10.0
Pros:Staff was great. The agent was Very helpful even though he was standing outside in the hot sun. Great guy.Cons:Nothing - it was great.Reviewed 6 Apr. 2020
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10.0
Pros:Quick pick up and clean carReviewed 25 May 2018
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2.0
ComplicatedPros:NothingCons:The policies about payments if you don’t have a flight, high deposit.Reviewed 17 May 2018
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10.0
Alamo is the best rental car compay that I have ever dealt with.Pros:The price generated value, the vehicle was fresh and nearly new, and the charges were straightforward. The vehicle provided was surprisingly nice.Reviewed 6 May 2018
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10.0
The best & quickest service!Pros:So much better than the service that we usually receive from thrifty. Quick and friendly!Cons:Nothing.Reviewed 30 Apr. 2018
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10.0
Pros:Pick up and drop off was exceptionally easy and quick.Reviewed 30 Apr. 2018
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10.0
Fast return. Friendly service agent.Pros:Fast & pleasant.Reviewed 14 Apr. 2018
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10.0
Pros:Quick drop off. Courteous staffReviewed 12 Apr. 2018
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3.2
Never renting from Alamo againPros:the car was prettyCons:I reserved a car online 4 months ago. Two weeks ago, I checked into Alamo at the airport to get my car. The sales person tried to HARD-SELL me on an upgrade, despite my saying over & over & over I did NOT need a nicer SUV (she wanted me to upgrade to a BMW SUV) . She came at 3 different times and when I firmly said no 3x and she finally gave up, (all with my kids next to me exhausted from a long day of travel, I'll have you) she came at me again and this time for the insurance. I have excellent car insurance for which I pay a pretty penny that I know covers all rental issues AND I have AMEX who has great coverage as a benefit of the card do I knew I did not need the insurance. She then asked me who my car insurance company was, claiming they need to know bc that is how they make claims, but NEVER asked for my policy number. She claimed that SHE KNEW my insurance did NOT cover what I thought that did and that AmEX would not cover anything. I consistently said, "Ok. But I DO NOT want the insurance. I rent cars ALL the time and know what I am doing." When I refused the extra coverage for the 4th time, she said, "FINE," loudly and angrily. When I went to walk away she vibed me, and said with an angry tone, "Your STANDARD SUV will be waiting for you....." Her tone was so nasty that my my son asked why she was treating me that way and said, "Did she really just vibe you for not renting a BMW?" The car we picked up was supposed to be washed but instead looked washed soaped up & left to dry before rinsing. It had dried soap ALL over it. It was the last car of the kind we rented that would work for us, so we had to use it. However, for renting a car for over a week and spending close to $1000, the whole experience sucked. It is the first time I rented from Alamo and will never rent from them again,Reviewed 3 Apr. 2018
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10.0
Pros:Drop off went without a hitch, easy to find, good receptionReviewed 29 Mar. 2018
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8.8
Cons:new Tampa rental car facility logistics and checkout process needs to be successfully rebooted - exiting the facility took 20+ minutes just at the final exit gate....Reviewed 22 Mar. 2018
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3.2
Team vans recalled, never notified us.Pros:After telling us there was no solution, they ended up renting us 6 minivans.Cons:Our large vans were not available do to recall and they never notified us. We didnt know until our team arrived in Tampa.Reviewed 18 Mar. 2018
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