Book Hertz car rentals at Charlotte Douglas Airport

Reviews

Recent reviews

Traveler rating

Wonderful

23

Very good

3

Good

1

Okay

6

Fair

1

Mediocre

0

Poor

40

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pick up and droppick up the car

rented a carfriendly staff

car availablelocation was closed

car was cleanwrong location

2.0

Got my flight delayed and by the time I reached the airport to take the, no car was left. On top of that I see the collision coverage was charged on my credit card without even getting the car.Reviewed 1 Aug 2024

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2.0

We weren’t able to get the car. When we got there to pick up the vehicle, my husband was told that there was no car available for him to rent.Reviewed 23 Jul 2024

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2.0

I checked in on the Hertz app. I could select a car on the app. Went to 3 different lines to find a person with access to select a car. Had to provide DL and Credit Card again even though I had already uploaded in the app. Went out to get my car. 4th line. They changed me to another car to speed up my wait. Went to the gate to get out. 5th line. My reservation was cancelled given I was not assigned the different car in their system. Turned away from gate as a result. Had to go back inside to get a new reservation. 6th line. Picked up the same car and waited in line at the gate a second time to leave. 7th line. I promise I am not over exaggerating my experience. Very frustrating.Reviewed 27 Jun 2024

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2.0

Hertz messaged me that they didn’t have my car, which I had confirmed and checked in for, and after that notification they made me stand in line 25 minutes at their desk to be told I couldn’t get any refund. I looked for a way to contact Kayak for a refund, and there was no contact info anywhere on Kayak’s web site. So never again, Hertz and Kayak.Reviewed 22 May 2024

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6.0

There wasn’t anyone at the desk when I returned the vehicle, which is understandable considering ILM is a small airport and I arrived at 5am. But when I called later that day to ask about if they had processed the car back in the system and what the final price would be, the person on the phone was almost clueless and offered very little help. Only telling me that it’s a “corporate rental” and they don’t know anything regarding final costs. Super unsatisfactory and ambiguous answer.Reviewed 18 May 2024

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2.0

Hertz would not honor my reservation and left me stranded and unable to get home.Reviewed 11 May 2024

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10.0

Ron, the person who took me to my car was very personable. I was given an Avis Car & had to return for a Hertz car. That was acceptable and the lady who checked me out of the garage said she'd give me a fuel voucher for my inconvenience & to return the car as close to empty as possible. I didn't have any notation on my slip so I returned it full as I didn't want to pay $10+/gallon to fill it up.Reviewed 7 Mar 2024

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10.0

Everything was greatReviewed 26 Jan 2024

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8.0

I was charged an extra $19 for unquoted fees...that has left a negative experience with me.Reviewed 10 Dec 2023

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2.0

Car was dirty, smelled like vomit due to old air filters (known problem in the teslas) and had zero windshield wiper fluid. Long wait at pick up. Drop off was quick.Reviewed 9 Nov 2023

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2.0

They forced me to take an ev without warningReviewed 5 Nov 2023

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2.0

Exorbitantly high fee to change drop off location. Will not rent from Hertz again.Reviewed 23 Oct 2023

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• Can I rent a particular car model at Hertz car rental at Charlotte Douglas Airport?

  You can rent a particular car model at Hertz car rental at Charlotte Douglas Airport. However, this is not guaranteed, as it is subject to the model’s availability. If you miss the specific model you want, you can rely on the agency’s knowledgeable staff to assist you in finding a rental similar to the one you wanted.

• What documents must I have to rent a car from Hertz car rental at Charlotte Airport?

  If you’d like to rent a car from Charlotte Douglas’ Hertz location, you must be above 21 years. You must also have a valid driver’s license, a credit card, and a national ID. Kindly note that if you’re less than 25 years, you must pay an underage fee.

• What are some of the optional extras offered at Hertz car rental at Charlotte Douglas Airport?

  As a company, Hertz cares deeply about customer service. Thus, besides offering a wide range of rentals, it offers superb extras. At Hertz car rental at Charlotte Douglas Airport, you can hire additional equipment like a child seat and a GPS navigation system or purchase an optional protection plan like a Liability Insurance Supplement, a Loss Damage Waiver, a Limited Loss Damage Waiver, a Partial Damage Waiver, a Personal Effects cover, a Personal Accident Insurance cover. Additionally, you can enlist for its Premium Road Assistance service.

• How much does it cost to rent a car from Hertz at Charlotte Douglas Airport?

  On average a rental car from Hertz at Charlotte Douglas Airport costs C$ 83 per day.

• What is the most popular rental car from Hertz at Charlotte Douglas Airport?

  Luxury (Cadillac XT5 or similar) is the most frequently booked rental car type from Hertz at Charlotte Douglas Airport.

• Where can I find Hertz car rentals at Charlotte Douglas Airport?

  5489 Josh Birmingham Parkway is the closest Hertz rental location to Charlotte Douglas Airport. The telephone number for this location is +1 704 359 0114.

• Does Hertz offer shuttle or airport pick-up services from Charlotte Douglas Airport (CLT)?

  Yes