Super easy process, make sure to check in on time, remember most airport is electronic so be prepared to navigate that, super short flight, no real time for drinks or snacks. Have your SpTH forms with barcode handy.
I think it was silly that we needed to get a new boarding pass after we showed proof of a negative covid test. I think this proof could have been done online when booking the flight. It seemed very inefficient to do at the gate for everyone.
Nice service. Everything on time. Not really a luxurious experience in business class.
Was surprised at legroom. Last time I flew my knees were on my chin
Pros: "Not much of anything. No complimentary food or drink for a nearly five hour flight, and sub- par customer service."
Cons: "The check in agents with Iberia airlines in Porto were rude, the. told me only when I arrived that I could not carry on “camping backpacks”, so I would have to check it for an additional 40 euro to check it.. despite saying they’d be happy to check “carry on” free of charge.. I’ve never had a problem with my backpack before, and it fits well within the size restrictions and easily fits in the overhead.. then they were unable to transfer my bag that I payed 40 euro to check, to my connecting flight. Therefore I had to wait two days to receive my luggage at my final destination in Rome.. Overall a really mediocre and frustrating experience."
Pros: "The crew was okay,...and we got there"
Cons: "The plane, was a piece of junk, and the AC wasn't working."
Pros: "The crew was very friendly and welcoming"
Cons: "The boarding process was pretty terrible and disorganized"
Pros: "Crew was good from Rime to Madrid, however my connection from Madrid to JFK, service was not good, i felt ignore when asking for water"
Cons: "Took to long to service, and customer service was lacking"
Cons: "Boarding was terrible, like they never done that before. They do not offer even just a glass of water- nothing."
Pros: "Food was good"
Cons: "British airlines delayed flight to my transfer. Missed my transfer to Madrid and got one to London. Leaving from London my flight on British was delayed by 2 hours AGAIN. Not good."
Cons: "At least they could offer drinks"
Pros: "Dreamliner is great. So we’re the crew"
Cons: "Please serve water at the very least."
Pros: "Arrived at destination"
Cons: "Left an hour and a half late due to mechanical problems. This also disrupted in flight entertainment system. Got to destination"
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Pros: "The crew was good."
Cons: "The seats are not confortable at all."
Cons: "Pedí que me manden la factura del vuelo y no me a llegado nunca."
Cons: "Too many people and little space to move"
Pros: "Everything. Perfect flight, service, food and Ann early arrival. All great. Memorable."
Pros: "boarding is quick"
Cons: "crew push you hurry. and the space is too small."
Pros: "Not a goddamn thing."
Cons: "The boarding was a cattle care, atrociously organized, took forever. They were asking the better part of ten dollars for headphones. No way to get a drink, as with the trip over, the chairback screens didn't work, and they never notified me by e-mail that you had to order food in advance. Not even a glass of water available on a 7 hour flight, that's actually a health hazard, should be illegal. No coffee or tea. The window seat I paid up for was about 8 inches from the window, so I couldn't even lean my head there. No in-flight magazines, or handing out newspapers , no entertainment available, just sitting there uncomfortably for 7 hours while the attendants huddled behind drawn and velcro'ed curtains doing nothing. A true disgrace. Avoid Iberia and their LEVEL subsidiary like the plague. Unacceptable in every way....and at least Ryan Air and WOW are cheap, this flight was full price. Total rip-off, never again."
Pros: "There was nothing to like about Iberia"
Cons: "I paid extra to book early so I could be assure of a seat with a view and so I could sit with my husband. Iberia charged my credit card 55.00 for the service and then, without my knowledge Iberia changed my seats and denied charging me extra. I have papers to prove my claim and will dispute the charges with my credit card company. The communication between flight attendants and passengers was horrible. Those of us who had not eaten yet (about half the plane in economy seating) watched the flight attendants bring out extra bread to all of the other economy passengers who had already received their meals, while we, who had not eaten yet, watched. My husband inquired if we were also receiving meals. He was told that everyone would eventually receive a meal. Horrible customer service, the worst ever. Later, before landing the pilot cancelled beverage and snack service because of possible weather conditions but never put the seat belt sign on until we began our decent. Nothing made any sense. It was like a crazy person was in charge. I would not trust Iberia to take me anywhere in the future."
Pros: "I had a problem finding ticket number for a return ticket. It took an hour at boarding but Iberia rep. found it and saved the day. She really cared and got the job done. Can't say enough about this Argentine rep. Also this was an international flight and they did Not hassle us about the weight of our carry on. Last year Etihad weighed our purses with a bathroom scale at the door of the aircraft. Outrageous. Slowed boarding for over an hour and cost passengers an average of $150 - $320."
Cons: "Food was terrible all around. Didn't pass out water during 11 hour flight and all the "good" movies didn't load."
Cons: "Leg room on Iberia flights is scarce, even though I'm only 5'7" tall. No snack or beverage service on a 2 1/2 hour flight."
Pros: "Boarding, on time, entertainment awesome, food pretty good"
Cons: "Crew not that attentive, seats dont have much room"
Cons: "We have to spend almost one hour because of delay"
Pros: "all was good , comfortable & short."
Pros: "Left on time, arrived 40 min early."
Cons: "The food was the worst on an international flight (out of more than 30)"
Cons: "It was hard to find where to go in the Madrid airport.and arrived only just in time to the check in. I was singled out before getting on the plane to be frisked, etc. One said there was something written on my boarding passes that was an alert. I am a 64 year old woman traveling alone....no plans for anything bad to be sure!"
Cons: "Missed my flight while waiting on a wheelchair. The lady was rude and yelling at customers because she didn't have what she needed to do her job."
Cons: "Rarely served drinks, 1h 30 min delayed flight, therefore missed connecting flight, mo assistance at all from crew regarding alternative connections, I will never fly with Iberia again"
Pros: "The flight was comfortable and crew was good."
Cons: "Boarding was a nightmare. They need to load back to front."
Pros: "the flight crew was cordial and efficient. we arrived on time."
Cons: "The planes were older and the seats were not comfortable for the length of the flights."
Pros: "Shortness of flight"
Cons: "Flight attendant would not help get luggage into overhead. Inattentive for food and drink needs."
Pros: "It was on time, very smooth flight. Price was great, bought last November, $365 round trip non stop"
Cons: "Seats too close together"
Pros: "very comfortable had my own TV screen with free Wi-Fi loved it"
Cons: "I had my own TV screen with free Wi-Fi loved itI thought the food going was better then on the return trip to New York I was in row 57 and most of the food had run out by the time they got to Wes the one meal I had which was a burger was all dried out again going to Madrid had better food"
Cons: "It was not British Airways, they put us on Iberia."
Pros: "Great crew, funny and friendly. Really enjoyed my first experience on Iberia. The Economy Plus was really nice. I wasn't expecting a preflight beverage. Nice touch."
Pros: "movie and tv show selection was great. Helped bide the time"
Cons: "A little cramped for my legs."
Cons: "They forced us to check our bags at the gate even though we had an international connection to make in London--to continue flying to Chicago. As a result, we had to go through customs and security in London, and would have most definitely missed our connecting flight back home to the States if not for a woman in customs at Heathrow who let us cut to the front of the line. I will never fly Iberia again and will be lodging a formal complaint."
Pros: "nothing good happens"
Cons: "the last truck (madrid - tel aviv) was not with the same airbus that the 3 others (tel aviv - madrid / madrid - buenos aires / buenos aires madrid)... it was like flying in low cost with food (even the chair could not go backwards...very bad the last one"
Cons: "The customer service people were the least sympathetic and least helpful people I have ever met. They did nothing to accommodate us."
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Pros: "I got a connection in Madrid to my destination, but the previous flight was delayed about 30 minutes. I got in the airport about 15 min before the gate closed. The gate that i arrived to my connection flight was around 26 min away. I have a condition on my leg and i cannot run, so i walked really fast through the airport and I was so happy to see that they were waiting for my delayed flight... which is very unusual. Thank you!!!!"
Pros: "Boarding on time."
Cons: "Entertainment- not a good selection of movies. In one of the flights there was no entertainment at all. Food and drinks in that flight was served late. I thought they should serve drinks more frequently."
Pros: "The team in both Rome and Madrid to went above and beyond. They were polite and empathetic to our situation, which was not Iberias fault. And they went out of their way to get us home on time. They always stayed positive. My family of 6 really appreciated. They have earned our loyalty."
Cons: "Iberia should do something about its check-in process, it seems way below the industry standards. 1. Online check is only worth if you don't have any luggage. If you do, there's no point of doing that, because there's one line for both check-in and luggage drop off. 2. If you arrive to the airport 1h45min before the flight (LOCAL flight!!!), you'll be among the last ones to check-in, because you will spend about an hour in the line (there's just two people at the register: one for economy and one for business). In the end everyone in the line will get checked in (thanks for that), but the flight will be delayed and Iberia will blame the security (which takes 5 min to pass, unlike the check-in process."
Pros: "Very cheap flight, they fed us a lot on the flight including ice cream and lots of leg room."