Daily cleaning, installation of cabin HEPA filters on flights from Victoria to Hanoi
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Scores according to KAYAK customer reviews
Pros: "Same thing they serve pork and no other substitute. The crew members are not so nice especially the one serving the food, some are rude to answer when I asked for something."
Cons: "Serve chicken or beef and not only pork for not all will eat pork.3 of us was not able to eat. Thats was not acceptable."
Cons: "Seats were teeny"
Cons: "Hi do veg meal could have been better and communication about my bags could have been better ."
Pros: "Upgraded to premium economy."
Pros: "Excellent crew"
Cons: "More comfortable seats"
Pros: "seat and flight were great , smooth ride as well"
Cons: "breakfast could be better but was fine"
Pros: "I like the food, the service, and the smooth flight (as always with Cathay). My Go-To Airline! Very practical too, without compromising quality."
Cons: "Coach Seats... Seems to be getting smaller over time."
Cons: "flight lates as always"
Pros: "Crew was amazing and diligent !"
Cons: "Food could have been better with some more options available onboard!"
Pros: "The flight attendants were kind and attentive and professional. I enjoyed being able to watch movies of my choice. Great selection of entertainment available. Food was good and the Hagen Daze ice cream was a great surprise!"
Cons: "I’m thin but 177cm tall (long legs) so the seats were wide but leg room was uncomfortable for me. Also, the posture of the seats are not good for spinal or neck alignment so, again not comfortable. No support for the lower back and very limited reclinablity."
Pros: "Very professional and attentive"
Pros: "the flight was on time"
Cons: "the sound system on my seat was broken so I couldn't watch movies except"
Pros: "Airport checkin crew sucked, in-flight crew were fantastic!!"
Cons: "They made me check my carry on for a flight that was MAYBE 50% full... ANd If the ground handlers were actually awake when we landed in Vancouver... took 43 minutes for the first 5 bags to come out.... and another 7 minutes before anymore... WTAF!??"
Cons: "The delay of one and a half hour has resulted in a loss of half a day of holiday. Without any compensation."
Pros: "Comfortable seat, good entertainment, orderly boarding and deplaning."
Cons: "Very good"
Cons: "Still too cramped"
Pros: "Lots of room, excellent service, decent food. Boarding was uneventful as was the flight itself. We were late taking off, but made up time and landed on time. Only had 1 hour 25 minute layover so was a bit concerned."
Cons: "Cathay Pacific doesn't do a beverage service before serving dinner. I find it odd to get served a cocktail after the first course is served."
Pros: "On time ..."
Cons: "Seats were too small! No personal hygiene kit available in long flight .... bathroom faucet was not clean. Some stewards and stewardess were not helpful but some are. I asked for help but one stewardess did not respond but one did help and was helpful. Ground crew were courteous and helpful."
Pros: "The staff being very attentive & prompt , great service"
Cons: "Seats not comfortable for a long haul flights"
Pros: "Was able to redirect from Kansai to Umeda after typhoon. Initially received misinformation though. Service was great except the one time I received a regular, not diet, coke and still had to drink it. Great job Cathay Pacific!"
Pros: "Arrival in time"
Cons: "Everything was good"
Pros: "Except for one time service everything else is good"
Cons: "Staff forgot what I have asked for boarding could have been done using zones."
Pros: "Not much"
Pros: "Every aspect was smooth and efficient."
Pros: "The new plane"
Pros: "Great service"
Pros: "Food is great!"
Cons: "Bathrooms are not as clean."
Pros: "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
Cons: "Older entertainment system but not a big issue on a short flight."
Pros: "Cathay is a good Asian airline, and if you compare it to any American-based airlines, Cathay is exceptional. Staff are generally very friendly and helpful. Seats and food on economy are pretty good, as far as economy goes. Entertainment system is updated and offers a good variety of options."
Cons: "They are a bit strict on carry on luggage weight but not that big of a deal."
Pros: "All I can say is the kosher food needs great improvement in taste, quality, verity. I hope the feedback will be seen by a real person that can respond. No robot."
Cons: "Your kosher food offings need great help"
Cons: "Continues to be incinsistent and spotty service."
Pros: "No drinks served before the meal. No water brought round during the night. Cabin staff efficient if a bit brisk. Food not quite OK - no imagination. Films really good."
Pros: "Excellent and attentive staff, great food, clean bathrooms (by airline standards anyway), fantastic entertainment! It's a great value for the price, especially for coach class!"
Cons: "Not much to dislike. I just was a little bothered by the fact that I had purposely chosen to have my boarding pass be digital (to save the environment), but to do this you have to check in online. As a result, they can't verify your passport (something they need to do in person). So when I got to the gate they had to check my passport and then made me use a new, printed boarding pass. Not a huge deal, but just something that bothered me."
Pros: "Short flight time"
Cons: "Flight stewardess keeps saying "we don't have this, we don't have that, we run out of it""
Pros: "no trouble at all"
Cons: "would like more vegetarian food options on the flight. i didn't think to order ahead but it would have been nice if the food choices had offered more options."
Pros: "Our plane was an A350 equipped with a new entertainment center. The captain was able to get our flight in early. Unfortunately, because of weather/immigration problems at the destination, we weren't able to disembark for another 90 minutes. But I think the cabin crew handled this well, handing out both drinks and snacks. The captain also kept us informed, and also seemed to play a role in negotiating with the airport authorities to allow us to disembark at another gate. Otherwise it may have been a longer ordeal."
Cons: "The security measures for US bound flights made things more confusing for boarding. This wasn't the airline's responsibility, and the security check was fast and professional. Next time I hope they work better with the customers to make sure we know what is going on. But this is a small complaint on my part."
Pros: "Flight Attendant gave us good excuse!!"
Cons: "Bad service and cheap food."
Pros: "The crew was very receptive even calling me by name also very attentive to my questions about the food and entertainment"
Cons: "The movie selection on the longest leg of my journey wasn’t very entertaining."
Pros: "Very professional and attentive, also thoroughly enjoyed the food provided."
Cons: "Ah there was a lot of crying babies, but that isn't the airlines fault"
Pros: "The attitude of the staff was very good so also the service . Food was OK ; could be better within the cost parameters ."
Cons: "There wasn't enough choice of entertainment . The snacks offered were good but the refill of exhausted items was not there . Possibly this could be improved ."
Cons: "flight took off 27 min late,sat in plane for over an hour waiting to go"
Cons: "When we booked we asked for a child's meal and we advised of allergies. However I don't see why we would have to ask as we booked a child's seat and you have to provide the age which she is 4. When onboard from SYD/HKG and HKG/LONDON, NO meal was available for our child except for what everyone else was eating. She is anaphylaxis to shellfish, she was given shrimp!!!!! I am sure if she was given a child's meal she would not have got this. We were then told we have to advise the airline 12 hours before we fly that we want a child's meal. I am sorry but when travelling we should not have to do this and nor have we ever had to do it on any other airline. Poor poor poor!!!!"
Pros: "Unlimited drink options throughout duration of flight; great selection of moviesmotr"
Cons: "Seat layout not very spacious; only 2 full meals offered on a 14 hr flight"
Pros: "Good selection of entertainment"
Cons: "Long wait to board then to take off...why can't we bring water on board for this Fifteen hour flight????"
Cons: "My Son's water bottle was emptied despite my protests that nobody at any airport has ever done such a thing. The water had even been okayed by the Hongkong airport 1st security point after we landed in HKG from Delhi. But the there was additional checking of handluggage again just before boarding and they threw away my Son's water. This is unacceptable. Also the food was not up to quality. I got practically the same food in both meals."
Pros: "Comfortable seating, good tasting meals, and excellent service!"
Cons: "Not a thing! Everything was really great!"
Pros: "The flight was on time."
Cons: "Boarding is messy. Just one very long queue for everyone in economy. No method for organizing by groups. So if you are unlucky, you might end up with no luggage space in the overhead bins that are supposed to be for passengers at that point. Food was a measly 'roll' with generic water diluted juice."
Airlines flying from Victoria to Hanoi have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Victoria to Hanoi
Masks required on board, masks provided on flights from Victoria to Hanoi
Social distancing seating
Middle seats unavailable to book on flights from Victoria to Hanoi
Testing for antibodies, testing for symptoms for flights from Victoria to Hanoi
Waiving of change fees. Search flexible flights from Victoria to Hanoi