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Pros: Good Crew. Landing was very smooth

Cons: line to drop bag was so long!! but on the plus side, we were through it in an hour and didn't miss our flight!

Cons: No option to watch movies

Cons: Boarding zones is confusing. What does boarding zone "basic" mean?

Pros: Very professional.

Pros: Crew

Cons: NA

Cons: The airplane is small... the seats are very small.

Cons: no food available to be purchased. we left almost 2 hours later than scheduled and were very hungry.

Cons: It was 30+ mins late and they didn’t keep us updated. Missed my connection

Pros: Lots of leg room

Pros: This was a full-size jet, and the seats were more comfortable than those on the regional jet.

Cons: We could have had our non-stop flight that we booked

Pros: Crew was excellent seat was as usual

Cons: Something to Fill your tome a little more

Pros: Everything. Great airline

Cons: The space between the seats

Pros: They closed the flight 30 minutes before the departure hour.

Pros: Good attention

Pros: Excelente service both of my flights departed on time and arrived early to the destination!! For basic economy there was great seat space, entertainment and multiple meals for 6+ hr flight with alcohol included!! Will be flying with Copa again!

Cons: Not enough space. Tv was glitchy. Seat uncomfortable.

Pros: Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather.

Pros: Aircraft and cabin crew were superb.

Cons: None

Pros: The crew was average

Cons: It was an average flight ... nothing to complain about !

Cons: The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices

Cons: Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support.

Pros: Cops is always a good reason to flight

Cons: They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there.

Pros: Despite being a short flight, they gave food

Cons: Nothing. All ok

Pros: Crew was nice and friendly.

Cons: Plane was hot and uncomfortable.

Pros: Crew were very pleasant. Flight was on schedule.

Pros: The pilot went around to passengers and apologized foe delay.

Cons: 3 plus hours of delay????

Pros: Fantastic crew. Very helpful

Pros: Entertainment options. Communications from captain. Dimming of cabin lights.

Cons: Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite.

Pros: I had to cancel the flight because the have customer service very poor in air New Zealand vancouver BC agents the could not solve a simple problem in esta that happened to me similarly in Australia with the same problem of esta if they are not efficient they should be replaced there many good candidate for airlines in Vancouver BC

Cons: Improve customer services

Pros: very comfortable reclining seats for sleeping. It was a lot of work for the attendants setting up each bed and then taking it apart. But for me, it was much more comfortable than the flight from SFO to ACK.

Cons: Movies did not change from November to December. I watched 3 on the way to NZ in Nov and they were still the only 3 to interest me on the return flight. Disappointed.

Pros: The crew on air New Zealand was absolutely amazing. Amazing customer service, makes me always want to fly with air New Zealand.

Cons: I had no heads up that New Zealand required an app downloaded and a government check before you can travel to New Zealand. Because of this, I had to download the app at the airport, and because it can take up to 72 hours for the NZ gov to approve your app, I almost missed my flight. Would have appreciated 72 hours notice of this new rule.

Pros: On time, good boarding process.

Pros: Before boarding, which was late, the crew called me to the podium twice to ask me to give up my aisle seat which I had pre-booked, each time losing me my seat in the crowded waiting area. The flight arrived in SFO two hours late.

Cons: The flight could have been on time and the boarding crew could have been considerate.

Pros: individual headphones and screens for entertainment

Cons: better advise about duty free items

Pros: Crew was amazing and work diligently to make everybody feel comfortable.

Cons: Nothing. I had no issues!

Pros: Food and professionalism, were excellent, had a good stress free experience.

Cons: Had issues with unusual plane noise.

Pros: Crew are great. Plane is cool, A380.

Cons: Connecting flight is in a hurry, time is tight.

Pros: Everything

Cons: Less new movies and kids movies

Pros: Crew was great and economy seats have above average legroom.

Cons: Bathrooms could have been cleaned up a bit.

Pros: Nassau security line was quick. US Customs line was quick.

Cons: The Delta line to drop my bags was long and unorganized. The ticket agents were moving in slow motion. I waited over an hour to drop my bag. I thought I was going to miss my flight.

Cons: Space on airplanes

Cons: Boarding zones is confusing. What does boarding zone "basic" mean?

Cons: Baggage was extremely delayed. Boarding and take off were delayed too

Cons: This was a regional jet, and this flight segment was 3 hours. The seats seem to have a little more leg room than larger jets but much less cushioning, and the pitch/shape of the seat back was very uncomfortable. I could barely walk when we reached Houston.

Pros: Easy boarding

Cons: Sound quality on the inflight Entertainment was terrible quality.

Cons: Muy mal servicio, no dieron ni agua solo galletas vencidas ni una bebida, muy mala experiencia no recomiendo viajar en UNITED

Pros: Crew was professional and friendly.

Cons: The plane was delayed by an hour and thirty minutes because it was coming from another airport where it was delayed.

Pros: Good connections, short layover but long enough.

Cons: Last minute gate changes, not announced.

Cons: Allow seat selection without a fee. Provide entertainment and more comfortable seats.

Pros: The crew were excellent. The seat was not very comfortable - it had a very firm seat cushion. The flight time was about 5 hours so it was OK. I adjusted to the feel of the chair. We had seats next to an exit door so we had more leg room which was nice.

Cons: The seat was not very comfortable. The seat cushion was quite firm. I sat for 15 hours on a Qantas seat which was quite a bit more comfortable. There was no onboard entertainment unless you had a cell phone and could download the West Jet app. I was spoiled by my flight with Qantas from Vancouver to Sydney. They had touch screens on the backs of the seats so you could choose movies, radio, games, and flight info and the seats were much more comfortable.

Cons: The infotainment system was from the 90s

Cons: Sat on the tarmac way to long. Updates from crew weren’t frequent enough.

Pros: Cabin crew was great. Was told they don’t feel they can do a good job of serving 48 passengers in Premium Select with 2 crew.

Cons: Image recognition step slowed boarding down a lot. Food and amenities on Delta Premium Select seem to be getting worse

Cons: Old plane with no video screens or room. Boo!

Pros: Very professional.

Pros: Great, friendly crew and excellent customer service from flight attendants.

Pros: The staff was helpful

Cons: Better food

Pros: Crew was nice

Cons: More comfortable and spacious seating, more reasonable priced food for the quality you get

Pros: The food options and that we were offered drinks multiple times.

Cons: Nothing! It was excellent

Pros: Crew was very friendly!

Cons: Westjet connect was not available on this plane!

Cons: More leg room

Pros: Crew was amazing.

Cons: wider seats

Pros: Great flight. No problems.

Cons: Nothing

Pros: Safe trip and very nice crew.

Cons: Something to work on is organizing the flights in order when you are checking in. I arrived and it was a mess, we didn't know where to go and which line to take. Please make sure you put signs so we can follow and be more organized.

Cons: Not enough leg room. Flights are costly enough and it just seems wrong to upcharge passengers for more legroom. Legroom should be standard outside of first /business class.

Pros: the plane didn't crash.

Cons: honesty. 29 minute flight took 3 hours. first they blamed it on waiting for luggage, then they likely realized there were no connecting fllights, so that excuse didn't work, then they were 'closing the cargo doors' for 45 minutes, then they had to de-ice as the plane had now sat for 4 hours instead of 45 minutes, had it left on time.

Pros: Seating and serving, both very good

Cons: I couln't get my view on for movies, since there was (I presume) a charge for the earphones. Won't know now what happened to Jean Grey. Maybe offer a small book cart as an alternative entertainment for us cheapskates? do-de-do...

Cons: I missed my flight that day i was not happy at all

Pros: Flight was on time and clean.

Cons: They missed by special meal once.

Pros: The crew was amazing, the flight was fast and easy.

Cons: New seats are very cramped.

Pros: Flight attendants friendly and helpful.

Cons: Seats very uncomfortable - no legroom. Flight comong home delayed several hours because of maintenance problem.

Cons: Three hour delay getting out of little rock when I paid $75 extra to take an earlier flight that then departed later than my original flight.

Pros: Lots of movie choices

Cons: Filthy plane, one rear lavatory out of order, the other lavatory was dirty from the start of the trip, one of our displays was inoperable and when the crew promised to look into resetting they never got back to us. Just a disappointment compared to other airlines we have flown.

Pros: Horrendous experience. 6 hours on the tarmac, followed by a another 7 hour delay. I missed my connecting flight in Sao Paolo - had to spend another $1300 to get to my final destination

Cons: Everything was terrible.

Pros: Made up time on delayed flight. Friendly, efficient and helpful.

Cons: Food

Pros: We liked how friendly the staff was. Liked the priority boarding, food was pretty good

Cons: The seats. My bum hurt at the end of our flight. Also we paid for our wifi and it was incredibly slow at loading any website. Very frustrating.

Cons: Nothing

Pros: Crew

Cons: NA

Pros: Crew was very friendly!

Cons: Westjet connect was not available on this plane!