Daily cleaning, installation of cabin HEPA filters on flights from Xi'an to Ontario
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Scores according to KAYAK customer reviews
Pros: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly We did not get our special meal we had requested"
Cons: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly We did not get our special meal we had requested"
Pros: "All of it"
Cons: "Nothing Best flight"
Pros: "Crew was excellent, seats are never excellent"
Pros: "On time"
Cons: "Flight attendants not friendly"
Pros: "The flight landed early. Check-in staff were great."
Cons: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Cons: "On time flight"
Pros: "There was an available seat next to me"
Cons: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Pros: "The crew was amazing. Kat and the other stewards were very friendly."
Cons: "Maybe the option for free upgrade to first class if flight is not full??"
Cons: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Pros: "Crew was amazing."
Pros: "Good crew, good service."
Cons: "No complaints!"
Cons: "Delta delayed the flight from LAX to SLC, which subsequently made me miss the connecting flight from SLC to ORD. Completely unacceptable"
Pros: "Good snacks"
Pros: "Excellent support from all the Delta associaties"
Pros: "Extra leg room was great"
Cons: "Entertainment system was flickering"
Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"
Cons: "I was flying from CDG to LGD and my bag was lost, yet the baggage claim system showed it arrived...... Thankful I packed some essentials in my carry on. The bigger issue will be dealing with my medical insurance company to get medications replaced that were in the checked bag."
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Pros: "On time, great service, a lot of legroom."
Cons: "Flight was delayed over 1hr."
Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Pros: "The crew was amazingly helpful!"
Cons: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Pros: "Delta and Westjet staff are of great help to me."
Cons: "Not applicable"
Pros: "The staff is very friendly. Most pleasant airline I've flown with."
Pros: "On time as scheduled."
Pros: "Crew was friendly and helpful"
Cons: "Our flight was delayed by almost 2 hours and caused me to miss my connecting flight. Next available flight was a 6 hour layover that I was not expecting."
Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Pros: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Pros: "Refurbished plane. Lighting was good"
Cons: "No TV screen"
Pros: "The first class section wasn't claustrophobic, as some Delta first class sections are. The seats were relatively new, and had good size screens for watching a movie on the long flight."
Cons: "The plane had not been cleaned well in between flights, so there was a sticky substance on the armrest."
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Cons: "No space in the seats"
Cons: "No entertainment"
Cons: "3 hours there before the departure."
Pros: "Newer plane! Comfortable"
Cons: "Nothing just great"
Pros: "Service was good. Attendants polite. Information good."
Cons: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"
Pros: "The seats were comfortable, service was good, movie/entertainment selection great. Logistics for flight were awesome, there was no long layover."
Cons: "The extra fee for check-in baggage."
Cons: "Too many boarding calls for different levels of service."
Pros: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Cons: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"
Pros: "When you are delayed, there is not much to commend."
Cons: "Delayed. That pretty well says it all."
Pros: "The crew was good and the flight was smooth."
Cons: "Somehow we were double booked and double billed. We got to the airport 3 hours early and checked our bags. All 3 were lost and searched. Everything was put back precariously and there was shampoo and lotion everywhere."
Pros: "i love the view from the window seats and that I was able to relax and the snacks."
Pros: "Plane was comfortable"
Cons: "In order to leave airport on time (plane came in late) they claimed overhead space was full and that remainder boarding passengers had to check their bags. (Bags to be picked up in baggage claim) When walked into plane saw plenty of overhead space for carryons!"
Cons: "The frustrating portion was the airline's lack of desire to fix our problems. The first flight was late because of mechanical issues and then Air Canada was not at all forthcoming in getting us rebooked on the next flight. Something that should have been quite simple involved me having to fight with workers just to get put on a new flight -- nobody wanted to actually do the work."
Cons: "My Mon couldn't fly because I never have noticed that she needed a Canadian Visa. She came from Mexico with her American visa and the experience buying a ticket with this airline was a nightmare."
Pros: "The food was very good and they serve drinks and water many times. The crew members were very efficient."
Pros: "Very good food. Great range of entertainment -- much better than United, which last year gave no selection for the long rides between Beijing and Chicago"
Cons: "Boarding process. We had four flights on Air Canada, and were put in the last boarding group on every one of them, which makes it hard to get overhead space. It seems statistically impossible for them to assign the worst boarding group to the same people every time, but they did it."
Pros: "Big and spacious plane, plenty of room although room for carry on bags was limited."
Cons: "It took a long time for the plane to take off and we didn't have much communication as to why this was happening."
Pros: "The only positive was the initial price, but even after opting for a price increase to lessen travel time failed with the delays and flight changes."
Cons: "3 out of 4 flights were either delayed, changed, boarding radically changed. An attendant actually had the audacity to sarcastically ask who I was voting for (president) once he new I was American. The customer service rep in Toronto further blamed us for not checking flights 48 hrs in advance, although I checked in 20 hrs earlier and received false flight info. The crew also stated in flight "that those continuing on the the USA, did NOT have to complete customs declaration forms" ....WRONG!"
Pros: "The passenger beside me was nice."
Cons: "Week long convention and showed up 2 hours early. Fell asleep at the gate. Last flight of the night and I was the ONLY person around. None of the 5 staff members thought to wake the middle aged lady asleep by herself. Woke in a panic and they said my flight left a few mins ago. Said they paged me. When I took off my hearing aids they all stood there stunned. They put me on the next flight home 12 hours later. Asked for my bags, no one took them off the plane. Against policy and illegal. Had to sleep at the airport. Very poor experience with the Air Canada staff in Las Vegas."
Cons: "The process to get thru customs was horrible. If there would have been more people working the wait would not have been so bad."
Pros: "EXCELLENT LEG ROOM AND SPACE"
Cons: "THE FOOD SUCKS....EAT A DECENT MEAL BEFORE YOU BOARD. THANK GOD I WASNT HUNGRY OR I WOULD HAVE BEEN EXTREMELY DISAPPOINTED."
Pros: "the flight was on time, without any delay"
Cons: "Variety of movies needs to be improved asap A bag of Pretzels or any type of snack would be a plus"
Pros: "Great service (Business Class)"
Cons: "Delayed 1.5 hours due to fueling issue in YYJ (not Air Canada's fault) Breakfast (business class) never varies and is getting somewhat boring"
Cons: "The person checking me in to getting seat assignment must have been having a bad day. She was downright rude."
Pros: "Boarding went smoothly. The entertainment (monitors in the seat-backs) was excellent. The crew was friendly and helpful. The food was much better than I expected on a flight."
Cons: "I flew economy, so I didn't expect luxury, but that's a very tight fit for an 8-hour flight. I understand that industry standards have gone in this direction and that it's necessary to remain competitive, but at some point the industry needs to take into account the actual size of passengers. What are the seats now, about 16" wide? With so little leg room that I couldn't cross my legs if the seat in front of me was reclined. I'm a slim woman, about 130 lbs., and I was very (very) uncomfortable. I can hardly imagine the discomfort for the poor woman next to me (a plump post-middle-aged lady). I would definitely fly Air Canada again, as the staff was great and the overall experience was good. But I'm looking forward to the end of this trend of reducing space per passenger."
Cons: "Trying to take off twice and warning lights came on. We had to sit in the plane for an extra 1.5hrs and an additional hour in the terminal. Third time was a charm"
Pros: "Good selection of viewing content. Wide variety. Like the NFB channel."
Cons: "The food was the worst plane food I have eaten in 25 years of traveling. It wasn't even edible!! Overcooked, dry, tasteless, awful food! Shocking at how bad it was. Bathrooms were very dirty right from beginning of flight."
Cons: "everything-the food is horrible, no space, no monitor so what do you do on an 8 hour flight overseas? When we booked, we were not told that we would be flying Air Canada Rouge, but were told we would be flying a different type of plane with amenities. Talk about Bait and Switch. Will avoid Air Canada in the future."
Cons: "Very long line to get to security"
Pros: "See my response to the trip from Denver to Barcelona. I'm not repeating myself. Terrible plain, terrible food. Cabin crew not as bad as gong from Toronto to Barcelona."
Cons: "See my response to the trip from Denver to Barcelona."
Pros: "There was entertainment on board although it was very limited. All of the crew were very helpful and professional."
Cons: "Did not fly Air Canada from Phoenix to Toronto; flew much cheaper version "Rouge". Flight was delayed more than 40 minutes in Phoenix while cargo rearranged, making us late for connection in Toronto (1.5 hour layover initially). Stewardess told us we could make flight if we ran through airport, but when we got to the gate, we were told that we had been rescheduled on another flight 2 days later! Crew on flight did not tell us this. We did manage to get another flight to Frankfurt 2 hours later on Air Canada, then to Barcelona on Lufthansa, arriving 8 hours later than originally scheduled. Rouge flight had fewer amenities than Southwest and less legroom. Did not know what were getting when booked flight -Will never fly Rouge again!"
Pros: "The crew had a problem passenger in first class (I was sitting a few rows back on the other side of the curtain. I noticed that the flight attendant was quickly dealing with something in front but kept her calm and didn't disrupt the overall experience of the passengers. When we landed the police boarded and arrested the man. The people around me didn't even notice anything was going on. I congratulate the Air Canada crew for keeping their cool and they obviously get good training to help them out in these situations."
Pros: "Because of a plane malfunction I ended up meeting 3 very good friends. The flight was okay"
Pros: "The crew in Orlando was efficient and kind to waiting passengers. We were boarded and in the air in record time. Surprisingly, my baggage was unloaded in Toronto in record time. I would hope that that it always the case."
Cons: "Flight delayed for no good reason"
Pros: "There was nothing to like about the flight, other than the fact that the crew was compatent."
Cons: "As far as I'm concerned , I didn't fly Air Canada, I flew Air Canada Rouge. Air Canada Rouge is a VERY poor representative of the Air Canada brand. There is NO legroom!!! My seat mate, who is Canadian told me that they reduced the distance by 3 inches from the Air Canada standard. I am not a tall person, I only have a 30 inch inseam, but my knees were touching the seat in front of me. Anyone over 6 feet tall would be VERY uncomfortable."
Cons: "From LGA to Toronto the input jack for the headphones was all messed up and I kept having to fiddle with it to get good sound."
Pros: "Everything was well organized and we were able to depart sooner than scheduled."
Cons: "There were some items on the menu that were not actually available."
Pros: "The flight from Tel Aviv to Toronto was excellent and the food was great. I'm definitely using Air Canada in the future!"
Cons: "No free movies. Tight leg room for an international flight. No complimentary beverages. What a huge difference from Lufthansa which we used to fly to Europe. Would avoid Air Canada Rouge of overseas travel."
Pros: "Good landing ahead of scheduled arrival time"
Cons: "Airplane is Too small :)"
Pros: "frankfort to Toronto was Lufthansa. Excellent."
Pros: "Comfy seat, good food, great attentive service and wonderful safe take offs and landings! Also we received extra treats for their inaugural flight from Brussels to Toronto."
Pros: "Two bags plus a carry-on."
Pros: "The crew appeared overworked and understaffed. I feel that there should have been at least 2 to 4 more to help with the large number of passengers on the plane. It appeared to be more than full and perhaps extra seating was added."
Cons: "The plane was overcrowded. Seating was extremely uncomfortable and much too narrow. I am a relatively thin person but the person to my right was large and kept on pushing into me during the entire flight. Plus it took us over an hour and 30 minutes before we left the airport because we had to wait until the entire plane off boarded before a wheelchair could be brought for my wife. After the wheelchair was brought and we picked up our luggage, (2 bags), which by the way were the last 2 on the carousel, there was only one line through customs for people with special needs. By the time we left the airport I spent at least 45 minutes trying to find the cab which had been sent from Rochester, NY to pick us up and when I finally found him he wasn't allowed to stop in the taxi lane to pick us up in the taxi lane because he wasn't an authorized cab in spite of the fact that I told the security person that my wife was in a wheelchair and the weather was close to 0 degrees celsus and it was snowing."
Pros: "My legs barely fit, but it was possible to sit without my knees hitting the seat"
Cons: "No movies, no air vents, reading lights only work sometimes"
Cons: "Late boarding not enough options on their menu since were I got to my hotel at 12:30 after my car rental to listen to please overall how late they were"
Pros: "Had extra legroom but paid for it"
Pros: "Air Canada has the best food, most leg room for economy class and super efficient. I will be using Air Canada often in the future."
Cons: "I didn't like the fact that my flight from the United Kingdom came in late and that resulted to missing my flight to Indianaplis and ruined my entire plan for the day."
Pros: "Flight attendants were very accommodating despite the full flight. It was comfortable and we received updates from the pilot and flight crew throughout the trip. Love Air Canada!"
Pros: "I had a missed connection due to a problem with the US visa on arrival system being down (mainly my fault for not being adequately prepared). Air Canada staff were very helpful and courteous, they rebooked my flight for the next day and helped me find a hotel for the night. Greatly appreciated!"
Cons: "My 10:10 flight got cancelled snd AC put us on an earlier flight so that my layover was over 6 hours in Toronto to catch my flight to Tokyo Haneda. That was very painful."
Pros: "Crew was very pleasant and helpful."
Cons: "Flight was late without explanation making it difficult to make the connecting flight. The Toronto airport is a mess - avoid it if at all possible (I.e. Don't fly Air Canada)."
Pros: "Air Canada service was wonderful for the Mtl-Toronto keg of the journey. Comfortable, efficient and pleasant"
Cons: "the electronic self booking is a bit unclear and stressfull. More staff on hand to assist and help with questions would be good."
Pros: "the seats reclined better than most in my experience"
Cons: "it was too hot. the vegetarian food was vegan. it was not filling - very small portion and no protein or fats to make you full for dinner! flight was delayed about 1 3/4 hours"
Pros: "Overall fair experience."
Cons: "Flight delayed after boarding for 2 1/2 hours. Gate agent was condescending. Gate agent trapped us behind hate when trying to leave delayed flight to catch another leaving on time. They weren't accommodating to providing a refund or better flight. Worst airline experience I've ever had."
Pros: "This was my first Air Canada flight, and I was beyond impressed with the service overall. The plane was extremely nice and very spacious. The flight crew was very attentive and helpful, and had great attitudes. I had trouble with my entertainment screen early on, and a flight attendant went out of her way to reset and make sure it was working for me. The 12 hour flights both ways were comfortable and enjoyable."
Cons: "I honestly can't say anything negative about this experience!"
Pros: "Free wifi in airport, easy boarding and disembarking"
Cons: "Limited movies on wifi, limited sandwiches"
Pros: "Was actually an Air Canada flight. AC has much better seating in Economy Class. Seats have more room and more recline."
Cons: "United made no effort to alert us to the fact that we were actually flying Air Canada. Our rewards upgrade to Business Class was not honored.Extremely misled!"
Pros: "Crew worked hard under difficult circumstances but flight was not well equipped"
Cons: "First we boarded and then had to deviate and move to a different delayed flight. No head sets, tv did not work , seat was very uncomfortable."
Pros: "great job over all."
Pros: "Crew was good. Food was ok."
Cons: "Athens check and security processes caused huge delays resulting in our missing our connection in Toronto and having to spend the night. NONE of the entertainment systems worked on the flight. We were rebooked without an opportunity to make our original flight which was possible. Agent also unkind"
Cons: "The plane was old and tired. The seats are just a step up from a park bench. There was virtually no entertainment system to speak of."
Cons: "Roomier Seats more isle space and comfortable seating. Better head sets"
Pros: "The customer service wait is extremely long especially when u get hung up on and start all over . But one man was very helpful in changing to accommodate me next day"
Pros: "Staff was nice. Comfy seats."
Cons: "They had to check mom's little bag, so we had to move things into her carry on that she needed."
Pros: "It’s ok. The airplane is not comfortable. It’s old and small"
Pros: "Cabin crew was friendly."
Cons: "United 737-800 seats are cramped. The flight was severely delayed due to weather, and United did not do well in communicating that well. We had to wait 38 minutes after arriving in Toronto for baggage to start arriving in the baggage hall. United did not provide customs cards prior to arrival."
Pros: "Landing safely"
Cons: "Late departure. Poor food sale selection"
Pros: "The flight captain made up the total time that the flight was delayed, good take off & good landing, got us to Toronto on time. Thanks."
Cons: "Male flight crew could be better - first do your job of giving out the immigration forms then chat, not complete handing them out just one minute before landing so passengers can de-plane & then fill out the forms"
Cons: "The flight leaving Houston was delayed by over an hour due to some problems finding another captain for the flight thus extending the layover time by at least four hours. As a result I didn't get back to Toronto until around 12:30 in the morning. Otherwise everything else was fine."
Pros: "The crew was amazing and very helpful and kind. The flight was delayed but the crew was positive and boarding was very fast and efficient."
Cons: "The morning snack had egg and I am allergic to egg so I could not eat it. There was no non-dairy creamer for my coffee."
Pros: "The crew was great, the seat was very comfortable. The flight was quick and seamless."
Cons: "US Gov shutdown a pain to get thru customs and security. cabin crew on flight to YYZ was terrible."
Pros: "Even though we boarded late, things moved along and we got out just a few minutes late."
Cons: "We boarded late because they told us they were cleaning the plane from the previous flight, but when we finally got on, the floor under my seat was still dirty, so I don’t know what they were doing...."
Pros: "I like the entertainment screen"
Cons: "The mini pretzel.,,"
Cons: "Flight delayed until 8pm then sat on the plane in Toronto for 45 minutes waiting for a gate and because we were sent to a parking area with numerous other planes and ended up getting boxed in and couldn’t get to our gate earlier. Nothing offered to the passengers during this time, not even water."
Cons: "Almost six hours late in Toronto Missed all connections No hotel No transportation No shave kit Exhausted"
Cons: "That we never got to Chicago went to Washington instead"
Pros: "Everything was great and i hate flying"
Pros: "Crew was great"
Cons: "In flight entertainment very glitchy, was unable to watch anything."
Pros: "Cannot rate the food as I didn’t have any."
Pros: "quick, considerate servers, clean,"
Cons: "was not able to checkin online. had to go to the counter and wait in line ot get checked in. this needs to be improved. unable to get Rouge entertainment once in the air. so couldnt watch movies. this should be expained while on the ground before take off."
Pros: "We have Global entry so the security was a breeze. Everyone was happy !"
Pros: "Roomy sears free WiFi. Free coffee"
Pros: "Comfortable; friendly crew"
Cons: "Flight was delayed on takeoff and then waited for about 45 minutes on the ground before getting to the gate"
Pros: "Pilot candor"
Cons: "In flight service"
Pros: "Comfy seats! So nice when you have a comfortable chair"
Pros: "Despite delays the captain was communicative and gracious."
Cons: "Only one person was at the gate checking passports on a full flight so embarking took a very long time, making us late. Entertainment system was pay-only and the screen couldn't be turned off so we had ads flashing brightly in our faces the whole trip."
Pros: "Attendants were friendly"
Cons: "They could not find our flight in their system which was very nerve wracking."
Pros: "Flight was smooth and comfortable. Flight attendants were kind and courteous."
Cons: "The speaker system was a little loud when announcements were made."
Cons: "Late by almost an hour"
Cons: "No seatback screens."
Cons: "For the second time in a row, the Houston Airport crew did not transfer the luggages to Air Canada."
Pros: "Greg care and service from those stationed on board."
Cons: "Very long walk from aircraft to immigration"
Cons: "Flight was delayed for 2 hours"
Cons: "Flight was delayed. Time was posted at gate for new time. Went to get dinner and when we returned to gate saw that the time had been moved UP from previous anouncement and practically missed our flight."
Cons: "Tight seating for transatlantic flight. More importantly avoid Toronto at all costs. Need to clear customs and go back through security again on a connecting flight. Takes forever. Food was not good at all."
Pros: "Had own entertainment did not use however like the app availability. Considering all of the weather delays I am very impressed and happy with service."
Cons: "Unfortunately there were no hot beverages, but cold were served."
Pros: "Amazing plane with great features! Incredible staff!"
Cons: "Bathrooms should be bigger"
Pros: "Crew were all friendly and trip went very smooth in the air. Havent flown for years so computer checkins were a bit overwhelming at first but staff again very helpful. thanks for a great experience Mildred Johnson"
Pros: "Nice and happy/friendly people working for the airline..will take this airline again"
Cons: "Flight was 1 1/2 hours late departing!"
Pros: "Flight was on time"
Cons: "Check in was terrible"
Pros: "Empty plane do had lots of space. Super comfortable."
Airlines flying from Xi'an to Ontario have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Xi'an to Ontario
Masks required on board, masks provided on flights from Xi'an to Ontario
Social distancing seating
Middle seats unavailable to book on flights from Xi'an to Ontario
Testing for antibodies, testing for symptoms for flights from Xi'an to Ontario
Waiving of change fees. Search flexible flights from Xi'an to Ontario