Daily cleaning, installation of cabin HEPA filters on flights from Varna to Quebec
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Scores according to KAYAK customer reviews
Pros: "Better seats clean bathroom"
Pros: "Crew was very nice and accommodating."
Cons: "One piece of our luggage did not arrive on time."
Pros: "Service. Food everting was. Excellent"
Cons: "The seats are so narrow that I can't sit properly. I'm a normal sized person. and even the shorter person next to me was extremely stuck in their seat. This is unhealthy and awfully uncomfortable on an 11 hour flight."
Pros: "It was help full"
Cons: "Food had only beef options"
Pros: "Smooth from start to finish Well Done !"
Cons: "The flight I booked out was later than my return. It was 8:30 at night not in the morning and the site did not flag it for me. So I showed up at the airport and had to buy another ticket at the very last minute. Never used the one I bought through kayak.luckily Turkish air made it happen or I would have missed my meeting."
Pros: "plenty of food that was good quality, lots of entertainment options, usb to charge. flight attendants very nice and helpful. one of the best international flights in a while."
Cons: "seats recline so much that when the person is reclined in front of you, almost like they're laying in your lap! but this can also be nice for your own reclining."
Pros: "Sweet crew members"
Cons: "Had a missed flight due to weather delay. Made multiple calls to customer service. Multiple times the solution suggested was to go to a local Turkish Airlines office. How many companies are asking to visit a office for service in 2018? Issues were not still resolved. Aircraft seats were worn out and dirty on BOS to Ist and Ist to Miami route."
Pros: "Friendly checking in staff"
Cons: "Short leg-room, squeezed chairs, Some movies had unclear voice projection. E.g. The birth of the dragon. Food: less than enough choice on non-cheese food-type; Hot water requests took “forever” to be responded to."
Pros: "service, no delays."
Pros: "The food, crew & entertainment system"
Cons: "The flight was delayed over two hours causing great stress and worry about missing our next flight, which we did. As there were many of us on the neit flight also I wonder if any effort was made to hold that flight for us."
Cons: "My ticket was messed up completely (GYD-IST-VAR-IST). First leg did not book (close) it properly, I have lost 1 hour at trasfer desk in IST (they were solving my ticket issue for that long) and another hour in VAR on the way back (because the TK staff did not solve it right the first time). Lousy work of service desk! I was lucky to keep boarding passes as the proof, because nobody believed, that I duly arrived from Baku."
Pros: "The food was better than on the flight from LA. But wine was bad to say the least. Rest same as in the Flight from LA."
Cons: "The same as above and misguided by crew with regards to connecting flight. We had a bad time catching this connection. Even after disembarking the crew outside sent us on a wild goose chase. Airline representatives should be informed and helpful, which was not the case. Insufficient helping of food. Poor quality of wine and Vodka."
Cons: "They took over 6 hours to decide if the missed and overbooked flight would be free or an additional $1000 (which they originally demanded). Spent over 30 hours in the airport with no help from the airline - NEVER AGAIN"
Pros: "Food and entertainment were good."
Cons: "Ground staff very unhelpful and arrogant. Wanted to upgrade to business class and the representative who served me was very rude and unhelpful. Boarding was through buses which was inefficient and messy. My trip was 11 hours of flying time. Economy seating is super tight and legroom awful. For long haul flights they must be more generous in terms of seat size and legroom."
Cons: "Transfer desk in Istanbul is terrible. Poor customer service. It took 6 hours to get transferred from the airport to the hotel."
Cons: "Good. Staff were courteous"
Pros: "13 hours went by fast enough."
Pros: "Food was good conpared to other airline companies. Entertainment was good too, lot of choice."
Cons: "Some flight attendants were impatient/looked unhappy."
Pros: "Excellent check-in and in-flight service"
Pros: "The service was great, the flight was timely, attendants were friendly."
Pros: "I like the comfort, food and the entertainment."
Cons: "As much as I love flying Turkish Airlines, they have this problem of boarding passengers on time as they now feel like "hot cake." They need to improve in this aspect."
Pros: "The for was good. The crew was attentive and professional."
Cons: "The leg room in the Washington-Istanbul leg was very small for a long haul international flight."
Pros: "Everything, Good service, timely and on pojnt"
Cons: "There was a slight delay on landing"
Cons: "Original flight was delayed and this was the next flight had to wait 6 hours"
Pros: "Everything was v good"
Cons: "Worst flight I have ever been in. Horrible leg space. It was so uncomfortable."
Pros: "Crew accommodated at seat change so I had a space between me and the next passenger and I got a row seat."
Pros: "Comfort and boarding was well done, comfort is really good"
Cons: "Crew was little bit nervous and not nice all the time!"
Pros: "Enjoyed the long flight with warm hospitality"
Cons: "We were flown by AnadoluJet which is a fully owned subsidiary of Turkish Airlines. We were notified of that change until checking in time. The seats weren't comfortable and leg space was too small. The food was poor. A chess sandwich and nothing else."
Pros: "Not trying to be flattering here but it really is a good airline."
Cons: "Their audio system is very bad."
Cons: "They told us to observe the 4 groups mentioned on our boarding passes, then there was only one entry... From buses to plane, instead of separating people into buses according to seating, they mixed them all up, hence people who had seats up front were entering the rear of the plane and vice-versa, causing incredible congestion and confusion when boarding, people along the center aisles going both ways and trying to pass while loaded with hand baggage, quite ridiculous indeed."
Pros: "Fine flight"
Pros: "Everything was good except the food wasn't good"
Cons: "The food wasn't good"
Pros: "Comfy plane overall, good and entertainment was good!"
Cons: "Worst boarding as flight was late and who ever was boarding us was rude, I get in my seat was taken, flight attendants were the rudest Iv ever dealt with, anything I asked for was not available, air conditioning was not working in the middle part of the plane. I could not stand sitting so I stood in the back the WHOLE 10 hour flight from the heat. I was so uncomfortable I will definitely take action on this one. I will demand a full refund the whole way I was extremely upset."
Pros: "Same as above."
Cons: "Same as above."
Cons: "Poor Business class Entertainment system didn't work Seats didn't recline Boarding was terrible Staff at Istanbul airport very bad Organisation terrible support very bad"
Pros: "Thank you for managing wheelchair assistance at Istanbul."
Cons: "We had at Boston Checkin gates for a wheelchair for 30 minutes. We gave up and my parents had to walk to the gate."
Pros: "Great food."
Cons: "Nothing. It was very pleasant."
Pros: "All other crew was very nice, good seats"
Cons: "No wifi, FA skipped me when giving flight bag"
Pros: "Service Entertainment Staff Airplain (clean)"
Cons: "The seats were a little smaller than the usual airlines I take."
Pros: "fast and friendly checkin, fast boarding, easy transmit"
Pros: "uncomfortable seats"
Cons: "Made me go through security twice, 2nd time was right before boarding. Reason: randomly selected. And, they lost my luggage. No valid explanation given. Apparently, will get delivered on next day’s flight. A disappointing experience."
Pros: "In flight crew worked hard"
Cons: "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"
Cons: "Seating is extremely cramped"
Pros: "The staff were nice, the flight was on time. The meal was good."
Cons: "There was no pillow on board and the flight was overnight."
Cons: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Pros: "The crew was great!"
Cons: "I don't like the movie options. Some are quite sexual and can be seen around the plane."
Cons: "Mechanical problems caused a 5+ hour delay. Very poor communication regarding what was happening. It was my first—and last—time flying with Austrian Airlines."
Pros: "For short flight the seats are ok with space for the legs"
Cons: "The flight was 30 minutes delayed"
Cons: "Flight was not on time so I didn’t make the rest of the flights. And tbd new airline lost my luggage."
Cons: "Complete experience and issue, resolution"
Pros: "Crew was good and entertainment was great."
Cons: "They charged me 200 euros for my bag and I wasn’t told that I couldn’t bring 1 luggage with me."
Pros: "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."
Cons: "Terrible food and service"
Pros: "The wafer bar. Pilot had a good landing in high winds and snow."
Cons: "Nothing to complain."
Pros: "Very nice staff on board and timely departure"
Cons: "Cold during the flight"
Pros: "Good experience, service was good, and attendants were courteous"
Pros: "The Austrian Airlines crew was great, very courteous, very professional and friendly. The food service was also excellent."
Cons: "My complaints go to something not directly linked to the flight crew. 1. When boarding, I like to see when passengers are called in groups relating to distant seats in the plane such that they do not step over each other during luggage placement. That is more comfortable than let the crowd enter randomly. 2. I notice people enter the cabin with 2, even 3 pieces of luggage. Even though each one has proper dimensions, they overload the overhead compartments and it is hard for everybody to place his/her belongings in a suitable way. 3. The rows in the airplane seems to have gotten closer ti each other. It is not the airlines fault, except perhaps when choosing whose airplanes to buy...but again, there are only two major contenders in that segment. For overseas flights, it is pretty uncomfy. 4. Lastly, unboarding the plane could also be performed (enforced by the crew) to be in a more civil fashion rather than haveing5 a stampedo - again calling separate grouos of rows in the name of fairness, or simply vacating it row by row from the front to back."
Cons: "Food terrible"
Cons: "Passengers should be notified of the process of changing airplanes at Vienna. What a nightmare. We were scheduled for 50 minutes between flights. Not really enough. If we were aware of what was required it may have helped, however the distance we had to walk was rather extreme."
Cons: "Flight was cancelled on the first day. I had to call to find out that I was rebooked on a flight the next day."
Pros: "From start to finish there were no hiccups. It was a pleasant journey."
Pros: "The crew worked very hard to make sure we're comfortable. Water, snacks were provided often during flight."
Pros: "Medical help"
Pros: "Macedonian staff were very helpful when I arrived early to get me checked in and situated"
Pros: "Safety, timeliness, friendliness of staff"
Cons: "Entertainment is outdated"
Pros: "Absolutely nothin Airlines was courteous enough to provide hotel which was just abt ok"
Cons: "Reschedulle of my journey to next day, everything tat followed"
Pros: "My flight to SJJ was rescheduled for the day later. However, Austrian ground services provided efficient service and support in finding suitable accommodation at the Vienna Airport."
Cons: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."
Pros: "Seating like every other airline in economy. There was NO baggage charge for economy and the drink trolley offered wine and beer, at no cost, on our 1.5 hour flight."
Cons: "I can not afford first class tickets..."
Pros: "Super friendly"
Cons: "No entertainment"
Pros: "Got to destination safe and sound and was thankful for that!"
Cons: "Boarding was messy. Food was ick- "chicken" tasted like a grade d boiled chicken nugget, terrible texture. Ladies on flight were kind, although not terribly helpful. Movie selection was pretty small and lots of Rated R movies, hard to find anything in the middle (not kids, but not adult)."
Pros: "Everything was going to at"
Pros: "Free drinks."
Pros: "Would have loved shorter transit time through Vienna, or Amman-Frankfurt-DTW (both ways)"
Cons: "Transit time through Vienna was particularly frustrating."
Cons: "Boarding in Vienna was completely unorganized. Received zero instruction from crew on new boarding information."
Cons: "Both flights were delayed. Food selection was poor."
Pros: "Service was great and the flight on time."
Pros: "Flight crew was pleasant, calm, and efficient."
Pros: "Good service. Enough space for the legs. Drinks before and after the meal ."
Cons: "No usb to charge the phone. No media or moovies on the flight. Should inform ahead of time so we would download moovies to tablet or phone."
Pros: "that everything was in order - alles in ordnung, without much fuss."
Cons: "the passenegers - too much farting"
Cons: "Too many customers use more than their fair share of the overhead space. A lot of passengers placed their luggage and their personal item above. This left those of use who use only our fair alottment searching for a place for what we fairly should be allowed to use."
Pros: "Easy online check-in and boarding pass access also linked to wallet."
Cons: "I was not aware of additional luggage charges when I booked my ticket. It would be helpful to have a warning about that and the fact that if you do not prepay online you are charged double. I also was not aware of the type of a ticket I booked, e.g. Economy light and what it meant for luggage fees."
Cons: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"
Pros: "Attentive flight attendants"
Pros: "Clean aircraft, nice crew, efficient boarding, small airport (Varna)"
Cons: "Sarted 90 minutes late because there was no crew available for this flight. In the cabin we later learned that they had to keep their legal rest times. The issue I have, why was there no information as soon as this issue became clear ... lets say the evening before the flight?Why make everyone arrive at 5am at an airport if you know 12 hours earlier there will be a 90 minute delay?"
Airlines flying from Varna to Quebec have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Varna to Quebec
Masks required on board, masks provided on flights from Varna to Quebec
Social distancing seating
Middle seats unavailable to book on flights from Varna to Quebec
Testing for antibodies, testing for symptoms for flights from Varna to Quebec
Waiving of change fees. Search flexible flights from Varna to Quebec