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Pros: "Only check in and boarding was smooth."

Pros: "Crew was good. Flight was on time. This was a newer plane"
Cons: "it was great"

Pros: "Seat was comfortable as I had the exit row"
Cons: "Flight was late by an hour taking off from DXB."

Pros: "It's a direct flight."
Cons: "Everything - the plane was last updated in 1989 (you can still see where the cathode ray screens were bolted to the central overhead bins), the entertainment is laughable, several didn't work - passengers were given choice of putting up with that or getting off flight. A flight to endure, not enjoy"

Cons: "The crew should be trained more on customer service"

Cons: "Travel agency did not notify me that I needed to get a Yellow Fever immunization"

Cons: "Notification from the Travel agency that I needed to get a Yellow Fever immunization."

Cons: "Too many pasengers had carryons. Lots of confusion on the plane for storage"

Pros: "Polite, helpful crew"
Cons: "Nothing, would recommend"

Cons: "Toilets were dirty and not enough toilet papers"

Cons: "Was put on a Turkish airlines flight - landed in India 12 hours AFTER scheduled landing. My luggage did not reach India. After numerous calls got only 1 out of 2 of my bags ; 2nd bag still missing 1 week after landing in India WOW"

Cons: "Put on Turkish air landed 12 hrs late lggage still missing"

Pros: "While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff."
Cons: "My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options."

Cons: "The airline crew keep on pushing back the departure due to bad weather. No discipline while boarding passengers. Delay after landing to open the door. No clear instructions about the delays"

Pros: "I am 6ft 1 / 185cm and the leg room was OK for an economy flight. Food was OK for airplane food. Staff were very friendly. Overall very happy."

Pros: "I love this flight. Great airplane and great staff. Air Canada international >> air Canada domestic."

Pros: "Great food and good space for economy"

Pros: "staff was great checkin at the airport was a breeze and love the 2 checked free luggage for international flights. food was mediocre but what do you expect, I'm just glad we got 2 meals and 2 snacks. great touch."
Cons: "only issue was the fact the online checkin was unavailable to us for some reason which basically left my girlfriend and I sitting in separate rows in between 2 people for 17 hours. entertainment was also pretty lacking with only a few movies available."

Pros: "Entertainment"
Cons: "My seat was wet and i had to wait quite a while for it to be rectified. I asked to sit on a crew seat at the back of the plane and was told that i would break it. I found this rather disgusting . Seating plan is very crammed like sardines"

Cons: "Late flight the crew did.t care and many people missed connections. The customer service at the airport desk was understaffed slow and rude. They we're not helpful in trying to get new flights booked and I felt like it was asking a huge favor even though it was Thier delayed flight that made me miss my connection."

Cons: "Lost luggage!"

Pros: "Ease of service and efficiency."

Pros: "everything"
Cons: "few movies"

Pros: "everything"
Cons: "no entertainment"

Cons: "Very cramped like sardine tin. Not enough flight info boards in airport and they were hard to read m"

Pros: "Excellent value for Economy flight"

Pros: "Comfortable flight, very pleasant cabin crew."
Cons: "No flight entertainment at all."

Pros: "It was OK but it had to be better than the flight to Canada which was delayed 24 hours (just for bad measure). It's a cheap flight and AC warn that the "in seat" screen is no longer provided so criticism on this basis is a bit silly. I noted that the free iPads in Premium Economy provided more films but they were so dated!!! Food in PE was much better as was the general service. It cost quite a bit in the "Auction" but it was worth it I think."
Cons: "This relates to the outward trip when we only found out at the check-in that the plane was postponed to the following day. OK, we were put up in a hotel for the night but 24 hours there was not the best day of my life. I wasn't too impressed with the hotel."

Pros: "Constant supply of food"
Cons: "No entertainment on seats"

Pros: "Everything. The plane was immaculate, the seats were comfortable, the food was delicious, the flight crew was friendly and professional. Air Canada's abillity to transit passengers from the US to international destinations is truly remarkable and must be best in class. I went from an inbound flight from Houston, through Immigration and to the gate for my flight to London in under 15 minutes!"
Cons: "Nothing."

Pros: "I like the seats which were only 2 instead of 3 seats."
Cons: "- Felt like I was bothering the air stewardess when I asked for anything - Flight was delayed by 50 minutes. - Food was extremely bland and below par."

Pros: "Of the five planes we were on, all but one had comfortable seating (I'm 6'1" tall)"
Cons: "The lady helping us through the Toronto airport between flights made my wife cry. We had to stop to go to the restroom on the way to our gate, and the lady complained when I waited to go in after my wife came out. I told her I was going to do that, but she was apparently pre-occupied when I told her, because she was looking right at me when I said it. I then told her that I had let her know that was my plan, but she denied it, then told my wife she was just one of a hundred people. This left my wife in tears. This was a stain on an otherwise good flying experience, but it' tarnished the whole."

Pros: "At fisrt the flight was over booked. Once we had boarded their was a technical issues with the aircraft, we had to sit in our aiys with nothing to do for just under 2 hours. With this delay in mind their was no form of a free drink as a mini compensation. They had no choice of food."

Pros: "That even though there is a delay, we still made it around the same time"
Cons: "That there was a delay in the first place"

Cons: "Flight was delayed multiple times. Was tracking boarding from the Air Canada app as there was nowhere to sit by the departure gate or screens. The app didn't advise that the flight was boarding (unlike other apps such as BA). I missed my flight and they insisted on charging me more than what I paid for the entire ticket just to return home. I got back to London to find that my luggage didn't make the journey. Staff at Air Canada were unfriendly and unprofessional."

Pros: "Overall very very good - could offer more water throughout flight."

Pros: "Flight was good. Left a bit late but made up time"
Cons: "Security took nearly an hour to get through even though it didn't look very busy."

Pros: "Great cabin crew - really friendly and helpful to passengers. Good selection of drinks. AMS-YYZ-YQG All nice enough - good leg room and nice to have a 2-4-2 seating configuration YQG-YYZ-LHR Nice to be on a 787."
Cons: "Food was bland, but as expected on a transatlantic route. Good selection of drinks. One of the suitcases missed the flight, but was promptly delivered the following day. It would have been nice if this could have been notified earlier, rather than having to wait for all passenger's luggage to be delivered before realising that our's was not there."

Cons: "I called customer service to ask questions about the meal options, and for both flights (14.5 hrs) they signed me up for the wrong meals! The staff on the first flight was extremely rude and unhelpful, and refused to let me eat any of the extra meals. Making matters worse, I had asked customer service when I called if they sell food on the flight, which I was told yes. This turned out to be untrue. I had to survive the 14.5 hour flight by only eating 3 tiny bags of pretzels. I sent an email to customer service to complain about this (can't do this over the phone), and didn't hear back for more than a month. On my return international flight, I was AGAIN signed up for the wrong meal (vegan) even though I specifically went over my dietary preference (vegetarian, eats eggs and dairy). Then my luggage was left in Vancouver while I made my way to Sydney, so I had to wear the same clothes for over 72 hrs while the airline "apologized" with giving me only $50. I finally got someone to respond to my complaints when I tweeted them, and their response was that I selected the vegan food option...NOPE, and that's not an apology. I will not fly them again. (PS: they don't give eye masks or toothbrush/toothpaste on international flights even though other airlines do, and their selection of movies/TV shows is about half of other airlines)"

Pros: "I think cost me without needing to go back and forth"

Pros: "Very helpful crew and staff assisting with golf buggy ride"

Pros: "Poor airline, always delayed, dreadful and unfriendly customer service. The only reason I flew with them this short trip was due to price"

Pros: "Air Canada ground crew where very good and helpful as where all staff"
Cons: "Plane was overly cramped, if you eliminate one set of seats and only had 8 across and less row, I think you would make great improvements to overall customer satisfaction if the seating was mad alittle more comfortable"

Cons: "had to pa for poor selection (the cheese "platter" ran out quickly :( )"

Pros: "Direct flight"
Cons: "Air Canada pricing is same as other non budget airlines like British airways, Lufthansa but service is on par with budget airlines like Ryan Air. I'm amazed how they get away with it."

Cons: "No in flight entertainment"

Pros: "Boarding was efficient, crew were attentive, food was excellent, the "pod" was comfortable and I did not use the entertainment"
Cons: "Would have liked more info as to how to work the gizmos - had to ask how to recline my seat and never did get to grips with the entertainment. The Fast Pass specificaly said it was for disembarkation at London and so I did not realise I could have used it to get through security for ongoing flight"

Cons: "Hair in my breakfast and they wouldn't give me another meal also by the time they reached me all the options but the overlooked egg was available they didn't explain just dumped the meal on my tray table and when I asked for the other option was told straight out no... I've flown on many airlines and that was by far the most foul meals I've ever had budget airlines do better won't fly ac anytime again.... My original flight was delayed 5 hours to connect so I was transferred to another flight and my bags didn't make it so I went 4 days without luggage also"

Cons: "I never received an e-mail to check in, and by the time I remembered (morning of), this resulted in me not having a seat assigned on my ticket. This caused a lot of needless stress, though to Air Canada's credit, they got all those waiting for a seat assignment on board. On my return trip, I did receive an e-mail - luckily, as the flight was overbooked again."

Cons: "El espacio entre sillas es demasiado reducido. No hay espacio entre las rodillas y el asiento del frente. Muy mal espacio e incómodo."

Cons: "no online check in but no proper error message (online check in generally not possible)"

Pros: "Legroom"
Cons: "Flight not being delayed, and passengers actually getting off the plane rather than standing in the aisle chatting to friends"

Pros: "Kindness of the employees"

Pros: "The leg room was better than average and the seats were fine. The flight attendants were very courteous."
Cons: "I would be aware that booking the cheapest fare likely gets you assigned a seat that does not recline because they are right in front of the exit row. This wouldn't matter except that the seats in front of you do recline, so you are trapped in a very small space. There is no entertainment to speak of, and there is no wifi. Also, the food was a bland sandwich. Truly a no-frills flight."

Pros: "How everything was made as easy as possible for me."
Cons: "They couldn't give me my gate number so I had to be on the look out the whole time."

Pros: "todo es muy servicio"
Cons: "solo necesita covijitas y almohaditas"

Pros: "The airline accommodated my mother and I to the emergency row just so we could sit together. The pilots must have had some great coffee right before landing b/c their landing was spectacular."
Cons: "The boarding zone numbers is deceiving-the Mexico City Interjet staff called everyone going to Dallas to board and a massive exodus ensued regardless of zone number. Although the emergency row had extra leg room, the chairs could not lean back. Not sure why there were controls on the armrest and no screens for entertainment, but a good read distracted me from pursuing any further questionings."

Pros: "On time"
Cons: "We need charge to device"

Pros: "The best thing are the spaces that Interjet has in the planes between seats"
Cons: "The boarding pass is the same as a supermarket ticket and that it didn’t have anything for entretaiment"

Pros: "Everything was great the ladies are really nice and helpful"

Pros: "good seats, free drinks and checked bags"
Cons: "fly attendant didn't ask what I wanted"

Pros: "Good legroom good staff"
Cons: "Would have liked a direct flight to Monterrey"

Pros: "Staff accommodative n informative."
Cons: "Delays!!"

Pros: "Punctuality"
Cons: "Couldn’t ever got to choose my seat, it’s absolutly outrageous"

Cons: "it was also delayed and the airline didnt announced it"

Pros: "Lots of legroom."
Cons: "Boarding was very slow."

Pros: "Good leg room"
Cons: "90 mins late out of Guatemala, flew with all three toilets out of service even though fixing them was the excuse for late departure. Bus to pick us up was another 30 minutes late in CDMX. Ran trhough customs with no guidance, not a single Interjet person to help us as it had been offered several times. Flight to LAX was not even in the monitors at the airport, had to run all over to guess the gate. Gate agent was rude and obnoxious at CDMX, called for a supervisor and not only did he never arrive, I was threatened off the aircraft. Flight departed 45 minutes late, almost missed my LAX connectiong. NEVER AGAIN, WORSE AIRLINE SERVICE, LIARS FROM THE TOP DOWN."

Pros: "Service crew is very good"
Cons: "The reason that you are in transit in Mexico City and have to board laugage again."

Pros: "We didn't crash."
Cons: "Getting on the plane was hellish chaos. The officer checking our passports using some horrible photo system was rude. She also failed with me and needed to have someone process my passport scan manually. This woman did not know how to use a smartphone, which she was using to process the passport. She was an imbecile. She wouldn't let anyone use phones so I couldn't write down her name. I nearly missed the flight."

Pros: "The flight attendants were very professional and very good looking!"

Pros: "Great Airline, great price, great service, thank you"
Cons: "Everything was great"

Cons: "Interjet gave my seat away, told me so, then refused to let me board- saying the gate was closed when I could clearly see it was not. Over 8 crew members then proceeded to mock me, ignore me after offering help and side with each other before I could repeat my need for assistance. I would venture to guess one of theirs took my seat and they didn't want to admit the mistake. No help, reimbursement, options for resolution or support. They kept telling me they were all supervisors until someone let it slip that they they were not. Then I got the cold shoulder. Ended up flying with another airline and will never consider them again."

Cons: "No online check in for people who bought on kayak"

Cons: "Internet had a delay of half an hour .."

Pros: "From boarding to landing. A service"
Cons: "I had to wait 70 minutes to recover my luggage"

Pros: "At first, the price. But considering they cancelled our trip due to the "weather" even though they were the only flight that did not take off that night, we never made it to Mexico City"
Cons: "Unhelpful customer service representatives, refusal to reimburse us due to the "weather" even though all other flights were able to take off that night, no representatives to assist passengers at the check in desks. They delayed our flight from 12:40AM to 3:45AM before cancelling the trip altogether and wanted us to wait it out overnight at JFK. The list goes on and on. I'm still waiting on their statement of cancellation to try and file a reimbursement claim with my credit card trip cancellation insurance policy. Awful airline. Absolutely terrible experience. Couldn't pay me to fly them again and I'd 100% pay a little more to fly Delta, United, or even Aeromexico next time."

Pros: "Short and fast flight"
Cons: "NA"

Pros: "Nothing, wise service ever"
Cons: "For the airline to be more reasonable with circumstances that can not be predict."

Pros: "I like that the airplane was clean, the airplane crew were friedly enough"
Cons: "I didn't like that before enter to the airplane there was poor organization. People from. Priority seats were not able to enter first."

Pros: "the service"
Cons: "Everything was good"

Pros: "Nothing"
Cons: "The flight was delayed 1:20 minutes. The flight never appeared on the airport screens and we were called on the PA at the last minute... there were like three other flights boarding at the same gate (19) to San Jose and Los Angeles... then as we were going to land the Guatemala Airport but this one closes at 11 pm due to maintenance. Interjet knew about this and still took off. We had to land back in Merida, Mexico at midnight and waited until 5 am again to board to Guatemala City."

Pros: "The crew were attentive"

Pros: "I checked in on time, plenty time, I had plenty time so, thinking, well, this is Mexico, I'd better get through airside ASAP, to be on the safe side. Security was ok, except the guy wanted to see everything inside my backpack. Ok, I've still got three hours time. I'll go and sit beside the Departure screen and wait for the gate number to appear, as they told me to do at check-in."
Cons: "The departure screens didn't update my flight. The combination of bad acoustics, very noisy air conditioning fan motor, poor microphone quality and poor microphone technique meant the PA system was unintelligible. The screens still didn't give me any gate info for my flight. Aha, now they are admitting there's a delay, I'll go and find an Interjet person and find out how long the delay will be. What do you mean the flight has departed?! Why did you not call me, or come to the departure hall and call my name? Unbelievable. Interjet insist that the check-in person should have explained to me that the screens were not to be trusted, but I don't remember that; I remember being told to go through Departures and wait for a gate number."

Pros: "Lots of space!"

Pros: "Space and Confort"
Cons: "Everything is very Slow with this Airline. They Keep you More Than an Hour trapped at the airplane"

Cons: "Not choosing seats or eating more than chips"

Pros: "Leg room and comfort"
Cons: "No food"

Pros: "None"
Cons: "Lousy onboard entertainment, food and service"

Pros: "The staff was friendly and made sure we all had what was needed. It was a safe trip over all which is all that matters at the end of the day if we're being honest."
Cons: "I booked a two way trip to Mexico city from Chicago. On my way to mexico the plane got delayed 4 hours and on my way back to Chicago the plane was delayed an hour as well. Being on time is a big deal when you already have plans set and either flight did not comply with that aspect of the trip."

Cons: "very late departure with no updates, explanations or apologies offered"

Cons: "I didn't ike the flight attendant who answered me so rude when i asked her for the toilet, and all time her actitud was so annoying."

Pros: "We used the new CBW bridge from the US side that took us right into the airport. very convenient."

Pros: "Flights are cheap and the planes are in excellent condition."
Cons: "Our flight was delayed twice for a total of 4 hours delay with no clear explanation given by the airline. We did receive a dinner coupon but all of us felt as if the airline was simply grouping together people from different flights to fill up a plane and not make extra trips."

Pros: "Nothing was good, the best thing was the crew and even then they forgot to give me any chips and gave me ice when I asked for none."
Cons: "1. Lost luggage! - Still don't have it 3 days later. 2. No Airport Entry! - They would NOT let me into the actual airport until 3 hours before my flight even though the flight was a connection flight with a 12+ hour layover. 3. Spanish ONLY! - No bilingual help was available at 2 of the 3 gates. 4. Nope! - I've used Interjet f10 times in the last 5 years or so to go back and forth to Guatemala, things have progressively gotten worse and worse and I'm sorry, you have lost a customer. This review is intended to inform you of my experience, not to just to bash you for fun, I've got better things to do with my time. Thanks."

Pros: "I liked that the airport paid for a hotel and meals for us."
Cons: "I didn't like that our flight got cancelled"

Cons: "Almost no watter was served"

Cons: "We arrived at Mexico City airport over two hours early because that is interjets check in policy. We waited around for a while after that. The flight was great though."

Pros: "Punctuality and on board service"
Cons: "The plane seats were worn out"

Pros: "It was good"

Cons: "The queues at immigration in San Francisco were disgracefully long. it took us 3 hrs to get to our luggage. Advice to US govt to employ more immigration officers. Airlines should report on this"

Pros: "Flight left on departure and on board air cooling system was much welcome. Cabin crew were polite."
Cons: "Cabin was untidy, goodness knows what was stowed away at the back of seats towards the rear of the cabin, so rear of cabin was unwelcoming. Cabin crew should keep some overhead lockers for their own use. Poor sound quality on Inflight entertainment, either that or Headphones were poor. Food portions were painfully small (lunch of chicken risotto) AND I found pretzel flavoured breakfast bap unpopular."

Cons: "United Airlines in our experience runs late putting a lot of pressure on any ongoing connections . Not clean . Staff not friendly . Only sometimes helpful."

Pros: "Read above"

Pros: "Nothing"
Cons: "When I spoke to the United person last week to confirm baggage and carry on requirements. He said I could take a carry on when I turned up to the gates I was charged another fee for my carry on bag. What is baffling is that when I arrived at Denver people were getting complementary check in baggage. I’m so dissatisfied with the booking and the amount it has now cost me ruining any savings I’d had for sanfrancisco"

Pros: "We were early. We sat together"
Cons: "Too strict on check in baggage weight"

Pros: "Request for supply of earplugs was kindly met. Cabin crew were attentive and friendly. Food was some of the best I have ever eaten in Economy."
Cons: "Check-in staff at EWR were abrupt to the point of rudeness. Did not feel valued as a customer."

Cons: "On time departure. A comfortable seat."

Pros: "The crew were friendly & efficient, the flights were on time, & the gate staff kept us well informed of any changes."

Cons: "Food could of had a better selection but wasn’t the worst I’ve had"

Pros: "the flight from JKT to Tokyo to Newark was good, entertainment was good, food was good, crew was good."
Cons: "THE flight from Newark to Montreal was HORRIBLE! the flight was delayed and when we boarded, we were stranded on the taxiways for 2,5 hours. After 20 hours of flying, and you know your last flight was just another hour, I ended up arriving Montreal at 12.30 AM when it should've been 9 PM"

Cons: "See above"

Pros: "Crew were great, especially considering we had a couple of mishaps travelling with a five year old and five month old. Despite being a mega long flight it was comfortable and we were well looked after."
Cons: "Seats are a little narrow on the exit rows and bulkhead as the armrests accommodate the TV and tables. This also means they can’t be moved. Not unique to Air NZ though."

Pros: "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
Cons: "-"

Pros: "Clean modern plane"
Cons: "Switched to American airways so the booking reference did not work. Had to call them to get a new reference so I could check in. But could not get boarding pass. Food not too good on the flight."

Pros: "I liked everything was excellent"
Cons: "There was a 10 minutes delay"

Pros: "My daughter traveled as an unaccompanied minor overseas and was taken care of reasonably well. The staff in LAX were not as friendly but then I am just glad that everything was handled for her at such a young age being taken through such a big place. My daughter said she slept very little overnight due to a rude passenger who was talking very loudly and using a phone. But over all she was happy with the in-flight entertainment and I was pleased with the amount of baggage allowed at no extra fee."
Cons: "The staff were a bit impatient and rushed. Didn't seem to notice the actions of rude passengers."

Pros: "Not much"
Cons: "Cabin AirConditioning fault. Air bridge fault all delayed flights from Fort Lauderdale to San Antonio"

Pros: "United seems to have simplified how it separates the boarding groups, so getting on the plane was well organized. The 787 aircraft was spacious and comfortable, which seems to put both passengers and crew in a good mood. Lots of entertainment options were available, so the three hour flight flew by. And we arrived early! A great experience on United."

Pros: "Very pleasant attentive crew and ground staff. An aborted takeoff on tarmac meant a return to the departure gate and the plane taken to maintenance. The ground staff were superb in dealing with a full plane load of passengers many of whom had onward connections. This meant we had to stay overnight and fly first thing the next morning. Full marks to United for dealing with a potentially dangerous situation and then assisting everyone back in the terminal."

Pros: "Good. Seating. Not too crowded"
Cons: "Na"

Pros: "Very comfortable flight"

Pros: "Service was very good, they were on time and considering the flight time food was good too."

Cons: "Lufthansa as an agent is a mistake! I had to deal with them prior to flying to the US. I have never ever had to deal with such bad service in my entire life. United was great though and I highly recommend them."

Pros: "The journey was smooth"
Cons: "None"

Cons: "Very cramped with staff who I found overbearing. Not the most pleasant experience."

Pros: "The flight went very smoothly from start to finish"

Pros: "Entertainment and the crew"

Pros: "bad movie choices"

Pros: "Pleased with all"

Pros: "The flight attendants were polite, helpful and super patient with our kids."

Pros: "Staff were very helpful especially with delayed flights etc"
Cons: "Aircraft was very old, bad food, lack of entertainment, poor tv and hard to use, uncomfortable seats"

Cons: "Long delay in Knoxville because of atc clearance issues and there is not much to do in the terminal. Only give snacks and water would of rathered a sandwich"

Cons: "Seat kicked throughout the flight from behind, screaming child in my ear on the side, constantly declining and inclining chair in front. Melted ice cream and butter. Butter poured onto my lap on opening! Audio didn't work on films. Couldn't store my bag anywhere near my seat Utterly dreadful"

Pros: "All the staff (both at the terminal and on the flight) were all extremely friendly and helpful and very efficient."

Pros: "Again could not fault staff and quality of flight services, luckily space to sleep so fantastic flight."

Pros: "The United Airlines lady on the desk at Terminal 2 was tremendously helpful (she had an Indian name beginning with S). She helped me sort out my ESTA and ETA for Canada and ensured I got through security without too much delay."

Pros: "The flight was on time."
Cons: "The staff had no meal for me despite me having ordered one. The entertainment system wasn't working and neither was the wifi to allow you to watch on your own device. Old planes with uncomfortable seats. Really poor airline."

Pros: "Direct flight"
Cons: "Forced to check in carry on, 1 hour to get it at bagage claim."

Cons: "Flight was super delayed scheduled to leave at 6:30 left at almost 9. Small updates with not much information. Entertainment system not functioning. Had to get a tow to the gate after landing??"

Pros: "I like that the flight got me to where I needed to go."
Cons: "Lack of legroom and $8 to watch TV seems ridiculous. JetBlue has free TV and better legroom. Probably won't fly United again."

Pros: "Simple boarding process, fantastic friendly staff and smooth ride!"

Pros: "Entertainment free and plenty of choices"
Cons: "Not even any free snacks, seats do not recline much at all"

Pros: "Gate attendant very helpful in Boston. Flights went well."
Cons: "The gate layout very confusing and too crowded w/so many close together in semi Circle fashion. Hard for people to line up or even see where they should be."

Cons: "I arrived at the airport only to find out that they had instituted a no carry on policy for basic economy and that I'd have to check my bag. They acknowledged that they had not informed me of this but that I'd still have to pay. The flight was delayed and the crew was extremely rude through out the flight, to top it off the in flight entertainment and wifi didn't work and the seat was incredibly uncomfortable"

Pros: "awesome, caring staff"

Pros: "No complaints here! The Air New Zealand staff were amazing. They did their jobs really well! They made everyone comfortable during the trip."

Cons: "Flight was delay for more than 45 minutes"

Cons: "Only sent a code for bad wifi on one of two trips. I wish united airlines would step up their game. At least I didn't get dragged off."

Cons: "United sucks soooooo bad"