Pros: "Great crew, prompt take-off and boarding / de-planing"
Cons: "Seats were dated and uncomfortable"
Cons: "AC would always delay"
Pros: "How I was treated How I felt was wonderful."
Cons: "Luggage took forever to get in Halifax"
Pros: "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
Cons: "The food was of course something to be desired."
Pros: "The service was terrible, the crew did not care about anything and not willing to help or resolve issues."
Cons: "I did not like the Air Canada service."
Pros: "Great cabin crew."
Cons: "Huge delay without explanation."
Pros: "general state and size and comfort of the plane. Overall AC experience always good. The flight back to montreal, the service was exceptional!"
Cons: "only a dairy plate available, next time I need to specify no dairy entertainment -- too many ads and no previews for the movies so I have to start playing then stop and go through the entire same series of ads for the next one. the system just seems clunky and antiquated in today's tech age."
Pros: "Chairs and the space was very good."
Cons: "Crew and the food was very poor. This is the only long international flight 10 hours that served a night grate dinner and the crews got disappeared the rest of the flight and no breakfast."
Pros: "Excellent staff and crew"
Pros: "Overall a good experience. Had to pay for food but it was quite good so I didn't mind. Supposedly the crew were short staffed but I found them attentive and helpful and to be honest I believe the people who complained may have been a little precious."
Pros: "Flight was quick, service was great, clean lavatories."
Cons: "Would've appreciated more legroom, but the same can be said for just about any airline."
Pros: "Pleasant boarding and service crew"
Pros: "Flight crew were friendly"
Cons: "Ground staff were terrible and the ground crew mysteriously disappeared. Air conditioning was not working on the flight while it was on the ground. All passengers sweating for an hour on the tarmac. Flight arrived 2.5 hrs late resulting in a missed connection."
Pros: "service, friendly attendants, amenities"
Pros: "Attendant Wendy was fantastic in service and friendliness."
Cons: "Once again big guy put into seat 33F. Seat doesnt go back and no legroom."
Cons: "The boarding lady on lines 3-5 was rude with several people."
Pros: "Food need to improve it's no taste and stank of meat"
Pros: "Cabin was clean and got the seats I wanted."
Cons: "Cabin was understaffed. The entertainment system required their app which you have to download before you get on plane."
Pros: "The food is pretty good on Air Canada."
Cons: "Please communicate clearly to Paris travelers that Lufthansa in Paris only flies to places in Germany and that any other Lufthansa flight is basically an Air Canada flight. I went to the wrong terminal, terminal 1 to check in with Lufthansa. With the language barrier I had difficulty learning that I actually had to be in terminal 2a to check in with Air Canada."
Cons: "I did not take it."
Pros: "The flight was smooth and not delayed"
Cons: "The food was horrible and flight attendants waited unnecessarily long (an hour or so) to pick up all the dishes afterwards. I couldn't understand a word the main flight attendant said in her instructions because of her strong accent."
Cons: "It's hard to believe, but Air Canada did not offer wifi on our international - 9 hour - flight. I had intended to work and my daughter intended to do her homework and entertain herself online. They may have advertised no wifi, but I missed it. Additionally, our outbound and inbound planes were grounded for more than 30 minutes due to mechanical issues. It might be time for Air Canada to upgrade its international fleet!"
Cons: "Our entertainment system was broken."
Pros: "Roomy seats"
Cons: "All the flights left late. Not enough room for carry on luggage. No free booze on International flight"
Pros: "The plane was very new. Had a great entertainment system. Power plug ins. USB plug ins. Seats were a bit small, but when are they not?"
Cons: "They forgot to bring me dinner then when I finally got someone's attention they told me they had given away ALL the dinners. How is that even possible? In the end they gave me a first class meal so not bad."
Pros: "crew was awesome"
Cons: "that people can recline their seats in coach. very uncomfortable and there's really not enough room to do this."
Cons: "My flight was overbooked and I had to take a flight the next day because of it. I almost missed my cruise because of the overbooked flight. It really made for a hassle when traveling"
Pros: "The crew was very helpful."
Cons: "Entertainment was terrible."
Pros: "The flight from DC to Toronto was late around four hours and after we got on the plane We went back and we were waiting at the airport while get more fuel and which repaired the fault on the plane. so I was late for my next flight to FrankfurtSo I was put on a flight to Frankfurt with a connection in Lisbon.In the end, my suitcase was lost and I got it only two days later. Never I will no longer use AirCanada small planes !"
Pros: "Despite weather travel delayed I was taken care of very well. Comfortable seats. More leg room. Friendly, calm crew."
Cons: "We were not given the option to change our flight out from Chicago when we knew we wouldn't make the connection in Montreal due to weather."
Pros: "Everything went smoothly. Everyone was pleasant and respectful."
Cons: "Cancelled flight and didn't even tell me a reason. They couldn't even make reservation for hotel. Hotel sent me back to airport because i didn't have voucher which AIr Canada guys said they can't make one? Everything didn't make sense. And they told me not to come again. They took like... whole day to book another flight. And i had hard time understanding what they were saying."
Cons: "There was a screaming child and nothing was done about it the entire flight."
Pros: "The staff was generally helpful and pleasant."
Cons: "The airport kiosks were down save one. This created unnecessarily longer wait times for everyone,me specially those that were only looking to get a printed Boarding Pass."
Pros: "On the whole it was a pleasant experience despite the flight being late."
Cons: "I thought that the flight being delayed by almost 2 hours was terrible. That should not have happened."
Pros: "Nice plane, decent seats."
Cons: "Delayed flight. Luggage didn't make it on to the aircraft in Toronto. Only 4 agents working the counters with a line of about 80+ or so people trying to check in with no supervisor present to make things better or get more counters open. Security didn't stamp boarding pass so had to go back to security check point to get boarding pass stamped before boarding. And it is no longer "random selection" when you get "randomly" selected for extra screening every time you travel from Toronto!!!"
Pros: "Nothing - they were immature, unprofessional, nervous, unhelpful, and visibly shaken by relatively side problems."
Cons: "The flight was delayed for hours but not technically cancelled, which the ground crew blamed upon the flight crew and vice versa. The failure to cancel caused us to be unable to rebook, and subsequent avoidable delays arising from Air Canada's ineptitude caused us to be two,days late for arrival. The problem was solvable with some simple rebooking, but the ground,crew failed to assist, then the flight crew, when we finally left five hours late, was Impersonable, unhelpful, uninformed, and utterly unprepared. It was a terrible, second rate, poor quality experience and I would not recommend Air Canada to anyone. Your airline needs serious training in Professionalism and responsiveness."
Pros: "The service was good"
Cons: "There was no entertainment."
Pros: "The crew was very nice and accommodating and the flight itself was great"
Cons: "We had a 2 hour delay and almost missed our connection"
Pros: "It seemed like a quick flight."
Cons: "Better food needed."
Cons: "I was not able to board this flight. And it was such a disappointment and a shocking first for me. I reached the airport and on being checked at the counter, I was told that I cannot board because I don't have a Canadian visa. It was shocking to learn that I needed visa for a 1.5 hour layover. The website should give a prompt or should share the requirements. And all my ticket money got wasted."
Pros: "The ground crew were always nice and friendly. They worked hard to deal with delayed flight, missed connection, and tight alternate connection. Flight crew were also friendly and helpful."
Cons: "Four-hour flight delay released in one hour increments without announcement -gate displayed "on time departure" for the duration of the delay. Our hassles were compensated with meager meal vouchers given too late, There was no pre-boarding on our flight (just one big cattle call) which made boarding with child and gear extra awkward,"
Cons: "Not giving us an update on why the flight was delayed"
Cons: "The flight was 3 hours delayed and we were not kept informed. In fact, the airport boards still displayed that this flight was on time, which was not correct. I kept getting emails of a change in schedule, but no reason was given by personnel at the gate. This was really a bad situation for me as I was meeting my daughter in Toronto who was flying alone with her infant son and she needed my help."
Cons: "We had huge trouble at front desk since now Canada asks Mexican citizens for visa and while booking the flight there was no mention to this! We almost didn't make it to the flight, only because we have double citizenship and we could board with our other passport. Front desk made us a lot of trouble in accepting the other passports because the name is not the same in both documents (one married last name other one with single last name) Strongly suggest adding a pop up when there are specific visa requirements."
Pros: "Friendly crew and quick flight once we got moving"
Cons: "The flight left over an hour late with no real explanation as to why"
Pros: "The staff was very pleasant, upbeat, and excited to be back at Dulles. They will be offering 3 direct flights daily to Toronto which will be great!"
Cons: "We boarded over an hour late and departed over an hour and a half late and the plane only arrived about 10 minutes behind schedule. The staff seemed very new and was unable to get us out of the airport in a timely fashion which caused a few people to miss their international connecting flights."
Cons: "long wait at gate on departure had to walk back to security for re-check which is BS"
Pros: "Nice flight attendants, decent entertainment choices."
Cons: "One the first part of my journey, our Air Canada flight was running over an hour late, which caused us to miss our connection in Zurich by about 3 minutes. The gate agents weren't all that helpful, and then the re-bookng desk in Zurich (not Air Canada's fault) was horrifyingly bad. We ended up missing a whole day in Barcelona. Then, the flight back from Barcelona to Toronto was also late, causing us to again miss our flight home to Houston. Again, the gate agents were completely confusing, leading us to initially believe we could make our flight, so we ran with suitcases only to learn that we hand't made it and that we might not even get out that night (we ultimately did). Our final flight was also late."