriced, crowded and small."
Pros: "Punctual in terms of reaching destination, all else average."
Cons: "Less leg space, pantry service below expectations."
Pros: "Overall experience was good."
Cons: "In comfort leg space can improve. Entrainment: in TV Series are random, they should be season wise placed so you cannot see the series in a link."
Pros: "Will never buy ticket with you"
Cons: "Bad service and flight"
Pros: "The crew is very nice and try to make the flight experience easier."
Cons: "They lost my luggage, and this is not the first time either"
Pros: "Overall flight is good"
Cons: "The crew is really not aware of how to deal with passengers of various levels. They don't seem to have the sense of responsibility..."
Pros: "Better of most European airlines.. nice enough lounge and inflight service pretty good with room to improve for sure."
Cons: "Boarding was simply chaotic where staff isn’t managing the queue well separating business and economy. At arrival baggage priority meant nothing. Half the non priority bags arrived way before a massive batch of priority bags arrived. Defeats the purpose of giving your guest fast track immigration !"
Pros: "Luggage policy, helpful ground and air crew. Price."
Cons: "IST stoppover, damaged luggages."
Pros: "All"
Cons: "Warm airport and warm plane à/c needed"
Pros: "Everything was well taken care of."
Cons: "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."
Cons: "I was selected to seat near the window before departure dare unfortunately i found my self in the middle of the people, so dissapointed"
Pros: "Travel on THY within Turkey and between countries. Service excellent, food is great, amenities abound. Always travel THY when I can."
Cons: "Nothing to dislike! My favorite airline."
Pros: "Never flying back with this airline"
Cons: "Very bad customer service"
Pros: "Everything. Clean plane, cool cologne and lotion in spacious bathroom. Crew was super friendly, helpful and accommodating to us travelers w kids."
Cons: "Nothing"
Cons: "departure time changed 3 times"
Pros: "Flight was smooth. Staff were helpful and professional."
Pros: "Every thing"
Cons: "Nothing"
Pros: "Crew was very helpful and everything was good"
Cons: "Lost my baby stroller and didn't found when arrived"
Pros: "They put a fabric pad on the seat to make it softer . I'm 6' and was comfortable. They have nice children's toiletry kits. Great entertainment system, tons of movies and shows."
Cons: "If you sit the the second cabin on the 777 they run out of buns and champagne by the time they get to you which is unacceptable for business class and they only finished the meal service 2 and a half hours into a 10:30 pm departure flight which is way too slow. They tried to lie to me that they didn't have champagne but I saw them opening 2 bottle when I went to the front lavatory. Between meal services crew is non existent."
Pros: "Good selection of entertainment, comfortable seats."
Pros: "Same"
Cons: "Same"
Cons: "Didn't get to Instanbul or my destination of Budapest. There were mechanical Issues that I was told were weather issues. I was delayed over 12 hours, missed two connections and given the runaround about getting a place to stay for the night. The shuttle service provided took another hour at 2am! $47 to cover four meals and no mention of flight credit on my first leg for the HUGE inconvenience. A direct flight to Budapest a 27 hours after the fact is the best they could do and wanted to charge me a change fee too!! My vacation is cut short by this mess and my travel companions already in country are waiting on me to get their trip started. I will not be using Air Canada or Turkish air until they can communicate between one another and provide at least average customer service. So, it's safe to say that it will be the 12th of NEVER when I fly Air Canada"
Pros: "Friendly staff comfy plane"
Cons: "It never happened."
Cons: "Had a nine hours layover and I couldn't even entre the Turkish airlines lounge. The airport in Istanbul also had terrible wifi connection. I would not fly this route again"
Pros: "Stewards, air hostesses, food, entertainment & the toiletries kit"
Cons: "Seat size! Boarding queues"
Pros: "Worst customer service ever."
Cons: "Just don't do it. I've never been so mistreated. Everyone I met at the Istanbul airport who flew on Turkish was miserable and angry because of the way they were being treated."
Cons: "Paid £400 as penalty for being late for the first portion of the flight, although I wasn't going to miss my connection since the layover was over 10 hrs"
Pros: "Everyting is good and smooth with no problems at all"
Cons: "Nothing was bad"
Pros: "Very helpful and respectfull crew"
Cons: "Boarding started 20 mins after the designated time"
Pros: "Turkish airlines crew & service are excellent especially if you compare it to those of many other airlines."
Cons: "Courtesy of the crew & good old fashion meal service. Also the entertainment on board."
Pros: "Everithing was exelent, the best food, movies and nice crew"
Cons: "Our plane was not attached to the terminal and we have to go on the bus, we was with little kid amd 2 hand bags - wasn't pleasent"
Pros: "Nice crew, clean seats, good food..."
Cons: "TERRIBLE customer service, barely spoke English over the pho ne. Bought the tickets on April 1 and immediately called to make a reservation for my dog. They made the reservation. Couldn't answer regulations for transporting pets, had to dig up rules and regulations online myself. Made a reservation the same day for the dog and they never sent a confirmation. Went to their office at Pearson and they had no clue as well. Two days before the flight they called to tell me my dog can't fly due to unknown reasons and created a MAJOR nightmare. I paid $400 for papers and cage for the dog only. Very very unprofessional and will NEVER fly with Turkish Airlines again!!!"
Pros: "I got such an amazing deal on this flight that I could barely believe how incredible my experience was. Will DEFINITELY fly Turkish Airlines again!!"
Cons: "No problems at all"

Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines

Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying.

Pros: "La ponctualité."
Cons: "Variété des boissons proposées."
Pros: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Cons: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Pros: "The crew was perfect"
Cons: "No wi fi on the plane."
Pros: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Cons: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
Cons: "Crew on the ground was very rude"
Cons: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Pros: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Cons: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Pros: "Crew was ok and servicial"
Cons: "Food and reception at door of boarding"
Pros: "The entertainment options were great."
Cons: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Pros: "Crew was very friendly and seat in KQ is super comfortable in Business."
Pros: "Good crew, as usual with Air France."
Cons: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Pros: "Not being charged for my first bag of luggage"
Cons: "Nothing"
Pros: "Crew was nice."
Cons: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Pros: "Air. France usual"
Cons: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Pros: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."
Pros: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Cons: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
Pros: "Everything was great"
Cons: "N/A"
Cons: "My entertainment device did not work the entire flight."
Pros: "Crew was very nice and the food was excellent"
Pros: "FA kept bumping into my seat waking me up"
Cons: "Return the 777 to 9 across"
Pros: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Cons: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Pros: "Extremely hot the plane"
Pros: "Over all pretty good for price."
Pros: "Cheap ticket"
Cons: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."
Cons: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Pros: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Cons: "Nothing."
Pros: "Very good male crew member. Pilot genuinely apologetic for the delay."
Cons: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Cons: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Pros: "Standard on most parts with pleasant staff"
Cons: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Pros: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Cons: "See above and the food was disgusting"
Pros: "The fresh bread and cheese."
Cons: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"
Pros: "None"
Cons: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
Pros: "Got pillow, blanket, headphone and eye cover"
Cons: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"
Pros: "Good boarding procedure."
Cons: "Nothing much to add for a short journey."
Pros: "Good on a short flight"
Cons: "Paying for carry on due to weight limit. First time this ever happened!"
Pros: "No issues, quick trip, friendly staff, comfortable ride..."
Pros: "Flight went smoothly"
Cons: "Flight left late The seats are small and crowded There are no entertainment options"
Pros: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Cons: "."
Pros: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Pros: "The food was good"
Cons: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
Cons: "Meal choice missing kosher non-gluten combination."
Pros: "Free drinks and snack!"
Cons: "Nothing"
Cons: "Wheel chairs for my ill and aged parents was not provided"
Cons: "Poor communication. Did not know was airfrance the booking was completed with Austria airline. In the ticket was not the information. Also, airfrance could not find me in their systems I was late to board the plane. Terrible messy and confusing time for me."
Pros: "Space"
Cons: "Couldn't adjust the seat and the cushion wasn't comfortable neither seat or back. The bottom back was like a board across the bottom and hurts."
Cons: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."
Pros: "The flight went smoothly from boarding to landing. The crew was helpful, kind, & courteous. I would definitely fly Air France again. Online check-in was also easy to follow and complete."
Pros: "It was a fine flight"
Cons: "no specific feedback"
Pros: "The on board crew were pleasant for the most part. It was a full flight so they were also working hard. Check-in was easy, and the gate area had plenty of space to wait to board. We did get some sort of unspecific voucher for something for the entertainment system not working... have to log onto their site to even find out what it's for."
Cons: "Entertainment system didn't work, so luckily we had loaded up devices with stuff for the kids. We were hopeful that my son could watch a couple of movies, but they tried to reset it... at least we got a voucher. One seat back was missing the USB outlet and one didn't work in our row of three. Regular power (of which there are two... why don't the window seat get one?) was half working... so luckily everything was charged. The gate agent threatened to boot anyone off the plane to the next day if you tried to board before your zone was called... that seemed questionable."
Pros: "They got me home"
Cons: "Flight was delayed 2-3 times with no explanation. The food in the gate was trash . After boarding we waited on board for over a hour before take off , during which time someone was duct taping the inside of the plane together and I sat on a broken seat . The single flight attendant refused to take trash from people who didn’t finish their beverage . While the plane was reversing there was a huge bang and the plane shook as if we hit something . I observed gate agent repeatedly tell customers that she couldn’t help them find out if their flight was delayed and to just look at the computer board ."
Cons: "Put on Turkish air landed 12 hrs late lggage still missing"
Pros: "While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff."
Cons: "My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options."
Pros: "Nothing"
Cons: "This was probably the worst handled flight I have been on; there was first a slight delay, then a longer delay, then a much longer delay, all of which one could find out only after checking online; there were no announcements about the delay until after the scheduled time of departure; then there was another announcement that there was a mechanical problem and we'll be apprised of the situation at 7pm (the flight was scheduled at 6:25). The person at the counter disappeared. At 7:30, the gate changed to a different flight altogether--still no announcement, still no person at the gate. When a different person finally appeared and I asked her what happened to the Pittsburgh flight, she said, it's here, it'll be departing at this precise gate shortly. At that exact time, the PA system had an announcement that the flight to Pittsburgh is now scheduled at gate 86 at 7.01 (yes, 7:01, even though it was already after 7:30). When we went to gate 86, there, of course, was another flight there. After waiting some more, the woman at the first counter now appeared at gate 86 and said the flight was to be at gate 88. Until the very end when we boarded, gate 88 continued to say the flight was to Columbus. Absolutely abysmal customer service. (Even the boarding was handled badly, but at that time we didn't even care.) I am never recommending Air Canada."
Cons: "The airline crew keep on pushing back the departure due to bad weather. No discipline while boarding passengers. Delay after landing to open the door. No clear instructions about the delays"
Pros: "The seat beside me was vacant, so I had extra room."
Cons: "Flights in the late evening from Toronto to Ottawa always seem to be delayed. We spent a lot of time boarding, and a lot of time de-icing before take off. There would have been plenty of time to serve refreshments during de-icing. But refreshments and dismemberment of ear phones only began once the plane was airborne. There was not enough time to service all the passengers at that point. I'm not sure why Air Canada cannot at least give you ear phones when boarding. And why cannot refreshments be served during de-icing?"
Pros: "staff was great checkin at the airport was a breeze and love the 2 checked free luggage for international flights. food was mediocre but what do you expect, I'm just glad we got 2 meals and 2 snacks. great touch."
Cons: "only issue was the fact the online checkin was unavailable to us for some reason which basically left my girlfriend and I sitting in separate rows in between 2 people for 17 hours. entertainment was also pretty lacking with only a few movies available."
Pros: "The extra $50 seats were roomy."
Cons: "Flight was delayed and no one knew why!... Plane had been sitting ready at the airport for hours. Novice flight attendants, they each picked on different things others missed just before them. No consistency, seats left reclined during takeoff and landing for example. One way there was drink service once even though it was a smooth flight and the return had drink service twice even though it was bumpier! Entertainment does NOT work on androids, it is NOT the AirCanada app they tell you to download prior to the flight, it's an AirCanadaRouge.pk file that needs to be downloaded in flight! Which means we're stuck paying for the iPad and of course only with cc because there's no wifi for debit cards.... AC needs to stop this insanely mediocre and yet expensive monopoly."
Cons: "I never got on that flight because the flight from Montreal to Toronto was delayed so I would have missed the connection. The flight from Montreal was late. I showed up a the airport three times before I got on a plane. Air Canada asked me to check in online but the system didn't work. Because of the storm, Air Canada couldn't even place me on hold so I had to go to the airport earlier in the day. When I complained about not being able to check in online, they asked gaslighted me and kept repeating that their system was "a great product" and that there was no way it didn't work. One person finally told me that it was because I had a pet in cabin. I could have saved a lot of frustration if someone had told me that. I also think that for a flight that left late and caused me to change plans and leave on a different day with another delayed flight because of the luggage conveyor belt that didn't work - which paralyzed an entire airport - they could have offered us a complimentary meal on the plane."
Pros: "The Plane Flew"
Cons: "The plane was delayed. Missed my connection because the plane was delayed. No food choice, just whatever they gave me. Food was poor. Entertainment system is dated beyond belief. Staff was in no way helpful or informative regarding rebooking my flights. We were told we would be met by representatives when we got off the plane, we were not. (Same goes for my Flight from Hamburg, to Toronto) Leaving a good amount of people stranded and trying to make the final boarding call of their connecting flight."
Cons: "Late flight the crew did.t care and many people missed connections. The customer service at the airport desk was understaffed slow and rude. They we're not helpful in trying to get new flights booked and I felt like it was asking a huge favor even though it was Thier delayed flight that made me miss my connection."
Pros: "Well, it did leave on time."
Cons: "I knew the seat pitch in economy was tight, but nothing prepared me for how truly abysmal it is. I’m 6’1”. My knees were jammed into the seat pocket. The fun continued when the passenger in front of me reclined their seat. I had to angle both my knees to the side. Without a doubt the most uncomfortable flight I’ve ever done. On a side note, AC switched equipment on this flight several times. Each time the ‘system’ would split up our seats. I had to call in five separate times to pick new seats. Also, at the gate they were asking passengers to voluntarily check in carry-on as there may not be enough room on the aircraft. First time I’ve ever heard that."
Cons: "Lost luggage!"
Pros: "Ease of service and efficiency."
Pros: "everything"
Cons: "few movies"
Cons: "Very cramped like sardine tin. Not enough flight info boards in airport and they were hard to read m"
Cons: "Air Canada is always late in my experience. I always end up waiting at the gate for the inbound flight which happens to be late. It is so annoyingly dishonest, considering that the flight is announced as on-time up until minutes before the departure time. When all along they know the incoming flight is late. After we boarded the plane at origin, we spent 15 minutes at the gate and quite a bit on the runway. When nearing the DCA, the plane took a complete detour went near Baltimore and then Annapolis and then flew back to near Gaithersburg as if it was intentionally wasting time on the air. Upon landing in DCA we had to wait 15 minutes on the taxiway waiting for the gate to clear. The (one hour long) flight that was scheduled to land at 10:20pm landed just before midnight. Air Canada is awful. This happens every time I fly with Air Canada and their conduct is just cheap and dishonest."
Pros: "Knowing that there is not enough head-room for carry-on luggage, I joined to volunteer to check-in my carry-on luggage. Service agent at the counter is very helpful and great service attitude. I asked if they have plastic twistee so I can lock my carry-on luggage before check it in. Unlucky there is none. I hope Air Canada can consider providing this ( I got from Cathy pacific before at check-in luggage counter) since they may help re-assure traveler like me who don't prepare a lock for the hand carry suitcase."
Cons: "1) Flight delay for 1 hour - that is not good 2) Choice of movie are really limited - many are old and very very old movies even though are blockbuster 3) I bought carrot and celery stick; which are wet and in plastic bag => so I cannot avoid making the table wet too! Thought it should be in a simple plastic container => even though I agree to minimal use of plastic for environmental reason. 4) The insufficient headroom for carry-on really slow the boarding time and cause delay in departure. Need better idea to help with this. may be for those who volunteer to check-in their carry on, they get a coupon for priority to board next time?"
Pros: "Excellent value for Economy flight"
Pros: "Comfortable flight, very pleasant cabin crew."
Cons: "No flight entertainment at all."
Pros: "It was OK but it had to be better than the flight to Canada which was delayed 24 hours (just for bad measure). It's a cheap flight and AC warn that the "in seat" screen is no longer provided so criticism on this basis is a bit silly. I noted that the free iPads in Premium Economy provided more films but they were so dated!!! Food in PE was much better as was the general service. It cost quite a bit in the "Auction" but it was worth it I think."
Cons: "This relates to the outward trip when we only found out at the check-in that the plane was postponed to the following day. OK, we were put up in a hotel for the night but 24 hours there was not the best day of my life. I wasn't too impressed with the hotel."
Pros: "nothing"
Cons: "weather grounded non stop flight... required my finding a hotel for overnight... loss of MSP hotel, and two days rental car, too... costly and not reimbursable because "act of nature"... earliest way to MSP they said was via Nashville w/long layover... then connecting to Delta upon arrival in MSP, checked bag didn't arrive... it was filled w/medical equipment and AC couldn't tell us where it was... Delta bent over backwards to assist... AC was non-commital and not helpful at all... waited for incoming flights at the airport MSP for 8 hours... no bag... finally, Delta gave us vouchers for dinner and put us in a hotel... when it as really Air Canada's fault... etc, etc..."
Pros: "Flight attendant was helpful when I had a personal health issue."
Cons: "Pay for snacks on a 5 hour flight? What do you really get for a ticket that cost over $500. US? I paid for noodle soup. They gave me a fork to eat it after they bumped into me and spilled the hot liquid on my sleeve and slacks. Then when I went to eat it I realized that the noodles were not cooked through. they were rubbery. the liquid was tasty, but with a fork how much can you taste. Ended up giving it back after eating about 1/4 of it. Seats had no leg room even though was a larger plane. Had restless leg from the very beginning. Legs were in pain the whole time."
Pros: "My mother's attendants and the flight crew were very friendly and courteous to her."
Cons: "No information or communication about bringing your own food or snacks on board. No food, snacks,entertainment or immigration forms were available. There was some food for purchase but if you didn't have a credit or debit card then you couldn't buy it. My mother was in a wheelchair waiting to board in Toronto and would have bought food to either eat there or carry on the plane but another passenger was severely reprimanded for getting out of her wheelchair and going to the bathroom, so my mother was intimidated to stay seated and not go to the bathroom nor ask any questions as to if she could go and buy some food or snack to eat while she was waiting. Only juices were served. She was flying since 11 am and arrived at 9:30 pm without any food. The website as well as all emails should inform about luggage weight as well as food and entertainment. On a layover the attendants should be more cooperative with disabled passengers and allow them to use the bathroom as well as to go and buy food."
Pros: "Everything. The plane was immaculate, the seats were comfortable, the food was delicious, the flight crew was friendly and professional. Air Canada's abillity to transit passengers from the US to international destinations is truly remarkable and must be best in class. I went from an inbound flight from Houston, through Immigration and to the gate for my flight to London in under 15 minutes!"
Cons: "Nothing."
Pros: "Of the five planes we were on, all but one had comfortable seating (I'm 6'1" tall)"
Cons: "The lady helping us through the Toronto airport between flights made my wife cry. We had to stop to go to the restroom on the way to our gate, and the lady complained when I waited to go in after my wife came out. I told her I was going to do that, but she was apparently pre-occupied when I told her, because she was looking right at me when I said it. I then told her that I had let her know that was my plan, but she denied it, then told my wife she was just one of a hundred people. This left my wife in tears. This was a stain on an otherwise good flying experience, but it' tarnished the whole."
Pros: "At fisrt the flight was over booked. Once we had boarded their was a technical issues with the aircraft, we had to sit in our aiys with nothing to do for just under 2 hours. With this delay in mind their was no form of a free drink as a mini compensation. They had no choice of food."
Pros: "That even though there is a delay, we still made it around the same time"
Cons: "That there was a delay in the first place"
Cons: "Flight was delayed multiple times. Was tracking boarding from the Air Canada app as there was nowhere to sit by the departure gate or screens. The app didn't advise that the flight was boarding (unlike other apps such as BA). I missed my flight and they insisted on charging me more than what I paid for the entire ticket just to return home. I got back to London to find that my luggage didn't make the journey. Staff at Air Canada were unfriendly and unprofessional."
Pros: "Flight was good. Left a bit late but made up time"
Cons: "Security took nearly an hour to get through even though it didn't look very busy."
Pros: "This was my first time in Canada never been there before I had a great time until that one moment I had to deal with workers from air Canada except one agent at the ticketing desk....I had checked in online the day before however I had some card issues because they got shut down by my bank and due to the holiday in America I was unable to call my Bank prior to the airport....got to the airport and tried to explain that all I wanted to do was pay for my bag with cash ...but no one took the time out to listen each time i tried explaining myself I was send to a different location to join another line ....by the time I got to someone who was willing to listen my flight was closed ..her name was Aurora and gave me nothing but attitude when I explained my story......anyways finally got to ticketing and a met the only agent that day who exercise some level of customer service that day...if only I could remember her name ...sigh she went the extra mile because at this point I was frustrated and unsure if I would make it out of the country a sane person due to the amount of chaos I experienced prior. She got LISTENED .....SHE TOOK THE TIME TO LISTEN...got me on a new flight and went above an beyond to assist me that morning I was on the verge of a breakdown at that point all other staff member was very disgusting not only to my self but the other individuals who had mishaps that morning."
Cons: "I didn't care about putting my own tags on my luggage or I had to put it on the conveyor. But when I get to my destination and no luggage to be found, I was pissed. The only thing I didn't do was put my luggage on the plane and when I did get it, the luggage was damaged. My luggage went from Kingston - Toronto - Barbados, back to Toronto with nothing wrong with the luggage. They cancelled the last flight to Kingston,so they put us in a hotel. But from Toronto back to Kingston was hell when we got to Kingston."
Pros: "I think cost me without needing to go back and forth"
Cons: "Our flight was cancelled after already waiting through a 3.5 hour delay. The inbound flight was delayed due to weather, and as a result, there was no crew available for our flight. This left us stranded at Pearson at 3am with no Air Canada agents available for assistance. After a two hour wait on hold with Air Canada customer service, we were told the earliest flight we could get on was two days later. Unacceptable. We ended up having to buy tickets with WestJet. Weather delays are understandable. Not having sufficient customer service agents available for assistance nor having enough crew on call is inexcusable and incompetent."
Pros: "Very helpful crew and staff assisting with golf buggy ride"
Pros: "The price for a round trip flight Philadelphia to Barcelona was fantastic. Unfortunately, this was a case of you getting what you pay for. Both my husband and I were very unhappy with the entire experience."
Cons: "Airplanes were very uncomfortable, flight crew was unfriendly (smiles were scarce and you felt you annoyed them if you wanted anything), service took too long (perhaps not enough personnel for number of passengers), plane was extremely warm, food was only fair -- all other international flights I've taken have had much better food and comforts). We had long layover on return flight in Toronto and airport and Air Canada personnel were not very helpful or accommodating. When we asked for a suggestion on where we could go in the airport to kill several hours (eating, drinking, watching TV), were were told by many that the airport is bad and we're given conflicting or poor answers. Intimately the advice given put us having to go thru security and Custims again (even though we already had) and that process was extremely disorganized and time consuming."
Pros: "Very pleasant flight; excellent entertainment options to while away the time. Excellent crew."
Cons: "I was held aside at the customs area and had a difficult time figuring out what was going on. Signage was less than helpful, and staff were unaware of why I was being held. After over 30 minutes during which the gate staff could only tell me to wait and watch for my initials on the electronic board, the staff learned that some bags on my arrival flight had been accidentally diverted to Canadian customs rather than US customs, and passengers could not proceed to connecting flights until our bags were located. The customer service staff then worked very hard on our problem. I was instructed to re-book my flight, since by now the doors were about to close - but that customer service person could not re-book me, and I had to queue up again for another agent. When I got to the desk, that agent was able to get me approved to board my flight sans bag, ran me to the front of the Immigration line, and got me to my gate in time to board. I deeply appreciate her assistance, as my family was already on the plane."
Pros: "Boarding was efficient, crew were attentive, food was excellent, the "pod" was comfortable and I did not use the entertainment"
Cons: "Would have liked more info as to how to work the gizmos - had to ask how to recline my seat and never did get to grips with the entertainment. The Fast Pass specificaly said it was for disembarkation at London and so I did not realise I could have used it to get through security for ongoing flight"
Pros: "it took off and landed"
Cons: "multiple incorrect a/c notices by email containing incorrect information. Started with the confirmation of the original flight booking. It had the origin and destination mixed up but had the correct cities. That's impossible with the corresponding flight #'s. Called AC, they said; oh well. Then multiple notices in email of changes to times of depart/arrival/gates. Showing these email changes to A/ C Gate Staff, they said each of those 8 notices for departures or return flights was wrong info and they concluded; "oh well". They don't care, and they weren't interested in reporting the errors to IT people."
Pros: "The flight attendant."
Cons: "Toronto Terminal F is kind of how I envision a third-world country. At least at the higher-number gates, it's very dreary, with an occasional flying insect and signs hanging from the ceiling. Worse is the lack of air conditioning and the sporadic wi-fi service. Worst of all was the almost two-hour delay and changing our departure gate at least five times. Two fellow passengers (one a native of Toronto) said it was always like that. The trip from Toronto to London and back was fine, but I'll try very hard to avoid Air Canada and its Terminal F."
Pros: "One person assisting passengers whose flights had been canceled was gracious and skillful."
Cons: "My flight, 370 was canceled. Initially, one of the AC staff at customer service was overwhelmed and impatient. The next flight was delayed by about seven hours. My baggage didn't arrive in Toronto. I found it extremely difficult to learn where the baggage could be, spent hours on hold with Air Canada and then Dynamex, and waited four days to receive my bag. I was with about 100 people at a summer camp. The staff created a funny skit about AC, Dynamex (sp?) and the endless "your call is important to us" tape recording. I understand that flight plans must be canceled and changed due to weather, but AC relies too heavily on automated "service.""
Cons: "Our inbound flight was two hours late. When connecting through Toronto, they lied to us. They said that the outbound connection was on time, that we'd likely missed it. Then, after standing through their requisite customer service line with only one open desk for two full flights, we were told to sprint through customs. We arrived, breathless to find the connection was delayed. We were told that they don't post the delayed connections for fear that passengers won't run or that U.S. customs will close. Uncommunicative and untruthful, their service is atrocious."
Cons: "Hair in my breakfast and they wouldn't give me another meal also by the time they reached me all the options but the overlooked egg was available they didn't explain just dumped the meal on my tray table and when I asked for the other option was told straight out no... I've flown on many airlines and that was by far the most foul meals I've ever had budget airlines do better won't fly ac anytime again.... My original flight was delayed 5 hours to connect so I was transferred to another flight and my bags didn't make it so I went 4 days without luggage also"
Pros: "India ( flight attendant) provided very poor customer service during flight. I have been a nurse for 24 years and i simply asked for a cool cloth for a gentleman sitting next to me that was feeling ill and very pale. India returned with 5 emesis bags and no cloth and never once came back to check on the gentleman!!! I really wish it was not a full flight because i would have advised him to puke all over everything. How hard was it to provide a cool cloth?? Really? I know first class has wash cloths and that was an easy request. And the fact that she never came back to see if we needed anything or to tell us she did not have a cloth for him. POOR CUSTOMER SERVICE!! I will think twice about flying Air Canada again. Thank god for good citizeans willing to help strangers in a time of need."
Cons: "Poor ccustomer service by flight attendants and no follow up on ill passengers."
Pros: "The on-board and Abbotsford-based crew acknowledged that we had all had a very long day. All thanked us for our patience."
Cons: "We were informed when we arrived at the gate that the flight was to be delayed by 8 hours because of mechanical problems. 8 hours! No offer was made to book us on a different flight. No one, at anyplace along the line actually apologized for asking us to wait around for 8+ hours when the flight was delayed. We did not even know what the mechanical problem was. When we finally were able to board the flight, the captain made a personal appearance in front of the cabin to tell us that he and his crew had been called at home to fly a broken plane. He briefly explained that there were no available planes to swap out and the repair required all day. Inexcusable! Our treatment did not measure up to the Canadian tradition of courtesy and politeness."
Pros: "I didn't like anything about it."
Cons: "The crew needs to learn how to effectively execute the meal/drink service. It takes entirely too long. Also, on an international Flight, over three hours, you don't provide a snack!? And the small cup of soda we get takes over an hour for some people to get. The seats are entirely too close. I'm 5'9 and my knees were digging into the seat in front of me. Then the guy in front of me reclined and I had absolutely no room. I had to turn to the side. We didn't board until around the time we were supposed to depart. We were over a hour behind schedule. They held the plane to get a passenger's bag off because he was stuck in customs. Unless it's a funeral I need to get to, I'm not flying Air Canada again."
Pros: "We arrived nearly on time."
Cons: "They changed our gate three times and boarding was inefficient (it took them almost an hour to load a small plane) and led to a late takeoff. The customs process was ridiculous. Crew did not seem to care. No food was provided on a 6 hour flight that boarded at 6pm. Most people would not have thought that they needed to eat dinner before the flight. You had the option of purchasing snacks. The people in the rear of the plan did not receive the honor of buying snacks (or even getting a cup of water) until 3 or 4 hours into the flight. Uncomfortable seats. Avoid Air Canada until they get their act together or they lower their prices to reflect their new status as a discount airline."
Pros: "Got on flight"
Cons: "Got boarding pass but no signs to differentiate Air Canada counters (US-bound, domestic, international). Went to wrong counter and had to run to right one Booked flight. When I checked bag, I got a standby with hope that I could get on flight. Fortunately, I was able to make it. If I had connecting flights, it would have been a nightmare Same boring old movies and TV - 2 broke girls episodes. Just drink, nothing else for morning flight. Something to eat? It is an international (Can-US) flight Slow unloading of luggage"
Pros: "Food was actually pretty good and the staff did reasonably well even though most of the customers were clearly unhappy."
Cons: "A majority of flights run by Air Canada to the US were delayed. If this had been due to weather, fine, but at least our delay was caused by mechanical malfunction. Our flight was delayed for 5 hours due to multiple different mechanical issues including that the bathroom would not function during the entire flight, the wing flap had issues and the door would not seal correctly. The flight immediately preceding ours to Minneapolis was also delayed by over 4 hours. Surprisingly the flight before that also had a bathroom malfunction that prevented customers from using the bathroom. If this was the exception we could understand, but looking at the history of our flight, it's only on time 23% of the time. The poor customer service people must hate their lives. Something needs to change."
Cons: "Best Airlines"
Pros: "Great crew!"
Cons: "Entertainment is non existent. Plane is tatty."
Pros: "The crew were very welcoming, helpful and charm, makes you feel easy"
Cons: "General interior cleanliness"
Pros: "The crew practically ignored my request for medical aid. They were not friendly and super occupied. The seats were too uncomfortable."
Cons: "The food could have been better and the crew attention and assistance to the passengers."
Pros: "Crew was good. Aircraft was fresh and clean."
Cons: "The movie selection is very mediocre"
Cons: "The orderliness during boarding needs more work"
Pros: "Cheap. Good for connections in Africa."
Cons: "Boarding was slow. The food is the worst I've had on an international flight. Flight crew is often not responsive and brusque. The recline on my wife's seat was broken."
Pros: "Staff was pretty helpful and you could mostly get what you needed if you didn't mind going back to the galley for it."
Cons: "Boarding was literally unsafe (too many people going down an escalator into too small an area). Terribly bland food. Buttons on the seat rest too easy to push accidentally (for things like the light or to call a flight attendant)."
Cons: "We had requested vegetarian meals, which were not provided on either leg of the Ethiopian Airlines flight. In addition, we had to pay an extra baggage fee and the payment process required us to wait for 45 minutes at the check in desk while the agents tried to sort out a problem wiht their computer system. They claimed that the problem was with the integration of their system with SAA's system."
Pros: "The plane was spacious"
Cons: "-The flight entertainment wasn't working -There was a delay, but no one from the airline communicated; we were just waiting and the waiting area didn't have sits"
Pros: "Will never fly this airline again"
Cons: "The food was bad and on the second stretch the airline did a stop over in Cairo that was not originally planned and delayed the flight by over 3 hours making me miss my connection flights and forcing me to rebuy tickets since there was no ground staff at Rome that could handle the situation. Made me end up losing 1000 usd in tickets I had to buy. Not the way I'm used to be treated as a business class costumer"
Cons: "Lack of communication. The flight was delayed and boarding was very chaotic due to poor communication."
Cons: "Cabin crew quite distracted. Between rows 19-23, orders were totally mixed up People given wrong food or drinks"
Pros: "New plane but movies are old. Too sad"
Cons: "Toilets and hygiene"
Pros: "The plane was very bad and scrambling all time."
Cons: "Smell. Hygiene very low."
Pros: "The staff was very kind."
Cons: "Flight was uncomfortable. They forgot my food and drink. The attendant sneezed on me without covering her mouth, my tv didn't work. The plane was dirty. I asked to be moved up to any of the 10 open seats in business and they said they can't. It was actually one of the worst flights I've ever taken anywhere in my life."
Pros: "Seats are delapidated and food is ok!"
Cons: "Crew were very good"
Pros: "Everything"
Cons: "No Wifi at Lome gate. I don't understand why there is no wifi in West African airports."
Cons: "the layover in Dublin was too long--longer than scheduled"
Cons: "Boarded plane, then sat for over an hour before departure due to paperwork processing of plane mechanical check. However, we still arrived close to the time we expected."
Pros: "The price"
Cons: "Check in was a joke in Dublin, only 22 pax and they did a full team talk to start despite everyone bein there. In LAX they parked the plane in the middle of no where, and waited 30 mins before debark started, as the plane was so far away the terminal it took an hour for the bags. Food was horrible on both flights"
Pros: "Good food for a such a short trip to Nairobi."
Cons: "Boarding very confusing, gates changing and could barely hear through the PA system."
Cons: "Did not provide special meal although I called ahead to request it. Connecting flight left before we arrived to Addis Ababa. Customer service tried to encourage the thought that putting us on a different flight was a courtesy..."
Cons: "Your cheapo ripoff insurance wouldn't pay when I had to cancel due to terrorism threats in and around Ouagadougou. Is there ever a better reason to cancel a flight?!"
Pros: "Great service Seats slide forward, so comfy! Food and drinks all night On time Lots of luggage"
Cons: "No sleep with my baby!! ;)"
Cons: "Crew was not friendly and seemed to ignore my requests. Seat was not comfortable. Food was okay."
Cons: "The food was not appetizing and the flight ran out of sodas"
Cons: "We boarded around midnight and after supper, I am accustomed to a few hours of the lights turned off for rest. Even though I requested the crew said it was not policy and I should use the yellow mask (which sadly does not block out the light). I think a few hours off dimmed lights would greatly enhance comfort levels."
Pros: "Every thing include the crew members ."
Pros: "I liked the interaction of the cabin crew with the passengers. They were helpful and responsive."
Cons: "I was disappointed with the limited entertainment options on board. Also, the boarding was a bit hectic because of the congestion at the airport but I reckon that is not the fault of the airlines."
Pros: "The Ethiopians have got the transit sorted in Addis. I had a tight turnaround time of about an hour and 15 minutes. From alighting to boarding and takeoff was about 1 hour. Very impressed that my luggage made it as well."
Pros: "The crew were all very friendly and welcoming."
Cons: "The food options need to be more varied."
Pros: "aircraft was clean and excellent condition, crew friendly"
Cons: "pre flight information unclear, changing gates and unorganized boarding could be improved."
Cons: "I was suppose to stay on the flight in Hong Kong to continue to Ethiopia and they never made an announcement. I had a seat with a TV that did not work and it took over 30 mins for a flight attendant to respond."
Cons: "The waiting time for the connecting flight to was far too long...."
Cons: "- terrible food and no snacks provided - Crew was inattentive and did not monitor passengers e.g. standing when seatbelt light is on - bathrooms were rarely cleaned on 18 hour flight - poor air circulation"
Cons: "My daughter's entertainment system crashed after 20 minutes. She ended up sleeping so I watched a movie. When she woke up, we were going to switch seats, but I tried to turn it back on and mine wasn't working. (By the end of the flight, only maybe 10-20% were using theirs as many others crashed as well.) The food was very boring. At one point I was looking for a flight attendant and couldn't find a single one anywhere in coach."
Pros: "Tried to cancel charged anyway bad service"
Pros: "The service during the flight"
Cons: "The boarding was not very excellent"
Pros: "Most things were fine"
Cons: "I don't like the 787 dreamlike at all: it is not built for pax like me who are taller than average. I can hardly remember an occasion when any of the cabin crew smiled."
Pros: "Clean plane, prompt departure and warm meals"
Cons: "Rowdy chech in and boarding process"
Pros: "The crew were courteous"
Cons: "The air conditioning was malfunctioning and there were insufficient blankets on the plane."
Cons: "We were treated poorly at Kigali airport. Airport and Ethiopian Air staff provided horrible service. Completely unacceptable."
Pros: "Flight crew services"
Cons: "Insufficient drinks"
Pros: "That they told me my bag would transfer and then it didn't...I loved that."
Cons: "After asking multiple times, I was reassured that my checked bag would go to my final destination. Yet my bag has still not been found."
Pros: "The crew were pleasant. Overall servive was good. Boarding well organized,"
Cons: "Wasn't comfortable. Should improve on food. No entertaient during flight,"
Pros: "Dreamliner is very comfortable for such a long flight. Planes are new. Smooth boarding and descent"
Cons: "Bathrooms need to be better maintained for a long flight. Need more movie options. Ran out of chicken meal option by row 18."
Pros: "the crew on the flight from Adis to Tel Aviv was very nice and helping!"
Cons: "the check-in took an HOUR and was a very bad experience!! we were only 2 people but the woman working there was very very slow, and made a lot of mistakes. if you have some new employee at least have4 there someone to assist him!!"
Pros: "They stole money from me on a over sized bag. They didn't give me the proper receipt. I had to pay for it AGAIN when I was transferring from South Africa to dubai"
COVID-19 information

Safety measures for airlines flying from Toronto to the Democratic Republic of the Congo

Airlines flying from Toronto to the Democratic Republic of the Congo have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Toronto to the Democratic Republic of the Congo

Mandatory masks

Masks required on board, masks provided on flights from Toronto to the Democratic Republic of the Congo

Social distancing seating

Middle seats unavailable to book on flights from Toronto to the Democratic Republic of the Congo

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Toronto to the Democratic Republic of the Congo

Book cheap flights from Toronto to the Democratic Republic of the Congo

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9/5Mon
2 stopsAir Canada
38h 15mYYZ-FIH
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2 stopsAir Canada
23h 42mFIH-YYZ
C$ 1,251
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1 stopTurkish Airlines
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23h 30mFIH-YYZ
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1 stopEthiopian Air
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26/6Sun
2 stopsEthiopian Air
36h 15mFIH-YYZ
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19h 50mYYZ-FIH
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2 stopsEthiopian Air
36h 15mFIH-YYZ
C$ 1,689
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41h 52mFIH-YYZ
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36h 55mYYZ-FIH
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22h 32mFIH-YYZ
C$ 2,442
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19h 45mYYZ-FIH
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1 stopKorean Air
24h 20mFIH-YYZ
C$ 2,719

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Flights to the Democratic Republic of the Congo

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