Book Ace car rentals at Charlotte Douglas Airport

Reviews

Recent reviews

Traveler rating

Wonderful

3

Very good

2

Good

0

Okay

0

Fair

1

Mediocre

0

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10

2.0

Cancelled reservation despite me calling to insure cars would be available upon my arrival. Only had one representative there who was frazzled upon answering the phone. Poor customer service.Reviewed 29 Sep 2024

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4.0

Shuttle experience was good; not long to wait. Once on site of rental car, service was mediocre. Rep treated us like we were trying to take advantage and he kept repeating the policy even though we were not arguing the fact of paying extra fees. He just didn’t have the best customer service attitude. He chose the worst car when he found out it was a one-way rental; the car was missing a hubcap and was not the best comfort ride in the interstate.Reviewed 22 Jul 2024

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2.0

Will never use Ace again. I called to get a shuttle to pick me up and the gentleman repeatedly hung up on me or couldn’t explain where I should get the shuttle. He then proceeds to tell my husband, who was finally able to get some information from him after he repeatedly hung up on me, that there are no cars available and we would have to wait for two hours. We never got a car with Ace and I never will in the future. We used another company with far better service.Reviewed 7 Jul 2024

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8.0

Only issue was the car class I purchased was not originally provided, but the wonderful lady at check-in remedied the situation immediately. Wasn't her fault - the computer information did not match my reservation. She was great and all went seamlessly thereafter.Reviewed 17 May 2024

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10.0

Staff member Kaja was extremely helpful and addressed my questions with thorough answers. Kaja made it a pleasant renting experience!! Please acknowledge her support efforts.Reviewed 12 May 2024

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2.0

I am dissatisfied with ACE. Upon arrival at the airport, I requested a shuttle from ACE, only to be informed that they were fully booked and unable to accommodate me, despite my February booking and confirmation number. This left me feeling upset, and as a result, I will not be booking with ACE again. Yia VueReviewed 7 Mar 2024

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2.0

Terrible rental agency. Minimal cars. Downsized my reservation. Charged me my deposit of $500 saying I went out of their area. Nothing in contract about reservation areas. Poor attitude at the counter. Will never rent there or recommend to anyone.Reviewed 22 Feb 2024

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2.0

This experience was terrible the first rental car I was given had a check car light on, cigarette holes in the seat and missing things cosmetically. The vechile I exchanged for had a high debt and scratch on the side. This was by far the worst experience I’ve had with this company or any rental company. I paid over $100 for a week to drive around in a messed up car. I want this issue examine and looked at. Also I would like a refund.Reviewed 3 Jan 2024

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2.0

Terrible. The third party site, rentalcars.com, had no easy way to contact them to submit my complaint. Will Kayak be reimbursing me?Reviewed 12 Oct 2023

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• How much does it cost to rent a car from Ace at Charlotte Douglas Airport?

  On average a rental car from Ace at Charlotte Douglas Airport costs C$ 75 per day.

• What is the most popular rental car from Ace at Charlotte Douglas Airport?

  Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Ace at Charlotte Douglas Airport.

• Where can I find Ace car rentals at Charlotte Douglas Airport?

  4901 C Wilkinson Blvd. is the closest Ace rental location to Charlotte Douglas Airport. The telephone number for this location is +1 877 219 9192.

• Does Ace offer shuttle or airport pick-up services from Charlotte Douglas Airport (CLT)?

  Yes