I felt scammed. The priced advertised was different than what I paid. I paid the whole some online. I then got a call 20 minutes later saying I need to paid 70 more person. She said the price online is not the guaranteed price.
Delay and keep changing gates. I have to run around from B to C then to E.
Boarding was a little difficult. The gate area at O'Hare was very small and crowded due to multiple gates in the area. Could not hear the intercom, so had to rely on signage to see when my group was boarding and the signage was blocked by passengers standing in the gate. Flight was great and we arrived in Montreal on time.
When I booked it on Kayak it aaid that I wasn't allowed hamd luggage. I called United Airlines and it took them 6 minutes to figure out if I was allowed free hand luggage. Surely something that simple they should be able to tell me instantly.
Liked nothing. As per previous segment it was delay delay delay.
Basics were there, but a 5:15 flight with almost no food ans no entertainment, it is quite long.
Extremely uncomfortable sitting in a small space for 2 hours, especially for older people. Understood it was circumstantial.
I feel like they have upgraded the app since I last flew United and I found it to be super helpful. I had stopped flying United unless absolutely necessary and my experience on this trip indicates they have been working hard to improve their services.
We left really late. Things that were out if anybody’s control I guess.
Excellent as always. Service was excellent and fully bilingual. Cannot complain .Will travel again. Always have and will continue. Highly recommended.
Plane left an hour late, I missed my connection and my bow case was never even loaded on the plane in VA. I deal with this type of nonsense everytime I fly air canada.
We were forced to check in our carryon and were given a green label that said to pick it up when exiting the airplane. We were told by the flight attendant to pick it up at the carrousel instead. We spent more than 40 minutes looking for the carryon which appeared at the wrong carrousel. There was no agent at the united desk for help. There was no entertainment.
Confusing with Air Canada and United flight, it was a hell, no help, rude people there, stressful environment
The flight ran out of hot meals for the back half of the plane and gave us tuna sandwiches. Not okay, these flights cost too much to short us the experience!
Our plane was so cramped that I couldn’t fit my bag below my feet and my knees were pressed against the seat in front of me. For a 45 minute flight, We sat on the runway for over an hour before returning to the gate to wait for another 2 hours. We arrived over 4 hours late, uncomfortable and tired.
The seats were not very comfortable. Looks like between saving money and reducing aircraft weight, the comfort factor was forgotten!!
I didn’t like anything. It was just okay. There weren’t any snacks and the seats were small. It was pretty uncomfortable. I think the flight attendants tried their best with what they had though.
The male crew member at the check-in counter was really really helpful, and we appreciate him a lot (I’m sorry we couldn't remember his name. He is an Asian Guy). Unfortunately, this trip is very disappointing. We did not know that we had to apply for ETA before boarding. I could catch the flight, but my friend could not, as the ETA was not approved until a few hours after the flight departure. We were deeply disappointed with the unclear instructions to prepare the document before boarding. This was a horrible experience for us, unable to get on the flight. We hope your company can do better in this issue.
Flight to Montreal departed on time. Flight was routine except for an unexplained delay in deboarding. Connecting flight to Halifax went well with good cabin crew service.
I left my Anker battery pack on my flight from IAD to YUL. I didn't notice until I had gotten to the international gate for my connecting flight. Not only did the gate representative go out of his way to contact United to find it, he also helped me get back throught security, so I could get to the United counter and pick it up. Stellar service from Air Canada!
