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Boarding was a complete mess. The whole system went down. People got wrong seat for the first half an hour.

We boarded the plane and were about to take off when we were notified that the tires had to be checked. Upon inspection, they were found to need replacement, so the entire plane had to be deboarded. After we exited the plane, United staff forced us to stay in the gate area by posting "Do Not Exit" signs on the doors connecting the gate area to the terminal. Many of us had already rebooked our flights and had no checked bags, but they told us we could not leave. This seemed inappropriate to hold people under false pretenses. When the agent told us we could leave, I asked them to please take down the "Do Not Exit" signs, as they were misleading. The agent refused, and I told them that it didn't feel right to hold people like that.

Friendly crew, but we were delayed for more than an hour and had to change planes due to maintenance issues.

Good but airlines getting smaller. I didn't like the meal but the service was fine. Flight was fine and luggage arrived. So good.

Reliable, nice crew, I fly often on that flight and I like it all.

The food quality sucks. One must starve if they do not eat flesh Or wheat based products Some variety would be expected. The trivial amount of snacks and or food is inhumane

Efficient, calm when things were delayed and kept us regularly informed of what was happening.

Airbus plane, nice and polite staff, entertainment even as it was a short flight.

Plane temperature was comfortable (not to hot) when boarding and waiting for takeoff.

Michael, our FA was very attentive, even finding me a chocolate brownie from economy class when the dessert selections were all dairy based. ( intolerant, not allergic so don’t usually need to order dairy free)

After we boarded, we sat on the tarmac at least a half hour. Not that big a deal really but kept me from giving the survey an excellent.

I’m not Asian. That was just the only type of food available. If you’re traveling from the Americas to Asia, there should be at least two options.

As always, Air Canada flight was delayed for almost more than an hour, which made my time of my flight 15 hours which was absolutely unacceptable.

Plane was late. Too many announcements during the flight. Made me pay that deposit. Uncomfortable seats.

The help at check-in area was excellent! The crew on board was great and the legroom and entertainment is excellent!

Contacting Canada air was a disaster. I will never fly Canada air again. If you called their 1-800 number, you were told that you might have to stay on the line for two hours. That is a disgrace. You should be able to speak to a human within the first 10-15 minutes. I went over to a cluster of phones and a lot of people were on hold with Canada air for 2-3 hours. This is why I will never fly Canada air again.

It was a very easy process and my children were very happy about the flight.

We were told every hour that the flight was delayed until finally late in the day the flight was cancelled. We had to wait in line over an hour to finally get another flight. Once on the flight the host was ridiculously incoherent in the loudspeaker in flight - very inhospitable. Not happy with our experience.

Flight was late from Vancouver to San Francisco but they never announced

Delayed twice then cancelled at 02.00 in the morning. Left 300 people to sleep on the terminal floor overnight. Zero communication due to zero Air Canada staff.

The plane (Mitsubishi CRJ) felt old, creaking and not very new. The crew was okay. Hot water provision was broken so hot beverages could't be served.

The flight was delayed and I was stressing the whole time about whether I would make my next flight.

Efficient boarding. Good flight but seats were quite uncomfortable considering we'd already been sitting on two flights, total 13 hours or so. Would have liked to have prices on the menu of amenities on the plane. We could have used more water. Restrooms and nonalcoholic beverages at no extra cost, not much else. I realize these were discount tickets, and the airline has to break even, so I can't say we were expecting amenities to be plentiful. Still, it's nice with long flights to discover a few. Very pleasant crew though.

boarding needs to be streamlined load the back of the plane first

I'm Canadian. I have the unfortunate experience of pretty not having the choice to fly with them. THEY ARE TERRIBLE.

Very short flight so the limited space and lack of entertainment were no issue. Crew was friendly and the flight was very punctual. Baggage claim in Prague was lightning quick.

Simply the best way to get nonstop to Europe. if you’re lucky, there’s clear skies with views of Arctic or the aurora at night.

Paid extra for the seat to have more leg room they changed the aircraft and gave me the last seat in the cabin and I couldn't even recline the seat backwards due to the wall behind. Asked the crew member she said she will check as she has to accommodate other people and never came back or moved me elsewhere.

Very uncomfortable seats. Was shocked they were that bad in business class

The crew did an awesome job in helping parents with infants, resulting in a quiet trip for all.

It was a short flight, maybe an hour long. Everything was handled great.

The flight left 1.5 hours late but there was no information about the delay. My business class cabinet had two small children who cried much of the trip. Service seemed rushed.

I had pre-booked a seat but when I checked in it was not assigned to me. I spoke to the agent upon arrival and was upgraded to Economy Plus, which was fantastic.

Condor is a very good airline. If you’re transferring in Frankfurt, make sure to allow at least two hours in case your flight is delayed. You’ll also need to go through passport control and then go back through security to get on your next flight, so a window of 2+ hours is needed just in case.

The breakfast snack was horrible. No nutrition value. I couldn't finish it. The main meal had no taste, no real vegetable, the brownie had no chocolate taste., I was not even sure what the salad consists off.

The crew was great. Good etc was unacceptable for an overseas flight. Wine with a meal should be complimentary. Seat comfort /space horrible and I am 5‘3“ with heels on. Short haul probably ok but not on long haul flights

The return flight, the food was better. Didn't like that even at checkin we still had to pay when only 5 seats were available. Had to pay or would be stuck in the very middle between two others. I had to pay for an aisle and a middle seat. Both were considered prime seats but the two other middle ones were not.

Seats are not comfortable. Some of the food was good and some not so good.

Seats were not comfortable, and the problems started when we landed at Frankfurt airport. We waited more than 3 hours to collect our luggage, as a result we missed the connected train to Brussels. Our plans for the trip were ruined that day.

Quick easy flight, checked my bag and was told to pick it up in LAX but my bag stayed in Frankfurt. I am tracking it with an air tag. I filed a complaint with Alaska Airlines at my last stop in SJC.

This was a special trip so we booked first class. It was obviously an old plane as the seats weren't that comfortable or spacious. We were delayed 45mins taking off as the "little engine that starts the big engines doesn't work". The powered divider between myself and the next seat in first class didn't work and my electrically powdered seat didn't work so I had to move seats to try and get some sleep. Food and drink were good, crew were great. But I'll never fly with BA again.

The A350 is a great plane but BA's seating was incredibly tight (eg compared to the same plane as flown by BA's partner Finnair) and with a middle seat it was very claustrophobic

Staff and crew where very nice and friendly. Just need to improve the timming om the meal and beverages.

Lost bag - again. No help from staff at Nice - they have a handling agent who does nothing No emergency kit Try calling BA - they eventually found the bag - now on later flight. Trying to get someone to help in the short term is impossible. If I am unhappy - then I have to log it on a website. The agent said he was only able to help with future bookings - not assist in the chaos BA had caused. IF YOU WANT SERVICE WHEN THINGS GO WRONG - PICK ANYONE BUT BA. Personally - I'm joining ABBA (Anyone But BA) again.

Food and entertainment non existent as we were only in the air 25 mins so totally understandable

I asked for assistance for my mobility issues. It took over 45 min to find someone to take me to the security. then I was deposited at the lounge and I was supposed to be picked up. No one came. I almost missed the flight. There was no offer of extra water, snacks or anything on the flight. Food was OK given that I am gluten and diary free. Seats were uncomfortable and very little stow away space.

The crew were friendly and helpful, really appreciated. The food was pretty nice. a smidge more leg room would always be welcome but when you buy cheap you get what you get :)

Was downgraded from Premium Economy to Economy and no indication of any compensation.

The seat pod in business class was dirty and had some white liquid in the food tray. The steward was perfunctory and the hot food was dry. There were lots of children crying as well and the parents could have used a little more help from the crew.

They didn’t serve my special order meal. And the “free internet” didn’t work